Planning Engineer Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Role Overview We’re looking for a Senior Product Manager to lead a significant product area, drive the roadmap and deliver high-impact features.<br> This person will partner closely with engineering, design, data, and operations teams to define strategy, prioritize initiatives, execute with an agile mindset and measure success with data.<br> The ideal candidate thrives in a fast-moving environment and has the ability to balance immediate outcomes with long-term vision.<br> Key Responsibilities Define product vision, strategy and roadmap for a key domain, aligned with business goals and customer needs.<br> Drive end-to-end delivery of product initiatives: ideation, prioritization, user stories, agile sprint execution, launch and iteration.<br> Use data and analytics tools to measure product performance, run experiments (A/B testing), and iterate based on results.<br> Collaborate cross-functionally (engineering, design, data science/analytics, operations, marketing) to deliver value.<br> Influence stakeholders, present product strategy and roadmap to leadership, align teams, manage trade-offs.<br> Mentor and support junior product colleagues; contribute to product culture, agile practices and continuous improvement.<br> What We’re Looking For 5+ years of product management experience, preferably in B2C, marketplace, e-commerce or food-delivery context (or similarly scaled environment).<br> Proven track-record of delivering consumer-facing products end to end.<br> Strong analytical skills: comfortable using SQL / data visualization / analytics tools (e.<br>g., Mixpanel, Amplitude, Looker) to drive decisions.<br> Deep understanding of agile methodologies, sprint planning, backlog management, user stories and product delivery frameworks.<br> Excellent communication and stakeholder management skills; ability to distill complex ideas into clear requirements and strategic story.<br> Passion for user experience, experimentation mindset and ability to thrive in fast-paced, dynamic environments.<br> Nice to Have Experience with marketplaces, logistics/last-mile delivery, or food-tech platforms.<br> Familiarity with OKRs, squad/tribe structures or product frameworks used at high-growth tech companies.<br> Previous exposure to experimentation frameworks (A/B testing, multivariate testing) and scalable analytics.<br> Experience working across different geographies or culturally distributed teams.<br></span> </div>

<p><b>Responsibilities</b></p><p>Plan and deliver engaging English lessons aligned with the approved curriculum and learning objectives.</p><p>Develop lesson plans that enhance students reading, writing, speaking, listening, grammar, and communication skills.</p><p>Adapt teaching strategies and differentiate instruction to meet diverse student learning needs and abilities.</p><p>Create a positive, safe, and engaging English classroom environment through effective classroom management.</p><p>Assess students English language proficiency and academic progress using various assessment methods.</p><p>Prepare quizzes, tests, assignments, and provide timely feedback to support student improvement.</p><p>Maintain accurate records of student grades, attendance, and academic progress.</p><p>Communicate regularly with parents regarding students English performance, progress, attendance, and behavior.</p><p>Integrate technology, digital resources, and innovative teaching methods to enhance language learning.</p><p>Encourage students to develop confidence in using English for academic and real-life communication.</p><p>Participate in school activities, events, committees, field trips, and professional development programs.</p><p>Support curriculum development and improvement initiatives while implementing feedback from supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><p>Bachelor s Degree in English Language, English Literature, English Education, or a related field.</p><p>Valid teaching certificate/license issued by the Jordanian Ministry of Education.</p><p>Previous experience teaching English in a school environment is preferred.</p><p>Strong knowledge of English language teaching methods, curriculum planning, and assessment practices.</p><p>Excellent classroom management and student engagement skills.</p><p>Strong verbal and written communication skills in English.</p><p>Ability to build positive relationships with students, parents, and colleagues.</p><p>Proficiency in educational technology and Microsoft Office applications.</p><p>Strong planning, organization, and time management skills.</p><p>Ability to differentiate instruction and support students with varying English proficiency levels.</p><p>Commitment to continuous professional development and improving teaching practices.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u><span>Job Purpose</span></u></strong></p><br><br><p><span>To maximize the sales revenue from an existing base of customers, whilst at the same time generating new revenue from new customers.</span></p><br><br><br><span></span><p><u><span><strong>PrincipalAccountabilities</strong></span></u></p><br><br><br><p><span><span>a)</span></span><span>Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.</span></p><br><br><br><p><span><span>b)</span></span><span>Probe, question and understand completely the customer needs and requirements to understand where DHL’s service offering can add value to the customers business.</span></p><br><br><br><p><span><span>c)</span></span><span>Identify potential, negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers.</span></p><br><br><br><p><span><span>d)</span></span><span>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional sales revenue from new customers.</span></p><br><br><br><p><span><span>e)</span></span><span>Monitor credit issues and liaise with Finance Department and be aware of issues with no payment and take action where necessary to ensure outstanding money is collected.</span></p><br><br><br><p><span><span>f)</span></span><span>Update and maintain call details on DHL tools, ensure appropriate internal forms are updated so that all information is accessible for future reference and monitoring.</span></p><br><br><br><p><span><span>g)</span></span><span>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.