Admin Assistant Jobs

<p><h4>Description</h4> <p><strong>About Syarah</strong><br> Syarah is one of the leading automotive e-commerce platforms in Saudi Arabia, transforming the way people buy, sell, finance, and own vehicles. Through technology, data, and innovative financial solutions, Syarah delivers a seamless customer experience while building scalable systems that support rapid business growth across sales, operations, finance, and customer engagement.</p> <p><strong>About the role</strong><br> We are looking for an experienced Engineering Manager – ERP & CRM to lead the development, strategy, and delivery of the systems that power Syarah's core business operations. In this role, you will manage a team of backend engineers, drive the technical direction of our ERPNext/Frappe and CRM platforms, and ensure reliable, scalable solutions that support sales, finance, inventory, and customer operations.</p> <p>This is both a technical and people leadership role. You will be responsible for setting team goals and OKRs, mentoring engineers, managing performance, and partnering closely with business stakeholders to translate company objectives into impactful engineering outcomes. The ideal candidate combines strong engineering expertise with a proven ability to build and lead high-performing teams in a fast-paced environment.</p> <h4>Key responsibilities</h4> <ul> <li>Lead, manage, and grow a team of backend engineers working across Python (Frappe/ERPNext) and PHP, owning team structure, hiring, and onboarding.</li> <li>Own the strategy, roadmap, and delivery of Syarah’s ERP and CRM platforms, the systems that run sales, finance, inventory, operations, and customer engagement.</li> <li>Set clear team and individual goals through OKRs, aligning day-to-day engineering execution with broader company objectives and tracking measurable outcomes.</li> <li>Run performance management end to end, including regular 1:1s, structured feedback, performance reviews, growth plans, and recognition.</li> <li>Mentor and develop engineers at every level, deepening technical skills, ownership, and a culture of accountability and continuous improvement.</li> <li>Translate company goals into a clear engineering roadmap, and be accountable for the team delivering against it on time and to a high standard.</li> <li>Define and enforce engineering standards across code quality, architecture, testing, security, and documentation for ERP and CRM systems.</li> <li>Own the technical direction of ERPNext/Frappe customizations, modules, and integrations, and of PHP-based CRM and internal business applications.</li> <li>Lead the design and delivery of integrations connecting ERP, CRM, payments, and other operational and data systems across the business.</li> <li>Partner with finance, operations, sales, and product stakeholders to capture requirements and translate them into well-scoped, prioritized engineering work.</li> <li>Drive healthy delivery practices, including sprint planning, estimation, code review, CI/CD, and release management, to ship reliably and predictably.</li> <li>Own reliability, uptime, and incident response for business-critical ERP and CRM platforms, putting in place monitoring, alerting, and on-call practices.</li> <li>Manage technical debt, scalability, and platform evolution, balancing short-term delivery against long-term maintainability and cost.</li> <li>Report progress, risks, trade-offs, and resourcing needs clearly to senior leadership, and represent the ERP and CRM engineering function across the company.</li> </ul> <h4>What we’re looking for</h4> <ul> <li>Proven experience managing and growing software engineering teams, with a track record of setting goals and OKRs, running performance management, and delivering against company objectives.</li> <li>Strong hands-on background in backend engineering with Python and PHP, ideally including ERPNext/Frappe and modern PHP frameworks.</li> <li>Solid understanding of ERP and CRM systems, business process automation, and integrations across finance, sales, and operations.</li> <li>Experience with API design, databases, CI/CD, and cloud infrastructure, and a strong bar for code quality, security, and reliability.</li> <li>Excellent stakeholder management and communication skills, with the ability to translate business goals into engineering execution.</li> </ul> <h4>Preferred experience</h4> <ul> <li>Hands-on experience with other major ERP systems such as SAP, Odoo, or Oracle.</li> <li>Experience with sales lead generation and workflow automation within CRM platforms.</li> <li>Exposure to AI and agentic AI, with an interest in applying it across ERP, CRM, and internal operations, is a strong plus.</li> </ul> <h4>Tech stack</h4> <ul> <li>Languages & frameworks: Python (Frappe/ERPNext), PHP (Laravel), SQL</li> <li>ERP & CRM: ERPNext, CRM platforms, custom business applications</li> <li>Databases & caching: MongoDB / MySQL, Redis</li> <li>Integration: REST APIs, webhooks, message queues</li> <li>DevOps & deployment: Docker, Git, CI/CD</li> <li>Cloud & infrastructure: AWS, GCP</li> <li>Ways of working: Agile / Scrum, OKRs, code review, performance management</li> </ul> <h4>Requirements</h4> <ul> <li>8+ years of software engineering experience, including 3+ years in an engineering management role</li> <li>Strong hands-on experience with Python and PHP development</li> <li>Experience with ERPNext/Frappe or other ERP platforms (SAP, Odoo, Oracle, etc.)</li> <li>Solid understanding of CRM systems, business process automation, and enterprise integrations</li> <li>Proven experience leading engineering teams, setting OKRs, and managing performance and career development</li> <li>Experience with APIs, databases, cloud infrastructure, CI/CD, and DevOps practices</li> <li>Strong stakeholder management and communication skills</li> <li>Experience in e-commerce, fintech, or high-growth technology environments is a plus</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>About Syarah</strong><br> Syarah is one of the leading automotive e-commerce platforms in Saudi Arabia, transforming the way people buy, sell, finance, and own vehicles. Through technology, data, and innovative financial solutions, Syarah delivers a seamless customer experience while building scalable systems that support rapid business growth across sales, operations, finance, and customer engagement.</p> <p><strong>About the role</strong><br> We are looking for an experienced Engineering Manager – ERP & CRM to lead the development, strategy, and delivery of the systems that power Syarah's core business operations. In this role, you will manage a team of backend engineers, drive the technical direction of our ERPNext/Frappe and CRM platforms, and ensure reliable, scalable solutions that support sales, finance, inventory, and customer operations.</p> <p>This is both a technical and people leadership role. You will be responsible for setting team goals and OKRs, mentoring engineers, managing performance, and partnering closely with business stakeholders to translate company objectives into impactful engineering outcomes. The ideal candidate combines strong engineering expertise with a proven ability to build and lead high-performing teams in a fast-paced environment.</p> <h4>Key responsibilities</h4> <ul> <li>Lead, manage, and grow a team of backend engineers working across Python (Frappe/ERPNext) and PHP, owning team structure, hiring, and onboarding.</li> <li>Own the strategy, roadmap, and delivery of Syarah’s ERP and CRM platforms, the systems that run sales, finance, inventory, operations, and customer engagement.</li> <li>Set clear team and individual goals through OKRs, aligning day-to-day engineering execution with broader company objectives and tracking measurable outcomes.</li> <li>Run performance management end to end, including regular 1:1s, structured feedback, performance reviews, growth plans, and recognition.</li> <li>Mentor and develop engineers at every level, deepening technical skills, ownership, and a culture of accountability and continuous improvement.</li> <li>Translate company goals into a clear engineering roadmap, and be accountable for the team delivering against it on time and to a high standard.</li> <li>Define and enforce engineering standards across code quality, architecture, testing, security, and documentation for ERP and CRM systems.</li> <li>Own the technical direction of ERPNext/Frappe customizations, modules, and integrations, and of PHP-based CRM and internal business applications.</li> <li>Lead the design and delivery of integrations connecting ERP, CRM, payments, and other operational and data systems across the business.</li> <li>Partner with finance, operations, sales, and product stakeholders to capture requirements and translate them into well-scoped, prioritized engineering work.</li> <li>Drive healthy delivery practices, including sprint planning, estimation, code review, CI/CD, and release management, to ship reliably and predictably.</li> <li>Own reliability, uptime, and incident response for business-critical ERP and CRM platforms, putting in place monitoring, alerting, and on-call practices.</li> <li>Manage technical debt, scalability, and platform evolution, balancing short-term delivery against long-term maintainability and cost.</li> <li>Report progress, risks, trade-offs, and resourcing needs clearly to senior leadership, and represent the ERP and CRM engineering function across the company.</li> </ul> <h4>What we’re looking for</h4> <ul> <li>Proven experience managing and growing software engineering teams, with a track record of setting goals and OKRs, running performance management, and delivering against company objectives.</li> <li>Strong hands-on background in backend engineering with Python and PHP, ideally including ERPNext/Frappe and modern PHP frameworks.</li> <li>Solid understanding of ERP and CRM systems, business process automation, and integrations across finance, sales, and operations.</li> <li>Experience with API design, databases, CI/CD, and cloud infrastructure, and a strong bar for code quality, security, and reliability.</li> <li>Excellent stakeholder management and communication skills, with the ability to translate business goals into engineering execution.</li> </ul> <h4>Preferred experience</h4> <ul> <li>Hands-on experience with other major ERP systems such as SAP, Odoo, or Oracle.</li> <li>Experience with sales lead generation and workflow automation within CRM platforms.</li> <li>Exposure to AI and agentic AI, with an interest in applying it across ERP, CRM, and internal operations, is a strong plus.</li> </ul> <h4>Tech stack</h4> <ul> <li>Languages & frameworks: Python (Frappe/ERPNext), PHP (Laravel), SQL</li> <li>ERP & CRM: ERPNext, CRM platforms, custom business applications</li> <li>Databases & caching: MongoDB / MySQL, Redis</li> <li>Integration: REST APIs, webhooks, message queues</li> <li>DevOps & deployment: Docker, Git, CI/CD</li> <li>Cloud & infrastructure: AWS, GCP</li> <li>Ways of working: Agile / Scrum, OKRs, code review, performance management</li> </ul> <h4>Requirements</h4> <ul> <li>8+ years of software engineering experience, including 3+ years in an engineering management role</li> <li>Strong hands-on experience with Python and PHP development</li> <li>Experience with ERPNext/Frappe or other ERP platforms (SAP, Odoo, Oracle, etc.)</li> <li>Solid understanding of CRM systems, business process automation, and enterprise integrations</li> <li>Proven experience leading engineering teams, setting OKRs, and managing performance and career development</li> <li>Experience with APIs, databases, cloud infrastructure, CI/CD, and DevOps practices</li> <li>Strong stakeholder management and communication skills</li> <li>Experience in e-commerce, fintech, or high-growth technology environments is a plus</li> </ul></p><p></p>

