Git Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Description</span><br><span></span><p><span><span> MedNet Jordan is one of the leading managed care service organizations that caters to healthcare needs. We are currently seeking to hire a</span></span><span><span><strong> Software Developer - Frontend</strong></span></span><span><span> (on <strong>Hybrid working modules</strong> basis) with the following tasks and responsibilities:</span></span></p><br><p><span><span><strong>Your Job:</strong></span></span></p><br><p><span><span><strong>Frontend Development</strong></span></span></p><br><ul><li><span><span>Develop and maintain modern web applications using Angular and/or React.</span></span></li><li><span><span>Build responsive and reusable UI components using HTML5, CSS3, and JavaScript (ES6+).</span></span></li><li><span><span>Apply CSS frameworks and styling methodologies to ensure consistent design and layout.</span></span></li><li><span><span>Ensure cross-browser compatibility and optimal user experience across devices and screen sizes.</span></span></li><li><span><span>Integrate frontend applications with RESTful APIs and backend services.</span></span></li></ul><p><span><span><strong>Quality, Performance &amp; Accessibility</strong></span></span></p><br><ul><li><span><span>Ensure frontend performance, accessibility, and usability best practices are followed.</span></span></li><li><span><span>Apply secure coding standards and frontend development guidelines.</span></span></li><li><span><span>Debug, fix, and enhance existing frontend features and UI components.</span></span></li></ul><p><span><span><strong>Collaboration &amp; Delivery</strong></span></span></p><br><ul><li><span><span>Work closely with backend developers to ensure proper API integration.</span></span></li><li><span><span>Collaborate with UI/UX designers to accurately translate designs into functional user interfaces.</span></span></li><li><span><span>Support testing activities and resolve issues identified during QA cycles.</span></span></li></ul><ul><li><span><span>Assist in application deployment and post-production support activities under guidance.</span></span></li></ul><p><span><span><strong>Code Quality &amp; Documentation</strong></span></span></p><br><ul><li><span><span>Write clean, maintainable, and well-structured frontend code.</span></span></li><li><span><span>Participate in code reviews and apply feedback from senior developers.</span></span></li><li><span><span>Prepare basic technical documentation and UI-related specifications.</span></span></li></ul><p><span><strong>Communication &amp; Working Relationships</strong></span></p><br><ul><li><span><span>Communicate development progress, challenges, and issues to team members and supervisors.</span></span></li><li><span><span>Collaborate with cross-functional teams including backend developers, UI/UX designers, and QA teams.</span></span></li><li><p><span><span>Escalate frontend-related technical issues and risks in a timely manner.</span></span></p><br></li></ul><br><br> <br> <span>Qualifications</span><br><span></span><p><strong>Your Profile:</strong></p><br><ul><li><span><span>Bachelor’s degree in Computer Science, Software Engineering, or a related discipline.</span></span></li><li><span><span>1–4 years of hands-on experience in frontend web development.</span></span></li><li><span><span>Practical experience working with Angular and/or React in development projects.</span></span></li><li><span><span>Good working knowledge of Angular and/or React.</span></span></li><li><span><span>Strong understanding of HTML5, CSS3, and modern CSS techniques (responsive layouts, flexbox, grid).</span></span></li><li><span><span>Good working knowledge of JavaScript (ES6+).</span></span></li><li><span><span>Experience developing responsive and cross-browser web interfaces.</span></span></li><li><span><span>Experience integrating RESTful APIs and handling JSON data.</span></span></li><li><span><span>Basic understanding of frontend security, performance, and accessibility best practices.</span></span></li><li><span><span>Familiarity with Git version control systems.</span></span></li><li><span><span>Exposure to CI/CD pipelines and web deployment processes.</span></span></li><li><span><span>Good analytical, troubleshooting, and problem-solving skills.</span></span></li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for an experienced IT Governance Security &amp; Resilience to join our team and play a key role in strengthening the Bank's IT governance, cybersecurity, and operational resilience capabilities. In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices. Key Responsibilities Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure. Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001 , NIST Cybersecurity Framework (NIST CSF) , COBIT , and applicable banking regulations. Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines. Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the Bank's governance and change management processes. Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices. Monitor the Bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps. Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities. Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures. Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees. Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions. Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field. Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience , preferably within the banking or financial services sector. Strong knowledge of ISO 27001 , NIST CSF , COBIT , IT risk management, business continuity, disaster recovery, and regulatory compliance. Excellent analytical, communication, stakeholder management, and reporting skills. Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain PBX/telephone switchboard systems and associated hardware. Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate information using computers and/or Point of Sale (POS) systems. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Description</h4> <p>We are seeking a skilled IT infrastructure systems associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.</p> <h4>Responsibilities</h4> <ul> <li>Provide first and second-level IT support via phone, email, chat, or in-person.</li> <li>Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).</li> <li>Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).</li> <li>Install, configure, and maintain laptops, printers, and peripherals.</li> <li>Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.</li> <li>Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).</li> <li>Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).</li> <li>Support virtualization technologies (VMware, Hyper-V) as needed.</li> <li>Educate users on IT best practices and security policies.</li> <li>Collaborate with senior IT staff on infrastructure projects.