Medical Representative Jobs in Jordan
693 Jobs Found
<p>The TA Access role is responsible for executing and coordinating access activities that support launch, lifecycle, and in-market brand performance. It gathers payer, stakeholder, and market insights; translates global guidance into locally relevant access plans; and supports the development and refinement of value propositions, submissions, and healthcare system readiness activities. The role works cross-functionally with Medical, Commercial, Regulatory, Policy, Field, and HQ teams to align inputs, track progress, and ensure access plans are implemented effectively.</p><p><strong>About the Role</strong></p><p><strong>Job Dimensions</strong></p><ul><li>Number of associates: Varies by country; extensive leadership in a matrix</li></ul><p><strong>Decision making:</strong> Makes access recommendations and executes agreed TA access activities within governance. Guides access plan design, scenario assessments, and stakeholder engagement plans, ensuring alignment with HQ, business priorities and market dynamics.</p><p><strong>External/internal stakeholders Interface:</strong> Close partnership with HQ, Commercial, Medical, HEOR/HTA, Pricing, Public Affairs, Policy, Communication & Patient Engagement and global/regional teams as needed; direct engagement with payers, health authorities, and system stakeholders</p><p><strong>Impact on the organization:</strong> Long term market access competitiveness across the portfolio</p><p><strong>Major Accountabilities</strong></p><p><strong>Integrated Access & Pricing Plan</strong></p><ul><li>In line with HQ guidance oversee access plans, value proposition, and positioning</li><li>Translate global access guidance into locally relevant plans</li><li>Identify barriers to access, adoption, and payer acceptance</li><li>Lead on Healthcare System Readiness plan development and integrate healthcare system shaping considerations into overall access plan</li><li>Consider private market access approaches e.g. Out of Pocket; Private Insurance Companies, Alternative Funding (rare disease))</li><li>Where required, act as cross-functional coordinator for early activities including consolidating cross-functional inputs from Medical and Commercial to support various assessment activities, decision making and early preparation activities</li></ul><p><strong>Cross Functional Coordination of Access Plan</strong></p><ul><li>Support cross functional creation and execution of integrated access plans</li><li>Partner with Therapeutic Area Leads, Medical, Commercial, Regulatory, Policy, and Field Teams to achieve favourable access outcomes</li><li>Gather and integrate insights from field teams and stakeholders to refine strategies</li><li>Foster effective ways of working within matrix and portfolio environments</li></ul><p><strong>Stakeholder Engagement & External Advocacy</strong></p><ul><li>Maintain relationships with payers, health authorities, and access relevant stakeholders</li><li>Integrate external stakeholder feedback into plan refinement</li><li>Collect, interpret, and channel market insights into access plans</li></ul><p><strong>Portfolio Maintenance & Lifecycle Management</strong></p><ul><li>Maintain and evolve the value proposition for in market brands</li><li>Oversee and support lifecycle access activities (submission renewals, HTA updates, line extensions)</li></ul><p><strong>Business Insight and Performance Management</strong></p><ul><li>Provide V&A input into business cases and portfolio decisions</li><li>Monitor access performance using defined Key Performance Indicators (KPIs)</li><li>Share best practices and lessons learned across brands and teams</li><li>Support continuous performance review and optimization</li></ul><p><strong>Key Performance Indicators (Suggested priority KPIs * italicized )</strong></p><ul><li>Access Success & Coverage: Proportion of products achieving reimbursement and breadth of payer or institutional access.</li><li>Speed to Access: Time taken from regulatory approval to reimbursement or listing decision.</li><li>Pricing Performance: Achieved price compared with the approved target price across the portfolio.</li><li>Impact of V&A Plans: Revenue and portfolio growth enabled through successful access outcomes.</li><li>Quality & Effectiveness of V&A Delivery: on time delivery of V&A solutions and feedback from internal and external stakeholders.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in life sciences, economics, or related field</li><li>Advanced degree is an advantage but not mandatory</li><li>English</li><li>Country language required</li><li>3-5 years in market access, pricing, or reimbursement roles</li><li>Experience within pharmaceutical or healthcare environment</li><li>Proven exposure to national access or payer negotiations</li><li>Experience across product launch and lifecycle phases</li><li>Strong understanding of pricing and reimbursement systems</li><li>Ability to translate evidence into access value propositions</li><li>Experience working with HEOR (Health Economics and Outcomes Research)</li><li>Solid project and stakeholder management skills</li><li>Analytical thinking</li><li>Ability to lead without direct authority</li><li>Comfort managing complexity and ambiguity</li><li>Influencing skills across internal and external stakeholders</li></ul>
<p>What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><p>Review customer requests and expectations and respond to them according to their needs and situations</p><p>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</p><p>Develop your tech skills and learn how to use software solutions that improve people s lives</p><p>Champion better brand experiences for our customers and clients</p><p>What's in it for you:</p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career. In this role, we offer benefits that help support your unique lifestyle:</p><ul><li>Competitive salary and performance bonus opportunities</li><li>Central location in Irbid</li><li>Full paid training on the company and the project you ll be working on</li><li>Career development programs, digital learning courses</li></ul><p>Reimagine the best version of you! We're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when people thrive, it has a powerful impact on them, their customers, and their clients businesses. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.</p><p><strong>Desired Candidate Profile</strong></p><p>Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Are proficient or bilingual in Arabic and English (advanced English level)</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li><li>Located in Irbid</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.</p><p>Eligibility to work: In accordance with Jordan's law, only applicants who are legally authorized to work in Jordan will be considered for this position.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><p>Job Title:</p><br><br>Customer Service Representative (Bilingual: Italian/English) - Amman<br><p>Job Description</p><br><br>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities <p>• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)</p><br><br><br><p>• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</p><br><br><br><p>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</p><br><br><br><p>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</p><br><br><br><p>• Maintain basic knowledge of client products and/or services</p><br><br><br><p>• Prepare complete and accurate work including appropriately notating accounts as required</p><br><br><br><p>• Participate in activities designed to improve customer satisfaction and business performance</p><br><br><br><p>• Offer additional products and/or services</p><br><br><br><p>• Track, document and retrieve information in call tracking database</p><br><br><br><p>• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</p><br><br><br>Candidate Profile <ul><li>Bachelor's degree or diploma in any related field</li><li>Three to six months of relevant experience preferred</li><li>Proficient or bilingual in Italian and English </li><li>Strong computer navigation skills and PC Knowledge, Courteous with strong customer service orientation</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and/or program, additional experience/skills may be required</li></ul><br><p>*Job requirements may vary by country and will not contravene any local laws</p><br><br>Career Framework Role <p>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><br><br><b>Disclaimer </b><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><br><br><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><br><br><br><p>Location:</p><br><br>JOR Amman - Suliman Al Nabulsi St, Abdali Mall Building, Abdali Boulevard, Amman, Jordan<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>
<p><br></p><p><strong>Mission:</strong> The Regional Senior HR Officer supports the MENA Regional HR Coordinator and serves as the primary focal point for the management of human resources processes for the Regional Office national workforce. This includes recruitment, onboarding, payroll coordination, medical insurance administration, contract management, attendance and leave management, learning and development, performance management, employee relations, compliance, and employee exit processes. The position also supports the administration of the Regional Office international workforce, including deployments, accommodation arrangements, medical checks, arrivals and departures, and other HR-related contractual and administrative processes. The Regional Senior HR Officer coordinates with relevant external stakeholders, ministries, and authorities to ensure compliance with labor regulations and the effective management of work permits, residency requirements, social security, income tax, and other statutory obligations. In addition, the position manages HR-related administrative processes, including consultancy and service contracts under HR management, workshops, per diem administration, and other operational requirements. The Regional Senior HR Officer provides operational HR support to the MENA portfolio upon request of the Regional HR Coordinator, contributing to the implementation of HR tools and systems, emergency HR support, staff training initiatives, and other regional HR priorities.</p><p><strong>Main responsibilities:</strong></p><p><strong>National Regional Staff HR Management</strong></p><ul><li>Manage end-to-end HR processes for Regional Office national staff including recruitment, onboarding, contract issuance, amendments, renewals, and terminations.