Factory Jobs
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS <br>Education: High school diploma or G.E.D equivalent.<br>Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.<br>Experience in hotel engineering or maintenance a plus.<br>Supervisory Experience: No supervisory experience. <br>REQUIRED QUALIFICATIONS<br>License or Certification: Driver’s License<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS <br>Education: High school diploma or G.E.D equivalent.<br>Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.<br>Experience in hotel engineering or maintenance a plus.<br>Supervisory Experience: No supervisory experience. <br>REQUIRED QUALIFICATIONS<br>License or Certification: Driver’s License<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<br><strong>Responsibilities</strong> <br> <br> <ul> <li>Operates and maintains all aspects of server administration to include, but is not limited</li> <li>to, Microsoft 2008 Active Directory, Windows Internet Name Service (WINS), Domain Name System (DNS), Domain Host Configuration Protocol (DHCP), print queues, etc.</li> <li>Responsible for the daily administration of Exchange servers (2008 or higher) and Outlook Web Access (OWA).</li> <li>Management of Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).</li> <li>Uses VERITAS Backup Exec to conduct file server backup and restores.</li> <li>Maintains systems availability and performs regular maintenance on equipment.</li> <li>Proficient at hardware maintenance and troubleshooting of various vendor server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.</li> <li>Maintains antivirus and security requirements by the US Army standards and regulations.</li> <li>Provides user and Microsoft Exchange account maintenance as required.</li> <li>Establishes shift schedules.</li> <li>Performs employee appraisals, training records and is well versed with the V2X Leadership guide.</li> <li>Performs other duties and assignments as required.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <ul> <li> <strong>Qualifications</strong> </li> <li> <strong> <u>Security Clearance:</u> </strong> <ul> <li>Requires an active Secret Clearance</li> </ul> </li> <li> <strong>Education / Certifications:</strong> <em>One-year related experience may be substituted for one year of education if degree is required.</em> <ul> <li>Bachelor s Degree in Information Technology (IT)</li> <li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li> <li>The authorized certifications for this job title are listed as follows:</li> </ul> </li> <li><br></li><li><ul> </ul> </li> <li> <strong>Experience: </strong> <em>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</em> <ul> <li>The Systems Administrator II is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.</li> <li>The Systems Administrator II must be able to apply extensive knowledge of a variety of the IA field s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.</li> <li>Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.</li> <li>Must have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools.</li> <li>Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment.</li> </ul> </li> <li> <strong>SUPERVISORY / BUDGETARY RESPONSIBILITIES</strong> <ul> <li>At least two years of supervisory or lead experience is preferred.</li> <li>Update proprietary applications regarding:<ul> <li>Update section employee daily status, leave, sick, on site, etc.</li> <li>Verify and track accomplishment of section monthly or quarterly safety and compliance training</li> <li>Purge section employee expired certifications</li> <li>Verify section employee compliance training in Virtual Training Record</li> <li>Verify section vehicle logs are being kept accurately and uploaded</li> <li>Ensure section personnel are maintaining their 8570 / 8140 certifications</li> </ul> </li> <li>Review weekly training compliance reports for accomplishment prior to suspense.</li> <li>Review and approve leave forms ensuring before approval all compliance training is current.</li> <li>Coordinate transportation and integration of new and returning employees.</li> <li>Document and promptly counsel poor performance and policy violations.</li> <li>Enforce all V2X, GO 1, and dress code policies.</li> <li>Provide annual employee appraisal feedback in a professional and constructive manner.</li> <li>Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism.</li> <li>Ensure the safety of personnel and monthly safety inspections are properly conducted.</li> <li>Communicate effectively up and down the chain of command.</li> <li>Manage work schedules.</li> <li>Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC)</li> <li>Work with employees and HR when emergencies or abnormal circumstances occur.</li> <li>To the best of your ability render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism.</li> </ul> </li> </ul> At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><u><span>Job Purpose</span></u></strong></p><br><br><p><span>To maximize the sales revenue from an existing base of customers, whilst at the same time generating new revenue from new customers.</span></p><br><br><br><span></span><p><u><span><strong>PrincipalAccountabilities</strong></span></u></p><br><br><br><p><span><span>a)</span></span><span>Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.</span></p><br><br><br><p><span><span>b)</span></span><span>Probe, question and understand completely the customer needs and requirements to understand where DHL’s service offering can add value to the customers business.</span></p><br><br><br><p><span><span>c)</span></span><span>Identify potential, negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers.</span></p><br><br><br><p><span><span>d)</span></span><span>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional sales revenue from new customers.</span></p><br><br><br><p><span><span>e)</span></span><span>Monitor credit issues and liaise with Finance Department and be aware of issues with no payment and take action where necessary to ensure outstanding money is collected.</span></p><br><br><br><p><span><span>f)</span></span><span>Update and maintain call details on DHL tools, ensure appropriate internal forms are updated so that all information is accessible for future reference and monitoring.</span></p><br><br><br><p><span><span>g)</span></span><span>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.</span></p><br><br><br><p><span><span>h)</span></span><span>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early.</span></p><br><br><br><p><strong><u><span>Nature and Scope</span></u></strong></p><br><br><br><br><p><strong><span><span>a)</span></span></strong><strong><span>Context</span></strong></p><br><br><p><span>The telesales team works together in the Country Office. The team is expected to grow the revenue from small to medium customers through a telephone relationship. At the same time, the function of the team is also to provide support to the Field Sales team and to provide quality leads for high potential customers.</span></p><br><br><br><p><strong><span><span>b)</span></span></strong><strong><span>Reporting Relationships</span></strong></p><br><br><p><span>The Tele sales Executive reports directly to the senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>c)</span></span></strong><strong><span>Contacts</span></strong></p><br><br><br><p><strong><span>Internal</span></strong></p><br><br><p><span>Sales team</span></p><br><br><p><span>Customer Service</span></p><br><br><p><span>Customer Accounting</span></p><br><br><p><span>Operations</span></p><br><br><p><span>Sales Management team</span></p><br><br><p><span>Air Operations</span></p><br><br><br><p><strong><span>External</span></strong></p><br><br><p><span>DHL existing customers</span></p><br><br><p><span>DHL network</span></p><br><br><br><p><strong><span><span>d)</span></span></strong><strong><span>Problem Solving</span></strong></p><br><br><p><span>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business. There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></p><br><br><br><p>The core function of a Tele sales executive is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, the senior management is always available to assist.