Operation Manager Jobs in Jordan

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Key Responsibilities</span></p><ul><li>Lead and mentor a cross-functional data team (engineering, analytics, data science)</li><li>Architect and manage Syarah s data platform on GCP (BigQuery, Cloud Run, Dataform)</li><li>Design scalable ETL pipelines and unified star schema data models</li><li>Integrate ERPNext and other operational systems into centralized data architecture</li><li>Build and deploy containerized services using Docker on Cloud Run</li><li>Develop and maintain Flask REST APIs for secure data sharing</li><li>Own data DevOps , including CI/CD pipelines and infrastructure management</li><li>Orchestrate workflows using Apache Airflow</li><li>Integrate and govern Adjust (mobile attribution) and Mixpanel (product analytics) into a unified data lake</li><li>Ensure reliable event tracking, identity resolution, and funnel analytics across platforms</li><li>Build unified product, payments, and financial data models enabling revenue reconciliation and performance tracking</li><li>Deliver proactive insights: identify trends, anomalies, and risks before they are requested</li><li>Translate data into executive-level business decisions and recommendations</li><li>Define KPI frameworks and build trusted data products for finance, operations, and product teams</li><li>Ensure data accuracy, reliability, and availability through monitoring, alerts, and SLA standards</li><li>Develop internal AI tools using LLMs and prompt engineering to improve productivity and automation</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>7+ years of experience in data engineering, analytics, or data platform roles</li><li>Proven experience in a data leadership or senior technical role</li><li>Strong expertise in GCP data stack (BigQuery, Cloud Run, Dataform)</li><li>Advanced proficiency in Python and SQL</li><li>Solid experience building and scaling data pipelines and ETL architectures</li><li>Experience with API development (Flask or similar frameworks)</li><li>Hands-on experience with Airflow or other workflow orchestration tools</li><li>Strong knowledge of product analytics and mobile attribution tools (e.g., Mixpanel, Adjust)</li><li>Experience working with ERP systems (ERPNext or similar) is a plus</li><li>Strong understanding of data modeling, KPI frameworks, and business intelligence</li><li>Experience in building or leading data teams</li><li>Strong business acumen with ability to translate data into actionable insights</li><li>Experience with CI/CD, Docker, and cloud infrastructure management</li><li>Exposure to AI/ML tools or LLM-based automation is a strong plus</li><li>Excellent communication skills and ability to work closely with executive leadership</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervise the AML/CFT Investigation Section and ensure efficient execution of daily operations. Review and investigate AML/CFT alerts, suspicious activities, and case escalations. Prepare, review, and submit Suspicious Transaction Reports (STRs), Suspicious Activity Reports (SARs), and other regulatory reports through the GOAML system. Liaise with the Financial Intelligence Unit (FIU) and respond to regulatory inquiries in accordance with applicable requirements. Monitor customer transactions and conduct investigations into potentially suspicious activities. Review and enhance AML/CFT policies, procedures, and internal controls in line with regulatory requirements. Conduct AML/CFT risk assessments, including periodic self-assessments and product/service risk reviews. Monitor international AML/CFT regulations, sanctions, and emerging financial crime trends. Coordinate with branches, subsidiaries, and overseas operations to ensure compliance with AML/CFT regulations. Maintain confidential investigation files, regulatory documentation, and case records. Deliver AML/CFT and KYC training and awareness programs to Bank employees. Support Business Continuity Planning (BCP) and participate in emergency response activities</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Business Administration or a related field. Minimum of 5 years of professional experience, including at least 3 years in Anti-Money Laundering (AML) activities. Holder of professional certifications in Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT), with a minimum requirement of the Certified Anti-Money Laundering Specialist (CAMS) certification. Excellent command of the English language, both written and spoken. Proficient in computer applications and the use of relevant banking systems. Strong supervisory and managerial skills. Ability to motivate others and work effectively within a team environment. Thorough knowledge of the policies, procedures, and regulatory requirements governing the function, including internal and external updates. Comprehensive knowledge of the Bank's products and services. Strong analytical skills with a high level of accuracy and attention to detail. Strong planning and organizational skills. Excellent communication and interpersonal skills. Ability to work effectively under pressure.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> AR (Accounts Receivable) Supervisor (Healthcare) Amman <ul> <li><span>Posting Date</span>: 01/07/2026</li> <li><span>Ref</span>: JOR-443</li> <li><span>Position</span>: AR (Accounts Receivable) Supervisor (Healthcare) Amman </li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman</li> <li> </li><li><span>Sector</span>: Healthcare </li> <li><span>Years of Experience</span> 7 plus </li> <li> </li><li><span>Qualification</span>: BA Finance or Accounting </li> <li><span>Salary</span>: JOD 1700 monthly </li> <li><span>Workdays</span>: 5 </li> <li> </li><li><span>Description</span>: <p>Our client is a leading large-scale company in the field of healthcare. Renowned for its commitment to operational excellence, the organization offers a dynamic and fast-paced environment for financial professionals looking to advance their careers. </p><br>Core Responsibilities <p>1.Billing &amp; Revenue Cycle Oversight:Daily. </p><br><p>Supervise the generation, accuracy, and timely distribution of