House gard Jobs

<p><h4>Job description</h4> <p>The contact center performance manager for the dedicated premium team will oversee a specialized team focused on providing exceptional service to our highest-value guests. This role ensures that both in-house and outsourced team members deliver outstanding service, maintain high levels of guest satisfaction, and uphold our brand standards.</p> <h4>Accountabilities</h4> <ul> <li>Oversee daily operations of the dedicated premium team within the contact center, managing both in-house and outsourced teams to ensure exceptional service.</li> <li>Define and uphold high-performance standards and service criteria specifically tailored to high-value guest interactions.</li> <li>Track and analyse team performance against key KPIs, with a strong emphasis on service quality and guest satisfaction.</li> <li>Conduct regular training sessions and workshops to elevate team skills and optimize service delivery.</li> <li>Implement clear and effective communication protocols to ensure smooth coordination between in-house teams and outsourced partners.</li> <li>Handle escalated cases from high-value guests, providing prompt resolutions that align with premium service standards.</li> <li>Analyse performance data to identify trends, anticipate needs, and drive strategic improvements.</li> <li>Prepare comprehensive reports on team performance, guest feedback, and operational challenges for senior management review.</li> <li>Cultivate a collaborative environment between in-house and outsourced teams to ensure seamless communication and service continuity.</li> <li>Develop and implement strategies to enhance the net promoter score (NPS) for this premium guest segment, driving initiatives that strengthen guest satisfaction and loyalty.</li> </ul> <h4>Qualifications</h4> <h4>Education & experience</h4> <ul> <li>Degree level education preferred, or equivalent.</li> <li>Minimum of 7 years customer service experience.</li> <li>3+ years of management experience in an inbound/outbound contact center (essential).</li> <li>Experience in customer service and in travel sector.</li> <li>Six Sigma Green Belt (Black Belt is an advantage).</li> <li>COPC implementation leader.</li> </ul> <h4>Additional information</h4> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work!</p> <p>As an assistant marketing manager, you’re not just playing a key role in elevating the hotel's brand presence through integrated marketing, public relations, digital marketing, and strategic communications – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <p>As an assistant marketing manager, you are responsible for supporting the planning, execution, and evaluation of integrated marketing and public relations initiatives that enhance brand visibility, strengthen the hotel's market position, and drive commercial success. Working closely with internal departments and external partners, you will ensure all marketing activities are delivered in line with DoubleTree brand standards and business objectives. Specifically, you will be responsible for:</p> <h4>Marketing</h4> <ul> <li>Assist the commercial director in coordinating integrated marketing and communication activities.</li> <li>Build and maintain relationships with marketing suppliers and act as a property ambassador with external stakeholders and media partners.</li> <li>Coordinate the production of marketing communications, including sales proposals, collateral, newsletters, brochures, and other promotional materials.</li> <li>Oversee the execution of integrated marketing campaigns across direct mail, email marketing, public relations, and digital channels.</li> <li>Track campaign performance, prepare analysis reports, and provide data-driven recommendations to optimise campaign effectiveness.</li> <li>Develop standardised presentations, sales scripts, and proposals.</li> <li>Manage content updates and monthly newsletters across food & beverage venues.</li> <li>Maintain project management systems to document, monitor, and track marketing activities.</li> </ul> <h4>Public relations</h4> <ul> <li>Manage and execute public relations activities, including media visits, photo and video shoots, and editorial content development.</li> <li>Write, edit, and proofread press releases, editorials, photo captions, and fact sheets in line with brand standards.</li> <li>Conduct hotel site inspections and maintain comprehensive knowledge of hotel facilities, services, and experiences.</li> <li>Liaise closely with the commercial teams, including sales, revenue, and reservations, to ensure effective communication and alignment.</li> <li>Maintain the department's media database, prepare monthly media coverage reports, and respond promptly to media enquiries.</li> <li>Lead the hotel's annual awards strategy by researching, selecting, and preparing submissions for key industry awards.</li> </ul> <h4>Social media & digital</h4> <ul> <li>Collaborate with the graphic design & social media executive to support the planning, execution, and review of daily social media activities and campaigns.</li> <li>Support the commercial director in managing paid social media campaigns, analysing performance, and identifying opportunities for optimisation.</li> <li>Ensure all campaigns align with hotel promotions and comply with DoubleTree brand standards.</li> <li>Optimise website content to enhance the user experience across hotel websites, OTA platforms, and metasearch channels.