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years of experience in system admin, IT support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration.</li> <li>Bachelor’s degree in computer science, information technology, or a related field.</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Hands-on experience with Windows Server (2016/2019/2022) and/or Linux servers.</li> <li>Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.</li> <li>Familiarity with ticketing systems and ITIL processes.</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).</li> <li>Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service skills.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are seeking a skilled IT infrastructure systems associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.</p> <h4>Responsibilities</h4> <ul> <li>Provide first and second-level IT support via phone, email, chat, or in-person.</li> <li>Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).</li> <li>Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).</li> <li>Install, configure, and maintain laptops, printers, and peripherals.</li> <li>Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.</li> <li>Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).</li> <li>Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).</li> <li>Support virtualization technologies (VMware, Hyper-V) as needed.</li> <li>Educate users on IT best practices and security policies.</li> <li>Collaborate with senior IT staff on infrastructure projects.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years of experience in system admin, IT support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration.</li> <li>Bachelor’s degree in computer science, information technology, or a related field.</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Hands-on experience with Windows Server (2016/2019/2022) and/or Linux servers.</li> <li>Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.</li> <li>Familiarity with ticketing systems and ITIL processes.</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).</li> <li>Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service skills.</li> </ul></p><p></p>

<p><b ><span >SCOPE OF WORK</span></b></p> <table align="left" border="1" cellpadding="0" cellspacing="0" width="504"> <tbody> <tr> <td > <p><strong>Proposed Personnel</strong></p> </td> <td > <p>TBD</p> </td> </tr> <tr> <td > <p><strong>Position</strong></p> </td> <td > <p>IT Officer (G5)</p> </td> </tr> <tr> <td > <p><strong>Maximum Level of Effort</strong></p> </td> <td > <p>Full-time LTTA</p> </td> </tr> <tr> <td > <p><strong>Base of Operations</strong></p> </td> <td > <p>Amman, Jordan</p> </td> </tr> <tr> <td > <p><strong>position reports to</strong></p> </td> <td > <p>Systems Strengthening &amp; Implementation Lead</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Projects Background:</strong></p> <p >The Jordan Himaya Activity aims to enhance the availability and quality of essential services and protection for survivors of domestic and sexual violence in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding to violence strengthened. To achieve these outcomes, the project will apply a survivor-centered systems-strengthening approach to improve prevention, response, and protection services, and to support the development and implementation of survivor-centered legislation and policies.</p> <p >&nbsp;</p> <ol> <li value="2"><strong>Position Description:</strong></li> </ol> <p >The IT Officer will provide on-site technical support for the deployment of an automated case management system across multiple locations and entities in Amman and compliance with national policies and standardized procedures. Technical support will include staff training, technical assistance, and on-job support. In addition,&nbsp; s/he will provide first-level technical support for the Himaya project. Responsibilities include installation, troubleshooting, maintenance of hardware/software, and coordination with external service providers. The IT Officer will formally be under the supervision under the supervision of Systems Strengthening &amp; Implementation Lead and, with technical guidance from DAI’s home office IT team and the Office of Information and Management Technology (OIMT) and the director of Finance and Operations.</p> <p><strong>Key Duties and Responsibilities:</strong></p> <p ><strong>A. Case Management System Deployment:</strong></p> <ul> <li>Provide on-site technical support for the deployment of the DSV Case Tracking System across various locations in Amman.</li> <li>Troubleshoot technical issues and adapt the system to local needs.</li> <li>Train staff (e.g., case managers, social workers) on system use, data entry, reporting tools, and security protocols.</li> <li>Provide on-the-job technical assistance and monitor system usage.</li> <li>Collect feedback, identify challenges, and recommend improvements.</li> <li>Ensure adherence to data security, confidentiality, and best practices.</li> <li>Support data entry and generate regular progress reports.</li> </ul> <p ><strong>B. Support for IT Systems and User Support:</strong></p> <ul> <li>Maintain IT infrastructure (computers, printers, network equipment).</li> <li>Perform preventive maintenance.</li> <li>Handle setup and imaging of new machines.</li> <li>Monitor system performance and conduct routine troubleshooting.</li> <li>Support data backups and antivirus updates.</li> <li>Address LAN and internet connectivity issues.</li> <li>Provide end-user support for hardware, software, and applications.</li> <li>Manage user accounts and permissions (e.g., TAMIS access).</li> </ul> <p ><strong>C. Support for Network, Security, and Inventory:</strong></p> <ul> <li>Maintain network security protocols and ensure compliance with DAI standards.</li> <li>Assist in configuring and maintaining network components.</li> <li>Support market research and procurement of IT equipment.</li> <li>Maintain accurate inventory and assist with annual IT audits.</li> </ul> <p ><strong>D. Communication and Coordination:</strong></p> <ul> <li>Liaise with OIMT and local service providers to resolve issues and propose improvements.</li> <li>Report major incidents and contribute to IT status updates.</li> </ul> <p ><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in IT, Computer Science, or related field; IT certifications are a plus.</li> <li>2–3 years of relevant IT experience; experience with donor-funded programs preferred.</li> <li>Experience in electronic case management systems is preferred.</li> <li>Proven ability to work in multiple locations and adapt to different organizational environments.</li> <li>Proficiency in maintaining and troubleshooting computer systems, networks, and software.</li> <li>Familiarity with Windows environments and basic network configuration.</li> <li>Strong communication, organizational, and customer service skills.</li> <li>Fluency in Arabic; working knowledge of English preferred.</li> </ul>

