Jobs For Faculty Of Commerce Graduates English in Jordan
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Deloitte & Touche (M.E.)
Jordan - Amman
<p><h4>AI & Data | AI Insights and Engagement | Consultant / Senior Consultant</h4>
<p>Looking for a rewarding career? Take a closer look at Deloitte & Touche. When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p>
<h4>Our purpose</h4>
<p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li><strong>Integrity</strong></li>
<li><strong>Outstanding value to markets and clients</strong></li>
<li><strong>Commitment to each other</strong></li>
<li><strong>Strength from cultural diversity</strong></li>
</ul>
<h4>Overview</h4>
<p>During your tenure as a Consultant / Senior Consultant in the AI & Data team, you will demonstrate and develop your capabilities in the following areas:</p>
<h4>Technical capabilities:</h4>
<ul>
<li>Proficiency in programming languages such as SAS, Python, R, or Scala for data manipulation, analysis, and model development.</li>
<li>Extensive knowledge of statistical analysis and mathematical modeling techniques.</li>
<li>Hands-on experience with machine learning frameworks and libraries, such as TensorFlow, scikit-learn, or PyTorch.</li>
<li>Strong SQL skills for data querying and database management.</li>
<li>Understanding of NLP, NLG, and GenAI techniques.</li>
<li>Familiarity with big data processing tools like Hadoop, Spark, or Apache Flink.</li>
<li>Ability to work with cloud platforms like AWS, Azure, or Google Cloud for data storage and processing.</li>
<li>Experience in using deployment techniques such as cron jobs, Docker, and Kubernetes.</li>
<li>Hands-on experience in advanced data analysis techniques to extract insights, identify trends, and solve complex business problems.</li>
<li>Develop and implement statistical models, machine learning algorithms, and data mining techniques to discover patterns and opportunities in large datasets.</li>
<li>Clean, preprocess, and manipulate raw data to ensure data integrity and accuracy.</li>
<li>Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.</li>
<li>Design and build predictive models for various business applications, such as customer segmentation, churn prediction, and demand forecasting.</li>
<li>Conduct exploratory data analysis and visualization to communicate findings and recommendations effectively.</li>
<li>Stay up-to-date with the latest advancements in data science and technology to continuously improve analytical methodologies and tools.</li>
</ul>
<h4>Functional capabilities:</h4>
<ul>
<li>Produce a high-quality work product and collaborate with others to deliver a superior client experience.</li>
<li>Understand how business functions operate and how sector trends impact a client’s business.</li>
<li>Identify opportunities to improve the efficiency and effectiveness of key processes within a business function.</li>
<li>Solid understanding of business processes and the ability to apply data science concepts to solve real-world challenges.</li>
<li>Experience with data visualization tools like Tableau, Power BI, or matplotlib to create intuitive and actionable visualizations.</li>
<li>Proficiency in data storytelling, presenting complex analysis results to non-technical stakeholders in a clear and understandable manner.</li>
<li>Knowledge of data governance and ethics, ensuring compliance with data protection and privacy regulations.</li>
<li>Strong domain knowledge in the relevant industry (e.g., banking, finance, e-commerce, retail etc.) is a plus.</li>
</ul>
<h4>Leadership capabilities:</h4>
<ul>
<li>Identify and embrace our purpose and values and put these into practice in their professional life.</li>
<li>Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassador.</li>
<li>Seek opportunities to challenge self; team with others across businesses and borders to deliver and take accountability for own and team results.</li>
<li>Build relationships and communicate effectively in order to positively influence peers and other stakeholders.</li>
<li>Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities.</li>
<li>Excellent communication and people skills, with a strong emphasis on team working.</li>
<li>Strong administrative and numeracy skills and ability to analyze complex data with good attention to details.</li>
<li>Ability to lead and mentor junior data scientists, guiding them in their professional growth and development.</li>
<li>Demonstrated project management skills, including the ability to plan, prioritize, and execute projects within deadlines.</li>
<li>Excellent communication and interpersonal skills to foster effective collaboration with team members and stakeholders.</li>
<li>Proven problem-solving and critical-thinking abilities, with a focus on driving innovative solutions.</li>
<li>Strong business acumen, identifying opportunities where data science can drive business value and growth.</li>
</ul>
<h4>Required qualifications:</h4>
<ul>
<li>Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related field.</li>
<li>1-6 years of practical experience in data science or related roles.</li>
<li>Previous experience working on data-intensive projects and delivering data-driven insights to stakeholders.</li>
<li>Good command of written and spoken English.</li>
<li>Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours.</li>
<li>Willingness to travel across GCC region (50-75% of time).</li>
</ul>
<h4>Additional preferred qualifications:</h4>
<ul>
<li>Experience in Big Four or Global System Integrators is a plus.</li>
<li>Arabic language is a plus.</li>
<li>Professional certification in any of the above-mentioned tools or platforms will be a plus.</li>
<li>Publications or articles on data science topics is a plus.</li>
<li>Patents on machine learning would be an added advantage.</li>
</ul></p><p></p>
Deloitte & Touche (M.E.)
Jordan - Amman
<p><h4>AI & Data | AI Insights and Engagement | Consultant / Senior Consultant</h4>
<p>Looking for a rewarding career? Take a closer look at Deloitte & Touche. When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p>
<h4>Our purpose</h4>
<p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p>
<p>Our shared values guide the way we behave to make a positive, enduring impact:</p>
<ul>
<li><strong>Integrity</strong></li>
<li><strong>Outstanding value to markets and clients</strong></li>
<li><strong>Commitment to each other</strong></li>
<li><strong>Strength from cultural diversity</strong></li>
</ul>
<h4>Overview</h4>
<p>During your tenure as a Consultant / Senior Consultant in the AI & Data team, you will demonstrate and develop your capabilities in the following areas:</p>
<h4>Technical capabilities:</h4>
<ul>
<li>Proficiency in programming languages such as SAS, Python, R, or Scala for data manipulation, analysis, and model development.</li>
<li>Extensive knowledge of statistical analysis and mathematical modeling techniques.</li>
<li>Hands-on experience with machine learning frameworks and libraries, such as TensorFlow, scikit-learn, or PyTorch.</li>
<li>Strong SQL skills for data querying and database management.</li>
<li>Understanding of NLP, NLG, and GenAI techniques.</li>
<li>Familiarity with big data processing tools like Hadoop, Spark, or Apache Flink.</li>
<li>Ability to work with cloud platforms like AWS, Azure, or Google Cloud for data storage and processing.</li>
<li>Experience in using deployment techniques such as cron jobs, Docker, and Kubernetes.</li>
<li>Hands-on experience in advanced data analysis techniques to extract insights, identify trends, and solve complex business problems.</li>
<li>Develop and implement statistical models, machine learning algorithms, and data mining techniques to discover patterns and opportunities in large datasets.</li>
<li>Clean, preprocess, and manipulate raw data to ensure data integrity and accuracy.</li>
<li>Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.</li>
<li>Design and build predictive models for various business applications, such as customer segmentation, churn prediction, and demand forecasting.</li>
<li>Conduct exploratory data analysis and visualization to communicate findings and recommendations effectively.</li>
<li>Stay up-to-date with the latest advancements in data science and technology to continuously improve analytical methodologies and tools.</li>
</ul>
<h4>Functional capabilities:</h4>
<ul>
<li>Produce a high-quality work product and collaborate with others to deliver a superior client experience.</li>
<li>Understand how business functions operate and how sector trends impact a client’s business.</li>
<li>Identify opportunities to improve the efficiency and effectiveness of key processes within a business function.</li>
<li>Solid understanding of business processes and the ability to apply data science concepts to solve real-world challenges.</li>
<li>Experience with data visualization tools like Tableau, Power BI, or matplotlib to create intuitive and actionable visualizations.</li>
<li>Proficiency in data storytelling, presenting complex analysis results to non-technical stakeholders in a clear and understandable manner.</li>
<li>Knowledge of data governance and ethics, ensuring compliance with data protection and privacy regulations.</li>
<li>Strong domain knowledge in the relevant industry (e.g., banking, finance, e-commerce, retail etc.) is a plus.</li>
</ul>
<h4>Leadership capabilities:</h4>
<ul>
<li>Identify and embrace our purpose and values and put these into practice in their professional life.</li>
<li>Develop self by actively seeking opportunities for growth, share knowledge and experiences with others, and act as a strong brand ambassador.</li>
<li>Seek opportunities to challenge self; team with others across businesses and borders to deliver and take accountability for own and team results.</li>
<li>Build relationships and communicate effectively in order to positively influence peers and other stakeholders.</li>
<li>Understand objectives for clients and Deloitte, align own work to objectives and set personal priorities.</li>
<li>Excellent communication and people skills, with a strong emphasis on team working.</li>
<li>Strong administrative and numeracy skills and ability to analyze complex data with good attention to details.</li>
<li>Ability to lead and mentor junior data scientists, guiding them in their professional growth and development.</li>
<li>Demonstrated project management skills, including the ability to plan, prioritize, and execute projects within deadlines.</li>
<li>Excellent communication and interpersonal skills to foster effective collaboration with team members and stakeholders.</li>
