Computer Technician Jobs in Jordan

<p><h4>Description</h4> <p>We are seeking an applications support manager to lead the support and operations of core banking and enterprise applications. The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment.</p> <h4>Key Responsibilities:</h4> <ul> <li>Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements.</li> <li>Oversee application deployment, configuration, and release management across environments.</li> <li>Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed.</li> <li>Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles.</li> <li>Oversee containerized environments (e.g., Docker/Kubernetes), ensuring stability, scalability, and performance.</li> <li>Act as the main point of contact for business stakeholders on incidents, service requests, and system issues.</li> <li>Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases.</li> <li>Drive incident, problem, and change management aligned with ITIL practices.</li> <li>Ensure proper documentation, monitoring, and continuous improvement of support processes.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, IT, or related field.</li> <li>10+ years of experience in application support, with proven team leadership experience.</li> <li>Strong background in banking systems (e.g., core banking, payments, digital channels).</li> <li>Hands-on experience in: <ul> <li>Application deployment and environment management</li> <li>L2/L3 support operations</li> <li>Batch/job scheduling systems</li> <li>Container platforms (Docker, Kubernetes)</li> </ul> </li> <li>Experience working within regulated environments with high availability requirements.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><ul><li>Monitor and control the system in a 24/7 control room environment to ensure required quantity and quality delivery.</li><li>Operate SCADA and related technical systems to analyze operational data, identify malfunctions, and support timely corrective actions.</li><li>Remotely control operations to optimize pumping costs while maintaining operational safety and service continuity.</li><li>Initiate and follow up on work orders through CMMS when system abnormalities or equipment issues are detected.</li><li>Coordinate with on-call staff, site teams, engineers, laboratory personnel, management, and external stakeholders during operational events.</li><li>Maintain accurate production reports, operating records, SCADA data, and computerized system updates.</li><li>Support after-hours communication, emergency coordination, and site travel between cities as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Intermediate education level with relevant experience in water operations, electro-mechanical systems, SCADA, or water treatment.</li><li>Good computer skills, including experience with SCADA, CMMS, Microsoft Office applications, email, and operational reporting tools.</li><li>Ability to work independently during shifts while collaborating effectively with operations, maintenance, technical, QHSE, and security teams.</li><li>Strong attention to detail with the ability to analyze system data, detect operational deviations, and respond calmly to malfunctions.</li><li>Understanding of QA/QC, health, safety, and environmental procedures applicable to water conveyance operations.</li><li>Ability to communicate professionally in both Arabic and English.</li><li>Valid driving license and flexibility to work shifts, rotating locations, and extended hours based on operational needs.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>The role will have some of the following specific responsibilities:</strong></p> <ul> <li><p>Budgeting and Reporting</p></li> <li><p>Accounting and Cashflow Management</p></li> <li><p>Financial Analysis</p></li> <li><p>Supporting Documentation, Financial Systems and Auditing</p></li> <li><p>Line management and capacity building</p></li> <li><p>Partner oversight and monitoring</p></li> <li><p>Partner capacity development</p></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Minimum 4 years of experience from working as a Financial Manager</strong> or similar senior position in a humanitarian/recovery context.</p> <p>Fluency in <strong>both English and Arabic</strong>, written and verbal is <strong>mandatory.</strong></p> <p><strong>University degree in finance</strong>, accounting, or any relevant field</p> <p>Excellent knowledge of computer software and modern accounting systems.</p> <p>Experience of working within an <strong>NGO Grant Facility, or proven familiarity</strong> of what this would entail, is an asset.</p> <p>Prior <strong>experience supporting partnerships with local and national non-governmental/civil society organisations is mandatory</strong>. It is an advantage if these partnerships were in MENA.</p> <p>Demonstrated knowledge of different financial regulations and compliance requirements across the MENA region.</p> <p>Experience <strong>training or mentoring team members or partners on Finance</strong> is highly valued.</p> <p>Experience working in complex, volatile, and rapidly changing contexts.</p> <p>Ability to work under pressure, independently, and with limited supervision.</p> <p>Prior experience working with KfW-funded projects and/or knowledge of KfW requirements highly prioritized.</p> <p>Excellent coordination, diplomacy, and facilitation skills are essential</p> <p>Excellent communication skills are required, along with the ability to collaborate effectively with diverse and sometimes remote teams and stakeholders.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events. Design, confirm, and communicate room layouts and set-up requirements for special events. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, and reservations. Transmit information or documents using computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare weekly departmental payroll paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures, report accidents and injuries, and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets, and visually inspect tools, equipment, or machines. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds without assistance.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: At least 2 years of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p>We have an urgent vacancy for a Customer Service Representative</p><p>to support and assist our Clients in Saudi Arabia.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collect and deliver documents as required</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct property inspections and coordinate vehicle allocation</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with sponsorship-related processes</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support clients with accommodation and vehicle concerns</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle airport transfers (pickups &amp; drop-offs)</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide general administrative and client assistance</p><p>&nbsp;</p><p><strong>Basic Requirements:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic computer knowledge</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Valid KSA Driver’s License is mandatory</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good communication skills in English; Arabic is an added advantage</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with customer service standards and practices</p>

