Job Description

Roles & Responsibilities

Primary Duties and Responsibilities:

• Provisioning and deprovisioning of PC's and related hardware
• Testing hardware for proper operation
• Disposal of retired hardware
• Troubleshoot hardware and software issues
• Assist with the creation, modification, and deactivation of user accounts in various systems
• Support password resets and account lockout issues
• Log, track, and document all support requests in the IT service management system
• Contribute to the development and maintenance of the IT knowledge base by documenting common issues and their resolutions
• Update and create user guides and documentation for common tasks
• Maintain Onboarding/Offboarding procedure documentation
• Provide Guest WiFi access

Primary Internal and External Contacts:

Internal: LAN Team and End Users.

External: Hardware and Software vendors.

Desired Candidate Profile

Minimum Qualifications:

• 2+ years experience in a service desk position.
• Strong technical knowledge of basic computer hardware and peripherals.
• Strong technical knowledge of Windows desktop operating systems.
• Strong technical knowledge of Microsoft Office.
• Highly adept at troubleshooting end user issues.
• Skilled at spyware and virus removal.
• Ability to create and deploy disk images for provisioning of PCs
• Excellent oral and written communication skills.
• Organized, self-starter that has superior customer service skills and pays close attention to detail.

Additional Qualifications Desired:

• High School Diploma or GED
• CompTIA A+ certification

Physical Demands:

• Working at a desk on a computer for long periods of time.
• Lifting heavy equipment, such as servers.