</li><li>Ensure accurate payroll inputs, monthly attendance, leave tracking, and coordination with finance for salary processing.</li><li>Administer employee benefits including medical insurance enrollment, updates, and claims follow-up.</li><li>Maintain up-to-date personnel files, HR database records, and ensure documentation is audit-ready.</li><li>Follow up on performance management processes including probation reviews, annual appraisals, and performance improvement actions.</li><li>Support learning and development activities including training coordination and capacity-building initiatives.</li><li>Handle employee relations matters including queries, grievances, and disciplinary follow-up in coordination with the Regional HR Coordinator.</li></ul><p><strong>International Regional Staff Administrative Support</strong></p><ul><li>Support HR administrative processes for expatriate staff including deployment, onboarding, relocation, and offboarding.</li><li>Coordinate accommodation arrangements, travel logistics, and arrival/departure administrative requirements.</li><li>Follow up on medical checks and related documentation for international staff.</li><li>Support contract administration, including renewals and amendments.</li><li>Ensure proper documentation and tracking of international staff movements, leave balances and assignments.</li></ul><p><strong>Stakeholder Management (Internal & External)</strong></p><ul><li>Liaise with ministries, social security institutions, tax authorities, and other government bodies on HR-related matters.</li><li>Ensure compliance with work permits, residency permits, and legal employment requirements for national and international staff.</li><li>Coordinate with external service providers such as insurance companies, medical providers, and travel agencies.</li><li>Serve as HR focal point for internal departments including finance, logistics, and programs on HR-related administrative matters.</li><li>Maintain professional communication and timely follow-up with all stakeholders to ensure smooth HR operations.</li><li>Liaise with HQ on global HR tools and initiatives relevant to the Regional Office, ensuring proper implementation, alignment, and timely follow-up on requirements.</li></ul><p><strong>Regional HR Support</strong></p><ul><li>Provide HR operational support to country offices within the MENA portfolio upon request from the Regional HR Coordinator.</li><li>Support implementation of HR tools, templates, systems, and standard procedures across the region.</li><li>Assist in emergency HR responses including rapid recruitment, deployments, and HR coordination during crises.</li><li>Contribute to HR projects, policy rollouts, and organizational change initiatives at regional level.</li><li>Support capacity building for country HR focal points through guidance, coaching, and technical advice.</li></ul><p><strong>HR Reporting & Analytics</strong></p><ul><li>Prepare regular HR reports including staffing updates, turnover, recruitment status, leave balances, and contract tracking.</li><li>Maintain and update HR dashboards and trackers for regional office.</li><li>Provide ad-hoc HR data and analysis to support decision-making by the Regional HR Coordinator and management.</li><li>Ensure accuracy and consistency of HR data across all systems and reports.</li></ul><p><br></p><p><strong>Required skills and competencies:</strong></p><p><strong>Interpersonal Skills</strong></p><ul><li>Collaboration, Flexibility & Teamwork: ability to work with a diverse team and adjust work schedules as necessary to meet work objectives and priorities in a professional manner.</li><li>Time management skills: High attention to details, organized, and ability to prioritize workload.</li><li>Communication skills and diplomacy: Strong verbal and written communication skills and ability to communicate HR policies and procedures clearly to diverse audiences.</li><li>Confidentiality & Professional Integrity: Maintains confidentiality when handling sensitive employee information, and demonstrates sound judgment, discretion, and ethical behavior.</li><li>Relationship Building & Stakeholder Management: ability to establish and maintain positive working relationships with employees, managers, HQ teams, government authorities, and external service providers.</li></ul><p><strong>Organizational Skills</strong></p><ul><li>Strong organizational and coordination skills, with the ability to manage multiple HR processes</li><li>Ability to manage HR data, maintain trackers, and produce accurate reports.</li><li>Follows through on actions and monitors progress until completion.</li><li>Conflict resolution skills</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in business administration, HR Management, Law, Social sciences, or a related field is required.</li><li>Additional certifications in Human Resources (e.g., SHRM) are considered a strong asset.</li><li>Proven training in Labor Law and Employment Regulations, Employee Relations and Conflict Management, HR Information Systems (HRIS) or any other relevant HR trainings is highly desirable.</li><li>Familiarity with humanitarian standards, PSEAH (Prevention of Sexual Exploitation, Abuse and Harassment), Code of Conduct, Duty of Care and Staff Wellbeing is essential.</li><li>Minimum of 4-6 years of relevant experience in a Human Resources similar role, preferably within humanitarian or development organizations.</li><li>Minimum 4 years of experience in an NGO/International Institution in a similar position (preferred).</li><li>Proficiency in managing payroll, leave management, national labor laws, and all relevant national HR processes and the full HR cycle.</li><li>Prior involvement in remote coordination or support to field missions is highly desirable.</li><li>Native Arabic speaker with excellent command of English (spoken and written).</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using digital tools for inventory, procurement, and reporting. Experience with ERP is an asset.</li></ul>
<p><h4>Clinical training specialist - pressure care - Iberia</h4>
<p><strong>Location:</strong> Madrid, Central Europe<br>
<strong>Salary:</strong> €40K - €47K / year</p>
<p>You've built your career caring for patients. Now, what if you could use that experience to help improve care on a much wider scale?</p>
<p>We're looking for a passionate healthcare professional to join a leading medical technology organisation as a clinical training specialist, supporting healthcare teams across Spain with education, training and clinical best practice.</p>
<p>This is an ideal opportunity for a nurse or clinician looking to transition from frontline care into the medical device industry while remaining close to patients, healthcare professionals and clinical outcomes.</p>
<h4>What you'll be doing</h4>
<p>You'll become the clinical expert behind a market-leading portfolio of pressure care and patient support solutions, delivering engaging training programmes and supporting healthcare teams to maximise patient outcomes.</p>
<p>Working closely with nurses, clinicians and healthcare stakeholders, you'll build trusted relationships, provide clinical guidance and help drive best practice across a variety of healthcare settings.</p>
<p>You'll work with an innovative portfolio of pressure care and therapeutic support surface solutions, including advanced foam, hybrid and dynamic mattress systems designed to help prevent and manage pressure injuries. Trusted by healthcare providers across acute, community and long-term care settings, these clinically focused solutions support patient comfort, pressure redistribution, risk reduction and improved care outcomes, while helping clinical teams deliver best practice more efficiently.</p>
<h4>Your impact</h4>
<p>Working alongside an experienced sales colleague, you'll form a true partnership that combines clinical expertise with commercial insight.</p>
<p>While your focus will be education, training and clinical support, you'll have the autonomy to develop relationships, identify opportunities to improve product adoption and help healthcare teams get the very best from the solutions available to them.</p>
<p>This is a role where your clinical voice matters, your expertise is valued and your contribution directly influences both patient outcomes and business success.</p>
<h4>Who we're looking for</h4>
<p>You may be the perfect fit if you:</p>
<ul>
<li>Are a qualified nurse or clinician</li>
<li>Have experience in pressure care, tissue viability, wound care or leg ulcer management</li>
<li>Enjoy educating, coaching and developing others</li>
<li>Are confident presenting to groups and delivering training sessions</li>
<li>Build relationships naturally and enjoy working with people</li>
<li>Are self-motivated, organised and comfortable travelling</li>
<li>Want to take your first step into the medical device sector</li>
</ul>
<h4>What's on offer</h4>
<ul>
<li>€40,000 - €47,000 base salary</li>
<li>Performance bonus</li>
<li>Company car</li>
<li>Full business expenses covered</li>
<li>Comprehensive onboarding and training</li>
<li>Career development within a growing international organisation</li>
<li>Monday to Friday working pattern</li>
<li>The opportunity to combine your clinical expertise with education, relationship building and commercial healthcare experience</li>
</ul>
<h4>Why make the move?</h4>
<p>This role offers the chance to stay connected to healthcare while developing a new career path.</p>
<p>You'll still be making a difference to patient care — but through education, training and supporting healthcare professionals across an entire region.</p>