<p><h4>Job summary</h4> <p>Responsible for The St Regis Amman and W Amman hotels laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing department operations and budgets</strong></p> <ul> <li>Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li> <li>Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li> <li>Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li> <li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li> <li>Ensures consistent workflow to minimize peaks and valleys in production.</li> <li>Brings issues to the attention of the department manager and Human Resources as necessary.</li> <li>Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</li> <li>Supervises daily laundry shift operations and ensures compliance with all policies, standards and procedures.</li> <li>Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.</li> <li>Orders cleaning supplies and uniforms within budget.</li> <li>Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.</li> <li>Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.</li> <li>Works effectively with the Engineering department on laundry equipment maintenance needs.</li> <li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</li> <li>Operates all department equipment as necessary and reports malfunctions.</li> <li>Develops, maintains and uses effective back-up plans for breakdowns.</li> <li>Evaluates and implements new techniques, supplies and equipment.</li> </ul> <p><strong>Leading discipline teams</strong></p> <ul> <li>Ensuring and maintaining the productivity level of employees.</li> <li>Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encouraging and building mutual trust, respect, and cooperation among team members.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> </ul> <p><strong>Providing and ensuring exceptional customer service</strong></p> <ul> <li>Providing services that are above and beyond for customer satisfaction and retention.</li> <li>Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li> <li>Sets a positive example for guest relations.</li> <li>Empowers employees to provide excellent customer service.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Ensuring employee success and event success recognitions are taking place in all shifts.</li> <li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li> <li>Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.</li> <li>Supervises staffing levels to ensure that operational needs and financial objectives are met.</li> <li>Effectively schedules employees to business demands and tracks employee time and attendance.</li> <li>Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Manages employee progressive discipline procedures.</li> <li>Manages the employee performance appraisal process.</li> <li>Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li> <li>Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Job Overview/Summary: The Humanitarian Access &amp; Security Manager (HASM) is responsible for the safety and security of all IRC staff and operations in Jordan. The HASM will develop and implement humanitarian access and security management plans in compliance with IRC policies and in alignment with the humanitarian principles. The role sits within the Shared Services Unit (SSU) which provides essential support to all IRC entities based in Jordan. The HASM will identify changes and trends in the humanitarian access and security environment in Jordan and will ensure that adequate and up-to-date policies, security management plans and procedures are in place, and known to all staff.</span></p><p>Major Responsibilities:</p><p>Security Risk Management</p><ul><li>Ensure all current and prospective IRC sites/facilities in Jordan meet the IRC s safety and security standards.</li><li>Conduct security risk assessments covering all IRC locations and activities.</li><li>Develop, review and update security management plans on a regular basis.</li><li>Develop, review and update standard operating procedures and contingency plans.</li><li>Maintain a high level of preparedness in anticipation of contextual changes.</li><li>Evaluate, review and update the hibernation and evacuation plans for all IRC premises in Jordan, and ensure that the practical preparations are in place and known to all staff involved.</li><li>Ensure that accurate, up-to-date security advisories and information is available in English and Arabic to all staff based in Jordan.</li><li>Provide a security induction to new hires so they understand IRC s safety and security policies, and the key risks in the local context.</li><li>Remain available for staff to report security incidents; this may necessitate availability out-of-hours and over weekends depending on the severity and nature of the incident.</li><li>Manage safety and security incidents pertaining to all IRC staff and assets.</li><li>Coordinate the management of security incidents with various heads of IRC entities in Jordan.</li><li>Develop an internal network of security focal points to support the overall safety and security of IRC staff and operations.</li><li>Undertake continual assessments of safety and security equipment, and the protocols by which that equipment is used.</li><li>In coordination with the IT department, ensure all access control and CCTV systems are functional and data is only accessed as per standard operating procedures.</li><li>Regularly update and test the emergency communications tree.</li><li>Provide technical advice and support to IRC partners in Jordan on safety and security management.</li></ul><p>Travel and Event Risk Management</p><ul><li>Ensure all IRC business travelers receive timely advice prior to their arrival. Provide updated guidance on-arrival as needed.</li><li>Ensure IRC events in Jordan receive timely security guidance and support.</li><li>Ensure all accommodation/hotel options and event venues meet the IRC s security standards.</li><li>Develop positive relationships with security focal points at accommodation, hotel and event venues to ensure timely and supportive security responses to incidents involving IRC staff, travelers and visitors.</li><li>Act as a focal point for travelers and visitors to report safety or security issues.</li><li>Ensure all traveler data is tracked and accurate whether trips are by air or land.</li><li>Ensure transportation provided to IRC staff, travelers and visitors meets safety and security standards. Liasie with vendors as necessary to provide feedback.</li><li>Liaise with third-party providers and HR to provide support for travelers and visitors experiencing medical emergencies.</li></ul><p>Humanitarian Access Management</p><ul><li>Liaise with relevant local stakeholders and authorities to develop positive relationships, enhance IRC s acceptance and support the overall security of our people and operations.</li><li>Ensure humanitarian access approaches are responsive to local context and include overarching community engagement components.</li><li>Ensure that all IRC teams based in Jordan conduct principled and sustainable negotiations with relevant local actors in line with the humanitarian principles.</li><li>Provide technical input and advice in assessments to consider new IRC programs in new geographic areas, and regular assessment reviews for existing locations.</li><li>Provide guidance on visibility strategies that will support community acceptance.</li></ul><p>Monitoring, Reporting &amp; Analysis</p><ul><li>Constantly monitor available sources to collect, compile and report information including incidents and trends pertinent to humanitarian access and security.</li><li>Provide timely area-based access analysis based on programmatic demands</li><li>Report all safety and security incidents on the IRC s online reporting system in alignment with incident reporting policies.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree or a technical certification in a security related field with considerable field experience.</li><li>A minimum of 5 years of non-profit or NGO work experience within international humanitarian assistance programs.</li><li>Experience in providing clear and dynamic security briefings to diverse audiences.</li><li>Strong organizational and coordination skills.</li><li>Knowledge and proficiency in the use of communications technology, including, satellite communications, cell phone mediums, etc.</li><li>Full professional competency in Microsoft Office Suite, especially Word, Excel, PowerPoint.</li><li>Excellent relationship-building, interpersonal skills and the ability to effectively represent IRC at forums and with external stakeholders.</li><li>Strong negotiation and mediation skills essential, with a demonstrated ability to influence without authority.</li><li>Experience of working successfully with local stakeholders such as local and international NGOs, local authorities and government officials with sensitivity and diplomacy.</li><li>Experience in design and supporting training engagements with staff and partners to enhance skills.</li><li>Experienced and knowledgeable on Gender, Equity, Diversity and Inclusion</li><li>Fluent in written and spoken English and Arabic.</li><li>Ability to Travel: 30% travel, primarily within Jordan.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who Are We❓ We Are Foodics!<br> a leading restaurant management ecosystem and payment tech provider.<br> Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait.<br> We are currently serving customers and partners in over 35 different countries worldwide.<br> Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far!<br> making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.<br> Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> About the role We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams.<br> This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed.<br> The team has two clear areas of ownership.<br> First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities.<br> Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end.<br> You own the throughput, quality, and getting integration-heavy work delivered efficiently.<br> This role reports to the Engineering Director.<br> Your mission You own the delivery health of your squad end-to-end.<br> You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.<br> Key responsibilities Manage a team of full stack engineers, actively drive their growth, performance, and engagement.<br> Mobile engineers are a possibility as well.<br> Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.<br> Run tight agile processes and continuously improve them based on delivery metrics.<br> Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.<br>g. with POS systems etc.<br>). Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.<br> Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.<br> Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.<br> Uphold security and compliance obligations relevant to the team's work (e.<br>g. PCI DSS etc.<br>), embedding them into how the squad builds rather than treating them as an afterthought.<br> Draft and track team OKRs and engineering KPIs (e.<br>g. DORA); when the team is off track, show what is being done about it.<br> Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.<br> What success looks like (first 6-12 months) The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.<br> Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.<br> Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.<br> Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.<br> The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.<br> Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.<br> Your skills Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.<br> Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.<br> Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.<br> Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.<br> Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.<br> Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.<br> Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.<br> Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.<br> Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.<br> Nice-to-haves Experience in B2B SaaS with high-volume B2C traffic patterns.<br> Background in hospitality-tech, food and beverage, payments, or last-mile delivery.<br> Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).<br> Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.<br> Experience hiring and scaling engineering teams in the MENA region.<br> BSc or MSc degree (or equivalent experience).<br> What we offer Curated career progression planning with formal yearly reviews and informal check-ins along the way.<br> Encouragement to grow into a Feature Development Lead.<br> A competitive salary.<br> Ample time to learn new concepts - including paid development and business-related conferences.<br> Fully remote working, no commuting expenses.<br> Flexible work hours.<br> We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.<br> 25 days holiday (plus bank holidays), with an additional day per year of service.<br> Regular all-company socials and quarterly team socials.<br> A team that genuinely likes learning and shipping together.<br></span> </div>