<li>Proven problem-solving and critical-thinking abilities, with a focus on driving innovative solutions.</li>
<li>Strong business acumen, identifying opportunities where data science can drive business value and growth.</li>
</ul>
<h4>Required qualifications:</h4>
<ul>
<li>Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related field.</li>
<li>1-6 years of practical experience in data science or related roles.</li>
<li>Previous experience working on data-intensive projects and delivering data-driven insights to stakeholders.</li>
<li>Good command of written and spoken English.</li>
<li>Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours.</li>
<li>Willingness to travel across GCC region (50-75% of time).</li>
</ul>
<h4>Additional preferred qualifications:</h4>
<ul>
<li>Experience in Big Four or Global System Integrators is a plus.</li>
<li>Arabic language is a plus.</li>
<li>Professional certification in any of the above-mentioned tools or platforms will be a plus.</li>
<li>Publications or articles on data science topics is a plus.</li>
<li>Patents on machine learning would be an added advantage.</li>
</ul></p><p></p>
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Looking for a rewarding career? Take a closer look at Deloitte & Touche. When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award. Our Purpose Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities. Our shared values guide the way we behave to make a positive, enduring impact: Integrity Outstanding value to markets and clients Commitment to each other Strength from cultural diversity Overview During your tenure as a Consultant/ Senior Consultant in the AI & Data team, you will demonstrate and develop your capabilities in the following areas:</p><p>Technical Capabilities: Proficiency in programming languages such as SAS, Python, R, or Scala for data manipulation, analysis, and model development. Extensive knowledge of statistical analysis and mathematical modeling techniques. Hands-on experience with machine learning frameworks and libraries, such as TensorFlow, scikit-learn, or PyTorch. Strong SQL skills for data querying and database management. Understanding on NLP, NLG and GenAI techniques. Familiarity with big data processing tools like Hadoop, Spark, or Apache Flink. Ability to work with cloud platforms like AWS, Azure, or Google Cloud for data storage and processing. Experience in using deployment techniques such as cron jobs, docker and Kubernetes. Hands-on experience in advanced data analysis techniques to extract insights, identify trends, and solve complex business problems. Develop and implement statistical models, machine learning algorithms, and data mining techniques to discover patterns and opportunities in large datasets. Clean, preprocess, and manipulate raw data to ensure data integrity and accuracy. Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions. Design and build predictive models for various business applications, such as customer segmentation, churn prediction, and demand forecasting. Conduct exploratory data analysis and visualization to communicate findings and recommendations effectively. Stay up-to-date with the latest advancements in data science and technology to continuously improve analytical methodologies and tools.</p><p>Functional Capabilities: Produce a high-quality work product and collaborate with others to deliver a superior client experience. Understand how business functions operate and how sector trends impact a client s business Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function. Solid understanding of business processes and the ability to apply data science concepts to solve real-world challenges. Experience with data visualization tools like Tableau, Power BI, or matplotlib to create intuitive and actionable visualizations. Proficiency in data storytelling, presenting complex analysis results to non-technical stakeholders in a clear and understandable manner. Knowledge of data governance and ethics, ensuring compliance with data protection and privacy regulations. Strong domain knowledge in the relevant industry (e.g., banking, finance, e-commerce, retail etc) is a plus.</p><p>Leadership Capabilities: Identifies and embraces our purpose and values and puts these into practice in their professional life Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results Builds relationships and communicates effectively in order to positively influence peers and other stakeholders Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities Excellent communication and people skills, with a strong emphasis on team working Strong administrative and numeracy skills and ability to analyze complex data with good attention to details Ability to lead and mentor junior data scientists, guiding them in their professional growth and development. Demonstrated project management skills, including the ability to plan, prioritize, and execute projects within deadlines. Excellent communication and interpersonal skills to foster effective collaboration with team members and stakeholders. Proven problem-solving and critical-thinking abilities, with a focus on driving innovative solutions. Strong business acumen, identifying opportunities where data science can drive business value and growth.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's or Master's degree in Computer Science, Statistics, Mathematics, or a related field. 1-6 years of practical experience in data science or related roles. Previous experience working on data-intensive projects and delivering data-driven insights to stakeholders. Good command of written and spoken English. Ability to handle multiple tasks and responsibilities in a deadline-oriented environment and flexible work hours. Willingness to travel across GCC region (50-75% of time)</p><p>Experience in Big Four or Global System Integrators is a plus. Arabic language is a plus. Professional Certification in any of the above-mentioned tools or platforms will be a plus. Publications or articles on Data Science topics is a plus. Patents on machine learning would be an added advantage.</p><p></p></section>
Case In Point Consulting
Jordan - Amman
<p>We are seeking an experienced Sales & Marketing Expert (E-commerce) to support the growth and commercialization of a digital marketplace platform. The consultant will be responsible for designing and implementing a scalable sales and marketing framework, establishing supplier and retailer acquisition strategies, and enabling sustainable growth in platform registrations, subscriptions, and transaction volumes. The role requires hands-on experience in marketplace, e-commerce, platform, or technology-driven business environments. This will be a short-term engagement that would last a few months.</p><p><b>Key Requirements</b></p><ul><li>Proven experience in building and implementing sales and marketing strategies for digital platforms, marketplaces, e-commerce businesses, or technology-enabled ventures.</li><li>Demonstrated experience designing and operationalizing sales structures, sales processes, and customer acquisition frameworks .</li><li>Experience developing and executing go-to-market (GTM) strategies for platform-based businesses.</li><li>Track record of increasing supplier/vendor onboarding, merchant acquisition, customer registrations, and subscription growth.</li><li>Experience developing sales pipelines, lead generation methodologies, and customer engagement models.</li><li>Experience driving platform adoption, transaction growth, and customer retention initiatives.</li><li>Experience designing and implementing performance management frameworks, KPIs, and sales dashboards.</li><li>Proven experience training, coaching, and mentoring sales and business development teams.</li><li>Experience working with B2B, B2B2C, marketplace, or e-commerce business models.</li></ul><p>Preferred Qualifications</p><ul><li>Experience working with wholesale, retail, or marketplace platforms.</li><li>Previous experience launching or scaling digital platforms in the GCC or Middle East region.</li><li>Experience with CRM systems, marketing automation platforms, and customer success frameworks.</li><li>Exposure to subscription-based business models and recurring revenue strategies.</li><li>Experience supporting digital transformation or platform commercialization initiatives.</li></ul><p>Other Qualifications</p><ul><li>Strong stakeholder management and facilitation skills.</li><li>Excellent presentation, communication, and training capabilities.</li><li>Strong analytical and commercial acumen.</li><li>Ability to work independently and deliver practical, results-oriented solutions.</li></ul><p>Key Responsibilities</p><ul><li>Develop and implement a comprehensive sales and marketing strategy for the platform.</li><li>Design the target sales organization structure, operating model, and performance framework.</li><li>Establish supplier, merchant, and retail shop acquisition methodologies and onboarding processes.</li><li>Develop sales playbooks, operating procedures, and performance metrics.</li><li>Train and mentor internal teams on sales execution, customer acquisition, and account management.</li><li>Design and implement initiatives to increase supplier and retailer registrations and subscriptions.</li><li>Develop customer engagement and retention strategies to increase purchasing activity and repeat transactions.</li><li>Analyze platform performance and recommend improvements to drive sustainable growth.</li><li>Support the implementation of sales, marketing, and customer success best practices.</li><li>Monitor KPIs and provide recommendations to optimize acquisition, conversion, retention, and revenue growth.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in building and implementing sales and marketing strategies for digital platforms, marketplaces, e-commerce businesses, or technology-enabled ventures.</li><li>Demonstrated experience designing and operationalizing sales structures, sales processes, and customer acquisition frameworks .</li><li>Experience developing and executing go-to-market (GTM) strategies for platform-based businesses.</li><li>Track record of increasing supplier/vendor onboarding, merchant acquisition, customer registrations, and subscription growth.</li><li>Experience developing sales pipelines, lead generation methodologies, and customer engagement models.</li><li>Experience driving platform adoption, transaction growth, and customer retention initiatives.</li><li>Experience designing and implementing performance management frameworks, KPIs, and sales dashboards.</li><li>Proven experience training, coaching, and mentoring sales and business development teams.