Factory Manager Jobs in Jordan

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Leads and supports all guest experience initiatives at the property.<br> Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all ambassadors on the importance of guest experience.<br> Reviews and communicates the brand assurance program and all new brand/quality initiatives effectively to all stakeholders.<br> Works with and supports department heads to prepare for LQA or BARE brand assurance audits as applicable to the hotel.<br> Conducts regular property self-assessments on the operational brand standards and other quality programs including cross-departmental audits through iAuditor and other tools.<br> Represents guest experience (voice of the guest) at the morning hotel briefing with updates and highlights points for improvement and guest praise.<br> Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.<br> Conducts a weekly VOG meeting with individual department heads, communicates performance, supports and pushes management action plan (MAP) efforts.<br> Leads and develops a team of guest experience ambassadors within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.<br> Reviews MAPs proposed by each department post-LQA or BARE mystery visit and supports and follows up implementation by department heads.<br> Monitors results of other quality management programs such as ResaVision and follows up action plans from the relevant department heads whenever necessary.<br> Champions the internal communication of guest experience related matters and updates to all ambassadors in the hotel.<br> Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.<br> Works closely with department heads to assess service standards and delivery on a regular basis.<br> Ensures that the relevant teams and stakeholders respond to all guest feedback, e.g. VOG GSS, and consumer-generated content on various social media sites or travel sites (100% of the negative reviews/feedback, but none of the positive reviews/feedback except for those on GSS and TripAdvisor).<br> Reviews and communicates best practices implemented in other hotels within the brand, follow-up on implementation at the property when relevant.<br> Responsible for implementation and application of Local Measure along with e-commerce or marketing team.</p> <h4>Qualifications</h4> <ul> <li>Bachelor’s degree in hospitality or related areas</li> <li>Strong user knowledge of Microsoft Outlook and Microsoft Office tools</li> <li>Relevant work experience with internationally reputed hotel chains is preferred</li> <li>Strong background in hotel operations or service industry (in a client facing role); (2-5 years)</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<div class="cc-row" > <div class="cc-row__content cc-columns-count-1" > <div class="cc-column cc-column--default" > <div class="cc-column__content" > <div class="component-styling-wrapper-0" > <div class="job-details__section" > <div class="job-details__description-content basic-formatter" > <p ><span ><span >What we are looking for</span></span></p> <p ><span >Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred.&nbsp;</span></p> <p >&nbsp;</p> <p ><span >Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p> <p >&nbsp;</p> <p ><span >Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</span></p> <p >&nbsp;</p> <p ><span >Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</span></p> <p >&nbsp;</p> <p ><span ><span >What you will do</span></span></p> <p ><span >The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</span></p> <p >&nbsp;</p> <p ><span >The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</span></p> <p >&nbsp;</p> <p ><span >The following is a brief description of the role:</span></p> <ul > <li class="ortl-align-justify" > <p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p> </li> <li > <p ><span ><span >Strategic Coordination and Representation - E</span>nsure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p> </li> <li class="ortl-align-justify" > <p ><span >High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement.&nbsp;</span></p> </li> <li class="ortl-align-justify" > <p ><span >Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</span></p> </li> <li ><span >Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</span></li> <li class="ortl-align-justify" > <p ><span >Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</span></p> </li> <li ><span >Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</span></li> <li class="ortl-align-justify" > <p ><span >Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</span></p> </li> </ul> <p ><span >•<span >&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</span></p> <p >&nbsp;</p> <p ><span ><span >What you will bring</span></span></p> <ul > <li class="ortl-align-justify" > <p ><span >Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</span></p> </li> <li class="ortl-align-justify" > <p ><span >5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred.&nbsp;</span></p> </li> <li class="ortl-align-justify" > <p ><span >Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</span></p> </li> <li class="ortl-align-justify" > <p ><span >Strong understanding of protection and conflict sensitivity.&nbsp;</span></p> </li> <li class="ortl-align-justify" > <p ><span >Understanding of internal NRC operational and administrative system is an asset.</span></p> </li> </ul> <p ><span >Please download </span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQDs7WgC4o5IT7RgnYhVmCs9AcZgaRxs9vzqxg1wvX8q3lo?e=v3nHbT" rel="noopener noreferrer" ><span >the detailed job description</span></a><span > to learn more about the position.</span></p> <p ><span ><span >What we offer</span></span></p> <ul > <li ><span >Duty station: Amman, Jordan.</span></li> <li ><span >Duration of contract: 6 months with possibility for extension.</span></li> <li ><span >Travel: Up to 10%.</span></li> <li ><span >Salary/benefits: Grade 11 on NRC's grading structure. &nbsp;</span></li> <li ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></li> <li ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></li> </ul> <p ><a href="https://www.nrc.no/career/what-we-offer/" rel="noopener noreferrer" ><span >Find out more about the benefits of working for NRC</span></a></p> <p ><span >Important information about the application process</span></p> <ul > <li ><span >We invite applications from all qualified candidates matching the profile.&nbsp;</span></li> <li ><span >Please ensure you attach copies of your academic and professional certificates.&nbsp;</span></li> <li ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></li> <li ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></li> <li ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></li> <li ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></li> <li ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></li> </ul> <p ><span ><span >Why NRC?</span></span></p> <p ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></p> <p ><a href="https://vimeo.com/736782633" rel="noopener noreferrer" ><span >Watch this short video</span></a><span > to see NRC in action.