Admin Assistant Jobs
2829 Jobs Found
International Refugee Assistance Project
Jordan - Amman
<p dir="ltr" > </p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >About IRAP</span></span></p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span > </span></span></p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal and policy advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization providing free and comprehensive legal services to people in need of a safe place to live and a safe way to get there.</span></span></p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span > </span></span></p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >IRAP operates offices in the US (New York City), Jordan (Amman), Lebanon (Beirut), and Germany (Berlin).</span></span></p>
<p> </p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >IRAP Jordan</span></span></p>
<p><span >IRAP Jordan, a team of eight operational and program staff, provides legal aid to displaced people in Jordan. The team provides legal assistance to individuals navigating refugee resettlement, humanitarian protection pathways, and family reunification processes through in-house representation, legal information, and the mentorship of pro bono attorneys, students, and interns.</span></p>
<p><br>
<span >Opportunity</span></p>
<p><span >IRAP Jordan is seeking the consultancy services of a Safety and Security expert to conduct an independent, comprehensive evaluation of the physical security arrangements, operational procedures, and facility-related risks affecting IRAP Jordan Country Office. The assessment will identify vulnerabilities that could impact the safety of staff, interns, clients, visitors, assets, and confidential information, and will provide practical, risk-based recommendations to strengthen organizational resilience while maintaining a safe, accessible, and client-centered environment.</span></p>
<p><br>
</p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Context and Objective</span></span></p>
<ul >
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Proximity to conflict-affected populations (Syrian, Iraqi, Yemeni, Sudanese caseloads)</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Potential for client psychological distress, coercion, or external third-party pressure</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Intern and junior staff exposure to high-stress client interactions</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Regulatory oversight of NGOs under Jordan's Law on Societies (No. 51/2008, amended 2009), including the Ministry of Social Development's supervisory authority over registration, foreign funding approval, and organizational dissolution</span></span></p>
</li>
</ul>
<p><span >The objective of this assessment is to develop appropriate measures in place pertaining to:</span></p>
<ul >
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Physical security of the building envelope and entry systems</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Interview room safety for staff, interns, and clients</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Incident response and evacuation procedures</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Information security related to physical access</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Staff and intern security awareness and preparedness </span></span></p>
</li>
</ul>
<p><br>
<span >Scope of Work:</span></p>
<ul >
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >In Scope</span></span></p>
</li>
</ul>
<p> </p>
<div dir="ltr" >
<table >
<colgroup>
<col width="171">
<col width="526">
</colgroup>
<tbody>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Domain</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Specific Areas</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Physical perimeter</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Exterior doors, security door systems, gate/barrier assessment, CCTV coverage, lighting, blind spots</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Access control</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Entry protocols, visitor management, and tailgating vulnerabilities</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Reception & waiting areas</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Client flow, separation from staff-only zones, sight lines, furniture placement</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Interview rooms</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Door configurations, furniture layout, acoustic privacy, sight lines, and duress protocols</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Staff-only zones</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Staff offices, HR & Finance files, communications equipment</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Emergency systems</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Fire, evacuation routes, muster points, first aid, communication trees</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Intern & staff protocols</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Briefing adequacy, lone worker risk, incident reporting, and de-escalation training coverage</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Information security (physical)</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Document handling, clean desk, screen visibility from client areas</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >External threat environment</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Neighborhood risk profile, historical incident mapping within a 500m radius</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Game-theory threat mapping</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Adversarial actor analysis — who benefits from compromising this office, and how</span></span></p>
</td>
</tr>
</tbody>
</table>
Jordan - Amman
<p><h4>Position summary</h4>
<p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p>
<p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>
Jordan - Amman
<p><h4>Position summary</h4>
<p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p>
<p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>
Jordan - Amman