<p>About the Role We are looking for a Senior Technical Program Manager with a strong technical engineering background and proven experience leading complex technology programs from inception to delivery. The ideal candidate will have started their career in a hands-on technical role such as Software Engineering, QA Engineering, Development, or a similar technical discipline , and subsequently moved into technical program management. This role requires someone who can operate at both technical and program leadership levels understanding architecture and engineering discussions, while also driving governance, delivery, dependencies, risks, and executive decision-making across multiple teams.</p><p>Key Responsibilities</p><ul><li>Lead complex technical programs from inception through delivery , ensuring alignment with business and technical objectives.</li><li>Own program governance , delivery frameworks, milestones, risks, and overall execution.</li><li>Take ownership of cross-team dependencies and proactively resolve blockers.</li><li>Facilitate executive-level discussions and support data-driven technical and delivery decisions .</li><li>Provide technical leadership and maintain a strong understanding of solution architecture, engineering practices, and technical dependencies .</li><li>Partner closely with Engineering, QA, Architecture, Product, and other technical teams to ensure successful program delivery.</li><li>Drive technical program planning, prioritization, execution, and continuous improvement.</li><li>Identify risks, dependencies, and delivery challenges early and implement effective mitigation strategies.</li><li>Lead cross-functional teams across multiple projects and workstreams.</li><li>Establish and monitor program KPIs, delivery metrics, and progress against objectives.</li><li>Communicate program status, risks, dependencies, and key decisions to senior leadership and executive stakeholders.</li><li>Operate effectively in fast-paced and ambiguous environments, making sound decisions and driving resolution.</li></ul><p>6+ years of experience in Technical Program Management, Technical Project Management, or a similar technical delivery leadership role. Strong technical background, ideally having started a career in Software Engineering, QA Engineering, Development, or another technical engineering discipline . Proven professional experience managing technical programs from inception to delivery in a senior role. Strong understanding of software development lifecycle, engineering practices, and technical architectures. Ability to understand and confidently discuss technical concepts, architecture, integrations, dependencies, and engineering challenges with technical teams. Strong expertise in Agile methodologies and delivery frameworks such as Scrum and Kanban . Proven experience in program governance and cross-functional delivery . Strong stakeholder management and executive communication skills. Ability to facilitate executive decisions and communicate complex technical topics clearly to senior leadership. Proven ability to manage cross-team dependencies across multiple projects and workstreams . Strong risk identification, mitigation, problem-solving, and decision-making skills. Experience with project/program management tools such as Jira and Azure DevOps . Demonstrated ability to lead cross-functional technical teams in complex and dynamic environments. Strong understanding of technical program delivery, architecture ownership, and engineering best practices. Comfortable working in ambiguous, fast-paced environments and driving initiatives with limited direction. Bachelor s degree in Computer Science, Engineering, Information Technology, or a related technical field preferred. Relevant technical, Agile, or program management certifications are a plus.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>6+ years of experience in Technical Program Management, Technical Project Management, or a similar technical delivery leadership role.</li><li>Strong technical background, ideally having started a career in Software Engineering, QA Engineering, Development, or another technical engineering discipline .</li><li>Proven professional experience managing technical programs from inception to delivery in a senior role.</li><li>Strong understanding of software development lifecycle, engineering practices, and technical architectures.</li><li>Ability to understand and confidently discuss technical concepts, architecture, integrations, dependencies, and engineering challenges with technical teams.</li><li>Strong expertise in Agile methodologies and delivery frameworks such as Scrum and Kanban .</li><li>Proven experience in program governance and cross-functional delivery .</li><li>Strong stakeholder management and executive communication skills.</li><li>Ability to facilitate executive decisions and communicate complex technical topics clearly to senior leadership.</li><li>Proven ability to manage cross-team dependencies across multiple projects and workstreams .</li><li>Strong risk identification, mitigation, problem-solving, and decision-making skills.</li><li>Experience with project/program management tools such as Jira and Azure DevOps .</li><li>Demonstrated ability to lead cross-functional technical teams in complex and dynamic environments.</li><li>Strong understanding of technical program delivery, architecture ownership, and engineering best practices.</li><li>Comfortable working in ambiguous, fast-paced environments and driving initiatives with limited direction.</li><li>Bachelor s degree in Computer Science, Engineering, Information Technology, or a related technical field preferred.</li><li>Relevant technical, Agile, or program management certifications are a plus.</li></ul>