<p><h4>Job summary</h4> <p>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.</p> <h4>Candidate profile</h4> <h4>Education and experience</h4> <ul> <li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li> </ul> <h4>Core work activities</h4> <h4>Supporting developing & executing sales strategies</h4> <ul> <li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li> <li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li> <li>Assists with the development and implementation of promotions, both internal and external.</li> </ul> <h4>Maximizing revenue</h4> <ul> <li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li> <li>Recommends booking goals for sales team members.</li> </ul> <h4>Managing sales activities</h4> <ul> <li>Monitors all day to day activities of direct reports.</li> <li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li> <li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li> <li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li> </ul> <h4>Analyzing & reporting on sales and financial data</h4> <ul> <li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li> <li>Assists Revenue Management with completing accurate six period projections.</li> <li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li> </ul> <h4>Ensuring exceptional customer service</h4> <ul> <li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Observes service behaviors of employees and provides feedback to individuals.</li> <li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li> <li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li> <li>Participates in and practices daily service basics of the brand.</li> <li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li> <li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li> <li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li> </ul> <h4>Building successful relationships</h4> <ul> <li>Develops and manages relationships with key stakeholders, both internal and external.</li> <li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li> <li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li> <li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li> </ul> <h4>Managing and conducting human resource activities</h4> <ul> <li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li> <li>Utilizes all available on the job training tools for employees.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p> <p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Developing &amp; Executing Sales Strategies<br>• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.<br>• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.<br>• Assists with the development and implementation of promotions, both internal and external.<br>Maximizing Revenue<br>• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).<br>• Recommends booking goals for sales team members.<br>Managing Sales Activities<br>• Monitors all day to day activities of direct reports.<br>• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Analyzing &amp; Reporting on Sales and Financial Data<br>• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.<br>• Assists Revenue Management with completing accurate six period projections.<br>• Reviews sales and catering guest satisfaction results to identify areas of improvement.<br>Ensuring Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.<br>• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.<br>• Participates in and practices daily service basics of the brand.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.<br>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Building Successful Relationships<br>• Develops and manages relationships with key stakeholders, both internal and external.<br>• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.<br>• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.<br>• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.<br>Managing and Conducting Human Resource Activities<br>• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<br>• Utilizes all available on the job training tools for employees.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a highly experienced and detail-oriented Accounts Payable (AP) Supervisor to join our finance team within a leading, large-scale healthcare organization in Amman, Jordan. Reporting directly to the Chief Accountant, you will oversee the daily operations of the accounts payable function, ensuring accurate, timely, and compliant processing of vendor invoices, medical supply payments, and expense disbursements. The ideal candidate will possess robust leadership skills, extensive experience in large-scale financial environments, and deep familiarity with top-tier ERP systems.</p><p>Key Responsibilities</p><p>1. Team Supervision &amp; Workflow Management</p><ul><li>Supervise, mentor, and evaluate the daily performance of the accounts payable team.</li><li>Manage the end-to-end AP workflow, from invoice receipt and matching to final payment execution.</li><li>Ensure strict compliance with internal financial controls, hospital policies, and local Jordanian tax regulations.</li></ul><p>2. Invoice Processing &amp; Vendor Management</p><ul><li>Oversee the verification, coding, and processing of high-volume medical, and general vendor invoices.</li><li>Maintain strong, professional relationships with local and international suppliers.</li><li>Resolve complex invoice discrepancies or payment disputes efficiently.</li></ul><p>3. Financial Reporting &amp; Reconciliations</p><ul><li>Perform and review monthly AP aging analysis, supplier reconciliations, and accruals.</li><li>Assist the Chief Accountant in month-end and year-end closing processes.</li><li>Prepare precise cash flow forecasts related to upcoming vendor disbursements and commitments.</li></ul><p>4. System &amp; Process Optimization</p><ul><li>Utilize ERP software (Oracle preferred) to streamline payment workflows and eliminate manual bottlenecks.</li><li>Drive continuous improvement initiatives within the AP department to maximize efficiency.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education &amp; Experience</strong></p><p>Education: Bachelor s Degree (BA) in Finance, Accounting, or a closely related field.</p><p>Experience: Minimum of 8+ years of progressive accounting experience, with a proven track record in a supervisory AP role.</p><p>Industry Background: Prior experience in a Large-Scale Organization is mandatory; experience within the Healthcare/Hospital sector is highly advantageous.</p><p><strong>Technical &amp; Language Skills</strong></p><p>Systems: Strong hands-on experience with ERP systems, with a strong preference for Oracle. High proficiency in MS Excel is required.</p><p>Languages: Fluent in both English and Arabic (written and spoken) is essential for coordinating with diverse internal teams and external suppliers.</p><p><strong>Soft Skills</strong></p><ul><li>Excellent leadership, team-building, and communication skills.</li><li>Strong analytical, problem-solving, and negotiation capabilities.</li><li>High level of accuracy, integrity, and attention to detail under tight deadlines.</li></ul><p></p></section>

<p><h4>As market and technology rapidly change and develop, finance functions must demonstrate real added value to their business.</h4> <p>As a finance transformation consultant, you’ll use your experience and knowledge in finance, industry and technology to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams.</p> <p>And as you deliver exceptional client service, you’ll have the opportunity to address some of the biggest issues facing client organizations today – supported by structured learning and development. With a network stretching across the world, the projects you work on will cross borders and sectors, providing unrivalled experience. The exceptional EY experience. It’s yours to build.</p> <h4>The opportunity</h4> <p>We are looking for a manager to join our team at the start of an exciting growth curve in the MENA region. We’re looking for people with enthusiasm to truly add value to clients, as well as ambition and potential to grow with us.</p> <h4>Your key responsibilities</h4> <p>As a member of the business consulting team, you’ll help the world’s leading organizations improve their performance in a rapidly changing environment with adequate enablement of finance transformation and technologies. You’ll be part of multidisciplinary teams, bringing diverse perspectives to every challenge. You will also take the lead in developing and growing our business and client network through business development activities and cycles, building relationships with our clients’ key stakeholders, and contributing to the overall revenue generation efforts of the consulting wide organization.</p> <h4>Skills and attributes for success</h4> <p>You should have consulting experience in finance transformation, within the financial services domain/industry:</p> <ul> <li>Passion in providing added value management consulting services for clients across various sectors in a high quality and realized value.</li> <li>Finance experience cross functionally as part of an extended ecosystem to enable new business models and value creation.</li> <li>Knowledge in process optimization across procure-to-pay (PTP), order-to-cash (OTC), and record-to-report (RTR).</li> <li>Experience in business process reengineering and designing operating models for finance functions.</li> <li>Experience in public financial management covering budget preparation and execution, revenue assurance and cost optimization areas.</li> <li>Proven experience in leading teams to deliver high quality deliverables for key engagements/clients within various sectors; government, energy, utilities sectors.</li> <li>Ability to drive recommendations and advisory on the application of AI, automation and digital enablement solutions with clients to optimize finance operations, enhance decision making and deliver sustainable cost and efficiency improvements.</li> <li>Good understanding in digital finance and ERP implementation methodologies through proven experience of SAP or Oracle implementation projects, including BRDs, processes as per the ERP standard process, understanding key modules and standard functionalities.</li> <li>Solid experience in preparing and designing dashboards using tools like Power BI or Tableau to visualize key metrics and support clients in generating and designing financial reports and dashboards.</li> <li>Ability to develop/upskill team members to transform finance talent into a sustainable workforce.</li> <li>Reduce finance function costs through new technologies, disruptive technologies and automation.</li> <li>Willingness to travel across MENA on regular basis for client services.</li> </ul> <h4>To qualify for the role, you must have</h4> <ul> <li>6-8 years of relevant working experience in finance/consulting.</li> <li>MENA based experience (preferred).</li> <li>Strong people management and leadership skills.</li> <li>Effective communication and presentation skills.</li> <li>Ability to generate business deals and make business proposals.</li> <li>Develop and maintain relationship at C-suite level.</li> </ul> <h4>Ideally, you’ll also have</h4> <ul> <li>A master’s degree and/or CIMA, ACA, ACCA, CPA, CA professional qualifications.</li> <li>Willingness to travel extensively across the region.</li> </ul> <h4>What we look for</h4> <p>Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.</p> <h4>What we offer</h4> <p>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:</p> <ul> <li>Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.</li> <li>Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li> <li>Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.</li> <li>Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li> </ul> <p>If you can demonstrate that you meet the criteria above, please apply as soon as possible.</p> <p>The exceptional EY experience. It’s yours to build.</p> <p>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.</p> <p>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</p> <p>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</p></p><p></p>