<p>For clinicians who love teaching, building relationships and sharing knowledge, this could be the career move you've been waiting for.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>This position is priority reserved for internal staff until midnight on Tuesday 18 August 2026.<br> Mission: 12 months Place: Amman - Jordan Starting: September 2026 Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster.<br> The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.<br> Since its creation in 1982, HI has run development & humanitarian projects in more than 55 countries and responded to numerous emergencies.<br> Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation.<br> This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.<br> Please indicate if you require any special accommodation, even at the first interview.<br> For more information about the organisation.<br> JOB CONTEXT: HI’s Regional Programme (Mashriq) coordinates missions in 4 different countries (Egypt, Jordan, Lebanon, and Syria).<br> The programme is covering the full mandate of HI – emergency, mine action and development with a strong focus on continuum and resilience.<br> The program has a total volume expected for 2026 of 12M Euros with 300 staff.<br> The main sectors of intervention are integrated rehabilitation and MHPSS, inclusive education, Economic inclusion including basic needs and economic recovery), Humanitarian mines actions and Inclusive Humanitarian Actions/Inclusive governance.<br> Education is one of the core sector of intervention in most of the countries within the region.<br> HI currently implements inclusive education projects in Jordan, Lebanon and Syria, while seeking to develop interventions in Egypt.<br> In Syria, HI is supporting Education in Emergencies (EiE) partners (international INGOs and local NGOs) to make their EiE intervention inclusive of children with disabilities, through a mix approach of technical capacity building to partners and direct operational support to children with disabilities and their caregivers.<br> YOUR MISSION: Based on the evolution of the context in the region, the Regional Rehabilitation Specialist will have to support the development of the Operational strategy and the revision of the sectorial strategy developed in the previous years to be adapted to the evolution of the context, especially in Lebanon.<br> Under the line management of the Technical Head of Program (THoP), you contribute to the implementation of the mandate of HI and the operational strategy of HI MASHRIQ program in your field of expertise, while respecting the HI DGA policy.<br> You ensure optimal quality and impact of the projects implemented in the countries, through a delegation system with appropriate control mechanisms.<br> You share with all HI managers the responsibility of a sound management and successful functioning of the global organization.<br> The post holder leverages expertise in Rehabilitation to offer strategic and/or operational support to the countries in MASHRIQ (Lebanon, Palestine, Jordan, Egypt, and Syria), according to needs jointly defined with the THoP and the Global Specialist.<br> Mission 1: Expertise 1.<br>1 Contributes to the regional strategies and countries mission strategies when relevant in line with the global strategies 1.<br>2 Ensure technical support to projects in line with the global technical frameworks and standards on Rehabilitation 1.<br>3 Support the design and contextualization of technical tools, training, materials and other relevant documents, and disseminate them among the mission/humanitarian regional community (as needed) upon prior validation by the relevant HQ Technical Specialists.<br> 1.4 Ensure technical learning from projects 1.<br>5 Ensure the control & monitoring of the technical quality and the relevance of HI’s activities in the Programmers under Rehabilitation activities 1.<br>6 Ensure compliance of the technical proposition with nexus stakes 1.<br>7 Contributes to the development of research and innovation projects at country and region level, when relevant, in the MHPSS expertise.<br> 1.8 Contribute to the Technical Divisions professional channel animation Mission 2: Influence Contribute to the local external prestige and influence of HI’s expertise in the field of expertise and foster technical partnerships between HI and other actors.<br> Mission 3: Business Development Ensure the development of major opportunities or new projects in the region in Rehabilitation sector.<br> Be up-to date on the last international practices and directions and opportunities under his sectorial scope.<br> Use this knowledge to guide the mission towards new and more relevant and efficient technical programming.<br> Ensure relevance of technical practices at project design stage and on strategy development.<br> Mission 4: Emergency preparedness and response Contribute to the support or implementation of emergency preparedness actions in the region and, during an emergency, adapts his/her working modality to contribute to an effective HI humanitarian response.<br> CHARACTERISTICS OF THE POSITION: The position will require the postholder to travel between the countries of the region and be able to move easily.<br> At HI, the conditions offered are up to your commitment and adapted to the context of your mission: Join the team 12 months International contract starting from September 1st 2026 ; The international contract provides social cover adapted to your situation: Unemployment insurance benefits for EU nationals; Pension scheme; Medical coverage with 50% of employee contribution; Repatriation insurance paid by HI; Salary from 2813 € gross/month upon experience; Perdiem: 640€ net/month - paid in the field Paid leaves: 25 days per year; R&R: according to the level of the mission : 1 day per month Position open to families: a child allowance of 100€ per month, per child (from the second child) paid in the field; Contribution to school registration fees for children over 3 years; Family-wide health coverage; Payment for travel costs (air ticket & visa) and transport of your personal effects; Housing: individual taken in charge by HI; If you are resident in the country: local package.<br> This position is priority reserved for internal staff until midnight on Tuesday 18 August 2026.<br> You hold an advanced degree in Physiotherapy, Occupational Therapy, Physical Medicine and Rehabilitation, You have a minimum of 5 years’ experience between international development and emergency and post crisis environments, in technical position, · You have proven experience in complex environments as well as in collaboration with national rehabilitation actors at all levels (from services to central and international levels), You have strong strategic analytical skills; capacity to establish clear frameworks, rules and limits, You have strong experience in capacity building techniques with adults, using different pedagogical models.<br> You like working as part of a team/network, cooperating.<br></span> </div>
<p>MedNet Jordan is one of the leading managed care service organizations that caters to healthcare needs. We are currently seeking to hire a <strong>Senior Network Officer</strong> (on <strong>Hybrid working modules</strong> basis) with the following tasks and responsibilities:<br> </p> <p> <span> </span>Expansion of the network access modules (Geographically, Service / Specialty mix, Innovation in network access).</p> <p> <span> </span>Train the health care service provider s staff on product s offerings to ensure the effective achievement of defined managed health care objectives and optimal customer satisfaction.</p> <p> <span> </span>Communicating the network access modules to the clients (Internal and external) in an understandable and structured manner.</p> <p> <span> </span> <span>Maintaining and reviewing </span> <span>internal and</span> <span> on-going benchmarks of MedNet s </span> <span>medical </span> <span>network.</span> </p> <p> <span> </span> <span>Maintaining MedNet s network competitiveness by expanding the network access locally as required by business needs.</span> </p> <p> <span> </span> <span>Conducting provider credentialing</span> <span> a</span> <span>nd new provider tariff negotiations. Lead the identification, selection, evaluation, negotiation, contracting and re - contracting process of health care service providers within the established corporate guidelines to ensure that all services are provided cost efficiently in accord to defined quality standards and procedures ensuring optimum protection for business interest.</span> </p> <p> <span> </span> <span>Handling provider requests for tariff revisions to ensure a continued and sustained competitive edge to MedNet.</span> </p> <p> <span> </span> <span>Study and prepare the needed requirement to evaluate provider s reconciliation requests. </span> </p> <p> <span> </span> <span>Conduct trainings and orientation programs to health care service provider in an efficient manner and as per need.</span> </p> <p> <span> </span> <span>Establish and maintain excellent relationship with health care service providers.</span> </p> <p> <span> </span> <span>Manage all health care service provider requests.</span> </p> <p> <span> </span> <span>Ensuring information related to the provider network is accessible to end-users.</span> </p> <p> <span> </span> <span>Deliver training to new staff members in order to improve their knowledge and ensure their professional development.</span> </p> <p> <span> </span> <span>Support the manager in reviewing and evaluation of provider performance against benchmarks/ established performance standards and ensure timely development of performance reports in order to keep the decision makers informed about network performance while recommending areas of improvement to enhance service levels.</span> </p> <p> <span> </span> <span>Ensure functional relationship between internal departments and the network team and high level of communication and efficient & timely transfer of information takes place during operations.</span> </p> <p> <span> </span> <span>Assist in identify opportunities for continuous improvement of the network development, operations management, systems, processes, and practices.</span> </p> <p> <span> </span> <span>Follow and implement all Network s department policies and procedures to ensure that all relevant procedural requirements are fulfilled while delivering a quality, cost-effective service.</span> </p> <p> <span> </span> <span>Support the network manager in the maintenance of monthly statistical reports to facilitate benchmarking and the performance management of network operations for management decision making</span> </p> <p> <span> </span> <span>Liaison with all operational departments on health care service provider s queries.</span> </p> <p> </p> <p> </p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Your Profile</strong> </p> <p> <span>- BA in Nursing, Pharmacy, General Medicine, or any related field.</span> </p> <p> <span>- From 4-7 years of experience in working in TPA/Medical Insurance sector.</span> </p> <p> <span>- Very good Knowledge of medical terminology.</span> </p> <p> <span>- Good knowledge in local healthcare services system is a plus.</span> </p> <p> <span>- Good knowledge and experience in Coding is a plus.</span> </p> <p> <span>- Good interpersonal and negotiation skills.</span> </p> <p> <span>- Excellent written and verbal communication skills.</span> </p> <p> <span>- Strong planning and organizational skills.</span> </p> <p> <span>- Analytical and problem solving skills.</span> </p> <p> <span>- Ability to handle stress.</span> </p> <p> <span>- Computer literacy (MS Office, Excel, PowerPoint)</span> </p> <p> <span>- Jordanian Driving license & have a car.</span> </p> <p> <span>- </span> <span>Willingness to travel extensively locally and internationally.</span> </p>