</span></p> <p ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></p> <ul > <li ><span >do demanding and professional work, often in challenging contexts</span></li> <li ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></li> <li ><span >be part of a welcoming and supportive community committed to human dignity</span></li> </ul> <p ><a href="https://www.nrc.no/" rel="noopener noreferrer" ><span >Learn more about NRC</span></a></p> <p ><a href="https://www.nrc.no/countries/middle-east/jordan" rel="noopener noreferrer" ><span >Learn more about NRC Jordan</span></a></p> <p ><a href="https://jordaningoforum.org/" rel="noopener noreferrer" ><span >Learn more about the Jordan INGO Forum</span></a></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities • Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement • Handle high account volume efficiently while maintaining strong follow-up and account ownership • Monitor customer health, usage, spend trends, and churn risks proactively • Drive customer retention and reduce churn across the assigned portfolio • Identify expansion and upsell opportunities where relevant • Follow up on low balance, insolvency, inactivity, and contraction-risk accounts • Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns • Ensure customers are utilizing the platform correctly and adopting relevant features • Handle escalations professionally and maintain strong customer communication • Maintain accurate account updates and activity tracking within internal systems and CRM tools • Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts • Contribute to improving customer workflows, operational processes, and customer experience initiatives Qualifications • 2–5 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role • Strong communication and relationship-building skills • Strong organizational and follow-up skills • Ability to efficiently manage and prioritize a high-volume portfolio of accounts • Commercial awareness and ability to identify customer risk and growth opportunities • Ability to work cross-functionally with multiple internal teams • Problem-solving mindset and ability to handle customer escalations calmly • Fluent in English and Arabic Nice-to-Have Skills • Experience working in SaaS, telecom, cloud, or contact center environments • Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools • Understanding of customer retention and revenue metrics • Experience handling operational workflows and customer lifecycle management • Experience working with SMB or scaled customer portfolios • Basic understanding of APIs, telephony, or technical customer workflows is a plus What Success Looks Like in This Role • Maintaining strong retention across the assigned portfolio • Proactively identifying and reducing churn risks • Efficiently managing a large number of customer accounts without compromising customer experience • Driving customer engagement and platform adoption • Maintaining strong operational discipline and customer follow-up • Supporting revenue growth and protection initiatives across the portfolio</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Job Summary</strong></span></p><br><p><span>As the CRS programming lead for Jordan, you will</span><span> manage and provide technical oversight of</span><span> the development and implementation of CRS and partner&nbsp;</span><span>programming in Jordan. In addition to your&nbsp;</span><span>program quality and management capacities, your partnership and representation skills will help to ensure strong CRS coordination in Jordan. A</span><span>s time allows, y</span><span>ou will provide programming&nbsp;</span><span>backstop for the&nbsp;</span><span>CRS response in JWBG. Your role will&nbsp;ensure relationships and effective</span><span>systems and processes are in place that facilitate high-quality programming</span><span> and partnership, advancing CRS’ work to serve the poor and vulnerable.</span></p><br><br><p>Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States.&nbsp;Catholic Relief Services&nbsp;works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. &nbsp;Catholic Relief Services’&nbsp;relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.&nbsp; We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.</p><br><p>CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.</p><br><p>CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.</p><br><p>CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.</p><br><p><i>Disclaimer:&nbsp; This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.&nbsp;</i></p><br><p>CRS is an Equal Opportunity Employer.</p><br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities</p><p>Define and communicate a clear product vision aligned with company strategy and customer needs.</p><p>Develop and maintain a product roadmap that reflects strategic priorities and market opportunities.</p><p>Identify and evaluate new product opportunities through market research, customer insights, and competitive analysis.</p><p>Set product goals and success metrics (e.g., KPIs, OKRs) to guide development and measure impact.</p><p>Lead the product through its entire lifecycle from ideation and discovery to launch and post-launch optimization.</p><p>Prioritize features, enhancements, and technical debt using data-driven analysis and stakeholder input.</p><p>Manage go-to-market planning in collaboration with marketing, sales, and customer support.</p><p>Work closely with Product Owners (POs) to translate strategic goals into actionable backlogs and features. And collaborate with UX/UI designers to ensure product usability and user experience meet design standards.</p><p>Partner with engineering teams to ensure feasibility, timely delivery, and quality execution.</p><p>Coordinate with business units, operations, and customer-facing teams to gather feedback and align on product goals.</p><p>Facilitate product discovery sessions with users, stakeholders, and subject matter experts.</p><p>Lead the creation of product requirements, user stories, and acceptance criteria.</p><p>Validate assumptions through customer interviews, prototypes, A/B testing, and early-stage pilots.</p><p>Make informed trade-off decisions based on user value, business impact, technical constraints, and resource availability.</p><p>Maintain a transparent prioritization process that balances short-term delivery and long-term strategy.</p><p>Continuously re-evaluate priorities based on customer feedback, market dynamics, and performance data.</p><p>Track product performance post-launch using analytics tools and user feedback.</p><p>Analyze product data to identify areas of improvement and drive iterative enhancements.</p><p>Serve as the voice of the product to internal and external stakeholders.</p><p>Provide regular updates, reports, and insights into executive leadership and business partners.</p><p>Present product plans, performance reports, and strategic recommendations.</p><p>Ensure compliance with institutional policies, academic standards, and regulatory guidelines.</p><p>Contribute to product documentation, user guides, and internal knowledge bases.</p><p>Support training and onboarding of stakeholders on new features.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Product Management, Business Administration, Computer Science, Engineering, project management, business analysis, or related field.</p><p>4+ years of experience in related fields.</p><p>Training and Certifications : CSPO (Certified Scrum Product Owner - Scrum Alliance) or PSPO I (Professional Scrum Product Owner - Scrum.org), PMP (Project Management Professional), and/or Google Project Management Certificate are preferred but not mandatory.</p><p>Familiarity with UI/UX design principles and methodologies.</p><p>Skilled in Wireframing and Prototyping using Figma, Balsamiq, or similar tools to create wireframes and interactive prototypes for feature visualization and early user feedback.</p><p>Experienced in visualizing workflows and business processes using tools like Draw.io, Lucidchart, or other flowcharting software to enhance clarity and alignment.</p><p>Deep understanding of the Software Development Lifecycle (SDLC) and Agile methodologies (e.g., Scrum, Kanban), enabling effective collaboration with development teams and iterative product delivery.</p><p></p></section>