<p>We are seeking an experienced Technical Architect to lead the design and implementation of technology solutions that support business objectives and align with enterprise architecture standards. The ideal candidate will combine strong technical expertise with strategic thinking to deliver scalable, secure, and high-performing solutions while providing technical leadership across projects. Key Responsibilities Design end-to-end technical architectures for enterprise systems, applications, and integrations. Develop architecture blueprints, technical specifications, and solution design documentation. Evaluate, recommend, and select appropriate technologies, frameworks, platforms, and tools based on business and technical requirements. Provide technical leadership and guidance to development teams throughout the software development lifecycle. Ensure solutions are scalable, secure, maintainable, and aligned with industry best practices and organizational standards. Conduct architecture and code reviews to ensure compliance with technical standards and quality requirements. Collaborate with business analysts, project managers, product owners, and key stakeholders to translate business requirements into effective technical solutions. Identify technical risks, dependencies, and constraints, and develop mitigation strategies. Design and oversee system integration approaches to ensure seamless interoperability between applications and platforms. Stay up to date with emerging technologies, industry trends, and architectural best practices to drive innovation. Mentor and support junior architects, developers, and technical team members by promoting knowledge sharing and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. Proven experience in solution or technical architecture, software design, and enterprise application development. Strong understanding of cloud platforms, system integration, APIs, microservices, and enterprise architecture principles. Experience with modern development frameworks, databases, and DevOps practices. Excellent analytical, problem-solving, and communication skills. Ability to collaborate effectively with cross-functional teams and influence technical decisions. Relevant architecture or cloud certifications are considered an advantage.</p>
Confidential
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The incumbent reports to the Electro-mechanical Design Lead Engineer. Responsibilities 1. Carries out detailed mechanical design for building projects including schools, hospitals, clinics, shelters, warehouses and rehousing projects in accordance with Agency s needs, policies, design criteria, standards, local and international codes of practice; maintains and applies existing standard details of mechanical works utilizing relevant software and reviews drawings prepared by Technical Assistants/CAD. 2. Contributes to the tender documents preparation related to mechanical works, including particular specifications to cover special design needs; identifies non-standard items, to improve the quality of implemented works, and writes relevant description to be included in the Bill of Quantities (BoQs). 3. Searches for emerging models and exploring technologies to identify new materials and techniques to achieve better results and meet changing requirements; participates in studies and technical activities satisfying environmental aspects, including the incorporation of green elements in design, and safety needs and achieve the most cost effective, reliable, and technical solution. 4. Provides technical advice and carries out special design for the alteration works of the Agency premises; writes technical reports, particularly on mechanical aspects and building system inspections, including remediation requirements. 5. Liaises with Construction teams on mechanical design issues arising during implementation period; updates mechanical designs drawings to incorporate changes included in the as-built drawings as received from the Fields to reflect on ground conditions and evolvements; maintains these drawings based on the relevant Technical Instructions. 6. Coordinates and liaises with other designers, to optimize designs in response to mechanical needs and maintaining soundness and integrity of the building at minimum cost; makes recommendation for improvement of standards and procedures. 7. Assists in drafting terms of references for consultants related to mechanical works and supervising their work to ensure adherence with design criteria, standards, and procedures; provide substantive input on various types of reports including weekly and monthly progress reports and ad-hoc reports. 8. Perform other duties as may be assigned. Competencies Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. i. Creating and Innovating ii. Deciding and Initiating Action iii. Relating and Networking iv. Learning and Researching</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education A university degree in mechanical engineering from an accredited university/institution. Job - Specific Qualification Not available. Work Experience At least four years of relevant experience of which at least two years in design including public buildings and developmental projects is required. Experience with mechanical design software and computer aided design, such as AutoCAD and other software are required. Knowledge on relevant greening approaches and protection needs is desired. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><p></p></section>
Confidential
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Carries out structural preliminary and detailed design for all UNRWA projects including schools, hospitals, clinics, shelters, rehousing, water tanks, structures for pumping stations and warehouses in accordance with Agency s needs, policies, design criteria, standards and applicable local and international codes of practice; ensures that structures withstand calculated loads at optimal cost; maintains and applies existing standard details of structural elements utilising relevant software and reviews drawings prepared by Technical Assistants/CAD.</p><p>Contributes to the tender documents preparation, including specifications to cover special structural design needs; identifies non-standard items, to improve the quality of implemented works, and writes relevant description to be included in the Bill of Quantities (BoQs).</p><p>Searches and checks properties of materials ensuring their suitability for the design and fitness for purpose and safety; analyses suitable configurations of the basic structural components of a building or other structures; checks and evaluates the geotechnical investigation reports and advises on contents and conclusions related to structural designs; makes recommendation for improvement of relevant standards and procedures.