<p><strong>RECRUITMENT NOTICE</strong></p>
<p><strong>INTERNAL & EXTERNAL</strong></p>
<h2> The French section of Médecins Sans Frontières</h2>
<h2> is recruiting for its office in Amman.</h2>
<p> Base and Facility Officer (Part-time)</p>
<p><strong>CONTEXT</strong></p>
<p>Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical</p>
<p>assistance to populations in crisis, without discrimination and regardless of race, religion, creed or political affiliation. Médecins Sans Frontières is seeking to hire a Base and Facility Officer for its office in Amman.</p>
<p><strong>SCOPE OF RESPONSIBILITIES</strong></p>
<p>Carrying out or supervising all maintenance logistics activities in the base (vehicles, fuel consumption, and local infrastructure) according to MSF standards and protocols in order to have the material, infrastructure and vehicles in optimal running conditions</p>
<p><strong>Accountabilities:</strong></p>
<ul>
<li>Planning vehicles movements, tracking individual trips, and ensuring implementation of security measures</li>
<li>Tracking consumption of supplies, fuel, lubricants, used in different facilities (office, house, store, etc.).</li>
<li>Checking the maintenance of the various open spaces (gardens, courtyards...) and ensuring that domestic waste is correctly discarded</li>
<li>Checking and ensuring the maintenance of MSF premises and facilities, as well as the general water supply, electrical, walls, ceilings ect. and security conditions. In this sense, making inspection visits to assess the rehabilitation needs of facilities.</li>
<li>Performing maintenance of logistics equipment for cold chain, energy, IT and radio communications, in particular:
<ul>
<li>Inventories and the reallocation of equipment.</li>
<li>Renewing the authorization to use radio material with local authorities.</li>
<li>Checking the quality of the work carried out on generators and electrical installations.</li>
</ul>
</li>
<li>Preparing orders for his sector activity, do the follow-up, and checking their proper reception and state.</li>
<li>Carrying out local purchases and ensuring that the line manager is aware of any problems linked to the quality or availability of the items to be purchased.</li>
<li>Participating in training at the request of the line manager. </li>
</ul>
<p><strong>MSF Section/Context Specific Accountabilities</strong></p>
<ul>
<li>Ensure effective management and maintenance of the Gaza Transit Project premises as needed in terms of logistic and supply needs</li>
<li>Maintain a safe and secure environment for the Gaza Transit Project premises, tenants, and visitors by ensuring the effeictive safety and security measures in place</li>
<li>Oversee and support the Security Officers responsible for the Gaza Transit Project premises, ensuring the effective implementation of security procedures and timely resolution of security-related issues</li>
<li>Support and advise tenants on best practices in premises management, enabling effective maintenance and sustainable use of their rented apartments</li>
<li>Coordinate with the Social Worker Team and the Country Office Logistics Supervisor as required</li>
<li>Contribute to the management of non-Gaza Transit Project premises and undertake additional logistics-related tasks and assignments as directed by the Country Office Logistics Supervisor</li>
<li>Assist in the management and oversight of the new hotel designated for RSH patients and caregivers, providing operational and facility support as required by the RSH Hospital Facility Manager</li>
<li>Ensure that all logistics and administrative needs of the Gaza Transit Project are identified, coordinated, and addressed in a timely and effective manner to support uninterrupted operations</li>
<li>Ensure effective logistics and administrative reporting and budget follow-up for the Gaza Transit Project, providing regular updates and documentation to support operational oversight and decision-making.</li>
</ul>
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<p class="MsoNormal" ><b><span lang="EN-GB" >Requirements</span></b></p>
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<p class="MsoNormal" ><span lang="EN-GB"> </span></p>
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<p class="MsoNormal" ><span lang="EN-GB"> </span></p>
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<p class="MsoNormal" ><b><span lang="EN-GB">Education</span></b></p>
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<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span lang="EN-GB">Essential Secondary Education</span></p>
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<p class="MsoNormal" ><b><span lang="EN-GB">Experience</span></b></p>
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<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span lang="EN-GB">Desirable experience with other NGOs</span></p>
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<p class="MsoNormal" ><b><span lang="EN-GB">Languages</span></b><span lang="EN-GB"><span> </span></span></p>
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<p class="MsoListBullet" ><span lang="EN-GB"><span>•<span > </span></span></span><span lang="EN-GB">English, local language desirable</span></p>
<p class="MsoListBullet" ><span lang="EN-GB"><span>•<span > </span></span></span><span lang="EN-GB">Mission Language</span></p>
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<p class="MsoNormal" ><b><span lang="EN-GB">Knowledge</span></b></p>
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<p class="MsoListBullet" ><span lang="EN-GB"><span>•<span > </span></span></span><span lang="EN-GB">Computer literacy and radio equipment user-knowledge</span></p>
</td>
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<p class="MsoNormal" ><b><span lang="EN-GB">Competencies</span></b></p>
</td>
<td valign="top" width="80%">
<p class="MsoListBullet" ><span lang="EN-GB"><span>•<span > </span></span></span><span lang="EN-GB">Results and Quality Orientation <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB"><span>•<span > </span></span></span><span lang="EN-GB">Teamwork and Cooperation <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB"><span>•<span > </span></span></span><span lang="EN-GB">Behavioural Flexibility <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB"><span>•<span > </span></span></span><span lang="EN-GB">Commitment to MSF Principles <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB"><span>•<span > </span></span></span><span lang="EN-GB">Service Orientation <b>L1</b> </span></p>
<p class="MsoListBullet" ><span lang="EN-GB"><span>•<span > </span></span></span><span lang="EN-GB">Stress Management <b>L2</b></span></p>
<p class="MsoListBullet" > </p>
</td>
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</table>
<p><strong>Work location</strong><strong>: </strong>Amman, Jordan</p>
<p><strong>Contract: </strong>Three (3) Months Fixed-term contract – Part Time – (Renewable)</p>
<p>Interested applicants should submit their application in English, containing a curriculum vitae, no later than</p>
<p><strong><u>8<sup>th</sup> October 2026</u></strong>, on the Akhtaboot website. <strong>Only candidates who meet the requirements will be shortlisted. </strong></p>
<p><strong>MSF promotes the inclusion of women and people with disabilities.</strong></p>
<p><strong>Médecins Sans Frontières is committed to safeguarding and promoting the welfare of the people we serve</strong></p>
<p><strong>and our staff. MSF has zero tolerance for sexual exploitation and abuse, harassment, and abuse of power.</strong></p>
<p><strong>All selected candidates will be subject to reference checks.</strong></p>
<p><strong>Notice: No monetary transactions, no demands for favors in kind, nor other types of favoritism will be tolerated in the recruitment process. MSF reserves the right to refuse the hiring of a candidate who has benefited from such acts. All such illicit demands may be pursued through the judicial system</strong>.</p>
<p> </p>
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions </span><span >into action — helping people triumph over adversity and build stronger communities from within. </span><span >Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program / Department / Team (Program / Department Summary)</span></p>
<p ><span >Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p>
<p > </p>
<p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p>
<p > </p>
<p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p > </p>
<p ><span >The Position </span></p>
<p ><span >The Research and Learning Coordinator will support the Research and Learning Lead, overseeing the creation and execution of formative research and market analysis efforts, and streamlining research activities to bolster Jordan's MSEs and HBBs, optimizing research efficiency, and catalyzing collaborative knowledge sharing among stakeholders. Charged with identifying key trends and sector-specific alignments, the coordinator supports the Research and Learning Lead in facilitating evidence-based decision-making that shapes impactful interventions within the scope of Iqlaa. </span></p>
<p > </p>
<p ><span >S/he will coordinate with project partners to facilitate their contribution to Iqlaa's research activities. S/he will contribute to the vetting of subcontractors, supervise their work, coordinate with market actors and stakeholders to ensure their participation in and their feedback on Iqlaa's research activities, and ensure that the know-how is being transferred to them with regards to conducting effective research that feeds into proper decision making. </span></p>
<p > </p>
<p ><span >The position combines strategic research coordination with dynamic support for the MSE geo-mapping, and research dissemination tools that will support the advancement and the development of the micro and small enterprises (MSEs) in Jordan. </span></p>
<p > </p>
<p ><span >The role involves supporting and executing evidence-based research initiatives to generate effective tools and insights, that will support effective research dissemination for Iqlaa main findings addressed to relevant stakeholders. By synthesizing research findings into accessible formats and ensuring alignment across partners, the candidate will play a key role in informing policy reform, driving advocacy efforts, and creating a responsive ecosystem that supports the growth, resilience, and sustainability of MSEs and home-based businesses.</span></p>