</li> <li>Support the implementation of OTA marketing initiatives and monitor GDS campaigns to maximise online visibility and bookings.</li> </ul> <h4>Graphic design support</h4> <ul> <li>Work closely with the graphic design & social media executive to develop creative concepts, marketing collateral, and HTML content updates.</li> <li>Maintain an up-to-date content library to support media requests and internal and external marketing requirements.</li> </ul> <h4>What are we looking for?</h4> <p>An assistant marketing manager serving DoubleTree by Hilton Aqaba is always working on behalf of our guests and collaborating with team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p> <ul> <li>Previous experience in a similar role, preferably as a senior marketing executive or assistant marketing manager within a hospitality environment.</li> <li>Strong understanding of integrated marketing, public relations, digital marketing, brand management, and customer relationship management.</li> <li>Experience developing and executing marketing campaigns that drive brand awareness and commercial performance.</li> <li>Excellent written and verbal communication skills, with strong copywriting and content creation abilities.</li> <li>Strong analytical skills with the ability to interpret marketing data and optimise campaign performance.</li> <li>Experience managing social media platforms, website content, and digital marketing initiatives.</li> <li>Strong project management, organisational, and time management skills, with the ability to manage multiple priorities.</li> <li>Excellent interpersonal skills with the ability to collaborate effectively across departments and with external stakeholders.</li> <li>Market research capabilities and an understanding of competitor analysis.</li> <li>Outstanding command of the English language, both written and spoken.</li> <li>High attention to detail with a commitment to producing high-quality work.</li> <li>Positive attitude, creativity, professionalism, and a proactive approach to achieving results.</li> <li>Bachelor's degree, diploma, or professional qualification in marketing, communications, advertising, media, or a related field.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <p>A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p> <h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program.</li> <li>Paid parental leave – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents.</li> <li>Crisis concierge – In times of loss, our crisis concierge offers a single, compassionate point of contact for both practical support and emotional care.</li> <li>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members to care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><strong>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</strong></p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>Welcome guests upon arrival with professionalism and warmth</li> <li>Assist guests with luggage handling, storage, and room delivery</li> <li>Escort guests to their rooms while introducing hotel facilities and services</li> <li>Coordinate efficiently with Front Office and Concierge teams</li> <li>Support guest requests promptly and courteously</li> <li>Ensure lobby and entrance areas remain organized and welcoming</li> <li>Assist with transportation arrangements and guest departures</li> <li>Maintain the highest standards of luxury hospitality and guest service at all times</li> </ul> <h4>Qualifications</h4> <ul> <li>Passion for luxury hospitality and exceptional service</li> <li>Strong interpersonal and communication skills</li> <li>Attention to detail and commitment to excellence</li> <li>Ability to work as part of a diverse, dynamic team</li> <li>Previous experience in a luxury hotel environment is an asset</li> <li>A proactive, solution-oriented approach</li> <li>Strong written and verbal communication skills in English</li> <li>A creative, practical and proactive approach to problem solving</li> <li>Ability to focus on guest needs, using empathy, remaining calm and courteous at all times</li> <li>Ability to promote positive relations with all guests and shareholders</li> <li>Understanding and ability to work in a multi-cultural environment</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <ul> <li>Welcome guests upon arrival with professionalism and warmth</li> <li>Assist guests with luggage handling, storage, and room delivery</li> <li>Escort guests to their rooms while introducing hotel facilities and services</li> <li>Coordinate efficiently with Front Office and Concierge teams</li> <li>Support guest requests promptly and courteously</li> <li>Ensure lobby and entrance areas remain organized and welcoming</li> <li>Assist with transportation arrangements and guest departures</li> <li>Maintain the highest standards of luxury hospitality and guest service at all times</li> </ul> <h4>Qualifications</h4> <ul> <li>Passion for luxury hospitality and exceptional service</li> <li>Strong interpersonal and communication skills</li> <li>Attention to detail and commitment to excellence</li> <li>Ability to work as part of a diverse, dynamic team</li> <li>Previous experience in a luxury hotel environment is an asset</li> <li>A proactive, solution-oriented approach</li> <li>Strong written and verbal communication skills in English</li> <li>A creative, practical and proactive approach to problem solving</li> <li>Ability to focus on guest needs, using empathy, remaining calm and courteous at all times</li> <li>Ability to promote positive relations with all guests and shareholders</li> <li>Understanding and ability to work in a multi-cultural environment</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Job Description</h4> <p>A steward carries out general cleaning duties and the operation of pot-washing and dishware machineries to deliver an excellent guest and member experience while ensuring all back of house areas are kept clean and safety guidelines are observed.