all medical/service invoices, ensuring compliance with large-scale corporate and healthcare billing guidelines. </p><br><p>2.Credit Control &amp; Collections:Ongoing. </p><br><p>Monitor outstanding balances, manage the collections process, and establish structured follow-up protocols to optimize the company's cash flow. </p><br><p>3.ERP &amp; Ledger Management:System Control. </p><br><p>Maintain and optimize accounts receivable sub-ledgers utilizing large-scale ERP platforms, with a strong preference for Oracle environments. </p><br><p>4.Reconciliations:Month-End. </p><br><p>Perform complex customer account reconciliations, resolve payment discrepancies, and balance the AR sub-ledger against the general ledger. </p><br><p>5.Financial Reporting: Monthly Close. </p><br><p>Prepare periodic aging reports, cash collection forecasts, and bad debt analysis reports directly for the Chief Accountant. </p><br><p>6.Team Leadership &amp; Audit Support:Supervisory. </p><br><p>Lead, mentor, and evaluate the AR staff while serving as the primary point of contact for internal and external auditors reviewing revenue cycles. </p><br><p>7.Policy Compliance:Continuous. </p><br><p>Enforce internal financial control policies, identify procedural bottlenecks, and implement improvements to shorten the Day Sales Outstanding (DSO) cycle. </p><br>Candidate Requirements <ul> <li> <p>Education: Bachelor’s degree (BA) in Finance or Accounting. </p><br></li> <li> <p>Experience: 8+ years of robust accounting experience, explicitly including time spent in a large-scale enterprise. </p><br></li> <li> <p>Systems: Hands-on ERP software experience (Oracle preferred). </p><br></li> <li> <p>Languages: Full bilingual fluency in both Arabic and English (written and spoken). </p><br></li> </ul> <br> More<br> </li> </ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> GL Supervisor (Healthcare) Amman <ul> <li><span>Posting Date</span>: 27/06/2026</li> <li><span>Ref</span>: JOR-441</li> <li><span>Position</span>: GL Supervisor (Healthcare) Amman</li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman</li> <li> </li><li><span>Sector</span>: Healthcare </li> <li><span>Years of Experience</span> 8 </li> <li> </li><li><span>Qualification</span>: BA Finance or Accounting </li> <li><span>Salary</span>: JOD 1700 monthly </li> <li><span>Workdays</span>: 5</li> <li> </li><li><span>Description</span>: <p>Overview: </p><br><p>Our client is a leading Large company in the field of Healthcare. We are seeking a highly skilled and experienced General Ledger (GL) Supervisor to oversee our accounting operations and ensure the accuracy and integrity of our financial records. Operating on a 5-day work week, this role offers an immediate or 30-day start for qualified candidates applying from inside or outside Jordan. </p><br>Main Tasks &amp; Responsibilities <ol> <li> <p>Financial Ledger Oversight: Oversee and maintain the accuracy of the General Ledger, ensuring all journal entries, adjustments, and reconciliations are completed accurately and on time. </p><br></li> <li> <p>Month-End &amp; Year-End Closing: Lead and streamline the monthly, quarterly, and year-end financial closing processes in coordination with the finance team. </p><br></li> <li> <p>Fixed Assets &amp; Balance Sheet Management: Monitor fixed asset accounting, depreciation schedules, and perform rigorous reviews of balance sheet reconciliations. </p><br></li> <li> <p>ERP System Utilization: Leverage Oracle (or similar large-scale ERP systems) to optimize financial reporting, data integrity, and workflow efficiency. </p><br></li> <li> <p>Intercompany Reconciliations: Manage and reconcile complex intercompany transactions and balances across the organization's large-scale operations. </p><br></li> <li> <p>Audit &amp; Compliance Support: Prepare necessary schedules, documentation, and reports to support internal and external auditors during annual and periodic reviews. </p><br></li> <li> <p>Team &amp; Process Supervision: Support the Chief Accountant in supervising junior accounting staff, ensuring compliance with IFRS and internal financial controls. </p><br></li> </ol> Requirements &amp; Qualifications <ul> <li> <p>Education: Minimum BA in Finance or Accounting. </p><br></li> <li> <p>Experience: 8+ years of progressive accounting experience, with a proven track record in a Large-scale organization. </p><br></li> <li> <p>Technical Skills: Strong ERP experience (Oracle is highly preferred). </p><br></li> <li> <p>Languages: Fluent in both English and Arabic (written and spoken). </p><br></li> </ul> <br> More<br> </li> </ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Do you want to make a difference in people's lives?&nbsp;</strong></p><br><p>We are looking for a<strong> Retention Agent</strong> (<strong>English Speaker</strong>) to join our growing team!&nbsp;</p><br><p><strong>Who we are:</strong></p><br><p><strong>WUDUH </strong>is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </p><br><p>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, <strong>WUDUH </strong>is where you can grow and succeed.&nbsp;</p><br><p>Job Objectives: </p><br><p>The Retention Agent is responsible for engaging with clients who express a desire to cancel their enrollment in the program. The role involves investigating the true source of dissatisfaction, offering rebuttals when appropriate, and re-selling the value of the program. By combining active listening, persuasive communication, and follow-up strategies, the Retention Agent supports client satisfaction and long-term program commitment</p><br><p>Responsibilities and duties: </p><br><p>1. Client Retention &amp; Objection Handling:</p><br><p>• Accept inbound transfer calls and make outbound calls to clients requesting cancellation.</p><br><p>• Explore and identify the root cause of client dissatisfaction beyond the initial complaint.</p><br><p>• Offer rebuttals and solutions where appropriate to retain clients.</p><br><p>• Re-sell the value of the program and correct any client misunderstandings.</p><br><p>2. Program Knowledge &amp; Support:</p><br><p>• Answer program-related questions and provide accurate information.