</p><p>Provides technical advice with regard to the alteration works of the Agency's premises; writes technical reports, particularly on structural aspects and building system inspections, including remediation requirements; uses computer simulations to predict how structures will react under different conditions.</p><p>Coordinates and liaises with Construction site/Field teams on structural design issues arising during the implementation period; updates all structural designs drawings to incorporate changes included in the as-built drawings as received from the Fields to reflect on ground conditions and involvement; maintain these drawings based on the relevant Technical Instructions and Standards.</p><p>Discusses and liaises with other designers, to optimise designs in response to structural needs and maintaining structural soundness and integrity at minimum cost, taking into consideration architectural, mechanical, and electrical design requirements with particular attention to constructability.</p><p>Assists in drafting terms of references for consultants related to structural works and supervising their work to ensure adherence with design criteria, standards, and procedures; provide substantive input on various types of reports including weekly and monthly progress reports and ad-hoc reports.</p><p>Competencies</p><p>Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.</p><p>i. Creating and Innovating</p><p>ii. Applying Technical Expertise</p><p>iii. Relating and Networking</p><p>iv. Learning and Researching</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A Bachelor degree from an accredited educational institution in structural or civil engineering.</p><p>At least four years of relevant experience, including at least two years in planning big projects, with due consideration to foundation works, and assessment of geotechnical reports is required.</p><p>Experience with structural design software and computer-aided design programmes is required.</p><p>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><p>Knowledge of relevant international codes of practice, standards, and value engineering is desired.</p><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required.</p><p></p></section>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>Who are we?</strong><br>
We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p>
<h4>The job in a nutshell</h4>
<p>A Senior People Operations Specialist will be responsible for managing and supporting People Operations activities across the company's portfolio in the KSA, UAE, UK, and MENA region. This role will ensure seamless execution of payroll, benefits administration, employee lifecycle processes, compliance, and HR operations while maintaining adherence to local labor laws and statutory requirements across multiple jurisdictions.</p>
<h4>What will you do?</h4>
<p><strong>Employee lifecycle</strong></p>
<ul>
<li>Own the end-to-end employee journey, including preparing and issuing legally compliant employment contracts and amendments.</li>
<li>Manage comprehensive onboarding and orientation programs, ensuring a stellar first-day experience.</li>
<li>Administer employee status changes, handling promotions, transfers, and related documentation.</li>
<li>Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.</li>
<li>Manage all employment-related letters and documentation with the highest level of accuracy and confidentiality.</li>
</ul>
<p><strong>Payroll & HRIS management</strong></p>
<ul>
<li>Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error-free monthly payroll processing.</li>
<li>Own the administration of employee benefits programs, with specific responsibility for medical/health insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.</li>
<li>Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go-to expert for system configuration, reporting, and queries.</li>
<li>Coordinate with finance to ensure accurate accounting and disbursement of payroll.</li>
</ul>
<p><strong>Compliance & legal adherence</strong></p>
<ul>
<li>Ensure 100% compliance with all labor laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office (e.g., submission of documents, resolving queries).</li>
<li>Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.</li>
<li>Proactively stay updated on legal changes impacting employment, benefits (including statutory health insurance schemes), and payroll.</li>
<li>Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact.</li>
<li>Maintain meticulous records for all compliance-related activities.</li>
</ul>
<p><strong>Policy development & process improvement</strong></p>
<ul>
<li>Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.</li>
<li>Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy.</li>
<li>Document and standardize all operational processes and workflows.</li>
</ul>
<p><strong>Employee engagement & support</strong></p>
<ul>
<li>Collaborate with managers and the People team to coordinate local team-building activities and engagement initiatives.</li>
<li>Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits (including medical insurance), payroll, and general HR matters, resolving issues promptly and with a high degree of service orientation.</li>
<li>Foster a culture of trust and transparency through clear and compassionate communication.</li>
</ul>
<h4>What are we looking for?</h4>
<ul>
<li>Bachelor’s degree in Human Resources, Business Administration, or a related field.</li>
<li>3-4+ years of proven experience in People Operations, HR Generalist, or HR Operations roles, with a strong focus on payroll, benefits administration, employee lifecycle management, and compliance.</li>
<li>In-depth, hands-on experience managing mandatory social insurance programs and labor office procedures.</li>
<li>Extensive experience administering group medical insurance policies, including employee enrollments, terminations, renewals, and claims support.</li>
<li>High proficiency in HRIS platforms, payroll systems, and Microsoft Excel/Google Sheets.</li>
<li>Comprehensive and up-to-date knowledge of local labor laws, employment regulations, and statutory benefits requirements.</li>
<li>Strong attention to detail, organizational skills, and ability to manage confidential information with discretion.</li>
<li>Excellent communication and stakeholder management skills.</li>
</ul>
<h4>Who will excel?</h4>
<ul>