<p><h4>As market and technology rapidly change and develop, finance functions must demonstrate real added value to their business.</h4> <p>As a finance transformation consultant, you’ll use your experience and knowledge in finance, industry and technology to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams.</p> <p>And as you deliver exceptional client service, you’ll have the opportunity to address some of the biggest issues facing client organizations today – supported by structured learning and development. With a network stretching across the world, the projects you work on will cross borders and sectors, providing unrivalled experience. The exceptional EY experience. It’s yours to build.</p> <h4>The opportunity</h4> <p>We are looking for a manager to join our team at the start of an exciting growth curve in the MENA region. We’re looking for people with enthusiasm to truly add value to clients, as well as ambition and potential to grow with us.</p> <h4>Your key responsibilities</h4> <p>As a member of the business consulting team, you’ll help the world’s leading organizations improve their performance in a rapidly changing environment with adequate enablement of finance transformation and technologies. You’ll be part of multidisciplinary teams, bringing diverse perspectives to every challenge. You will also take the lead in developing and growing our business and client network through business development activities and cycles, building relationships with our clients’ key stakeholders, and contributing to the overall revenue generation efforts of the consulting wide organization.</p> <h4>Skills and attributes for success</h4> <p>You should have consulting experience in finance transformation, within the financial services domain/industry:</p> <ul> <li>Passion in providing added value management consulting services for clients across various sectors in a high quality and realized value.</li> <li>Finance experience cross functionally as part of an extended ecosystem to enable new business models and value creation.</li> <li>Knowledge in process optimization across procure-to-pay (PTP), order-to-cash (OTC), and record-to-report (RTR).</li> <li>Experience in business process reengineering and designing operating models for finance functions.</li> <li>Experience in public financial management covering budget preparation and execution, revenue assurance and cost optimization areas.</li> <li>Proven experience in leading teams to deliver high quality deliverables for key engagements/clients within various sectors; government, energy, utilities sectors.</li> <li>Ability to drive recommendations and advisory on the application of AI, automation and digital enablement solutions with clients to optimize finance operations, enhance decision making and deliver sustainable cost and efficiency improvements.</li> <li>Good understanding in digital finance and ERP implementation methodologies through proven experience of SAP or Oracle implementation projects, including BRDs, processes as per the ERP standard process, understanding key modules and standard functionalities.</li> <li>Solid experience in preparing and designing dashboards using tools like Power BI or Tableau to visualize key metrics and support clients in generating and designing financial reports and dashboards.</li> <li>Ability to develop/upskill team members to transform finance talent into a sustainable workforce.</li> <li>Reduce finance function costs through new technologies, disruptive technologies and automation.</li> <li>Willingness to travel across MENA on regular basis for client services.</li> </ul> <h4>To qualify for the role, you must have</h4> <ul> <li>6-8 years of relevant working experience in finance/consulting.</li> <li>MENA based experience (preferred).</li> <li>Strong people management and leadership skills.</li> <li>Effective communication and presentation skills.</li> <li>Ability to generate business deals and make business proposals.</li> <li>Develop and maintain relationship at C-suite level.</li> </ul> <h4>Ideally, you’ll also have</h4> <ul> <li>A master’s degree and/or CIMA, ACA, ACCA, CPA, CA professional qualifications.</li> <li>Willingness to travel extensively across the region.</li> </ul> <h4>What we look for</h4> <p>Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.</p> <h4>What we offer</h4> <p>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:</p> <ul> <li>Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.</li> <li>Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li> <li>Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.</li> <li>Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li> </ul> <p>If you can demonstrate that you meet the criteria above, please apply as soon as possible.</p> <p>The exceptional EY experience. It’s yours to build.</p> <p>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.</p> <p>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</p> <p>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</p></p><p></p>

<p><h4>Job summary</h4> <p>Responsible for The St Regis Amman and W Amman hotels laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing department operations and budgets</strong></p> <ul> <li>Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li> <li>Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li> <li>Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li> <li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li> <li>Ensures consistent workflow to minimize peaks and valleys in production.</li> <li>Brings issues to the attention of the department manager and Human Resources as necessary.</li> <li>Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</li> <li>Supervises daily laundry shift operations and ensures compliance with all policies, standards and procedures.</li> <li>Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.</li> <li>Orders cleaning supplies and uniforms within budget.</li> <li>Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.</li> <li>Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.</li> <li>Works effectively with the Engineering department on laundry equipment maintenance needs.</li> <li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</li> <li>Operates all department equipment as necessary and reports malfunctions.</li> <li>Develops, maintains and uses effective back-up plans for breakdowns.</li> <li>Evaluates and implements new techniques, supplies and equipment.</li> </ul> <p><strong>Leading discipline teams</strong></p> <ul> <li>Ensuring and maintaining the productivity level of employees.</li> <li>Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li> <li>Encouraging and building mutual trust, respect, and cooperation among team members.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> </ul> <p><strong>Providing and ensuring exceptional customer service</strong></p> <ul> <li>Providing services that are above and beyond for customer satisfaction and retention.</li> <li>Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li> <li>Sets a positive example for guest relations.</li> <li>Empowers employees to provide excellent customer service.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Ensuring employee success and event success recognitions are taking place in all shifts.</li> <li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li> <li>Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.</li> <li>Supervises staffing levels to ensure that operational needs and financial objectives are met.</li> <li>Effectively schedules employees to business demands and tracks employee time and attendance.</li> <li>Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Manages employee progressive discipline procedures.</li> <li>Manages the employee performance appraisal process.</li> <li>Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li> <li>Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>What we are looking for</strong></span></span></p><br><p><span><span>Are you a strategic Monitoring, Evaluation, Accountability and Learning (MEAL) leader who thrives on turning data into better decisions? Do you believe that local partnerships, evidence, and community voices should drive humanitarian action? We're looking for someone who combines technical excellence with strategic thinking and a passion for partnership. You will need to have sound knowledge and experience with systems within a well established international organisation preferably from humanitarian/ development sectors.&nbsp;</span></span></p><br><p><span><span><strong>What you will do</strong></span></span></p><br><p><span><span>As the MEAL Manager, you will provide strategic leadership for Monitoring, Evaluation, Accountability and Learning across the Human Mobility Hub and its partner-led programmes. Working within a dynamic multi-country matrix structure, you will lead the development of MEAL systems, strengthen partner capacity, champion accountability to affected communities, and ensure evidence and learning drive programme quality and strategic decision-making. You'll collaborate closely with programme teams, partners, senior leadership, and NRC's Global MEAL Unit to embed a culture of learning, innovation, and continuous improvement.</span></span></p><br><p><span><span><strong>In this position you will:</strong></span></span></p><br><ul><li><p><span><span>Lead the design, implementation and continuous improvement of MEAL strategies, systems, standards and SOPs across the Human Mobility Hub.</span></span></p><br></li><li><p><span><span>Strengthen the quality of partner-led programmes through technical guidance, quality assurance, and capacity development.</span></span></p><br></li><li><p><span><span>Develop learning agendas, evaluations, and evidence generation that influence programme adaptation and organisational strategy.</span></span></p><br></li><li><p><span><span>Champion accountability by strengthening community feedback mechanisms and ensuring communities' voices shape programme decisions.</span></span></p><br></li><li><p><span><span>Support proposal development, logframes, theories of change, indicators, and MEAL budgets for donor-funded programmes.</span></span></p><br></li><li><p><span><span>Build and facilitate a vibrant MEAL Community of Practice that promotes peer learning and harmonised approaches across partners.</span></span></p><br></li><li><p><span><span>Promote ethical data management, safeguarding, data protection, and Safe &amp; Inclusive Programming throughout all MEAL processes.</span></span></p><br></li><li><p><span><span>Lead the rollout of digital MEAL systems and information management platforms that improve programme quality and reporting.