<p><br></p><p><b>Responsibilities</b></p><ul><li>Carries out detailed mechanical design for building projects including schools, hospitals, clinics, shelters, warehouses and rehousing projects in accordance with Agency's needs, policies, design criteria, standards, local and international codes of practice; maintains and applies existing standard details of mechanical works utilizing relevant software and reviews drawings prepared by Technical Assistants/CAD.</li><li>Contributes to the tender documents preparation related to mechanical works, including particular specifications to cover special design needs; identifies non-standard items, to improve the quality of implemented works, and writes relevant description to be included in the Bill of Quantities (BoQs).</li><li>Searches for emerging models and exploring technologies to identify new materials and techniques to achieve better results and meet changing requirements; participates in studies and technical activities satisfying environmental aspects, including the incorporation of green elements in design, and safety needs and achieve the most cost effective, reliable, and technical solution.</li><li>Provides technical advice and carries out special design for the alteration works of the Agency premises; writes technical reports, particularly on mechanical aspects and building system inspections, including remediation requirements.</li><li>Liaises with Construction teams on mechanical design issues arising during implementation period; updates mechanical designs drawings to incorporate changes included in the as-built drawings as received from the Fields to reflect on ground conditions and evolvements; maintains these drawings based on the relevant Technical Instructions.</li><li>Coordinates and liaises with other designers, to optimise designs in response to mechanical needs and maintaining soundness and integrity of the building at minimum cost; makes recommendation for improvement of standards and procedures.</li><li>Assists in drafting terms of references for consultants related to mechanical works and supervising their work to ensure adherence with design criteria, standards, and procedures; provide substantive input on various types of reports including weekly and monthly progress reports and ad-hoc reports.</li><li>Performs such other duties as may be assigned.</li></ul><p>Competencies</p><p>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.</p><ul><li>Creating and Innovating</li><li>Deciding and Initiating Action</li><li>Relating and Networking</li><li>Learning and Researching</li></ul><p>Education</p><ul><li>A university degree in mechanical engineering from an accredited university/institution.</li></ul><p>Job Specific Qualifications</p><p>Work Experience</p><p>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A "yes" answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><ul><li>You are required to have at least four years of relevant experience of which at least two years in design including public buildings and developmental projects.</li><li>You are required to have experience with mechanical design software and computer aided design, such as AutoCAD and other software.</li><li>You are required to have a university degree in mechanical engineering from an accredited university/institution.</li><li>Good command of written and spoken English and Arabic is required.</li><li>Are you currently residing in Duty Station. It is required that you specify your current location.</li></ul><p>Languages</p><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).</p><br><p><strong>Desired Candidate Profile</strong></p><ul><li>You are required to have at least four years of relevant experience of which at least two years in design including public buildings and developmental projects.</li><li>You are required to have experience with mechanical design software and computer aided design, such as AutoCAD and other software.</li><li>You are required to have a university degree in mechanical engineering from an accredited university/institution.</li><li>Good command of written and spoken English and Arabic is required.</li><li>Are you currently residing in Duty Station. It is required that you specify your current location.</li></ul>

<p>Assists in preparing detailed electrical designs through CAD software for building projects such as schools, hospitals, clinics, shelters, warehouses, and rehousing initiatives including renewable, energy, PV and infrastructure projects, ensuring compliance with Agency policies, design criteria, standards, and both local and international codes of practice, and incorporating green elements and safety needs to achieve the most cost effective and reliable solution. Contributes to the tender documents preparation related to electrical works, including drafting specifications for non-standard items, and preparing relevant descriptions for inclusion in Bills of Quantities (BoQs) and cost estimate. Provides technical support for electrical alteration works in Agency premises, including preparing assessment technical reports on the existing electrical systems, inspections, and remediation requirements. Cooperates with construction teams to address electrical design issues during implementation; supports updates of electrical drawings to reflect as-built conditions and evolving site requirements. Coordinates with other designers to optimise electrical solutions, ensuring safety, integrity, and protection in the overall designs; may suggest improvements where is applicable. Assists in drafting Terms of Reference (ToR) for consultants for electrical works and supports their monitoring and supervision to ensure adherence thereof and meeting the design criteria and standards. Provides inputs for electrical technical reports, design reports, progress weekly, monthly, and ad-hoc reports. Performs other duties as may be assigned by the supervisor. UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Creating and Innovating Applying Technical Expertise Relating and Networking Learning and Researching Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information. Work Experience Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A "yes" answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. You are required to have at least three years of relevant experience in the electrical design resources, which specified for drawing and calculations, preferably in public buildings and developmental projects. You are required to have