</p> <p>As a steward, you are responsible for carrying out general cleaning duties and operating pot-washing machinery to deliver an excellent guest and member experience. A steward will also be required to ensure all back of house areas are kept clean, and observe occupational safety and health and hygiene regulations and health and safety guidelines.</p> <p>Specifically, you will be responsible for performing the following tasks to the highest standards:</p> <ul> <li>Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards.</li> <li>Carry out general cleaning as directed to include sweeping, mopping up, washing up, and emptying of rubbish bins and boxes ensuring placement in the correct containers.</li> <li>Ensure that all kitchen and back of house areas are kept clean and all equipment within the kitchen area is cleaned in accordance with the cleaning schedule.</li> <li>Ensure the correct PPE is in place and guidelines are adhered to.</li> <li>Observe health, hygiene and safety guidelines when handling hazardous substances and comply with all aspects of health and safety requirements.</li> <li>Report any maintenance and/or hazard issues to the supervisor on duty.</li> <li>Carry out any other reasonable task set by the hotel's management.</li> </ul> <p>A steward serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p> <ul> <li>Good communication skills.</li> <li>Positive attitude.</li> <li>Ability to work under pressure.</li> <li>Ability to work on their own or in teams.</li> </ul> <p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p> <ul> <li>Previous kitchen porter experience in similar role.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>At Etihad, every interaction is an opportunity to inspire our guests and showcase the world-class hospitality that sets us apart. In this role, you will have the opportunity to influence service excellence, develop talent, and contribute to delivering extraordinary experiences for guests across our global network.</p> <h4>Job description</h4> <p>As a customer service officer, you will play a key role in delivering the exceptional service that defines the Etihad experience. Acting as a subject matter expert within our premium contact centre, you will support the team in creating seamless and memorable journeys for our most valued guests. Through coaching, operational leadership, and service excellence, you will help uphold Etihad's premium brand promise while driving high performance, customer satisfaction, and continuous improvement.</p> <h4>Accountabilities</h4> <ul> <li>Serve as the primary escalation point for complex, sensitive, or high-value guest interactions, providing effective resolutions while safeguarding the premium guest experience.</li> <li>Support and mentor premium guest relations agents by delivering ongoing coaching, guidance, and feedback to ensure consistently exceptional service quality, communication standards, and brand representation.</li> <li>Monitor operational performance and support the management of queues, service levels, productivity, and adherence to ensure a seamless and efficient guest experience.</li> <li>Personally manage priority guest requests, VIP interactions, and time-critical situations with professionalism, empathy, and discretion.</li> <li>Collaborate closely with internal stakeholders, including concierge, chauffeur services, airport operations, and other key business units, to deliver a connected and end-to-end premium travel experience.</li> <li>Analyse performance data, customer feedback, and operational trends to identify opportunities for improvement and recommend actions that enhance service delivery and guest satisfaction.</li> <li>Support the onboarding and continuous development of team members by sharing expertise, best practices, and updates on products, policies, fares, and service enhancements.</li> <li>Ensure data integrity across all systems while maintaining full compliance with company policies, quality standards, security requirements, and data protection regulations.</li> <li>Contribute to the evolution of the premium contact centre by supporting process enhancements, service innovations, knowledge management updates, and customer experience initiatives.</li> <li>Act as deputy to the premium contact centre supervisor when required, providing leadership support and ensuring operational continuity in a dynamic environment.</li> </ul> <h4>Qualifications</h4> <ul> <li>High school certificate required; diploma or bachelor's degree is an advantage.</li> <li>Previous experience in a contact centre, customer service, hospitality, aviation, or travel environment is essential.</li> <li>Proven ability to deliver exceptional customer experiences while handling a high volume of enquiries in a fast-paced environment.</li> <li>Experience supporting premium, VIP, or high-value customers is highly desirable.</li> <li>Strong communication skills and a passion for providing world-class service.</li> </ul> <h4>Additional information</h4> <p>We are looking for individuals who are passionate about creating memorable guest experiences and thrive in a customer-focused environment. You bring a positive attitude, strong problem-solving skills, and a commitment to delivering service excellence in every interaction, while embodying the values and hospitality that define the Etihad brand.</p> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>