</p><br><br><br><p><strong><span><span>e)</span></span></strong><strong><span>Decision Making</span></strong></p><br><br><p><span>When negotiating rates and contracts, Tele sales executives are authorized to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></p><br><br><br><p>In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</p><br><br><br><p><strong><span><span>f)</span></span></strong><strong><span>Planning and Organization</span></strong></p><br><br><p><span>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></p><br><br><br><p><span>The planning and organization will be monitored by the Senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>g)</span></span></strong><strong><span>Job Challenge</span></strong></p><br><br><p><span>The most consistent, regular challenge to overcome is that of price. The most demanding part of the position is to make the customer value the service of DHL enough to pay the premium required to use DHL. This requires the Tele sales executive to act as a consultant, to understand the needs of the specific company they are dealing with, and to recognize the implications of DHL’s service on their business. Once these implications are understood, the difficult part is to make the<em>customer</em>recognize these and be prepared to pay for the service difference.</span></p><br><br><br><p><strong><u><span>Knowledge, Skills and Experience</span></u></strong></p><br><br><br><br><p><strong><span>Education</span></strong></p><br><br><p><span>A bachelor’s degree or equivalent work experience preferable business related</span></p><br><br><br><p><strong><span>Experience</span></strong></p><br><br><p><span>Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></p><br><br><p><span>Driving license an advantage</span></p><br><br><p><span>1 to 2 years of DHL experience (if transferred within)</span></p><br><br><br><p><strong><span>Technical Knowledge/Skills</span></strong></p><br><br><p><span>Great English communication skills – written and oral</span></p><br><br><p><span>Excellent PC skills (MS Word & Excel)</span></p><br><br><p><span>Numerically literate</span></p><br><br><p><span>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services</span></p><br><br><br><p><strong><span>Personal Attributes</span></strong></p><br><br><p><span>Well-developed communication & selling skills</span></p><br><br><p><span>Professional Telephone Behavior</span></p><br><br><p><span>Customer Services attitude (controlled temperament)</span></p><br><br><p><span>Dedicated, Hardworking and Enthusiastic</span></p><br><br><p><span>Flexible and prepared to work long hours</span></p><br><br><p><span>Reliable</span></p><br><br><p><span>Ability to work under pressure</span></p><br><br><br><br> </div>
<p><h4>About us</h4>
<p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p>
<p>We are guided by a set of values that define who we are and who we hire: customer obsession, high standards, and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p>
<p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p>
<p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p>
<h4>What you'll do</h4>
<ul>
<li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li>
<li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li>
<li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li>
<li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li>
<li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li>
<li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li>
<li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li>
<li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li>
<li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li>
<li>Build and maintain people metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li>
<li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li>
<li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li>
</ul>
<h4>Requirements</h4>
<h4>What you'll bring</h4>
<ul>
<li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li>
<li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li>
<li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li>
<li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li>
<li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li>
<li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li>
<li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li>
<li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li>
<li>Working knowledge of operating countries labor law and HR compliance requirements</li>
<li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li>
<li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li>
<li>Experience scaling people functions and recruiting teams during rapid company growth</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Statutory health insurance coverage</li>
<li>Supportive, collaborative startup culture</li>
<li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li>
</ul></p><p></p>
<p><h4>About us</h4>
<p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p>
<p>We are guided by a set of values that define who we are and who we hire: customer obsession, high standards, and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p>
<p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p>
<p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p>
<h4>What you'll do</h4>
<ul>
<li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li>
<li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li>
<li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li>
<li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li>
<li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li>
<li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li>
<li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li>
<li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li>
<li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li>
<li>Build and maintain people metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li>
<li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li>
<li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li>
</ul>
<h4>Requirements</h4>
<h4>What you'll bring</h4>
<ul>
<li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li>
<li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li>
<li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li>
<li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li>
<li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li>
<li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li>
<li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li>
<li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li>
<li>Working knowledge of operating countries labor law and HR compliance requirements</li>
<li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li>
<li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li>
<li>Experience scaling people functions and recruiting teams during rapid company growth</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Statutory health insurance coverage</li>
<li>Supportive, collaborative startup culture</li>
<li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li>
</ul></p><p></p>
<p><h4>About us</h4>
<p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p>
<p>We are guided by a set of values that define who we are and who we hire: <strong>Customer obsession, high standards,</strong> and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p>
<p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p>
<p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p>
<h4>What you'll do</h4>
<ul>
<li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li>
<li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li>
<li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li>
<li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li>
<li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li>
<li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li>
<li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li>
<li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li>
<li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li>
<li>Build and maintain People metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li>
<li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li>
<li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li>
</ul>
<h4>Requirements</h4>
<p><strong>What you'll bring</strong></p>
<ul>
<li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li>
<li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li>
<li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li>
<li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li>
<li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li>
<li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li>
<li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li>
<li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li>
<li>Working knowledge of operating countries labor law and HR compliance requirements</li>
<li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li>
<li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li>
<li>Experience scaling people functions and recruiting teams during rapid company growth</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Statutory health insurance coverage</li>
<li>Supportive, collaborative startup culture</li>
<li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li>
</ul></p><p></p>