experience with electrical design software and computer-aided design, such as AutoCAD and other software. Good command of written and spoken English and Arabic is required. Are you currently residing in Duty Station. It is required that you specify your current location. English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). During the assessment, the applications will be given preference based on the following desirable qualifications: Knowledge of relevant "greening" approaches and protection needs. Has an experience in PV system design works. Knowledge of site data verifications and modelling software. Provided very good understanding of the context of Palestine refugees and UNRWA operations. The shortlisted candidates will be afterward evaluated based on: Technical Test Competency-based Interview Candidates who meet the post requirements and the required language level will be considered for the&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>A university degree in electrical engineering from an accredited university/institution.</p><p>You are required to have at least three years of relevant experience in the electrical design resources, which specified for drawing and calculations, preferably in public buildings and developmental projects.</p><p>You are required to have experience with electrical design software and computer-aided design, such as AutoCAD and other software.</p><p>Good command of written and spoken English and Arabic is required.</p><p>Are you currently residing in Duty Station. It is required that you specify your current location.</p>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated junior Oracle DB administrator to assist with the effective management and administration of our Oracle database systems.</p> <h4>Key responsibilities:</h4> <ul> <li>Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.</li> <li>Support database monitoring, tuning, and troubleshooting efforts.</li> <li>Help in performing backup and recovery operations to maintain data integrity and availability.</li> <li>Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.</li> <li>Document procedures and maintain records of database activities.</li> <li>Participate in on-call rotation and respond promptly to database incidents.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related field.</li> <li>1-2 years of Oracle database concepts and architecture.</li> <li>Familiarity with SQL and PL/SQL programming.</li> <li>Willingness to learn and adapt in a fast-paced environment.</li> <li>Good problem-solving skills and attention to detail.</li> <li>Effective communication and teamwork abilities.</li> <li>Certifications in Oracle database administration are a plus but not mandatory.</li> </ul> <h4>Benefits</h4> <ul> <li>Class A health insurance</li> <li>Annual bonus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated junior Oracle DB administrator to assist with the effective management and administration of our Oracle database systems.</p> <h4>Key responsibilities:</h4> <ul> <li>Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.</li> <li>Support database monitoring, tuning, and troubleshooting efforts.</li> <li>Help in performing backup and recovery operations to maintain data integrity and availability.</li> <li>Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.</li> <li>Document procedures and maintain records of database activities.</li> <li>Participate in on-call rotation and respond promptly to database incidents.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related field.</li> <li>1-2 years of Oracle database concepts and architecture.</li> <li>Familiarity with SQL and PL/SQL programming.</li> <li>Willingness to learn and adapt in a fast-paced environment.</li> <li>Good problem-solving skills and attention to detail.</li> <li>Effective communication and teamwork abilities.</li> <li>Certifications in Oracle database administration are a plus but not mandatory.</li> </ul> <h4>Benefits</h4> <ul> <li>Class A health insurance</li> <li>Annual bonus</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>During your tenure as a Consultant in Strategy &amp; Transactions Corporate Finance, you will demonstrate and develop your capabilities in the following areas: Research key industry trends, company specific information and relevant industry financial data using various database and tools available Assist with building financial models to support clients with decision making and negotiations Develop/ analyse financial forecasts to estimate business valuation using different methodologies such comparable companies, DCF and transaction multiples analysis and conduct sensitivity and scenario analysis Analyse financial and other data using different tools and techniques for data visualization and industry research to help create insights. Assist with preparation of transaction collaterals such as teaser, information memorandum, etc. Evaluate company s operational and financial performance, financial position and capital structure Understand the company s business fundamentals, industry positioning and growth prospects Assist senior team members with project management and coordinating multiple stakeholders across the transaction lifecycle</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: Bachelor s degree in finance, accounting or any related field e.g. Math s, Engineering, Finance, Economics, Business Administration ACA or ACCA or CFA or MBA or equivalent, with emphasis on corporate finance, or investment analysis is a plus Up to 3 years of experience in Corporate Finance, M&amp;A Advisory or Investment Banking / Private Equity with experience in areas such as business valuations, mergers &amp; acquisitions, financial modeling, and raising debt or equity Willingness to pursue a financial or accounting designations (CFA / ACCA / CA) Willing and able to travel and spend project time regionally Strong interpersonal and communication skills Advanced level of technical proficiency and computer literacy particularly with spreadsheets (Word, Excel, PowerPoint) Excellent business writing skills Bilinguals (English &amp; Arabic) preferred but not compulsory #LI-LA1</p><p>Leadership Capabilities: Builds own understanding of our purpose and values; explores opportunities for impact. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent Understands expectations and demonstrates personal accountability for keeping performance on track Actively focuses on developing effective communication and relationship-building skills Understands how their daily work contributes to the priorities of the team and the business</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Work with a leading company in the export sector, based in Jordan, that is expanding its presence in global markets. We are looking for an enthusiastic sales representative who possesses a proactive spirit and the ability to build strong relationships with international clients. You will have the opportunity to learn and develop within a professional environment that enhances expertise and career advancement, while participating in the implementation of sales strategies and expanding the customer base in the Middle East and North Africa.</p><p>Key Responsibilities:</p><ul><li>Develop and implement export sales plans to achieve set revenue targets.</li><li>Identify new business opportunities and build a database of international clients through phone calls, emails, and international exhibitions.</li><li>Prepare and evaluate pricing proposals and negotiate contract terms effectively in accordance with company policies.</li><li>Coordinate shipping and delivery operations with operational and logistics teams to ensure customer satisfaction and timely delivery.</li><li>Follow up with clients post-sale to ensure their satisfaction and address any ongoing needs for products.</li><li>Prepare regular reports on sales activities, analyze performance, and provide recommendations for improvement.</li><li>Collaborate with marketing and product teams to understand product specifications, features, and benefits, and develop targeted sales messages for prospective markets.</li></ul><p>Qualifications and Requirements:</p><ul><li>Bachelor's degree in a relevant field (e.g., Marketing).</li><li>Focus on professional development in the field of export and international sales.</li><li>Location: Jordan.</li><li>Fluency in Arabic is essential, with excellent English proficiency (especially in the English language).</li><li>Strong communication skills and the ability to build sustainable professional relationships.</li><li>Ability to work under pressure and meet targets in a dynamic environment.</li><li>Basic computer skills, including email and customer relationship management (CRM) systems.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Required Skills:</p><ul><li>Negotiation and persuasion skills with the ability to present value proposals to international clients.</li><li>Understanding of export operations and regulations related to international trade.</li><li>Organized, with adherence to deadlines and attention to detail.</li><li>Ability to analyze markets and identify trends and opportunities.</li><li>Familiarity with digital marketing fundamentals and communication through various platforms.</li></ul><p>Benefits and Advantages:</p><ul><li>Performance-based salary with potential for career advancement.</li><li>Social coverage according to local policies.</li><li>Training opportunities and mentorship from experts in the field of export and international trade.</li><li>A supportive work environment that provides opportunities for professional growth and skill development.</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><span><b>About the Job </b><br> <p > <span> <span>As a Software Engineer (TypeScript/Node.js) , you will support the Glass door Community / Fishbowl Backend team within the Community Platform organization. In this role, you will contribute to the FY26 roadmap by building scalable backend features, improving platform performance, and supporting production systems for the Fishbowl community product.<br><span><span><br> </span></span></span></span></p><ul > <li > <span> <span>Develop and deliver backend features for the Community / Fishbowl platform using Node.js and TypeScript.<br> </span></span></li><li > <span> <span>Build and maintain scalable backend services, APIs, and integrations.<br> </span></span></li><li > <span> <span>Design and implement RESTful and/or GraphQL APIs to support product functionality.<br> </span></span></li><li > <span> <span>Work with MongoDB and Redis for data storage, caching, and performance optimization.<br> </span></span></li><li > <span> <span>Identify and resolve production issues, bugs, and scalability bottlenecks.<br> </span></span></li><li > <span> <span>Support production systems through incident response and on-call DFR activities during work hours.<br> </span></span></li><li > <span> <span>Analyze and improve system performance, including latency, throughput, and error rates.<br> </span></span></li><li > <span> <span>Collaborate with frontend engineers, product teams, and stakeholders to deliver end-to-end solutions.<br> </span></span></li><li > <span> <span>Support deployment validation and troubleshoot CI/CD pipeline issues within GitLab CI environments.<br> </span></span></li><li > <span> <span>Contribute to backend reliability, maintainability, and scalability improvements.<br> </span></span></li><li > <span> <span>Participate in Agile/Scrum ceremonies, sprint planning, and release activities.<br> </span></span></li><li > Work within containerized deployment environments and support production release processes.<br> What Youu<br> <ul > <li > <span> <span>Bacheloru2019s degree in Computer Science, Software Engineering, or related fields.<br> </span></span></li><li > <span> <span>Strong experience with Node.js and TypeScript development.<br> </span></span></li><li > <span> <span>Experience working with MongoDB and Redis in production environments.<br> </span></span></li><li > <span> <span>Experience designing and implementing RESTful and/or GraphQL APIs.<br> </span></span></li><li > <span> <span>Familiarity with CI/CD pipelines and deployment troubleshooting, preferably GitLab CI.<br> </span></span></li><li > <span> <span>Understanding of containerized deployments and modern backend infrastructure concepts.<br> </span></span></li><li > <span> <span>Strong problem-solving, debugging, and performance optimization skills.<br> </span></span></li><li > <span> <span>Experience troubleshooting production issues and supporting live applications.<br> </span></span></li><li > <span> <span>Ability to collaborate effectively with cross-functional engineering and product teams.<br> </span></span></li><li > <span> <span>Experience working in Agile/Scrum development environments.<br> </span></span></li><li > <span> <span>Good communication and analytical skills.<br> </span></span></li><li > <span> <span>Experience with SendGrid or similar transactional email platforms.<br> </span></span></li><li > <span> <span>Familiarity with SQL or warehouse databases such as Snowflake or Redshift.