Duties and Responsibilities

Production planning and quality control

Oversee the workflow from client brief and quotation through design approval, prepress, printing, finishing, packing and delivery; allocate work and monitor agreed deadlines. Advise on printing methods, substrates, quantities, colour, formats and finishing; review proofs and print ready files and check quality at key stages. Guide the operation of digital printing and finishing equipment, troubleshoot production issues and coordinate preventive maintenance and repairs with authorised colleagues and suppliers. Apply appropriate controls to protect confidential materials, including examination papers, and maintain accurate job records and handover arrangements.

Creative design and communications

Produce or supervise graphic design for publications, reports, brochures, posters, banners, stationery, branded items and other print or digital materials. Develop creative concepts and clear layouts suited to the intended clients while complying with UNRWA branding and any client approved identity requirements. Prepare and check artwork for production, including image quality, typography, bleed, imposition and colour consistency; obtain client approval before final production. Prepare samples, mock ups and product information to explain available services and support effective client communication.

Client service and business development

Meet internal and eligible external clients to define requirements, provide practical technical advice, communicate realistic timelines and resolve service issues. Support outreach and marketing of approved Printing Centre services to UNRWA offices and other UN entities, in coordination with relevant focal points. Identify viable new products and services, assess demand and production capability, and submit recommendations with indicative costs and resource needs for management approval. Coordinate quotations and client follow up in accordance with approved pricing, procurement, financial and payment procedures and reconciliation of income and expenditure.

Operations and reporting

Monitor production capacity, materials consumption, stock levels and equipment needs; flag replenishment, safety and maintenance issues promptly. Track jobs, turnaround times, rework, costs and client feedback; prepare concise monthly production and performance reports with proposed improvements. Provide practical guidance and on the job coaching to Centre personnel on design files, production processes, quality control and safe equipment use. Recommend process improvements that reduce waste and strengthen income, service consistency and sustainability.

Desired Candidate Profile

University degree or technical qualification in print production, graphic design, visual communication or a related field; substantial directly relevant experience may be considered in lieu of a degree, subject to applicable recruitment rules, at least five years of relevant experience in professional print production, including coordinating workflows, quality control and finishing; experience overseeing a printing production team is highly preferred. Demonstrated graphic design and prepress skills, including Adobe Illustrator, InDesign and Photoshop or equivalent professional tools, PDF preparation and colour management.