<p><h4>About us</h4>
<p>Open builds AI that handles customer support for businesses where it actually matters, companies like MoneyGram, Mollie, TicketSwap, and More.com, running at scale, serving millions of people. We're backed by Y Combinator.</p>
<p>We are guided by a set of values that define who we are and who we hire: <strong>Customer obsession, high standards,</strong> and a genuine belief that great work, the kind that actually changes how a business operates, is worth doing properly.</p>
<p>People are the operating system of everything we build. You'll own the full people function at Open, recruiting the best engineers, operators, and builders in the region, building the HR infrastructure that lets us scale without losing what makes us special, and shaping a culture where high standards are the norm. When we hire right and people thrive, it's because of you.</p>
<p>This isn't a coordinator role or a process-management role. It's the job for someone who gets genuinely excited about finding world-class talent, can hold a sharp conversation with a senior engineer, and believes that culture is built one hire and one decision at a time.</p>
<h4>What you'll do</h4>
<ul>
<li>Own the full-cycle, end-to-end recruiting process for all roles at Open, with a strong emphasis on technical hiring (engineering, infrastructure, AI/ML, and product)</li>
<li>Act as a strategic hiring partner to every hiring manager, define role requirements, develop position profiles, and align on priorities and timelines before a single candidate is sourced</li>
<li>Develop and execute targeted sourcing strategies across multiple channels, LinkedIn, referrals, communities, events, direct outreach, to proactively identify and engage top talent, including passive candidates</li>
<li>Build strong candidate pipelines, assess and close top talent in a competitive market, and deliver an exceptional experience for candidates, interviewers, and hiring managers alike</li>
<li>Design and continuously optimize a structured, efficient, and equitable interview process, improving consistency, speed, and candidate experience across every hire</li>
<li>Track, analyze, and report on key recruiting metrics, pipeline health, time-to-fill, source effectiveness, and candidate experience, and share regular insights with leadership</li>
<li>Manage the full employee lifecycle, pre-boarding, onboarding, offboarding, and everything in between, with a relentless focus on creating a seamless employee experience</li>
<li>Own HR operations, employment contracts, payroll coordination, benefits administration, and build the processes and playbooks that let us scale without adding unnecessary overhead</li>
<li>Design and operationalize performance management, review cycles, feedback frameworks, and calibration processes that help people grow and help the company maintain high standards</li>
<li>Build and maintain People metrics dashboards, headcount, attrition, pipeline health, to give leadership real-time visibility into the state of the team</li>
<li>Lead engagement initiatives, surveys, learning & development programs, culture-building activities, that make Open a place where high performers want to stay</li>
<li>Ensure full compliance with Jordanian labor law, maintain accurate employee records, support audits, and keep the organization aligned with legal and regulatory requirements</li>
</ul>
<h4>Requirements</h4>
<p><strong>What you'll bring</strong></p>
<ul>
<li>7+ years of full-cycle recruiting experience in a high-growth tech environment, with a proven track record of closing senior and technical hires</li>
<li>Demonstrated ability to develop and execute recruiting strategies aligned to business objectives, not just fill requisitions, but build pipelines before they're needed</li>
<li>Deep understanding of technical roles, you can hold a real conversation with an engineering hiring manager about backend systems, AI/ML infrastructure, or product architecture</li>
<li>A well-established network in the regional tech talent ecosystem, and the ability to navigate ambiguity to identify and close exceptional candidates in a competitive market</li>
<li>Data-driven approach to recruiting, you track pipeline health, time-to-fill, and source effectiveness, and you use the data to make decisions, not just reports</li>
<li>Strong cross-functional collaboration skills, exceptional communication, relationship-building, and the ability to manage shifting priorities across multiple stakeholders at once</li>
<li>Hands-on ownership of HR operations, employment contracts, payroll coordination, benefits administration, with a systems-thinker mindset for continuous process improvement</li>
<li>Experience designing and running performance management processes in a startup environment, review cycles, calibration, feedback frameworks</li>
<li>Working knowledge of operating countries labor law and HR compliance requirements</li>
<li>Fluent English, written and spoken, with strong written communication skills for outreach, documentation, and internal comms</li>
<li>Experience with ATS platforms (Workable, Ashby, Greenhouse, or similar) and LinkedIn Recruiter</li>
<li>Experience scaling people functions and recruiting teams during rapid company growth</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Statutory health insurance coverage</li>
<li>Supportive, collaborative startup culture</li>
<li>Shape the culture from day one. You won't be joining an existing people function — you'll be building it. That means the values, the rituals, the hiring bar, and the environment people work in are yours to define. For the right person, that's the opportunity of a career.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p><strong>About Open</strong><br>
Open.cx is the AI-native customer support platform built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.</p>
<p>We are backed by Y Combinator, Pioneer Fund, and X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.</p>
<p>We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.</p>
<h4>Your role</h4>
<p>Open.cx is on a 3–5× ARR year, scaling from a handful of enterprise logos to category-contender status. We need a financial architect to build the foundation for that growth and stay with us all the way through the next decade of scale.</p>
<p>Today, finance at Open lives in the founders' heads, a few spreadsheets, and an outsourced accounting partner. Your first mission is to turn that into a structured, compounding system—a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week and that Series A investors will be proud to sign off on.</p>
<h4>What you'll do</h4>
<p><strong>Year 1+</strong></p>
<p><strong>First 100 days</strong></p>
<ul>
<li>Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.</li>
<li>Stand up the weekly metrics email and the monthly board pack version 1.</li>
<li>Clean up the chart of accounts; compress the close to 5 business days.</li>
<li>Build the version 1 forecast model that survives contact with reality. Run it weekly.</li>
<li>Choose the finance stack (NetSuite or QBO + Stripe/Maxio + Brex/Ramp/Pleo + Pigment/Cube/Mosaic).</li>
<li>Diagnose unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.</li>
</ul>
<p><strong>Months 4–9</strong></p>
<ul>
<li>Quarterback the Series A: model, narrative, data room, diligence, term-sheet review.</li>
<li>Stand up multi-entity consolidation cleanly (EU/US subsidiaries).</li>
<li>Build the pricing and deal-desk function—enterprise contract reviews, custom terms, ASC 606 compliance.</li>
<li>Establish board cadence and investor reporting that the next round's leads will trust.</li>
</ul>
<p><strong>Months 10–18</strong></p>
<ul>
<li>Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.</li>
<li>Stand up audit-readiness in advance of Series B.</li>
<li>Partner with the CEO on geographic expansion, M&A signals, and pricing 2.0.</li>
</ul>
<p><strong>Year 2+</strong></p>
<ul>
<li>Series B prep and close. Finance team scales to 7–12. Audit, tax, treasury, FX programme.</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>Player-coach mindset: you are not above the spreadsheet. You can build the model on a Saturday and present it to a Sequoia partner on Monday. You know you will grow out of this work but not for 12 months, and you are clear-eyed about that.</li>
<li>First-principles thinker: you see chaos (disconnected systems, copy-pasted spreadsheets, inconsistent ARR definitions) and your brain draws the clean version.</li>
<li>Commercially minded: you are as comfortable in a pricing conversation as in a close. You can read a usage-based contract and tell the AE what to push back on.</li>