<li>Strong interpersonal and communication skills.</li>
<li>Detail-oriented with strong organizational abilities.</li>
</ul>
<h4>What we offer you?</h4>
<ul>
<li>We believe you will love working at Foodics!</li>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in offices.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li>
</ul></p><p></p>
Jordan - Aqaba
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><span >Key Responsibilities</span></p><p>Guest Experience</p><ul><li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li><li>Ensure a smooth and personalized arrival, stay, and departure experience.</li><li>Recognize and acknowledge ALL Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li><li>Anticipate guest needs and provide proactive service to exceed expectations.</li><li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li></ul><p>Guest Services</p><ul><li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li><li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li><li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li><li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li></ul><p>Guest Satisfaction</p><ul><li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li><li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li><li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li><li>Promote positive guest engagement and encourage guest loyalty.</li></ul><p>Operational Responsibilities</p><ul><li>Review daily arrivals, departures, in-house guests, and VIP reports.</li><li>Prepare welcome letters, amenities, and guest profiles before arrival.</li><li>Ensure all guest information is handled confidentially in accordance with company policies.</li><li>Maintain accurate records of guest interactions and follow-up actions.</li><li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li><li>Assist with Front Office operations whenever required.</li></ul><p>Health, Safety & Security</p><ul><li>Comply with all hotel health, safety, hygiene, and security procedures.</li><li>Report maintenance issues, hazards, and guest safety concerns immediately.</li><li>Participate in emergency procedures and fire evacuation drills.</li></ul><p>Sustainability</p><ul><li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li><li>Encourage responsible use of hotel resources including water, energy, and paper.</li><li>Minimize waste and support recycling initiatives within the department.</li><li>Participate in environmental awareness programs and sustainability activities.</li><li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li></ul><p>Qualifications</p><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li><li>Minimum 1 2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li><li>Experience with Opera PMS or Opera Cloud is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent in English; additional languages are highly desirable.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li></ul><p>Competencies</p><ul><li>Guest Passion</li><li>Excellent Communication Skills</li><li>Emotional Intelligence</li><li>Attention to Detail</li><li>Teamwork & Collaboration</li><li>Problem Solving</li><li>Time Management</li><li>Professional Grooming & Presentation</li><li>Multitasking Ability</li><li>Cultural Awareness</li><li>Adaptability</li><li>Integrity & Confidentiality</li></ul><p>Physical Requirements</p><ul><li>Ability to stand and walk for extended periods.</li><li>Ability to lift light luggage or guest amenities when required.</li><li>Flexibility to work rotating shifts, weekends, and public holidays.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Guest Satisfaction Score (GSS)</li><li>TrustYou / Medallia Performance</li><li>Guest Complaint Resolution Time</li><li>ALL Member Recognition Compliance</li><li>VIP Arrival Readiness</li><li>Guest Feedback & Online Reviews</li><li>Upselling & Cross-Selling Performance</li><li>Compliance with Brand Standards and SOPs</li><li>Attendance and Grooming Compliance</li><li>Sustainability Compliance</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li><li>Minimum 1 2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li><li>Experience with Opera PMS or Opera Cloud is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent in English; additional languages are highly desirable.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li></ul><p></p></section>
Jordan - Amman
<p><h4>Position summary</h4>
<p>As the W Insider Concierge, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.</p>
<h4>Core work activities</h4>
<p><strong>Guest experience & service delivery</strong><br>
Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions. Greet and assist guests in the lobby as needed, offering directions, insights, and support. Respond to inquiries about property amenities, attractions, and events.</p>
<p><strong>Local expertise & partnerships</strong><br>
Maintain a curated database of local vendors, contacts, and partners. Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests. Share maps, brochures, and custom recommendations. Manage vendor relationships to secure exclusive guest access. Liaise with external providers to confirm bookings and arrangements. Verify special requests are delivered exactly as promised when working with external providers.</p>
<p><strong>Continuous improvement</strong><br>
Log guest requests, feedback, and special notes for seamless team handovers. Follow up during the stay to confirm satisfaction and address evolving needs. Support with pre-arrival, amenity planning as needed.</p>
<p><strong>Brand representation</strong><br>
Keep a bold, stylish presence at the desk that reflects the brand vibe. Deliver “Whatever/Whenever” service with confidence and flair. Protect guest privacy and handle information with discretion.</p>
<h4>Minimum requirements</h4>