<p > </p>
<p ><span >Essential Responsibilities </span></p>
<p ><em ><u >Research</u></em></p>
<p ><span >• Support research project implementation and ensure quality and timeliness of research project activities, outputs, and reports. </span></p>
<p ><span >• Facilitate an inclusive process with project partners as well as MSEs. This includes planning and co-leading specific workshops and events, as well as day-to-day correspondence and check-ins. </span></p>
<p ><span >• Collaborate with research partners as directed by the Research and Learning Lead to ensure the delivery of high-quality products for Mercy Corps and Partners. </span></p>
<p ><span >• Supporting procurement processes to bring on board local research firms for research activities. </span></p>
<p ><span >• Manage field teams to ensure the timeliness and quality of the fieldwork, including providing oversight/quality assurance of primary data collection as requested.</span></p>
<p > </p>
<p ><em ><u >Collaboration, Learning, and Adaptation (CLA)</u></em></p>
<p ><span >• Support the implementation of Iqlaa’s research and learning plan with the guidance of the PQL Director and CLA Manager </span></p>
<p ><span >• Support the Research and Learning Lead in research findings interpretation, dissemination, and application within and outside the Activity. </span></p>
<p ><span >• Collaborate with the Inclusion Lead to ensure that research processes and approaches are gender sensitive. Ensure data collection tools and data collection teams are inclusive.</span></p>
<p > </p>
<p ><em ><u >Research Communication, Reporting, and Dissemination</u></em></p>
<p ><span >• Support in drafting research reports and soliciting and incorporating input from review team members within Mercy Corps and Partners </span></p>
<p ><span >• Contribute to research briefs and/or other accessible summaries of studies. </span></p>
<p ><span >• Support dissemination and uptake of research results among target audiences, including through organizing events and presentations. </span></p>
<p ><span >• Support with donor reporting related to research activities in Iqlaa. </span></p>
<p ><span >• Work with the PPD Manager and the Research and Learning Lead on Result 1 activities and outcomes</span></p>
<p > </p>
<p > </p>
<p ><span >Supervisory Responsibility</span></p>
<p ><span >None.</span></p>
<p > </p>
<p ><span >Accountability </span></p>
<p ><span >Reports Directly To: </span><span >Research and Learning Team Lead</span></p>
<p ><span >Works Directly With: </span><span >Primarily with the Research and Learning Team, Iqlaa’s higher management (COP-DCOPs), Iqlaa’s Mercy Corps components, and partners. </span></p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p ><span >Minimum Qualification & Transferable Skills </span></p>
<p ><span >• Master's degree in a quantitative field with experience in statistics or quantitative analysis (e.g. computer science, applied mathematics, statistics, economics) or a bachelor’s degree in international relations, Political Science, Economics, or Business Administration. </span></p>
<p ><span >• If the applicant has an undergraduate degree, at least 3 years of relevant experience is required. If the applicant has a master’s degree, at least 2 years of relevant experience is needed. A broad range of quantitative and qualitative research methods, design, and analysis is needed. Previous experience in an economic development project is preferred. </span></p>
<p ><span >• Minimum experience of 5-7 years in the core activities with clear evidence on competencies and relevant experience.</span></p>
<p ><span >• Experience managing or working closely with internal and external research partnerships required. </span></p>
<p ><span >• Demonstrated skills with quantitative and qualitative research methodologies required. Significant experience with different study designs and processes, for example, randomized control trials, and sampling strategies. </span></p>
<p ><span >• Demonstrated ability to communicate research findings, both visually and in writing </span></p>
<p ><span >• Strong analytical skills and the ability to effectively gather and summarize large amounts of information from various sources. </span></p>
<p ><span >• Extremely strong writing skills, including experience generating substantive written products (e.g. long-form reports, policy briefs, syntheses, etc.) and excellent verbal communication skills. </span></p>
<p ><span >• Fluent in spoken and written Arabic and English.</span></p>
<p > </p>
<p ><span >Success Factors </span></p>
<p ><span >The ideal candidate will bring a genuine enthusiasm for research and a dedicated approach to driving progress in economic development through thoughtful analysis. Exceptional organizational skills and the ability to efficiently juggle diverse tasks are essential for delivering high-quality research promptly. </span></p>
<p > </p>
<p ><span >Strong communication abilities are fundamental, given the role's need for close collaboration with a variety of partners and teams. The skill to distill and share complex research in a clear, practical format is key. Inclusivity and cultural sensitivity are also crucial, ensuring that all research is respectful and representative. </span></p>
<p > </p>
<p ><span >Adaptability and continuous learning are valued for keeping pace with the dynamic nature of the project and embracing new research methods. As responsibilities grow, leadership will become essential for steering team members and partners toward research excellence. A proactive stance in problem-solving, along with the capacity for innovation, will distinguish a Research Coordinator who significantly advances Iqlaa's mission. </span></p>
<p > </p>
<p ><span >An analytical mindset and strategic thinking, combined with the talent to craft compelling stories from data, will enhance the Research Coordinator's contributions to Iqlaa. Moreover, a strong sense of responsibility towards participants and stakeholders will define their role as a respected and principled member of the research team.</span></p>
<p > </p>
<p ><span >Competencies</span></p>
<p ><span >• Demonstrated ability to lead and communicate effectively with team members of varied work styles, follow procedures, and meet deadlines. </span></p>
<p ><span >• Demonstrated flexibility and creativity in planning and problem-solving. </span></p>
<p ><span >• Ability to constructively engage in and bridge academic and practitioner discussions. </span></p>
<p ><span >• Versatile multi-tasker with the proven ability to organize and prioritize many urgent tasks. </span></p>
<p ><span >• Proven ability to take initiative and be accountable for results. </span></p>
<p ><span >• Ability to understand the larger picture while remaining focused on the details. </span></p>
<p ><span >• Even temperament and a good sense of humor are appreciated.</span></p>
<p ><span >• Flexibility to adapt to changing conditions and requirements.</span></p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. </span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p>
<p > </p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق</span><span > </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p>
<p class="ql-align-right" > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p > </p>
<p>Job Description</p><p>Job Title - Country Director Retail Business</p><p>Reports To Regional Director / CEO</p><p>Job Purpose The Country Manager is responsible for leading and growing the retail business within the assigned country. This role has full accountability for the country's commercial performance, operational excellence, profitability, people development, and strategic expansion. The Country Manager ensures that all retail brands operate in line with corporate standards while delivering exceptional customer experience and achieving sustainable business growth.</p><p>Key Responsibilities:</p><p>Business & Financial Management</p><ul><li>Own the country's Profit & Loss (P&L) and deliver agreed revenue and profitability targets.</li><li>Develop and execute the annual business plan and budget.</li><li>Drive sales growth, productivity, and market share across all retail brands.</li><li>Monitor financial performance, identify risks and opportunities, and implement corrective actions.</li><li>Ensure effective cost control while maintaining operational excellence.</li></ul><p>Retail Operations:</p><ul><li>Lead day-to-day operations across all stores.</li><li>Ensure consistent execution of brand standards, visual merchandising, customer service, and operational procedures.</li><li>Monitor KPIs including sales, conversion, average transaction value, units per transaction, productivity, shrinkage, and inventory accuracy.</li><li>Ensure full compliance with company policies, health & safety regulations, and local legal requirements.</li></ul><p>Commercial & Business Development:</p><ul><li>Develop strategies to maximize sales and profitability.</li><li>Identify opportunities for new store openings, relocations, renovations, and closures.</li><li>Build strong relationships with landlords and negotiate commercial terms for leases and renewals.</li><li>Analyze market trends, competitor activities, and customer behavior to drive commercial decisions.</li></ul><p>People Leadership:</p><ul><li>Recruit, develop, coach, and retain high-performing teams.</li><li>Build a culture of accountability, collaboration, and continuous improvement.</li><li>Conduct regular performance reviews and succession planning.</li><li>Ensure effective workforce planning and talent development.</li></ul><p>Inventory & Supply Chain:</p><ul><li>Optimize inventory levels to maximize sales while minimizing stock losses.</li><li>Partner with merchandising and supply chain teams to improve stock availability and inventory turnover.</li><li>Monitor stock allocation and seasonal product performance.</li></ul><p>Customer Experience:</p><ul><li>Ensure outstanding customer service across all stores.</li><li>Drive initiatives that improve customer satisfaction and loyalty.</li><li>Monitor customer feedback and implement continuous improvement plans.</li></ul><p>Stakeholder Management</p><ul><li>Act as the primary representative of the company within the country.</li><li>Build and maintain strong relationships with landlords, government authorities, business partners, suppliers, and key stakeholders.