</li><li>Experience working with B2B, B2B2C, marketplace, or e-commerce business models.</li><li>Experience working with wholesale, retail, or marketplace platforms.</li><li>Previous experience launching or scaling digital platforms in the GCC or Middle East region.</li><li>Experience with CRM systems, marketing automation platforms, and customer success frameworks.</li><li>Exposure to subscription-based business models and recurring revenue strategies.</li><li>Experience supporting digital transformation or platform commercialization initiatives.</li><li>Strong stakeholder management and facilitation skills.</li><li>Excellent presentation, communication, and training capabilities.</li><li>Strong analytical and commercial acumen.</li><li>Ability to work independently and deliver practical, results-oriented solutions.</li><li>Bachelor's degree in Business Administration, Marketing, Sales, E-Commerce, or a related field.</li></ul>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Background</p><p>The Central Support Services Division (CSSD) provides operational and administrative support to UNRWA's programmes, including travel and visa administration services. The Travel and Visa Unit facilitates the processing, management, and record keeping of official travel documentation for UNRWA personnel, ensuring compliance with Agency policies and host government requirements. To strengthen document management and improve the accessibility of travel records, the Travel and Visa Unit is seeking an Intern/Volunteer to support the scanning, organization, and archiving of travel-related documentation.</p><p>Objective of the Internship</p><p>The internship offers students or recent graduates an opportunity to gain practical experience in administrative support, records management, and document control within an international organization. The selected intern will assist the Travel and Visa Unit in organizing, digitizing, and maintaining travel documentation, contributing to efficient records management and improved administrative processes.</p><p>Duties and Responsibilities</p><p>Under the direct supervision of the Senior Travel and Visa Assistant and head of Admin Services Section, the Intern/Volunteer will:</p><ul><li>Support the digital transformation and records management initiatives of the Travel and Visa Unit by organizing, validating, and maintaining electronic information in accordance with established information management standards.</li><li>Assist in reviewing operational data and system entries to enhance data quality, reporting accuracy, and management information for decision-making.</li><li>Contribute to the development, documentation, and continuous improvement of business processes, Standard Operating Procedures (SOPs), workflows, and operational guidelines.</li><li>Support business process automation initiatives by assisting with process mapping, requirements gathering, testing, and documentation of digital solutions.</li><li>Provide analytical and coordination support for operational projects, including preparing meeting documentation, recording key decisions, monitoring action points, and supporting implementation activities.</li><li>Assist in maintaining operational dashboards, tracking tools, and performance indicators to support effective service delivery and reporting.</li><li>Conduct research and benchmarking on administrative best practices, digitalization, and process optimization to support continuous improvement initiatives.</li><li>Handle official information with the highest level of professionalism, confidentiality, and integrity.</li><li>Perform other projects and operational support assignments related to administrative service improvement as assigned by the supervisor</li></ul><p>Supervision and Performance Evaluation</p><p>The Intern/Volunteer will work with Head of Administrative Services Section under the direct supervision of the Senior Travel and Visa Assistant or Travel and Visa Associate, who will provide orientation, guidance, and regular feedback throughout the internship. Performance evaluations will be conducted midway through and at the end of the internship to support learning and professional development.</p><p>Duration and Working Conditions</p><p>This is a full-time internship for 6 months, based in Amman</p><p>Intern Benefits</p><ul><li>Opportunity to contribute to impactful initiatives at UNRWA</li><li>Certificate of volunteering and/or professional reference letter upon completion</li><li>Inclusion of work in a professional portfolio</li><li>Collaboration with a diverse, mission-oriented team</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Applicants must meet one of the following criteria: Be currently enrolled in a graduate (bachelor s or equivalent) programme in economics, business administration, logistics, supply chain management, international trade, admin management, international relations, law, political science, computer science, literature and editing, languages or a related field Experience: Applicants to the UNRWA Internship Program are not required to have professional work experience. However, a field of study that is closely related to the type of internship that you are applying for is required No prior work experience is required Previous coursework, internships, or project work related to facilities management, logistics, or property administration is desirable Fluency in English - written and spoken is required Writing skills Languages Excellent written and spoken English and Arabic are required Additional Information Competencies: Analytical thinking and problem-solving Excellent communication and interpersonal skills High proficiency in Microsoft Office tools (Word, Excel, PowerPoint) Attention to detail and ability to manage multiple tasks Demonstrated organizational and coordination abilities</p><p></p></section>
Avertra
Jordan - Jordan
<p>Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience. As an Application Engineer you will have the opportunity to work in a fast-paced environment surrounded by peers working on the same platform(s). You will be working directly with clients developing solutions for their business as well as engaging in a continued learning path with Senior and Team Lead Engineers. The mentors and training resources provided at Avertra are intended to enable our Application Engineers to become Mendix Advanced certified and elevate their professional journey. Main Job Responsibilities: Develop and implement new software programs with Mendix. Maintain and improve the performance of existing software. Clearly and regularly communicate with management and technical support colleagues. Design and update software data models. Develop user-friendly and modern style UI. Test and maintain software products to ensure strong functionality and optimization. Recommend improvements to existing software programs as necessary. Pursue continued education and training in Mendix and other low code systems. Mentor junior application engineers. Perform code reviews for junior application engineers.</p><p><strong>Desired Candidate Profile</strong></p><p>Ability to understand business requirements and translate them into development tasks. Adaptability to different project teams and applications. Ability to work independently and manage multiple task assignments. Ability to work within scheduled project timelines. Eagerness to learn and consume knowledge. Ability to work collaboratively in a creative Agile environment. Ability to communicate clearly in oral and written English. Strong troubleshooting, problem solving, issue resolution and communication skills. Ability to follow documented best practices. Experience: At least 2 years of experience in the same field and Mendix Intermediate certification. Knowledge, Skills and Abilities: Must have experience with Mendix. Must have In-depth knowledge of web technologies, such as HTML and CSS. Must have working experience with building APIs and Services using REST, SOAP, etc. Must have working experience with Scrum/Agile development methodologies. Preferences: Javascript experience. .NET experience. React Native experience. Camunda or BPMN experience. Appian experience. CSS3 experience. Java experience. Sparks EA experience. Education: Bacheloru2019s Degree in Computer Science, Software Engineering, or Information Technology.</p>
Virtustaff
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>VirtuStaff is seeking a hands-on Growth Marketing Manager to join its Jordan-based pre-launch team and help build the company’s marketing function ahead of its GCC launch. The role will manage two connected growth funnels: high-volume candidate acquisition in Egypt and B2B client demand generation across the UAE and GCC. The successful candidate will personally plan, launch and optimize paid-media campaigns, manage marketing budgets, improve landing-page conversion, establish performance tracking and reporting, and coordinate content, design, SEO, PR and video-production activities. This position will work closely with the Founders, Sales, HR, Operations and Technical teams to build a measurable and scalable growth system for VirtuStaff.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Plan, launch and optimize paid campaigns across Meta, Google, LinkedIn, TikTok and other relevant platforms.</li><li>Manage separate candidate-acquisition and B2B lead-generation strategies.</li><li>Monitor budgets, conversion rates, cost per application, cost per lead and downstream business results.</li><li>Improve website and landing-page performance through analytics, tracking and conversion testing.</li><li>Manage external SEO, PR and video-production suppliers.</li><li>Brief and coordinate the internal design team.</li><li>Develop Arabic and English campaign messaging, content calendars and marketing materials.</li><li>Build weekly and monthly dashboards covering campaign, funnel and business performance.</li><li>Collaborate with Sales and HR to improve the quality—not only the volume—of candidates and leads.</li><li>Support VirtuStaff’s pre-launch preparation and GCC go-to-market execution.</li></ul><p><br></p><p>The original role specifically requires someone who can personally execute campaigns rather than depending entirely on an agency, while also managing specialist suppliers and internal teams.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ul><li>Three to six years of hands-on growth, performance or digital marketing experience.</li><li>Experience in SaaS, recruitment technology, marketplaces, BPO, e-commerce or another measurable, high-volume business is preferred.</li><li>Strong practical experience managing paid-media campaigns and advertising budgets.</li><li>Proven ability to connect campaign performance with qualified applications, leads, meetings or sales—not only clicks and impressions.</li><li>Strong understanding of landing pages, conversion optimization, analytics, event tracking and attribution.</li><li>Experience working with CRM, recruitment or applicant-tracking data.</li><li>Ability to manage SEO, PR, content, design and video suppliers.</li><li>Strong Arabic and English writing and communication skills.</li><li>GCC B2B marketing experience is strongly preferred.</li><li>Strong analytical, commercial and problem-solving skills.</li><li>Comfortable working in a fast-moving pre-launch environment with significant ownership and accountability.</li></ul><p><br></p></div>
