Position summary

Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner. Deliver laundry and clothing to guestrooms. Position requires excellent guest service skills and availability to work a flexible schedule. Respond promptly to requests from guests, front desk, or at your service requests. Monitor the cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling. Coordinate all repairs to appropriate persons and pick-up for delivery when completed.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by supervisors.

Preferred qualifications

Education: High school diploma or G.E.D. equivalent.
Related work experience: At least 1 year of related work experience.
Supervisory experience: No supervisory experience.
License or certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.