<p>High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area, OR a degree from an accredited university; no work experience required. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p></p><p></p>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.</span></p><br><p><span>We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!</span></p><br><p><strong>Meet the team!</strong></p><br><p><span>The Marketing team is a collaborative group of professionals dedicated to driving business growth, strengthening brand presence, and enhancing customer engagement. Through strategic planning, integrated campaign execution, and data-driven decision-making, the team delivers impactful initiatives that support revenue objectives, generate market demand, and contribute to the company's overall success. By combining creativity, innovation, and analytical thinking, the team continuously adapts to evolving market trends, optimizes performance, and creates meaningful business outcomes that advance organizational goals.</span></p><br><p><span>As a Principal Pricing Specialist at Unifonic, you will lead the company's pricing strategy across its portfolio of AI-powered customer engagement solutions. This is a highly analytical and commercially driven role responsible for developing pricing strategies that maximize revenue growth, improve profitability, and strengthen our competitive position across global markets. You will partner closely with Product, Sales, Finance, Product Marketing, Customer Success, and Executive Leadership to ensure our pricing and commercial models support business objectives while delivering value to customers. You will also own the commercial deal desk, ensuring complex enterprise opportunities are structured efficiently with the right balance of competitiveness, profitability, and long-term customer value.</span></p><br><p><strong>Help us shape the future of communication by:</strong></p><br><ul><li><p><span>Define and continuously optimize pricing strategies across Unifonic's product portfolio. </span></p><br></li></ul><ul><li><p><span>Develop pricing models for new products, AI capabilities, feature launches, and packaging updates. </span></p><br></li></ul><ul><li><p><span>Evaluate pricing performance and recommend improvements based on customer behavior, market trends, and business goals. </span></p><br></li></ul><ul><li><p><span>Drive pricing governance and establish pricing best practices across the organization. </span></p><br></li></ul><ul><li><p><span>Own the commercial deal desk for strategic enterprise opportunities. </span></p><br></li></ul><ul><li><p><span>Partner with Sales and Leadership to structure competitive, profitable, and scalable commercial proposals. </span></p><br></li></ul><ul><li><p><span>Review pricing exceptions, discount approvals, and commercial terms while ensuring pricing governance. </span></p><br></li></ul><ul><li><p><span>Balance customer acquisition objectives with long-term profitability. </span></p><br></li></ul><ul><li><p><span>Identify pricing opportunities that accelerate revenue growth and improve margins. </span></p><br></li></ul><ul><li><p><span>Analyze customer usage patterns and buying behavior to recommend pricing optimization initiatives. </span></p><br></li></ul><ul><li><p><span>Drive monetization strategies for new products, premium features, AI capabilities, and value-added services. </span></p><br></li></ul><ul><li><p><span>Support annual pricing reviews and commercial planning. </span></p><br></li></ul><ul><li><p><span>Conduct ongoing competitive pricing analysis across CPaaS, SaaS, Customer Engagement, and AI markets. </span></p><br></li></ul><ul><li><p><span>Benchmark Unifonic's commercial offerings against competitors and identify differentiation opportunities. </span></p><br></li></ul><ul><li><p><span>Monitor market trends, customer expectations, and pricing innovations. </span></p><br></li></ul><ul><li><p><span>Work closely with Product teams to align pricing with product strategy and roadmap. </span></p><br></li></ul><ul><li><p><span>Partner with Product Marketing to ensure pricing and packaging are clearly communicated to customers and internal teams. </span></p><br></li></ul><ul><li><p><span>Collaborate with Finance on revenue forecasting, profitability analysis, and pricing governance. </span></p><br></li></ul><ul><li><p><span>Support Sales and Customer Success teams with pricing guidance and commercial recommendations. </span></p><br></li></ul><ul><li><p><span>Build dashboards and reports to monitor pricing effectiveness, discount trends, deal profitability, and commercial performance. </span></p><br></li></ul><ul><li><p><span>Analyze pricing elasticity, customer segmentation, and win/loss data to inform strategic decisions. </span></p><br></li></ul><br><p><strong>What you'll bring:</strong></p><br><ul><li><p><span>5+ Years of relevant experience in Pricing, Commercial Strategy, Revenue Management, Deal Desk, Business Strategy, or Pricing Analytics. </span></p><br></li></ul><ul><li><p><span>Experience in B2B SaaS, CPaaS, Martech, CCaaS, Telecommunications, Cloud, Enterprise Software, or Technology industries is highly preferred. </span></p><br></li></ul><ul><li><p><span>Strong understanding of pricing frameworks including subscription pricing, usage-based pricing, enterprise licensing, and value-based pricing. </span></p><br></li></ul><ul><li><p><span>Experience supporting enterprise sales organizations and complex commercial negotiations. </span></p><br></li></ul><ul><li><p><span>Excellent analytical and financial modeling skills. </span></p><br></li></ul><ul><li><p><span>Proficiency in Excel and experience with BI/reporting tools such as Power BI, Tableau, or Looker is an advantage.</span></p><br></li><li><p><span>Bachelor's degree in Business, Finance, Economics, Engineering, Marketing, or a related field. MBA is a plus. </span></p><br></li></ul><p><strong><span><span>Craft & Toolkit:</span></span></strong></p><br><ul><li><p><span>Pricing Strategy & Optimization</span></p><br></li><li><p><span>Commercial Strategy & Revenue Management</span></p><br></li><li><p><span>Pricing Models & Packaging</span></p><br></li><li><p><span>Deal Desk & Commercial Structuring</span></p><br></li><li><p><span>Financial Modeling & Profitability Analysis</span></p><br></li><li><p><span>Pricing Analytics & Market Intelligence</span></p><br></li><li><p><span>Business Intelligence & Reporting (Excel, Power BI, Tableau)</span></p><br></li><li><p><span>Enterprise SaaS/CPaaS Pricing</span></p><br></li><li><p><span>Commercial Negotiation & Sales Support</span></p><br></li></ul><p><strong><span><span>Character Traits:</span></span></strong></p><br><ul><li><p><span>Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.</span></p><br></li><li><p><span>Ownership and accountability – take responsibility and follow projects through to completion.</span></p><br></li><li><p><span>Communication – explain ideas clearly and listen to others across teams.</span></p><br></li><li><p><span>Collaboration – work well with others and support team goals.</span></p><br></li><li><p><span>Adaptability and learning – adjust to change and keep learning new skills or tools.