</li><li>Collaborate closely with regional and head office teams including Finance, HR, Marketing, Merchandising, Supply Chain, Property, and IT.</li></ul><p>Compliance & Governance</p><ul><li>Ensure full compliance with company policies, financial controls, and legal requirements.</li><li>Protect company assets through effective risk management and internal controls.</li><li>Lead business continuity and crisis management initiatives when required.</li></ul><p>Key Performance Indicators (KPIs):</p><ul><li>Sales Growth</li><li>EBITDA / Operating Profit</li><li>Gross Margin</li><li>Like-for-Like Sales</li><li>Store Productivity</li><li>Conversion Rate</li><li>Average Transaction Value (ATV)</li><li>Units Per Transaction (UPT)</li><li>Inventory Turnover</li><li>Stock Loss / Shrinkage</li><li>Customer Satisfaction (NPS)</li><li>Employee Engagement</li><li>Staff Turnover</li><li>Budget Adherence</li><li>New Store Opening & Project Delivery</li></ul><p>Skills & Competencies:</p><ul><li>Strategic Thinking</li><li>Commercial Acumen</li><li>Financial Management</li><li>Leadership & People Development</li><li>Negotiation Skills</li><li>Business Planning</li><li>Change Management</li><li>Analytical & Problem-Solving Skills</li><li>Excellent Communication & Presentation Skills</li><li>Decision Making</li><li>Customer-Centric Mindset</li><li>Relationship Management</li><li>Project Management</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strategic Thinking</li><li>Commercial Acumen</li><li>Financial Management</li><li>Leadership & People Development</li><li>Negotiation Skills</li><li>Business Planning</li><li>Change Management</li><li>Analytical & Problem-Solving Skills</li><li>Excellent Communication & Presentation Skills</li><li>Decision Making</li><li>Customer-Centric Mindset</li><li>Relationship Management</li><li>Project Management</li></ul>
<p>The designee is responsible for the overall daily safe and expeditious flow of air traffic within the designated facility control airspace in accordance with ICAO and FAA 7110.65 regulatory guidance. Rules of separation must be applied to achieve the required separation as outlined in FAA manuals and orders. This designee maintains situational awareness of the overall flow of air traffic operations at the facility assigned and is responsible for all ATC facility operations and services during their shift, as well as adherence to CRM principal application. The designee coordinates with various controllers and personnel to relay information which pertains to the aircraft and in the interest of safety of flight including emergency information. The individual is responsible for vehicles and personnel operating on the airfield. Along with controlling aircraft the designee must be able to process flight plans, and supervise approach, departure, and arrival procedures. The designee will have a full working knowledge of control tower operations and flight planning and a fundamental knowledge of RADAR/Manual approach control operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Graduate of an approved DoD or FAA ATC course.</li><li>Eight (8) years of experience, one (1) year of experience must be from performing in a like type facility.Knowledge of ATC rules, regulations, and techniques; control tower and approach control operations. Shall hold one ofthe following tower certifications: FAA Control Tower Operator (CTO) certificate, FAA or AOV Credential with Tower rating, or equivalent.</li><li>Ability to obtain and maintain FAA Class II Medical Certificate</li><li>Ability to obtain and maintain a US CENTCOM Medical Exam</li><li>Must be able to obtain/maintain a Secret Security Clearance.</li></ul>
<p><h4>Essential responsibilities:</h4>
<p>The designee is responsible for the overall daily safe and expeditious flow of air traffic within the designated facility control airspace in accordance with ICAO and FAA 7110.65 regulatory guidance. Rules of separation must be applied to achieve the required separation as outlined in FAA manuals and orders. This designee maintains situational awareness of the overall flow of air traffic operations at the facility assigned and is responsible for all ATC facility operations and services during their shift, as well as adherence to CRM principal application. The designee coordinates with various controllers and personnel to relay information which pertains to the aircraft and in the interest of safety of flight including emergency information. The individual is responsible for vehicles and personnel operating on the airfield. Along with controlling aircraft the designee must be able to process flight plans, and supervise approach, departure, and arrival procedures. The designee will have a full working knowledge of control tower operations and flight planning and a fundamental knowledge of RADAR/Manual approach control operations.</p>
<h4>Minimum position knowledge, skills, and abilities required:</h4>
<ul>
<li>Graduate of an approved DoD or FAA ATC course.</li>
<li>Eight (8) years of experience, one (1) year of experience must be from performing in a like type facility. Knowledge of ATC rules, regulations, and techniques; control tower and approach control operations.</li>
<li>Shall hold one of the following tower certifications: FAA Control Tower Operator (CTO) certificate, FAA or AOV Credential with Tower rating, or equivalent.</li>
<li>Ability to obtain and maintain FAA Class II Medical Certificate.</li>
<li>Ability to obtain and maintain a US CENTCOM Medical Exam.</li>
<li>Must be able to obtain and maintain a Secret Security Clearance.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Org. Setting and Reporting<br>In its resolution 72/279 of 31 May 2018, the General Assembly created a dedicated, impartial empowered and sustainable development-focused coordination function for the United Nations development system, drawing on the expertise and assets of all United Nations development system entities, including specialized and non-resident agencies. The Resident Coordinator system ensures the coordination of all organizations of the United Nations dealing with operational activities for development at the country level, regardless of the nature of their presence in the country. It encompasses the UN Resident Coordinator, the UN Country Team and Resident Coordinator's Office and is served by the UN Development Coordination Office. In line with this General Assembly mandate, the Resident Coordinator (RC) is the highest ranking representative of the United Nations development system (UNDS) at the country level, with the responsibility to lead United Nations country teams, and ensure system-wide accountability on the ground – including through a matrixed dual reporting model - for the United Nations Sustainable Development Cooperation Framework and coordinating UN support to countries in their implementation of the 2030 Agenda. She/he brings to the role an appreciation of the breadth of assets of the United Nations in the service of sustaining peace. The Resident Coordinator is the designated representative of – and reports to – the Secretary-General. The Resident Coordinator also reports annually to the host Government on the system-wide implementation of the United Nations Sustainable Development Cooperation Framework. The Resident Coordinator system is focused on the advancement of sustainable development, leaving no one behind, and with the eradication of poverty in all its forms and dimensions as an overarching objective, consistent with the integrated nature of the 2030 Agenda for Sustainable Development. In performing her/his functions, the Resident Coordinator is guided by the respective United Nations Sustainable Development Cooperation Framework and international frameworks, norms and standards agreed amongst the Member States of the United Nations.<br> Responsibilities<br>• Represents the United Nations at the highest-levels of state and together with the relevant agency representative(s) fosters engagement with Government, civil society, bilateral and multilateral partners, academia and private sector to enable the UN development system to address national needs, priorities and sustainable development challenges to advance the 2030 Agenda and to advocate for action and acceleration on the Sustainable Development Goals (SDGs); • Ensures, as leader of the UN country team, the coordination of operational activities for development of the United Nations and system-wide response on the ground in support of countries in their implementation of the 2030 Agenda; • Leads the UN country team (UNCT) in the development, monitoring and reporting on the United Nations Sustainable Development Cooperation Framework, and enables the UNCT’s implementation of the United Nations Sustainable Development Cooperation Framework, in full consultation with Government, and through engagement with diverse partners; • Coordinates UN system-wide support to Government, taking a preventive approach and identifying and mitigating risks to the achievement of the SDGs and their benefit to all; • Supports, catalyzes and advocates for the work of UNCT member agencies, funds and programmes and supports Country Representatives in reaching their agency specific goals; • Coordinates UN entities' contributions to context and trend analysis, including a high-quality Common Country Analysis, sharing key findings with the Government and keeping the Secretary-General informed, as appropriate; • Promotes and advocates for the fundamental values, standards and principles of the UN Charter, including respect for and protection of human rights and gender equality and advocacy on the SDG commitment to leave no one behind in achieving the sustainable development goals, and reaching the furthest behind first; • Together with the UN development system entities, engages, convenes and forges strategic partnerships at the national and sub-national level with diverse entities including with civil society, trade unions and employers' organizations, networks of young people, the private sector, parliamentarians, academia, media and think tanks, and the broader development community, around UN's collective support to the 2030 Agenda; • Advances, with Government and the UNCT and relevant regional entities, regional knowledge-sharing and collaboration, south-south and triangular exchanges, multicountry and transboundary initiatives in pursuit of greater system-wide results and impact on the implementation of Agenda 2030 in country; • Identifies, and leverages expertise and assets from across the UN development