Jordan - Amman
<p> The holder runs cash, funding, banking, guarantees and payments across all entities and is expected to command that function competently and independently from the outset. From day one the holder owns the banking relationships and approves guarantees within a delegated authority. As the function matures, the role expands further into the strategic treasury work, facility negotiation, deposit strategy and treasury policy, working with the CFO and progressively taking ownership. It suits an established treasury professional ready to lead a group treasury function and grow into Treasury Manager, not someone learning the fundamentals. Key Responsibilities Treasury operations Cash and forecasting : Maintain a clear, current view of cash and overdraft positions across the Group s entities and banks and prepare the rolling cash forecast. Funding: Arrange funds so each entity meets its obligations on time, moving money between accounts as needed. Bank records: Own the bank account register and keep mandates, signatories and records accurate and current. Deposits: Execute fixed-deposit placements, track maturities and keep the deposit schedule current. Bank guarantees: Act as Guarantee Coordinator: log every request, run the pre-submission checks, submit them to the bank, chase to issuance and keep the guarantee register current including expiries and releases. Guarantee approvals : Approve guarantees within a delegated authority set by the CFO, escalating larger or unusual cases in line with the Group guarantee procedure. Banking relationships : Act as the Group s principal day-to-day contact with its banks, managing the operational relationship and coordinating with the CFO on matters of strategy. Accounts payable and payment execution Payment execution: Execute approved payments accurately and on time within the Group s approval framework. Supplier payments : Manage the payment side of the supplier relationship. Reconciliation : Keep the ERP accurate and reconciled for all cash and payment activity. Expanding scope The role is expected to take growing ownership of these areas, in partnership with the CFO and then increasingly independently: Facility negotiation, structuring and pricing of the Group s bank facilities. Deposit and investment strategy, shaping how the Group s surplus cash is placed. Treasury policy and controls, helping build the framework as the function matures. Skills/Experience Education : Degree in finance, accounting or commerce. A professional qualification, or progress toward one such as CTP, ACCA, CMA or CA, is a strong advantage. Experience : At least 8 to 10 years in treasury, in a multi-entity or multi-country group, with a demonstrated record of running treasury operations, not supporting them. Treasury depth: Strong command of cash management, bank account administration, fixed deposits, and bank guarantees or trade finance. Direct experience of facility and rate negotiation and of managing banking relationships is expected. Accounts payable: Confident owning payment calendars, payment runs and ERP reconciliation, and comfortable holding the payment function to a disciplined standard. Systems: Strong ERP and Excel skills. Experience of banking portals and automated payment systems is an advantage. Leadership readiness: Ready to lead a group treasury function and to grow into Treasury Manager as the function and team expand. The person Accurate and disciplined, with the judgement to get details and timing right every time. Trustworthy with money and mandates, and comfortable operating within a clear approval framework. Organized and calm under deadline pressure across many entities and currencies. Clear and professional in English, with banks and suppliers alike. Proactive and commercially sharp, the kind of person who sees an issue coming and brings the CFO the solution, not just the problem. Physical and Mental Requirements: Lifting and Carrying: Ability to lift and carry up to 50 pounds. Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells. Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively. Focus and Multitasking: Ability to maintain focus and multitask effectively. Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments. Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary. About PIPECARE Group: PIPECARE Group offers comprehensive In-Line Inspection Services to identify and size pipeline threats, Utilizing advanced technologies such as Magnetic Flux Leakage, Transverse Field Inspection, Ultrasound, and specialized tools, PIPECARE ensures precise detection and assessment of various pipeline anomalies. What we do: In-Line Inspection Services PIPECARE provides In-Line Inspection Services to locate, identify, and size threats, supporting integrity management requirements. Check out our AI Technology and other cutting-edge technologies by clicking the following YouTube Links: PIPECARE Group - YouTube SMART AI CALIPER - Inspection experience like never befor e Inspection Technologies Magnetic Flux Leakage (MFL): Detects and sizes general corrosion and metal loss anomalies, especially circumferentially oriented. Transverse Field Inspection (TFI): Detects and sizes general corrosion and metal loss anomalies, primarily axially oriented. Ultrasound (UT): Detects and sizes general and other metal loss anomalies with high depth sizing accuracy.</p><p><strong>Desired Candidate Profile</strong></p><p>Degree in finance, accounting or commerce. A professional qualification, or progress toward one such as CTP, ACCA, CMA or CA, is a strong advantage.</p><p>At least 8 to 10 years in treasury, in a multi-entity or multi-country group, with a demonstrated record of running treasury operations, not supporting them.</p><p>Treasury depth: Strong command of cash management, bank account administration, fixed deposits, and bank guarantees or trade finance. Direct experience of facility and rate negotiation and of managing banking relationships is expected.</p><p>Accounts payable: Confident owning payment calendars, payment runs and ERP reconciliation, and comfortable holding the payment function to a disciplined standard.</p><p>Systems: Strong ERP and Excel skills. Experience of banking portals and automated payment systems is an advantage.</p><p>Leadership readiness: Ready to lead a group treasury function and to grow into Treasury Manager as the function and team expand.</p><p>The person Accurate and disciplined, with the judgement to get details and timing right every time. Trustworthy with money and mandates, and comfortable operating within a clear approval framework. Organized and calm under deadline pressure across many entities and currencies. Clear and professional in English, with banks and suppliers alike. Proactive and commercially sharp, the kind of person who sees an issue coming and brings the CFO the solution, not just the problem.</p><p>Physical and Mental Requirements:</p><ul><li>Lifting and Carrying: Ability to lift and carry up to 50 pounds.</li><li>Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells.</li><li>Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively.</li><li>Focus and Multitasking: Ability to maintain focus and multitask effectively.</li><li>Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments.</li><li>Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary.</li></ul>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>We are looking for an experienced and results-driven Digital Marketing Manager to lead the development and execution of digital marketing strategies for Soholat and its clients.<br> The ideal candidate will have strong agency experience, a deep understanding of the Saudi market, and the ability to manage multiple campaigns, clients, and digital channels simultaneously.<br> Key Responsibilities Develop and execute comprehensive digital marketing strategies aligned with client objectives and business goals.<br> Lead and manage campaigns across Google Ads, Meta Ads, Snapchat, TikTok, LinkedIn, X, and other relevant digital platforms .<br> Oversee performance marketing , including campaign setup, optimization, budget allocation, and ROI/ROAS analysis.<br> Develop strategies for lead generation, customer acquisition, brand awareness, and conversion optimization .<br> Manage SEO, SEM, social media, content marketing, email marketing, and other digital channels.<br> Monitor campaign performance and analyze key metrics, including CPA, CPL, CAC, CTR, conversion rates, ROAS, and customer acquisition performance .<br> Prepare and present regular performance reports and strategic recommendations to clients and internal stakeholders.<br> Manage multiple client accounts and ensure campaigns are delivered on time and within budget.<br> Collaborate closely with creative, content, design, social media, and account management teams.<br> Stay up to date with digital marketing trends, platform updates, consumer behavior, and emerging opportunities in the Saudi and GCC markets .<br> Identify opportunities to improve campaign performance and scale successful strategies.<br> Support client pitches, proposals, and the development of digital marketing strategies for new business opportunities.<br> Lead, mentor, and support junior digital marketing and performance marketing team members.<br> Bachelor's degree in Marketing, Digital Marketing, Business, or a related field .<br> 5+ years of experience in digital marketing, preferably within a marketing or advertising agency .<br> Proven experience managing multiple client accounts and digital campaigns simultaneously .<br> Strong hands-on experience with paid media platforms, including Google Ads and Meta Ads ; experience with Snapchat and TikTok Ads is highly preferred.<br> Strong knowledge of SEO, SEM, social media marketing, content strategy, and conversion optimization .<br> Experience using analytics and reporting tools such as Google Analytics, Looker Studio, and platform reporting dashboards .<br> Strong understanding of digital marketing KPIs, attribution, funnel optimization, and performance analysis.<br> Excellent communication and presentation skills in Arabic and English .<br> Strong knowledge of the Saudi market, consumer behavior, and digital landscape is highly preferred.<br> Ability to manage budgets, priorities, deadlines, and multiple projects in a fast-paced agency environment.<br> Preferred Qualifications Experience working with Saudi or GCC-based brands .<br> Relevant certifications in Google Ads, Google Analytics, Meta, or other digital marketing platforms.<br> Experience in e-commerce, lead generation, or growth marketing .<br> Previous experience managing or mentoring a digital marketing team.<br></span> </div>