<p><h4>Company description</h4> <p><strong>About Orient Express</strong><br> Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine-dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.</p> <h4>Job description</h4> <p>Should have comprehensive and up to date knowledge of all the outlets' unique selling points, features, amenities, services, and policies and those of the competition.<br> Identify and target potential market opportunities to expand the business.<br> Negotiate and finalize contracts with clients.<br> Work closely with the Sales & Revenue Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions.<br> Achieve all individual hotel food & beverage sales targets in your area by maintaining and creating a close relationship with customers.<br> Generate new and maintain existing customer relationships through various sales activities and create awareness of the hotel outlets and facilities through face-to-face sales calls, telephone calls, entertainment, site inspections, etc., to ensure complete coverage of own portfolio of accounts and achieve set targets and maximum possible productivity.<br> Ensure that all incoming requests are addressed within 24 hours in order to avoid customer complaints and loss of business.<br> Display a pleasant manner and positive attitude at all times to promote a good company image to guests and colleagues in order to avoid internal or external complaints.<br> Closely monitor the accounts' revenue and business production of own business portfolio and maintain an up-to-date “Account & Contact Database” in the property management system as well as maintain end of month production reports.<br> Update the hotel on the negotiation/progress of every event and use the technology available for communication and client correspondence.<br> Provide feedback to the Director of Food & Beverage on changing market conditions, review direct competition and conduct regular research to identify new selling strategies.<br> Participate in any training and development programs as recommended by senior management.<br> Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.<br> Conduct site inspections with prospective and existing clients.<br> Prepare weekly, monthly, quarterly, and annual reports as required. Assist with compilation of competitive intelligence information.<br> Other tasks as assigned.</p> <h4>Qualifications</h4> <ul> <li>Possess minimum a hospitality degree or similar; commerce, sales and marketing, business administration, or any relevant courses.</li> <li>Minimum two years post graduate work experience in a similar position.</li> <li>Have a minimum of 2-3 years' experience in sales in U.A.E. market; experience in the food & beverages sectors would be an advantage.</li> <li>Fluency in English is essential.</li> <li>Proficient in MS Office applications, Excel, and PowerPoint.</li> <li>Energetic, passionate, and self-motivated.</li> <li>Able to determine and prioritize tasks under minimum supervision.</li> <li>Proficiency in CRM software and data analysis tools.</li> </ul> <h4>Additional information</h4> <ul> <li>A competitive salary package.</li> <li>ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.</li> <li>Learning & development: Opportunity to develop your talent and grow within your property and across the world!</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Overview </b>Our client is seeking an experienced Commercial Director to lead the commercial strategy and retail operations for a leading fashion retail business. The successful candidate will be responsible for driving revenue growth, optimizing merchandising and inventory performance, enhancing customer experience, and leading business expansion while ensuring operational excellence across multiple retail locations. Key Responsibilities <br> Develop and execute the overall commercial strategy to achieve sustainable sales growth across all retail stores. <br> Monitor and improve key retail KPIs, including Sales, ATV, UPT, Conversion Rate, Footfall, Capture Rate, and Customer Satisfaction. <br> Lead merchandise planning, buying strategy, inventory management, and Open-to-Buy (OTB) planning. <br> Optimize stock allocation, replenishment, and sell-through performance to maximize profitability and minimize excess inventory. <br> Develop and implement commercial marketing initiatives, CRM programs, and customer loyalty strategies. <br> Ensure consistent brand standards, visual merchandising, and operational excellence across all retail locations. <br> Lead, coach, and develop commercial and retail teams while fostering a high-performance culture. <br> Drive continuous improvement of the customer journey and customer experience across all stores. <br> Evaluate market opportunities and lead retail expansion initiatives, including new store openings. <br> Prepare executive reports and present commercial performance and strategic recommendations to senior management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements <br> Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field. <br> Jordanian nationality with proven GCC experience is required. <br> Minimum 10 years of experience in fashion or lifestyle retail, including at least 5 years in a senior commercial leadership role . <br> Strong expertise in commercial management, merchandising, buying, retail operations, and inventory planning. <br> Proven experience managing multi-store retail operations and delivering sales growth and profitability. <br> Strong understanding of retail KPIs, customer experience, and commercial performance management. <br> Excellent leadership, strategic planning, analytical, and communication skills. <br> Experience with ERP systems and retail management software. <br> Fluency in both Arabic and English.</p><p></p></section>

<p>JOB SUMMARY Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p><p>Formulate and implement the company s commercial strategies in alignment with overall business objectives.</p><p>Lead and manage program-specific marketing and sales teams to ensure alignment with organizational goals and optimal performance.</p><p>Develop and execute commercial strategies aimed at expanding program reach, increasing market share, and driving sustainable revenue growth.</p><p>Analyze market trends, customer behavior, and competitor activities to identify opportunities and inform strategic planning.</p><p>Coordinate cross-functional between marketing, sales, and product teams to ensure cohesive execution of go-to-market plans and campaign initiatives.</p><p>Report on key performance indicators (KPIs) and commercial outcomes to senior management, providing insights and recommendations for continuous improvement.</p><p>Oversee the development of marketing materials, campaigns, and brand messaging to ensure alignment with commercial objectives.</p><p>Monitor customer satisfaction and feedback trends to guide product/service improvements and client retention strategies.</p><p>Lead strategic planning sessions with internal stakeholders to align commercial goals with overall organizational direction.</p><p>Mentor and develop commercial team members, fostering a high-performance culture through coaching and continuous learning.</p><p>Conduct risk assessments on commercial initiatives and develop mitigation plans to safeguard revenue and reputation.</p><p>Monitor customer satisfaction and feedback trends to guide product/service improvements and client retention strategies.</p><p>Review and approve marketing materials, social media content, and advertisements to maintain brand consistency and strategic relevance.</p><p>Assign and monitor delivery schedules for the drivers to ensure timely distribution of marketing materials, merchandise, or products.</p><p>Coordinate with the sales team to prepare promotional packages and ensure product availability ahead of campaign launches or key events.