<p>An FMCG company in Al-Qastal, Jordan, is seeking an IT officer with 2-3 years of experience to join their team. The successful candidate will be expected to provide technical support and maintain the organization's IT infrastructure.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications:</strong><br>Bachelor's degree in Information Technology, Computer Science, or a related field.<br>2 3 years of experience in IT support, help desk, or system administration roles.<br><br><strong>Technical Skills:</strong><br>Strong knowledge of:<br>Windows 10 and Windows 11<br>Windows Server<br>Active Directory<br>Microsoft 365<br>TCP/IP, DNS, and DHCP<br>Basic SQL<br><br><strong>Experience requirements</strong><br>Hands-on experience in network troubleshooting and support.<br>Experience installing, configuring, and maintaining computer hardware, software, and operating systems.<br>Familiarity with printers, scanners, and other peripheral devices.<br><br><strong>Soft Skills:</strong><br>Strong troubleshooting, analytical, and problem-solving skills.<br>Excellent communication and interpersonal skills.<br>Ability to work independently while collaborating effectively within a team environment.<br>Strong organizational skills with the ability to manage multiple tasks and prioritize effectively</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>I. GENERAL SCOPE Safe internet use has become a global public policy priority as digital connectivity expands across all aspects of economic and social life, while exposure to cyber risks, misinformation and online harm continues to rise. The International Telecommunication Union (ITU) tracks countries commitment to cybersecurity through the Global Cybersecurity Index (GCI), which assesses legal, technical, organizational, capacity building and cooperation measures, highlighting wide gaps between and within regions. At the same time, the World Economic Forum (WEF) reports that nearly 70% of surveyed users globally experienced online risks such as cyberbullying, fraud or misinformation in a single year, underlining the societal costs of unsafe digital environments . In the Arab region, ESCWA notes that rapid growth in internet penetration and e government has not always been matched by cybersecurity awareness, child online protection frameworks, and robust digital trust mechanisms, making safe internet use a critical enabler of inclusive digital transformation . At the global level, the UN advances safe, inclusive and rights based internet use through processes such as the World Summit on the Information Society (WSIS) and the UN Global Digital Compact, which emphasize digital trust, cybersecurity and protection of users online. Specialized agencies, notably the ITU, support Member States through global benchmarks (such as the GCI), technical assistance, and capacity building on cybersecurity and child online protection. Within the Arab region, ESCWA plays a central role by developing regional strategies like the Arab Digital Agenda 2PHONE_NUMBER and convening policy dialogues to strengthen digital trust and safe internet frameworks. ESCWA, often jointly with ITU, also implements concrete initiatives such as regional workshops, the Accessible Arab Region: ICT for All series , and advisory work on national strategies to help countries mainstream online safety, digital inclusion and user protection into their digital policies. A comprehensive safe internet guidebook in Jordan would directly support national socio economic development by enhancing trust in digital services, accelerating e commerce, and protecting vulnerable groups such as children and youth. International evidence shows that stronger cybersecurity and online safety frameworks are associated with more resilient digital economies and higher adoption of online public and private services. For Jordan, where digital transformation is a pillar of the Economic Modernization Vision, a safe internet environment would encourage investment, innovation and job creation in ICT enabled sectors, while reducing the economic losses associated with cybercrime. It would also reinforce social outcomes such as safer online learning, wider participation of women and youth in the digital economy, and improved quality of life contributing to Sustainable Development Goals (SDGs) related to education, decent work and institutions. Recently, the Ministry of Digital Economy and Entrepreneurship (MoDEE) in Jordan requested UN-ESCWA s assistance in developing the national safe internet guidebook, while aligning it with Jordan s national AI Strategy 2PHONE_NUMBER and the country s Digital Transformation Strategy 2PHONE_NUMBER. The provision of this advisory service is the subject of these terms of reference. III. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the national safe internet guidebook. To produce the draft doc, the consultant is requested to conduct, among others, the main following tasks: 1. Review the national digital documents and the existing policies in Jordan related to digital transformation, innovation, digital technologies, and other related national plans; 2. Review best regional and international best practices related to safe internet guidebooks and road maps (at least 2 selected regional and 2 international cases); 3. Identify main national stakeholders, hold, in coordination with MoDEE team, interviews and meetings with the main national stakeholders and realising minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals; 4. Contribute to sectoral workshops to discuss needs and priorities, if needed; 5. Prepare the needed guidebook based on international/regional best practices, gap analysis, and national needs (SWOT analysis). In addition, the consultant would also ensure the following activities: (1) Contribute to national workshop (physically or remotely) and capture the main comments and discussions. (2) Update the draft proposal according to all received feedback and comments during the reviewing process by ESCWA and MoDEE teams. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>An advanced university degree in ICT, technology, engineering, computer science or a related field is required. A Ph.D. degree is desired. All candidates must submit a copy of the required educational degree.</p><p>At least 5 years of experience and research in the domain of digital technologies is required. Previous experience in management and planning is required. Previous experience in the delivery of research papers is desirable. Previous experience in the development of cybersecurity plans is desirable.</p><p></p></section>