D·engage
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow. <br><br>We’re looking for a motivated, results-driven Business Development Representative (BDR) to join our growing SaaS sales team in Jordan. As the first point of contact with potential customers, you’ll generate pipeline by finding prospects, engaging decision-makers, and qualifying opportunities for the Account Executive (AE) team. Ideal for someone curious, resilient, and passionate about technology and sales.<br><br><b>What You'll Do</b><br><br></span><ul><li><span><b>Source and build your pipeline</b> — find ICP-fit companies and decision-makers in Apollo; clean, validate, segment, and sync lists to our CRM (Zoho).<br></span></li><li><span><b>Research accounts and signals </b>— study each company’s CRM marketing, martech stack, news, and the decision-maker’s activity to craft a relevant angle.<br></span></li><li><span><b>Run personalized multichannel outreach</b> — tailored messages with the right value proposition across email, LinkedIn, WhatsApp, Telegram, and phone.<br></span></li><li><span><b>Follow up and convert </b>— nurture leads, answer questions, handle objections, and book qualified meetings for the AE team.<br></span></li><li><span><b>Get creative</b> — use non-standard sources (events, job boards, Slack/Telegram/WhatsApp groups) and warm intros to find signals and decision-makers others miss; use AI/LLM tools to speed up research, qualification, and outreach.<br></span></li><li><span><b>Own your CRM and numbers</b> — keep Zoho accurate, hit daily and weekly meeting KPIs, and report on funnel progress and conversions.<br></span></li></ul><br><span>Requirements<b>Must-Have Skills & Qualities</b> <br><br></span><ul><li><span>2–3 years in sales, business development, or a customer-facing role (SaaS / martech a plus).<br></span></li><li><span>Fluent English, spoken and written — mandatory.<br></span></li><li><span>Comfort with cold calling and outbound prospecting.<br></span></li><li><span>Genuine interest in B2B SaaS martech and the regional market.<br></span></li><li><span>Ability to learn a product quickly — its value proposition, advantages, audience, use cases, and competitors — and read the market.<br></span></li><li><span>Comfortable using AI/LLM tools for research, qualification, and outreach.<br></span></li><li><span>Strong, personalized communication; handles objections and reaches decision-makers through intros from mid-level contacts.<br></span></li><li><span>Organized, resilient, and data-driven; owns CRM hygiene and funnel reporting.</span><br></li></ul><b>Nice-to-Have / Bonus</b><br><br><ul><li><span>Hands-on experience with B2B sales tools (Apollo, Lusha, SignalHire, RocketReach, Clay).<br></span></li><li><span>Familiarity with CRM systems (Zoho) and sales engagement tools.<br></span></li><li><span>Understanding of martech / CDP products and the competitive landscape (Insider, MoEngage, CleverTap, Braze, Emarsys).<br></span></li><li><span>Experience selling into B2C verticals (banking/fintech, e-commerce, travel, telecom, real estate).<br></span></li></ul><br><span>Benefits</span><ul><li><span><b>Growth Opportunities:</b> Access to professional development and career growth within a rapidly expanding SaaS company. <br></span></li><li><span><b>Collaborative Culture:</b> Work in a supportive and innovative environment where your contributions are valued.<br></span></li><li><span><b>Competitive Benefits:</b> Enjoy a comprehensive benefits package.<br></span></li></ul><b>D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.</b><br><br><br> </div>
Client of Aroma City Group
Jordan - Jordan
<p><strong>Key Responsibilities:</strong></p><ul><li>Strategic Leadership & Launch: Lead the setup, flagship launch, and full store-network expansion of the multibrand consumer electronics and home appliances business model.</li><li>P&L Ownership: Take full financial accountability for the retail division, managing profit and loss, operating expenses, gross margins, and driving overall commercial profitability.</li><li>Merchandising & Vendor Relations: Oversee category management, product pricing, promotional strategies, and strategic vendor negotiations to optimize stock turn and margins.</li><li>Operational Excellence & SOPs: Establish robust retail SOPs, workforce productivity guidelines, inventory management systems, and omnichannel (physical store + e-commerce) integrations.</li><li>Commercial Performance Management: Monitor commercial KPIs, build performance dashboards, and manage operational budgets directly under the guidance of the CEO.</li><li>Store Execution & Layout: Direct visual merchandising, customer journey design, store layout optimization, and high-standard retail execution across all locations.</li><li>Team Recruitment & Development: Build, train, and mentor a high-performing retail operations team capable of executing rapid growth.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration, Marketing, Retail Management, Commerce, or a related field.</li><li>MBA is preferred, but should not be mandatory if the candidate has strong retail leadership experience.</li><li>Professional certifications in Retail Management, Commercial Management.</li><li>Experience: Minimum 10+ years of total retail experience with 5 7 years in a senior corporate leadership role.</li><li>Industry Background: Deep background in consumer electronics, home appliances, telecom, or large-format multi brand specialty retail.</li><li>Key Track Record: Proven experience building or launching a brand/store network from scratch rather than solely managing existing operations.</li></ul>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Syarah is a leading e-commerce platform in the automotive sector, transforming the car buying experience by offering a seamless, transparent, and fully digital journey. The company is committed to innovation, operational excellence, and delivering exceptional customer service across its markets.</p>
<p>We are looking for a data-driven product manager to lead product initiatives across our platform. This role requires strong ownership, analytical thinking, and the ability to deliver measurable impact in a fast-paced environment.</p>
<h4>Key responsibilities</h4>
<li>Own and drive end-to-end product lifecycle from discovery to delivery</li>
<li>Define product requirements, write clear user stories, and manage backlog (Jira)</li>
<li>Work closely with cross-functional teams (Engineering, Design, Operations, Finance, CX, Marketing)</li>
<li>Analyze data and user behavior to inform decisions and prioritize initiatives</li>
<li>Design, optimize, and iterate on product workflows and user journeys</li>
<li>Run experiments (A/B testing) to validate hypotheses and improve performance</li>
<li>Define, track, and report on KPIs and product impact</li>
<li>Identify operational and product gaps and propose scalable solutions</li>
<li>Manage stakeholder expectations and ensure alignment across teams</li>
<h4>Requirements</h4>
<li>2–4 years of experience in product management</li>
<li>Strong data-driven mindset and analytical skills</li>
<li>Hands-on experience with Agile/Scrum methodologies</li>
<li>Ability to write clear tickets, user stories, and manage backlog effectively</li>
<li>Experience in A/B testing and experimentation</li>
<li>Strong understanding of KPIs, funnels, and product impact measurement</li>
<li>Experience in workflow design and process optimization</li>
<li>Strong stakeholder management and communication skills</li>
<li>Familiarity with tools like Jira, Confluence, Miro (or similar)</li>
<h4>Nice to have</h4>
<li>Experience in e-commerce or marketplace products</li>
<li>Familiarity with ERP systems or internal tools</li>
<li>Experience working in cross-functional, operations-heavy environments</li></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Syarah is a leading e-commerce platform in the automotive sector, transforming the car buying experience by offering a seamless, transparent, and fully digital journey. The company is committed to innovation, operational excellence, and delivering exceptional customer service across its markets.</p>
<p>We are looking for a data-driven product manager to lead product initiatives across our platform. This role requires strong ownership, analytical thinking, and the ability to deliver measurable impact in a fast-paced environment.</p>
<h4>Key responsibilities</h4>
<li>Own and drive end-to-end product lifecycle from discovery to delivery</li>
<li>Define product requirements, write clear user stories, and manage backlog (Jira)</li>
<li>Work closely with cross-functional teams (Engineering, Design, Operations, Finance, CX, Marketing)</li>
<li>Analyze data and user behavior to inform decisions and prioritize initiatives</li>
<li>Design, optimize, and iterate on product workflows and user journeys</li>
<li>Run experiments (A/B testing) to validate hypotheses and improve performance</li>
<li>Define, track, and report on KPIs and product impact</li>
<li>Identify operational and product gaps and propose scalable solutions</li>
<li>Manage stakeholder expectations and ensure alignment across teams</li>
<h4>Requirements</h4>
<li>2–4 years of experience in product management</li>
<li>Strong data-driven mindset and analytical skills</li>
<li>Hands-on experience with Agile/Scrum methodologies</li>
<li>Ability to write clear tickets, user stories, and manage backlog effectively</li>
<li>Experience in A/B testing and experimentation</li>
<li>Strong understanding of KPIs, funnels, and product impact measurement</li>
<li>Experience in workflow design and process optimization</li>
<li>Strong stakeholder management and communication skills</li>
<li>Familiarity with tools like Jira, Confluence, Miro (or similar)</li>
<h4>Nice to have</h4>
<li>Experience in e-commerce or marketplace products</li>