</span></p><br></li><li><p><span>Mentorship and knowledge sharing – help others grow and share what you know.</span></p><br></li><li><p><span>Resilience – stay calm under pressure and handle setbacks constructively.</span></p><br></li><li><p><span>Quality and attention to detail – do work carefully and strive for improvement.</span></p><br></li><li><p><span>Advocacy and innovation – encourage best practices, efficiency, and new ideas</span></p><br></li></ul><p><strong>As a Unifone you’ll receive a range of benefits:</strong></p><br><ul><li><p><span>Competitive salary and bonus</span></p><br></li><li><p><span>Unifonic share scheme (we are all owners!)</span></p><br></li><li><p><span>30 holiday days after the first anniversary</span></p><br></li><li><p><span>Your Birthday off!</span></p><br></li><li><p><span>Spend up to 25 days per year working from anywhere in the world!</span></p><br></li><li><p><span>Paid leave for new parents</span></p><br></li></ul> </div>
Oxfam
Jordan - Amman
<p><strong> <br>
<br>
<br>
Terms of Reference for - MEAL Volunteer</strong><br>
<br>
<br>
</p>
<p><br>
<strong>Background </strong></p>
<p>Oxfam has been in Jordan since the 1990s. We work with local partners in Jordan for a future where everyone can reach their full potential, especially women and young people. We provide essential humanitarian assistance to Syrian refugees as well as vulnerable Jordanians, while promoting longer term sustainable solutions to challenges facing Jordan, with a focus on Climate Justice, Economic Justice and Gender Justice.</p>
<p>As part of the <strong>SPRING Project</strong>, Oxfam and partners are conducting a baseline assessment to strengthen protection systems, improve access to integrated services, and promote community participation. Volunteer enumerators will play a key role in collecting household survey data and supporting FGDs across target governorates.</p>
<p> </p>
<p><strong>Scope of SERVICES</strong></p>
<p>The volunteers will directly support the <strong>MEAL teams and partners</strong> in conducting baseline data collection. Work will be coordinated from the Amman office with field visits to <strong>Amman, Zarqa, Ramtha, and Mafraq</strong>.</p>
<p>Specific tasks include:</p>
<ul>
<li>Administer household surveys using digital tools.</li>
<li>Support facilitation of FGDs (note-taking, logistics, participant engagement).</li>
<li>Ensure informed consent and confidentiality of respondents.</li>
<li>Report daily progress to supervisors and participate in debriefs.</li>
<li>Follow Oxfam’s safeguarding, ethical, and data protection standards.<br>
</li>
</ul>
<p><strong>Timeframe</strong><strong> </strong></p>
<p>Duration: 7- 8 working days<br>
</p>
<p><strong>Deliverables</strong></p>
<p><strong>The volunteers are expected to deliver the following:</strong></p>
<ul>
<li>Attend enumerator training and pilot testing (late August).</li>
<li> Conduct household surveys and FGDs in assigned governorates.</li>
<li>Submit completed questionnaires and notes daily</li>
<li> Participate in daily debriefs and quality assurance checks.</li>
<li>Support data cleaning and verification as required.<br>
<br>
<br>
<strong>Required Qualifications </strong></li>
</ul>
<p><strong>Technical Competencies</strong></p>
<ul>
<li>Previous experience conducting household surveys and/or FGDs, preferably in humanitarian or development programs.</li>
<li>Experience using digital data collection tools (KoboToolbox, ODK, SurveyCTO, or similar).</li>
<li>Good understanding of quantitative and qualitative data collection methodologies.</li>
<li>Familiarity with protection programming (GBV, CP, MHPSS, legal assistance, disability inclusion).</li>
<li>Ability to follow research protocols and accurately administer structured questionnaires.</li>
<li>Strong interviewing, facilitation, and note-taking skills.</li>
</ul>
<p><strong>Protection and Ethical Standards</strong></p>
<ul>
<li>Understanding of humanitarian principles and protection principles, including Do No Harm, confidentiality, informed consent, and data protection.</li>
<li>Ability to conduct interviews on sensitive topics in a respectful, non-judgmental, and survivor-centred manner.</li>
<li>Commitment to safeguarding, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), and child safeguarding principles.</li>
<li>Knowledge of referral pathways for participants requiring protection support is an asset.</li>
</ul>
<p><strong>Language Skills</strong></p>
<ul>
<li>Fluency in Arabic (spoken and written).</li>
<li>Basic English skills desirable for understanding tools and reporting.</li>
</ul>
<p> </p>
<p><strong>Positions & Locations</strong></p>
<p>A total of <strong>7 volunteer enumerators</strong> will be recruited:</p>
<ul>
<li><strong>Amman</strong> – 1 position</li>
<li><strong>Zarqa</strong> – 2 positions</li>
<li><strong>Ramtha</strong> – 2 positions</li>
<li><strong>Mafraq</strong> – 2 positions</li>
</ul>
<p>Both <strong>female and male enumerators</strong> will be engaged to ensure gender-sensitive data collection. </p>
<p><strong>Our values and commitment to safeguarding</strong></p>
<p>Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.</p>
<h3 > </h3>
Jordan - Jordan
<p>Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<ul>
<li>Welcome guests upon arrival with professionalism and warmth</li>
<li>Assist guests with luggage handling, storage, and room delivery</li>
<li>Escort guests to their rooms while introducing hotel facilities and services</li>
<li>Coordinate efficiently with Front Office and Concierge teams</li>
<li>Support guest requests promptly and courteously</li>
<li>Ensure lobby and entrance areas remain organized and welcoming</li>
<li>Assist with transportation arrangements and guest departures</li>
<li>Maintain the highest standards of luxury hospitality and guest service at all times</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Passion for luxury hospitality and exceptional service</li>
<li>Strong interpersonal and communication skills</li>
<li>Attention to detail and commitment to excellence</li>
<li>Ability to work as part of a diverse, dynamic team</li>
<li>Previous experience in a luxury hotel environment is an asset</li>
<li>A proactive, solution-oriented approach</li>
<li>Strong written and verbal communication skills in English</li>
<li>A creative, practical and proactive approach to problem solving</li>
<li>Ability to focus on guest needs, using empathy, remaining calm and courteous at all times</li>
