Computer Technician Jobs in Jordan

<p>About the Role We are seeking an experienced and technically strong Delivery Manager to lead the successful delivery of IT projects and technology initiatives. In this role, you will oversee cross-functional technical teams, ensure high-quality solution delivery, and act as the primary liaison between IT, business stakeholders, the PMO, and external partners. The ideal candidate combines strong technical expertise with exceptional leadership, communication, and project delivery skills, enabling teams to deliver innovative solutions on time and within scope. Key Responsibilities Lead and coordinate cross-functional technical teams, including software developers, QA engineers, and technical specialists, throughout the project lifecycle. Own the end-to-end technical delivery of multiple IT projects, ensuring successful execution from planning through deployment. Serve as the primary IT point of contact for the PMO, business units, third-party vendors, and technology partners. Translate business requirements into actionable technical plans, priorities, and delivery roadmaps. Provide technical leadership to ensure solutions meet architecture, security, quality, and performance standards. Manage IT project scope, schedules, resource allocation, deliverables, and technical dependencies. Facilitate technical discussions, drive decision-making, and resolve delivery challenges across stakeholders. Identify, assess, and mitigate technical risks while proactively managing project dependencies and blockers. Coordinate smooth transitions between development, testing, release, and production deployment activities. Monitor delivery progress, resource utilization, project health, and technical performance, providing regular updates to IT leadership. Foster collaboration, accountability, and continuous improvement across technical teams to achieve successful project outcomes.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. 7+ years of experience in software development, IT project delivery, or technology leadership roles. Proven experience managing technical teams and delivering complex IT projects. Strong understanding of software development methodologies, SDLC, Agile, and Scrum practices. Experience working with PMOs, business stakeholders, vendors, and cross-functional teams. Excellent leadership, stakeholder management, communication, and problem-solving skills. Strong understanding of software architecture, application delivery, quality assurance, and deployment processes. PMP, PRINCE2, Scrum Master, or Agile certifications are considered an advantage.</p>

<p>We are looking for an experienced IT Demand Manager to oversee the end-to-end demand management process, ensuring business needs are effectively captured, prioritized, and aligned with organizational strategy and IT capabilities. The ideal candidate will serve as the key link between business stakeholders and IT, driving informed decision-making and enabling successful project delivery.</p><p><b>Key Responsibilities</b></p><ul><li>Manage the IT demand intake process, ensuring requests are captured, evaluated, and processed efficiently.</li><li>Partner with business stakeholders to gather, analyze, and document business requirements for IT initiatives and services.</li><li>Develop, maintain, and communicate the IT demand pipeline, roadmap, and backlog.</li><li>Facilitate demand prioritization sessions with business and IT leaders to align initiatives with strategic objectives, available capacity, and business value.</li><li>Collaborate with architecture, infrastructure, application, and delivery teams to assess solution feasibility, effort estimates, resource requirements, and implementation timelines.</li><li>Monitor and manage the demand backlog, ensuring requests progress through governance and approval processes in a timely manner.</li><li>Prepare dashboards, reports, and performance metrics to provide visibility into demand status, priorities, and portfolio health.</li><li>Ensure all demand requests comply with enterprise architecture principles, IT governance policies, and organizational standards.</li><li>Support investment planning and portfolio decision-making through business case analysis and value assessments.</li><li>Identify and implement continuous improvements to demand management processes, tools, and governance.</li><li>Work closely with the PMO, project managers, and delivery teams to ensure a smooth transition from approved demand to project initiation and execution.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Proven experience in IT Demand Management, IT Portfolio Management, Business Analysis, or a similar role. Strong understanding of IT governance, project portfolio management, and demand management best practices. Experience facilitating stakeholder workshops and prioritization sessions. Excellent analytical, communication, and stakeholder management skills. Familiarity with Agile, Waterfall, or hybrid delivery methodologies. Experience with demand management, PPM, or ITSM platforms is an advantage.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced IT Demand Manager to oversee the end-to-end demand management process, ensuring business needs are effectively captured, prioritized, and aligned with organizational strategy and IT capabilities.<br> The ideal candidate will serve as the key link between business stakeholders and IT, driving informed decision-making and enabling successful project delivery.<br> Key Responsibilities Manage the IT demand intake process, ensuring requests are captured, evaluated, and processed efficiently.<br> Partner with business stakeholders to gather, analyze, and document business requirements for IT initiatives and services.<br> Develop, maintain, and communicate the IT demand pipeline, roadmap, and backlog.<br> Facilitate demand prioritization sessions with business and IT leaders to align initiatives with strategic objectives, available capacity, and business value.<br> Collaborate with architecture, infrastructure, application, and delivery teams to assess solution feasibility, effort estimates, resource requirements, and implementation timelines.<br> Monitor and manage the demand backlog, ensuring requests progress through governance and approval processes in a timely manner.<br> Prepare dashboards, reports, and performance metrics to provide visibility into demand status, priorities, and portfolio health.<br> Ensure all demand requests comply with enterprise architecture principles, IT governance policies, and organizational standards.<br> Support investment planning and portfolio decision-making through business case analysis and value assessments.<br> Identify and implement continuous improvements to demand management processes, tools, and governance.<br> Work closely with the PMO, project managers, and delivery teams to ensure a smooth transition from approved demand to project initiation and execution.<br> Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.<br> Proven experience in IT Demand Management, IT Portfolio Management, Business Analysis, or a similar role.<br> Strong understanding of IT governance, project portfolio management, and demand management best practices.