<li>Familiarity with ERP systems or internal tools</li>
<li>Experience working in cross-functional, operations-heavy environments</li></p><p></p>
Hikma Pharmaceuticals PLC
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><span>Position Overview:</span></strong><span> We are seeking a dynamic and results-driven Brand Manager to lead one or more of our CHC categories across the MENA region. The ideal candidate will possess a strong background in marketing principles with expertise in both direct-to-consumer (DTC) marketing strategies & OTC/ RX marketing. </span></p><br><p><span>This role requires strategic thinking, creativity, and the ability to collaborate with cross-functional teams to enhance brand performance and achieve business objectives.</span></p><br><p><strong><span>Key Responsibilities:</span></strong></p><br><ol><li><strong><span>Brand Strategy Development:</span></strong></li></ol><ul><li><span>Develop and implement comprehensive brand strategies and annual plans that drive<strong><span>business growth, brand equity, and sustainable performance</span></strong>across the MENA region, addressing consumer, healthcare professional, and trade needs as relevant to each brand.</span></li><li><span>Lead market and customer competitive analysis to identify<strong><span>growth opportunities, market trends, unmet needs, and evolving trends</span></strong>across the OTC and Consumer Health sectors.</span></li><li><span>Translate market insights and business priorities into<strong><span>clear brand positioning, value propositions, strategic priorities, and actionable initiatives</span></strong>across the brand lifecycle.</span></li><li><span>Ensure alignment of brand strategies with<strong><span>country priorities, commercial objectives, and overall MENA CHC business strategy</span></strong><strong>.</strong></span></li></ul><ol><li><strong><span>Direct-to-Consumer Marketing:</span></strong></li></ol><ol><li><ul><li><span>Leading DTC activities and supporting the digital marketing team in social media campaigns, and e-commerce initiatives, to enhance brand visibility and drive sales.</span></li><li><span>Supporting the creation of an engaging content across various digital platforms to connect with consumers effectively.</span></li></ul></li></ol><ol><li><strong><span>Product Management:</span></strong></li></ol><ol><li><ul><li><span>Oversee the lifecycle of OTC products, including product development, pricing, and promotional strategies tailored for the consumer & HCP market.</span></li><li><span>Collaborate with the medical, R&D and regulatory teams to ensure product compliance and alignment with regional standards.</span></li></ul></li></ol><ol><li><strong><span>Integrated Marketing Campaigns:</span></strong></li></ol><ol><li><ul><li><span>Plan and execute integrated marketing campaigns that encompass both online and offline channels, focusing on driving brand awareness and consumer engagement.</span></li><li><span>Monitor and analyze campaign performance metrics, adjusting strategies as necessary to optimize results.</span></li></ul></li></ol><ol><li><strong><span>Sales Collaboration:</span></strong></li></ol><ol><li><ul><li><span>Work closely with the sales team to develop and implement effectively the marketing & trade marketing strategies and plans that support brand objectives and enhance brand recall</span></li><li><span>Provide training and support to sales teams on brand messaging, product benefits, and consumer engagement strategies.</span></li></ul></li></ol><ol><li><strong><span>Budget Management:</span></strong></li></ol><ol><li><ul><li><span>Develop and manage brand budgets, ensuring effective allocation of resources to maximize ROI.</span></li><li><span>Track and report on brand performance metrics, adjusting strategies as necessary to achieve financial targets.</span></li></ul></li></ol><ol><li><strong><span>Cross-Functional Leadership:</span></strong></li></ol><ol><li><ul><li><span>Collaborate with cross-functional teams to ensure cohesive execution of brand initiatives.</span></li><li><span>Foster a collaborative environment to leverage insights and expertise from different departments.</span></li></ul></li></ol><ol><li><strong><span>Stakeholder Engagement:</span></strong></li></ol><ol><li><ul><li><span>Support building strong relationships with key stakeholders, including distributors, retailers, and healthcare professionals, to enhance brand visibility and support market growth.</span></li><li><span>Support representing the brand at industry events, conferences, and trade shows to enhance brand presence and networking opportunities.</span></li></ul></li></ol><p><strong><span>Qualifications:</span></strong></p><br><ul><li><span>Bachelor's Degree in Pharmaceutical Sciences is required, with additional qualifications in marketing or business administration considered a plus</span></li><li><span>5+ years of experience in brand management preferably within the CHC business model.</span></li><li><span>Strong understanding of the MENA market dynamics and consumer behavior trends supported by understanding the digital engagement with the consumer will be a plus</span></li><li><span>Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously</span></li><li><span>Proven track record of successful brand strategy development and execution</span></li><li><span>Excellent analytical, communication, and interpersonal skills.</span></li><li><span>Proficiency in English; knowledge of Arabic is a plus.</span></li></ul> </div>
Client of Jordan Impact
Jordan - Amman
<p><br></p><p><b>Job Summary</b></p><p>To lead the company's relationships with government entities, regulatory authorities, strategic partners, local communities, and key external stakeholders. The role is responsible for facilitating regulatory compliance, strengthening institutional relationships, supporting corporate initiatives, and representing the company before public and private sector organizations</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Government Relations</p><ul><li>Develop and maintain strong relationships with ministries, government agencies, municipalities, and regulatory authorities.</li><li>Represent the company in meetings with governmental and semi-governmental organizations.</li><li>Follow up on permits, approvals, licenses, and regulatory requirements.</li><li>Monitor legislative and regulatory developments affecting the business.</li><li>Coordinate official correspondence with government institutions.</li></ul><p>Stakeholder Management</p><ul><li>Develop and implement stakeholder engagement strategies.</li><li>Build long-term relationships with strategic partners and industry associations.</li><li>Coordinate with local communities and external stakeholders regarding company initiatives.</li><li>Manage communication with key customers, investors, consultants, and contractors.</li><li>Handle stakeholder issues and ensure timely resolution.</li></ul><p>Corporate Representation</p><ul><li>Represent the company at official events, conferences, and industry forums.</li><li>Organize executive meetings with government officials and strategic partners.</li><li>Prepare executive briefing notes and stakeholder reports.</li><li>Support executive management in high-level meetings and negotiations.</li></ul><p>Strategic Coordination</p><ul><li>Coordinate with Legal, Operations, Engineering, Commercial, Finance, and HSE departments on stakeholder-related matters.</li><li>Support business development initiatives requiring government engagement.</li><li>Assist in securing approvals for new projects and strategic investments.</li><li>Participate in corporate social responsibility (CSR) and sustainability initiatives.</li></ul><p>Reporting & Compliance</p><ul><li>Prepare stakeholder mapping and engagement reports.</li><li>Maintain records of government communications and official correspondence.</li><li>Monitor compliance with governmental obligations.</li><li>Track action items and follow up with internal departments.</li></ul><p><strong>Desired Candidate Profile</strong></p>Qualifications<br>• Bachelor's degree in Business Administration, Public Administration, Political Science, Law, Engineering, International Relations, or a related discipline.<br>• Master's degree is an advantage.<br>Experience<br>• 8 12 years of experience in:<br>• Government Relations<br>• Public Affairs<br>• Corporate Affairs<br>• Stakeholder Management<br>• External Relations<br>• Business Development with government engagement<br>• Experience within one or more of the following sectors is highly preferred:<br>• Energy<br>• Natural Gas<br>• Oil & Gas<br>• Utilities<br>• Infrastructure<br>• Industrial Projects<br>• Public-Private Partnerships (PPP)<br>Technical Skills<br>• Government protocol and public-sector engagement.<br>• Stakeholder engagement planning.<br>• Regulatory compliance and permit processes.<br>• Strategic communication.<br>• Report writing and executive presentations.<br>• Contract and regulatory document review.<br>• Microsoft Office (Excel, Word, PowerPoint).<br>• CRM or stakeholder management systems are an advantage.<br>Core Competencies<br>• Excellent relationship-building and networking skills.<br>• Strong negotiation and influencing abilities.<br>• Outstanding verbal and written communication in Arabic and English.<br>• High level of diplomacy and professionalism.<br>• Strategic thinking and problem-solving.<br>• Strong organizational and project coordination skills.<br>• Ability to manage multiple stakeholders with competing priorities.<br>• High degree of integrity and confidentiality.<br>Preferred Qualifications<br>• Existing network with:<br>• Jordanian ministries and governmental institutions.<br>• Regulatory authorities.<br>• Municipalities.<br>• Public utilities.<br>• Energy sector stakeholders.<br>• Industrial companies.<br>• Chambers of Industry and Commerce.<br>• International organizations and development agencies.<br>• Experience in:<br>• Government approvals and licensing.<br>• Corporate communications.<br>• Crisis and issue management.<br>• Community engagement.<br>• CSR programs.<br>• Executive-level stakeholder management.<br>Key Performance Indicators (KPIs)<br>• Timely completion of government approvals and permits.<br>• Stakeholder satisfaction and relationship effectiveness.<br>• Resolution time for stakeholder issues.<br>• Compliance with regulatory requirements.<br>• Number of successful strategic partnerships established.<br>• Timeliness and quality of executive and stakeholder reports.<br>• Effectiveness of government engagement initiatives.<br>• Contribution to business development and strategic projects.
