JOB TITLE: Global University Academy Programme Officer - Part Time 

TEAM/PROGRAMME: Global University Academy (GUA)/ UNHCR Connected Learning Programme.

LOCATION: Za’atari & Azraq In Zone and Learning Hub

POST TYPE: National

External representation and communications: Level (3)

• Contacts that require the exchange of detailed explanations or discussions on matters concerning policies, regulations, programs, and services and representation of SCJ at the local level or with mid-level counterparts within the relevant organization.
• Moderate impact on the reputation and performance of the organization

Key Relationships

• Internal: Learning Hub Teams, MEAL, Operations, Programme Teams
• External: GUA universities, faculty, UNHCR, academic partners

CHILD SAFEGUARDING: Level (3) – the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

ROLE PURPOSE: The Global University Academy Programme Officer is responsible for ensuring strong coordination between GUA partner universities, teaching faculty, and learning hubs in Za’atari and Azraq.

The role focuses on maintaining the quality, consistency, and relevance of academic delivery across hubs, while ensuring smooth integration with operational structures led by the implementing partner and aligned with UNHCR frameworks.

They will serve as the bridge between academic systems and field implementation, ensuring that students receive high quality, structured, and supported learning experiences.

Functional Coordination: The Global University Academy Programme officer will work in close coordination with both :

• SCJ Connected Learning Officer, who serves as the primary focal point for project implementation and day-to-day operational alignment within SCJ as well as link to SCJ support services as needed
•  GUA Office who coordinates the involvement of GUA university members and provides strategic oversight on the development of the GUA offer.

Coordination with the SCJ Connected Learning Officer includes planning, implementation, and reporting processes related to learning hubs to ensure consistency with SCJ priorities, systems, and compliance requirements.

Coordination with GUA office includes academic pathways development, overall courses coordination and follow-up, regular data collection/research, communication and fundraising.

SCOPE OF ROLE:

Reports to: GUA Office in coordination with GUA OIC at SCJ.

KEY AREAS OF ACCOUNTABILITY:

A. Academic Coordination & Quality Assurance

• Maintain active coordination with GUA universities, academic coordinators, and teaching faculty.
• Oversee academic processes, including:
  • Course delivery alignment
  • Student assessments and exams
  • Certification and diploma processes
  • Tutoring and academic support systems
• Ensure consistency and integrity of academic standards across Za’atari and Azraq hubs.
• Support course evaluation processes and continuous improvement of academic offerings.

B. Student Journey & Academic Oversight

• Participate in student selection processes to ensure alignment with programme criteria.
• Participate in monitoring student academic progress, challenges, and retention.

• Ensure proper academic reporting, including:
  • Monthly progress tracking
  • End of term student reports
• Coordinate with hubs’ teams to strengthen academic support to students.

C. Coordination with Learning Hub Teams

• Provide technical oversight and guidance to:
  • Hub Managers
  • Academic Support Officers
  • Facilitators

• Ensure effective communication between students, faculty, and hub teams.
• Support hubs in creating engaging and inclusive learning environments.
• Organize and run training/onboarding for new staff in the Learning Hubs

D. Strategic Planning & Programme Development

• Contribute to the strategic development of learning hubs in collaboration with the implementing partner.
• Ensure updating and reflecting needs assessments in programme design.
• Support the integration of GUA academic programmes into broader project proposals and expansion plans.

E. Quality Control & Standards

• Ensure implementation of minimum quality standards across hubs.
• Monitor academic delivery and identify gaps or risks.
• Recommend improvements to strengthen programme quality and student outcomes.

F. Stakeholder Engagement

• Liaise with:
  • GUA Office
  • Partner universities and faculty
  • UNHCR (as relevant to academic programming)
  • Implementing partner teams
  • Donors

• Represent the academic component of the programme in coordination meetings when needed.
• Initiate and contribute to communication and outreach activities to create visibility.
• Identify fundraising opportunities and contribute to proposals.

