Job Description

Roles & Responsibilities

In coordination with the relevant Protection Desk at HQ, the GBV Specialist will provide technical leadership and coordination for UPP s protection activities under the SPRING project, with a specific focus on gender-based violence (GBV) prevention and response. The Specialist will conduct GBV context analysis, map partners and actors, and identify capacities, needs, and priorities to strengthen UPP s protection response for women and girls. They will also develop UPP s Protection and GBV programming by delivering needs-based capacity building and coaching to the Protection team and implementing partners. The role encompasses both direct implementation oversight and capacity-building responsibilities, aligned with international and national best standards.

Technical leadership and capacity

The GBV Specialist will oversee and technically supervise the delivery of integrated case management services coordinated by UPP, building the systems established under previous projects. Specific responsibilities include:

• Ensure overall coordination and technical alignment of the whole protection component of the project including GBV, CP, MHPSS, legal protection and protection mainstreaming.
• Provide mentoring and guidance on GBV/protection issues to field staff in direct contact with persons of concern.
• Establish, maintain, and regularly update inter-agency referral pathways in coordination with MoSD, FPD, MoH, the Protection Working Group, the GBV Sub-Working Group, and other humanitarian actors to avoid duplication and ensure continuity of care.
• Ensure safe referral pathways link internally across project activities (safe spaces, MHPSS, cash for protection, livelihoods) and externally to the Jordan PSEA Network, MoSD, and legal service providers.
• Develop and implement country level Protection plans in coordination with Protection staff Desk Officer and CR, as part of the protection strategy.

Response: Case Management and referrals supervision and backstopping

• Provide technical oversight and supervision to the Protection Case Management and referral teams, including the CM Supervisor, Case Managers, and Referral/Protection Officers deployed by UPP and local partners at fixed and mobile points across Zarqa (Dulail, Russeifeh).
• Ensure case management services adhere to GBV guiding principles (safety, confidentiality, respect, non-discrimination) and survivor-centred, child-centred approaches, including informed consent, autonomy promotion, and integrated PSEAH/safeguarding at all access points.
• Supervise deployment of roving partner CM services in CBO premises in Dulail, and ensure tight coordination with CP specialized services.
• Update/develop and rollout of internal SOPs on GBV Case Management services and Women and Girls Safe Spaces (WGSS).
• Support Project Officer and Protection Desk in the recruitment, management and supervision of UPP and partners local protection staff.
• Oversee the GBV Information Management System (GBVIMS+ where applicable), ensuring data protection protocols, anonymous registration, and harmonised data collection tools are in place and consistently applied.
• Coordinate the UPP-managed hotline network, in liaison with partners, ensuring referral pathways are operational, inclusive, and non-discriminatory, with psychological first aid (PFA) capacity during working hours.

Women and Girls Safe Spaces (WGSS) Technical Oversight

• Lead the technical design and review of the Conversation Club curriculum, incorporating updates on TF-GBV, sexual and reproductive health rights (SRHR), disability and GBV, early and forced marriage, and digital safety in line withWGSS standards.
• Technically supervise Conversation Club cycles including ICT expert, GBV Officer and Outreach officer in coordination with Field Coordinator and Project Officer.
• Support the WGSS Social Caf in Dulail and the three WGSS hubs of consortium implementing partners, ensuring they meet minimum WGSS standards (survivor-centred procedures, safe referral, confidentiality, informed consent, accessibility for persons with disabilities).
• Conduct or supervise trained staff to carry safety audits of all safe spaces and ensure safe space teams are trained and equipped to act as discrete entry points for GBV case management services.
• Ensure accessibility measures are integrated in all safe spaces: physical adaptations, sign language interpretation, materials in simple Arabic/for low-literacy participants, and caregiver/childcare support where possible.
• Oversee the ICT/cybersecurity component within safe space activities, supporting practical workshops on digital safety tools to mitigate TF-GBV risks.
• Coordinate directly with the UPP M&E and Project Officer to ensure regular monitoring visits, data collection, and feedback sessions within safe spaces.
• Draft and submit technical interim and final evaluation reports including technical annexes and tools such as needs assessment findings, recommendations and toolkits.

Desired Candidate Profile

University degree (Bachelor s or Master s) in Social Work, Gender Studies, Psychology, International Development, Humanitarian Law, or a closely related field.

Minimum 4 years of professional experience in Protection / GBV programming in humanitarian or development contexts, with at least 2 years in a senior technical or coordination role.

Demonstrated experience in GBV case management, MHPSS, safe referral systems, and women and girls' safe spaces (WGSS), preferably in the MENA region and/or Jordan specifically.

Proven experience in capacity building and training of national staff, CBOs, and community actors on GBV and safeguarding.

Experience in community-based protection (CBP) approaches, community outreach, and behaviour change communication.

Deep knowledge of Protection and GBV guiding principles, international GBV standards (GBVIMS+, CPIMS+, IASC Guidelines, Sphere Handbook), and survivor-centred approaches.

Strong understanding of the PSEAH/safeguarding framework and experience implementing complaint and feedback mechanisms.

Familiarity with TF-GBV risks and digital safety approaches, including practical ICT/cybersecurity literacy for protection contexts.

Good knowledge of the Jordanian legal framework on GBV, domestic violence, child protection, refugee rights, and disability.

Strong interpersonal, communication, and facilitation skills; ability to work effectively with diverse teams, partners, and communities.

High degree of integrity, discretion, and professionalism when handling sensitive protection cases.

Arabic language proficiency at least at CEFR level C1; English language proficiency at least at CEFR level B2.

Excellent knowledge of computer software (Word, Excel, PowerPoint, Outlook)