</p><p>Ensure graphic design outputs meet deadlines and support sales and marketing initiatives such as brochures, digital ads, and event displays.</p><p>Develop and implement standard operating procedures (SOPs) for the sales, marketing, and logistics teams to streamline workflow and reduce inefficiencies.</p><p>Conduct regular performance reviews for team members across departments, providing feedback and identifying training needs.</p><p>Collaborate with the marketing team to plan and execute field events, pop-up promotions, or exhibitions, ensuring logistics and branding are aligned.</p><p>Track and optimize the usage of marketing assets and promotional inventory, coordinating closely with both drivers and designers.</p><p>Provide leadership during high-demand periods by reallocating resources across departments (e.g., assigning drivers to event setup or supporting sales during peak campaigns).</p><p>Foster a culture of accountability, collaboration, and continuous improvement within the finance function.</p><p>Perform any additional relevant tasks assigned by the direct Managers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in business, Marketing, or related field. Master s degree in business, Marketing, or any related field is preferred but not mandatory.</p><p>12+ years of experience in a relevant field. At least 5 years of experience in leadership or managerial role.</p><p>CPA, CFA, ACCA certificates are preferred but not mandatory.</p><p>A strong foundational understanding of fintech business models (SaaS, transaction volume, lending, etc.) and a genuine curiosity about the industry.</p><p>Required Skills Public Relations Marketing Leadership Skills Sales</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br>Job Description <br></span><p>Own and implement the Express Product strategy in alignment with corporate and regional objectives to achieve budgeted revenue, margin, and service targets.</p><br><br> <p>• Set product targets, operational plans, and performance KPIs, and ensure delivery against approved business plans.</p><br><br> <p>• Evaluate, develop, and govern Customer Service strategies across all contact center and service channels to ensure consistency with global standards.</p><br><br> <p>• Lead operational performance management of Express-related operations through structured governance and cross-functional coordination.</p><br><br> <p>• Collaborate closely with Commercial leadership to enable sales performance through pricing strategy, tailored operational set-ups, and client-specific service models, ensuring profitability and feasibility.</p><br><br> <p>• Coordinate with Regional Product Management on regional accounts, service changes, and strategic updates.&nbsp;</p><br><br> <p>Deploy, govern, and continuously improve Express operational processes, policies, and procedures to ensure efficiency, quality, and consistency.</p><br><br> <p>• Own and oversee the end-to-end Express operational flow (First Mile, Line Haul, Middle Mile, and Last Mile), ensuring compliance with SLAs and operational excellence standards.</p><br><br> <p>• Manage and optimize Line Haul routing and network performance to balance cost, speed, and service reliability, maintaining targeted delivery SLAs.</p><br><br> <p>• Lead the development and introduction of new Express products and service enhancements in response to market and customer needs.</p><br><br> <p>• Evaluate operational standards and procedures to identify risks, gaps, and improvement opportunities, implementing corrective and preventive actions.</p><br><br> <p>• Drive structured problem-solving by synthesizing operational data and implementing innovative, scalable solutions.&nbsp;</p><br><br> <p>• Lead, manage, and develop multidisciplinary teams across Express Product, Customer Service, and operational interfaces, ensuring clear accountability and performance ownership.</p><br><br> <p>• Set performance objectives, conduct regular reviews, and drive alignment across Customer Service, Operations, and Commercial stakeholders.</p><br><br> <p>• Foster a strong coaching culture through continuous feedback, mentoring, and capability development.</p><br><br> <p>• Manage employee performance, counseling, and disciplinary processes in line with company policies.</p><br><br> <p>• Ensure compliance with all HR, Health &amp; Safety, Security, and corporate governance requirements.</p><br><br> <p>• Promote Aramex culture, leadership standards, and organizational values across all managed teams.</p><br><br> <p>• Lead and govern the U.S. Embassy (CGI project) local operations, including responsibility for staffing, performance management, attendance discipline, and service conduct of all assigned personnel reporting into the project.</p><br><br> <p>• Ensure full compliance with client-specific protocols, security requirements, and service standards, acting as the primary escalation and decision authority at the local level.&nbsp;</p><br><br> <p>• Own and govern customer experience strategy for Express services, ensuring high satisfaction, loyalty, and retention.</p><br><br> <p>• Lead initiatives to continuously improve the quality and effectiveness of customer interactions across all service channels.</p><br><br> <p>• Oversee customer escalations, complaints resolution, claims validation, and compensation governance, acting as the escalation authority for high-risk cases.</p><br><br> <br> <br>Job Requirements - Experience and Education <br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<p><h4>About the role</h4> <p>Careem is looking for a sharp, execution-focused marketing executive to join our vertical marketing team in Amman. At L7, you are an emerging marketing professional who brings energy, curiosity, and a strong bias for action. You will work closely with senior marketers to plan and execute campaigns that drive awareness, acquisition, and engagement across Careem's key verticals.</p> <p>This role sits at the intersection of brand, performance, and local market insight. You will be the boots-on-the-ground champion for vertical marketing in Jordan, translating regional strategies into locally resonant campaigns that move the needle.</p> <h4>What you'll do</h4> <p><strong>Campaign execution:</strong> Support the end-to-end execution of vertical marketing campaigns across digital, OOH, and in-app channels in the Jordanian market.</p> <p><strong>Vertical growth:</strong> Partner with the Rides, Food, and Grocery vertical teams to develop and roll out go-to-market plans, seasonal activations, and promotional campaigns.</p> <p><strong>Content & localisation:</strong> Brief creative teams and agencies on campaign assets; ensure all content is culturally relevant, on-brand, and optimise for the local audience.</p> <p><strong>Performance tracking:</strong> Monitor campaign KPIs (impressions, CTR, conversion, GMV uplift), compile performance reports, and surface actionable insights to the team.</p> <p><strong>Cross-functional collaboration:</strong> Work closely with Growth, Product, Operations, and City teams to align marketing initiatives with business priorities.</p> <p><strong>Vendor & agency management:</strong> Coordinate with media agencies, OOH vendors, and local partners to ensure timely and quality delivery of campaign materials.</p> <p><strong>Market intelligence:</strong> Track competitor activity, local consumer trends, and vertical-specific insights to inform campaign strategy.</p> <p><strong>Budget support:</strong> Assist in tracking campaign spend against allocated budgets and flag variances proactively.</p> <h4>What you'll need</h4> <ul> <li>3–5 years of marketing experience, ideally within a consumer-facing brand, tech startup, or agency environment.</li> <li>Solid understanding of integrated marketing—digital, social, OOH, and in-app.