</p><br><p>• Clarify terms, correct misconceptions, and reinforce the benefits of program participation.</p><br><p>• Display thorough knowledge of debt settlement processes and client expectations.</p><br><p>3. Follow-up &amp; Performance Tracking:</p><br><p>• Complete necessary paperwork and system updates for clients who agree to stay enrolled.</p><br><p>• Track retention success metrics and report on performance.</p><br><p>• Conduct follow-up calls to ensure client satisfaction and reinforce retention.</p><br><p>Qualifications: </p><br><p>• Diploma in Business Administration, Finance, or a related field</p><br><p>• Bachelor’s degree in Business Administration, Finance, or a related field is a plus.</p><br><p>Years of Experience: </p><br><p>1–2 years in client retention, sales, or customer support roles, preferably in a call center environment.</p><br><p>Competencies / Behavioral Requirements:</p><br><p>• Strong communication and persuasion skills.</p><br><p>• Excellent attention to detail and follow-up.</p><br><p>• Proactive mindset with a high degree of independence.</p><br><p>• Professional, confident, and positive demeanor.</p><br><p>• Enthusiastic personality with a focus on customer care.</p><br><p>• Comfortable working in a fast-paced, high-energy environment.</p><br><p>Technical Requirements:</p><br><p>• Proficiency in MS Office (Excel, Word, Outlook).</p><br><p>• Familiarity with consumer credit, collections, or debt settlement programs is a plus.</p><br><p>• Ability to type at least 35 WPM with 90% accuracy.</p><br><p>• CRM or call center software experience preferred.</p><br><p><strong>What we offer:</strong>&nbsp;</p><br><ul> <li>Comprehensive health insurance&nbsp;</li> <li>Competitive compensation package&nbsp;</li> <li>Prime central location&nbsp;</li> <li>Discounts on food, beverages, and wellness services&nbsp;</li> <li>Continuous learning and development opportunities&nbsp;</li> <li>A dynamic, inclusive, and supportive work environment&nbsp;</li> <li>A workplace led by Gen Z and Millennials&nbsp;</li> </ul><p><strong>Employment type:</strong>&nbsp;</p><br><ul> <li>Full-time&nbsp;</li> <li>On-site&nbsp;</li> </ul><p><strong>Working days:</strong>&nbsp;</p><br><ul> <li>Monday to Friday: Night Shift&nbsp;</li> <li>6th day: Based on need, managed fairly based on priorities and urgency&nbsp;</li> </ul><p><strong>Ready to make your mark?</strong>&nbsp;</p><br><p>Apply now for a career that merges your talents with innovation. At <strong>WUDUH</strong>, your journey to a fulfilling career is just a click away!&nbsp;</p><br><p>Learn more at <strong><em>wuduh.zenats.com</em></strong>&nbsp;</p><br><p><strong>Students and fresh graduates are encouraged to apply. </strong>&nbsp;</p><br><p><em>Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers.</em>&nbsp;</p><br><p><strong>Stay connected</strong>&nbsp;</p><br><p><em>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at </em><strong><em>WUDUH</em></strong><em>.&nbsp;</em>&nbsp;</p><br><p><em>You can find us on:&nbsp;</em>&nbsp;</p><br><ul> <li> <em>LinkedIn</em>&nbsp;</li> <li> <em>Instagram</em>&nbsp;</li> </ul><p><em>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</em></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for highly skilled Senior Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows within our hybrid AI + human system.<br> In this role, as an AI Pilot – that’s how we refer to this role at Mindrift – you’ll collaborate with Tendem Agents that handle repetitive tasks, while you provide critical thinking, domain expertise, and quality control to deliver accurate and actionable results.<br> This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction and processing.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> This is a freelance role for a Tendem project.<br> As a Senior Python Data Scraping Engineer , you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing various tools such as our provided Apify and OpenRouter alongside your own resourceful approaches.<br> Key Responsibilities: Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets.<br> Leverage internal tools (Apify, OpenRouter) alongside custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements.<br> Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle JavaScript-rendered content and changing site behavior.<br> Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery.<br> Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes.<br> Requirements: At least 5+ years of relevant experience in data engineering, web scraping, automation, or software development (required).<br> Bachelor’s or Master’s Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus.<br> Candidates should have a strong technical foundation and practical experience with scripting, automation, and AI-assisted workflows.<br> We are looking for specialists who can solve non-trivial problems, work confidently with LLMs, and systematically collect, structure, and validate data from diverse sources.<br> A methodical, detail-oriented approach and the ability to work independently are essential.<br> Strong experience in Python web scraping (BeautifulSoup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets) Demonstrated experience handling anti-bot mechanisms and dynamic site structures at scale Experience with cloud infrastructure (AWS or equivalent) and containerization (Docker) as part of real workflows Hands-on experience with LLM frameworks (LangChain, OpenRouter, or similar) applied to automation tasks Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to GitHub is a plus English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $25 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Syarah is a leading company in the automotive industry, revolutionizing the way people buy cars in Saudi and the Middle East. Our innovative digital platform provides customers with a seamless car buying experience, from browsing and selection to financing and delivery. As a Content Writer at Syarah , you will play a pivotal role in creating compelling and engaging content across various platforms to attract and engage our target audience. You will collaborate with cross-functional teams to develop content strategies, conduct research, and produce high-quality content that aligns with our brand voice and objectives. If you are a talented writer with a passion for cars and a knack for storytelling, we would love to hear from you!