<p><h4>Description</h4> <p>Seeking an experienced and results-oriented IT project manager to lead and deliver strategic IT initiatives across the organization. The successful candidate will be responsible for managing the full project lifecycle, ensuring projects are delivered on time, within scope, and within budget while meeting business objectives and quality standards. The ideal candidate will possess strong leadership, stakeholder management, and communication skills, with extensive experience managing complex IT projects in enterprise environments.</p> <h4>Key Responsibilities</h4> <li>Lead the planning, execution, monitoring, and closure of IT projects from initiation through delivery.</li> <li>Define project scope, objectives, deliverables, timelines, budgets, and resource requirements.</li> <li>Collaborate with business stakeholders, technical teams, vendors, and external partners to ensure successful project outcomes.</li> <li>Develop and maintain detailed project plans, schedules, and status reports.</li> <li>Identify, assess, and mitigate project risks and issues to minimize impact on project delivery.</li> <li>Manage project budgets, resources, and timelines to ensure efficient execution.</li> <li>Facilitate project meetings, workshops, and steering committee sessions.</li> <li>Ensure compliance with project governance standards, organizational policies, and quality requirements.</li> <li>Track and report project progress, milestones, dependencies, and key performance indicators to senior management.</li> <li>Support change management and ensure smooth implementation and adoption of new solutions.</li> <li>Foster collaboration and maintain effective communication among all project stakeholders.</li> <h4>Requirements</h4> <p><strong>Education</strong><br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.</p> <p><strong>Experience</strong><br> Minimum 10 years of experience in IT project management, with proven experience delivering complex enterprise IT projects. Demonstrated experience managing projects throughout the full project lifecycle. Experience working within Agile, Waterfall, or hybrid project environments.</p> <p><strong>Technical & Professional Skills</strong><br> Strong understanding of project management methodologies, frameworks, and best practices. Experience using project management tools such as Microsoft Project, Jira, Azure DevOps, or similar tools. Good understanding of the Software Development Lifecycle (SDLC). Experience managing cross-functional teams, vendors, and third-party service providers. PMP, PRINCE2, Agile, Scrum Master, or equivalent certifications are highly desirable.</p> <p><strong>Soft Skills</strong><br> Excellent leadership, organizational, and stakeholder management skills. Strong analytical, problem-solving, and decision-making abilities. Excellent verbal and written communication skills in English; Arabic is an advantage. Ability to manage multiple projects and priorities in a fast-paced environment. Strong interpersonal skills with the ability to build and maintain effective working relationships.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><p>Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><p>Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><p>Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><p>Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><strong>Infrastructure &amp; Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.<br><strong>Ticketing &amp; SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.<br><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.<br><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><h2>Experience</h2><p>2 – 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Seesaw is looking for an exceptional educator who is ready to use their experience, knowledge and skills to facilitate interactive, impactful Seesaw product training and professional development opportunities for our customers in both English and Arabic. </p> <p>This role is customer-facing, and you will be the Seesaw and Little Thinking Minds (LTM) solutions expert supporting teachers and administrators in their implementation of Seesaw products.</p> <p>You will lead Professional Development sessions for groups of teachers (and occasionally administrators) of varying sizes in a virtual or onsite setting to drive success with Seesaw products. </p> <p><strong>Your Responsibilities:</strong></p> <ul> <li>Deliver virtual or onsite professional development and training to support the effective use of Seesaw and/or LTM.</li> <li>Check your calendar, Slack, and email daily for updates from the team and/or sessions booked. </li> <li>Communicate via email and phone to support customers in getting professional development sessions scheduled. </li> <li>Maintain pre and post session documentation and notes in designated systems, including sending follow up resources to customers via email.</li> <li>Maintain a strong knowledge of the latest features in Seesaw as well as support resources that may need to be provided to customers.</li> <li>Raise any customer issues that arise with speed and urgency, helping to resolve and communicate back to the customer, as needed.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Prerequisites (Requirements):</strong></p> <ul> <li>3+ years of primary teaching experience</li> <li>Prior experience with educator coaching and/or delivering professional development a plus</li> <li>Knowledge of Seesaw and/or use of Seesaw in the classroom strongly preferred</li> <li>Knowledge of Little Thinking Minds (LTM) and/or use of LTM in the classroom strongly preferred</li> <li>Exceptional presentation skills</li> <li>Highly organized, flexible, able to think critically, and a quick learner</li> <li>Positive, upbeat, proactive, and professional attitude. Collaborative teammate who is values-driven and supportive</li> <li>Tech-savvy and comfortable using technology to present and demonstrate</li> <li>Ability to travel if needed - especially in peak season </li> <li>Willing to work flexible schedule when customer demands require it (evening, early morning, as needed)</li> <li>Willingness and ability to travel throughout the MENA region is preferred</li> <li>Comfortable with Google Suite (Docs, Sheets, Slides)</li> </ul><p></p></section>

<p ><span >About Mercy Corps</span></p> <p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p> <p >&nbsp;</p> <p ><span >The Program / Department / Team</span></p> <p ><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p> <p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p> <p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p> <p >&nbsp;</p> <p ><span >The Position</span></p> <p ><span >The Monitoring, Evaluation, Learning (MEL) and Information Management (IM) Assistant is part of Iqlaa’s Program Quality and Learning (PQL) Department. S/He will support the implementation of MEL and IM activities across Iqlaa’s portfolio of interventions, including data collection, data verification, field visits, documentation, and timely reporting. S/He will contribute to routine data collection and support the implementation of intervention MEL Plans in line with donor and Mercy Corps requirements.</span></p> <p ><span >Working closely with relevant technical teams, the PQL team, partners, and sub-grantees, the MEL and IM Assistant will support the review and updating of result chains, indicators, and MEL plans to track and report on intervention activities and indicators.