system, resident or non-resident, to improve shared results, addressing gaps in SDG coverage, effectively utilizing the mandates, capacities, comparative and collaborative advantages within the UN system to do so and ensures alignment of UN development efforts with national development needs and priorities, to foster coherence and impact, and to reduce overlaps, duplication and fragmentation; • Provides governance and oversight of system-wide country financing instruments. Pursues funding on behalf of the UN development system for joint UN efforts, system-wide plans and initiatives in support of the United Nations Sustainable Development Cooperation Framework and public and private financing for the implementation of Agenda 2030; • Leads continued engagement on and pursuance of the UN's normative agenda, as per international and regional treaties, conventions and recommendations in support of national capacity development in normative and operational areas, in accordance with respective mandates and based on the UN's comparative advantage, roles and responsibilities; • Fosters an enabling environment inside and outside the UN, aimed at facilitating collaboration, knowledge and data gathering, analysis and sharing practices to underpin a dynamic and forward-thinking UN contribution to the country, drawing on the global knowledge and expertise of the entire UN system to benefit the country's access to sustainable development solutions; • Facilitates access to national, regional and global resources to advance new avenues and pathways to innovation around but not limited to financing and new technologies for sustainable development; • Leads and enhances, together with the UNCT, strategic communication that advances UN system efforts and collective results to promote the 2030 Agenda, including for national goals and priorities for sustainable development to generate positive public support and ownership; • When appointed as Designated Official, ensures effective coordination of country level security and is accountable to the Secretary-General, through the Under-Secretary-General for Safety and Security, for the security of United Nations personnel and their eligible family members, UN premises and assets throughout the country, designated area or mission, and leads the inter-agency Security Management Team; • Promotes and nurtures staff learning and the implementation of staff rules and policies, including on prevention of sexual abuse and harassment, and gender parity; • Manages a matrixed dual reporting system with UNCT heads with respect to their contributions to the United Nations Sustainable Development Cooperation Framework objectives and the collective results of the UN development system towards the achievement of the 2030 Agenda at the country level, in accordance with the Management and Accountability Framework; • Advances, with the UNCT, country-specific measures to promote UN common business operations, including common premises and back-offices, to enable joint work and generate greater efficiencies, synergies and coherence, in accordance with General Assembly resolution 71/243; • In contexts where international humanitarian assistance is required, and a separate Humanitarian Coordinator is not designated and when there is no lead agency, leads and coordinates the response efforts of United Nations and relevant humanitarian actors, in accordance with General Assembly resolution 46/182 and related resolutions, facilitating linkages between humanitarian and development programming for enhanced and sustainable impact; • In conflict and post-conflict settings, facilitates the integration of the UNCT’s work with UN peacekeeping or political missions to fully contribute to building resilience, prevention, sustaining peace and transition planning and management; • Manages and provides strategic guidance and oversight to the Resident Coordinators Office.<br> Competencies<br>The Resident Coordinator competencies are embedded in the RC Leadership Profile. (https://unsdg.un.org/resources/resident-coordinator-leadership-profile)<br> Education<br>Master’s degree – or equivalent post graduate qualification – in development studies, international relations, political science, economics, social sciences, human rights, law or closely related fields (for otherwise suitably qualified candidates, a first level university degree with a relevant combination of academic qualifications and experience may be accepted in lieu of an advanced post graduate university degree).<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>Minimum 15 years of substantive experience and results in leadership roles at the international level is required (including five years of cumulative experience in development, human rights, rule of law peace-building or humanitarian work at country level outside of one’s own country). Previous RC experience is desirable. Experience in the management and/or coordination of humanitarian programmes, disaster, and emergency response, preferably at the country level is desirable. Strong political acumen, judgement, sound understanding of regional dynamics and experience working with senior government officials and diplomats and ability to engage at various levels, using political sensitivity to handle complex national and regional contexts, is desirable. Demonstrated sound understanding of regional dynamics, ability to provide insightful analysis to senior officials and identify situations that could warrant preventive action, is desirable. Experience engaging with women’s groups is desirable. Previous experience as a senior official with accountability for security (for example UN Designated Official (DO) for Security or equivalent) or previous experience in security decision-making in a complex environment is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br> <br> Assessment<br>Evaluation of qualified candidates may include a desk review of the applications and/or an interview.<br> Special Notice<br>The start date of this position is January 2028, unless the incumbent is reassigned before that date. Should the incumbent leave earlier, the selected candidate will be required to deploy within three (3) months of receipt of notification. According to the ICSC classification, Amman is currently classified as an A duty station, rated on a scale that assesses the difficulty of working and living conditions from A to E, with A being the least and E, the most difficult. The duration of assignment for A duty stations is of 5 years. The tour of duty length may change if the hardship classification of the duty station changes. Eligibility for this position is limited to candidates who are members of the Resident Coordinator Pool. Resident Coordinators can apply for this post if by the post's indicated start date they have one year or less of service remaining in their current duty station. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply. The appointment against this position is limited to the Resident Coordinator System in this specific duty station.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>
<p><h4>Job description</h4>
<p>Employee will be part of the deployment pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules.</p>
<p>Member will perform and inspect organizational and intermediate level maintenance and modifications on RPA systems and support equipment, as required. This position requires an individual that can apply basic technical knowledge to solve complex problems by interpreting Air Force technical orders, manufacturers’ manuals/instructions or similar documents through the usage of test equipment/instruments to affect repairs.</p>
<p>Member will inspect, service, repair, and overhaul aircraft, aircraft engines, and other critical components to ensure airworthiness. Repair, replace, and rebuild aircraft structures, landing gear, power plants/trains, fuel systems, and functional components using hand tools, power tools, welding equipment, rivet guns, and drills.</p>
<p>Inspect and repair power plant malfunctions, including cracked components, oil leaks, etc.; diagnose malfunctions, isolate causes, and correct breaks; test engine operations, use test equipment to locate source of malfunction(s). Replace/repair damaged components and remove engine/major components from aircraft, using hoist or other lifting devices; disassemble and inspect parts for wear, warping, or other defects; repair/replace defective engine components and reassemble and install engines in aircraft; adjust, repair, or replace instruments, ADP flight controls, electrical/electronics, fuel/oil systems and associated aircraft accessories.</p>
<p>Perform aircraft services to include engine flushing/cleaning, parts lubrication, and required maintenance checks. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Recommend revisions to maintenance procedures to improve efficiency and ensure quality workmanship.</p>
<p>USAF equivalent position is Aircraft Mechanic Apprentice.</p>
<h4>Essential responsibilities:</h4>
<ul>
<li>Performs all daily launch/recovery duties in support of operational requirements.</li>
<li>Applies logic and good judgment, understands basic technical order diagrams and procedures, and uses test equipment for analysis of airframes, engines, flight controls, pneudraulic, fuel, electrical/electronic systems, and problems.</li>
<li>Supports aircraft utilization and maintenance activity schedules. Maintains accurate parts inventory during all maintenance activities. Performs maintenance and repair tasks and ensures their successful completion.</li>
<li>Services, repairs, and overhauls aircraft equipment, engines, and sub-systems to ensure serviceability. Repairs, replaces, and rebuilds aircraft structures, landing gear, power plants, fuel systems (including tanks and fuel/metering control systems), and functional components using hand tools, power tools, welding equipment, rivet gun, drills, and other tools.</li>
<li>Inspects and repairs power plant (engine) malfunctions, including cracked components, oil leaks, etc. Diagnoses malfunctions, isolates causes and corrects breaks. Tests engine operations, using testing equipment to locate source(s) of malfunction. Replaces and repairs damaged components, uses hand tools, gauges, and test equipment to complete repairs.</li>
<li>Removes engine and major components from aircraft equipment, using hoist or other lifting devices. Disassembles and inspects parts for wear, warping, or other defects. Repairs and replaces defective engine components and reassembles and installs engine in aircraft.</li>