<li>Ability to promote positive relations with all guests and shareholders</li>
<li>Understanding and ability to work in a multi-cultural environment</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Experience is an asset</li>
<li>Prior experience working with Opera or a related system</li>
<li>Strong interpersonal and problem solving abilities</li>
<li>Fluency in English, additional languages are a plus</li>
</ul></p><p></p>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of "Do Not Disturb" rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the "Do Not Disturb" list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Position Purpose</p><br><p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p><br><p>Key Responsibilities</p><br><p>Guest Experience</p><br><ul><li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li><li>Ensure a smooth and personalized arrival, stay, and departure experience.</li><li>Recognize and acknowledge ALL – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li><li>Anticipate guest needs and provide proactive service to exceed expectations.</li><li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li></ul><p>Guest Services</p><br><ul><li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li><li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li><li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li><li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li></ul><p>Guest Satisfaction</p><br><ul><li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li><li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li><li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li><li>Promote positive guest engagement and encourage guest loyalty.</li></ul><p>Operational Responsibilities</p><br><ul><li>Review daily arrivals, departures, in-house guests, and VIP reports.</li><li>Prepare welcome letters, amenities, and guest profiles before arrival.</li><li>Ensure all guest information is handled confidentially in accordance with company policies.</li><li>Maintain accurate records of guest interactions and follow-up actions.</li><li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li><li>Assist with Front Office operations whenever required.</li></ul><p>Health, Safety & Security</p><br><ul><li>Comply with all hotel health, safety, hygiene, and security procedures.</li><li>Report maintenance issues, hazards, and guest safety concerns immediately.</li><li>Participate in emergency procedures and fire evacuation drills.</li></ul><p>Sustainability</p><br><ul><li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li><li>Encourage responsible use of hotel resources including water, energy, and paper.</li><li>Minimize waste and support recycling initiatives within the department.</li><li>Participate in environmental awareness programs and sustainability activities.</li><li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li></ul><p>Qualifications</p><br><ul><li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li><li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li><li>Experience with Opera PMS or Opera Cloud is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent in English; additional languages are highly desirable.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li></ul><p>Competencies</p><br><ul><li>Guest Passion</li><li>Excellent Communication Skills</li><li>Emotional Intelligence</li><li>Attention to Detail</li><li>Teamwork & Collaboration</li><li>Problem Solving</li><li>Time Management</li><li>Professional Grooming & Presentation</li><li>Multitasking Ability</li><li>Cultural Awareness</li><li>Adaptability</li><li>Integrity & Confidentiality</li></ul><p>Physical Requirements</p><br><ul><li>Ability to stand and walk for extended periods.</li><li>Ability to lift light luggage or guest amenities when required.</li><li>Flexibility to work rotating shifts, weekends, and public holidays.</li></ul><p>Key Performance Indicators (KPIs)</p><br><ul><li>Guest Satisfaction Score (GSS)</li><li>TrustYou / Medallia Performance</li><li>Guest Complaint Resolution Time</li><li>ALL Member Recognition Compliance</li><li>VIP Arrival Readiness</li><li>Guest Feedback & Online Reviews</li><li>Upselling & Cross-Selling Performance</li><li>Compliance with Brand Standards and SOPs</li><li>Attendance and Grooming Compliance</li><li>Sustainability Compliance</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Optimiza is seeking a dedicated Scrum Master to guide our software development teams in adopting Agile principles and practices. The Scrum Master will serve as a facilitator for Agile processes, helping teams deliver high-quality software solutions efficiently and effectively. You will work closely with product owners, developers, and stakeholders to foster collaboration, remove impediments, and promote continuous improvement.</p>
<h4>Key responsibilities:</h4>
<ul>
<li>Facilitate Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.</li>
<li>Coach teams on Agile principles and Scrum practices to ensure successful project delivery.</li>
<li>Assist product owners in managing and prioritizing the product backlog.</li>
<li>Identify and remove obstacles that impede the team's progress.</li>
<li>Promote a culture of transparency, accountability, and continuous improvement.</li>
<li>Track and report on team performance metrics to management and stakeholders.</li>
<li>Collaborate with other Scrum Masters, project managers, and organizational leaders to enhance Agile maturity across the company.</li>
<li>Support cross-functional team collaboration and alignment with business goals.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree in Computer Science, Business, or a related field.</li>
<li>3+ years of experience as a Scrum Master in software development environments.</li>
<li>Certified ScrumMaster (CSM) or equivalent Agile certification is required.</li>
<li>Strong knowledge of Agile methodologies, scrum framework, and software development lifecycle.</li>
<li>Excellent facilitation, communication, and interpersonal skills.</li>
<li>Proven ability to resolve conflicts and foster positive team dynamics.</li>
<li>Experience using Agile project management tools such as JIRA, Confluence, or similar.</li>
<li>Ability to manage multiple teams or projects simultaneously.</li>
<li>Strong organizational and problem-solving abilities.</li>
</ul>
<h4>Benefits</h4>
<p>Class A health insurance.</p></p><p></p>
Confidential
