Job description

L1/L2 Support Engineer – BSS (Billing & Customer Care)

Join IVS and be part of a dynamic MSO support team working on cutting-edge Telecom BSS solutions!

Position Overview We're looking for motivated L1/L2 Support Engineers to manage vendor applications, deliver on-time resolutions, and communicate effectively with customers and offshore/onsite teams. Travel to customer sites may be required.

What You'll Do:

• Record, diagnose, and own issue tickets through to resolution
• Analyze problems and resolve them within SLA
• Apply workarounds, corrective fixes, and data error removal
• Perform application maintenance and provide logs to L3/SME teams
• Report regularly on open/in-progress/resolved tickets to management
• Support bill run execution, deployments, and UAT/post-production testing
• Maintain proactive internal and external communication

Flexibility to work in shifts

Required Skills: Telecom BSS Knowledge, SQL, MongoDB, Cassandra DB, MySQL, UNIX, WebLogic/Java Basics, Shell Scripting, and strong analytical skills. Bonus: Experience with Rancher and Docker

Qualifications:

• Bachelor's degree in Computer Science or equivalent
• 0–4 years of experience
• Knowledge of BSS operating procedures, CRM, and Billing

Skills

• Telecom BSS Knowledge
• SQL
• MongoDB
• Cassandra DB
• MySQL
• UNIX
• WebLogic/Java Basics
• Shell Scripting
• Strong analytical skills

Bonus:

• Experience with Rancher and Docker