Job Description

Roles & Responsibilities

You actively approach customers who you see require additional help.

• You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
• You ensure you maximize sales whilst maintaining profitability by knowing and actively steering towards the top- selling and prioritized products (e.g. overstock/ over tag).
• You demonstrate the ability to analyze and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• You are familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
• Any security breaches must be notified concerned authority and manager.
• Be aware of all security related emergency response and follow the policy and procedures.
• I adhere to IKEA supply chain and security policy, and report to concern manager in case of any identified security breaches.

Desired Candidate Profile

• Bachelor s degree in business, Marketing, or a related field is a plus.
• Experience in retail sales, customer service, or B2B sales
• Familiarity with sales processes, targets, and performance tracking.
• Experience of working in a customer-focused service industry.
• Experience of working in a fast-paced environment.
• Knowledge of IKEA products and services is an advantage.
• Experience of actively selling through understanding customers and their needs.
• Experience interacting with multiple departments or stakeholders is a plus.
• Excellent communication skills.
• Flexible and ability to work with high urgency.