</span></span></p><br></li><li><p><span><span>Mentor and coach MEAL staff and partners while fostering a culture of collaboration, innovation, and continuous learning.</span></span></p><br></li></ul><p><span><span><strong>What you will bring</strong></span></span></p><br><ul><li><p><span><span>At least 6 years of progressive MEAL experience, including 3 years in a management role within an international NGO.</span></span></p><br></li><li><p><span><span>Experience supporting humanitarian or displacement programmes in complex or post-conflict environments.</span></span></p><br></li><li><p><span><span>Strong expertise in monitoring, evaluation, research, accountability, learning, and information management.</span></span></p><br></li><li><p><span><span>Demonstrated experience working with local partners and strengthening partner-led MEAL systems.</span></span></p><br></li><li><p><span><span>Excellent analytical skills and the ability to transform complex data into actionable insights.</span></span></p><br></li><li><p><span><span>Experience with digital data collection platforms, programme evaluations, and evidence generation.</span></span></p><br></li><li><p><span><span>Strong facilitation, coaching, and stakeholder engagement skills.</span></span></p><br></li><li><p><span><span>Fluency in English and Arabic (French is an advantage).</span></span></p><br></li></ul><p><span><span>Please download&nbsp;</span></span><span><span>the detailed job description</span></span><span><span> to learn more about the position.</span></span></p><br><p><span><span><strong>What we offer</strong></span></span></p><br><ul><li><p><span><span>Duty station: Amman, Jordan; Damascus, Syria; Beirut, Lebanon; Tunis, Tunisia</span></span></p><br></li><li><p><span><span>Fixed term contract: 6 months (possibility of renewal based on availability of funding)</span></span></p><br></li><li><p><span><span>Travel: 30% to areas of operation.</span></span></p><br></li><li><p><span><span>Salary/benefits: Grade 9 on NRC's grading structure. &nbsp;</span></span></p><br></li><li><p><span><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></span></p><br></li><li><p><span><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></span></p><br></li></ul><p><span><span>Find out more about the benefits of working for NRC</span></span></p><br><p><span><span>Important information about the application process</span></span></p><br><ul><li><p><span><span>We invite applications from qualified candidates matching the profile.&nbsp;Applicants must be legally eligible to work in Amman Jordan, We are unable to provide work permits or visa sponsorships for this position.</span></span></p><br></li><li><p><span><span>Please ensure you attach copies of your academic and professional certificates.&nbsp;</span></span></p><br></li><li><p><span><span>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></span></p><br></li><li><p><span><span>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></span></p><br></li><li><p><span><span>Submit your application and CV in English, taking care to attach your latest CV.</span></span></p><br></li><li><p><span><span>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></p><br></li><li><p><span><span>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></span></p><br></li></ul><p><span><span><strong>Why NRC?</strong></span></span></p><br><p><span><span>At NRC, you'll join one of the world's leading humanitarian organisations, recognised for its commitment to principled action, innovation, and localisation.</span></span></p><br><p><span><span>This role offers the opportunity to:</span></span></p><br><ul><li><p><span><span>Influence the future of humanitarian programming across North Africa.</span></span></p><br></li><li><p><span><span>Work alongside diverse local partners to strengthen locally led responses.</span></span></p><br></li><li><p><span><span>Lead strategic learning that shapes organisational decision-making beyond the pilot phase.</span></span></p><br></li><li><p><span><span>Collaborate with global technical experts and contribute to advancing NRC's MEAL practices worldwide.</span></span></p><br></li><li><p><span><span>Make a tangible difference in the lives of people affected by displacement and migration.</span></span></p><br></li></ul><p><span><span>If you're ready to lead with evidence, inspire learning, and help shape the future of humanitarian action, apply today. Apply now and be part of building smarter, more accountable, and locally led humanitarian responses.</span></span></p><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></span></p><br><p><span><span>Watch this short video</span></span><span><span>&nbsp;to see NRC in action.</span></span></p><br><p><span><span>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></span></p><br><ul><li><p><span><span>do demanding and professional work, often in challenging contexts</span></span></p><br></li><li><p><span><span>join a work culture that empowers every employee to share ideas and take responsibility</span></span></p><br></li><li><p><span><span>be part of a welcoming and supportive community committed to human dignity</span></span></p><br></li></ul><p><span><span>Learn more about NRC</span></span></p><br><p><span><span>Learn more about the Human Mobility Hub &nbsp;</span></span></p><br><br> </div>

<p><h4>Benefits:</h4> <p><strong>401(k)</strong><br> Health insurance<br> Paid time off<br> 401(k) matching<br> Dental insurance</p> <p>This company is an equal opportunity employer. Full-time employees qualify for additional benefits like medical and dental insurance, paid time off (i.e. vacation), and retirement savings options.</p> <h4>Essential duties and responsibilities</h4> <p><strong>Strategic execution:</strong> Communicate and execute MTI strategic goals and objectives.</p> <p><strong>Technical & operational leadership:</strong> Provide technical and operational leadership across engineering, production, quality, and business development. Act as the primary technical authority for the company's thermal spray applications and component dimensional restoration, ensuring all work is technically sound, properly planned, and executed efficiently in accordance with company standards and customer requirements.</p> <p><strong>Project & group coordination:</strong> Coordinate and direct projects, plan technical activities, and ensure successful execution of work and programs. Engage with other IBC Group technical and support staff as needed.</p> <p><strong>Commercial & RFQ evaluation:</strong> Review incoming work including RFQs, contract requirements, and customer requests to ensure proper technical fit, scope, accurate industrial job costing/pricing for variable repair geometries, and scheduling before acceptance. Manage customer portals and interact directly with customers as needed.</p> <p><strong>Relationship management:</strong> Interact and build ongoing relationships with MTI, IBC Group customers, sponsors, and community partners.</p> <p><strong>Production alignment:</strong> Participate in production and planning meetings to communicate priorities, schedules, and expectations, ensuring alignment between technical requirements and daily operations.</p> <p><strong>Financial accountability:</strong> Monitor financial performance including P&L, job profitability, backlog, and pipeline to ensure the business operates in a highly profitable, sustainable, and commercially independent manner.</p> <p><strong>Budgeting & planning:</strong> Assist in preparing budgets, forecasts, bids, contracts, and proposals, and make recommendations regarding staffing, equipment, and operational needs based on business conditions.</p> <p><strong>CapEx ownership:</strong> Recommend and support procurement of capital equipment and technical resources, subject to company approval authority, budget limits, and applicable purchasing policies.</p> <p><strong>Technical & methodological oversight:</strong> Review technical work, reports, and methodologies to ensure accuracy, compliance, and sound engineering practices. Provide technical guidance on production, engineering, and R&D activities as required.</p> <p><strong>Knowledge codification & SOPs:</strong> Lead the extraction and transition of historical technical knowledge into codified manufacturing routes, job routers, and robust Standard Operating Procedures (SOPs) to ensure repeatable shop-floor quality.</p> <p><strong>Subsurface & finishing operations:</strong> Oversee associated mechanical manufacturing and finishing operations critical to component repair, including pre-machining inspection, chemical stripping, masking, grit blasting, and precision post-coat grinding/machining to tight dimensional blueprint tolerances.</p> <p><strong>Team development:</strong> Assist in hiring, training, mentoring, timecard oversight, performance reviews, and corrective actions of team members, helping to ensure personnel follow procedures, policies, and performance expectations.</p> <p><strong>Executive reporting:</strong> Meet regularly with executive management to review performance, current contracts, risks, and future opportunities.</p> <p><strong>Administration & recordkeeping:</strong> Perform administrative duties as required, including approving expenditures, reviewing reports, monitoring project activity, and ensuring proper documentation and recordkeeping.</p> <p><strong>Quality & compliance audits:</strong> Follow and enforce all applicable ISO9001, AS9100, internal quality policies, OSHA safety regulations, and company safety policies. Ensure the facility and production team operate in constant compliance and are prepared for customer-specific or industry-specific technical audits.</p> <p><strong>Leadership support:</strong> Complete additional tasks or projects as assigned by company leadership.</p> <h4>Job requirements</h4> <p><strong>Citizenship status:</strong> Must be legally authorized to work in the United States without employer sponsorship. Due to potential access to export-controlled technical data, candidate must qualify as a U.S. person as defined under applicable export control laws, including ITAR/EAR, or otherwise be authorized to access such data under applicable law.</p> <p><strong>Education:</strong> Must have a bachelor's degree in materials science, metallurgy, mechanical engineering, mechanical engineering technology, or industrial engineering.</p> <p><strong>Operations experience:</strong> Must have 5-10 years of relevant operations management experience, preferably overseeing an autonomous business unit or standalone profit center. Experience with thermal spray and manual machining in a production environment is preferred.</p> <p><strong>Project management:</strong> Must have a minimum of 5-10 years of direct project management experience.</p> <p><strong>Leadership & communication:</strong> Must have demonstrated leadership experience and excellent communication skills.</p> <p><strong>Analytical capabilities:</strong> Must be detail-oriented to understand complex systems, as well as capable of utilizing advanced mathematics for process and coating parameter development.</p> <p><strong>CAD competency:</strong> SolidWorks or equivalent 3-D modeling software experience is required.</p> <p><strong>Software proficiency:</strong> Must have a strong knowledge of the Microsoft Suite of products (Office, Access, Word, Excel, Outlook, etc.).</p> <p><strong>Reporting:</strong> Must have the proven ability to write professional-level, highly technical reports.</p> <p><strong>Advanced work:</strong> Previous experience in industrial R&D and/or government contract work is preferred.</p> <p><strong>Thermal spray expertise:</strong> Minimum 5-10 years of hands-on or supervisory experience specifically within thermal spray coating technologies (including HVOF, plasma spray, flame spray, and arc spray) and industrial component salvage/repair operations is highly desirable.</p> <p><strong>Machining & metrology knowledge:</strong> Demonstrated familiarity with precision conventional/CNC machining, industrial metrology instruments, and cylindrical/surface grinding techniques required to finish hard thermal spray surfaces.</p> <p><strong>Regulated data handling:</strong> Familiarity with ITAR/EAR compliance protocols and the secure management of controlled technical data packages.</p> <p><strong>Pre-employment screening:</strong> All employment at IBC is conditional upon successful results from background and drug testing.</p></p><p></p>