<br> Experience facilitating stakeholder workshops and prioritization sessions.<br> Excellent analytical, communication, and stakeholder management skills.<br> Familiarity with Agile, Waterfall, or hybrid delivery methodologies.<br> Experience with demand management, PPM, or ITSM platforms is an advantage.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are seeking an experienced and technically strong Delivery Manager to lead the successful delivery of IT projects and technology initiatives.<br> In this role, you will oversee cross-functional technical teams, ensure high-quality solution delivery, and act as the primary liaison between IT, business stakeholders, the PMO, and external partners.<br> The ideal candidate combines strong technical expertise with exceptional leadership, communication, and project delivery skills, enabling teams to deliver innovative solutions on time and within scope.<br> Key Responsibilities Lead and coordinate cross-functional technical teams, including software developers, QA engineers, and technical specialists, throughout the project lifecycle.<br> Own the end-to-end technical delivery of multiple IT projects, ensuring successful execution from planning through deployment.<br> Serve as the primary IT point of contact for the PMO, business units, third-party vendors, and technology partners.<br> Translate business requirements into actionable technical plans, priorities, and delivery roadmaps.<br> Provide technical leadership to ensure solutions meet architecture, security, quality, and performance standards.<br> Manage IT project scope, schedules, resource allocation, deliverables, and technical dependencies.<br> Facilitate technical discussions, drive decision-making, and resolve delivery challenges across stakeholders.<br> Identify, assess, and mitigate technical risks while proactively managing project dependencies and blockers.<br> Coordinate smooth transitions between development, testing, release, and production deployment activities.<br> Monitor delivery progress, resource utilization, project health, and technical performance, providing regular updates to IT leadership.<br> Foster collaboration, accountability, and continuous improvement across technical teams to achieve successful project outcomes.<br> Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.<br> 7+ years of experience in software development, IT project delivery, or technology leadership roles.<br> Proven experience managing technical teams and delivering complex IT projects.<br> Strong understanding of software development methodologies, SDLC, Agile, and Scrum practices.<br> Experience working with PMOs, business stakeholders, vendors, and cross-functional teams.<br> Excellent leadership, stakeholder management, communication, and problem-solving skills.<br> Strong understanding of software architecture, application delivery, quality assurance, and deployment processes.<br> PMP, PRINCE2, Scrum Master, or Agile certifications are considered an advantage.<br></span> </div>

<p>We are seeking an experienced ABAP Developer to contribute to SAP-related technical initiatives during a 3-month engagement. The role will focus on developing, enhancing, and maintaining ABAP solutions while supporting business and technical requirements across SAP environments. Key Requirements 4 5 years of experience in SAP ABAP development. Strong proficiency in ABAP programming , including both classical and modern ABAP syntax. Hands-on experience with SAP Data Dictionary (DDIC) objects, including tables, structures, domains, and data elements. Experience developing and supporting: ABAP reports Function modules Classes and methods DDIC objects Strong knowledge of Object-Oriented ABAP , including classes, methods, inheritance, and polymorphism. Proficiency with key SAP transactions such as SE11, SE16, SE38, SE37, SE24, SE93, SE09, and SM37 . Experience with Open SQL development. Understanding of SAP Transport Management and related transaction codes (SE09, SE10, SE01). Experience with ABAP on HANA , including CDS Views, AMDP, and Table Functions. Exposure to HANA Native SQL . Experience developing and consuming OData Services . Key Responsibilities Design, develop, test, and maintain ABAP programs and custom SAP developments. Develop and enhance reports, interfaces, forms, function modules, and classes. Create and maintain Data Dictionary objects including tables, structures, and data elements. Develop Object-Oriented ABAP solutions following SAP development standards. Build and optimize database queries using Open SQL and HANA technologies. Develop and support CDS Views, AMDP procedures, and OData services where required. Manage transport requests and support deployment activities across SAP environments. Troubleshoot and resolve technical issues related to custom SAP developments. Collaborate with functional consultants and business users to gather and implement requirements. Prepare technical documentation and support knowledge transfer activities. If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/ If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. Strong analytical and troubleshooting skills. Ability to work effectively within technical and functional teams. Ability to manage multiple development tasks within project timelines.</p>

<p><h4>Description</h4> <p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p> <p>If yes, then this is the job you’re looking for. UXBERT Labs is one of the best digital and user experience design agencies in the GCC, working with the biggest regional and international brands such as STC, Amazon, Gucci, and more. UXBERT Labs is part of the Supertech Group, also consisting of Webook, Saudi’s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.</p> <h4>Job overview:</h4> <p>We are looking for a Senior Delivery Manager to lead the delivery of complex digital products and software solutions, ensuring timely, high-quality, and on-budget execution. Acting as both project manager and scrum master, you will drive agile methodologies, align stakeholders, and lead cross-functional teams to consistently deliver value each sprint.</p> <h4>Key responsibilities:</h4> <ul> <li>Ensure that all projects are delivered on time, within project scope, and within budget.</li> <li>Define project objectives and delivery roadmaps aligned with business goals.</li> <li>Lead agile ceremonies (sprint planning, daily scrum, sprint reviews, retrospectives).</li> <li>Build and maintain strong relationships with clients and stakeholders.</li> <li>Manage project timelines, track progress (KPIs), and ensure deliverables meet expectations.</li> <li>Identify project risks, dependencies, and challenges, and drive mitigation plans.</li> <li>Lead client engagements to clarify requirements and manage expectations.</li> <li>Monitor team performance, remove blockers (impediments), and foster a high-performing environment.</li> <li>Drive continuous improvement of agile processes and software delivery practices.</li> <li>Ensure quality assurance (QA) standards and successful delivery.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, IT, software engineering, or a related field.</li> <li>5+ years of proven experience in project management and software delivery.</li> <li>Strong leadership, organizational, and communication skills.