<li>AI-native: you have already wired AI into your finance workflow (Claude, MCP servers, Pigment, Mosaic, custom automations). You can show us a workflow you built that compressed a finance task by 5–10×. We are an AI company; our finance leader uses AI like our engineers do, as the default, not the exception.</li>
<li>Outcomes-driven: you want to move real numbers: runway extended, gross margin lifted, fundraise closed at a better valuation.</li>
<li>Sits at any table: you can translate seamlessly between our CEO, an enterprise CFO, a Sequoia partner, and an SDR.</li>
</ul>
<h4>Bonus points</h4>
<ul>
<li>Experience at a SaaS company, ideally in infrastructure, AI, or CX.</li>
<li>Multi-entity, multi-currency operating experience (especially MENA + EU + US).</li>
<li>Lived through one IPO, acquisition, or unicorn round as part of the finance team.</li>
<li>Network into top-tier Series A/B investors who would back our next round.</li>
<li>Experience with usage-based or hybrid pricing models in B2B SaaS.</li>
<li>You contribute publicly on AI-in-finance (posts, talks, GitHub, Substack) even casually.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction; we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory; early team members grow into leadership as we scale globally.</li>
<li>Real ownership; your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team; no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation; top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p><strong>About Open</strong><br>
Open.cx is the AI-native customer support platform built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.</p>
<p>We are backed by Y Combinator, Pioneer Fund, and X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.</p>
<p>We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.</p>
<h4>Your role</h4>
<p>Open.cx is on a 3–5× ARR year, scaling from a handful of enterprise logos to category-contender status. We need a financial architect to build the foundation for that growth and stay with us all the way through the next decade of scale.</p>
<p>Today, finance at Open lives in the founders' heads, a few spreadsheets, and an outsourced accounting partner. Your first mission is to turn that into a structured, compounding system—a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week and that Series A investors will be proud to sign off on.</p>
<h4>What you'll do</h4>
<p><strong>Year 1+</strong></p>
<p><strong>First 100 days</strong></p>
<ul>
<li>Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.</li>
<li>Stand up the weekly metrics email and the monthly board pack version 1.</li>
<li>Clean up the chart of accounts; compress the close to 5 business days.</li>
<li>Build the version 1 forecast model that survives contact with reality. Run it weekly.</li>
<li>Choose the finance stack (NetSuite or QBO + Stripe/Maxio + Brex/Ramp/Pleo + Pigment/Cube/Mosaic).</li>
<li>Diagnose unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.</li>
</ul>
<p><strong>Months 4–9</strong></p>
<ul>
<li>Quarterback the Series A: model, narrative, data room, diligence, term-sheet review.</li>
<li>Stand up multi-entity consolidation cleanly (EU/US subsidiaries).</li>
<li>Build the pricing and deal-desk function—enterprise contract reviews, custom terms, ASC 606 compliance.</li>
<li>Establish board cadence and investor reporting that the next round's leads will trust.</li>
</ul>
<p><strong>Months 10–18</strong></p>
<ul>
<li>Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.</li>
<li>Stand up audit-readiness in advance of Series B.</li>
<li>Partner with the CEO on geographic expansion, M&A signals, and pricing 2.0.</li>
</ul>
<p><strong>Year 2+</strong></p>
<ul>
<li>Series B prep and close. Finance team scales to 7–12. Audit, tax, treasury, FX programme.</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>Player-coach mindset: you are not above the spreadsheet. You can build the model on a Saturday and present it to a Sequoia partner on Monday. You know you will grow out of this work but not for 12 months, and you are clear-eyed about that.</li>
<li>First-principles thinker: you see chaos (disconnected systems, copy-pasted spreadsheets, inconsistent ARR definitions) and your brain draws the clean version.</li>
<li>Commercially minded: you are as comfortable in a pricing conversation as in a close. You can read a usage-based contract and tell the AE what to push back on.</li>
<li>AI-native: you have already wired AI into your finance workflow (Claude, MCP servers, Pigment, Mosaic, custom automations). You can show us a workflow you built that compressed a finance task by 5–10×. We are an AI company; our finance leader uses AI like our engineers do, as the default, not the exception.</li>
<li>Outcomes-driven: you want to move real numbers: runway extended, gross margin lifted, fundraise closed at a better valuation.</li>
<li>Sits at any table: you can translate seamlessly between our CEO, an enterprise CFO, a Sequoia partner, and an SDR.</li>
</ul>
<h4>Bonus points</h4>
<ul>
<li>Experience at a SaaS company, ideally in infrastructure, AI, or CX.</li>
<li>Multi-entity, multi-currency operating experience (especially MENA + EU + US).</li>
<li>Lived through one IPO, acquisition, or unicorn round as part of the finance team.</li>
<li>Network into top-tier Series A/B investors who would back our next round.</li>
<li>Experience with usage-based or hybrid pricing models in B2B SaaS.</li>
<li>You contribute publicly on AI-in-finance (posts, talks, GitHub, Substack) even casually.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction; we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory; early team members grow into leadership as we scale globally.</li>
<li>Real ownership; your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team; no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation; top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE</strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Leading Kitchen Operations for Property</strong> </p>
<p> Leads kitchen management team.</p>
<p> Provides direction for all day-to-day operations.</p>
<p> Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.</p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serving as a role model to demonstrate appropriate behaviors.</p>
<p> Ensures property policies are administered fairly and consistently.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Supervises and coordinates activities of cooks and workers engaged in food preparation.</p>
<p> Demonstrate new cooking techniques and equipment to staff.</p>
<p> </p>
<p> <strong>Setting and Maintaining Goals for Culinary Function and Activities</strong> </p>
<p> Develops and implements guidelines and control procedures for purchasing and receiving areas.</p>
<p> Establishes goals including performance goals, budget goals, team goals, etc.</p>
<p> Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</p>
<p> Manages department controllable expenses including food cost, supplies, uniforms and equipment.</p>
<p> Participates in the budgeting process for areas of responsibility.</p>
<p> Knows and implements the brand's safety standards.</p>
<p> </p>
<p> <strong>Ensuring Culinary Standards and Responsibilities are Met</strong> </p>
<p> Provides direction for menu development.</p>
<p> Monitors the quality of raw and cooked food products to ensure that standards are met.</p>
<p> Determines how food should be presented, and create decorative food displays.</p>
<p> Recognizes superior quality products, presentations and flavor.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Follows proper handling and right temperature of all food products.</p>
<p> Ensures employees maintain required food handling and sanitation certifications.</p>
<p> Maintains purchasing, receiving and food storage standards.</p>
<p> Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service</strong> </p>
<p> Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Interacts with guests to obtain feedback on product quality and service levels.</p>
<p> Responds to and handles guest problems and complaints.</p>
<p> Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.</p>
<p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resource Activities</strong> </p>
<p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p>
<p> Ensures employees are treated fairly and equitably.</p>
<p> Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.</p>
<p> Administers the performance appraisal process for direct report managers.</p>
<p> Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.</p>
<p> Observes service behaviors of employees and provides feedback to individuals and or managers.</p>
<p> Manages employee progressive discipline procedures for areas of responsibility.</p>
<p> Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p>
<p> </p>