<p><h4>Job Description</h4> <p>A supervisor stewarding is responsible for supervising the stewards to deliver an excellent guest and member experience while supporting the overall operations.</p> <p>As a supervisor stewarding, you are responsible for supervising the stewards and supporting the team members to deliver an excellent guest and member experience. A supervisor stewarding will also be required to coordinate other responsibilities, make certain back of house areas are maintained, and ensure that health and safety are top priorities.</p> <p>Specifically, you will be responsible for performing the following tasks to the highest standards:</p> <ul> <li>Supervise the stewards ensuring high standards.</li> <li>Support the team members in training and development.</li> <li>Coordinate the daily pot-wash and dish wash responsibilities.</li> <li>Ensure back of house areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed.</li> <li>Observe health, hygiene and safety guidelines when handling hazardous substances and comply with all aspects of health and safety requirements.</li> <li>Report faults, misused or damaged equipment issues to the managers, executive chef, and/or chief engineering.</li> <li>Ensure the correct PPE is in place and guidelines are adhered to.</li> <li>Ensure machinery is operated properly, efficiently, safely and in accordance with the hotel's health and safety manual.</li> <li>Assist in the location, movement and storage of operational equipment.</li> <li>Assist in the stock take of equipment and other items as required.</li> <li>Ensure team members adhere to all health and safety and hygiene regulations.</li> <li>Carry out any other reasonable task set by the hotel's management.</li> </ul> <p>A supervisor stewarding serving Hilton brand hotels is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p> <ul> <li>Good communication skills.</li> <li>Ability to work under pressure.</li> <li>Ability to work on their own or in teams.</li> <li>Flexibility to respond to a range of various work situations.</li> </ul> <p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p> <ul> <li>Previous experience in a similar role.</li> <li>Previous experience in supervisory role.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Key Responsibilities<ul><li>Supervise and support the housekeeping team to ensure efficient daily operations and exceptional cleanliness standards.</li><li>Conduct inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with IHG standards.</li><li>Train, coach, and motivate team members while monitoring performance, attendance, and grooming.</li><li>Handle guest requests and resolve complaints promptly to deliver outstanding guest satisfaction.</li><li>Ensure housekeeping supplies, equipment, and storage areas are well-organised and maintained.</li><li>Coordinate with other departments to report maintenance issues, manage lost &amp; found items, and support smooth hotel operations.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Business Development · Support onboarding activities for new partners including documentation, due diligence coordination and go-live support.<br> · Conduct regular partner visits to strengthen relationships and increase transaction volumes.<br> · Identify new business opportunities, remittance corridors and potential strategic partnerships.<br> · Identify and onboard new Exchange Houses, Banks and Financial Institution partners in Jordan.<br> · Conduct commercial negotiations and support agreement execution with prospective partners.<br> · Support regulatory documentation and onboarding requirements in coordination with Compliance.<br> · Assist in executing pricing, promotional campaigns and market activation initiatives.<br> · Support DPB, DTB &amp; CB referral programs initiatives within the assigned market.<br> Partner Management · Monitor partner transaction trends and report business opportunities to the Head of Originating Markets.<br> · Assist partners in resolving operational issues by coordinating with Client Services, Operations and Compliance.<br> · Ensure partner branding, marketing materials and promotional activities are maintained across branches.<br> · Support periodic Business Reviews (QBRs) with partner management.<br> Commercial &amp; Market Intelligence · Collect competitor pricing, commission structures and market intelligence.<br> · Monitor customer behavior, corridor trends and migration opportunities.<br> · Assist in implementation of corridor-specific promotional campaigns.<br> · Monitor Jordan remittance market developments, competitor activities and regulatory changes.<br> · Identify opportunities for corridor expansion, correspondent banking and digital payment solutions.<br> Operations &amp; Governance · Coordinate with Finance and Treasury regarding funding requirements and settlement follow-up.<br> · Escalate partner operational issues, system disruptions and customer complaints promptly.<br> · Support business continuity activities during service disruptions.<br> · Coordinate implementation of new API integrations and operational enhancements with Product, Technology and Operations teams.<br> · Support business continuity planning and service recovery activities across Jordan partners.