</span></p> <p ><span >The MEL and IM Assistant will support the timely maintenance and implementation of MEL plans and data collection tools to contribute to high-quality reporting to the donor and Mercy Corps. S/He will assist in developing and updating data collection tools for the Iqlaa team, partners, and sub-grantees as assigned, with the goal of collecting high-quality data for reporting, adaptive management, and program decision-making. S/He will work closely with the PQL team, partners, and sub-grantees to support the implementation of MEL activities.</span></p> <p >&nbsp;</p> <p ><span >The MEL and IM Assistant will support the drafting, testing, and updating of data collection tools and instruments, and will contribute to ensuring that Iqlaa MEL activities follow applicable policies and guidance notes. S/He will support the PQL team in ensuring that data collection tools are clear, practical, and aligned with Iqlaa’s MEL frameworks, systems, and automated tools.</span></p> <p ><span >The MEL and IM Assistant will support the MEL and IM Manager in drafting, revising, and implementing MEL plans and tools for Iqlaa’s partners and sub-grantees. S/He will also support basic quantitative and qualitative data analysis and reporting to help track progress and document the results of Iqlaa interventions.</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >Essential Responsibilities</span></p> <p >&nbsp;</p> <p ><em ><u >Monitoring, Evaluation, and Learning</u></em></p> <p ><span >• Support the implementation and maintenance of the Activity Monitoring, Evaluation, and Learning Plan (AMELP) in alignment with donor and Mercy Corps requirements.</span></p> <p ><span >• Support the development, implementation, and updating of intervention MEL plans for assigned interventions, ensuring alignment with donor and Mercy Corps MEL standards.</span></p> <p ><span >• Support the implementation of qualitative and quantitative MEL activities, including data collection and verification, using Iqlaa's MEL systems and automated platforms.</span></p> <p ><span >• Maintain MEL documentation, including MEL folders, datasets, supporting evidence, data collection tools, and related documentation to ensure completeness and accessibility.</span></p> <p ><span >• Conduct field visits, desk reviews, spot checks, and remote quantitative and qualitative data collection activities across assigned interventions.Contribute to intervention-level quality reports and support donor and internal reporting requirements as assigned by the supervisor.Support the integration of MEL requirements into RFAs, RFPs, and partner documentation as requested.</span></p> <p ><span >• Development of evaluation questions, methodologies, and data collection tools for measuring the impact of assigned interventions.</span></p> <p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for the assigned interventions.</span></p> <p ><span >Supports the MEL and IM Manager and the PQL Director in the annual surveys. Mid-line evaluation, and final internal performance review and evaluation.</span></p> <p ><span >• Support consortium partners in their MEL plans, reporting processes, and close-out requirements.</span></p> <p ><span >• Collaborate closely with the PQL team, technical leads, and partners on MEL-related tasks as assigned.</span></p> <p ><span >• Ensure data protection in accordance with Responsible Data Policy and evaluation requirements.</span></p> <p ><span >• Ensure monitoring and evaluation plans and tools, data collection, entry, cleaning, and storage are appropriately implemented by the subordinates.</span></p> <p ><span >• Analyze monitoring and evaluation qualitative data to an appropriate standard and use analysis results to inform project decision-making.</span></p> <p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on monitoring and evaluation exercises for various initiatives in targeted communities.</span></p> <p ><span >• Ensure compliance with relevant Mercy Corps MEL policy and donor MEL policies and regulations.</span></p> <p ><span >• Complete any other duties assigned.</span></p> <p >&nbsp;</p> <p ><em ><u >Information Management</u></em></p> <p ><span >• Maintain and operationalize Iqlaa’s Data Management Protocol and ensure data accountability, quality, and verification across all interventions.</span></p> <p ><span >• Lead the development, testing, and management of data collection tools and instruments in coordination with the PQL team, technical teams, partners, and implementing partners.</span></p> <p ><span >• Facilitate data demand and ensure that collected data flows accurately into IM systems.</span></p> <p ><span >• Establish data collection tools and instruments that will be used by the Iqlaa team, including consortium and all implementing , and ensure timely and quality development, testing, and management of MEL data as well as monitor progress of interventions against set milestones and evaluate the impact of implemented interventions as requested by the supervisor. </span></p> <p ><span >• Develop and maintain the required digitized data collection methods, such as ODK collection built on XLS forms.</span></p> <p ><span >• Ensure a comprehensive and updated database for interventions is maintained and reflected on Iqlaa information management system.</span></p> <p ><span >• Coordinate with all relevant partners, sub-grantees, and technical leads to ensure adherence with Iqlaa MEL plans and data collection requirements.</span></p> <p >&nbsp;</p> <p ><em ><u >Capacity Building and Mentoring</u></em></p> <p ><span >• Train field staff and partners on basic MEL tools and ethical data practices.</span></p> <p ><span >• Supervise and provide technical guidance to the subordinate, ensuring they effectively carry out their duties and responsibilities.</span></p> <p ><span >• Develop individual work plans and provide regular feedback.</span></p> <p ><span >• Foster a positive team environment, learning culture, encourage collaboration, and recognize team members’ contributions to the project’s success.</span></p> <p >&nbsp;</p> <p ><em ><u >Reporting</u></em></p> <p ><span >• Ensure high quality and timely preparation of MEL data for reports as requested by the supervisor.</span></p> <p ><span >• Ensure appropriate internal communication and feedback systems are in place and functioning so that MEL data informs project planning and implementation.</span></p> <p ><span >• Contribute to the regular MEL reports.</span></p> <p >&nbsp;</p> <p ><em ><u >Project Coordination Activities</u></em></p> <p ><span >• Ensure the integration of team members and partners into MEL-relevant decision-making processes.</span></p> <p ><span >• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian and development missions.</span></p> <p ><span >• Ensure implementation of safeguarding policies and procedures.