<p><br></p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>W INSIDER CONCIERGE<br>POSITION SUMMARY<br>As the W Insider Concierge, you are the face of the city’s hottest happenings — the in-the-moment connector who turns “Where should I go?” into “That was the best night of my life.” Stationed at the Whatever/Whenever Desk, you handle real-time guest needs, from booking last-minute tables at the most exclusive restaurants to securing VIP event access and arranging seamless transportation. You thrive on the energy of direct guest interaction, creating stories guests will retell long after they’ve checked out.<br>Core Work Activities<br>Guest Experience & Service Delivery<br>Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions.<br>Greet and assist guests in the lobby as needed, offering directions, insights, and support.<br>Respond to inquiries about property amenities, attractions, and events.<br>Local Expertise & Partnerships<br>Maintain a curated database of local vendors, contacts, and partners.<br>Stay ahead of city events, seasonal activities, and new openings to be able to provide customized recommendations to guests.<br>Share maps, brochures, and custom recommendations.<br>Manage vendor relationships to secure exclusive guest access.<br>Liaise with external providers to confirm bookings and arrangements.<br>Verify special requests are delivered exactly as promised when working with external providers.<br>Continuous Improvement<br>Log guest requests, feedback, and special notes for seamless team handovers.<br>Follow up during the stay to confirm satisfaction and address evolving needs.<br>Support with pre-arrival, amenity planning as needed.<br>Brand Representation<br>Keep a bold, stylish presence at the desk that reflects the brand vibe.<br>Deliver “Whatever/Whenever” service with confidence and flair.<br>Protect guest privacy and handle information with discretion.<br>Minimum Requirements<br>High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area, OR a degree from an accredited university; no work experience required.<br>Stand, sit, or walk for an extended period of time or for an entire work shift.<br>Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>General Cashier / Paymaster</span><p><span><strong>Holiday Inn Resort Dead Sea</strong></span></p><br><span>Role Purpose</span><p><span>As a <strong>General Cashier / Paymaster</strong>, you will support the Finance & Business Support team by ensuring accurate handling of hotel cash transactions and timely, accurate payroll administration. You will maintain proper financial records, safeguard cash and confidential payroll information, and ensure compliance with hotel policies, IHG standards, and applicable local regulations.</span></p><br><span>Key Responsibilities</span><ol><li><span>Handle daily cash collections, deposits, and reconciliation of hotel revenues in accordance with established procedures.</span></li><li><span>Verify cash received from hotel outlets and departments against supporting reports and documentation.</span></li><li><span>Prepare daily bank deposits and maintain accurate General Cashier records.</span></li><li><span>Maintain and control petty cash, cash floats, and related supporting documentation.</span></li><li><span>Investigate and follow up on cash discrepancies and report any irregularities promptly.</span></li><li><span>Prepare and process the monthly payroll accurately and within the required timeline.</span></li><li><span>Review attendance, overtime, allowances, deductions, unpaid leave, and other payroll-related information before processing.</span></li><li><span>Maintain accurate payroll records and ensure confidentiality of all colleague salary and personal information.</span></li><li><span>Process final settlements, leave payments, deductions, and other payroll adjustments as required.</span></li><li><span>Coordinate closely with Human Resources regarding colleague movements, salary changes, attendance, and other payroll-related matters.</span></li><li><span>Support payroll reconciliation and ensure proper allocation and recording of payroll-related expenses.</span></li><li><span>Maintain organized records and supporting documents in accordance with hotel procedures, internal controls, and audit requirements.</span></li><li><span>Support internal and external audits by providing required cashier and payroll documentation.</span></li><li><span>Perform other Finance & Business Support duties as assigned.</span></li></ol><span>Key Skills & Experience</span><ul><li><span>Bachelor’s degree or Diploma in Accounting, Finance, Business Administration, or a related field.</span></li><li><span>Previous experience in General Cashier, Paymaster, Payroll, or Accounting, preferably within the hospitality industry.</span></li><li><span>Good understanding of payroll processing, cash handling, reconciliation, and basic accounting principles.</span></li><li><span>Knowledge of Jordanian payroll requirements, Social Security, income tax, and applicable labour regulations is an advantage.</span></li></ul><span>Technical Skills, Knowledge & Other Skills</span><ul><li><span>Good command of English, both written and spoken.</span></li><li><span>Strong numerical and analytical skills with excellent attention to detail.</span></li><li><span>Strong administrative, documentation, and follow-up skills.</span></li><li><span>High level of integrity, confidentiality, and accuracy when handling cash and payroll information.</span></li><li><span>Proficient in Microsoft Office, particularly Microsoft Excel.</span></li><li><span>Experience with hotel accounting, payroll, or HR systems is an advantage.</span></li><li><span>Ability to meet strict payroll and financial reporting deadlines.</span></li><li><span>Strong communication and coordination skills with Finance, Human Resources, and hotel departments.</span></li></ul><br> </div>
<p><h4>Essential responsibilities:</h4>
<p>The designee shall be qualified to install, sustain, troubleshoot, and repair standard radio frequency wireless, line-of-sight, beyond line-of-sight, wideband, ground-based satellite, and encryption transmission devices. Included are multiple waveform systems operating across the spectrum, keying and signal devices, telemetry, and instrumentation systems. Assembles, connects, secures, and interconnects components such as transmitters, power supplies, and antenna assemblies.</p>
<p>Resolves installation, repair, and modification problems associated with communications equipment. Employs orbiting communication satellite, line-of-sight, and tropospheric scatter techniques. Conducts tests to restore and maintain systems. Uses layout drawings, schematics, and pictorial diagrams to solve maintenance problems and ensure equipment is properly positioned. Analyzes construction and operating characteristics of equipment to determine source of malfunction. Performs intricate alignment and calibration procedures to ensure maximum operating efficiency.</p>
<p>Reviews and ensures compliance with maintenance management publications and procedures. Enforces safety standards for system maintenance activities. Checks installed and repaired components for compliance with technical publications. Maintains inspection and maintenance records. Posts entries on maintenance and inspection records. Records meter readings and other pertinent data in equipment logs. Completes maintenance data collection forms. Requisitions, accounts for, and turns in supplies and material.</p>
<p>The designee shall maintain systems such as CM-200, CM-300, GRC-171 & 211, GRR-23/24, PCAS, GRT-21/22, PRC-117F/G, RT-1319, TRC-176, URC-200, EPLRS radio, MIDS LVT 2, MIDS LVT 11, AN/TRC-214, Joint Radio Relay (JR2), Cornet TVCS-L, LHSC, RT9000D, 721S-1, 721S-2, ALE, Have Quick, SINCGARS, KY-100, VSAT VRC-103, TTRS, RT-1747, Sun Air RT-9000, Hawkeye Lite, Ranger 1200, iDirect 850/950 Modem, 2050E Modem, but not be limited to those listed in Table 4.5.1 C2 Systems and Associated Equipment; Table 4.5.4 C2 Air Control Squadron O&M Support.</p>
<h4>Minimum position knowledge, skills, and abilities required:</h4>
<p>High school diploma or GED. Formal electronics training such as military technical training school, vocational college, or a four-year electronics apprentice program with experience in electronics equipment the technician will maintain.</p>
<p>Minimum IAT Level II, baseline certification in accordance with AFMAN 17-1303, IP fundamentals, familiarity with deployable communications systems, RF/SATCOM principles highly desired.</p>
<p>Ability to obtain and maintain a US CENTCOM medical exam.</p>
<p>Must have or be able to obtain and maintain a US Government Secret Security Clearance. Note: US citizenship is required to obtain a Secret Clearance.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><u>About the job</u></strong></p>