</li> <li>Solid experience with agile methodologies and frameworks and project management tools (like Jira).</li> <li>Solid organizational skills, including attention to detail and multitasking skills.</li> <li>Fluent in English and Arabic (written and spoken).</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p> <p>If yes, then this is the job you’re looking for. UXBERT Labs is one of the best digital and user experience design agencies in the GCC, working with the biggest regional and international brands such as STC, Amazon, Gucci, and more. UXBERT Labs is part of the Supertech Group, also consisting of Webook, Saudi’s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.</p> <h4>Job overview:</h4> <p>We are looking for a Senior Delivery Manager to lead the delivery of complex digital products and software solutions, ensuring timely, high-quality, and on-budget execution. Acting as both project manager and scrum master, you will drive agile methodologies, align stakeholders, and lead cross-functional teams to consistently deliver value each sprint.</p> <h4>Key responsibilities:</h4> <ul> <li>Ensure that all projects are delivered on time, within project scope, and within budget.</li> <li>Define project objectives and delivery roadmaps aligned with business goals.</li> <li>Lead agile ceremonies (sprint planning, daily scrum, sprint reviews, retrospectives).</li> <li>Build and maintain strong relationships with clients and stakeholders.</li> <li>Manage project timelines, track progress (KPIs), and ensure deliverables meet expectations.</li> <li>Identify project risks, dependencies, and challenges, and drive mitigation plans.</li> <li>Lead client engagements to clarify requirements and manage expectations.</li> <li>Monitor team performance, remove blockers (impediments), and foster a high-performing environment.</li> <li>Drive continuous improvement of agile processes and software delivery practices.</li> <li>Ensure quality assurance (QA) standards and successful delivery.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, IT, software engineering, or a related field.</li> <li>5+ years of proven experience in project management and software delivery.</li> <li>Strong leadership, organizational, and communication skills.</li> <li>Solid experience with agile methodologies and frameworks and project management tools (like Jira).</li> <li>Solid organizational skills, including attention to detail and multitasking skills.</li> <li>Fluent in English and Arabic (written and spoken).</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The data platform technology architect leads the architecture, design, and evolution of the government's core data platforms — ensuring scalable, secure, and interoperable solutions. You will enable seamless data exchange and integration across government entities and oversee data ingestion, storage, APIs, master data management, and advanced analytics capabilities, all in alignment with government-wide strategy and policy.</p> <ul> <li><strong>Define and own the end-to-end architecture for core data platforms</strong> — ensuring scalability, performance, and security.</li> <li><strong>Advise on technology selection, solution architecture, and platform harmonization</strong> for optimal, future-proof, cost-effective deployments aligned to government-wide data strategy.</li> <li><strong>Lead architecture and oversight of a complex ecosystem of data platforms</strong> — ensuring interoperability, consistency, and alignment across multiple vendors and technologies.</li> <li><strong>Design and govern the data sharing platform</strong>, enabling secure, standardized data flows across entities.</li> <li><strong>Oversee implementation and evolution of platform components</strong> for sharing, provisioning, and performance measurement.</li> <li><strong>Guide design and implementation of entity-level data solutions:</strong> ingestion, storage (lakes/warehouses), catalogues, master data management, integration layers, and analytics.</li> <li><strong>Ensure interoperability across entities</strong> through standardized data exchange, APIs, and integration patterns.</li> <li><strong>Oversee platform lifecycle management</strong> — setup, operations, upgrades, migrations, and decommissioning of legacy platforms.</li> <li><strong>Engage stakeholders</strong> to align the platform roadmap with strategic priorities and evolving data use cases.</li> <li><strong>Collaborate with engineering teams and vendors</strong> to ensure high-quality platform delivery and deployment.</li> <li><strong>Drive platform adoption and value realization</strong> through enablement and use case activation.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's or master's in computer science, data engineering, or related field.</li> <li>20+ years in technology architecture — including designing and deploying large-scale data platforms in multinational or multi-entity environments (preferably with exposure in Europe or North America).</li> <li>Proven hands-on experience architecting and implementing cloud-based data platforms, data marketplaces, and integration ecosystems across entities.</li> <li>Strong expertise across modern data platforms and technologies — e.g., Azure, Databricks, Snowflake, Informatica, Microsoft Purview, Palantir Foundry, or similar.</li> <li>Demonstrated ability to assess, select, and harmonize technologies across diverse vendors.</li> <li>Government or large-scale enterprise ecosystem experience strongly preferred.</li> <li>Excellent English communication; Arabic a plus.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The data platform technology architect leads the architecture, design, and evolution of the government's core data platforms — ensuring scalable, secure, and interoperable solutions. You will enable seamless data exchange and integration across government entities and oversee data ingestion, storage, APIs, master data management, and advanced analytics capabilities, all in alignment with government-wide strategy and policy.</p> <ul> <li><strong>Define and own the end-to-end architecture for core data platforms</strong> — ensuring scalability, performance, and security.</li> <li><strong>Advise on technology selection, solution architecture, and platform harmonization</strong> for optimal, future-proof, cost-effective deployments aligned to government-wide data strategy.</li> <li><strong>Lead architecture and oversight of a complex ecosystem of data platforms</strong> — ensuring interoperability, consistency, and alignment across multiple vendors and technologies.</li> <li><strong>Design and govern the data sharing platform</strong>, enabling secure, standardized data flows across entities.</li> <li><strong>Oversee implementation and evolution of platform components</strong> for sharing, provisioning, and performance measurement.</li> <li><strong>Guide design and implementation of entity-level data solutions:</strong> ingestion, storage (lakes/warehouses), catalogues, master data management, integration layers, and analytics.</li> <li><strong>Ensure interoperability across entities</strong> through standardized data exchange, APIs, and integration patterns.