</li> <li>Proven ability to execute campaigns end-to-end with attention to detail and strong project management skills.</li> <li>Comfortable working with data and dashboards—able to read performance metrics and translate them into clear recommendations.</li> <li>Strong written and verbal communication skills in both Arabic and English.</li> <li>Ability to manage multiple work streams simultaneously in a fast-paced, ambiguous environment.</li> <li>A collaborative mindset with the ability to work effectively across functions and levels.</li> <li>Bachelor's degree in Marketing, Business, Communications, or a related field.</li> </ul> <h4>What we’ll provide you</h4> <ul> <li>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</li> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.</p><p>CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</p><p>Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concernsparticipates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members.</p><p>Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brand's service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us:</strong></p><br><p>Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction.&amp;nbsp; Through interactive lessons, digital portfolios, and family communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.</p><br><p><strong>Our Mission:</strong></p><br><p>Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.</p><br><p><strong>The Role:</strong></p><br><p>Seesaw is seeking a technically elite Director of Engineering based in Amman, Jordan, to lead and scale our regional engineering hub. You will be responsible for growing this organization, leveling up its architecture, and continuing to deliver on a roadmap benefiting millions of teachers and students.</p><br><p>This role requires a rare blend of 'in-the-trenches' technical depth and the collaborative DNA required to iterate quickly with global stakeholders. You are the critical bridge between our Jordan-based talent and US-based leadership, ensuring our platforms and products serve millions of customers with excellence.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Strategic Cross-Functional Partnership: Act as the primary technical partner to Product, UX, and Sales teams. Translate customer-facing initiatives into technical reality, iterating rapidly to meet the needs of the MENA education market.</li><li>Scaling &amp;amp; Mentorship: Lead, recruit, and retain a top-tier team in Amman; transition the org from a flat structure to a tiered leadership model as we grow from 15 to 30+ headcount.</li><li>Modernization &amp;amp; DevOps Excellence: Lead the strategic evolution of our existing tech stack. You will migrate legacy components toward high-efficiency, modern architectures while ensuring high-confidence, continuous deployments. You will drive AI adoption across the software development lifecycle.</li><li>Technical Stewardship: Provide architectural oversight across PHP, Python, and React environments, ensuring best-in-class code quality, AWS infrastructure reliability, and data-driven insights for internal and external customers.</li><li>Global Integration: Drive seamless collaboration across regions with a Monday – Thursday overlap with the US East Coast, ensuring the Amman team is a critical contributor to Seesaw’s global product roadmap.</li></ul><p><strong>Requirements</strong></p><br><ul><li>Linguistic Fluency: Professional-level fluency in both Arabic and English (written and verbal).</li><li>Modernization Expertise: Proven track record of modernizing legacy codebases and evolving tech stacks in a live production environment.</li><li>Collaboration Mastery: Exceptional ability to work effectively across departments and time zones, with a record of success on cross-functional initiatives.</li><li>Engineering Depth: Significant experience in full-stack development (PHP, Python, React) AWS, and automated testing.</li><li>Growth Leadership: Experience managing teams of 15+ and a clear vision for how to scale an engineering culture to 30+ and beyond.</li><li>Flexible Schedule: Ability to maintain a consistent 4-hour daily overlap (Mon–Thu) with US East Coast business hours.</li></ul><p><strong>Nice to Have</strong></p><br><ul><li>Prior experience in EdTech, SaaS, or B2G (Business-to-Government).</li><li>Prior experience shipping AI features and experiences to customers.</li><li>Deep roots in the Amman tech ecosystem and local talent networks.</li></ul><p>Our company participates in E-Verify.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p><strong>Operations Management</strong></p><br><ul><li><p>Supervise and coordinate the daily operations of the Lounge, ensuring smooth service flow in alignment with Fairmont’s service standards.</p><br></li><li><p>Ensure the lounge’s ambiance, cleanliness, and presentation reflect the brand’s refined image.</p><br></li><li><p>Monitor product quality and consistency across all food and beverage offerings.</p><br></li><li><p>Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.</p><br></li><li><p>Ensure all opening, closing, and cash handling procedures are properly followed.</p><br></li></ul><p><strong>Guest Experience</strong></p><br><ul><li><p>Create a personalized and memorable experience for each guest, anticipating their needs and preferences.</p><br></li><li><p>Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.</p><br></li><li><p>Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.</p><br></li><li><p>Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.</p><br></li></ul><p><strong>Team Leadership</strong></p><br><ul><li><p>Recruit, train, and mentor a high-performing Lounge team committed to excellence in service.</p><br></li><li><p>Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.</p><br></li><li><p>Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.</p><br></li><li><p>Conduct regular performance reviews and support staff development through coaching and training initiatives.</p><br></li></ul><p><strong>Financial &amp; Administrative</strong></p><br><ul><li><p>Manage the Lounge’s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.</p><br></li><li><p>Prepare monthly reports and forecasts for management review.</p><br></li><li><p>Implement effective upselling and suggestive selling strategies to increase average checks.</p><br></li><li><p>Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.</p><br></li></ul><p><strong>Compliance &amp; Standards</strong></p><br><ul><li><p>Ensure full compliance with local health, hygiene, and safety regulations, as well as Accor and Fairmont brand standards.</p><br></li><li><p>Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.</p><br></li><li><p>Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.</p><br></li><li><p>Support Accor’s Planet 21 sustainability program through responsible resource management and eco-friendly practices.</p><br></li></ul><br>Qualifications<br><br><ul><li><p>Diploma or degree in Hospitality Management or a related field.</p><br></li><li><p>Minimum 3–5 years of experience in a supervisory or managerial role within a luxury hotel or Top&nbsp;luxury lounge/bar.</p><br></li><li><p>Strong knowledge of beverage service, mixology, and premium product offerings.</p><br></li><li><p>Excellent communication and interpersonal skills.</p><br></li><li><p>Proficiency in POS systems and Microsoft Office applications.</p><br></li><li><p>Fluent in English; additional languages are an advantage.</p><br></li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p><h4>Job purpose</h4> <p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p> <h4>Key accountability areas</h4> <p><strong>Production planning and scheduling:</strong><br> Develop and implement production plans to meet customer demand.<br> Create and manage production schedules, optimizing resource utilization.