<br> · Ensure all customer and partner interactions comply with AML/CFT and regulatory requirements.<br> · Maintain accurate CRM records, visit reports and business activity trackers.<br> · Prepare weekly and monthly activity reports for the Head of Originating Markets.<br> Graduate from University, preferably in Business Administration, Banking, Finance, Marketing or a related discipline.<br> 1. EXPERIENCE Candidate must be based in Jordan and must have a minimum of 6 years of Banking, Exchange House or FinTech experience with at least 4 years in Business Development or Relationship Management along with following requirements · Working knowledge of Cross Border Payment industry.<br> · Knowledge of Exchange House business operations.<br> · Basic understanding of correspondent banking and international payment processes.<br> · Knowledge of AML/CFT and sanctions requirements.<br> · Experience in partner relationship management.<br> · Strong negotiation and presentation skills.<br> · Proficiency in Excel and PowerPoint.<br> · Arabic and fluency in English is required; preference may be given to a Jordanian national with strong local market knowledge.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced and highly creative Sous Chef to lead the culinary operations for a bold and playful dining concept bringing together contemporary global cuisine, creative comfort food, and indulgent desserts within one distinctive guest experience.<br> The menu takes inspiration from around the world, combining Asian flavours and techniques with Italian classics, contemporary burgers and sandwiches, globally inspired starters, and a strong focus on indulgent chocolate and pastry creations.<br> The Sous Chef will be responsible for maintaining the quality and consistency of the existing menu while continuously developing the culinary offering in line with the personality of the brand.<br> This role requires a chef who understands modern casual dining, international flavours, high-volume service, menu development, presentation, and commercial kitchen management .<br> The successful candidate will be both a creative culinary leader and a strong operator, capable of translating an imaginative menu into a consistently excellent product while managing food costs, kitchen performance, quality, and team development.<br> This role is based in Riyadh and is a seasonal 6 month role Nov-April At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: An opportunity to lead the founding team launching a new in house Persian restaurant concept by SIHAMCO - a first within The Groves' Portfolio.<br> Competitive salary packages – aligned with market standards and experience Health insurance, accommodation provided and transportation allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br> Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Lead the overall kitchen operation, ensuring a consistently high standard of food quality, presentation, taste, and execution.<br> Oversee the preparation and service of a diverse menu incorporating Asian, Italian, American and contemporary global influences .<br> Maintain and continuously improve recipes, plating standards, preparation methods, and kitchen SOPs.<br> Ensure consistency across the menu, from starters and salads through to burgers, sandwiches, pasta, Asian-inspired dishes, and desserts.<br> Work closely with the management team on menu development, seasonal changes, new dishes, promotions, and special culinary activations.<br> Develop innovative dishes that fit the playful and creative identity of Little Krazy while remaining commercially viable.<br> Ensure all recipes are properly documented with accurate ingredients, yields, portion sizes, preparation methods, and presentation standards.<br> Manage food costs, portion control, wastage, yields, and GP in line with agreed targets.<br> Monitor food quality and ensure all ingredients meet the required standards.<br> Work closely with suppliers and procurement teams to source quality ingredients at competitive prices.<br> Lead daily kitchen briefings, tastings, quality checks, and service preparation.<br> Ensure smooth communication and coordination between kitchen sections and front-of-house during service.<br> Recruit, train, coach, and develop the kitchen brigade to create a strong, disciplined, and motivated team.<br> Manage kitchen scheduling, staffing requirements, section allocation, and daily operational priorities.<br> Ensure strict compliance with food safety, HACCP, hygiene, sanitation, and health and safety requirements.<br> Maintain a clean, organised, efficient, and professional kitchen environment.<br> Monitor kitchen equipment and ensure proper maintenance and safe operation.<br> Stay informed about international culinary trends, new techniques, ingredients, and contemporary dining concepts.<br> Introduce new ideas and culinary experiences that strengthen Little Krazy's identity and differentiate the concept from competitors.<br> Culinary Profile The ideal candidate should have strong experience across a multi-cuisine, contemporary restaurant environment , with an understanding of: Asian-inspired cuisine and flavours Japanese and Korean techniques and ingredients Italian pasta and classic sauces Contemporary burgers and sandwiches Modern comfort food International salads and starters Chocolate, pastry and indulgent desserts Modern plating and presentation High-volume restaurant production Experience working with diverse menus and concepts is particularly important, as the role requires a chef who can confidently move between different culinary styles while maintaining consistency and quality.<br></span> </div>