Royal Jordanian is seeking a <strong>Ground Support Equipment (GSE) Engineer</strong> responsible for supporting the maintenance, monitoring, and reliability of Ground Support Equipment. The role focuses on ensuring equipment availability, troubleshooting technical issues, and coordinating maintenance activities in line with company and manufacturer standards
<p> </p>
<p><strong><u>Duties & Responsibilities:</u></strong></p>
<ul>
<li>Monitor the operational and technical status of Ground Support Equipment (GSE) and maintain accurate maintenance records and technical history.</li>
<li>Plan, coordinate, and follow up on maintenance activities to ensure maximum equipment availability and minimum downtime.</li>
<li>Troubleshoot and diagnose mechanical, electrical, hydraulic, and pneumatic system malfunctions using manufacturer manuals and technical documentation.</li>
<li>Monitor GSE fleet repair progress and prepare periodic status reports for equipment under maintenance.</li>
<li>Record and track non-routine maintenance activities, deferred repairs, and corrective actions.</li>
<li>Review, update, and maintain maintenance tasks, work orders, and technical documentation within the TRAX system.</li>
<li>Coordinate with maintenance teams and relevant stakeholders to ensure timely completion of maintenance activities.</li>
<li>Prepare spare parts requirements, initiate requisitions, follow up on orders, and support inventory planning activities.</li>
<li>Ensure the availability of maintenance tools, service supplies, and materials required for planned and corrective maintenance activities.</li>
<li>Conduct Root Cause Analysis (RCA) for recurring equipment failures and recommend corrective actions.</li>
<li>Monitor compliance with manufacturer recommendations, maintenance procedures, and Royal Jordanian safety requirements.</li>
<li>Support preventive maintenance programs by ensuring the proper selection and use of lubricants, coolants, filters, and other maintenance consumables.</li>
<li>Maintain maintenance documentation, service agreements, technical reports, and related records.</li>
<li>Support technical training and on-the-job development initiatives for maintenance personnel.</li>
<li>Report technical issues, safety concerns, incidents, and operational risks to management as required</li>
</ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><strong><u>Knowledge & Skills Required:</u></strong></p>
<ul>
<li>Strong communication skills in both written and spoken English.</li>
<li>Knowledge of maintenance planning, troubleshooting, and repair processes related to Ground Support Equipment.</li>
<li>Ability to read and interpret technical manuals, engineering drawings, hydraulic schematics, pneumatic diagrams, and electrical diagrams.</li>
<li>Knowledge of spare parts planning, inventory coordination, and maintenance documentation control.</li>
<li>Strong analytical, problem-solving, and decision-making skills.</li>
<li>Ability to prioritize tasks and coordinate multiple activities in a dynamic operational environment.</li>
<li>Strong teamwork and interpersonal skills.</li>
</ul>
<p><strong><u>Qualifications:</u></strong></p>
<ul>
<li>Bachelor's degree in mechanical engineering or any related field</li>
<li>Minimum of 2 years of relevant experience in maintenance, engineering, or Ground Support Equipment operations</li>
</ul>
<p> </p>
<p><u>Only candidates under consideration will be contacted.</u></p>
</div>
<p>Own and drive product growth initiatives, with a focus on user activation, engagement, retention, and conversion.<br>Identify opportunities to help users reach the product s value quickly and encourage them to return and continue using the product.<br>Develop and execute go-to-market plans for new products, features, campaigns, and growth initiatives.<br>Manage go-to-market activities from planning and launch through performance monitoring and optimization.<br>Analyze product performance using funnels, cohorts, retention curves, dashboards, and A/B testing results.<br>Use data and performance insights to identify growth opportunities and recommend improvements.<br>Make objective, results-driven decisions and recommend discontinuing products, features, campaigns, or channels when performance data does not support continued investment.<br>Use AI tools to support rapid prototyping, content development, idea validation, testing, and product execution.<br>Develop and test product concepts and working solutions efficiently without depending on a full team.<br>Collaborate with Marketing, Product, Technology, Design, and other relevant teams to deliver growth initiatives.<br>Support and optimize free-to-paid conversion, subscriptions, trials, paywalls, and other monetization initiatives.<br>Monitor customer behavior, market trends, and product performance to identify opportunities for improvement.<br>Prepare clear, concise, and data-driven reports and recommendations for management.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Marketing, Business Administration, Product Management, or a related field.<br>2 – 4 years of experience in Product Management, Product Ownership, or a related role, with a strong marketing background.<br>Experience working with B2C consumer products, including both free and paid product offerings.<br>Proven experience in improving user activation, engagement, and retention.<br>Experience executing go-to-market plans from planning through launch and performance evaluation.<br>Hands-on experience using AI tools for prototyping, drafting, testing, and validating product ideas.<br>Strong ability to interpret product and growth data, including funnels, cohorts, retention curves, dashboards, and A/B testing results.<br>Experience making data-driven decisions and evaluating the performance of products, features, campaigns, and growth channels.<br>Experience with free-to-paid conversion, subscriptions, trials, and paywalls is preferred.<br>Experience in the Saudi Arabian, UAE, or Egyptian markets is preferred.<br>Experience with mobile applications, mobile web products, and Arabic user interfaces is preferred.<br>Native Arabic speaker with a good command of English.<br>Strong analytical, problem-solving, communication, and decision-making skills.<br>Excellent writing skills with the ability to prepare clear and concise updates for management.<br>Ability to work independently, take ownership, and manage multiple priorities in a fast-paced environment.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Digital Forensics Team Leader is responsible for leading digital forensic investigations, managing forensic analysts, and overseeing the delivery of forensic services across customer and enterprise environments. The role provides technical leadership for complex investigations involving cyber incidents, fraud, insider threats, regulatory inquiries, and legal matters while ensuring evidence integrity and compliance with applicable standards. </p> <p>The role ensures forensic services are delivered in accordance with NCSC licensing requirements, industry best practices, and legal evidentiary standards. </p> <p>Responsibilities:</p> <p> <u>Forensic Investigation Leadership</u> </p> <ul> <li>Lead complex digital forensic investigations involving Cybersecurity incidents , Data breaches ,Insider threats ,Fraud investigations ,Intellectual property theft and Regulatory investigations </li> <li>Direct evidence acquisition and analysis activities. </li> <li>Review and validate forensic findings and conclusions. </li> <li>Ensure investigations follow approved forensic methodologies and standards. </li> </ul> <p> <u>Technical Oversight & Quality Assurance </u> </p> <ul> <li>Provide technical leadership and guidance to Digital Forensics Analysts. </li> <li>Review forensic reports and evidence documentation. </li> <li>Ensure forensic procedures maintain evidentiary integrity and legal defensibility. </li> <li>Approve investigation methodologies and evidence collection approaches. </li> <li>Support expert witness and legal support activities where required. </li> </ul> <p> <u>Incident Response & Security Investigation Support </u> </p> <ul> <li>Support major incident investigations and breach response activities. </li> <li>Coordinate forensic activities during Ransomware incidents, Data compromise events and Advanced threat investigations </li> <li>Assist with attribution analysis and attack reconstruction activities. </li> </ul> <p> <u>Program Development & Continuous Improvement </u> </p> <ul> <li>Develop and maintain Forensic procedures , Evidence handling standards ,Investigation methodologies and Quality assurance frameworks </li> <li>Evaluate emerging forensic technologies and techniques. </li> <li>Drive service maturity and operational excellence initiatives. </li> </ul> <p> </p> <p>Our Culture & Code of Conduct:</p> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do from how we work with each other to how we engage with clients and partners globally. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <li>Bachelor's degree (minimum) in information technology or a related field.</li> <li>Minimum 3 years experience in cybersecurity, including at least 5 completed digital forensic investigations.</li> <li>At least one valid NCSC-approved forensics certification like (GCFE, GCFA, CHFI) or another certification in the same field that is approved by the NCSC.</li> <li>Disk, memory, mobile, and network forensics; evidence handling; forensic tooling (e.g. EnCase, FTK, Autopsy, X-Ways).</li> <li>Proven ability to lead forensic engagements and produce defensible reports</li> <li>Experience supporting legal proceedings or regulatory investigations is preferable</li> </ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Employee will be part of the Deployment Pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules. Member will perform and inspect organizational and intermediate level maintenance and modifications on RPA systems and support equipment, as required. Lastly, this position requires an individual that can apply basic technical knowledge to solve complex problems by interpreting Air Force technical orders, manufacturers manuals/instructions or similar documents through the usage of test equipment/instruments to affect repairs. Member will inspect, service, repair, and overhaul aircraft, aircraft engines, and other critical components to ensure airworthiness. Repair, replace, and rebuild aircraft structures, landing gear, power plants/trains, fuel systems, and functional components using hand tools, power tools, welding equipment, rivet guns and drills. Inspect and repair power plant malfunctions, including cracked components, oil leaks, etc.; diagnose malfunctions, isolate causes and correct breaks; test engine operations, use test equipment to locate source of malfunction(s). Replace/repair damaged components and remove engine/major components from aircraft, using hoist or other lifting devices; disassemble and inspect parts for wear, warping, or other defects; repair/replace defective engine components and reassemble and install engines in aircraft; adjust, repair, or replace instruments, ADP flight controls, electrical/electronics, fuel/oil systems and associated aircraft accessories. Perform aircraft services to include engine flushing/cleaning, parts lubrication, and required maintenance checks. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Recommend revisions to maintenance procedures to improve efficiency and ensure quality workmanship. USAF equivalent position is Aircraft Mechanic Apprentice. Essential Responsibilities: Performs all daily launch/recovery duties in support of operational requirements. Applies logic and good judgment, understands basic technical order diagrams and procedures, and uses test equipment for analysis of airframes, engines, flight controls, pneudraulic, fuel, electrical / electronic systems, and problems. Supports aircraft utilization and maintenance activity schedules. Maintains accurate parts inventory during all maintenance activities. Performs maintenance and repair tasks and ensures their successful completion. Services, repairs, and overhauls aircraft equipment, engines, and sub-systems to ensure serviceability. Repairs, replaces, and rebuilds aircraft structures, landing gear, power plants, fuel systems (including tanks and fuel/metering control systems), and functional components using hand tools, power tools, welding equipment, rivet gun, drills, and other tools. Inspects and repairs power plant (engine) malfunctions, including cracked components, oil leaks, etc. Diagnoses malfunctions, isolate causes and corrects breaks. Tests engine operations, using testing equipment to locate source(s) of malfunction. Replaces and repairs damaged components, uses hand tools, gauges, and test equipment to complete repairs. Removes engine and major components from aircraft equipment, using hoist or other lifting devices. Disassembles and inspects parts for wear, warping, or other defects. Repairs and replaces defective engine components and reassemble and installs engine in aircraft. Adjusts, repairs, or replaces instruments, flight control, electrical/electronic, fuel/oil systems and aircraft accessories. Performs aircraft and vehicle services, including engine wash/cleaning, parts lubrication, and maintenance checks. May service engines and airframe components at flight line operations making repairs, short of overhaul, required to ensure aircraft safe operating conditions. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Must be able to work with little-to-no supervision. Performs all other duties as assigned as requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must have High school diploma or have completed relevant military and/or vocational technical school curriculum.</li><li>Minimum of one year of actual Aircraft Mechanic maintenance experience required.</li><li>Must have basic knowledge of basic and complex mechanical maintenance and repair.</li><li>Must possess basic knowledge of technical publications related to aircraft mechanical maintenance.</li><li>Must know theory and principles of operation of engines, accessories and components, theory of flight and electronic flight controls, and have a basic understanding of applicable systems.</li><li>Must be able to inspect and operate ground support and auxiliary equipment.</li><li>Must achieve a passing grade in all required courses/certifications for continued employment, as needed.</li><li>Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment.</li><li>Must be able to Deploy to Forward Locations (other countries) as Directed by the Government</li><li>Must be able to lift, carry and/or wear Military Issued Equipment in excess of 50 pounds for extended periods.</li><li>Must be able to speak, read, write, and understand English.</li><li>Must submit updated SF-86 within 30 days of hire start date.</li><li>Must have had an Active Secret US Government Clearance within the last 12 months. Note: US citizenship is required to obtain a Secret clearance.</li><li>Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment.</li><li>Must have current/active State Issued Driver s License.</li><li>Must be able to acquire and maintain a valid flight-line Government Driver s License.</li><li>Must have valid U.S. Passport with a minimum of two years remaining with at least two facing pairs (four total) of blank Visa pages.</li><li>Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances.</li></ul><p></p></section>
<p>We are looking for a Quality Engineer who codes. Not someone who writes click-through scripts, but an engineer who reads the source, understands how the system works, and builds automation that catches real problems before they ship. You'll join a distributed, hands-on team that debates openly, then commits, and you'll own quality across the full stack.</p><p>What you'll do</p><ul><li>Build and maintain automated test suites in JavaScript from end-to-end browser tests through API and integration coverage.</li><li>Write real code: reusable test frameworks, utilities, and helpers, not throwaway scripts.</li><li>Do white-box (structural) testing. Read the code, understand the internals, and target tests where the risk actually is.</li><li>Test across the stack: React front ends, Node.js services, and PostgreSQL data.</li><li>Write and debug SQL to validate data, reproduce issues, and check system state directly.</li><li>Automate browser flows with Selenium and keep the suite fast, stable, and trustworthy.</li><li>Wire tests into our CI pipelines so quality checks run on every change.</li><li>Partner with engineers on design and code reviews, catching testability and quality gaps early.</li><li>Investigate failures, isolate root cause, and file precise, reproducible reports.</li><li>Help shape our test strategy, coverage, and quality gates.</li></ul><p>What we're looking for</p><ul><li>2+ years building automated tests for web applications.</li><li>Strong JavaScript and TypeScript. You write clean, maintainable code, not just test scripts.</li><li>Hands-on Selenium experience for browser automation.</li><li>Solid working knowledge of React and Node.js, enough to test them from the inside.</li><li>Comfortable with PostgreSQL and writing SQL for validation and debugging.</li><li>A white-box mindset: you design tests around how the system actually works, not just what the UI shows.</li><li>Strong problem-solving and debugging instincts.</li><li>A clear communicator who works well in a distributed team.</li></ul><p>Nice to have</p><ul><li>API testing experience with REST or GraphQL.