<p><h4>Benefits:</h4> <p><strong>401(k)</strong><br> Health insurance<br> Paid time off<br> 401(k) matching<br> Dental insurance</p> <p>This company is an equal opportunity employer. Full-time employees qualify for additional benefits like medical and dental insurance, paid time off (i.e. vacation), and retirement savings options.</p> <h4>Essential duties and responsibilities</h4> <p><strong>Strategic execution:</strong> Communicate and execute MTI strategic goals and objectives.</p> <p><strong>Technical & operational leadership:</strong> Provide technical and operational leadership across engineering, production, quality, and business development. Act as the primary technical authority for the company's thermal spray applications and component dimensional restoration, ensuring all work is technically sound, properly planned, and executed efficiently in accordance with company standards and customer requirements.</p> <p><strong>Project & group coordination:</strong> Coordinate and direct projects, plan technical activities, and ensure successful execution of work and programs. Engage with other IBC Group technical and support staff as needed.</p> <p><strong>Commercial & RFQ evaluation:</strong> Review incoming work including RFQs, contract requirements, and customer requests to ensure proper technical fit, scope, accurate industrial job costing/pricing for variable repair geometries, and scheduling before acceptance. Manage customer portals and interact directly with customers as needed.</p> <p><strong>Relationship management:</strong> Interact and build ongoing relationships with MTI, IBC Group customers, sponsors, and community partners.</p> <p><strong>Production alignment:</strong> Participate in production and planning meetings to communicate priorities, schedules, and expectations, ensuring alignment between technical requirements and daily operations.</p> <p><strong>Financial accountability:</strong> Monitor financial performance including P&L, job profitability, backlog, and pipeline to ensure the business operates in a highly profitable, sustainable, and commercially independent manner.</p> <p><strong>Budgeting & planning:</strong> Assist in preparing budgets, forecasts, bids, contracts, and proposals, and make recommendations regarding staffing, equipment, and operational needs based on business conditions.</p> <p><strong>CapEx ownership:</strong> Recommend and support procurement of capital equipment and technical resources, subject to company approval authority, budget limits, and applicable purchasing policies.</p> <p><strong>Technical & methodological oversight:</strong> Review technical work, reports, and methodologies to ensure accuracy, compliance, and sound engineering practices. Provide technical guidance on production, engineering, and R&D activities as required.</p> <p><strong>Knowledge codification & SOPs:</strong> Lead the extraction and transition of historical technical knowledge into codified manufacturing routes, job routers, and robust Standard Operating Procedures (SOPs) to ensure repeatable shop-floor quality.</p> <p><strong>Subsurface & finishing operations:</strong> Oversee associated mechanical manufacturing and finishing operations critical to component repair, including pre-machining inspection, chemical stripping, masking, grit blasting, and precision post-coat grinding/machining to tight dimensional blueprint tolerances.</p> <p><strong>Team development:</strong> Assist in hiring, training, mentoring, timecard oversight, performance reviews, and corrective actions of team members, helping to ensure personnel follow procedures, policies, and performance expectations.</p> <p><strong>Executive reporting:</strong> Meet regularly with executive management to review performance, current contracts, risks, and future opportunities.</p> <p><strong>Administration & recordkeeping:</strong> Perform administrative duties as required, including approving expenditures, reviewing reports, monitoring project activity, and ensuring proper documentation and recordkeeping.</p> <p><strong>Quality & compliance audits:</strong> Follow and enforce all applicable ISO9001, AS9100, internal quality policies, OSHA safety regulations, and company safety policies. Ensure the facility and production team operate in constant compliance and are prepared for customer-specific or industry-specific technical audits.</p> <p><strong>Leadership support:</strong> Complete additional tasks or projects as assigned by company leadership.</p> <h4>Job requirements</h4> <p><strong>Citizenship status:</strong> Must be legally authorized to work in the United States without employer sponsorship. Due to potential access to export-controlled technical data, candidate must qualify as a U.S. person as defined under applicable export control laws, including ITAR/EAR, or otherwise be authorized to access such data under applicable law.</p> <p><strong>Education:</strong> Must have a bachelor's degree in materials science, metallurgy, mechanical engineering, mechanical engineering technology, or industrial engineering.</p> <p><strong>Operations experience:</strong> Must have 5-10 years of relevant operations management experience, preferably overseeing an autonomous business unit or standalone profit center. Experience with thermal spray and manual machining in a production environment is preferred.</p> <p><strong>Project management:</strong> Must have a minimum of 5-10 years of direct project management experience.</p> <p><strong>Leadership & communication:</strong> Must have demonstrated leadership experience and excellent communication skills.</p> <p><strong>Analytical capabilities:</strong> Must be detail-oriented to understand complex systems, as well as capable of utilizing advanced mathematics for process and coating parameter development.</p> <p><strong>CAD competency:</strong> SolidWorks or equivalent 3-D modeling software experience is required.</p> <p><strong>Software proficiency:</strong> Must have a strong knowledge of the Microsoft Suite of products (Office, Access, Word, Excel, Outlook, etc.).</p> <p><strong>Reporting:</strong> Must have the proven ability to write professional-level, highly technical reports.</p> <p><strong>Advanced work:</strong> Previous experience in industrial R&D and/or government contract work is preferred.</p> <p><strong>Thermal spray expertise:</strong> Minimum 5-10 years of hands-on or supervisory experience specifically within thermal spray coating technologies (including HVOF, plasma spray, flame spray, and arc spray) and industrial component salvage/repair operations is highly desirable.</p> <p><strong>Machining & metrology knowledge:</strong> Demonstrated familiarity with precision conventional/CNC machining, industrial metrology instruments, and cylindrical/surface grinding techniques required to finish hard thermal spray surfaces.</p> <p><strong>Regulated data handling:</strong> Familiarity with ITAR/EAR compliance protocols and the secure management of controlled technical data packages.</p> <p><strong>Pre-employment screening:</strong> All employment at IBC is conditional upon successful results from background and drug testing.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Founded in 2016, Alef Education (ALEFEDT on the Abu Dhabi Securities Exchange) is an award-winning AI powered learning solutions provider redefining K to 12 education. Headquartered in Abu Dhabi, the company serves approximately 2.0 million students and 84,000 educators across 19,000 schools in the UAE, Indonesia, and Morocco. Its flagship Alef Platform delivers personalized learning experiences that enhance student engagement and outcomes, while its supplemental solutions Alef Pathways, Abjadiyat, and Arabits extend learning across subjects and languages. Through its innovative use of artificial intelligence, data insights, and culturally relevant content, Alef Education is transforming teaching and learning to advance equity, access, and excellence for every student. About The Role The Digital Marketing Manager is responsible for leading all digital marketing strategies for Alef Education products and services. The role will be responsible for working directly with product teams to design, implement, and manage the overall product marketing strategy, monitoring results to drive sales leads and enable achievement of revenue goals. Key Responsibilities: Digital Marketing Strategy - Lead development and implementation of digital marketing strategies to enable target market reach and sales objectives Work closely with product leadership to develop digital marketing strategies that accelerate engagement and drive sales leads Develop and implement detailed digital marketing strategic plans according to strategic objectives outlined to deliver product marketing and sales lead goals Responsible to manage calendar of digital marketing activities and events to maintain continuous awareness of the brand, products and accelerate opportunities for sales Drive demand for Alef Education products, positioning the organization on various social media platforms as a key strategic partner to meet client education objectives Use market research to support development of detailed digital marketing strategies and campaigns that align with and complement brand and product guidelines Develop and maintain relationships with existing and prospective digital media marketing partners, identifying trends and engaging platforms that maximize marketing results Monitor performance of digital marketing activities, adjusting and streamlining lead generation processes and effectively capitalize on opportunities to drive sales Support renewal and negotiation of vendor contracts with a mind for long term value and sustainable marketing performance Product Market Campaign Development - Lead the strategic development of product marketing campaigns to enable target market reach and lead generation objectives Develop and implement product marketing strategies designed to achieve lead generation and sales objectives for Alef Education products and services Design and implement detailed product marketing plans and concepts to maximize efficiency and performance of targeted goals within budget parameters Evaluate market conditions, leading market research and analysis to support development of detailed product marketing strategies and campaigns Collaborate with marketing and design teams to produce and delivery creative content that maximizes marketing results, aligned with brand and division strategies Monitor performance of product marketing effectiveness, adjusting and streamlining promotion and lead generation processes to enabling effective sales generation Digital Marketing Design &amp; Implementation - Using a large variety of digital marketing tools, design, implement and monitor efficiency and performance of product marketing results Design and implement detailed digital media marketing strategies including but not limited to SEM, email, websites, and social media platforms to maximize efficiency and performance of targeted goals within budget parameters Collaborate with marketing and design teams to produce and deliver creative content that maximizes marketing results, aligned with brand and product strategies Develop and monitor Key Performance Indicators and dashboards that enable effective analysis, reporting and decision making with a notable ability to