</p> <p><strong>Resource management:</strong><br> Allocate and manage human and equipment resources effectively.<br> Ensure that staffing levels are aligned with production requirements.</p> <p><strong>Quality control and assurance:</strong><br> Implement and oversee quality control processes to ensure product quality.<br> Collaborate with the quality management team to maintain high-quality standards.</p> <p><strong>Process optimization:</strong><br> Identify opportunities for process improvement and implement efficiency measures.<br> Implement lean manufacturing principles and continuous improvement initiatives.</p> <p><strong>Cost control and budget management:</strong><br> Monitor and control manufacturing costs to meet budgetary constraints.<br> Implement cost-saving measures without compromising quality or safety.</p> <p><strong>Health and safety compliance:</strong><br> Ensure compliance with health and safety regulations and standards.<br> Implement and enforce safety protocols to create a secure working environment.</p> <p><strong>Supply chain coordination:</strong><br> Collaborate with supply chain teams to ensure timely availability of raw materials.<br> Manage relationships with suppliers to optimize the supply chain.</p> <p><strong>Team leadership and development:</strong><br> Lead and manage manufacturing teams, providing guidance and support.<br> Develop a culture of accountability, teamwork, and continuous learning.</p> <p><strong>Production efficiency metrics:</strong><br> Establish and monitor key performance indicators (KPIs) to measure production efficiency.<br> Analyze data to identify areas for improvement and track progress.</p> <p><strong>Cross-functional collaboration:</strong><br> Collaborate with other departments such as engineering, maintenance, and quality assurance.<br> Participate in cross-functional teams to address operational challenges.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to recruit, recognize, and cultivate high performers and expose them in order to create a robust second line of management.<br> Ability to recognize low performers and guide them to improve or release them.<br> Ability to treat subordinates equally without any discrimination.<br> Assessment criteria of subordinates is performance that leads to planned results.<br> Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</p> <p><strong>Responsibility:</strong><br> Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.<br> Able to anticipate problems and make the necessary proactive steps to prevent them.<br> Ability to take necessary and proper timely decisions.</p> <p><strong>Delivery:</strong><br> Deliver the required results in a timely manner with required quality and cost.</p> <p><strong>Making a tangible difference:</strong><br> Must make a tangible difference to his area of operation and exceed business expectations.</p> <p><strong>Business planning and performance:</strong><br> Able to transform the corporate goals into business plans.<br> Able to plan, follow-up, and execute those plans, whether they are annual or development plans.<br> Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.<br> Provide periodic work progress reports.<br> Responsible for monitoring and controlling budgets and expenses to achieve optimum cost efficiency.</p> <p><strong>Organizational development:</strong><br> Develop the organizational structure according to the current requirements taking into consideration future and development plans.<br> Ensure availability of job descriptions for all job roles and deployment.</p> <p><strong>Business process improvements:</strong><br> Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.<br> Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.<br> Promote the automated systems and use them fully, to spread its culture.</p> <p><strong>Quality:</strong><br> Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p> <p><strong>Adaptation:</strong><br> Adapt to new and alternative techniques, technologies, management structures, and business models.</p> <p><strong>Health, safety and environment:</strong><br> Ensure a safe, secure, and legal work environment as per the standard regulations.</p> <h4>Academic qualification</h4> <p>Bachelor degree in electrical engineering</p> <h4>Work experience</h4> <p>6 to 10 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Operations management</li> <li>Operations planning</li> <li>Operations research</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Oversee and manage the day-to-day operations of the manufacturing facility. Coordinate and optimize production processes, ensuring efficiency, and meeting production targets while maintaining high-quality standards. Responsible for driving operational excellence, managing resources, and fostering a culture of continuous improvement.</p> <h4>Key accountability areas</h4> <strong>Production planning and scheduling:</strong><br> <li>Develop and implement production plans to meet customer demand.</li> <li>Create and manage production schedules, optimizing resource utilization.</li> <strong>Resource management:</strong><br> <li>Allocate and manage human and equipment resources effectively.</li> <li>Ensure that staffing levels are aligned with production requirements.</li> <strong>Quality control and assurance:</strong><br> <li>Implement and oversee quality control processes to ensure product quality.</li> <li>Collaborate with the quality management team to maintain high-quality standards.</li> <strong>Process optimization:</strong><br> <li>Identify opportunities for process improvement and implement efficiency measures.</li> <li>Implement lean manufacturing principles and continuous improvement initiatives.</li> <strong>Cost control and budget management:</strong><br> <li>Monitor and control manufacturing costs to meet budgetary constraints.</li> <li>Implement cost-saving measures without compromising quality or safety.</li> <strong>Health and safety compliance:</strong><br> <li>Ensure compliance with health and safety regulations and standards.</li> <li>Implement and enforce safety protocols to create a secure working environment.</li> <strong>Supply chain coordination:</strong><br> <li>Collaborate with supply chain teams to ensure timely availability of raw materials.</li> <li>Manage relationships with suppliers to optimize the supply chain.</li> <strong>Team leadership and development:</strong><br> <li>Lead and manage manufacturing teams, providing guidance and support.</li> <li>Develop a culture of accountability, teamwork, and continuous learning.</li> <strong>Production efficiency metrics:</strong><br> <li>Establish and monitor key performance indicators (KPIs) to measure production efficiency.</li> <li>Analyze data to identify areas for improvement and track progress.</li> <strong>Cross-functional collaboration:</strong><br> <li>Collaborate with other departments such as engineering, maintenance, and quality assurance.</li> <li>Participate in cross-functional teams to address operational challenges.</li> <h4>Role accountability</h4> <strong>HR proficiency:</strong><br> <li>Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.</li> <li>Ability to recognize low performers and guide them to improve or release them.</li> <li>Ability to treat subordinates equally without any discrimination.</li> <li>Assessment criteria of subordinates is performance that leads to planned results.</li> <li>Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.</li> <strong>Responsibility:</strong><br> <li>Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.</li> <li>Able to anticipate problems and make the necessary proactive steps to prevent them.</li> <li>Ability to take necessary and proper timely decisions.</li> <strong>Delivery:</strong><br> <li>Deliver the required results in timely manner with required quality and cost.