</li><li>CI/CD experience (for example, GitHub Actions).</li><li>Performance or load testing.</li><li>Experience with event-driven systems (Kafka) or containers (Docker, Kubernetes).</li><li>Familiarity with modern JavaScript test tooling such as Jest, Playwright, or Cypress.</li><li>Domain experience in academic or scholarly publishing.</li></ul><p>Why join us</p><ul><li>Real ownership of quality on a platform researchers and publishers rely on every day.</li><li>A hands-on engineering culture that prizes progress over perfection.</li><li>Room to grow your engineering depth, not just your test coverage.</li></ul><p>We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.</p><p>Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact EMAIL_ADDRESS for assistance.</p><p>We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-SC1</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2+ years building automated tests for web applications.</li><li>Strong JavaScript and TypeScript. You write clean, maintainable code, not just test scripts.</li><li>Hands-on Selenium experience for browser automation.</li><li>Solid working knowledge of React and Node.js, enough to test them from the inside.</li><li>Comfortable with PostgreSQL and writing SQL for validation and debugging.</li><li>A white-box mindset: you design tests around how the system actually works, not just what the UI shows.</li><li>Strong problem-solving and debugging instincts.</li><li>A clear communicator who works well in a distributed team.</li></ul><p>Nice to have</p><ul><li>API testing experience with REST or GraphQL.</li><li>CI/CD experience (for example, GitHub Actions).</li><li>Performance or load testing.</li><li>Experience with event-driven systems (Kafka) or containers (Docker, Kubernetes).</li><li>Familiarity with modern JavaScript test tooling such as Jest, Playwright, or Cypress.</li><li>Domain experience in academic or scholarly publishing.</li></ul>
<p><h4>Description</h4>
<p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p>
<p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p>
<h4>Job overview</h4>
<p>We are looking for a skilled frontend developer with 3–5 years of experience building modern, responsive, and accessible web applications. This role is frontend-focused, requiring strong expertise in HTML, CSS, JavaScript, and modern frontend frameworks, along with hands-on experience integrating frontend solutions within Adobe Experience Manager (AEM) or similar enterprise CMS platforms such as Sitecore, Contentful, Storyblok, or WordPress.</p>
<p>The ideal candidate should have experience developing reusable UI components, implementing responsive designs from Figma, and collaborating closely with backend developers, QA, designers, and content authors in Agile environments.</p>
<h4>Role responsibilities</h4>
<p><strong>UI development</strong><br>
Build responsive, accessible, and high-performance user interfaces using HTML5, CSS3, and modern JavaScript (ES6+). Develop clean, maintainable, and scalable frontend code following modern best practices.</p>
<p><strong>Component-based development</strong><br>
Create reusable UI components aligned with design systems and component-driven architecture principles. Ensure consistency across pages and applications through shared component libraries.</p>
<p><strong>Frontend framework development</strong><br>
Develop interactive web experiences using React (preferred), Next.js, or Vue.js. Implement component state management and frontend application logic effectively.</p>
<p><strong>CMS integration</strong><br>
Integrate frontend components within Adobe Experience Manager (AEM) or other enterprise CMS platforms. Work with AEM concepts such as:<br>
<li>HTL/Sightly</li>
<li>Clientlibs</li>
<li>Editable templates</li>
<li>Content fragments</li>
<li>Experience fragments</li>
<li>Component dialogs</li>
Ensure frontend implementations support authoring workflows and configurable content structures.</p>
<p><strong>Design implementation</strong><br>
Convert Figma or similar design files into pixel-perfect responsive interfaces. Maintain consistency with design tokens, typography, spacing, and branding guidelines.</p>
<p><strong>Cross-browser & responsive support</strong><br>
Ensure compatibility across modern browsers, devices, and screen sizes. Support RTL layouts and multilingual websites where applicable.</p>
<p><strong>Performance optimization</strong><br>
Apply frontend optimization techniques including:<br>
<li>Lazy loading</li>
<li>Image optimization</li>
<li>Bundle optimization</li>
<li>Core Web Vitals improvements</li></p>
<p><strong>Accessibility</strong><br>
Develop accessible interfaces compliant with WCAG 2.1 AA standards. Implement semantic HTML, keyboard navigation, ARIA attributes, and screen reader support.</p>
<p><strong>API integration</strong><br>
Consume RESTful and GraphQL APIs from frontend applications. Handle data mapping, loading states, and error handling efficiently.</p>
<p><strong>Code quality & testing</strong><br>
Write clean, modular, and testable code. Participate in peer code reviews and follow coding standards and linting rules. Debug and resolve frontend defects and integration issues efficiently.</p>
<p><strong>Collaboration</strong><br>
Collaborate with designers, backend developers, AEM developers, QA engineers, and product owners in Agile/Scrum teams. Support content authors and ensure CMS-rendered pages function correctly.</p>
<h4>Requirements</h4>
<p>3–5 years of hands-on frontend development experience. Strong experience building production-grade websites or enterprise web applications. Hands-on experience working within at least one enterprise CMS platform:</p>
<li>Adobe Experience Manager (preferred)</li>
<li>Sitecore</li>
<li>Contentful</li>
<li>Storyblok</li>
<li>WordPress</li>
<p>Experience working in Agile/Scrum environments.</p>
<h4>Core technical requirements</h4>
<p><strong>Frontend fundamentals</strong><br>
Strong proficiency in:<br>
<li>HTML5</li>
<li>CSS3</li>
<li>JavaScript (ES6+)</li>
Experience with SCSS/SASS or similar CSS preprocessors. Strong understanding of responsive and mobile-first development. Cross-browser compatibility and progressive enhancement techniques. Basic internationalization and RTL support experience.</p>
<p><strong>Modern frontend frameworks</strong><br>
Hands-on experience with:<br>
<li>React.js (preferred)</li>
<li>Next.js</li>
<li>Vue.js</li>
Understanding of:<br>
<li>Component-based architecture</li>
<li>Hooks and state management</li>
<li>TypeScript basics</li>
Familiarity with state management libraries such as Redux, Context API, or Zustand.</p>
<p><strong>CMS experience</strong><br>
Experience integrating frontend applications into enterprise CMS platforms. Understanding CMS authoring constraints and editable component structures. Ability to collaborate effectively with backend/AEM developers on component contracts and data structures.</p>
<p><strong>UI & design systems</strong><br>
Ability to accurately translate Figma designs into maintainable frontend code. Experience working with:<br>
<li>Design systems</li>
<li>Design tokens</li>
<li>Shared component libraries</li>
Familiarity with Tailwind CSS is a plus. Understanding of animations and UI interactions using CSS and JavaScript.</p>
<p><strong>Tooling & development workflow</strong><br>
Proficiency with:<br>
<li>Git</li>
<li>npm/Yarn</li>
<li>Webpack or Vite</li>
Experience using browser developer tools for debugging and performance analysis. Familiarity with JIRA or similar project management tools.</p>
<p><strong>Performance, accessibility & SEO</strong><br>
Strong understanding of:<br>
<li>Core Web Vitals</li>
<li>Frontend optimization techniques</li>
<li>WCAG 2.1 AA accessibility standards</li>
<li>SEO best practices for semantic markup and metadata</li></p>
<h4>Nice to have</h4>
<p>Experience with AEM as a Cloud Service. Experience with AEM SPA Editor using React. Headless CMS and GraphQL experience. Exposure to:</p>
<li>Adobe Target</li>
<li>Adobe Analytics</li>
<li>Tealium</li>
<li>Unit testing using Jest or React Testing Library</li>
<li>E2E testing with Cypress or Playwright</li>
<p>Exposure to CI/CD pipelines such as:</p>
<li>Adobe Cloud Manager</li>
<li>GitHub Actions</li>
<li>Jenkins</li>
<p>Experience working on Arabic or RTL websites.</p>
<h4>Soft skills</h4>
<li>Strong problem-solving and debugging skills</li>
<li>Excellent communication and collaboration abilities</li>
<li>Ability to work independently with minimal supervision</li>
<li>High attention to detail and focus on UI quality</li>
<li>Strong time management and task prioritization skills</li>
<h4>Education</h4>
<p>Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field — or equivalent practical experience.</p></p><p></p>