Avertra
Jordan - Jordan
<p>Job Summary Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience. The Senior Quality Engineer responsibilities include evaluating mobile and web applications and back-end systems to review functionality and identify defects or potential design flaws. The individual analyses products and specifications, develops, writes, and executes tests (manually or automated), and assists Developers to isolate and determine the source of defects. Main Job Responsibilities: Perform manual testing, which may include exploratory, system, regression, compatibility, or integration testing for client facing products or back-end systems. Work on individual projects or lead tasks with guidance from the leader. Write, execute, and maintain test cases. Review and guide other team member deliverables (Test case writing, testing approaches) Upskill and share knowledge with other team members and support to achieve their required goals. Write, execute and report test plans. Transform manual scripts into automated and repeatable regression tests. Review and analyse system specifications Collaborate with QA Engineers to develop effective strategies and test plans Help troubleshoot issues Conduct post-release/ post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle Document and evaluate test results and defects, track and manage defects and work with the Development team and business to troubleshoot issues and evaluate fixes. Work closely with developers and product owners to understand the systems being tested. Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved Liaise with internal teams (e.g. developers and product managers) to identify system requirements Stay up to date with new testing tools and test strategies Compile test results for communication to developers and product owner.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Experience: 5+ Years of experience Needed Competencies: Communication for Results Problem Solving Accountability Analytical Thinking Ability to work in a team environment Willing to work with people in remote sites or different time zones Time management skills Proactive u2013 self starter Excellent communication skills Innovative and enjoy learning new technologies Willing to work in a fast-paced environment English Language Very good understanding in Automation and Performance Testing. Ability to manage the testing scope for project. Good understanding in quality management tools such as Zypher scale, XRAY,..etc Knowledge, Skills and Abilities: Bacheloru2019s degree in computer science or related field, or equivalent experience. Ability to effectively communicate with various departments at multiple levels. Experience configuring and using testing tools and systems. Ability to understand technical specifications. Solid organizational skills and initiative. Leadership skills. Able to write, execute and report test plans. Solid APIs testing experience Solid Database testing experience Preferences: Knowledge in Java, Selenium Webdriver and HTML. Knowledge with Playwright. Work with Agile methodology. Knowledge in performance testing Run different types of testing (Performance, Integration, Database) Knowledge in Mendix or Mendix Basic certification Education: Bachelor degree CS or any related fields. Travel: No travel. Work Schedule: Local Avertra office schedule.</p>
Mercy Corps
Jordan - Amman
<p class="x_xmsonormal" ><b><span >Estimated Duration:</span></b><span > from contract signing until End of March 2027</span></p>
<p class="x_xmsonormal" ><b><i><span >** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.</span></i></b></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc233806924" ></a><a name="x__Toc233880839" ><span ><b><span >About Mercy Corps</span></b></span></a></p>
<p class="x_MsoNormal" ><span ><span ><span >Mercy Corps (MC) is an international relief and development organization that operates in more than 40 countries around the world, whereby its Jordan office was founded in 2003 and has since worked to expand clean water access, strengthen youth and women's civic participation, and boost economic stability for both Jordanians and refugees. Mercy Corps Jordan (MCJ) partners with local governments and organizations to support communities in building economically secure and more peaceful futures, with programs focused on climate resilience, sustainable livelihoods, and inclusive economic growth.</span></span></span></p>
<p class="x_MsoNormal" ><span ><span ><span > </span></span></span></p>
<p class="x_MsoNormal" ><span ><span ><b><span >About Iqlaa</span></b></span></span></p>
<p class="x_MsoNormal" ><span ><span >The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a five-year program that started in May 2022 and aims to support Jordan's home-based businesses (HBBs) and micro-small enterprises (MSEs) to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology integration. The program encourages and supports the participation of all MSE-owner segments.</span></span></p>
<p class="x_MsoNormal" ><span ><span > </span></span></p>
<p class="x_MsoNormal" ><span ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and the local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></span></p>
<p class="x_MsoNormal" ><span ><span >Implementing Organizations: Mercy Corps Jordan (Lead) | Expectation State | Dalberg Design | Migrate-Jordan | Middle East Investment Initiative | Andersen Legal-Jordan | The American Chamber of Commerce in Jordan.</span></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc233806926" ><b><span >Activity </span></b></a><b><span >Purpose</span></b></p>
<p class="x_MsoNormal" ><span >Iqlaa seeks a qualified national individual consultant to support the implementation and follow-up of grants, including in-kind grants, provided to targeted HBBs and MSEs under the program. The consultant will support needs identification, grant implementation and follow-up, procurement coordination, technical specification development, delivery coordination, installation follow-up, and related documentation for in-kind grants. The consultant will also provide field-based and onsite guidance, coaching, and follow-up, as needed, to support successful grant implementation and address emerging operational or technical challenges. This support should also contribute to strengthening and sustaining the aggregation business model among awarded grantees by helping ensure that grant-supported investments are effectively integrated into their operations and growth plans.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >This assignment aligns with the Micro-Aggregators Program implemented within the scope of Iqlaa. Through the program, participating business owners of MSEs have already undergone an extensive capacity building and business development process over approximately two and a half months. During this period, they received training across approximately fifteen training days covering multiple topics related to aggregation and business growth, including but not limited to aggregation principles, marketing, sales, food safety, quality assurance, digital marketing, value chain development, regulatory compliance, and financial management.</span></p>
<p class="x_MsoNormal" ><span >The participating business owners have undergone a business plan development process and received tailored technical feedback and coaching from an aggregation expert, as well as marketing and/or financial management experts based on the individual needs of each business.</span></p>
<p class="x_MsoNormal" ><span >Upon finalization of the business plans, business owners pitched their business concepts and growth plans to an external evaluation committee. Ten successful participants were selected to receive in-kind grants under the program.</span></p>
<p class="x_MsoNormal" ><span >The consultant will work closely with Mercy Corps’ program, procurement, finance, grants, and Program Quality and Learning (PQL) teams to ensure that all in-kind grant support is compliant, cost-effective, operationally suitable, and aligned with approved business plans and program objectives, ensuring sustainability of the aggregation model within the awarded grantees.</span></p>
<p class="x_MsoNormal" ><span >In-kind grants are expected to be up to 14 grants for cohort 2 and up to 10 for cohort 3.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >Activity Description</span></b></p>
<p class="x_MsoNormal" ><a name="x__Hlk240194996" ><span >The consultant will support the implementation of in-kind grants targeting formal and operational HBBs and MSEs across Jordan. They will follow up with subgrantees on grant-related activities and coordinate, without assuming procurement responsibility, the technical requirements, procurement interface, delivery, and operationalization of grant-supported tools, machines, equipment, and related services.</span></a></p>
<p class="x_MsoNormal" ><span ><span >The assignment will include supporting multiple cohorts of businesses across different sectors and governorates, requiring coordination with participants, technical advisors, and Mercy Corps teams.</span></span></p>
<p class="x_MsoNormal" ><b><span >Objectives</span></b></p>
<ul type="disc">
<li class="x_MsoNormal" ><span >Ensure that subgrantee needs are clearly defined and remain aligned with the grant agreement, approved technical application, scope of work, and implementation requirements.</span></li>
<li class="x_MsoNormal" ><span >Ensure that all in-kind support is technically suitable, responsive to the operational and production needs of the businesses, aligned with approved budgets and technical applications, and properly delivered, installed, documented, and closed out.</span></li>
<li class="x_MsoListParagraph" ><span >Support successful grant implementation by providing the program technical team and grantees with the necessary guidance, coaching, and onsite support to ensure activities are implemented in accordance with the agreed scope of work, implementation plan, technical requirements, and applicable compliance standards</span></li>
</ul>
<p class="x_MsoNormal" ><b><span > </span></b></p>
<p class="x_MsoNormal" ><b><span >Scope of Work</span></b></p>
<p class="x_MsoNormal" ><span >You can download the full Scope of Work including the evaluation criteria and the required submittals through this link:</span></p>
<p class="x_MsoNormal" ><span ><a href="https://drive.google.com/drive/folders/1Op4NPNtR3NvQ4sXgUIT7F5bm0UeC2TIT?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1Op4NPNtR3NvQ4sXgUIT7F5bm0UeC2TIT?usp=sharing">https://drive.google.com/drive/folders/1Op4NPNtR3NvQ4sXgUIT7F5bm0UeC2TIT?usp=sharing</a></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >How to Apply</span></b></p>
<p class="x_MsoNormal" ><span >Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted <b>maximum by Sunday, September 27<sup>th</sup>, 2026 at 4:00 pm Amman time</b>:</span></p>
<ol start="1" type="1">
<li class="x_MsoListParagraph" ><span >All the documents requested in the <b><i>“Application”</i></b><i> </i>section in the SOW document (page 15) .</span></li>
<li class="x_MsoListParagraph" ><span >A copy of your Jordanian ID or passport.</span></li>