<br> </span></span></li><li > <span> <span>Exposure to scalable SaaS or community-based platforms.<br> </span></span></li><li > <span> <span>Experience optimizing backend systems for performance and scalability.<br> </span></span></li><li > <span> <span>Understanding of monitoring, observability, and incident response practices. <br> </span></span></li><li > Awareness or knowledge of IT security best practices as defined by ISO/SOC or similar <br> <div ><div ><div><br></div></div></div></li></ul></li></ul></span></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong> </strong> </p> <p><br></p> <p> </p> <p> <strong>Description:</strong> </p> <p>We are looking for a talented <strong>microbiologist, QC</strong> to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p> <p>If you want to be part of a team that cares about impact, this is the place for you.</p> <p> </p> <p> <strong>Key Responsibilities:</strong> </p> <p> Perform routine microbiological testing in accordance with approved specifications, analytical methods, and standard operating procedures.</p> <p> Conduct microbial limit testing, bioburden testing, water sampling and testing, and environmental monitoring activities in classified areas.</p> <p> Prepare culture media, reagents, and microbiological solutions following approved procedures and good laboratory practices.</p> <p> Assist in method validation, method verification, growth promotion testing, and laboratory investigations related to microbiological analysis.</p> <p> Maintain accurate, complete, and compliant documentation records in laboratory notebooks, worksheets, logbooks, and electronic systems.</p> <p> Ensure all laboratory activities comply with cGMP requirements, data integrity principles, and company quality standards.</p> <p> Operate, clean, calibrate, and maintain laboratory equipment and instruments according to approved procedures.</p> <p> Report laboratory deviations, out-of-specification results, and abnormal findings promptly to the supervisor.</p> <p> Participate in internal continuous improvement initiatives within the Quality Control department.</p> <p> Collaborate effectively with all cross-functional teams and departments.</p> <p> Demonstrate readiness to learn new laboratory techniques and continuously improve technical and professional competencies.</p> <p> Perform assigned duties under supervision while maintaining high standards of accuracy, reliability, and professionalism.</p> <p> Adhere strictly to departmental procedures and company regulations to ensure consistency and compliance in all activities.</p> <p> </p> <p> <strong>Qualifications</strong>:</p> <p> Bachelor s degree in microbiology, or a related scientific field.</p> <p> 0 1 year of experience in a microbiology laboratory. The pharmaceutical industry is preferred.</p> <p> Basic knowledge of microbiological techniques, aseptic practices, and laboratory safety procedures.</p> <p> Familiarity with cGMP regulations and documentation practices is an advantage.</p> <p> Good command of the English language, both written and verbal.</p> <p> Good command of Microsoft Office applications and basic computer skills.</p> <p> </p> <p><br></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Syarah is on a mission to change how people buy their cars in Saudi and we offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms.<br> Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more.<br> Our goal is to turn car buying into an experience of delight, comfort and peace of mind.<br> We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.<br> Role and responsibilities A Customer Care Agent facilitates the relationship between the company and the customers by interacting with customers over the voice or text channels, He/She is responsible for answering customers’ queries, providing service information, solves any emerging problems that customers might encounter, and represents the company in the best possible way.<br> Your typical day includes: Answer any questions the customer may have about available products and services.<br> Establish new customer accounts, recording account information on written forms or digitally.<br> Listen to customer concerns and complaints with the goal of identifying the causes of the problem.<br> Select appropriate responses to customer issues and work quickly to resolve them.<br> Refer advanced cases to management for resolution, providing background information as necessary.<br> Anticipate customer needs, following up with previous customers to offer reorders or additional services.<br> Liaise will all departments within the company to resolve customer issues.<br> Flexibility to work different shifts (including evenings, weekends, or holidays).<br> Willingness to participate in training before hire and on-the job.<br> Excellent listening skills and an empathetic voice and manner.<br> Dedication to customer satisfaction.<br> Basic knowledge of computer software and office systems.<br> Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.<br> Familiarity with all of the goods and services offered by the company.<br> Experience in Automotive Industry is a plus.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JD – Quality Assurance &amp; Training Manager </p><br><p>Work Type Full time Job Location Amman – Jordan</p><br><p>Career Level Manager Job Reference QA - 08</p><p>Brief About the Job</p><p>Oversee the entire Quality Assurance &amp; Training department and all the pertaining activities in line with Crystel’s</p><p>Contact Center Operations, and strategies and objectives.</p><p>Job Duties &amp; Responsibilities</p><p>Quality Assurance:</p><ul><li><p>Lead and oversee all Contact Center Quality Assurance metrics and procedures to ensure</p></li></ul><p>alignment with Operations business goals and KPI’s.</p><ul><li><p>Design, implement and monitor the Quality Assurance formats and standards.</p></li><li><p>Meet all client agreed upon KPIs and performance parameters.</p></li><li><p>Ability to observe, analyze and give constructive feedback.</p></li><li><p>Basic knowledge of six sigma and quality tools.</p></li><li><p>Provide feedback to section managers on coaching requirements for their employees.</p></li><li><p>Coordinate with the operations team to ensure all required KPI’s are met.</p></li><li><p>Build and develop strong inter-personal relationships with the team, to cohesively bond them</p></li></ul><p>together with the company and integrate them with the vision and core values.</p><ul><li><p>To identify areas of development and under performance and take corrective actions.