</span></p> <p >&nbsp;</p> <p ><em ><u >Hardware and Software Management</u></em></p> <p ><span >• Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures.</span></p> <p ><span >• Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor.</span></p> <p ><span >• Prepare a data protection plan in coordination with the relevant stakeholders.</span></p> <p >&nbsp;</p> <p ><em ><u >Safeguarding Responsibilities</u></em></p> <p ><span >• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.</span></p> <p ><span >• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.</span></p> <p ><span >• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.</span></p> <p >&nbsp;</p> <p ><span >Supervisory Responsibility: NA</span></p> <p ><span >Reports Directly To:</span><span > Senior MEL Officer</span></p> <p ><span >Works Directly With:</span><span > Program Quality and Learning (PQL) Director, PQL team, program teams, Communications team, procurement team, and finance teams.</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >Accountability to Participants and Stakeholders</span></p> <p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >Knowledge and Experience</span></p> <p ><span >▪ Bachelor’s degree in any relevant field, such sa but not limited to: engineering, Management, Information management, Sociology, Economics, Statistics, International Development.</span></p> <p ><span >▪ Master’s degree in is highly preferred.</span></p> <p ><span >▪ Minimum of 2 years of experience. The specific experience in MSEs/HBBs development is a plus.</span></p> <p ><span >▪ Proven experience in leading a team.</span></p> <p ><span >▪ Demonstrated skills in data collection, statistical analysis methods, and database management.</span></p> <p ><span >▪ Demonstrated experience in building log-frame, indicators, and relevant data collection tools.</span></p> <p ><span >▪ Experience developing and delivering training on MEL.</span></p> <p ><span >▪ Very strong writing skills, including reports, best practices, case studies, etc.</span></p> <p ><span >▪ Proficiency in Microsoft Office applications, including Excel and Word.</span></p> <p ><span >▪ Proficiency in developing XLS forms and using ODK is required.</span></p> <p ><span >▪ Fluency in spoken and written Arabic and English.</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >Success Factors</span></p> <p ><span >▪ Deep commitment to humanitarian principles and values.</span></p> <p ><span >▪ Willingness to learn new skills and methodologies.</span></p> <p ><span >▪ Ability to work under pressure, independently, and with limited supervision.</span></p> <p ><span >▪ Demonstrated organizational skills.</span></p> <p ><span >▪ Demonstrated creative problem-solving skills.</span></p> <p ><span >▪ Security, political and cultural awareness.</span></p> <p ><span >▪ Ability to provide a high-quality report in English.</span></p> <p ><span >▪ Ability to multi-task while meeting several pressing deadlines.</span></p> <p ><span >▪ Mature, responsible, and diplomatic in their interactions with others.</span></p> <p ><span >▪ Pays attention to detail and is meticulous, thorough, and results-oriented.</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >Living Conditions / Environmental Conditions</span></p> <p ><span >The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.</span></p> <p >&nbsp;</p> <p ><span >Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive</span></p> <p >&nbsp;</p> <p ><span >Ongoing Learning</span></p> <p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p> <p >&nbsp;</p> <p ><span >Team Efficiency and Effectiveness</span></p> <p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p> <p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p> <p >&nbsp;</p> <p ><span >Equal Employment Opportunity</span></p> <p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.</span></p> <p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p> <p >&nbsp;</p> <p ><span >Safeguarding &amp; Ethics</span></p> <p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p> <p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p class="ql-align-right" ><span >الصون و الأخلاق </span></p> <p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p> <p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p> <p class="ql-align-justify" >&nbsp;</p> <p class="ql-align-justify" >&nbsp;</p> <p class="ql-align-justify" ><span >RECRUITMENT SCAMS &amp; FRAUD WARNING</span></p> <p class="ql-align-justify" ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p> <p class="ql-align-justify" ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p> <p class="ql-align-justify" ><span >All active jobs are advertised directly on Akhtaboot.</span></p> <p class="ql-align-justify" ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p> <p class="ql-align-justify" ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a seasoned developer to design/build massive scale, distributed computing solutions. You will be responsible for driving the team’s technical direction, strategizing and shaping our long-term vision and architecture. You will own major deliverables end-to-end, drive roadmaps, and provide technical leadership to the engineering team. If you're excited by cloud computing, designing highly scalable, fault tolerant systems, and want to be challenged by the toughest computer science problems, then join us to build the next generation distributed systems solving big data problems.<br>You should be someone who wants to conceive and design highly scalable, robust software, and wants to see their software thrive in the face of traffic from huge cloud computing services.<br>The candidate should have strong distributed systems and web services design and implementation experience, as well as experience working on high availability production systems. Responsible for the overall development life cycle of the solution and manage complex projects with significant bottom line impact. <br>Key job responsibilities<br>- Work with product managers in developing a strategy and road map to provide compelling capabilities for our customers.<br>- Work closely with other engineers to develop the best technical design and approach for new product development.<br>- Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.<br>- Project management - prioritization, planning of projects and features, Stakeholder management and tracking of external commitments.<br>- Operational Excellence - monitoring &amp; operation of production services.<br>About the team<br>Amazon Payment Services serves the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily. The payment processing technology and solutions across major markets in the GCC &amp; Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan and Qatar.