</li> <strong>Making a tangible difference:</strong><br> <li>Must make a tangible difference to his area of operation and exceed business expectations.</li> <strong>Business planning and performance:</strong><br> <li>Able to transform the corporate goals into business plans.</li> <li>Able to plan, follow-up and execute those plans, whether they are annual or development plans.</li> <li>Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.</li> <li>Provide periodic work progress reports.</li> <li>Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.</li> <strong>Organizational development:</strong><br> <li>Develop the organizational structure according to the current requirements taking into consideration future and development plans.</li> <li>Ensure availability of job descriptions for all job roles and deployment.</li> <strong>Business process improvements:</strong><br> <li>Develop, coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</li> <li>Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.</li> <li>Promote the automated systems and using them fully, to spread its culture.</li> <strong>Quality:</strong><br> <p>Quality is considered as alfanar’s prime competitive advantage; as such, managers are expected to act accordingly.</p> <strong>Adaptation:</strong><br> <li>Adapt to new and alternative techniques, technologies, management structures, and business models.</li> <strong>Health, safety and environment:</strong><br> <li>Ensure a safe, secure, and legal work environment as per the standard regulations.</li> <h4>Academic qualification</h4> <p>Bachelor degree in electrical engineering</p> <h4>Work experience</h4> <p>6 to 10 years</p> <h4>Technical / functional competencies</h4> <li>Operations management</li> <li>Operations planning</li> <li>Operations research</li></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Key Responsibilities</b></p><ul><li>Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement</li><li>Handle high account volume efficiently while maintaining strong follow-up and account ownership</li><li>Monitor customer health, usage, spend trends, and churn risks proactively</li><li>Drive customer retention and reduce churn across the assigned portfolio</li><li>Identify expansion and upsell opportunities where relevant</li><li>Follow up on low balance, insolvency, inactivity, and contraction-risk accounts</li><li>Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns</li><li>Ensure customers are utilizing the platform correctly and adopting relevant features</li><li>Handle escalations professionally and maintain strong customer communication</li><li>Maintain accurate account updates and activity tracking within internal systems and CRM tools</li><li>Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts</li><li>Contribute to improving customer workflows, operational processes, and customer experience initiatives</li></ul><p><b>Qualifications</b></p><ul><li>2 5 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role</li><li>Strong communication and relationship-building skills</li><li>Strong organizational and follow-up skills</li><li>Ability to efficiently manage and prioritize a high-volume portfolio of accounts</li><li>Commercial awareness and ability to identify customer risk and growth opportunities</li><li>Ability to work cross-functionally with multiple internal teams</li><li>Problem-solving mindset and ability to handle customer escalations calmly</li><li>Fluent in English and Arabic</li></ul><p>Nice-to-Have Skills</p><ul><li>Experience working in SaaS, telecom, cloud, or contact center environments</li><li>Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools</li><li>Understanding of customer retention and revenue metrics</li><li>Experience handling operational workflows and customer lifecycle management</li><li>Experience working with SMB or scaled customer portfolios</li><li>Basic understanding of APIs, telephony, or technical customer workflows is a plus</li></ul><p>What Success Looks Like in This Role</p><ul><li>Maintaining strong retention across the assigned portfolio</li><li>Proactively identifying and reducing churn risks</li><li>Efficiently managing a large number of customer accounts without compromising customer experience</li><li>Driving customer engagement and platform adoption</li><li>Maintaining strong operational discipline and customer follow-up</li><li>Supporting revenue growth and protection initiatives across the portfolio</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2 5 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role</li><li>Strong communication and relationship-building skills</li><li>Strong organizational and follow-up skills</li><li>Ability to efficiently manage and prioritize a high-volume portfolio of accounts</li><li>Commercial awareness and ability to identify customer risk and growth opportunities</li><li>Ability to work cross-functionally with multiple internal teams</li><li>Problem-solving mindset and ability to handle customer escalations calmly</li><li>Fluent in English and Arabic</li></ul><p>Nice-to-Have Skills</p><ul><li>Experience working in SaaS, telecom, cloud, or contact center environments</li><li>Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools</li><li>Understanding of customer retention and revenue metrics</li><li>Experience handling operational workflows and customer lifecycle management</li><li>Experience working with SMB or scaled customer portfolios</li><li>Basic understanding of APIs, telephony, or technical customer workflows is a plus</li></ul><p></p></section>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <h4>Operations management</h4> <p>Supervise and coordinate the daily operations of the lounge, ensuring smooth service flow in alignment with Fairmont’s service standards.<br> Ensure the lounge’s ambiance, cleanliness, and presentation reflect the brand’s refined image.<br> Monitor product quality and consistency across all food and beverage offerings.<br> Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.<br> Ensure all opening, closing, and cash handling procedures are properly followed.</p> <h4>Guest experience</h4> <p>Create a personalized and memorable experience for each guest, anticipating their needs and preferences.<br> Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.<br> Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.<br> Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.</p> <h4>Team leadership</h4> <p>Recruit, train, and mentor a high-performing lounge team committed to excellence in service.<br> Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.<br> Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.<br> Conduct regular performance reviews and support staff development through coaching and training initiatives.</p> <h4>Financial & administrative</h4> <p>Manage the lounge’s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.<br> Prepare monthly reports and forecasts for management review.<br> Implement effective upselling and suggestive selling strategies to increase average checks.<br> Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.</p> <h4>Compliance & standards</h4> <p>Ensure full compliance with local health, hygiene, and safety regulations, as well as Accor and Fairmont brand standards.<br> Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.<br> Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.<br> Support Accor’s Planet 21 sustainability program through responsible resource management and eco-friendly practices.</p> <h4>Qualifications</h4> <ul> <li>Diploma or degree in hospitality management or a related field.</li> <li>Minimum 3–5 years of experience in a supervisory or managerial role within a luxury hotel or top luxury lounge/bar.</li> <li>Strong knowledge of beverage service, mixology, and premium product offerings.