</li> <li><strong>Oversee platform lifecycle management</strong> — setup, operations, upgrades, migrations, and decommissioning of legacy platforms.</li> <li><strong>Engage stakeholders</strong> to align the platform roadmap with strategic priorities and evolving data use cases.</li> <li><strong>Collaborate with engineering teams and vendors</strong> to ensure high-quality platform delivery and deployment.</li> <li><strong>Drive platform adoption and value realization</strong> through enablement and use case activation.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's or master's in computer science, data engineering, or related field.</li> <li>20+ years in technology architecture — including designing and deploying large-scale data platforms in multinational or multi-entity environments (preferably with exposure in Europe or North America).</li> <li>Proven hands-on experience architecting and implementing cloud-based data platforms, data marketplaces, and integration ecosystems across entities.</li> <li>Strong expertise across modern data platforms and technologies — e.g., Azure, Databricks, Snowflake, Informatica, Microsoft Purview, Palantir Foundry, or similar.</li> <li>Demonstrated ability to assess, select, and harmonize technologies across diverse vendors.</li> <li>Government or large-scale enterprise ecosystem experience strongly preferred.</li> <li>Excellent English communication; Arabic a plus.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The front-end developer (associate) is responsible for building and maintaining user-facing features across web and mobile applications. The role focuses on developing responsive interfaces using React.js and React Native, collaborating with cross-functional teams, and contributing to the full application lifecycle. The developer will support UI implementation, bug fixing, performance optimization, and integration with backend services.</p> <h4>Key responsibilities:</h4> <ul> <li>Contribute to the development and maintenance of web and mobile applications.</li> <li>Develop responsive and user-friendly interfaces using React.js.</li> <li>Build and enhance mobile features using React Native (iOS & Android).</li> <li>Collaborate with UI/UX designers to translate designs into functional interfaces.</li> <li>Maintain and improve existing applications and features.</li> <li>Troubleshoot and fix bugs identified by QA or monitoring tools.</li> <li>Improve application performance, speed, and usability.</li> <li>Support integration with RESTful APIs and backend services.</li> <li>Write clean, reusable, and well-documented code.</li> <li>Participate in code reviews and apply feedback from senior team members.</li> <li>Work within Agile/Scrum teams and contribute to sprint activities.</li> <li>Collaborate with developers, designers, and product teams to deliver solutions.</li> <li>Assist in preparing technical documentation and implementation guides.</li> <li>Ensure high-quality UI standards and consistency across platforms.</li> <li>Learn and adopt best practices in frontend development.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in computer science, software engineering, or a related field.</li> <li>1-2 years of experience in front-end web development or relevant internships.</li> <li>Basic understanding of web and mobile application development lifecycle.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Basic understanding of web and mobile application development lifecycle.</li> <li>Proficiency in HTML5, CSS3, and JavaScript (ES6+).</li> <li>Basic knowledge of React.js and component-based architecture.</li> <li>Familiarity with React Native for mobile app development.</li> <li>Understanding of RESTful APIs integration.</li> <li>Basic knowledge of Git version control.</li> <li>Familiarity with responsive design and cross-browser compatibility.</li> <li>Exposure to state management tools (e.g., Redux) is a plus.</li> <li>Basic knowledge of TypeScript is a plus.</li> <li>Familiarity with testing tools (e.g., Jest) is a plus.</li> <li>Understanding of Angular is considered a plus for future needs (secondary skill).</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The front-end developer (associate) is responsible for building and maintaining user-facing features across web and mobile applications. The role focuses on developing responsive interfaces using React.js and React Native, collaborating with cross-functional teams, and contributing to the full application lifecycle. The developer will support UI implementation, bug fixing, performance optimization, and integration with backend services.</p> <h4>Key responsibilities:</h4> <ul> <li>Contribute to the development and maintenance of web and mobile applications.</li> <li>Develop responsive and user-friendly interfaces using React.js.</li> <li>Build and enhance mobile features using React Native (iOS & Android).</li> <li>Collaborate with UI/UX designers to translate designs into functional interfaces.</li> <li>Maintain and improve existing applications and features.</li> <li>Troubleshoot and fix bugs identified by QA or monitoring tools.</li> <li>Improve application performance, speed, and usability.</li> <li>Support integration with RESTful APIs and backend services.</li> <li>Write clean, reusable, and well-documented code.</li> <li>Participate in code reviews and apply feedback from senior team members.</li> <li>Work within Agile/Scrum teams and contribute to sprint activities.</li> <li>Collaborate with developers, designers, and product teams to deliver solutions.</li> <li>Assist in preparing technical documentation and implementation guides.</li> <li>Ensure high-quality UI standards and consistency across platforms.</li> <li>Learn and adopt best practices in frontend development.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in computer science, software engineering, or a related field.</li> <li>1-2 years of experience in front-end web development or relevant internships.</li> <li>Basic understanding of web and mobile application development lifecycle.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Basic understanding of web and mobile application development lifecycle.</li> <li>Proficiency in HTML5, CSS3, and JavaScript (ES6+).</li> <li>Basic knowledge of React.js and component-based architecture.</li> <li>Familiarity with React Native for mobile app development.</li> <li>Understanding of RESTful APIs integration.</li> <li>Basic knowledge of Git version control.</li> <li>Familiarity with responsive design and cross-browser compatibility.</li> <li>Exposure to state management tools (e.g., Redux) is a plus.</li> <li>Basic knowledge of TypeScript is a plus.</li> <li>Familiarity with testing tools (e.g., Jest) is a plus.</li> <li>Understanding of Angular is considered a plus for future needs (secondary skill).</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The SOC Team Leader is responsible for leading and managing ZainTECH s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and NCSC licensing obligations.</p><p>Responsibilities:</p><ul><li><strong>SOC Operations Management</strong> Lead daily SOC operations across all monitoring and response activities. Ensure continuous 24x7 monitoring coverage and effective shift management. Oversee incident handling, escalation, and investigation activities. Ensure adherence to customer SLAs and operational procedures. Monitor SOC performance and service quality metrics.