Job Description

Roles & Responsibilities

You will monitor live systems, respond to alerts, log incidents, and provide immediate triage for any issues affecting partners, operations or users. You will work at Level 2 and Level 3 level to ensure that incidents are escalated appropriately and resolved quickly contributing to the stability, availability and reliability of our booking, POS and event systems around the clock.

Discover the Required

• At least 2+ years of technical application support experience.
• Basic technical knowledge of web-based applications and APIs.
• Basic understanding of backend behaviour (reading/debugging) in PHP frameworks such as Laravel.
• Comfortable using monitoring and ticketing tools (e.g., Datadog, Jira).
• Understanding of DevOps tools.
• Good understanding of how architecture works and strong foundation in IT fundamentals.
• Excellent communication skills and ability to remain calm under pressure.
• Strong debugging and troubleshooting skills.
• Should be able to mentor junior engineers.
• Proactive problem-solver with strong attention to detail.
• Willing and able to work shift patterns including evenings, weekends and on-call as required.

Desired Candidate Profile

At least 2+ years of technical application support experience.

Basic technical knowledge of web-based applications and APIs.

Basic understanding of backend behaviour (reading/debugging) in PHP frameworks such as Laravel.

Comfortable using monitoring and ticketing tools (e.g., Datadog, Jira).

Understanding of DevOps tools.

Good understanding of how architecture works and strong foundation in IT fundamentals.

Excellent communication skills and ability to remain calm under pressure.

Strong debugging and troubleshooting skills.

Should be able to mentor junior engineers.

Proactive problem-solver with strong attention to detail.

Willing and able to work shift patterns including evenings, weekends and on-call as required.