Job description

Job Title: Pre-Legal Liaison  

Department: Operations

Division: Legal Negotiations

Location: Amman

Reports to: Pre-Legal Team Lead

Job Objectives:

The Pre-Legal Liaison is responsible for reviewing and validating all incoming pre-legal files to ensure accuracy and legal readiness before assigning them to Pre-Legal Negotiators. This role ensures timely case progression, balanced workload distribution, and smooth coordination between teams. The Liaison acts as the operational bridge within the Pre-Legal process, maintaining documentation integrity and supporting overall legal process efficiency. 

Responsibilities and duties: 

1. File Review & Legal Readiness

• Review pre-legal files to verify completeness, accuracy, and compliance with legal standards 

• Identify missing documents or inconsistencies and coordinate resolutions with relevant departments 

• Ensure all files meet internal documentation and readiness criteria prior to assignment 

2. Assignment & Workload Coordination

• Assign cases to Pre-Legal Negotiators based on case complexity, workload, and specialization 

• Monitor assignment progress using internal tracking tools and flag any bottlenecks 

• Maintain accurate records of all assignments and reassignments 

3. Stakeholder Communication & Escalation Handling

• Liaise between Pre-Legal and Legal Negotiators to support escalations and transitions 

• Communicate critical updates, risks, or delays to management and team leads 

• Ensure proactive, respectful, and timely communication across all internal teams 

4. Documentation & Compliance

• Maintain secure and organized documentation for all reviewed and assigned files 

• Ensure all file handling complies with company policy, legal standards, and audit requirements 

• Support internal reviews by maintaining accurate documentation history 

5. Reporting & Process Improvement

• Generate daily, weekly, and monthly reports on file volume, assignment turnaround, and workflow efficiency 

• Identify recurring issues and contribute to improving pre-legal procedures 

• Collaborate with leadership to refine SOPs and support the onboarding of new Pre-Legal Negotiators 

Qualifications: 

• Diploma in Business Administration, Finance, or a related field is a minimum requirement 

• Bachelor’s degree in Business Administration, Finance, or a related field “is a plus” 

• Certification or formal training in collections or negotiation is an advantage. 

Years of Experience:  

Minimum of 1–2 years in legal, pre-legal, administrative, or coordination roles 

Experience in legal documentation, collections, or administrative support is strongly preferred 

Behavioral Requirements/Competencies:

• High attention to detail with minimal error rate 

• Strong sense of responsibility and initiative 

• Clear and concise written and verbal communication 

• Professional conduct under pressure and deadlines 

• Collaborative, dependable, and confidentiality-conscious 

• Sound judgment when managing sensitive or escalated cases 

• Organized and adaptable to shifting priorities

Technical Requirements:

• Proficient in Microsoft Office Suite (Excel, Outlook, Word) 

• Familiarity with CRM systems and case tracking tools 

• Ability to manage and maintain secure documentation systems 

• Strong reporting and analytical documentation skills 

Communication and Interaction: 

• Reports to: Pre-Legal Team Lead 

• Works with: Pre-Legal Negotiators, Legal Negotiators, Team Leads, and Department Managers 

• Subordinates: None