Job Description

Roles & Responsibilities

Support store managers by providing accurate data, reports, and actionable insights to enhance daily operations

Prepare and share operational reports and performance dashboards with the Operations Manager

Monitor store performance on an hourly basis to ensure delays remain within target and take proactive actions when needed

Track and analyze key KPIs (productivity, fulfillment, delays, stock accuracy) and highlight performance gaps

Maintain and update operational dashboards and tracking tools for real-time visibility

Ensure data accuracy and consistency across all operational reports and systems

Proactively follow up with store teams on performance issues and track execution of action plans

Coordinate with Demand and Supply Chain teams to ensure smooth stock flow and availability

Identify operational inefficiencies and recommend data-driven improvements

Support capacity planning, workforce allocation, and workload balancing across stores

Monthly closure by ensuring SOP compliance for Invoices and returns submitted to finance

Desired Candidate Profile

University Graduate degree in (Business, Supply Chain, Operation Management) or other related field

Strong Communication Skills

Language skills: Fluent English and Arabic.

Excellent analytical, problem-solving, and decision-making abilities

Proficiency in using operational software, and data analysis tools & presentation skills.

Ownership over assigned responsibilities & tasks,