</li> <li>Excellent communication and interpersonal skills.</li> <li>Proficiency in POS systems and Microsoft Office applications.</li> <li>Fluent in English; additional languages are an advantage.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <h4>Operations management</h4> <p>Supervise and coordinate the daily operations of the lounge, ensuring smooth service flow in alignment with Fairmont’s service standards.<br> Ensure the lounge’s ambiance, cleanliness, and presentation reflect the brand’s refined image.<br> Monitor product quality and consistency across all food and beverage offerings.<br> Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.<br> Ensure all opening, closing, and cash handling procedures are properly followed.</p> <h4>Guest experience</h4> <p>Create a personalized and memorable experience for each guest, anticipating their needs and preferences.<br> Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.<br> Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.<br> Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.</p> <h4>Team leadership</h4> <p>Recruit, train, and mentor a high-performing lounge team committed to excellence in service.<br> Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.<br> Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.<br> Conduct regular performance reviews and support staff development through coaching and training initiatives.</p> <h4>Financial & administrative</h4> <p>Manage the lounge’s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.<br> Prepare monthly reports and forecasts for management review.<br> Implement effective upselling and suggestive selling strategies to increase average checks.<br> Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.</p> <h4>Compliance & standards</h4> <p>Ensure full compliance with local health, hygiene, and safety regulations, as well as Accor and Fairmont brand standards.<br> Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.<br> Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.<br> Support Accor’s Planet 21 sustainability program through responsible resource management and eco-friendly practices.</p> <h4>Qualifications</h4> <ul> <li>Diploma or degree in hospitality management or a related field.</li> <li>Minimum 3–5 years of experience in a supervisory or managerial role within a luxury hotel or top luxury lounge/bar.</li> <li>Strong knowledge of beverage service, mixology, and premium product offerings.</li> <li>Excellent communication and interpersonal skills.</li> <li>Proficiency in POS systems and Microsoft Office applications.</li> <li>Fluent in English; additional languages are an advantage.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Contract Type: Full-time Work Location: Main institutional headquarters, with regular field visits to school branches (Amman) Reports To: Chief Executive Officer (CEO) Direct Reports: Branch Director (Field CAO), Curriculum &amp; Content Officer, Academic Quality Officer Job Purpose Lead the academic and educational direction across all branches of Al-Qari' Al-Abqari ("Genius Reader") School, ensuring high-quality curriculum implementation and maximizing the educational impact on students, teachers, and the academic team in line with the school's vision of building a creative, Quran-centered generation grounded in the Sakinah Quintet (Five Pillars of Tranquility). Duties &amp; Responsibilities Develop and implement the annual academic strategy in coordination with the CEO. Provide full oversight of curriculum implementation (Quran, Al-Bayan, Islamic studies, STEAM, reading and writing, the Work Quintet, the Play Quintet, and the Sleep &amp; Health Quintet). Ensure the values of the Sakinah Quintet are integrated into all daily programs and activities. Directly supervise the Branch Director (Field CAO), the Curriculum &amp; Content Officer, and the Academic Quality Officer. Develop and update curricula, particularly introducing new anthologies for Al-Bayan, Usul al-Fiqh, and the "Talqin al-Sibyan" curriculum. Monitor teaching quality and academic assessment through field visits and reports. Oversee impact-maximization programs, including Quran and Al-Bayan instruction for teachers and students, STEAM programs, and student magazines. Coordinate with the HR Director on training and development for teachers, especially First Domain teachers. Contribute to the school's overall impact-maximization plan and follow up on its academic implementation. Prepare periodic academic reports for the CEO and the Board of Directors. Qualifications &amp; Competencies Master's degree or higher in Education, Islamic Studies, or a related field. Minimum of 7 10 years of experience in academic leadership at schools or educational institutions. Deep knowledge of Islamic curricula (particularly Quran and Al-Bayan) and modern curricula (STEAM). Excellent leadership and supervisory skills, with the ability to build and develop a team. Strong familiarity with assessment methods and educational quality standards. Strong communication and negotiation skills; fluency in Arabic required, English an advantage. Practical commitment to the Sakinah Quintet and the ability to convey its values to others. Key Performance Indicators (KPIs) Achievement rate of Quran and Al-Bayan curriculum goals (memorization, recitation, reflection, etc.). Parent satisfaction rate with the academic aspect (target 90%). Percentage of teachers meeting the mandatory minimum requirement for Quran and Al-Bayan memorization. Number of successful enrichment projects and initiatives (STEAM, magazines, competitions). Teaching quality assessment results from field visits. Academic progress rate of students, particularly those completing the "Genius Reader" program. Level of integration of the Sakinah Quintet in classrooms, measured periodically. Impact Maximization Requirements The Academic Director is expected to maximize personal impact on teachers, students, and parents by: delivering internal courses and workshops in Quran and Al-Bayan; producing ongoing educational content (books, recordings, plans); following up on implementation of the academic impact-maximization plan; and passing knowledge on to future generations as an ongoing legacy (sadaqah jariyah). Part of the annual performance evaluation is based on impact extending beyond the school's walls. Salary &amp; Benefits Commensurate with experience and qualifications, plus field allowances and annual performance incentives linked to KPIs. Primary Quintet Pillar The Knowledge Pillar Quran, Al-Bayan, Natural Sciences, Reading, and Writing with strong supporting emphasis on the Worship, Work, and Health pillars. Applicable Institutional Policies The Impact Maximization Plan. The policy for integrating the Sakinah Quintet into curricula. The policy for maximizing Quran and Al-Bayan instruction (the Six Modes + introduction of new anthologies). The policy for developing Islamic studies curricula (Talqin al-Sibyan + Usul al-Fiqh). The policy for integrating the STEAM curriculum. The financial-streamlining policy, with a focus on extended impact.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Master's degree or higher in Education, Islamic Studies, or a related field. Minimum of 7 10 years of experience in academic leadership at schools or educational institutions. Deep knowledge of Islamic curricula (particularly Quran and Al-Bayan) and modern curricula (STEAM). Excellent leadership and supervisory skills, with the ability to build and develop a team. Strong familiarity with assessment methods and educational quality standards. Strong communication and negotiation skills; fluency in Arabic required, English an advantage. Practical commitment to the Sakinah Quintet and the ability to convey its values to others.</p><p></p></section>