Job description

At IHG Hotels & Resorts, we create unforgettable experiences for our guests by empowering our people. We are looking for an experienced and strategic Human Resources Director to lead our HR function, foster a high-performance culture, and support our hotel's business objectives through exceptional people practices.
 

A little taste of your day-to-day

As the Human Resources Director, you will provide strategic leadership and operational oversight across all areas of human resources. You will partner closely with the General Manager and the hotel leadership team to develop talent, strengthen employee engagement, ensure compliance, and build a workplace where colleagues can thrive.

Your key responsibilities will include:

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on HR disciplines to foster productivity and enhance performance. 
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees. 
• Ensure hiring standards and applicable laws and regulations are followed.
• Build great relations with outside contacts.

Financial

• Help create and work within the HR budget.
• Monitor staffing and labor standards to manage costs. 
• Mitigate financial risks associated with employee relations issues.
• Mitigate financial risks associated with employee relations issues.

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience. 
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction. 
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop employer awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent.
• 4 years of related experience in HR.
• Some supervisory experience also preferred.
• Professional HR designation preferred.
• Ability to maintain confidentiality to the extent possible in all HR related matters.
• Must speak local language(s).
• Other languages preferred.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.