</p><p>***This role is being offered as a short-term contract specifically to cover the responsibilities of an employee who is currently on maternity leave. The contract will remain in effect until the employee returns to work, ensuring a smooth continuation of operations and minimal disruption to the team s workflow during her absence.</p><p><strong>Responsibilities :</strong></p><ul><li>Develop compelling and original content for various channels, including but not limited to websites, blogs, articles, social media, email campaigns, and marketing materials.</li><li>Conduct thorough research to gather information and become knowledgeable about the assigned topics, ensuring accuracy and credibility in the content produced.</li><li>Collaborate with the marketing team to understand content requirements and align content strategies with overall marketing objectives.</li><li>Generate creative ideas and pitch content concepts that resonate with our target audience and contribute to the organization's brand identity.</li><li>Write and edit engaging, error-free, and grammatically correct content that maintains consistent brand tone, style, and messaging.</li><li>Stay up-to-date with industry trends, best practices, and emerging technologies to continually enhance content quality and effectiveness.</li><li>Proofread and edited content to ensure clarity, coherence, and adherence to brand guidelines and editorial standards.</li><li>Collaborate with cross-functional teams, such as designers, marketers, and subject matter experts, to gather information and ensure content accuracy.</li><li>Using artificial intelligence tools such as (ChatGPT &amp; BARD) to extract topics and ideas for creating content in a smart and fast way that contributes to the quality of content.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor's degree in Marketing, Languages, Journalism, or a related field.</li><li>Experience working as a content writer, Copywriter, or similar role, with a strong portfolio showcasing diverse writing styles and formats.</li><li>Excellent writing, editing, and proofreading skills with meticulous attention to detail.</li><li>Proven work experience as a Content Writer or similar role.</li><li>Experience in conducting research and translating complex information into engaging content.</li><li>Ability to adapt writing style and tone to different audiences and platforms.</li><li>Knowledge of SEO best practices and ability to optimize content for search engines.</li><li>Familiarity with content management systems (CMS) and basic HTML.</li><li>Strong organizational and time management skills, with the ability to meet deadlines.</li><li>Ability to work well in a team and independently.</li><li>A passion for cars and the automotive industry.</li></ul><p><strong>Benefits:</strong></p><ul><li>Competitive salary</li><li>Flexible working hours</li><li>Medical insurance</li><li>A friendly and respectful culture.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Marketing, Languages, Journalism, or a related field.</li><li>Experience working as a content writer, Copywriter, or similar role, with a strong portfolio showcasing diverse writing styles and formats.</li><li>Excellent writing, editing, and proofreading skills with meticulous attention to detail.</li><li>Proven work experience as a Content Writer or similar role.</li><li>Experience in conducting research and translating complex information into engaging content.</li><li>Ability to adapt writing style and tone to different audiences and platforms.</li><li>Knowledge of SEO best practices and ability to optimize content for search engines.</li><li>Familiarity with content management systems (CMS) and basic HTML.</li><li>Strong organizational and time management skills, with the ability to meet deadlines.</li><li>Ability to work well in a team and independently.</li><li>A passion for cars and the automotive industry.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>About PwC in the Region</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br> Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <h4>Risk and Compliance Focus</h4> <p>At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.<br> Those in governance, risk, controls and compliance at PwC are responsible for confirming regulatory compliance and managing risks for clients. Your work will involve providing advice and solutions to help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.</p> <h4>Who We Are</h4> <p>The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC’s global minimum KYC requirements across the Middle East region, using the best skilled people and market leading technology to safeguard our firm and clients.</p> <h4>Who Are We Looking For?</h4> <p>We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.</p> <h4>About the Role</h4> <p>Analysts are responsible for performing client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence. Analysts play a crucial role in delivering our engagements on time and to the quality standards expected by the firm and regulators.<br> In addition to their Analyst role, the Senior Analyst acts as a voice of the Analysts in their team. As well as achieving high quality and productivity, they also perform stretch roles suited to their career pathway. The Senior Analyst plays a key role in setting and driving quality and productivity standards among the Analyst population.</p> <h4>Key Responsibilities as an Analyst</h4> <ul> <li>Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.</li> <li>Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.</li> <li>Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk and quality teams.</li> <li>Carry out pre-engagement compliance tasks associated with client and project onboarding.</li> <li>Communicate effectively and professionally verbally and in writing with a range of key stakeholders.</li> <li>Work collaboratively to drive ideas and solutions with peers, team leaders and managers which will improve client and PwC’s efficiency process.</li> <li>Be able to implement and adapt to new or changing processes quickly.</li> </ul> <h4>Stretch Responsibilities as a Senior Analyst (in addition to the above key responsibilities)</h4> <ul> <li>Know client policies and procedures and support the team with technical queries.</li> <li>Implement new or changing processes and challenge engagement teams where requirements are unclear or unworkable.</li> <li>Develop and deliver training for new joiners and existing team members.</li> <li>Engage with client teams (typically Policy and Compliance).</li> <li>Work with team leads and management to support process improvement, staff engagement and consistency.</li> <li>Review output from Analysts against client requirements to ensure compliance.</li> <li>Identify quality issues and support the implementation of additional training and other measures to improve quality.</li> <li>Test and strengthen quality controls.</li> <li>Perform comprehensive case review, ensuring accurate identification and verification of client’s information.</li> <li>Accurately maintain and update trackers and workflow systems, including client databases and operational metrics, ensuring timeliness.</li> <li>Review the outreach quality and ensure that the analysts send the requirements as per the policy and regulation.</li> <li>Review high risk cases and ensure that enhanced procedures for high-risk clients are in place while remaining informed of regulatory changes and requirements.</li> <li>Maintain detailed and accurate client profiles, collaborating effectively to ensure completeness and correctness.</li> <li>Establish and execute processes for regular document reviews, proactively monitoring the validity of KYC information and ensuring timely renewals.</li> <li>Facilitate clear and effective communication with external teams, serving as the primary liaison between internal teams and external stakeholders.</li> <li>Lead and coordinate remediation initiatives, collaborating with stakeholders to promptly address deficiencies and drive process improvements.</li> <li>Provide active support for ongoing monitoring activities.</li> <li>Assist in conducting spot checks to ensure compliance and accuracy.</li> <li>Support the escalation process, ensuring timely and efficient resolution of identified issues.</li> </ul> <h4>Requirements</h4> <p>Depending on the role, applicants should have some or all of these skills and experience:</p> <ul> <li>Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.</li> <li>Strong knowledge of various company structures.</li> <li>Responsibility for others (training, performance, workload/productivity, development).</li> <li>A high level of attention to detail and experience following strict processes and requirements.</li> <li>Quality and/or control testing or audits.</li> <li>Experience within the financial services sector.</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Performing the salaries payments activities efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.</p> <h4>Key accountability areas</h4> <strong>Salaries and benefits:</strong> <ul> <li>Check and review monthly salaries.</li> </ul> <strong>Payroll amendments:</strong> <ul> <li>Check payroll amendment requests (housing, transportation, other incentives, and benefits) for KSA and overseas.</li> <li>Prepare manual amendment letters for mobile, internet incentives and other incentives.</li> </ul> <strong>Business operations:</strong> <ul> <li>Prepare and follow up KSA and overseas final settlements.</li> <li>Check and upload increments in SuccessFactors.</li> <li>Renew and fix employees’ annual contract.</li> <li>Check and process school fees payment.</li> <li>Review and check monthly incentives.</li> <li>Review and check overtime reports.</li> <li>Process residence fees payments and housing loan requests.</li> <li>Activate monthly deductions.</li> <li>Check new bank accounts entries.</li> <li>Prepare bank loan letters.</li> <li>Process and check first time ticket payment.</li> <li>Archive payroll documents.</li> </ul> <h4>Role accountability</h4> <strong>HR proficiency:</strong> <ul> <li>Ability to obtain updated soft and technical skills related to the job.</li> </ul> <strong>Delivery:</strong> <ul> <li>Perform the planned activities to meet the operational and development targets as per delivery schedules.</li> <li>Utilize resources effectively to achieve objectives within efficient cost and time.</li> <li>Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</li> </ul> <strong>Problem-solving:</strong> <ul> <li>Solve any related problems that arise and escalate any complex operational issues.</li> </ul> <strong>Quality:</strong> <ul> <li>Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</li> </ul> <strong>Business process improvements:</strong> <ul> <li>Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</li> </ul> <strong>Compliance:</strong> <ul> <li>Comply with related policy and procedures and work instructions.</li> </ul> <strong>Health, safety, and environment:</strong> <ul> <li>Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</li> </ul> <h4>Academic qualification</h4> <p>Bachelor degree in accounting and finance or any relevant field.</p> <h4>Work experience</h4> <p>2 to 4 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Accounting best practices</li> <li>Accounting methods</li> <li>Accounting principles</li> <li>Accounting rules/guidelines</li> <li>Accounting systems</li> <li>Accounting theory/concepts</li> <li>Financial reporting</li> <li>HRIS payroll systems</li> <li>Payroll administration</li> <li>Payroll compensation analysis</li> <li>Payroll policy</li> <li>Payroll processing and reporting</li> <li>Payroll reconciliation</li> <li>Financial planning</li> <li>Financial analysis</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Job Description<br><br><p><strong>Key Deliverables and Responsibilities</strong></p><br><p><strong>Planning &amp; Organizing:</strong></p><br><ol><li>Plan cleaning schedule according to the Room Status Sheet allocation.</li><li>Ensure Housekeeping trolley is stocked daily in a neat and organised manner.</li><li>Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions</li></ol><p><strong>Operations:</strong></p><br><p><strong>Washing and Cleaning:</strong></p><br><ul><li><strong>Laundry Processing:</strong><ul><li>Sort soiled linens, towels, uniforms, and other items based on fabric type, color, and cleaning requirements.</li><li>Operate industrial washing machines and dryers to wash and dry laundry in an efficient and timely manner.</li><li>Pre-treat stains and heavily soiled items using appropriate chemicals and techniques.</li></ul></li><li><strong>Handling Delicate Fabrics:</strong><ul><li>Follow specific washing instructions for delicate or special items such as uniforms, guest laundry, and high-quality linens.</li><li>Use the correct washing cycles, water temperatures, and cleaning solutions to ensure fabric preservation.</li></ul></li><li><strong>Chemicals and Detergents:</strong><ul><li>Use the correct amount of detergents, softeners, and chemicals for each load of laundry.</li><li>Ensure proper handling and storage of cleaning chemicals in compliance with safety protocols.</li></ul></li></ul><p><strong>Quality Control:</strong></p><br><ul><li><strong>Inspection and Folding:</strong><ul><li>Inspect all washed items for stains, damage, or incomplete cleaning and rewash items if necessary.</li><li>Fold, iron, and neatly organize clean laundry, ensuring it meets the resort’s quality standards.</li></ul></li><li><strong>Equipment Maintenance:</strong><ul><li>Maintain and clean washing machines, dryers, and other laundry equipment to ensure they operate smoothly.</li><li>Report any equipment malfunctions or breakdowns to the Laundry Supervisor immediately.</li></ul></li></ul><p><strong>Guest Laundry Service:</strong></p><br><ul><li><strong>Personalized Laundry Service:</strong><ul><li>Handle guest laundry requests by washing, drying, and folding guest clothes according to their specific instructions.</li><li>Ensure timely delivery of clean laundry back to guests, providing an exceptional level of service.</li></ul></li></ul><p><strong>Health, Safety, and Hygiene:</strong></p><br><ul><li><strong>Health &amp; Safety Compliance:</strong><ul><li>Adhere to all health and safety guidelines, including the safe handling of chemicals and following proper laundry procedures.</li><li>Wear protective gear and follow safety protocols to prevent injuries or accidents in the laundry area.</li></ul></li><li><strong>Cleanliness:</strong><ul><li>Ensure that the laundry room and all equipment are kept clean, sanitized, and organized at all times.</li><li>Dispose of waste and lint from dryers according to proper procedures.</li></ul></li></ul><p><strong>Coordination and Teamwork:</strong></p><br><ul><li><strong>Team Support:</strong><ul><li>Work closely with other members of the laundry and housekeeping teams to meet daily laundry quotas and schedules.</li><li>Assist other laundry staff with sorting, folding, and ironing when required.</li></ul></li><li><strong>Communication:</strong></li></ul><ul><li><ul><li>Communicate any laundry-related issues or special requests to the Laundry Supervisor.</li><li>Report any damaged items or concerns about quality to the supervisor promptly.</li></ul></li></ul><p>Administration:</p><br><p>Use the duty shift checklists to ensure tasks are completed.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.</p> <p> </p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Do you want to make a difference in people's lives?&nbsp;</strong></p><br><p><span>We are looking for a</span><strong> Retention Agent</strong><span> (</span><strong>Spanish Speaker</strong><span>) to join our growing team!&nbsp;</span></p><br><p><strong>Who we are:</strong></p><br><p><strong>WUDUH </strong><span>is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </span></p><br><p><span>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, </span><strong>WUDUH </strong><span>is where you can grow and succeed.&nbsp;</span></p><br><p>Job Objectives: </p><br><p>The Retention Agent – Spanish is responsible for reducing client churn and improving customer engagement by identifying at-risk clients, addressing their concerns, and providing tailored solutions. The agent ensures consistent service quality, resolves customer issues effectively, and builds strong, trust-based relationships—while also supporting the Retention department’s goals through high-performance metrics and collaboration with internal teams.</p><br><p>Responsibilities and duties: </p><br><p>1. Customer Retention</p><br><p>• Proactively reach out to at-risk clients or those with expiring contracts to assess needs</p><br><p>• Address concerns, resolve renewal barriers, and deliver retention-focused solutions</p><br><p>• Support retention campaigns in coordination with internal teams</p><br><p>• Maintain a customer-first approach to foster loyalty and satisfaction</p><br><p>2. Quality Assurance</p><br><p>• Uphold communication standards in all client interactions</p><br><p>• Monitor QC scores and improve service delivery through training and feedback</p><br><p>• Apply customer feedback to refine approach and resolve root issues</p><br><p>3. KPI &amp; Performance Management</p><br><p>• Meet or exceed KPIs including Retention Success Rate, PTL, and Schedule Conformance</p><br><p>• Utilize data to track trends, set goals, and implement improvement strategies</p><br><p>• Ensure timely follow-ups and policy compliance</p><br><p>4. Client Relationship Management</p><br><p>• Build and maintain long-term client relationships through consistent, personalized interactions</p><br><p>• Follow up on previous engagements to ensure full resolution and satisfaction</p><br><p>• Collaborate cross-functionally to deliver on customer needs and requests</p><br><p>5. Problem Resolution</p><br><p>• Quickly analyze and resolve customer complaints with professionalism</p><br><p>• Escalate complex issues appropriately while maintaining transparency with clients</p><br><p>• Use empathy to de-escalate and rebuild trust during tense interactions</p><br><p>6. Operational Support</p><br><p>• Assist with inquiries, document requests, and general support in line with procedures</p><br><p>• Contribute to process improvements and operational best practices</p><br><p>• Prioritize tasks to ensure smooth daily workflow</p><br><p>Qualifications: </p><br><p>• Diploma in Business Administration, Finance, or a related field</p><br><p>• Bachelor’s degree in Business Administration, Finance, or a related field is a plus.</p><br><p>Years of Experience: </p><br><p>1-2 years of experience; prior work in customer service or retention is a plus</p><br><p>Behavioral Requirements/Competencies:</p><br><p>• Customer-first mindset with proactive problem-solving</p><br><p>• Strong verbal and written communication skills</p><br><p>• Demonstrated accountability and attention to detail</p><br><p>• Ability to work under pressure and adapt to change</p><br><p>Technical Requirements:</p><br><p>• Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, Outlook)</p><br><p>• Comfortable working with client databases, file updates, and communication tools</p><br><p><strong>What we offer:</strong>&nbsp;</p><br><ul> <li>Comprehensive health insurance&nbsp;</li> <li>Competitive compensation package&nbsp;</li> <li>Prime central location&nbsp;</li> <li>Discounts on food, beverages, and wellness services&nbsp;</li> <li>Continuous learning and development opportunities&nbsp;</li> <li>A dynamic, inclusive, and supportive work environment&nbsp;</li> <li>A workplace led by Gen Z and Millennials&nbsp;</li> </ul><p><strong>Employment type:</strong>&nbsp;</p><br><ul> <li>Full-time&nbsp;</li> <li>On-site&nbsp;</li> </ul><p><strong>Working days:</strong>&nbsp;</p><br><ul> <li>Monday to Friday: Night Shift&nbsp;</li> <li>6th day: Based on need, managed fairly based on priorities and urgency&nbsp;</li> </ul><p><strong>Ready to make your mark?</strong>&nbsp;</p><br><p>Apply now for a career that merges your talents with innovation. At <strong>WUDUH</strong>, your journey to a fulfilling career is just a click away!&nbsp;</p><br><p>Learn more at <strong><em>wuduh.zenats.com</em></strong>&nbsp;</p><br><p><strong>Students and fresh graduates are encouraged to apply. </strong>&nbsp;</p><br><p><em>Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers.</em>&nbsp;</p><br><p><strong>Stay connected</strong>&nbsp;</p><br><p><em>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at </em><strong><em>WUDUH</em></strong><em>.&nbsp;</em>&nbsp;</p><br><p><em>You can find us on:&nbsp;</em>&nbsp;</p><br><ul> <li> <em>LinkedIn</em>&nbsp;</li> <li> <em>Instagram</em>&nbsp;</li> </ul><p><em>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</em></p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Do you want to make a difference in people's lives?&nbsp;</strong></p><br><p>We are looking for a <strong>Customer Service Representative </strong>(<strong>English Speaker</strong>) to join our growing team!&nbsp;</p><br><p><strong>Who we are:</strong></p><br><p><strong>WUDUH </strong>is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </p><br><p>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, <strong>WUDUH </strong>is where you can grow and succeed.&nbsp;</p><br><p><strong>Job Objectives:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></p><br><p>The Customer Service Representative (CSR) is responsible for delivering exceptional support to clients by addressing inquiries, resolving service-related issues, and guiding customers through WUDUH's financial programs. Operating within a fast-paced call center environment, the CSR ensures that each interaction is handled with clarity, empathy, and professionalism while maintaining compliance with company standards.</p><br><p><strong>What you'll be doing:</strong></p><br><p><strong>Customer Interaction</strong></p><br><ul> <li>Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.</li> <li>Proactively reach out to customers for follow-ups, updates, or issue resolutions.</li> </ul><p><strong>Issue Resolution</strong></p><br><ul> <li>Assist customers in resolving program or service-related issues, providing accurate information and solutions.</li> <li>Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.</li> </ul><p><strong>Product/Service Knowledge</strong></p><br><ul><li>Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.</li></ul><p><strong>Communication</strong></p><br><ul> <li>Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.</li> <li>Practice active listening to fully understand customer needs and concerns.</li> <li>Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.</li> <li>Exercise patience when interacting with customers to ensure a positive experience.</li> </ul><p><strong>Customer Education</strong></p><br><ul> <li>Educate customers about program features, usage, policies, and procedures.</li> <li>Guide customers on utilizing self-service options and online resources.</li> </ul><p><strong>Compliance</strong></p><br><ul> <li>Ensure compliance with company policies, procedures, and service standards.</li> <li>Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.</li> <li>Prioritize tasks based on urgency and importance.</li> </ul><p><strong>Qualifications:</strong></p><br><p>• Diploma in Business Administration, Communications, or a related field</p><br><p>• Bachelor’s degree is a plus “Students are also encouraged to apply”</p><br><p><strong>Years of Experience:</strong></p><br><p>Less than a year of experience “a high-volume call center environment preferred”</p><br><p>Fresh graduates and students are also encouraged to apply.</p><br><p><strong>Competencies / Behavioral Requirements:</strong></p><br><p>• Strong problem-solving skills with the ability to de-escalate tense situations.</p><br><p>• High attention to detail and reliable in follow-up.</p><br><p>• Self-motivated with a strong sense of initiative and independence.</p><br><p>• Able to work in a dynamic, fast-paced team environment.</p><br><p><strong>Technical Requirements:</strong></p><br><p>• Basic understanding of CRM systems and call center tools.</p><br><p>• Ability to navigate and update client records with accuracy and efficiency.</p><br><p>• Fluent English speaker (verbal and written).</p><br><p><strong>What we offer:</strong>&nbsp;</p><br><ul> <li>Comprehensive health insurance&nbsp;</li> <li>Competitive compensation package&nbsp;</li> <li>Prime central location&nbsp;</li> <li>Discounts on food, beverages, and wellness services&nbsp;</li> <li>Continuous learning and development opportunities&nbsp;</li> <li>A dynamic, inclusive, and supportive work environment&nbsp;</li> <li>A workplace led by Gen Z and Millennials&nbsp;</li> </ul><p><strong>Employment type:</strong>&nbsp;</p><br><ul> <li>Full-time&nbsp;</li> <li>On-site&nbsp;</li> </ul><p><strong>Working days:</strong>&nbsp;</p><br><ul> <li>Monday to Friday: Night Shift&nbsp;</li> <li>6th day: Based on need, managed fairly based on priorities and urgency&nbsp;</li> </ul><p><strong>Ready to make your mark?</strong>&nbsp;</p><br><p>Apply now for a career that merges your talents with innovation. At <strong>WUDUH</strong>, your journey to a fulfilling career is just a click away!&nbsp;</p><br><p>Learn more at <strong><em>wuduh.zenats.com</em></strong>&nbsp;</p><br><p><strong>Students and fresh graduates are encouraged to apply. </strong>&nbsp;</p><br><p><em>Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers.</em>&nbsp;</p><br><p><strong>Stay connected</strong>&nbsp;</p><br><p><em>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at </em><strong><em>WUDUH</em></strong><em>.&nbsp;</em>&nbsp;</p><br><p><em>You can find us on:&nbsp;</em>&nbsp;</p><br><ul> <li> <em>LinkedIn</em>&nbsp;</li> <li> <em>Instagram</em>&nbsp;</li> </ul><p><em>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</em></p><br> <br> </div>

<p>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p><p>Your Opportunity: We are seeking a highly experienced Senior Software Engineer to act as a technical pillar within our innovative engineering team. This role is ideal for a high-impact Individual who thrives on autonomy and scale. You will be responsible for driving massive, complex projects from conceptualization and architectural design all the way to implementation, deployment, and landing. You will operate at a high level, providing technical leadership across multiple teams. By working closely with product managers, leadership, and engineers across the company, you will shape our technical strategy, tackle our most difficult scaling challenges, and continuously broaden the capabilities of our cutting-edge AI and contact center solutions.</p><p>Your Top Responsibilities:</p><ul><li>End-to-End Ownership: Drive massive, cross-functional engineering projects from raw concept to successful production deployment and monitoring.</li><li>Architectural Leadership: Lead the design and architecture of highly available, scalable, and robust systems, services, and databases that span across multiple engineering teams.</li><li>Technical Force Multiplier: Set the standard for engineering excellence. Conduct rigorous code reviews, establish best practices, and improve our development and deployment pipelines and strategies.</li><li>Complex Problem Solving: Debug, profile, and troubleshoot the most complex systemic and performance issues within a high-concurrency, real-time SaaS environment.</li><li>Cross-Team Alignment: Act as a technical anchor, collaborating with various squads to ensure architectural consistency, and the strategic reduction of technical debt.</li><li>Mentorship: Elevate the entire engineering team by mentoring mid-level and junior engineers, guiding their technical growth, and helping ramp up new joiners.</li></ul><p>What We Expect from You:</p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul><p>What We Provide:</p><ul><li>Join a world-class team at Maqsam, where your growth is our priority. Here s what you can expect:</li><li>High-Impact Work: The autonomy to drive massive projects that directly impact our core business and thousands of users.</li><li>A Collaborative and Friendly Environment: Work with talented, seasoned professionals who are passionate about what they do.</li><li>Personal and Professional Growth: Opportunities to learn, lead, and cement yourself as a world-class engineering leader.</li><li>Fair Compensation: We deeply value your contribution and expertise.</li><li>Transparency: A culture that thrives on open communication and flat technical discussions.</li><li>Benefits: First-class health insurance, and more.</li><li>Part of Something Big: Be proud of being part of the most exciting AI-powered SaaS business in the MENA region.</li></ul><p>Ready to lead at Maqsam? Apply now! #LI-DNI</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of software engineering experience , with a heavy focus on backend or full-stack development in a high-scale SaaS environment.</li><li>Elite Independent Contributor Capabilities: Proven track record of independently leading large-scale technical initiatives and delivering production-ready, highly optimized software.</li><li>Deep Architectural Knowledge: Advanced expertise in system design, distributed systems, caching strategies, and API design optimized for high availability.</li><li>Database Mastery: Extensive experience with relational databases (e.g., PostgreSQL), including schema design, query optimization, and handling data at scale.</li><li>Operational Excellence: Strong foundational knowledge of cloud infrastructure, observability, and deploying robust features.</li><li>Adaptability: A proven ability to rapidly learn, evaluate, and integrate bleeding-edge technologies and frameworks.</li></ul><p>Additional Information (Added Advantages):</p><ul><li>Leadership &amp; Management: While this is highly suited for an Individual Contributor, previous experience in engineering management, formal Tech Lead roles, or people management is a strong plus .</li><li>Domain Experience: Experience working on VoIP-related projects (WebRTC, SIP, etc.) or real-time communication platforms is a strong plus.</li><li>Stack Alignment: Deep expertise with Ruby on Rails (or similar frameworks), JavaScript/Vue.js (or comparable frontend frameworks), and PostgreSQL is preferred.</li><li>AI/LLM Exposure: Experience integrating or building around Large Language Models, machine learning pipelines, or data-heavy applications.</li><li>Education: A degree in Computer Science, Engineering, or a related field is preferred.</li></ul>