</li><li><strong>Incident Management &amp; Escalation</strong> Act as the primary escalation point for high-severity security incidents. Coordinate incident response activities across technical teams and stakeholders. Support containment, investigation, eradication, and recovery efforts. Review incident reports and ensure quality of investigation outputs. Participate in major incident and crisis management activities.</li><li><strong>Team Leadership &amp; Development</strong> Lead, mentor, and develop SOC analysts across all levels. Conduct Performance reviews ,Coaching sessions and Knowledge transfer initiatives Support recruitment, onboarding, and training activities.</li><li><strong>Threat Detection &amp; Operational Improvement</strong> Drive continuous improvement of monitoring and detection capabilities. Review and approve Use cases , Correlation rules , Dashboards and Operational procedures Identify gaps in detection coverage and operational effectiveness. Support SOC maturity and service enhancement initiatives.</li><li><strong>Governance, Reporting &amp; Stakeholder Management</strong> Prepare operational reports and service reviews. Participate in customer meetings and security governance discussions. Ensure compliance with Internal security policies , Regulatory obligations and NCSC licensing requirements Maintain operational documentation, procedures, and playbooks.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related field. Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience Previous experience leading security operations teams. Strong experience with in SIEM platforms , Threat detection , Incident response and Security operations management Experience within MSSP environments is highly preferred.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Successful support for the implementation and delivery of the FMIS project, including: High-quality business requirements documentation. Support for solution design and implementation activities. Coordination with stakeholders and technical teams. Support for testing, UAT, and training activities. Delivery of project documentation and reporting. Support for successful project deployment and stabilization. Work Location Amman Expected duration 9 months Duties and Responsibilities Specific Outputs/Tasks include but not limited to: Conduct business analysis activities and gather detailed business requirements. Prepare and maintain Business Requirement Documents (BRDs), functional specifications, workflows, process diagrams, and related project documentation. Coordinate with business stakeholders, developers, and technical teams to ensure accurate understanding and implementation of requirements. Assist in project planning, monitoring, and coordination activities. Support solution design discussions and implementation activities. Assist in defining system workflows, validation rules, reporting requirements, and dashboards. Participate in testing activities including SIT, UAT, and defect management. Support data migration validation and business verification activities. Develop user manuals, training materials, and conduct user training sessions where required. Support project governance, progress tracking, and status reporting. Coordinate with external vendors and consultants involved in the FMIS implementation. Ensure compliance with UNRWA IMT standards, project management frameworks, and quality assurance processes. Perform other related duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University degree from accredited educational institution in Information Technology, Information Systems, Computer Science, Business Administration, Software Engineering or related discipline.</li><li>Minimum 4 years of experience in web application development using ASP.NET/.NET Core and MS SQL Server.</li><li>Experience in enterprise application development and implementation.</li><li>Experience developing APIs and integrations.</li><li>Experience in ASP.NET MVC, .NET Framework/.NET Core, C#, JavaScript, HTML, CSS, and related technologies.</li><li>Experience with relational databases and SQL Server.</li><li>Experience in troubleshooting, debugging, and performance optimization.</li><li>Familiarity with deployment environments and DevOps practices is desirable.</li><li>Experience with GIS integrations and dashboards is an asset.</li><li>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.</li></ul><p></p></section>

<p>The Senior Java Developer is responsible for developing, enhancing, and maintaining CR2 s BankWorld product. This role involves designing and implementing high-quality software solutions, integrating AI/LLM capabilities where appropriate, contributing to new business requirements, and maintaining existing functionality within a collaborative Scrum team environment. This role is based in either our Amman or Bangalore office and follows a hybrid working model, with employees expected to work on-site three days per week.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Design and implementation:</strong> Design and implement new features, ensuring alignment with business requirements, technical specifications, security practices, and project timelines.</li><li><strong>Agile development and team collaboration:</strong> Actively participate in Agile Scrum ceremonies and work closely with team members to achieve project goals and deliverables.</li><li><strong>Code quality and review:</strong> Ensure adherence to software design best practices, participate in design and code reviews, and proactively suggest improvements to processes and practices.</li><li><strong>Product security:</strong> Follow sound security engineering practices to protect the integrity and security of the product.</li><li><strong>Support and troubleshooting:</strong> Assist in maintaining and supporting new and existing features by working with the support team to diagnose and resolve issues promptly.</li><li><strong>Innovation and continuous learning:</strong> Stay up to date with emerging technologies and industry trends, and integrate new solutions to enhance user experience and product functionality.</li><li><strong>Out-of-hours support:</strong> Provide occasional out-of-hours support for critical product issues when required.</li><li><strong>Additional tasks:</strong> Perform any other related tasks assigned by the line manager.</li><li><strong>Generative AI for development :</strong> Leverage AI-assisted coding tools, such as GitHub Copilot, Junie, Claude AI and any other tools identified by our architecture team to accelerate development while maintaining code quality standards; document and review AI-generated solutions for security and correctness.</li><li><strong>AI-powered testing and automation :</strong> Explore and implement AI-driven testing frameworks and agents for automated QA, regression testing, and edge-case discovery in payment processing pipelines.</li></ul><p><strong>Critical Competencies</strong></p><ul><li><strong>Technical expertise:</strong> Proficient in Java programming with strong object-oriented design and programming skills.