</p></li><li><p>To be directly responsible towards fostering the development of the team by motivating them</p></li></ul><p>and ensuring career advancement.</p><ul><li><p>To be a single point of contact with the team and the senior management through effective</p></li></ul><p>communication on key deliverables.</p><ul><li><p>To ensure quality reporting and work with Operations to build highly effective measurement</p></li></ul><p>and reward system based on data.</p><ul><li><p>Participate in client monitoring and QA programs; and identifying client expectations and</p></li></ul><p>needs.</p><ul><li><p>Build QA action plans based on clients’ needs and expectations.</p></li><li><p>Communicate with Supervisors and Managers from all departments regarding the company’s</p></li></ul><p>operations and activities on every project.</p><ul><li><p>Support performance management systems in order to enhance company’s people</p></li></ul><p>performance.</p><ul><li><p>Prepare and analyze internal and external quality reports.</p></li><li><p>Manage QA team members’ performance reviews and comments.</p></li></ul><p>Training</p><p>JD – Quality Assurance &amp; Training Manager Page 2 of 4</p><ul><li><p>Review existing training programs and suggest enhancements to meet required training</p></li></ul><p>objectives</p><ul><li><p>Design, evaluate, and approve all training programs, and training materials.</p></li><li><p>Observe trainers, analyze, and provide feedback regarding their training methodology.</p></li><li><p>Conduct TNA (Training Needs Analysis) and provide an annual training plan to develop</p></li></ul><p>employees’ skills.</p><ul><li><p>Submit annual training plan for Operations department.</p></li><li><p>Ensure training evaluation is conducted properly for all training stages (pre- and post-training),</p></li></ul><p>create action plans accordingly to communicate with the managers and ensure proper</p><p>implementation of these plans.</p><ul><li><p>Provide monthly/quarterly report on training activities conducted along with the training</p></li></ul><p>evaluations results.</p><ul><li><p>Provide feedback to section managers on training requirements for their employees.</p></li><li><p>Provide annual external training budget estimate for management approval and to be</p></li></ul><p>incorporated in company’s annual budget.</p><ul><li><p>Build and develop strong inter-personal relationships with the team, to cohesively bond them</p></li></ul><p>together with the company and integrate them with the vision and core values.</p><ul><li><p>Identify client training needs and ensure meeting the needs through building suitable training</p></li></ul><p>programs and material.</p><ul><li><p>Support performance management systems in order to enhance company’s people</p></li></ul><p>performance.</p><ul><li><p>Prepare and analyze internal and external training reports.</p></li><li><p>Manage Training team members performance reviews and comments.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Job Requirements</p><p>Nationality</p><p>Holders of Jordanian nationality or Son’s of Jordanian Women ID holders only.</p><p>Education</p><p>Bachelor's degree in Computer Engineering, Telecommunications Engineering or any IT major related</p><p>to such a position.</p><p>Work Experience</p><p>4+ Years of Experience as QA (and preferably Training) Manager in a Contact Center and experience in</p><p>audit and/or quality management.</p><p>Certifications &amp; Training</p><ul><li><p>Customer Relation Management, Quality Assurance and control is a strong plus and ToT</p></li><li><p>Standard COPC, PMP, Six Sigma (Green Belt)</p></li></ul><p>Special Requirements</p><p>Previous experience and proven knowledge in the following:</p><ul><li><p>Data analysis and reporting</p></li><li><p>Quality management</p></li><li><p>Managing a team of Quality Assurance Analysts if multiple levels</p></li><li><p>In depth knowledge of Contact Center KPI’s</p></li></ul><p>JD – Quality Assurance &amp; Training Manager Page 3 of 4</p><p>Competencies</p><p>Core Competencies</p><ul><li><p>Work Ethics &amp; Compliance to Policies &amp; Procedures</p></li><li><p>Customer Service Oriented</p></li><li><p>Effective Communication</p></li><li><p>Teamwork</p></li></ul><p>Functional Competencies</p><ul><li><p>Tasks Management &amp; Priority Setting</p></li><li><p>Decision Making &amp; Problem Solving</p></li><li><p>Coaching and mentoring</p></li><li><p>Analytical and logical reasoning &amp; numerical skills</p></li></ul><p>Managerial Competencies</p><ul><li><p>Time management skills</p></li><li><p>Handle problems quickly and efficiently</p></li><li><p>Excellent knowledge of basic computer tools (e.g. Office suite, Internet, email)</p></li><li><p>Leadership skills</p></li><li><p>Excellent motivator</p></li></ul><p>Relationships</p><p>Direct Reports</p><ul><li><p>Quality Assurance Supervisor</p></li><li><p>Quality Assurance Team Leaders</p></li><li><p>Quality Assurance Analysts</p></li></ul><p>Reporting to</p><ul><li><p>COO</p></li></ul><p>Internal Contact with</p><ul><li><p>Operations</p></li><li><p>Information Technology</p></li><li><p>Human Resources department</p></li><li><p>Other departments as needed</p></li></ul><p>External Contact with</p><ul><li><p>Clients</p></li></ul><p>JD – Quality Assurance &amp; Training Manager Page 4 of 4</p><ul><li><p>Service providers</p></li></ul><p>"Crystel is an equal employment opportunity employer. We adhere to a policy of making employment decisions</p><p>without any regard to race, color, religion, sex, national origin, citizenship, age or disability. We assure you that your</p><p>opportunity for employment with us, your rights, treatments and pay depends solely on your qualifications."</p><p>This job description indicates in general terms the type and level of work performed as well as the typical</p><p>responsibilities of employees in this classification. The duties described are not to be interpreted as being allinclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work</p><p>assignments of different positions and to make reasonable accommodations so that qualified employees can</p><p>perform the essential functions of the job. Nothing in this position description changes the at-will employment</p><p>relationship existing between the Institution and its employees</p><p></p></section>