G. Capacity Building & Support

• Participate in GUA academic and platform trainings.
• Support capacity building of hub teams on:
  • Academic processes
  • Online learning systems
  • Student support approaches

H. Reporting & Documentation

• Ensure alignment with GUA and UNHCR reporting requirements.
• Contribute to programme reporting, including inputs for donors and partners.

3. Expected Deliverables

• Monthly academic progress reports across hubs, aligned with SCJ reporting cycles and shared with relevant programme and Project Officer.
• End of term student performance summaries, integrated into SCJ MEAL frameworks and indicators
• Updated academic coordination plans per module, in coordination with SCJ Connected Learning Officer and hub teams as needed.
• Recommendations for programme improvement, informed by data and aligned with SCJ programme and operational priorities
• Documentation of academic processes and quality assurance measures, in line with SCJ MEAL and reporting requirements

5. Working Conditions

• Regular visits in Za’atari and Azraq camps
• Close coordination with both field teams and academic institutions
• Participation in regular meetings with GUA and implementing partner

7. Coordination & Governance within SCJ

• The Education Coordination S. Officer will coordinate closely with the SCJ Connected Learning Officer, who leads the day-to-day oversight of the Connected Learning programme within SCJ.
• All academic planning, implementation, and reporting processes to be aligned with SCJ internal systems, and coordinated through Connected Learning Officer to ensure:
  • Integration with programme, MEAL, and operations functions
  • Compliance with SCJ procedures and standards
  • Coherent communication and decision-making across hubs

• The Connected Learning Officer serves as the primary internal focal point for ensuring alignment between GUA academic delivery and SCJ programme priorities.

SKILLS AND BEHAVIOURS (Our Values in Practice)

Accountability:

• Takes responsibility for decision-making and efficient resource management, and holds team and partners accountable for delivery of their responsibilities by delegating effectively, affording staff professional autonomy, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved;
• Creates a managerial environment across the Country Programme to lead, enable and maintain our culture of child safeguarding, achieving results together with children and role modelling Save the Children values.

Ambition:

• Sets ambitious and challenging goals for self and team, takes responsibility for own personal development, and encourages team to do the same;
• Engages and motivates others by widely sharing their personal vision for Save the Children;
• Future orientated, strategic thinker.

Collaboration:

• Builds and maintains effective relationships with team, colleagues, and partners;
• Values diversity as a source of competitive strength;
• Approachable, diplomatic, and supportive, with well-developed listening skills.

Creativity:

• Develops and encourages new and innovative solutions both on a personal level and by building and leading teams willing to take disciplined risks.

Integrity:

• Honesty, openness, and transparency;
• A strong commitment to Save the Children’s vision of a world in which every child attains the right to survival, protection, development, and participation.

Qualifications & Experience

• Bachelor’s degree in education, Social Sciences, Social Work, Business Administration, Health or a related field (master’s degree in education, Development, or related field is an asset).
• 7–10 years of progressive experience, preferably in education/ protection, within NGO/humanitarian settings.
• Demonstrated experience in academic programme coordination, higher education, or e-learning/connected learning environments.
• Strong experience in capacity building, including coaching, mentoring of volunteers and community-based actors.
• Proven ability to coordinate with multiple stakeholders, including academic institutions, partners, and field teams.
• Solid understanding of MEAL frameworks, data collection, and using data for programme improvement.
• Experience working with refugee or vulnerable populations, with strong cultural sensitivity and adaptability.

Key Competencies

• Strong coordination and stakeholder management skills
• Experience in higher education, e-learning, or academic programmes
• Strong project and team management, and organizational skills
• Ability to work across multiple stakeholders and systems
• Cultural sensitivity and experience working with refugee or vulnerable populations
• Strong communication and interpersonal skills
• Familiarity with digital learning platforms and remote education systems

***Qualified male and female candidates are welcome to apply.