</li><li><strong>Agile methodologies:</strong> Experienced in Agile software development methodologies such as Scrum, Kanban, or similar frameworks.</li><li><strong>Version control:</strong> Proficient in Git for source code management.</li><li><strong>Communication skills:</strong> Excellent written and verbal communication skills in English, with the ability to present technical ideas clearly and precisely.</li><li><strong>Attention to detail:</strong> Strong attention to detail with a high level of accuracy and a passion for continuous learning.</li><li><strong>Problem-solving:</strong> Strong problem-solving abilities, with a focus on identifying challenges, proposing solutions, and contributing to the overall success of the company.</li><li><strong>Team collaboration:</strong> A strong team player who is cooperative, flexible, and committed to working effectively with others to achieve shared goals.</li><li><strong>Customer focus:</strong> Strong customer orientation, with a focus on delivering high-quality solutions that meet client needs.</li></ul><p><strong>Qualifications &amp; Experience</strong></p><ul><li><strong>Educational background:</strong> Honours degree or diploma in Computer Science, Software Engineering, or a related field.</li><li><strong>Java expertise:</strong> 5+ years of proven experience in Java programming.</li><li><strong>Desirable skills:</strong> Experience with Java frameworks such as Spring Framework, Spring MVC, Spring Boot, Spring Cloud, JPA, Spring Data, and Kafka; microservices architectures; RESTful APIs; relational databases, including SQL for Oracle; cross-platform development; multi-threading; and familiarity with the banking or financial services sector.</li></ul><p><strong>Success Metrics</strong></p><ul><li><strong>Feature delivery:</strong> Timely and accurate delivery of new features and enhancements in line with Scrum goals, project timelines, and business requirements, including story points delivered within the sprint.</li><li><strong>Code quality:</strong> High-quality, reliable code with minimal defects, adherence to software unit testing best practices, appropriate code coverage, and strong product security.</li><li><strong>Team contribution:</strong> Active participation and collaboration within the Scrum team, contributing to team goals and project milestones.</li><li><strong>Customer satisfaction:</strong> Positive feedback from internal and external stakeholders regarding the functionality, stability, and security of the product, with a target of zero implementation bugs in customer-reported issues.</li><li><strong>Continuous improvement:</strong> Demonstrated commitment to staying updated with industry trends and incorporating new knowledge into daily work, including completion of annual training hours.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications &amp; Experience</strong></p><ul><li><strong>Educational background:</strong> Honours degree or diploma in Computer Science, Software Engineering, or a related field.</li><li><strong>Java expertise:</strong> 5+ years of proven experience in Java programming.</li><li><strong>Desirable skills:</strong> Experience with Java frameworks such as Spring Framework, Spring MVC, Spring Boot, Spring Cloud, JPA, Spring Data, and Kafka; microservices architectures; RESTful APIs; relational databases, including SQL for Oracle; cross-platform development; multi-threading; and familiarity with the banking or financial services sector.</li></ul><p><strong>Critical Competencies</strong></p><ul><li><strong>Technical expertise:</strong> Proficient in Java programming with strong object-oriented design and programming skills.</li><li><strong>Agile methodologies:</strong> Experienced in Agile software development methodologies such as Scrum, Kanban, or similar frameworks.</li><li><strong>Version control:</strong> Proficient in Git for source code management.</li><li><strong>Communication skills:</strong> Excellent written and verbal communication skills in English, with the ability to present technical ideas clearly and precisely.</li><li><strong>Attention to detail:</strong> Strong attention to detail with a high level of accuracy and a passion for continuous learning.</li><li><strong>Problem-solving:</strong> Strong problem-solving abilities, with a focus on identifying challenges, proposing solutions, and contributing to the overall success of the company.</li><li><strong>Team collaboration:</strong> A strong team player who is cooperative, flexible, and committed to working effectively with others to achieve shared goals.</li><li><strong>Customer focus:</strong> Strong customer orientation, with a focus on delivering high-quality solutions that meet client needs.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><p>About the location: Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p><p>About the Role Our Spa Receptionist, you will be the first point of contact for our guests and members, creating a welcoming and professional experience from arrival to departure. You will play a key role in managing spa reservations, guest inquiries, retail sales, administrative functions, and daily reception operations while ensuring exceptional service standards are consistently delivered. This position requires excellent communication skills, strong attention to detail, and a passion for wellness and hospitality.</p><p>What You Will Do</p><ul><li>Welcome guests and members warmly, ensuring a personalized and seamless spa experience.</li><li>Manage spa reservations, appointments, cancellations, and schedule updates using the spa management system.</li><li>Communicate appointment details and schedule changes promptly to therapists and spa team members.</li><li>Process guest payments, charges, memberships, gift certificates, and retail transactions accurately.</li><li>Maintain daily cashier reports, accounting records, and reconciliation procedures in accordance with established policies.</li><li>Read, update, and communicate relevant information from the daily logbook to ensure smooth operations.</li><li>Handle incoming and outgoing correspondence and maintain organized guest and membership records.</li><li>Promote spa treatments, memberships, packages, and retail products to maximize revenue opportunities.</li><li>Provide knowledgeable recommendations on spa services, wellness products, and treatment benefits.</li><li>Monitor and maintain inventory levels of retail products, office supplies, guest amenities, and spa linen items.</li><li>Prepare regular operational reports, including membership status, expired memberships, attendance statistics, birthday reports, therapist commissions, and monthly performance reports.</li><li>Ensure the reception area, juice bar, guest waiting areas, and surrounding facilities remain clean, organized, and always welcoming.</li><li>Respond professionally to guest feedback, requests, and concerns, escalating issues when necessary.</li><li>Maintain confidentiality of guest information and financial records.</li><li>Follow all hotel safety, security, emergency, and operational procedures.</li><li>Assist with special projects and additional duties as assigned by Spa Management.</li></ul><p>What You Bring</p><ul><li>Previous experience in a spa, wellness, hospitality, or front office environment preferred.