<p><b>Responsibilities</b></p><p>Design, develop, test, deploy, and maintain Java EE applications and reusable components.</p><p>Analyze requirements and deliver scalable, reliable technical solutions.</p><p>Develop REST APIs, Web APIs, web services, and backend integrations.</p><p>Implement integrations with Oracle stored procedures, MySQL, MS SQL, HTTP/HTTPS, TMF, file-based systems, and external APIs.</p><p>Develop and maintain service-oriented integrations using JBoss Fuse.</p><p>Troubleshoot, debug, and resolve application and integration issues.</p><p>Write unit, integration, automated, and end-to-end tests.</p><p>Conduct code reviews and contribute to architecture, refactoring, and performance improvements.</p><p>Support CI/CD, DevOps, and test automation activities.</p><p>Collaborate with frontend, backend, QA, and DevOps teams to deliver end-to-end solutions.</p><p>Manage source code using Git, Mercurial, or SVN.</p><p>Deploy, monitor, and support delivered solutions.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Engineering, or a related field.</p><p>3 5 years of software development experience.</p><p>Strong experience with Java EE, OOP, and Object-Oriented Design.</p><p>Good knowledge of JSF, Spring MVC, JVM, and relational databases.</p><p>Experience with Entity Framework Code First, SOA, REST, Web APIs, and web services.</p><p>Hands-on experience with Oracle, MySQL, and MS SQL integrations.</p><p>Experience with JBoss Fuse and service integration.</p><p>Experience with unit, integration, automated, and end-to-end testing.</p><p>Knowledge of CI/CD, DevOps, and test automation.</p><p>Experience with Git, Mercurial, or SVN.</p><p>Strong troubleshooting, debugging, problem-solving, and analytical skills.</p><p>Good communication, collaboration, delegation, and time-management skills.</p>

<p>Reporting to the Executive Sous Chef, responsibilities and essential job functions include but are not limited to the following:</p><p>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</p><p>Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards</p><p>Conduct daily shift briefings to kitchen colleagues</p><p>Ensure all kitchen colleagues are aware of standards &amp; expectations</p><p>Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback</p><p>Maintain and enhance the food products through creative menu development and presentation</p><p>Have full knowledge of all menu items, daily features and promotions</p><p>Actively interact with guests at tables</p><p>Balance operational, administrative and Colleague needs</p><p>Ensure proper staffing and scheduling in accordance to productivity guidelines</p><p>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</p><p>Follow kitchen policies, procedures and service standards</p><p>Follow all safety and sanitation policies when handling food and beverage</p><p>Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous leadership experience in the culinary field required</li><li>Journeyman s papers or international equivalent required</li><li>Diploma Certification in a Culinary discipline an asset</li><li>Computer literate in Microsoft Window applications an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively with fellow colleagues as part of a team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul>

<p>Reporting to the Executive Sous Chef, responsibilities and essential job functions include but are not limited to the following:</p><p>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</p><p>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards</p><p>Conduct daily shift briefings to kitchen colleagues</p><p>Ensure all kitchen colleagues are aware of standards &amp; expectations</p><p>Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback</p><p>Maintain and enhance the food products through creative menu development and presentation</p><p>Have full knowledge of all menu items, daily features and promotions</p><p>Actively interact with guests at tables</p><p>Balance operational, administrative and Colleague needs</p><p>Ensure proper staffing and scheduling in accordance to productivity guidelines</p><p>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</p><p>Follow kitchen policies, procedures and service standards</p><p>Follow all safety and sanitation policies when handling food and beverage</p><p>Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous leadership experience in the culinary field required</li><li>Journeyman's papers or international equivalent required</li><li>Diploma Certification in a Culinary discipline an asset</li><li>Computer literate in Microsoft Window applications an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively with fellow colleagues as part of a team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul>

<p><h4>Description</h4> <p>Optimiza is looking for a proactive, customer-focused Helpdesk L1/L2 Engineer to deliver technical support and resolve incidents for end users. This position emphasizes providing prompt assistance, addressing hardware and software problems, and escalating more complex issues to advanced support levels when required.</p> <h4>Responsibilities:</h4> <ul> <li>Quickly respond to service requests and incidents received via phone, email, or ticketing system.</li> <li>Diagnose and fix hardware, software, network, and application problems at Level 1 and Level 2 support tiers.</li> <li>Support workstation setup, system configuration, and software deployment tasks.</li> <li>Accurately record all incidents, service requests, solutions, and procedures.</li> <li>Keep knowledge base articles updated to enhance end-user efficiency.</li> <li>Work closely with other IT teams to escalate and track complex technical issues.</li> <li>Uphold excellent customer service, professionalism, and clear communication at all times.</li> </ul> <h4>Requirements</h4> <ul> <li>A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.</li> <li>2 to 5 years of experience in helpdesk or technical support positions.</li> <li>In-depth understanding of Windows and Linux operating systems.</li> <li>Experience with supporting Microsoft Office 365, endpoint security solutions, and frequently used business applications.</li> <li>Knowledge of ticketing systems and IT Service Management (ITSM) processes.</li> <li>Strong problem-solving abilities along with excellent communication skills.</li> <li>Capacity to manage multiple tasks simultaneously and perform efficiently under pressure in a dynamic environment.</li> <li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP is an advantage.</li> <li>Possession of relevant certifications like CompTIA A+, CompTIA Network+, or ITIL Foundation is beneficial.</li> </ul> <h4>Benefits</h4> <ul> <li>Bonus</li> <li>Medical insurance</li> </ul></p><p></p>