quickly identify and respond to patterns of marketing success or failure Work closely with Head of Business Development and Product teams to manage key performance indicators of active marketing campaigns and rapidly make adjustment when needed to maximize spend results Market Research - Lead analysis and development of marketing research to enable decision making on product marketing strategies based on trends and target market needs Utilize analysis to evaluate end-to-end customer experience and perception across multiple channels and customer touch points to influence marketing content Facilitates ongoing product team communication to ensure all key stakeholders are well informed and aligned on trends, data, and marketing achievements/obstacles Research and forecast future sales and performance trends Research competitors and capitalize on market activities to improve digital marketability of Alef Education products and services Track and periodically report industry and market trends in digital and product marketing to enable aligned and effective practices that deliver results across the organization Community Leadership - Responsible for managing communication and relationships across the organization in order to effectively lead and enable high performing teams to achieve their goals Build effective relationships with team members, inviting and facilitating problem solving and idea generation to help empower individual capabilities Train, coach and develop team members, ensuring clear expectations are communicated and regularly discussed in an open, collaborative team culture Evaluate and periodically review competencies throughout team, identifying areas for new training or further skill development to enable ongoing results Generate and share data driven reports about team performance, mission-related objectives and timelines Communicate expectations and routinely reviews and discusses feedback Establish schedules, processes, deadlines, and targeted results to enable ongoing improvement and ability to achieve improving results Conduct regular team meetings and one to one conversations to ensure all members are updated on relevant news, information, and best practices Provide the right tools and resources, ensuring teams are equipped to work productively and achieve key results</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree in Marketing or a related discipline Experience working with marketing projects and promoting business initiatives Background in design and copywriting is a plus Familiar with product marketing tactics (e.g. integrated marketing campaigns) Working knowledge of marketing tools (Google Marketing Cloud, Salesforce Pardot, Socialbakers.. etc). Ability to communicate the vision and value of new products to the sales team and develop sales tools that facilitate the selling process Experience in planning and participating in the launch of new features and products and briefing the press and PR teams about new products and conducting demonstrations. The ability to speak and write to a high standard is crucial. Gaining insight into customer needs and experiences. Ability to drive toward results, overcoming obstacles, bottlenecks and other risks as required Ability to quickly establish credibility, influence and trust with other team members in order to better drive results Ability to articulate priorities and revise plans to meet tight deadlines Familiarity with various project management practices and tools with the ability to implement and customize to the needs of the team and/or project Fluency in English and Arabic.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p><strong>Operations Management</strong></p><br><ul><li><p>Supervise and coordinate the daily operations of the Lounge, ensuring smooth service flow in alignment with Fairmont’s service standards.</p><br></li><li><p>Ensure the lounge’s ambiance, cleanliness, and presentation reflect the brand’s refined image.</p><br></li><li><p>Monitor product quality and consistency across all food and beverage offerings.</p><br></li><li><p>Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.</p><br></li><li><p>Ensure all opening, closing, and cash handling procedures are properly followed.</p><br></li></ul><p><strong>Guest Experience</strong></p><br><ul><li><p>Create a personalized and memorable experience for each guest, anticipating their needs and preferences.</p><br></li><li><p>Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.</p><br></li><li><p>Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.</p><br></li><li><p>Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.</p><br></li></ul><p><strong>Team Leadership</strong></p><br><ul><li><p>Recruit, train, and mentor a high-performing Lounge team committed to excellence in service.</p><br></li><li><p>Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.</p><br></li><li><p>Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.</p><br></li><li><p>Conduct regular performance reviews and support staff development through coaching and training initiatives.</p><br></li></ul><p><strong>Financial &amp; Administrative</strong></p><br><ul><li><p>Manage the Lounge’s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.</p><br></li><li><p>Prepare monthly reports and forecasts for management review.</p><br></li><li><p>Implement effective upselling and suggestive selling strategies to increase average checks.</p><br></li><li><p>Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.</p><br></li></ul><p><strong>Compliance &amp; Standards</strong></p><br><ul><li><p>Ensure full compliance with local health, hygiene, and safety regulations, as well as Accor and Fairmont brand standards.</p><br></li><li><p>Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.</p><br></li><li><p>Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.</p><br></li><li><p>Support Accor’s Planet 21 sustainability program through responsible resource management and eco-friendly practices.</p><br></li></ul><br>Qualifications<br><br><ul><li><p>Diploma or degree in Hospitality Management or a related field.</p><br></li><li><p>Minimum 3–5 years of experience in a supervisory or managerial role within a luxury hotel or Top&nbsp;luxury lounge/bar.</p><br></li><li><p>Strong knowledge of beverage service, mixology, and premium product offerings.</p><br></li><li><p>Excellent communication and interpersonal skills.</p><br></li><li><p>Proficiency in POS systems and Microsoft Office applications.</p><br></li><li><p>Fluent in English; additional languages are an advantage.</p><br></li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p ><u><span ><span ><span >What we are looking for</span></span></span></u></p> <p ><span ><span >Are you a strategic Monitoring, Evaluation, Accountability and Learning (MEAL) leader who thrives on turning data into better decisions? Do you believe that local partnerships, evidence, and community voices should drive humanitarian action? We're looking for someone who combines technical excellence with strategic thinking and a passion for partnership. You will need to have sound knowledge and experience with systems within a well established international organisation preferably from humanitarian/ development sectors.&nbsp;</span></span></p> <p ><u><span ><span ><span >What you will do</span></span></span></u></p> <p ><span ><span >As the MEAL Manager, you will provide strategic leadership for Monitoring, Evaluation, Accountability and Learning across the Human Mobility Hub and its partner-led programmes. Working within a dynamic multi-country matrix structure, you will lead the development of MEAL systems, strengthen partner capacity, champion accountability to affected communities, and ensure evidence and learning drive programme quality and strategic decision-making. You'll collaborate closely with programme teams, partners, senior leadership, and NRC's Global MEAL Unit to embed a culture of learning, innovation, and continuous improvement.</span></span></p> <p ><u><span ><span ><span >In this position you will:</span></span></span></u></p> <ul > <li class="ortl-align-justify" > <p ><span ><span >Lead the design, implementation and continuous improvement of MEAL strategies, systems, standards and SOPs across the Human Mobility Hub.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Strengthen the quality of partner-led programmes through technical guidance, quality assurance, and capacity development.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Develop learning agendas, evaluations, and evidence generation that influence programme adaptation and organisational strategy.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Champion accountability by strengthening community feedback mechanisms and ensuring communities' voices shape programme decisions.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Support proposal development, logframes, theories of change, indicators, and MEAL budgets for donor-funded programmes.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Build and facilitate a vibrant MEAL Community of Practice that promotes peer learning and harmonised approaches across partners.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Promote ethical data management, safeguarding, data protection, and Safe &amp; Inclusive Programming throughout all MEAL processes.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Lead the rollout of digital MEAL systems and information management platforms that improve programme quality and reporting.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Mentor and coach MEAL staff and partners while fostering a culture of collaboration, innovation, and continuous learning.</span></span></p> </li> </ul> <p ><u><span ><span ><span >What you will bring</span></span></span></u></p> <ul > <li class="ortl-align-justify" > <p ><span ><span >At least 6 years of progressive MEAL experience, including 3 years in a management role within an international NGO.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Experience supporting humanitarian or displacement programmes in complex or post-conflict environments.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Strong expertise in monitoring, evaluation, research, accountability, learning, and information management.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Demonstrated experience working with local partners and strengthening partner-led MEAL systems.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Excellent analytical skills and the ability to transform complex data into actionable insights.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Experience with digital data collection platforms, programme evaluations, and evidence generation.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Strong facilitation, coaching, and stakeholder engagement skills.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Fluency in English and Arabic (French is an advantage).</span></span></p> </li> </ul> <p ><span ><span >Please download </span></span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQDuS3wLePOuR7Qz9nOe9yFwAV1pNlADuiJ5DQqBE4B45h8?e=gnB0TJ" ><span ><span >the detailed job description</span></span></a><span ><span > to learn more about the position.</span></span></p> <p ><u><span ><span ><span >What we offer</span></span></span></u></p> <ul > <li class="ortl-align-justify" > <p ><span ><span >Duty station: Amman, Jordan; Damascus, Syria; Beirut, Lebanon; Tunis, Tunisia</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Fixed term contract: 6 months (possibility of renewal based on availability of funding)</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Travel: 30% to areas of operation.