</li><li>Strong customer service and interpersonal skills with a guest-focused mindset.</li><li>Excellent verbal and written communication skills in English; Arabic language skills are an advantage.</li><li>Experience with spa booking systems, property management systems, or point-of-sale systems is preferred.</li><li>Strong organizational and administrative abilities with excellent attention to detail.</li><li>Ability to handle multiple priorities in a fast-paced environment while maintaining professionalism.</li><li>Basic accounting, cash-handling, and reporting skills.</li><li>Sales-oriented approach with the ability to recommend services and retail products confidently.</li><li>Proficiency in Microsoft Office applications and general computer systems.</li><li>Positive attitude, teamwork skills, and a passion for delivering exceptional guest experiences.</li></ul><p>What We Offer</p><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A supportive and collaborative work environment.</li><li>Training programs designed to enhance your hospitality and wellness expertise.</li><li>Employee wellness and recognition programs.</li><li>The opportunity to be part of a luxury guest experience focused on excellence and personalized service.</li></ul><p>Schedule &amp; Hours</p><p>Full time Job. Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience in a spa, wellness, hospitality, or front office environment preferred.</li><li>Strong customer service and interpersonal skills with a guest-focused mindset.</li><li>Excellent verbal and written communication skills in English; Arabic language skills are an advantage.</li><li>Experience with spa booking systems, property management systems, or point-of-sale systems is preferred.</li><li>Strong organizational and administrative abilities with excellent attention to detail.</li><li>Ability to handle multiple priorities in a fast-paced environment while maintaining professionalism.</li><li>Basic accounting, cash-handling, and reporting skills.</li><li>Sales-oriented approach with the ability to recommend services and retail products confidently.</li><li>Proficiency in Microsoft Office applications and general computer systems.</li><li>Positive attitude, teamwork skills, and a passion for delivering exceptional guest experiences.</li><li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As part of the Infrastructure Support team, you will provide operational and project support to TDM Group and its global partners ensuring incidents, problems and requests are being dealt with to agreed service levels. In addition, you will be participating in the implementation of projects relevant to your area of responsibility. Beyond technical expertise, this role demands strong communication skills, effective collaboration, leadership potential, and a commitment to excellence and continuous improvement.</p><p>Responsible for ensuring that all requests and incidents are resolved within SLA and to ITIL standards via effective 2nd line support and systems management</p><p>Identify, diagnose and resolve IT infrastructure problems within SLA and to ITIL standards. This role focuses on network infrastructure as the main duties.</p><p>Implement and manage IT infrastructure solutions and systems with a focus on networks</p><p>Implement TDM Group s IT processes and security policies.</p><p>Contribute to the progression of the infrastructure team by advising best practices and delivering the best possible solutions.</p><p>Mentor, coach and support the team members.</p><p>Demonstrate ownership and accountability in complex incidents and projects.</p><p>Participate in 24x7 on-call rota</p><p>Ability to travel on demand</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>6+ years of experience in the networking field with experience in leadership roles as a plus.</li><li>Strong English skills, both spoken and written.</li><li><strong>Core technologies and Skills:</strong></li><li>A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking</li><li>Working knowledge of common network monitoring and security utilities with experience in implementing and using Zabbix as a plus.</li><li>Hands-on experience implementing and administering network devices and technologies:</li><ul><li>Multi-vendor Routing and Switching platforms including Cisco, Netgear and HP.</li><li>Multi-vendor UTM and Firewall appliances including Cisco, Fortinet and Sonicwall.</li><li>Intrusion Prevention and DDoS Mitigation Systems.</li><li>Network Management and Monitoring Systems.</li><li>Wireless Systems.</li><li>VPN and WAN Technologies.</li><li>Microsoft Azure networking.</li></ul><li><strong>Complementary Technologies:</strong></li><li>Knowledge and experience in Microsoft environments:</li><ul><li>Windows Server (including Active Directory).</li><li>Microsoft Azure.</li><li>Microsoft 365.</li><li>Amazon Web Services networking.</li><li>Linux server administration.</li><li>Python programming.</li><li>Git and version control systems.</li><li>Hands-on experience with automation tools such as Ansible, GitHub Actions, Azure Pipelines etc.</li></ul><li>Good technical documentation skills.</li><li>Previous experience in an IT service provider organisation is a plus.</li><li><strong>Qualifications &amp; Education</strong></li><li>Bachelor s degree (preferably in Computer/Network science/engineering related).</li><li>Current CCNP and/or CCSP is required.</li><li>Fortinet NSE 4 is strongly preferred.</li><li>Fortinet NSE 5 and 7 are a plus.</li><li>Microsoft Certified: Azure Network Engineer Associate is strongly preferred.</li><li>Microsoft Certified: Azure Administrator Associate is a plus.</li><li>AWS Certified Advanced Networking Specialty is a plus.</li><li><strong>Personal Qualities</strong></li><li>Commitment to excellence and achieving the highest standards.</li><li>Excellent communication and customer service skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to delegate, prioritize and multitask.</li><li>Willingness to learn new technologies and maintain industry knowledge.</li><li>Self-motivated and hardworking.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><b>Our Opportunity</b></span><br><br><span><b>​</b></span> <br><br>The ideal candidate will work closely with clients and cross-functional internal teams to identify, analyse, and solve complex business problems. The Senior Business Analyst will be responsible for understanding business needs, translating them into clear technical and functional requirements, and supporting the delivery of effective digital solutions aligned with project objectives.<br><br><span><b>You Will</b></span><br><br></span><ul><li><span>Work closely with clients and stakeholders to identify, analyse, and document business requirements.<br></span></li><li><span>Translate business needs into clear functional specifications and user stories.<br></span></li><li><span>Analyse and document existing business processes to identify areas for optimization.<br></span></li><li><span>Create comprehensive documentation, including business requirements documents (BRDs), functional specifications, process flows, and data flow diagrams.<br></span></li><li><span>Define acceptance criteria and support QA and UAT cycles by validating outputs against business requirements.