Job Description

Roles & Responsibilities

Support the local Operations Manager & Account Managers to improve operational metrics & setting vendors up for success

• Own new vendor onboarding processes including scanning inventory for catalog creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
• Actioning vendor changes i.e. opening hours, contact numbers, assortment
• Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalog, price changes etc)
• Responsible for updating vendors assortment catalog and integrations process for assortment, inventory management & price updates
• Identify operational issues impacting performance (e.g., OOS, incorrect pricing, availability gaps) and resolve them promptly
• Regularly reviewing vendors assortment looking at orders generated & top out of stock worst offenders; sharing reports with the local ops manager
• Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance
• Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance / solutions immediately
• Collaborate with other VC's within market and across the region for best practices and lessons learned.
• Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed

Desired Candidate Profile

1+ years of experience in an operational, vendor support, or marketplace role

• Strong understanding of vendor operations and day-to-day execution
• Experience working with catalogs, inventory, pricing, and operational data
• Ability to document processes and operational guidelines
• Comfortable working with data and identifying key insights
• Strong problem-solving skills with the ability to resolve issues, prioritize tasks, and escalate appropriately
• Understanding of grocery or Q-commerce operations is a strong advantage
• Ability to build, manage, and follow up with partners, establishing strong and trusted operational relationships