<br>- 3+ years of non-internship professional software development experience<br>- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience<br>- Experience programming with at least one software programming language<br>- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience<br>- Bachelor's degree in computer science or equivalent<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As an IT Officer your role will include key responsibilities such as:<br><br>• Monitor the operation and security of all computer hardware and ensure that it is operating properly<br>• Serve as a primary contact for all servicing of computers, printers, etc.<br>• Maintain a sufficient inventory of all office and computer supplies<br>• Maintain all hardware and software logs updated as per departmental working procedures<br>• Maintain the documentation of all hardware configuration and inventory<br>• Maintain the documentation of the telephone system configuration and all MPT lines<br>• Understand all the department working procedures and perform the related tasks as described<br>• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.<br>• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)<br>• Respond to all users request and provide them with adequate support</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Business Development Representative (SMB Account Growth Focus) is responsible for driving revenue growth across ZainTECH s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space.</p> <p>Working closely with Account Managers and Sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets.</p> <p>Responsibilities:</p> <p> <u>SMB Account Management &amp; Growth</u> </p> <ul> <li>Own and manage a portfolio of SMB accounts, focusing on Account growth, Customer retention, Upsell and cross-sell opportunities</li> <li>Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements</li> <li>Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions</li> <li>Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts</li> </ul> <p> <u>Sales Development &amp; New Business Generation</u> </p> <ul> <li>Identify and pursue new business opportunities within the SMB segment through outbound prospecting and lead generation activities</li> <li>Qualify opportunities by identifying Customer requirements, Decision-makers, Budgets, Timelines</li> <li>Maintain a healthy pipeline of short-cycle opportunities, ensuring consistent progression and deal closure</li> <li>Support pipeline acceleration and revenue generation initiatives across the SMB portfolio</li> </ul> <p> <u>Pipeline &amp; Sales Management</u> </p> <ul> <li>Manage multiple opportunities simultaneously within a high-volume sales environment</li> <li>Maintain accurate CRM records including Pipeline updates, Account activities, Opportunity tracking, Forecasting data</li> <li>Ensure strong pipeline hygiene and reporting accuracy within Salesforce or similar CRM platforms</li> <li>Consistently meet or exceed defined sales and activity KPIs</li> </ul> <p> <u>Collaboration &amp; Stakeholder Alignment</u> </p> <ul> <li>Collaborate closely with Account Managers and Sales teams to align on Account strategies, Customer engagement plans, Revenue growth opportunities</li> <li>Support broader sales initiatives and campaigns targeting SMB customers</li> <li>Coordinate with internal stakeholders to ensure smooth customer engagement and commercial alignment</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul> <ul> <li>2 4 years of experience in B2B sales, SMB account management, Inside sales, Business development roles</li> <li>Experience within ICT, technology services, or digital solutions environments is preferred</li> <li>Proven track record in Upselling, Cross-selling, Closing small to mid-sized deals</li> <li>Experience managing multiple accounts and short-cycle sales opportunities</li> <li>Familiarity with Salesforce or similar CRM platforms, Sales engagement and prospecting tools</li> <li>Bachelor s degree in business administration, Marketing, Sales, Information Technology, or a related field</li> </ul> </ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Key Responsibilities On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks. Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution. User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity. Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system. Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards. Technical Skills Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing. Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance. Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses. AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. ITIL Foundation certification (or higher) is highly preferred / required. Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial. Experience: 2 - 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced IT Governance – Security &amp; Resilience to join our team and play a key role in strengthening the Bank's IT governance, cybersecurity, and operational resilience capabilities.<br> In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices.<br> Key Responsibilities Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure.<br> Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001 , NIST Cybersecurity Framework (NIST CSF) , COBIT , and applicable banking regulations.<br> Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines.<br> Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the Bank's governance and change management processes.<br> Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices.<br> Monitor the Bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps.<br> Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities.<br> Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures.<br> Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees.<br> Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions.<br> Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.<br> Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field.<br> Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience , preferably within the banking or financial services sector.<br> Strong knowledge of ISO 27001 , NIST CSF , COBIT , IT risk management, business continuity, disaster recovery, and regulatory compliance.<br> Excellent analytical, communication, stakeholder management, and reporting skills.<br> Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.<br></span> </div>