<br></span></li><li><span>Collaborate with cross-functional teams, including software developers, to ensure alignment between business and technical requirements.<br></span></li><li><span>Support solution design and ensure that implemented systems meet business needs.<br></span></li><li><span>Assist in testing activities, quality checks, and guide users through system changes.<br></span></li><li><span>Analyse and interpret data to generate insights and support decision-making.<br></span></li><li><span>Conduct research and stay up to date with industry trends and best practices.<br></span></li><li><span>Present findings, reports, and recommendations to clients and internal teams.<br></span></li><li><span>Provide post-implementation support and contribute to continuous improvement initiatives.<br></span></li></ul><br><span>Requirements<span><b>To Be Successful in The Role You Need</b></span> <br><br><span></span></span><ul><li>Bachelor’s degree in Business Administration, Computer Science, or a related field<br></li><li>Minimum <b>5+ years of experience</b> in business analysis or a related role<br></li><li>Strong analytical and problem-solving skills<br></li><li>Experience in requirements engineering and documentation standards<br></li><li>Familiarity with Agile software development methodologies<br></li><li>Experience with data analysis and visualization tools is a plus<br></li><li>Excellent communication skills (both verbal and written)<br></li><li>Fluency in <b>Arabic and English</b> with strong writing skills<br></li><li>Good understanding of the <b>Jordanian and MENA context</b><br></li><li>Ability to work independently and within a team in a fast-paced environment<br></li></ul><p><b>Preferred Qualifications:</b><br></p><br><ul><li>PMI-PBA, CBAP, or equivalent certification<br></li><li>Knowledge of <b>ARIS</b> is considered a plus<br></li></ul>Siren is an equal opportunity employer. At Siren we value ethics, dedication, sustainability,<br><br>safeguarding, respect, and inclusion.<br><br>Are you interested in working with our dedicated team on impactful projects? We welcome applications<br><br>from all qualified candidates, regardless of background. Do apply!<br><br><br> </div>

<p>POSITION SUMMARY Calculate figures for food inventories, orders, and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, unload, and process deliveries. Refuse acceptance of damaged, unacceptable, or incorrect items. Troubleshoot vendor delivery issues and oversee return process. Adhere to food safety and handling policies and procedures across all food-related areas. Monitor PAR levels for all food items to ensure proper levels. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education : High school diploma or G.E.D. equivalent.</p><p>Related Work Experience : At least 1 year of related work experience.</p><p>Supervisory Experience : No supervisory experience.</p><p>License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Reporting to the Executive Sous Chef, responsibilities and essential job functions include but are not limited to the following:&nbsp;</p><br><ul><li>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</li><li>Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards</li><li>Conduct daily shift briefings to kitchen colleagues</li><li>Ensure all kitchen colleagues are aware of standards &amp; expectations</li><li>Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback</li><li>Maintain and enhance the food products through creative menu development and presentation</li><li>Have full knowledge of all menu items, daily features and promotions</li><li>Actively interact with guests at tables</li><li>Balance operational, administrative and Colleague needs</li><li>Ensure proper staffing and scheduling in accordance to productivity guidelines</li><li>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</li><li>Follow kitchen policies, procedures and service standards</li><li>Follow all safety and sanitation policies when handling food and beverage</li><li>Other duties as assigned</li></ul><br>Qualifications<br><br><ul><li>Previous leadership experience in the culinary field required</li><li>Journeyman’s papers or international equivalent required</li><li>Diploma Certification in a Culinary discipline an asset</li><li>Computer literate in Microsoft Window applications an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively with fellow colleagues as part of a team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul> </div>

<p>Responsible for data structure and ongoing analysis of Acuative Managed Services clients. It is essential for this position to work with internal and external teams to set strong foundations, which enables data to be turned into a story, that outlines trends and actions. The Reporting and Metrics Analyst provides a single point of contact to the organization for information technology related problems.</p><p><strong>Essential Functions:</strong></p><ul><li>Generates and checks monthly or quarterly reporting outputs.</li><li>Assists with monthly or quarterly client presentations to review reporting and provide recommendations, which improve the effectiveness of the department.</li><li>Data Management<ul><li>Define data output formats and export data from several internal and external sources</li><li>Clean or augment data as needed.</li></ul></li><li>This role will be responsible for the execution and delivery of various Reporting &amp; Metrics initiatives with focus and commitment to budget, schedule, benefit, and quality. This position requires IT-wide coordination and collaboration with other teams to produce successful results and effective IT operations. The position must utilize resourcefulness and assertiveness to; deliver on projects assigned, guide and influence peers and IT teams, drive risk/issue resolution and appropriate escalations, understand details and 'bigger picture' of initiatives, IT and IT/business roadmap impacts to initiatives.</li><li>As a subject matter expert, the candidate will act in a lead role with cross-functional teams to understand and develop metrics and reporting practices based on organizational need.</li><li>Update the internal knowledge base with issue resolution details.</li><li>Perform end-user password resets.</li><li>Provide customer reports for presented to our customers as a report card as to how we are handling their account.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>2+ years experience in a Reports Analyst role.</li><li>Experience of using Power BI &amp; Tableau.</li><li>Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.</li><li>Good understanding of IT KPIs based on service management and business capabilities.</li><li>Good oral and written communication skills; including process documentation.</li><li>Good analytical, problem-solving, negotiation, task and project management, and organizational skills.</li><li>Knowledge of tools, processes, and operations planning.</li><li>Good analysis, project management, and reporting capabilities.</li><li>Strong technical background with advanced personal computer skills including Microsoft Project, Visio, Word, PowerPoint, Excel and Access.</li><li>Customer focused.</li><li>Ability to multitask.</li></ul>