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>What we are looking for: We are seeking an experienced Global Shelter & Settlements (S&S) Adviser to support NRC's programmes across the MENA region . In this role, you will provide strategic and technical leadership to Country Offices and Regional Offices, ensuring that high-quality Shelter & Settlements strategies, systems, policies, tools, and practices are effectively developed and implemented. You will work closely with S&S Specialists, Programme Development Managers, and Heads of Programme to strengthen programme quality, drive technical excellence, and support the delivery of impactful humanitarian responses. As the Global S&S Adviser, you will play a key role in programme development by contributing to regional and country-level proposal design, identifying funding opportunities, and ensuring compliance with donor requirements. You will provide technical oversight, advisory support, and capacity strengthening to Country Office teams within your area of expertise. In addition, you may serve as the focal point for a specific region and/or technical area within the global S&S team, providing guidance and support to fellow advisers while contributing to broader global initiatives and organisational learning. The Global S&S team operates within NRC's technical matrix structure, collaborating closely with technical and operational colleagues across Country Offices, Regional Offices, and the Global Programme function. As part of a team of global advisers, you will maintain a technical relationship with country-based S&S specialists and regional programme teams, helping to shape global policy, strategy, and technical direction. Success in this role requires a collaborative approach, strong stakeholder engagement, and a commitment to fostering innovation and shared learning across NRC. What you will do: Policy, Strategy and programme development • Responsible for ensuring compliance and adherence to NRC policies, guidance and procedures in relation to the S&S area while contributing to the development of policies, strategies, tools and new approaches with a focus on innovation and piloting. • Responsible for supporting the development of country/regional core competence strategies and implementation plans in line with global policies and global and regional strategies. • Work within the Global Programme Section to contribute to specific areas of innovation and development, including piloting and learning from experiences at the country office and regional level. • Contribute to the resource mobilization and fundraising for country, multi-country and regional programme development related to S&S. Technical development, support, and capacity building • Technical supervision of Country and Regional Office Specialists and Programme Development Managers, including providing strategic advice, technical support, capacity building, staff training, and contributing to recruitment. • Ensure that S&S based programming approaches contribute to integrated response and analysis. • Contribute to the NRC global development of the S&S, through collaborative working with and contribution to the NRC Global S&S development, and by sharing learning and expertise with the Global level and Regional and Country Offices. • Facilitate and stimulate an environment conducive to innovation. Keep informed on innovation insights and analysis of relevance to S&S. Ensure this knowledge is integrated into the systems and culture of the organisation at country and regional levels. Quality standards, data analysis and MEL • Provide strategic advice, technical support, and capacity building to Country and Regional Offices to ensure quality programming of core competencies, including Safe and Inclusive Programming. • Lead the institutionalization, roll-out, and capacity building of sector-specific MEL tools at Country Offices, ensuring effective planning, implementation, and data utilization. • Support and monitor compliance with the Response Policy and ensure quality oversight of core competency-related MEL, including data quality checks, Theory of Change reviews, and sign-off on evaluations and research. • Promote and document learning activities, contributing to strategic evaluations and research, and disseminating sector-specific learning and good practices at all levels, including direct support to Country Offices. Networking, representation and relationships • Responsible for identification, development and maintenance of relationships with relevant stakeholders (e.g., donors, Clusters/Working Groups, UN agencies, NGOs, research- and educational institutions, private sector) related to programmes in general and more specifically as related to NRC s Core Competencies. • Work in partnership with the regional and country office advocacy leads to identify and develop regional advocacy issues related to the core competence. Please download the detailed job description to learn more about this position.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What you will bring: • Minimum 6 years of relevant professional experience in a similar position within the humanitarian field or similar. • In-depth knowledge of and experience with NRC s specialised areas of expertise • Proven experience in programme quality and strategic approaches to programme development. • Experience of developing practical tools and resources. • Experience of programme quality assessments, programme development and delivery. • Experience of delivering learning and development as part of quality improvement and capacity building. • Experience from different countries from across more than one NRC region. • Extensive experience in programming in complex and volatile contexts. • Willingness to travel to high-risk COs (including area offices and field offices). • Willingness to keep HEAT training valid. • Fluency in English, both written and verbal. Knowledge of French, Spanish or Arabic is considered an advantage. • Understanding of and commitment to organisational learning, and the role and contribution of Monitoring, Evaluation and Learning to quality management and development. • Understanding of, and commitment to working collaboratively with technical and operational colleagues within a matrix structure, including capacity building. • Understanding and experience of the specific demands of S&S within (named Region, Country) contexts. • Understanding of and commitment to integrated response approaches.</p><p></p></section>
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