<li>Adjusts, repairs, or replaces instruments, flight control, electrical/electronic, fuel/oil systems and aircraft accessories. Performs aircraft and vehicle services, including engine wash/cleaning, parts lubrication, and maintenance checks.</li>
<li>May service engines and airframe components at flight line operations making repairs, short of overhaul, required to ensure aircraft safe operating conditions. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies.</li>
<li>Must be able to work with little-to-no supervision.</li>
<li>Performs all other duties as assigned as requested.</li>
</ul>
<h4>Minimum requirements:</h4>
<ul>
<li>Must have high school diploma or have completed relevant military and/or vocational technical school curriculum.</li>
<li>Minimum of one year of actual aircraft mechanic maintenance experience required.</li>
<li>Must have basic knowledge of basic and complex mechanical maintenance and repair.</li>
<li>Must possess basic knowledge of technical publications related to aircraft mechanical maintenance.</li>
<li>Must know theory and principles of operation of engines, accessories and components, theory of flight and electronic flight controls, and have a basic understanding of applicable systems.</li>
<li>Must be able to inspect and operate ground support and auxiliary equipment.</li>
<li>Must achieve a passing grade in all required courses/certifications for continued employment, as needed.</li>
<li>Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment.</li>
<li>Must be able to deploy to forward locations (other countries) as directed by the government.</li>
<li>Must be able to lift, carry and/or wear military issued equipment in excess of 50 pounds for extended periods.</li>
<li>Must be able to speak, read, write, and understand English.</li>
<li>Must submit updated SF-86 within 30 days of hire start date.</li>
<li>Must have had an active secret US government clearance within the last 12 months. Note: US citizenship is required to obtain a secret clearance.</li>
<li>Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment.</li>
<li>Must have current/active state issued driver’s license.</li>
<li>Must be able to acquire and maintain a valid flight-line government driver’s license.</li>
<li>Must have valid U.S. passport with a minimum of two years remaining with at least two facing pairs (four total) of blank visa pages.</li>
<li>Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances.</li>
</ul>
<h4>Preferred qualifications:</h4>
<ul>
<li>Associate degree in a relevant career field.</li>
<li>Licensed by the FAA as an airframe and powerplant mechanic.</li>
<li>RPA deployment experience.</li>
<li>Prior experience as a defense contractor.</li>
<li>Aircraft mechanic experience within the last 10 years.</li>
<li>MQ-9 experience as an aircraft mechanic.</li>
<li>MQ-9 aircraft composite repair/replacement experience.</li>
</ul>
<h4>Compensation details:</h4>
<p>$34.17 per hour</p>
<p>The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.</p>
<h4>Benefits overview:</h4>
<p>Our health and welfare benefits are designed to support you and your priorities. Offerings include:</p>
<ul>
<li>Health, dental, and vision insurance</li>
<li>Paid time off and holidays</li>
<li>Retirement benefits (including 401(k) matching)</li>
<li>Educational reimbursement</li>
<li>Parental leave</li>
<li>Employee stock purchase plan</li>
<li>Tax-saving options</li>
<li>Disability and life insurance</li>
<li>Pet insurance</li>
</ul>
<p>Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a collective bargaining agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.</p>
<h4>Additional information</h4>
<p>Original posting date: 05/06/2026 - Until filled</p>
<p>The job requisition is expected to remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.</p>
<p>The company is proud to be an equal opportunity employer. Hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Use appropriate rescue techniques if observing swimmers in need of assistance. Observe the swimming area for dangerous conditions, unusual or unsafe activities, and swimmers who are struggling. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Promote a fun and relaxing atmosphere for guests. Obtain, fold, and stack towels according to company procedures. Wash, mop, and clean the pool deck.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; ensure uniform and personal appearance are clean and professional; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support all co-workers and treat them with dignity and respect. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down ladders, stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Fitness Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p><p>Job Description Job Summary The Security Agent is responsible for maintaining a safe, secure, and welcoming environment for guests, Heartists, visitors, and hotel assets. The role ensures the protection of people and property through regular patrols, monitoring security systems, enforcing hotel policies, responding to emergencies, and providing professional assistance while upholding Accor's values and service standards.</p><p>Key Responsibilities</p><p>Safety & Security</p><ul><li>Patrol all hotel areas, including guest floors, public areas, back-of-house, parking areas, and perimeter.</li><li>Monitor CCTV systems, alarms, and access control systems.</li><li>Protect hotel assets against theft, damage, vandalism, and unauthorized access.</li><li>Ensure all emergency exits, fire equipment, and escape routes remain accessible.</li><li>Conduct routine security inspections and report any hazards immediately.</li><li>Assist in implementing hotel security procedures and emergency response plans.</li></ul><p>Guest & Heartist Assistance</p><ul><li>Provide courteous assistance to guests, Heartists, and visitors.</li><li>Escort guests or employees when required.</li><li>Respond promptly to guest concerns related to safety and security.</li><li>Maintain a professional and approachable presence throughout the property.</li></ul><p>Incident Management</p><ul><li>Respond immediately to emergencies including fire alarms, medical incidents, accidents, disturbances, and security breaches.</li><li>Complete detailed incident and occurrence reports accurately and promptly.</li><li>Preserve evidence and assist management during investigations when necessary.</li><li>Coordinate with local authorities, police, fire department, and emergency services when required.</li></ul><p>Access Control</p><ul><li>Monitor staff entrances and exits.</li><li>Verify identification of contractors and visitors.</li><li>Ensure delivery vehicles and suppliers follow hotel security procedures.</li><li>Control access to restricted areas.</li></ul><p>Fire & Life Safety</p><ul><li>Participate in fire drills and emergency evacuation procedures.</li><li>Monitor compliance with fire safety regulations.</li><li>Assist with emergency evacuations when required.</li><li>Report any fire safety deficiencies immediately.</li></ul><p>Administrative Duties</p><ul><li>Maintain accurate daily security logs.</li><li>Prepare incident, accident, and shift reports.</li><li>Record lost and found items according to hotel procedures.</li><li>Communicate security concerns during shift handovers.</li></ul><p>Compliance</p><ul><li>Follow all Accor policies, hotel standards, and local regulations.</li><li>Maintain confidentiality regarding guests, Heartists, and hotel operations.</li><li>Comply with Health & Safety, Food Safety (where applicable), environmental, and security policies.</li></ul><p>Qualifications</p><ul><li>High school diploma or equivalent.</li><li>Previous experience in hotel security, hospitality, military, or law enforcement is preferred.</li><li>Valid security certification or license (where required by local regulations).</li><li>Basic knowledge of fire safety and emergency procedures.</li></ul><p>Skills & Competencies</p><ul><li>Strong observation and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm under pressure.</li><li>Professional appearance and conduct.</li><li>Good problem-solving and conflict resolution skills.</li><li>Ability to write clear and accurate reports.</li><li>Basic computer skills.</li><li>Ability to work rotating shifts, weekends, public holidays, and overnight.</li></ul><p>Physical Requirements</p><ul><li>Ability to stand and walk for extended periods.</li><li>Ability to respond quickly to emergencies.</li><li>Capable of lifting moderate weights when required.</li><li>Ability to work indoors and outdoors in varying weather conditions.</li></ul><p>Core Competencies (Accor Values)</p><ul><li>Guest Passion</li><li>Sustainable Performance</li><li>Spirit of Conquest</li><li>Innovation</li><li>Respect</li><li>Trust</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Timely response to security incidents.</li><li>Accuracy and completion of incident reports.</li><li>Compliance with security patrol schedules.</li><li>Reduction in security-related incidents.</li><li>Compliance with fire and life safety procedures.</li><li>Positive guest and Heartist feedback regarding safety and professionalism.</li><li>Adherence to Accor security standards and local regulations.</li></ul><p>This job description reflects the responsibilities and expectations of a Security Agent within an Accor hotel and may be updated based on operational requirements.</p><p>Qualifications Your experience and skills include:</p><ul><li>Relevant security experience is an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible & reliable</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent.</li><li>Previous experience in hotel security, hospitality, military, or law enforcement is preferred.</li><li>Valid security certification or license (where required by local regulations).</li><li>Basic knowledge of fire safety and emergency procedures.</li><li>Strong observation and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm under pressure.</li><li>Professional appearance and conduct.</li><li>Good problem-solving and conflict resolution skills.</li><li>Ability to write clear and accurate reports.</li><li>Basic computer skills.</li><li>Ability to work rotating shifts, weekends, public holidays, and overnight.</li><li>Ability to stand and walk for extended periods.</li><li>Ability to respond quickly to emergencies.</li><li>Capable of lifting moderate weights when required.</li><li>Ability to work indoors and outdoors in varying weather conditions.</li><li>Relevant security experience is an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible & reliable</li></ul><p></p></section>