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Salary/benefits: Grade 9 on NRC's grading structure. &nbsp;</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></span></p> </li> </ul> <p ><a href="https://www.nrc.no/career/what-we-offer/" ><span ><span >Find out more about the benefits of working for NRC</span></span></a></p> <p ><span ><span >Important information about the application process</span></span></p> <ul > <li class="ortl-align-justify" > <p ><span ><span >We invite applications from qualified candidates matching the profile. Applicants must be legally eligible to work in Amman Jordan, We are unable to provide work permits or visa sponsorships for this position.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Please ensure you attach copies of your academic and professional certificates.&nbsp;</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></span></p> </li> </ul> <p ><span ><span ><span >Why NRC?</span></span></span></p> <p ><span ><span >At NRC, you'll join one of the world's leading humanitarian organisations, recognised for its commitment to principled action, innovation, and localisation.</span></span></p> <p ><span ><span >This role offers the opportunity to:</span></span></p> <ul > <li class="ortl-align-justify" > <p ><span ><span >Influence the future of humanitarian programming across North Africa.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Work alongside diverse local partners to strengthen locally led responses.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Lead strategic learning that shapes organisational decision-making beyond the pilot phase.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Collaborate with global technical experts and contribute to advancing NRC's MEAL practices worldwide.</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >Make a tangible difference in the lives of people affected by displacement and migration.</span></span></p> </li> </ul> <p ><span ><span >If you're ready to lead with evidence, inspire learning, and help shape the future of humanitarian action, apply today. Apply now and be part of building smarter, more accountable, and locally led humanitarian responses.</span></span></p> <p ><span ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></span></p> <p ><a href="https://vimeo.com/736782633" ><span ><span >Watch this short video</span></span></a><span ><span > to see NRC in action.</span></span></p> <p ><span ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></span></p> <ul > <li class="ortl-align-justify" > <p ><span ><span >do demanding and professional work, often in challenging contexts</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></span></p> </li> <li class="ortl-align-justify" > <p ><span ><span >be part of a welcoming and supportive community committed to human dignity</span></span></p> </li> </ul> <p ><a href="https://www.nrc.no/" ><span ><span >Learn more about NRC</span></span></a></p> <p ><a href="https://www.nrc.no/globalassets/pdf/reports/human-mobility-hub/human-mobility-hub.pdf" ><span ><span >Learn more about the Human Mobility Hub&nbsp;&nbsp;</span></span></a></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for The St Regis Amman and W Amman hotels laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Managing Department Operations and Budgets<br>• Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Ensures consistent workflow to minimize peaks and valleys in production.<br>• Brings issues to the attention of the department manager and Human Resources as necessary.<br>• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.<br>• Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.<br>• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.<br>• Orders cleaning supplies and uniforms within budget.<br>• Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.<br>• Works effectively with the Engineering department on Laundry equipment maintenance needs.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.<br>• Operates all department equipment as necessary and reports malfunctions.<br>• Develops, maintains and uses effective back-up plans for breakdowns.<br>• Evaluates and implements new techniques, supplies and equipment.<br>Leading Discipline Teams<br>• Ensuring and maintaining the productivity level of employees.<br>• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encouraging and building mutual trust, respect, and cooperation among team members.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Providing and Ensuring Exceptional Customer Service<br>• Providing services that are above and beyond for customer satisfaction and retention.<br>• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>Managing and Conducting Human Resources Activities<br>• Ensuring employee success and event success recognitions are taking place in all shifts.<br>• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.<br>• Supervises staffing levels to ensure that operational needs and financial objectives are met.<br>• Effectively schedules employees to business demands and tracks employee time and attendance.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Manages employee progressive discipline procedures.<br>• Manages the employee performance appraisal process.<br>• Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>• Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p><strong>The Manager – D&amp;T GRC </strong>plays a critical role in Digital &amp; Technology’s GRC department, to build and sustain trust in Aramex’s technology risk and control environment. This role leads assurance activities that give executives, the Board, and our auditors confidence that application, system, and ERP controls are operating effectively, and that when gaps arise, they are closed with rigor and accountability.</p><br><br> <p>The role is accountable for:</p><br><br> <ul> <li>Leading global Technology and Cyber audit engagements with statutory and internal auditors (including Big 4), ensuring prompt, accurate, and well-evidenced responses.</li> <li>Owning the end-to-end remediation lifecycle for audit findings - from root cause agreement through to validated closure.</li> <li>Building a sustainable, scalable audit coordination capability across a distributed, multi-regional team.</li> <li>Improving risk control maturity across the D&amp;T function through continuous improvement in methodology, tooling, and stakeholder capability.</li> </ul> <p>Acting as the interface between D&amp;T process owners and both internal and external audit functions.</p><br><br>Job Description <br><p>Customer:<br>•Serve as the interface between D&amp;T process owners and both internal and external audit functions, ensuring auditor queries are addressed promptly, accurately, and with well-organised evidence.<br>•Build trust with the Board, Audit Committee, and financial auditors through transparent reporting on the effectiveness of application, system, and ERP (SAP) controls and the status of open risk items.<br>•Trusted partner to D&amp;T process and system owners and business function leads globally; guide them through audit obligations without disrupting business-as-usual operations.<br>•Provide the CDTO and senior leadership with decision-ready GRC reporting: clear visibility of audit status, open observations, remediation progress, and residual risk exposure.<br>•Prepare and communicate audit calendars to enable effective planning and resource allocation across concurrent engagements.<br>•Support regional teams in responding to audit queries for global controls and interpretation of application of global controls to regional-level requirements, minimising duplication of regional effort across multiple simultaneous engagements.<br>•Communicate findings, root causes, and remediation recommendations with clarity and credibility, adapting depth and tone from technical process owners through to reporting for Excom and Audit Committee.<br>&nbsp;<br>People:<br>•Demonstrate leadership, mentoring junior staff, and assist in the development of the GRC team under Head of GRC. Build a high-performing function capable of managing complex, multi-region audit programs.<br>•Lead and influence across distributed, matrixed, multi-regional teams spanning multiple time zones and cultural contexts, fostering consistent standards of delivery.<br>•Develop and embed standardized methodologies, audit response templates, and best practices across D&amp;T. Build ITGC awareness and audit readiness across process owner communities.<br>&nbsp;<br>Operations:<br>•Lead planning and execution of global Technology, ITGC, and Cybersecurity audit engagements internally and via external support partner; develop and maintain audit calendars, manage scheduling conflicts, and coordinate evidence gathering, stakeholder access, and fieldwork logistics.<br>•Monitor audit progress against plan; maintain status dashboards covering open requests, fieldwork progress, and resource allocation; escalate delays or emerging risks promptly.<br>•Own the governance of open audit observations — including ITGC, ICFR, ERP (SAP), infrastructure, cloud, logical access, SoD, and cybersecurity — ensuring root causes are agreed, management responses are fit-for-purpose, and remediation is validated and formally closed.<br>•Track remediation actions, owners, and due dates; coordinate validation testing and close-out; report progress and residual risks to senior stakeholders and audit committees.<br>•Drive GRC tooling improvements and adoption for assurance function; identify systemic control weaknesses and lead root-cause remediation initiatives.<br>•Support control self-assessment (CSA) program development, and drive testing of Internal Controls as per the risk control matrix and maintain awareness of emerging risk domains including AI governance and cloud security.<br>&nbsp;<br>Financial Result:<br>•Ensure timely, accurate audit responses with proper classification of material and non-material risks, protecting the organization from audit qualification or adverse findings.<br>•Drive efficiency in audit delivery by reducing duplication, improving evidence of reuse, and shortening remediation cycles, minimizing the cost and disruption of audit activity across D&amp;T.<br>•Contribute to risk-informed GRC investment prioritization and support vendor/tooling decisions for the assurance function, ensuring value for money.</p><br><br>Job Requirements - Experience and Education <br><ul> <li>Bachelors in computer science, information technology, or related field.</li> <li>CISA required or strongly preferred</li> <li>Minimum 10-12 years in IT with proven experience (6-8 years) leading technology audit, ITGC assurance, or IT GRC in a global organisation; prior Big 4 or internal audit experience highly desirable.</li> <li>Proven track record managing statutory and internal audit engagements; hands-on ITGC experience across change management, logical access, computer operations, and SOX/ICFR controls.</li> <li>Experience auditing ERP environments, particularly SAP (Basis security, role-based access, Segregation of Duties).</li> <li>Demonstrated ability to coordinate audit and compliance activities across distributed, multi-regional teams and time zones.</li> <li>Strong command of IT governance and risk frameworks (COBIT, ITIL, ISO 27001:2022); knowledge of SOX, IT general controls.</li> <li>Excellent stakeholder management and communication skills — credible from process owners through to Board level.</li> <li>Fluency in Arabic and English (written and spoken).</li> <li>Industry acclaimed certifications: CISA / CISM /CISSP / CCSP/ LA or LI in ISO 27001:2022</li> <li>Experience with enterprise GRC platforms and audit management tooling.</li> <li>Candidates with experience in supporting / implementing SOC 2 Type II compliance will have added advantage.</li> <li>Cybersecurity audit exposure: cloud infrastructure, network and endpoint security, application and web security.</li> <li>Transformation portfolio management experience in complex matrix organizations; strong cross-cultural negotiation and conflict resolution skills.</li> <li>Awareness of AI governance frameworks and enterprise AI risk considerations</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>