<p>Responsibilities: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty. Welcome guests upon arrival and provide a warm, professional, and personalized experience. Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. Assist guests with check-in, check-out, and general hotel inquiries. Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution. Coordinate with other hotel departments to ensure seamless guest experiences. Conduct daily guest engagement activities and follow up on guest feedback. Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made. Maintain accurate guest profiles and update relevant information in the hotel system. Promote hotel facilities, services, and special offers to guests. Monitor guest satisfaction levels and contribute to improving service quality. Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling). Support the Front Office team during peak operational periods when required. Ensure compliance with hotel policies, procedures, and brand standards. Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. Meet the required daily quota for Guest courtesy calls as established by management. Conducts show around of the hotel when requested. Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions. Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong guests service and problem-solving abilities.</p><p>Professional appearance and positive attitude.</p><p>Ability to work under pressure and handle multiple tasks effectively.</p><p>Strong organizational and time management skills.</p><p>Proficient in the English language (verbal &amp; written).</p><p>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</p><p>Knowledge of computerized Front Office systems required.</p><p>Must have the ability to handle cash effectively and accurately.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Develop and enhance software programs based on the requirements and business needs</li> <li>Participate in the practical software and database designs that meets both business and technical requirements</li> <li>Participate in defining the software and database architecture for new solutions</li> <li>Use software engineering best practices to ensure a high standard of quality for all of the team deliverables</li> <li>Ensure error-free code within agreed timelines, using the tools, and techniques specified by the Project Manager</li> <li>Participate in the development and support of different in-house and 3rd party applications</li> <li>Prepare or assist in preparing the user experience (UX), mock-ups and user interface (UI)</li> <li>Basic knowledge in HTML, CSS, jQuery, VB.net/C# and webservices</li> <li>Preferably Experience with MSSQL/TSQL, MVC, and WebApi</li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"> <ul> <li>Strong verbal and written communication skills</li> <li>Basic knowledge in HTML, CSS, JQuery, VB.net/C# and webservices</li> <li>Preferably Experience with MSSQL/TSQL, MVC, and WebApi</li> <li>Attention to detail</li> </ul> &nbsp;</div>

<p>In this role, you will be a key member of the Recruitment team, supporting and managing a range of areas:</p><p>Sourcing and attracting candidates suitable for the business</p><p>Conducting interviews and filtering candidates for open positions</p><p>Maintaining the applicant tracking system and ensuring candidates are at the right stages</p><p>Posting roles on job boards and the Deloitte website</p><p>Assessing applicants relevant knowledge, skills, soft skills, experience, and aptitudes</p><p>Issuing offers and communicating the process to candidates</p><p>Sharing accurate reports each week to update the business</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications/Requirements:</h2><ul><li>Proven work experience as a Recruiter (either in-house or agency)</li><li>At least 4 years experience in professional services or a large organization</li><li>Proficiency in Office Systems skills with good knowledge of Excel, PowerPoint &amp; Outlook</li><li>Solid ability to conduct different types of interviews (structured, competency-based, stress, etc)</li><li>Familiarity with HR databases, Applicant Tracking Systems (ATS), and Candidate Management Systems (CMS)</li><li>Able to work effectively with stakeholders in a matrix and multi-cultural organization</li><li>Comfortable working on a temporary contract basis</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.<br><br>As a Laundry Supervisor you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as:<br><br>• Assist Laundry Manager in enforcing policies, procedures, rules and regulations as per hotel standards <br>• Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests<br>• Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed<br>• Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area <br>• Follow up with engineering department on preventive maintenance and repair orders<br>• Check daily production according to priorities and assist in the activities of the maker<br>• Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction <br>• Ensure that laundry employees are knowledgeable about hotel services and facilities</p> </div>

