Job description

Job Title: Payments Processing Agent

Department: Operations Division:

Location: Amman

Reports to: Payments Team Lead

Job Objectives:

The Payments Processing Agent is responsible for ensuring the accurate and timely processing of payments related to settlements, client transactions, and financial adjustments. This role involves verifying payment eligibility, resolving discrepancies, and maintaining compliance with company policies and settlement agreements. The position requires strong attention to detail, problem-solving skills, and the ability to collaborate effectively with internal teams and external stakeholders.

Responsibilities and duties:

1. Payment Verification & Compliance

· Ensure payments are eligible for processing based on client agreements and internal policies.

· Verify client authorization for settlements and confirm the availability of adequate funds.

· Validate that settlement letters are on file and align with terms recorded in the CRM.

· Ensure compliance with settlement policies, including accurate fee collection.

2. Payment Processing

· Ensure that payments are issued to creditors on time.

· Verify payment accuracy, including correct recipient details and processing instructions.

· Ensure funds are credited to the appropriate account.

· Double-check payment amounts to avoid discrepancies.

3. Troubleshooting & Issue Resolution

· Track and resolve late or missing payments.

· Handle overpayments, underpayments, and returned checks.

· Address payment issues related to account reassignment (e.g., creditor to collection

agency).

4. Documentation & Record-Keeping

· Maintain thorough and accurate payment records in company systems.

· Ensure all transactions are documented in compliance with regulatory and audit requirements.

· Regularly update records to reflect changes or adjustments.

5. Compliance & Reporting

· Ensure that all processed payments meet internal compliance and audit standards.

· Report discrepancies and payment errors to the Payments Supervisor promptly.

· Work closely with compliance teams to ensure adherence to financial regulations.

Qualifications:

Bachelor’s degree in finance, accounting, business administration, or a related field.

Years of Experience:

1-3 years of experience in payment processing, accounting, or financial operations.

Competencies / Behavioral Requirements:

· Strong numerical and analytical mindset.

· Excellent communication and collaboration skills.

· Ability to handle confidential financial information with discretion.

· Detail-oriented with strong time management abilities.

· Adaptability to evolving payment policies and industry regulations.

Technical Requirements:

· Experience with CRM software and financial management systems.

· Proficiency in Microsoft Excel and financial reporting tools.

· Knowledge of payment reconciliation and transaction auditing.

Communication and Interaction:

· Reports to: Payments Team Lead

· Works with: Finance Team, Compliance Team, Client Success Teams, and external

creditors.