<p><h4>Key responsibilities</h4> <p>We are looking for an experienced IT Governance – Security & Resilience to join our team and play a key role in strengthening the bank's IT governance, cybersecurity, and operational resilience capabilities.<br> In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices.</p> <ul> <li>Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure.</li> <li>Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001, NIST Cybersecurity Framework (NIST CSF), COBIT, and applicable banking regulations.</li> <li>Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines.</li> <li>Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the bank's governance and change management processes.</li> <li>Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices.</li> <li>Monitor the bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps.</li> <li>Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities.</li> <li>Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures.</li> <li>Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees.</li> <li>Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions.</li> <li>Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field.</li> <li>Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience, preferably within the banking or financial services sector.</li> <li>Strong knowledge of ISO 27001, NIST CSF, COBIT, IT risk management, business continuity, disaster recovery, and regulatory compliance.</li> <li>Excellent analytical, communication, stakeholder management, and reporting skills.</li> <li>Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.</li> </ul></p><p></p>

<p><h4>Key responsibilities</h4> <p>We are looking for an experienced IT Governance – Security & Resilience to join our team and play a key role in strengthening the bank's IT governance, cybersecurity, and operational resilience capabilities.<br> In this role, you will serve as the primary IT liaison for security and resilience matters, working closely with the Cybersecurity Department to ensure that IT operations, systems, projects, and processes comply with security standards, regulatory requirements, and industry best practices.</p> <ul> <li>Collaborate with the Cybersecurity Department to implement security policies, standards, and controls across IT systems and infrastructure.</li> <li>Ensure IT operations, projects, and technology changes comply with governance frameworks such as ISO 27001, NIST Cybersecurity Framework (NIST CSF), COBIT, and applicable banking regulations.</li> <li>Translate cybersecurity requirements into effective IT governance processes, procedures, and operational guidelines.</li> <li>Coordinate security and risk assessments for all IT projects, system changes, and technology deployments as part of the bank's governance and change management processes.</li> <li>Govern the IT risk management process by identifying, assessing, monitoring, reporting, and mitigating IT risks in alignment with Enterprise Risk Management (ERM) practices.</li> <li>Monitor the bank's IT risk posture and ensure timely remediation of security vulnerabilities, compliance issues, audit findings, and control gaps.</li> <li>Lead the governance of IT Business Continuity and Disaster Recovery (BC/DR), ensuring critical IT services have documented, tested, and continuously improved recovery capabilities.</li> <li>Coordinate IT audits, regulatory inspections, and compliance reviews while maintaining governance documentation, policies, standards, and procedures.</li> <li>Prepare regular reports and dashboards on IT security posture, risk exposure, compliance status, resilience readiness, and governance metrics for senior management and governance committees.</li> <li>Support IT incident response activities in coordination with the Cybersecurity Department, including incident escalation, communication, post-incident reviews, and tracking corrective and preventive actions.</li> <li>Promote a strong culture of security awareness, governance, compliance, and operational resilience across IT teams.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in Information Technology, Computer Science, Information Security, or a related field.</li> <li>Proven experience in IT Governance, Information Security, IT Risk Management, IT Audit, or Operational Resilience, preferably within the banking or financial services sector.</li> <li>Strong knowledge of ISO 27001, NIST CSF, COBIT, IT risk management, business continuity, disaster recovery, and regulatory compliance.</li> <li>Excellent analytical, communication, stakeholder management, and reporting skills.</li> <li>Professional certifications such as CISA, CRISC, CGEIT, CISSP, or ISO 27001 Lead Implementer/Auditor are considered an advantage.</li> </ul></p><p></p>

<p>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p><p>Your Opportunity: We are seeking a highly experienced Senior Software Engineer to act as a technical pillar within our innovative engineering team. This role is ideal for a high-impact Individual who thrives on autonomy and scale. You will be responsible for driving massive, complex projects from conceptualization and architectural design all the way to implementation, deployment, and landing. You will operate at a high level, providing technical leadership across multiple teams. By working closely with product managers, leadership, and engineers across the company, you will shape our technical strategy, tackle our most difficult scaling challenges, and continuously broaden the capabilities of our cutting-edge AI and contact center solutions.</p><p>Your Top Responsibilities:</p><ul><li>End-to-End Ownership: Drive massive, cross-functional engineering projects from raw concept to successful production deployment and monitoring.</li><li>Architectural Leadership: Lead the design and architecture of highly available, scalable, and robust systems, services, and databases that span across multiple engineering teams.</li><li>Technical Force Multiplier: Set the standard for engineering excellence. Conduct rigorous code reviews, establish best practices, and improve our development and deployment pipelines and strategies.</li><li>Complex Problem Solving: Debug, profile, and troubleshoot the most complex systemic and performance issues within a high-concurrency, real-time SaaS environment.</li><li>Cross-Team Alignment: Act as a technical anchor, collaborating with various squads to ensure architectural consistency, and the strategic reduction of technical debt.</li><li>Mentorship: Elevate the entire engineering team by mentoring mid-level and junior engineers, guiding their technical growth, and helping ramp up new joiners.</li></ul><p>What We Expect from You:</p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul><p>What We Provide:</p><ul><li>Join a world-class team at Maqsam, where your growth is our priority. Here s what you can expect:</li><li>High-Impact Work: The autonomy to drive massive projects that directly impact our core business and thousands of users.</li><li>A Collaborative and Friendly Environment: Work with talented, seasoned professionals who are passionate about what they do.</li><li>Personal and Professional Growth: Opportunities to learn, lead, and cement yourself as a world-class engineering leader.</li><li>Fair Compensation: We deeply value your contribution and expertise.</li><li>Transparency: A culture that thrives on open communication and flat technical discussions.</li><li>Benefits: First-class health insurance, and more.</li><li>Part of Something Big: Be proud of being part of the most exciting AI-powered SaaS business in the MENA region.</li></ul><p>Ready to lead at Maqsam? Apply now! #LI-DNI</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul>