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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>We are seeking a skilled and passionate Grill Chef de Partie (CDP) with a strong background in Mediterranean cuisine .<br> The ideal candidate will have hands-on experience operating grills and charcoal ovens, preparing traditional meats, kebabs, and grilled vegetables, and understanding the authentic flavors and spices of the region.<br> You will be responsible for managing the grill station, ensuring consistency, flavor, and quality in every dish.<br> Key Responsibilities: Prepare and cook Mediterranean grilled items Marinate meats and seafood using authentic spice blends and recipes Operate and maintain charcoal, gas, or wood-fired grills according to safety and cooking standards Ensure all food preparation and presentation meet quality and consistency standards Work closely with the kitchen brigade to ensure smooth service during peak hours Maintain cleanliness and organization of the grill station at all times Monitor and manage food stock, prep levels, and waste control for the grill section Assist in training commis chefs and junior staff as required Uphold food safety, hygiene, and sanitation standards at all times At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) & Flights into the country for non-citizens Accommodation Transportation Allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> 4 + years of experience as a Grill CDP or Demi CDP in a professional kitchen, with a focus on Mediterranean cuisine Strong understanding of Mediterranean ingredients, spices, and marination techniques Proficient in cooking meats to different doneness levels while retaining moisture and flavor Experience using traditional equipment such as charcoal grill, or rotisserie Ability to work efficiently under pressure in a fast-paced environment Knowledge of food safety standards (e.<br>g., HACCP) About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Sales Representative – Implantology (Maternity Cover)<p><strong>Location:</strong> Amman, Jordan<br><strong>Employment type:</strong> Full-time, six-month fixed-term contract (maternity cover)<br></p><br>Company Description<p>We are Straumann. United for global excellence in dentistry.</p><br><p>Our story began more than 60 years ago. Since then, our innovations and achievements have become landmarks in dentistry worldwide. From our origins as a family-owned institute, Straumann has grown into a publicly listed global group comprising several international companies.</p><br><p>The Straumann Group develops, manufactures, and supplies dental implants, instruments, biomaterials, CAD/CAM prosthetics, digital equipment, software, and clear aligners for replacement, restorative, orthodontic, and preventive dentistry.</p><br>Our Culture<p>People and culture are among the Straumann Group’s greatest assets and are key to our high performance and sustainable success. At the heart of our culture is a player-learner mindset, which inspires every employee to take ownership, remain curious, collaborate, and continually grow.</p><br>About the Role<p>Straumann is the market leader in dental implants, and we are looking for a driven Sales Representative to join our successful Implants Sales Team in Amman on a six-month fixed-term maternity-cover contract.</p><br><p>The Sales Representative will be responsible for developing existing customer relationships, acquiring new customers, converting competitive users, and driving sales of our implant brands within the assigned territory. The role will also focus on strengthening customer loyalty, increasing product utilization, and supporting activities that contribute to practice and patient growth.</p><br><p>This is a field-based position requiring regular day-to-day travel. The successful candidate will be a proactive, results-oriented self-starter who can perform effectively with limited direct supervision.</p><br>Key Responsibilities<p>In this role, you will:</p><br><ul><li><p>Achieve sales objectives for Straumann’s implant brands within the assigned territory.</p><br></li><li><p>Establish, develop, and maintain strong business relationships with existing and prospective customers.</p><br></li><li><p>Generate new business from qualified leads and convert competitive users.</p><br></li><li><p>Engage customers through telephone calls, virtual meetings, and in-person visits.</p><br></li><li><p>Deliver compelling sales presentations that communicate product benefits, value propositions, and competitive advantages.</p><br></li><li><p>Prepare and communicate clear, effective proposals and quotations to existing and prospective customers.</p><br></li><li><p>Closely support new customers through at least their first three cases before transitioning them to the regular follow-up process.</p><br></li><li><p>Build and maintain strong relationships with key accounts, high-potential customers, and key opinion leaders.</p><br></li><li><p>Train clinic teams and encourage them to communicate the benefits of Straumann solutions to patients, where appropriate.</p><br></li><li><p>Support practice- and patient-growth initiatives, including open-house events, patient seminars, study clubs, study circles, and other training and education activities.</p><br></li><li><p>Act as a trusted business partner to dental professionals and clinic teams.</p><br></li><li><p>Analyze the potential of the assigned territory, identify commercial opportunities, and develop an effective personal sales strategy.</p><br></li><li><p>Allocate time and resources efficiently to accelerate business growth and maximize return on time invested.</p><br></li><li><p>Maintain accurate account and opportunity information through the required sales-funnel reports, dashboards, and internal systems.</p><br></li><li><p>Use Domo, Portal reports, and other available tools to follow up on cases, customers, and business performance.</p><br></li><li><p>Meet weekly, monthly, quarterly, and annual sales targets and performance metrics.</p><br></li><li><p>Develop account and growth plans for core customers and priority prospects, with the aim of creating strong reference customers and local “lighthouse” accounts.</p><br></li><li><p>Participate in trade shows, conferences, and industry events as required.</p><br></li><li><p>Stay informed about product applications, technical services, market conditions, competitor activity, and promotional trends.</p><br></li><li><p>Provide timely feedback on customer needs, market opportunities, competitor activity, service issues, and patient behavior.</p><br></li><li><p>Attend and contribute to team and company meetings.</p><br></li><li><p>Complete all mandatory company training and undertake the self-learning required for the role.</p><br></li><li><p>Continually develop your knowledge of implant dentistry, relevant dental-market trends, and company processes.</p><br></li><li><p>Understand and communicate Straumann’s vision and mission.</p><br></li><li><p>Perform other reasonable duties that may be assigned during the contract period.</p><br></li></ul>What You Bring<ul><li><p>A proactive, sales-driven approach and strong hunter mentality.</p><br></li><li><p>A customer-centric mindset and enthusiasm for delivering excellent service and support.</p><br></li><li><p>The ability to build mutually beneficial relationships based on trust and respect.</p><br></li><li><p>A results-driven, entrepreneurial, and can-do attitude.</p><br></li><li><p>Excellent interpersonal, presentation, negotiation, and written communication skills.</p><br></li><li><p>A collaborative, motivational, and personable working style.</p><br></li><li><p>The ability to work independently while contributing effectively as part of a team.</p><br></li><li><p>Willingness and ability to travel regularly for business across Amman and the assigned territory.</p><br></li></ul>Qualifications and Experience<ul><li><p>A minimum of two years’ experience in sales, business development, or account management.</p><br></li><li><p>A strong record of achieving sales or account-growth targets.</p><br></li><li><p>Experience in the dental, medical-device, pharmaceutical, or healthcare sector is an advantage.</p><br></li><li><p>A dental or medical educational background is an advantage.</p><br></li><li><p>Strong presentation and customer-engagement skills.</p><br></li><li><p>Fluency in Arabic and a strong command of written and spoken English.</p><br></li><li><p>Ability to analyze data, monitor performance, and prepare reports against management-defined metrics.</p><br></li><li><p>Ability to read and interpret training materials, safety requirements, and procedural documents.</p><br></li><li><p>Sound judgment and the ability to follow written, verbal, and diagram-based instructions.</p><br></li><li><p>Ability to assess customer needs and guide customers toward the most appropriate product, solution, or service.</p><br></li><li><p>A valid driving licence and the ability to travel regularly within the assigned territory.</p><br></li></ul><br> </div>
<p dir="ltr" > </p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >About IRAP</span></span></p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span > </span></span></p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal and policy advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization providing free and comprehensive legal services to people in need of a safe place to live and a safe way to get there.</span></span></p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span > </span></span></p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >IRAP operates offices in the US (New York City), Jordan (Amman), Lebanon (Beirut), and Germany (Berlin).</span></span></p>
<p> </p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >IRAP Jordan</span></span></p>
<p><span >IRAP Jordan, a team of eight operational and program staff, provides legal aid to displaced people in Jordan. The team provides legal assistance to individuals navigating refugee resettlement, humanitarian protection pathways, and family reunification processes through in-house representation, legal information, and the mentorship of pro bono attorneys, students, and interns.</span></p>
<p><br>
<span >Opportunity</span></p>
<p><span >IRAP Jordan is seeking the consultancy services of a Safety and Security expert to conduct an independent, comprehensive evaluation of the physical security arrangements, operational procedures, and facility-related risks affecting IRAP Jordan Country Office. The assessment will identify vulnerabilities that could impact the safety of staff, interns, clients, visitors, assets, and confidential information, and will provide practical, risk-based recommendations to strengthen organizational resilience while maintaining a safe, accessible, and client-centered environment.</span></p>
<p><br>
</p>
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Context and Objective</span></span></p>
<ul >
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Proximity to conflict-affected populations (Syrian, Iraqi, Yemeni, Sudanese caseloads)</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Potential for client psychological distress, coercion, or external third-party pressure</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Intern and junior staff exposure to high-stress client interactions</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Regulatory oversight of NGOs under Jordan's Law on Societies (No. 51/2008, amended 2009), including the Ministry of Social Development's supervisory authority over registration, foreign funding approval, and organizational dissolution</span></span></p>
</li>
</ul>
<p><span >The objective of this assessment is to develop appropriate measures in place pertaining to:</span></p>
<ul >
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Physical security of the building envelope and entry systems</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Interview room safety for staff, interns, and clients</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Incident response and evacuation procedures</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Information security related to physical access</span></span></p>
</li>
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Staff and intern security awareness and preparedness </span></span></p>
</li>
</ul>
<p><br>
<span >Scope of Work:</span></p>
<ul >
<li dir="ltr" >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >In Scope</span></span></p>
</li>
</ul>
<p> </p>
<div dir="ltr" >
<table >
<colgroup>
<col width="171">
<col width="526">
</colgroup>
<tbody>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Domain</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Specific Areas</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Physical perimeter</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Exterior doors, security door systems, gate/barrier assessment, CCTV coverage, lighting, blind spots</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Access control</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Entry protocols, visitor management, and tailgating vulnerabilities</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Reception & waiting areas</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Client flow, separation from staff-only zones, sight lines, furniture placement</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Interview rooms</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Door configurations, furniture layout, acoustic privacy, sight lines, and duress protocols</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Staff-only zones</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Staff offices, HR & Finance files, communications equipment</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Emergency systems</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Fire, evacuation routes, muster points, first aid, communication trees</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Intern & staff protocols</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Briefing adequacy, lone worker risk, incident reporting, and de-escalation training coverage</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Information security (physical)</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Document handling, clean desk, screen visibility from client areas</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >External threat environment</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Neighborhood risk profile, historical incident mapping within a 500m radius</span></span></p>
</td>
</tr>
<tr >
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Game-theory threat mapping</span></span></p>
</td>
<td >
<p dir="ltr" ><span id="docs-internal-guid-fd3a96d9-7fff-2e09-d56a-c4b77410dde9"><span >Adversarial actor analysis — who benefits from compromising this office, and how</span></span></p>
</td>
</tr>
</tbody>
</table>
<p><h4>About Octopus by RTG</h4>
<p>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.</p>
<h4>Job overview</h4>
<p>The Digital Marketing, CRM & Loyalty Lead will be responsible for driving app marketing initiatives, CRM and lifecycle marketing programs, loyalty operations, data analysis and reporting, and managing relationships with key vendors and stakeholders.</p>
<h4>Key responsibilities</h4>
<p><strong>App marketing & campaign management (40%)</strong><br>
Execute campaigns across the mobile application.<br>
Manage offer builds, push notifications, in-app content, and delivery channel activations.</p>
<p><strong>CRM & lifecycle marketing (25%)</strong><br>
Develop automated CRM programs across onboarding, engagement, retention, and reactivation.<br>
Manage CRM agency relationships from briefing through execution and performance review.</p>
<p><strong>Loyalty program management (20%)</strong><br>
Own loyalty program operations, including earn/burn mechanics, reward catalog, point thresholds, and expiry policies.<br>
Plan and execute booster campaigns on both the burn side (discounted redemptions) and earn side (point multipliers) to drive engagement and redemption rates.</p>
<p><strong>Data & reporting (15%)</strong><br>
Write and maintain BigQuery SQL across transactional app data, GA4 event data, and CRM platform exports.<br>
Build dashboards for stakeholders and senior leadership using Python, Looker Studio, and in-house web tooling.<br>
Prepare monthly leadership reports, including Excel-based reporting where required.<br>
Conduct incremental sales analysis for offers and campaigns, including methodology design, control group selection, baseline construction, and accounting for halo effects.</p>
<p><strong>Vendor & stakeholder management</strong><br>
Act as the primary contact for the loyalty platform vendor, CRM agency, app development partner, MMP, and analytics providers.<br>
Coordinate cross-functional alignment with Marketing, Operations, Finance, Legal, and Technology teams.</p>
<h4>Requirements</h4>
<ul>
<li>Experience in digital marketing, CRM, loyalty programs, or customer engagement.</li>
<li>Hands-on experience executing app marketing campaigns, including push notifications, in-app content, offers, and channel activations.</li>
<li>Experience developing and managing CRM and lifecycle marketing programs across onboarding, engagement, retention, and reactivation.</li>
<li>Experience working with CRM agencies and managing campaign execution and performance reviews.</li>
<li>Knowledge of loyalty program operations, including earn/burn mechanics, reward structures, point management, and redemption campaigns.</li>
<li>Experience planning and executing customer engagement and loyalty initiatives.</li>
<li>Strong SQL skills with experience working on large datasets (BigQuery preferred).</li>
<li>Experience analyzing transactional, CRM, and customer behavior data.</li>
<li>Experience with Google Analytics 4 (GA4).</li>
<li>Experience building dashboards and reports using tools such as Looker Studio and Python.</li>
<li>Ability to perform campaign performance analysis and measure incremental sales impact.</li>
<li>Experience working with control groups, baseline analysis, and campaign measurement methodologies.</li>
<li>Experience managing external vendors and agency partners.</li>
<li>Strong stakeholder management skills with the ability to collaborate across Marketing, Operations, Finance, Legal, and Technology teams.</li>
</ul></p><p></p>
<p><h4>About Octopus by RTG</h4>
<p>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.</p>
<h4>Job overview</h4>
<p>The Digital Marketing, CRM & Loyalty Lead will be responsible for driving app marketing initiatives, CRM and lifecycle marketing programs, loyalty operations, data analysis and reporting, and managing relationships with key vendors and stakeholders.</p>
<h4>Key responsibilities</h4>
<p><strong>App marketing & campaign management (40%)</strong><br>
Execute campaigns across the mobile application.<br>
Manage offer builds, push notifications, in-app content, and delivery channel activations.</p>
<p><strong>CRM & lifecycle marketing (25%)</strong><br>
Develop automated CRM programs across onboarding, engagement, retention, and reactivation.<br>
Manage CRM agency relationships from briefing through execution and performance review.</p>
<p><strong>Loyalty program management (20%)</strong><br>
Own loyalty program operations, including earn/burn mechanics, reward catalog, point thresholds, and expiry policies.<br>
Plan and execute booster campaigns on both the burn side (discounted redemptions) and earn side (point multipliers) to drive engagement and redemption rates.</p>
<p><strong>Data & reporting (15%)</strong><br>
Write and maintain BigQuery SQL across transactional app data, GA4 event data, and CRM platform exports.<br>
Build dashboards for stakeholders and senior leadership using Python, Looker Studio, and in-house web tooling.<br>
Prepare monthly leadership reports, including Excel-based reporting where required.<br>
Conduct incremental sales analysis for offers and campaigns, including methodology design, control group selection, baseline construction, and accounting for halo effects.</p>
<p><strong>Vendor & stakeholder management</strong><br>
Act as the primary contact for the loyalty platform vendor, CRM agency, app development partner, MMP, and analytics providers.<br>
Coordinate cross-functional alignment with Marketing, Operations, Finance, Legal, and Technology teams.</p>
<h4>Requirements</h4>
<ul>
<li>Experience in digital marketing, CRM, loyalty programs, or customer engagement.</li>
<li>Hands-on experience executing app marketing campaigns, including push notifications, in-app content, offers, and channel activations.</li>
<li>Experience developing and managing CRM and lifecycle marketing programs across onboarding, engagement, retention, and reactivation.</li>
<li>Experience working with CRM agencies and managing campaign execution and performance reviews.</li>
<li>Knowledge of loyalty program operations, including earn/burn mechanics, reward structures, point management, and redemption campaigns.</li>
<li>Experience planning and executing customer engagement and loyalty initiatives.</li>
<li>Strong SQL skills with experience working on large datasets (BigQuery preferred).</li>
<li>Experience analyzing transactional, CRM, and customer behavior data.</li>
<li>Experience with Google Analytics 4 (GA4).</li>
<li>Experience building dashboards and reports using tools such as Looker Studio and Python.</li>
<li>Ability to perform campaign performance analysis and measure incremental sales impact.</li>
<li>Experience working with control groups, baseline analysis, and campaign measurement methodologies.</li>
<li>Experience managing external vendors and agency partners.</li>
<li>Strong stakeholder management skills with the ability to collaborate across Marketing, Operations, Finance, Legal, and Technology teams.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.<br>Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience.<br> Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.<br> Your Opportunity: We are seeking a Backend Software Engineer to join our innovative team at Maqsam.<br> This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment.<br> You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.<br> In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.<br> Your Top Responsibilities: Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.<br> Debug and troubleshoot complex software issues in a high-availability environment.<br> Optimize system performance through rigorous testing and code refinement.<br> Collaborate with cross-functional teams to integrate new technologies and frameworks.<br> Conduct code reviews to ensure code quality and implementation of best practices.<br> Document development processes, code changes, and other critical information accurately.<br> Participate in the design and architecture decisions of our internal systems and databases.<br> Support junior software engineers and participate in ramping up new joiners.<br> What We Expect from You Experience with backend or full-stack web development is a MUST , focusing on scalable and robust system design.<br> Proven ability in writing high-quality, readable, and scalable code.<br> Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.<br> Experience with relational databases and their integration into systems.<br> Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.<br> Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.<br> Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.<br> Additional Information: 3-5 years of experience in backend or full-stack web development.<br> Excellent problem-solving and analytical skills.<br> Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.<br> A commitment to continuous professional development and eagerness to learn new technologies.<br> A degree in Computer Science, Engineering, or a related field is preferred.<br> Experience in mobile development is a plus.<br> Experience working on VoIP-related projects is a plus.<br> Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.<br>js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.<br> What We Provide: Join a world-class team at Maqsam, where your growth is our priority.<br> Here’s what you can expect: A Collaborative and Friendly Environment.<br> Personal and Professional Growth: Opportunities to learn and become a world-class professional.<br> Fair Compensation: We value your contribution.<br> Transparency: A culture that thrives on open communication.<br> Benefits: First-class health insurance, and more.<br> Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.<br> Ready to join Maqsam's team?<br> Apply now!</span> </div>
<p><h4>About Maqsam:</h4>
<p>Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p>
<h4>Your opportunity:</h4>
<p>We are seeking a backend software engineer to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.</p>
<p>In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.</p>
<h4>Your top responsibilities:</h4>
<ul>
<li>Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.</li>
<li>Debug and troubleshoot complex software issues in a high-availability environment.</li>
<li>Optimize system performance through rigorous testing and code refinement.</li>
<li>Collaborate with cross-functional teams to integrate new technologies and frameworks.</li>
<li>Conduct code reviews to ensure code quality and implementation of best practices.</li>
<li>Document development processes, code changes, and other critical information accurately.</li>
<li>Participate in the design and architecture decisions of our internal systems and databases.</li>
<li>Support junior software engineers and participate in ramping up new joiners.</li>
</ul>
<h4>What we expect from you:</h4>
<ul>
<li>Experience with backend or full-stack web development is a must, focusing on scalable and robust system design.</li>
<li>Proven ability in writing high-quality, readable, and scalable code.</li>
<li>Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.</li>
<li>Experience with relational databases and their integration into systems.</li>
<li>Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.</li>
<li>Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.</li>
<li>Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.</li>
</ul>
<h4>Additional information:</h4>
<ul>
<li>3-5 years of experience in backend or full-stack web development.</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.</li>
<li>A commitment to continuous professional development and eagerness to learn new technologies.</li>
<li>A degree in computer science, engineering, or a related field is preferred.</li>
<li>Experience in mobile development is a plus.</li>
<li>Experience working on VoIP-related projects is a plus.</li>
<li>Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.</li>
</ul>
<h4>What we provide:</h4>
<ul>
<li>Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:</li>
<li>A collaborative and friendly environment.</li>
<li>Personal and professional growth: opportunities to learn and become a world-class professional.</li>
<li>Fair compensation: we value your contribution.</li>
<li>Transparency: a culture that thrives on open communication.</li>
<li>Benefits: first-class health insurance, and more.</li>
<li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li>
</ul></p><p></p>
<p><h4>About Maqsam:</h4>
<p>Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p>
<h4>Your opportunity:</h4>
<p>We are seeking a backend software engineer to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.</p>
<p>In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.</p>
<h4>Your top responsibilities:</h4>
<ul>
<li>Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.</li>
<li>Debug and troubleshoot complex software issues in a high-availability environment.</li>
<li>Optimize system performance through rigorous testing and code refinement.</li>
<li>Collaborate with cross-functional teams to integrate new technologies and frameworks.</li>
<li>Conduct code reviews to ensure code quality and implementation of best practices.</li>
<li>Document development processes, code changes, and other critical information accurately.</li>
<li>Participate in the design and architecture decisions of our internal systems and databases.</li>
<li>Support junior software engineers and participate in ramping up new joiners.</li>
</ul>
<h4>What we expect from you:</h4>
<ul>
<li>Experience with backend or full-stack web development is a must, focusing on scalable and robust system design.</li>
<li>Proven ability in writing high-quality, readable, and scalable code.</li>
<li>Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.</li>
<li>Experience with relational databases and their integration into systems.</li>
<li>Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.</li>
<li>Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.</li>
<li>Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.</li>
</ul>
<h4>Additional information:</h4>
<ul>
<li>3-5 years of experience in backend or full-stack web development.</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.</li>
<li>A commitment to continuous professional development and eagerness to learn new technologies.</li>
<li>A degree in computer science, engineering, or a related field is preferred.</li>
<li>Experience in mobile development is a plus.</li>
<li>Experience working on VoIP-related projects is a plus.</li>
<li>Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.</li>
</ul>
<h4>What we provide:</h4>
<ul>
<li>Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:</li>
<li>A collaborative and friendly environment.</li>
<li>Personal and professional growth: opportunities to learn and become a world-class professional.</li>
<li>Fair compensation: we value your contribution.</li>
<li>Transparency: a culture that thrives on open communication.</li>
<li>Benefits: first-class health insurance, and more.</li>
<li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li>
</ul></p><p></p>
<p><h4>About RemotePass</h4>
<p>RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.</p>
<p>RemotePass is the only platform that combines Employer of Record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.</p>
<p>We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.</p>
<h4>The role</h4>
<p>We're looking for a multimedia designer who lives in motion. You'll produce the video and animation that carries our social and product storytelling, and you'll support graphic design across the rest of our work. This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat. You'll work closely with our Social, Product Marketing, and Brand leads, and alongside our existing designer.</p>
<p>We're going into a rebrand, and you'll help bring that new identity to life across formats. We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.</p>
<h4>What you'll do</h4>
<ul>
<li>Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week)</li>
<li>Edit and finish video content, including talking-head and person-featuring videos for social and product</li>
<li>Edit product videos and demos to a high quality bar</li>
<li>Design static assets across social, paid, blog, and landing pages when needed</li>
<li>Help adapt and roll out our new brand identity across all asset types as the rebrand lands</li>
<li>Turn briefs from Social, PMM, and Brand into finished work, and contribute your own creative ideas</li>
<li>Support the September product launch asset refresh</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>3 to 5 years producing motion graphics and video in a brand, agency, or in-house team</li>
<li>Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end to end from brief to export</li>
<li>Solid graphic design fundamentals across digital formats</li>
<li>A social-first eye, you understand what makes content stop the scroll</li>
<li>Fluent Arabic and English, written and spoken</li>
<li>Fast, organised, and able to juggle multiple briefs without dropping quality</li>
<li>Comfortable using AI tools in your workflow to move faster</li>
<li>Familiarity with Figma and AI-assisted design workflows</li>
<li>Portfolio: A motion reel (3+ minutes), 2-3 social examples, one product/demo example (if available)</li>
</ul>
<h4>Benefits</h4>
<h4>Why join RemotePass?</h4>
<ul>
<li>Remote-first culture: We don’t just sell remote work; we live it. Enjoy the flexibility to work from anywhere.</li>
<li>Hyper-growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.</li>
<li>Inclusion matters: We are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.</li>
</ul></p><p></p>
<p><h4>About RemotePass</h4>
<p>RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.</p>
<p>RemotePass is the only platform that combines Employer of Record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.</p>
<p>We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.</p>
<h4>The role</h4>
<p>We're looking for a multimedia designer who lives in motion. You'll produce the video and animation that carries our social and product storytelling, and you'll support graphic design across the rest of our work. This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat. You'll work closely with our Social, Product Marketing, and Brand leads, and alongside our existing designer.</p>
<p>We're going into a rebrand, and you'll help bring that new identity to life across formats. We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.</p>
<h4>What you'll do</h4>
<ul>
<li>Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week)</li>
<li>Edit and finish video content, including talking-head and person-featuring videos for social and product</li>
<li>Edit product videos and demos to a high quality bar</li>
<li>Design static assets across social, paid, blog, and landing pages when needed</li>
<li>Help adapt and roll out our new brand identity across all asset types as the rebrand lands</li>
<li>Turn briefs from Social, PMM, and Brand into finished work, and contribute your own creative ideas</li>
<li>Support the September product launch asset refresh</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>3 to 5 years producing motion graphics and video in a brand, agency, or in-house team</li>
<li>Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end to end from brief to export</li>
<li>Solid graphic design fundamentals across digital formats</li>
<li>A social-first eye, you understand what makes content stop the scroll</li>
<li>Fluent Arabic and English, written and spoken</li>
<li>Fast, organised, and able to juggle multiple briefs without dropping quality</li>
<li>Comfortable using AI tools in your workflow to move faster</li>
<li>Familiarity with Figma and AI-assisted design workflows</li>
<li>Portfolio: A motion reel (3+ minutes), 2-3 social examples, one product/demo example (if available)</li>
</ul>
<h4>Benefits</h4>
<h4>Why join RemotePass?</h4>
<ul>
<li>Remote-first culture: We don’t just sell remote work; we live it. Enjoy the flexibility to work from anywhere.</li>
<li>Hyper-growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.</li>
<li>Inclusion matters: We are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.</li>
</ul></p><p></p>
<p><h4>About RemotePass</h4>
<p>RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.</p>
<p>RemotePass is the only platform that combines employer of record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.</p>
<p>We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.</p>
<h4>The role</h4>
<p>We're looking for a multimedia designer who lives in motion and is just as confident in static. You'll produce the video and animation that carries our social and product storytelling, and you'll design static assets across social, paid, and brand work as a core part of the job. This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat. You'll work closely with our social, product marketing, and brand leads, and alongside our existing designer.</p>
<p>We're going into a rebrand, and you'll help bring that new identity to life across formats. We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.</p>
<h4>What you'll do</h4>
<ul>
<li>Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week)</li>
<li>Edit and finish video content, including talking-head and person-featuring videos for social and product</li>
<li>Edit product videos and demos to a high quality bar</li>
<li>Design static assets across social, paid, blog, and landing pages</li>
<li>Help adapt and roll out our new brand identity across all asset types as the rebrand lands</li>
<li>Turn briefs from social, PMM, and brand into finished work, and contribute your own creative ideas</li>
<li>Support the September product launch asset refresh</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>3 to 5 years producing motion graphics and video in a brand, agency, or in-house team</li>
<li>Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end-to-end from brief to export</li>
<li>Solid graphic design fundamentals across digital formats</li>
<li>A social-first eye, you understand what makes content stop the scroll</li>
<li>Fluent Arabic and English, written and spoken</li>
<li>Fast, organised, and able to juggle multiple briefs without dropping quality</li>
<li>Comfortable using AI tools in your workflow to move faster</li>
<li>Familiarity with Figma and AI-assisted design workflows</li>
<li>Portfolio: a motion reel (~3 min), 2-3 social examples, one product/demo example (if available)</li>
</ul>
<h4>Benefits</h4>
<h4>Why join RemotePass?</h4>
<ul>
<li>Remote-first culture: we don’t just sell remote work; we live it. Enjoy the flexibility to work from anywhere.</li>
<li>Hyper-growth: be part of a company that is consistently recognized for its rapid expansion and innovation.</li>
<li>Inclusion matters: we are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.</li>
</ul></p><p></p>
<p><h4>About RemotePass</h4>
<p>RemotePass exists because talent is distributed equally, but opportunity is not. Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.</p>
<p>RemotePass is the only platform that combines employer of record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.</p>
<p>We are backed by leading global investors, including Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.</p>
<h4>The role</h4>
<p>We're looking for a multimedia designer who lives in motion and is just as confident in static. You'll produce the video and animation that carries our social and product storytelling, and you'll design static assets across social, paid, and brand work as a core part of the job. This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat. You'll work closely with our social, product marketing, and brand leads, and alongside our existing designer.</p>
<p>We're going into a rebrand, and you'll help bring that new identity to life across formats. We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.</p>
<h4>What you'll do</h4>
<ul>
<li>Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week)</li>
<li>Edit and finish video content, including talking-head and person-featuring videos for social and product</li>
<li>Edit product videos and demos to a high quality bar</li>
<li>Design static assets across social, paid, blog, and landing pages</li>
<li>Help adapt and roll out our new brand identity across all asset types as the rebrand lands</li>
<li>Turn briefs from social, PMM, and brand into finished work, and contribute your own creative ideas</li>
<li>Support the September product launch asset refresh</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>3 to 5 years producing motion graphics and video in a brand, agency, or in-house team</li>
<li>Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end-to-end from brief to export</li>
<li>Solid graphic design fundamentals across digital formats</li>
<li>A social-first eye, you understand what makes content stop the scroll</li>
<li>Fluent Arabic and English, written and spoken</li>
<li>Fast, organised, and able to juggle multiple briefs without dropping quality</li>
<li>Comfortable using AI tools in your workflow to move faster</li>
<li>Familiarity with Figma and AI-assisted design workflows</li>
<li>Portfolio: a motion reel (~3 min), 2-3 social examples, one product/demo example (if available)</li>
</ul>
<h4>Benefits</h4>
<h4>Why join RemotePass?</h4>
<ul>
<li>Remote-first culture: we don’t just sell remote work; we live it. Enjoy the flexibility to work from anywhere.</li>
<li>Hyper-growth: be part of a company that is consistently recognized for its rapid expansion and innovation.</li>
<li>Inclusion matters: we are committed to building a diverse team. We value different perspectives and empower every individual to bring their authentic self to work.</li>
</ul></p><p></p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br>
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Leads and supports all guest experience initiatives at the property.<br>
Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all ambassadors on the importance of guest experience.<br>
Reviews and communicates the brand assurance program and all new brand/quality initiatives effectively to all stakeholders.<br>
Works with and supports department heads to prepare for LQA or BARE brand assurance audits as applicable to the hotel.<br>
Conducts regular property self-assessments on the operational brand standards and other quality programs including cross-departmental audits through iAuditor and other tools.<br>
Represents guest experience (voice of the guest) at the morning hotel briefing with updates and highlights points for improvement and guest praise.<br>
Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.<br>
Conducts a weekly VOG meeting with individual department heads, communicates performance, supports and pushes management action plan (MAP) efforts.<br>
Leads and develops a team of guest experience ambassadors within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.<br>
Reviews MAPs proposed by each department post-LQA or BARE mystery visit and supports and follows up implementation by department heads.<br>
Monitors results of other quality management programs such as ResaVision and follows up action plans from the relevant department heads whenever necessary.<br>
Champions the internal communication of guest experience related matters and updates to all ambassadors in the hotel.<br>
Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.<br>
Works closely with department heads to assess service standards and delivery on a regular basis.<br>
Ensures that the relevant teams and stakeholders respond to all guest feedback, e.g. VOG GSS, and consumer-generated content on various social media sites or travel sites (100% of the negative reviews/feedback, but none of the positive reviews/feedback except for those on GSS and TripAdvisor).<br>
Reviews and communicates best practices implemented in other hotels within the brand, follow-up on implementation at the property when relevant.<br>
Responsible for implementation and application of Local Measure along with e-commerce or marketing team.</p>
<h4>Qualifications</h4>
<ul>
<li>Bachelor’s degree in hospitality or related areas</li>
<li>Strong user knowledge of Microsoft Outlook and Microsoft Office tools</li>
<li>Relevant work experience with internationally reputed hotel chains is preferred</li>
<li>Strong background in hotel operations or service industry (in a client facing role); (2-5 years)</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Experience is an asset</li>
<li>Prior experience working with Opera or a related system</li>
<li>Strong interpersonal and problem solving abilities</li>
<li>Fluency in English, additional languages are a plus</li>
</ul></p><p></p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br>
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Leads and supports all guest experience initiatives at the property.<br>
Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all ambassadors on the importance of guest experience.<br>
Reviews and communicates the brand assurance program and all new brand/quality initiatives effectively to all stakeholders.<br>
Works with and supports department heads to prepare for LQA or BARE brand assurance audits as applicable to the hotel.<br>
Conducts regular property self-assessments on the operational brand standards and other quality programs including cross-departmental audits through iAuditor and other tools.<br>
Represents guest experience (voice of the guest) at the morning hotel briefing with updates and highlights points for improvement and guest praise.<br>
Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.<br>
Conducts a weekly VOG meeting with individual department heads, communicates performance, supports and pushes management action plan (MAP) efforts.<br>
Leads and develops a team of guest experience ambassadors within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.<br>
Reviews MAPs proposed by each department post-LQA or BARE mystery visit and supports and follows up implementation by department heads.<br>
Monitors results of other quality management programs such as ResaVision and follows up action plans from the relevant department heads whenever necessary.<br>
Champions the internal communication of guest experience related matters and updates to all ambassadors in the hotel.<br>
Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.<br>
Works closely with department heads to assess service standards and delivery on a regular basis.<br>
Ensures that the relevant teams and stakeholders respond to all guest feedback, e.g. VOG GSS, and consumer-generated content on various social media sites or travel sites (100% of the negative reviews/feedback, but none of the positive reviews/feedback except for those on GSS and TripAdvisor).<br>
Reviews and communicates best practices implemented in other hotels within the brand, follow-up on implementation at the property when relevant.<br>
Responsible for implementation and application of Local Measure along with e-commerce or marketing team.</p>
<h4>Qualifications</h4>
<ul>
<li>Bachelor’s degree in hospitality or related areas</li>
<li>Strong user knowledge of Microsoft Outlook and Microsoft Office tools</li>
<li>Relevant work experience with internationally reputed hotel chains is preferred</li>
<li>Strong background in hotel operations or service industry (in a client facing role); (2-5 years)</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Experience is an asset</li>
<li>Prior experience working with Opera or a related system</li>
<li>Strong interpersonal and problem solving abilities</li>
<li>Fluency in English, additional languages are a plus</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About RemotePass RemotePass exists because talent is distributed equally, but opportunity is not.<br> Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.<br> RemotePass is the only platform that combines Employer of Record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.<br>8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.<br> We are backed by leading global investors, including , Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.<br> The role We're looking for a multimedia designer who lives in motion and is just as confident in static.<br> You'll produce the video and animation that carries our social and product storytelling, and you'll design static assets across social, paid, and brand work as a core part of the job.<br> This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat.<br> You'll work closely with our Social, Product Marketing, and Brand leads, and alongside our existing designer.<br> We're going into a rebrand, and you'll help bring that new identity to life across formats.<br> We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.<br> What you'll do Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week) Edit, and finish video content, including talking-head and person-featuring videos for social and product Edit product videos and demos to a high quality bar Design static assets across social, paid, blog, and landing pages Help adapt and roll out our new brand identity across all asset types as the rebrand lands Turn briefs from Social, PMM, and Brand into finished work, and contribute your own creative ideas Support the September product launch asset refresh Why Join RemotePass?<br> Remote-First Culture: We don’t just sell remote work; we live it.<br> Enjoy the flexibility to work from anywhere.<br> Hyper-Growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.<br> Inclusion Matters: We are committed to building a diverse team.<br> We value different perspectives and empower every individual to bring their authentic self to work.<br> What we're looking for 3 to 5 years producing motion graphics and video in a brand, agency, or in-house team Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end-to-end from brief to export Solid graphic design fundamentals across digital formats A social-first eye, you understand what makes content stop the scroll Fluent Arabic and English, written and spoken Fast, organised, and able to juggle multiple briefs without dropping quality Comfortable using AI tools in your workflow to move faster Familiarity with Figma and AI-assisted design workflows Portfolio: A motion reel (≤3 min), 2-3 social examples, one product/demo example (if available)</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About RemotePass RemotePass exists because talent is distributed equally, but opportunity is not.<br> Backed by EBRD and trusted by 800+ companies across 150+ countries, RemotePass is the platform that gives businesses the infrastructure to hire anyone, anywhere - and gives workers in emerging markets the financial tools and global access they deserve.<br> RemotePass is the only platform that combines Employer of Record, contractor management, direct employment, and corporate spend cards in a single product - rated 4.<br>8/5 on G2, trusted by Spotify, Logitech, and Deloitte, and operating across 150+ countries.<br> We are backed by leading global investors, including , Oraseya Capital, Endeavor Catalyst, Khwarizmi Ventures, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund, and Plug & Play.<br> The role We're looking for a multimedia designer who lives in motion.<br> You'll produce the video and animation that carries our social and product storytelling, and you'll support graphic design across the rest of our work.<br> This is a hands-on execution role for someone who wants volume, range, and ownership, not a strategy seat.<br> You'll work closely with our Social, Product Marketing, and Brand leads, and alongside our existing designer.<br> We're going into a rebrand, and you'll help bring that new identity to life across formats.<br> We want someone who thinks social-first, moves quickly, and brings genuine creative instinct rather than waiting to be art-directed on everything.<br> What you'll do Produce motion graphics and animations for social, product, and campaigns (at least one polished animation per week) Edit, and finish video content, including talking-head and person-featuring videos for social and product Edit product videos and demos to a high quality bar Design static assets across social, paid, blog, and landing pages when needed Help adapt and roll out our new brand identity across all asset types as the rebrand lands Turn briefs from Social, PMM, and Brand into finished work, and contribute your own creative ideas Support the September product launch asset refresh Why Join RemotePass?<br> Remote-First Culture: We don’t just sell remote work; we live it.<br> Enjoy the flexibility to work from anywhere.<br> Hyper-Growth: Be part of a company that is consistently recognized for its rapid expansion and innovation.<br> Inclusion Matters: We are committed to building a diverse team.<br> We value different perspectives and empower every individual to bring their authentic self to work.<br> What we're looking for 3 to 5 years producing motion graphics and video in a brand, agency, or in-house team Strong Adobe After Effects (license will be provided) and video editing skills; comfortable end to end from brief to export Solid graphic design fundamentals across digital formats A social-first eye, you understand what makes content stop the scroll Fluent Arabic and English, written and spoken Fast, organised, and able to juggle multiple briefs without dropping quality Comfortable using AI tools in your workflow to move faster Familiarity with Figma and AI-assisted design workflows Portfolio: A motion reel (≤3 min), 2-3 social examples, one product/demo example (if available)</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>We are seeking a skilled and passionate Barista – Specialty Hot Drinks to join our hospitality team.<br> The ideal candidate will have a strong knowledge of specialty coffee and hot beverage preparation, with a passion for delivering high-quality drinks and exceptional guest experiences.<br> The Barista will be responsible for preparing and serving a range of specialty coffees, signature hot drinks, teas, and other crafted beverages , while maintaining consistency, presentation, and quality throughout service.<br> The successful candidate should be confident working in a high-volume environment and have excellent attention to detail.<br> Key Responsibilities: Prepare and serve high-quality specialty coffee and hot beverages according to established recipes and presentation standards.<br> Prepare espresso-based beverages including espresso, Americano, cappuccino, latte, flat white, macchiato, mocha, and other specialty drinks .<br> Prepare and execute signature hot drinks , including seasonal and creative beverage recipes.<br> Create and maintain high-quality latte art where required.<br> Demonstrate strong knowledge of espresso extraction, milk steaming, texturing, and temperature control.<br> Produce consistent and high-quality drinks while maintaining appropriate speed during busy service periods.<br> Prepare specialty teas, hot chocolate, chai, matcha, and other non-coffee hot beverages as required.<br> Follow standard recipes, portion sizes, preparation methods, and presentation guidelines.<br> Maintain a clean, organised, and fully stocked barista station throughout service.<br> Operate and care for espresso machines, grinders, brewing equipment, and other beverage equipment correctly.<br> Carry out daily opening and closing procedures, including equipment cleaning and calibration.<br> Monitor coffee, milk, syrups, garnishes, cups, and other beverage supplies and communicate replenishment requirements.<br> Minimise product waste while maintaining quality and consistency.<br> Follow all food safety, hygiene, health, and safety procedures.<br> Ensure all beverages are presented according to the concept's quality and aesthetic standards.<br> Work closely with the service and kitchen teams to ensure smooth and efficient operations.<br> Assist with the development and testing of new specialty beverages and seasonal drink menus when required.<br> Maintain a professional appearance, positive attitude, and high level of personal hygiene at all times.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) & Flights into the country for non-citizens Accommodation Transportation Allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> 2 years' experience as a Barista in a specialty coffee shop, premium restaurant, hotel, café, or high-end hospitality environment.<br> Strong knowledge of specialty coffee preparation and espresso-based beverages .<br> Proven ability to operate and maintain professional espresso machines and grinders.<br> Strong milk steaming, texturing, and latte art skills.<br> Experience preparing signature and specialty hot beverages .<br> Knowledge of coffee beans, roast profiles, extraction, and basic coffee brewing principles.<br> Good understanding of food safety and hygiene standards.<br> Excellent customer service and communication skills.<br> Ability to work efficiently under pressure in a high-volume environment.<br> Strong attention to detail and commitment to consistency.<br> Professional grooming and presentation.<br> Fluent English communication skills; additional languages are an advantage.<br> Barista or specialty coffee certification is preferred.<br> About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br> Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br> Why This Role Matters At Lucidya, we are building products that help some of the region's most recognizable brands understand and engage with their customers at scale.<br> As our platform grows, so does the complexity of the problems we solve.<br> Great product ideas are easy.<br> Turning them into products that customers actually use, engineers can confidently build, and the business can successfully launch is much harder.<br> That's where this role comes in.<br> As a Product Owner, you'll sit at the center of product delivery.<br> You'll be responsible for turning customer problems, product strategy, and business priorities into clear, actionable work that engineering and design teams can execute with confidence.<br> Your impact won't be measured by how many Jira tickets you create.<br> It will be measured by how effectively you help the team build the right things, reduce delivery friction, avoid costly rework, and deliver meaningful value to customers faster.<br> You'll work closely with Product Managers, Designers, Engineers, QA, and customer-facing teams to ensure everyone understands the problem we're solving, why it matters, and what success looks like.<br> If you enjoy bringing structure to ambiguity, asking great questions, and helping teams move faster without sacrificing quality, you'll thrive here.<br> What You'll DoCreate clarity where others see complexity You'll take customer feedback, business requests, product strategy, and technical requirements and transform them into clear user stories, acceptance criteria, workflows, and requirements that teams can confidently build from.<br> Own squad readiness You'll make sure backlog items are ready before they enter development.<br> Engineers shouldn't be discovering major requirements halfway through a sprint.<br> You'll ensure the team has the context, detail, and alignment needed to deliver predictably.<br> Help the team build the right things You'll partner closely with Product Managers to break large initiatives into smaller, valuable releases that allow us to learn quickly and deliver customer value faster.<br> Drive productive collaboration You'll act as the bridge between product, design, engineering, QA, and customer-facing teams, ensuring everyone is aligned on priorities, scope, dependencies, and expected outcomes.<br> Challenge unclear thinking When requirements are vague, assumptions are risky, or priorities don't make sense, you'll ask the hard questions.<br> Respectfully, but confidently.<br> Reduce delivery friction You'll identify risks, dependencies, and gaps before they become problems.<br> Your goal is to help the team spend less time clarifying work and more time delivering value.<br> Protect quality and customer experience You'll think beyond the happy path by considering edge cases, permissions, error handling, workflows, and usability before features reach customers.<br> Support successful launches You'll help ensure internal teams understand what is being released, how it works, and what customers should expect through clear release notes, documentation, and enablement materials.<br> Who You AreYou bring structure without creating bureaucracy You love organization, but you know process should help teams move faster, not slow them down.<br> You care about outcomes, not ticket completion Closing a story isn't success.<br> Solving a customer problem is.<br> You ask great questions You naturally challenge assumptions, uncover hidden requirements, and identify risks before they become expensive mistakes.<br> You communicate clearly You can explain a complex technical requirement to a designer, a customer problem to an engineer, and a product decision to a stakeholder without creating confusion.<br> You thrive in cross-functional environments You enjoy working closely with engineers, designers, QA, Product Managers, and customer-facing teams to solve problems collaboratively.<br> You have strong product delivery experience You have at least 3 years of experience as a Product Owner, Business Analyst, Associate Product Manager, or a similar role where you've owned requirements, backlog management, and delivery readiness.<br> You're comfortable with technical concepts You don't need to write code, but you're comfortable discussing APIs, integrations, data models, permissions, workflows, and platform behavior with engineering teams.<br> You're comfortable with ambiguity You won't always receive perfect requirements or complete information.<br> You're able to create clarity and move things forward without waiting for every answer.<br> You'll likely stand out if you have experience with: B2B SaaS products Customer Experience (CX) platforms Social listening or customer engagement tools CRM, CDP, analytics, or workflow products AI-powered products and automation Arabic-first or MENA-focused products Product analytics and adoption metrics What Success Looks Like Within your first few months: Backlog items enter development with significantly fewer unanswered questions.<br> Sprint planning becomes more predictable because work is properly prepared and understood.<br> Engineers spend less time seeking clarification and more time building.<br> Rework decreases because requirements, edge cases, and acceptance criteria are defined upfront.<br> Stakeholders trust delivery updates because expectations, trade-offs, and risks are communicated clearly.<br> Product releases are smoother because internal teams are prepared and aligned.<br> Most importantly, customers receive better products because the team consistently understands the problem before building the solution.<br> What The Hiring Process Will Look Like 1.<br> Intro call with TA 2.<br> Interview with HM 3.<br> Case Study 4.<br> Presentation Interview 5.<br> Culture fit / Offer At Lucidya, we care deeply about ownership, curiosity, speed, and continuous improvement.<br> We look for people who challenge ideas respectfully, communicate openly, and genuinely care about building products that solve real customer problems.<br> If that sounds like the environment where you do your best work, we'd love to meet you.<br></span> </div>
<p><h4>Job summary</h4>
<p>Leads and manages the Information Technology (IT) function for properties and managed offices in scope. Cultivates technology leadership capability and develops talent via effective succession planning, mentoring and performance management. Provides support to operations leaders for owner relations and negotiations on IT matters. Performs Business Council member role representing the IT discipline. Provides internet support for managed properties. Works with Area Director, Information Technology (ADIT) on technology partner management and product development for the assigned market. Manages day to day hotel and company office IT operations.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>Hotel or hospitality management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 5 years in an associate supervisory role.</li>
<li>Or</li>
<li>Bachelor’s degree level or equivalent. Minimum 5 years project management experience. Proven negotiation skills.</li>
</ul>
<h4>Core work activities</h4>
<h5>General</h5>
<ul>
<li>Maintains and verifies accuracy of status documentation (goals, scorecard, LPA tracking, etc.).</li>
<li>Strives to achieve balanced scorecard and goals by leveraging resources and solutions to achieve desired results.</li>
<li>Monitors assigned company owned and managed offices to verify IT operations are running effectively.</li>
<li>Creates presentations for regional team visits and area team visits as property leader and produces follow-up report and action plan.</li>
<li>Participates in Business Council meetings and produces follow-up report, action plans and distributes information.</li>
<li>Meets with the ADIT and provides updates on IT activities and business plans.</li>
<li>Meets with point of contact at each property (General Manager, Director of Finance, etc.) to seek feedback and provide updates on IT activities and plans. Produces follow-up report, action plans and distributes information.</li>
<li>Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.</li>
</ul>
<h5>Hotel acquisition</h5>
<ul>
<li>Confirms IT scope for assigned properties with ADIT.</li>
<li>Executes hotel acquisition IT project with minimal defects and adheres to an appropriate schedule.</li>
</ul>
<h5>People</h5>
<ul>
<li>Owns relationship with IT vendors for properties in scope.</li>
<li>Seeks to improve engagement score results through continent/local initiatives, rap sessions, and engagement score survey findings.</li>
<li>Participates in the talent acquisition process according to company procedures.</li>
<li>Verifies effective induction program for new associates or those in new or different roles.</li>
<li>Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.</li>
<li>Performs LPAs on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.</li>
<li>Verifies adequate communication, training, and execution of talent development programs and related initiatives.</li>
<li>Develops a personal management style that is intended to bring positive performance results from associates.</li>
<li>Builds and maintains positive and effective relations with direct team members.</li>
</ul>
<h5>Product</h5>
<ul>
<li>Strives to remain informed on the most up to date knowledge regarding technology partner activities.</li>
<li>Notifies ADIT to put resources in place to verify owners have sufficient technology partner choices in each market/city.</li>
<li>Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.</li>
<li>Where assigned, documents technology pilot scope and objectives with business partners.</li>
<li>Seeks owner and operations buy-in and funding.</li>
<li>Sets measurable goals and timeline.</li>
<li>Leads initial phase assessment.</li>
</ul>
<h5>Process</h5>
<ul>
<li>Maintains IT inventory for all properties/offices in cluster.</li>
<li>Manages cluster IT agreements for participating properties.</li>
<li>Verifies cluster associates are treated appropriately and in alignment with local operational practices.</li>
<li>Verifies the execution and tracking of rollouts on a timely basis.</li>
<li>Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.</li>
<li>Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.</li>
<li>Monitors flow of issue management amongst continent support desk, technology partners and cluster organizations to verify effectiveness.</li>
<li>Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.</li>
<li>Implements cluster IT policy and procedure as received by Regional IT.</li>
<li>Attends IT education calls.</li>
<li>Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.</li>
<li>Completes other reasonable duties as requested by leadership.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>