<li class="x_MsoListParagraph" ><span >A screenshot showing the applicant’s active account on <b>Jo Fawtara</b> system.</span></li>
<li class="x_MsoListParagraph" ><span >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><i><span >** Mercy Corps has the right to disqualify any late offers.</span></i></b></p>
Jordan - Amman
<p><br></p><p>What you'll be doing</p><p><strong>Leadership, Coaching & Team Engagement</strong></p><ul><li>Lead, coach, and engage a team of customer care consultants and senior consultants, fostering a culture of ownership, accountability, and continuous improvement .</li><li>Create a high-energy, resilient team environment capable of operating effectively under pressure and during peak periods.</li><li>Conduct regular one-to-ones, performance reviews, and structured feedback sessions aligned with individual development plans (IDPs).</li><li>Act as a role model for luxury communication standards , professionalism, and customer-centric leadership.</li></ul><p><strong>Performance Management & KPI Ownership</strong></p><ul><li>Own and drive key operational and commercial KPIs including SLA, productivity, quality, resolution rates, CSAT, conversion, and sales contribution .</li><li>Use data and insights to proactively identify performance gaps, root causes, and improvement opportunities.</li><li>Design and implement corrective action plans to improve results and customer outcomes.</li><li>Ensure consistent adherence to brand tone of voice, service standards, and experience guidelines across all channels.</li></ul><p><strong>Commercial Mindset & Sales Enablement</strong></p><ul><li>Drive a selling-in-service mindset , ensuring teams confidently identify and act on upsell, cross-sell, and assisted sales opportunities.</li><li>Support revenue-generating initiatives such as Pay-by-Link, assisted checkout, and campaign execution .</li><li>Balance service excellence with commercial outcomes, contributing directly to customer lifetime value and retention .</li></ul><p><strong>AI, Automation & Digital Enablement</strong></p><ul><li>Actively support and adopt AI-enabled tools , automation initiatives, and chatbot / conversational flow designs.</li><li>Partner with CX, Digital, and AI teams to:</li><ul><li>Improve deflection and self-service journeys</li><li>Reduce repetitive contacts</li><li>Enhance agent productivity through technology</li></ul><li>Champion change management and ensure teams are trained, confident, and engaged with new digital capabilities.</li></ul><p><strong>Stakeholder & Brand Management</strong></p><ul><li>Collaborate closely with multiple brands, retail teams, e-commerce, digital, and operations stakeholders to align on priorities and customer journeys.</li><li>Manage escalations professionally while protecting brand equity and customer trust.</li><li>Act as a key bridge between frontline execution and strategic CX initiatives.</li></ul><p><strong>Reporting, Insights & Continuous Improvement</strong></p><ul><li>Prepare and deliver accurate weekly and monthly performance reports , supported by data-driven insights.</li><li>Analyze customer trends, complaints, VOC feedback, and operational data to recommend improvements.</li><li>Proactively flag systemic issues and contribute to process optimization and journey simplification initiatives.</li></ul><p>What you ll need to succeed</p><p><strong>Experience & Background</strong></p><ul><li>Proven experience in customer care or contact center operations, with prior supervisory or team leadership experience .</li><li>Experience in luxury retail, beauty, fashion, or e-commerce is a strong advantage.</li><li>Demonstrated ability to lead teams in a high-volume, fast-paced environment .</li></ul><p><strong>Capabilities & Skillset</strong></p><ul><li>Strong leadership presence with excellent coaching, communication, and engagement skills.</li><li>Solid understanding of performance management, KPIs, SLAs, and quality frameworks .</li><li>Strong commercial awareness with the ability to drive sales through service.</li><li>High analytical capability with confidence in reporting, data interpretation, and decision-making.</li><li>Exposure to or strong interest in AI, automation, chatbot journeys, and digital CX transformation .</li><li>Hands-on knowledge of Genesys, Salesforce Service Cloud (SFSC), and Sprinklr is a strong plus.</li><li>Exceptional written and verbal communication skills aligned with luxury brand standards .</li></ul><p>What we can offer you</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p><p>We Invite All Applicants to Apply</p><p>It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in customer care or contact center operations, with prior supervisory or team leadership experience .</li><li>Experience in luxury retail, beauty, fashion, or e-commerce is a strong advantage.</li><li>Demonstrated ability to lead teams in a high-volume, fast-paced environment .</li><li>Strong leadership presence with excellent coaching, communication, and engagement skills.</li><li>Solid understanding of performance management, KPIs, SLAs, and quality frameworks .</li><li>Strong commercial awareness with the ability to drive sales through service.</li><li>High analytical capability with confidence in reporting, data interpretation, and decision-making.</li><li>Exposure to or strong interest in AI, automation, chatbot journeys, and digital CX transformation .</li><li>Hands-on knowledge of Genesys, Salesforce Service Cloud (SFSC), and Sprinklr is a strong plus.</li><li>Exceptional written and verbal communication skills aligned with luxury brand standards .</li></ul>
Jordan - Amman
<p><br></p><p><b>What you'll be doing</b></p><ul><li>Handle customer interactions across all channels, including Voice, Email, WhatsApp, Live Chat, and Social Media .</li><li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li><li>Provide a seamless omnichannel experience , ensuring continuity across customer touchpoints.</li><li>Manage and document all customer interactions in Salesforce Service Cloud , with strong focus on First Contact Resolution (FCR) .</li><li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li><li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group s luxury Maisons.</li><li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li><li>Support revenue-generating initiatives such as Pay-by-Link, product recommendations, and cross-sell opportunities .</li><li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li><li>Consistently meet and exceed defined KPIs, including: Quality and customer satisfaction Productivity and adherence Sales contribution Service level targets</li><li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li><li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li></ul><p>What you ll need to succeed</p><ul><li>Previous experience in Customer Care or Contact Center environments .</li><li>Experience in luxury retail, fashion, beauty, or e-commerce is highly preferred.</li><li>Proven experience managing end-to-end customer journeys (orders, delivery, returns, refunds).</li><li>Hands-on experience handling customers across multiple digital and voice channels .</li><li>Salesforce Service Cloud (case management)</li><li>Genesys (telephony and omnichannel platform)</li><li>Sprinklr (social media engagement and case handling)</li></ul><p>Core Capabilities</p><ul><li>Strong written and verbal communication aligned with luxury service standards .</li><li>Commercial and sales-oriented mindset .</li><li>High emotional intelligence and strong customer empathy.</li><li>Excellent problem-solving and ownership mentality.</li><li>Strong multitasking and prioritization skills.</li><li>Ability to perform effectively in a fast-paced, KPI-driven environment .</li><li>Digital fluency and openness to AI-enabled tools and automation .</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in Customer Care or Contact Center environments .</li><li>Experience in luxury retail, fashion, beauty, or e-commerce is highly preferred.</li><li>Proven experience managing end-end customer journeys (orders, delivery, returns, refunds).</li><li>Hands-on experience handling customers across multiple digital and voice channels .</li><li>Salesforce Service Cloud (case management)</li><li>Genesys (telephony and omnichannel platform)</li><li>Sprinklr (social media engagement and case handling)</li><li>Strong written and verbal communication aligned with luxury service standards .</li><li>Commercial and sales-oriented mindset .</li><li>High emotional intelligence and strong customer empathy.</li><li>Excellent problem-solving and ownership mentality.</li><li>Strong multitasking and prioritization skills.</li><li>Ability to perform effectively in a fast-paced, KPI-driven environment .</li><li>Digital fluency and openness to AI-enabled tools and automation .</li></ul>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>JOB TITLE</strong><br>Associate - Content | MAF Retail | Head Office Jordan<br><strong>ROLE SUMMARY</strong><br>The Associate - Content is responsible for managing the content of a specific category on the online platform. The role holder is accountable for developing, editing, and updating all the data and content on the online platform. The Content Associate plays an important role in ensuring specific product, promotional, and informational content is presented and published in manor to optimize the online customer experience.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Develop and ensure implementation of online content for specific category for the online platform.</li><li>Produce content for online platform to ensure products to include descriptions, price, scheduled delivery, origin, and ingredients, as relevant.</li><li>Ensure all content for the respective category on the online platform is updated, relevant and published in a timely manner.</li><li>Track and analyze the progress of the different products available on the online platform for the respective category to ensure that low in demand, out of stock or unavailable products are unpublished.</li><li>Manage the online presence of product categories and associated promotional campaigns and provide insights to management for existing and prospective customers.</li><li>Gather information related to products from the Merchandising Department and suppliers to ensure that content is accurate and up-to-date.</li><li>Review and update the content developed prior to publication on digital channels to ensure consistency and accuracy of content designed.</li><li>Develop understanding of the various target audiences for promotional initiatives and tailor the content and communication style based on customer segmentation.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s degree in E- Commerce or Business Administration.</li><li>1-2 years of experience in website content creation and management, with demonstrated achievements and progressive responsibilities.</li><li>Retail industry experience is a plus.</li><li>Sound understanding of social media channels and developing online content for different platforms.</li><li>Team player in a fast-paced environment.</li><li>Strong analytical skills and ability to mine large sets of data for actionable insights.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>