Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Operations management

Supervise and coordinate the daily operations of the lounge, ensuring smooth service flow in alignment with Fairmont’s service standards.
Ensure the lounge’s ambiance, cleanliness, and presentation reflect the brand’s refined image.
Monitor product quality and consistency across all food and beverage offerings.
Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.
Ensure all opening, closing, and cash handling procedures are properly followed.

Guest experience

Create a personalized and memorable experience for each guest, anticipating their needs and preferences.
Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.
Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.
Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.

Team leadership

Recruit, train, and mentor a high-performing lounge team committed to excellence in service.
Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.
Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.
Conduct regular performance reviews and support staff development through coaching and training initiatives.

Financial & administrative

Manage the lounge’s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.
Prepare monthly reports and forecasts for management review.
Implement effective upselling and suggestive selling strategies to increase average checks.
Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.

Compliance & standards

Ensure full compliance with local health, hygiene, and safety regulations, as well as Accor and Fairmont brand standards.
Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.
Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.
Support Accor’s Planet 21 sustainability program through responsible resource management and eco-friendly practices.

Qualifications

• Diploma or degree in hospitality management or a related field.
• Minimum 3–5 years of experience in a supervisory or managerial role within a luxury hotel or top luxury lounge/bar.
• Strong knowledge of beverage service, mixology, and premium product offerings.
• Excellent communication and interpersonal skills.
• Proficiency in POS systems and Microsoft Office applications.
• Fluent in English; additional languages are an advantage.

Additional information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.