<p><h4>Position summary</h4> <p>Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information, and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.</p> <p>Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information, and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.</p> <p>Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Position purpose:</strong><br> To maintain and enhance the appearance of guest rooms, public areas, outlets, and back-of-house facilities through professional painting and decorative finishing works, ensuring compliance with Accor and Mövenpick brand standards.</p> <h4>Key responsibilities</h4> <ul> <li>Carry out interior and exterior wall painting, touch-ups, and decorative finishing works throughout the hotel.</li> <li>Prepare surfaces by cleaning, sanding, patching, filling cracks, and applying primers before painting.</li> <li>Perform painting works in guest rooms, corridors, public areas, restaurants, meeting rooms, and back-of-house locations.</li> <li>Ensure color matching and finishing quality meet hotel brand standards.</li> <li>Respond promptly to maintenance requests related to wall finishes and paint defects.</li> <li>Maintain painting tools, equipment, and materials in a clean and safe condition.</li> <li>Follow preventive maintenance schedules and complete assigned work orders efficiently.</li> <li>Observe all health, safety, fire, and environmental regulations when handling paints, chemicals, and equipment.</li> <li>Minimize disruption to guests by maintaining cleanliness and proper worksite protection during painting activities.</li> <li>Assist the engineering team with other maintenance duties when required.</li> </ul> <h4>Qualifications & experience</h4> <ul> <li>High school certificate or vocational training in painting and decorating.</li> <li>Minimum 1 year of painting experience, preferably in hotels, resorts, or commercial facilities.</li> <li>Knowledge of surface preparation, paint application techniques, and finishing methods.</li> <li>Familiarity with safety procedures and proper use of painting tools and materials.</li> </ul> <h4>Competencies</h4> <ul> <li>Attention to detail and quality standards.</li> <li>Ability to work independently and within a team.</li> <li>Good time management and organizational skills.</li> <li>Positive attitude and commitment to guest satisfaction.</li> <li>Flexibility to work shifts and support operational requirements.</li> </ul> <h4>Accor Heartist® behaviors</h4> <ul> <li>Demonstrates teamwork, respect, and professionalism.</li> <li>Supports a clean, safe, and welcoming environment.</li> <li>Takes ownership of assigned tasks and delivers quality results.</li> <li>Contributes to the overall guest experience through excellent maintenance standards.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Position purpose:</strong><br> To maintain and enhance the appearance of guest rooms, public areas, outlets, and back-of-house facilities through professional painting and decorative finishing works, ensuring compliance with Accor and Mövenpick brand standards.</p> <h4>Key responsibilities</h4> <ul> <li>Carry out interior and exterior wall painting, touch-ups, and decorative finishing works throughout the hotel.</li> <li>Prepare surfaces by cleaning, sanding, patching, filling cracks, and applying primers before painting.</li> <li>Perform painting works in guest rooms, corridors, public areas, restaurants, meeting rooms, and back-of-house locations.</li> <li>Ensure color matching and finishing quality meet hotel brand standards.</li> <li>Respond promptly to maintenance requests related to wall finishes and paint defects.</li> <li>Maintain painting tools, equipment, and materials in a clean and safe condition.</li> <li>Follow preventive maintenance schedules and complete assigned work orders efficiently.</li> <li>Observe all health, safety, fire, and environmental regulations when handling paints, chemicals, and equipment.</li> <li>Minimize disruption to guests by maintaining cleanliness and proper worksite protection during painting activities.</li> <li>Assist the engineering team with other maintenance duties when required.</li> </ul> <h4>Qualifications & experience</h4> <ul> <li>High school certificate or vocational training in painting and decorating.</li> <li>Minimum 1 year of painting experience, preferably in hotels, resorts, or commercial facilities.</li> <li>Knowledge of surface preparation, paint application techniques, and finishing methods.</li> <li>Familiarity with safety procedures and proper use of painting tools and materials.</li> </ul> <h4>Competencies</h4> <ul> <li>Attention to detail and quality standards.</li> <li>Ability to work independently and within a team.</li> <li>Good time management and organizational skills.</li> <li>Positive attitude and commitment to guest satisfaction.</li> <li>Flexibility to work shifts and support operational requirements.</li> </ul> <h4>Accor Heartist® behaviors</h4> <ul> <li>Demonstrates teamwork, respect, and professionalism.</li> <li>Supports a clean, safe, and welcoming environment.</li> <li>Takes ownership of assigned tasks and delivers quality results.</li> <li>Contributes to the overall guest experience through excellent maintenance standards.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Position summary</h4> <p>Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information, and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify engineering of spa/salon maintenance and repair needs.</p> <p>Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information, and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify engineering of spa/salon maintenance and repair needs.</p> <p>Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>