</span></p><br><br><br><p><span><span>h)</span></span><span>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early.</span></p><br><br><br><p><strong><u><span>Nature and Scope</span></u></strong></p><br><br><br><br><p><strong><span><span>a)</span></span></strong><strong><span>Context</span></strong></p><br><br><p><span>The telesales team works together in the Country Office. The team is expected to grow the revenue from small to medium customers through a telephone relationship. At the same time, the function of the team is also to provide support to the Field Sales team and to provide quality leads for high potential customers.</span></p><br><br><br><p><strong><span><span>b)</span></span></strong><strong><span>Reporting Relationships</span></strong></p><br><br><p><span>The Tele sales Executive reports directly to the senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>c)</span></span></strong><strong><span>Contacts</span></strong></p><br><br><br><p><strong><span>Internal</span></strong></p><br><br><p><span>Sales team</span></p><br><br><p><span>Customer Service</span></p><br><br><p><span>Customer Accounting</span></p><br><br><p><span>Operations</span></p><br><br><p><span>Sales Management team</span></p><br><br><p><span>Air Operations</span></p><br><br><br><p><strong><span>External</span></strong></p><br><br><p><span>DHL existing customers</span></p><br><br><p><span>DHL network</span></p><br><br><br><p><strong><span><span>d)</span></span></strong><strong><span>Problem Solving</span></strong></p><br><br><p><span>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business. There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></p><br><br><br><p>The core function of a Tele sales executive is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, the senior management is always available to assist.</p><br><br><br><p><strong><span><span>e)</span></span></strong><strong><span>Decision Making</span></strong></p><br><br><p><span>When negotiating rates and contracts, Tele sales executives are authorized to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></p><br><br><br><p>In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</p><br><br><br><p><strong><span><span>f)</span></span></strong><strong><span>Planning and Organization</span></strong></p><br><br><p><span>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></p><br><br><br><p><span>The planning and organization will be monitored by the Senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>g)</span></span></strong><strong><span>Job Challenge</span></strong></p><br><br><p><span>The most consistent, regular challenge to overcome is that of price. The most demanding part of the position is to make the customer value the service of DHL enough to pay the premium required to use DHL. This requires the Tele sales executive to act as a consultant, to understand the needs of the specific company they are dealing with, and to recognize the implications of DHL’s service on their business. Once these implications are understood, the difficult part is to make the<em>customer</em>recognize these and be prepared to pay for the service difference.</span></p><br><br><br><p><strong><u><span>Knowledge, Skills and Experience</span></u></strong></p><br><br><br><br><p><strong><span>Education</span></strong></p><br><br><p><span>A bachelor’s degree or equivalent work experience preferable business related</span></p><br><br><br><p><strong><span>Experience</span></strong></p><br><br><p><span>Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></p><br><br><p><span>Driving license an advantage</span></p><br><br><p><span>1 to 2 years of DHL experience (if transferred within)</span></p><br><br><br><p><strong><span>Technical Knowledge/Skills</span></strong></p><br><br><p><span>Great English communication skills – written and oral</span></p><br><br><p><span>Excellent PC skills (MS Word &amp; Excel)</span></p><br><br><p><span>Numerically literate</span></p><br><br><p><span>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services</span></p><br><br><br><p><strong><span>Personal Attributes</span></strong></p><br><br><p><span>Well-developed communication &amp; selling skills</span></p><br><br><p><span>Professional Telephone Behavior</span></p><br><br><p><span>Customer Services attitude (controlled temperament)</span></p><br><br><p><span>Dedicated, Hardworking and Enthusiastic</span></p><br><br><p><span>Flexible and prepared to work long hours</span></p><br><br><p><span>Reliable</span></p><br><br><p><span>Ability to work under pressure</span></p><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>UNRWA HQ-Amman<br> Expected duration<br>Five months<br> Duties and Responsibilities<br>Organisational Setting and Reporting UNRWA extends humanitarian, human development and protection assistance to registered Palestine refugees in Gaza, Jordan, Lebanon, Syria and the West Bank, including East Jerusalem. The Agency provides direct, government-like services in these fields, including education, health care, relief and social services, protection, infrastructure and camp improvement, microfinance and emergency assistance, in 2025 serving over 3.25 million Palestine refugees and other eligible persons. UNRWA does this through over 25,000 staff and 1,100 installations. The scale and nature of the Agency’s work means that UNRWA has both a key role to play in addressing environmental sustainability in Palestine refugee communities and an obligation to minimise the negative environmental impact of its own operations. Reflecting this, the Agency’s Environmental Sustainability Policy (2022) sets out prioritised, time-bound actions to mainstream environmental sustainability across UNRWA operations until 2030. With additional funding needed to deliver many of these actions, the Agency is exploring more systematic engagement with climate finance opportunities. Working under the supervision of the Senior Programme Officer, the selected intern(s) will support UNRWA in seeking accreditation with global climate financing mechanisms and funds. This is an exciting opportunity to: (i) build experience within a United Nations agency; (ii) support UNRWA in making its operations environmentally sustainable; and (iii) gain valuable first hand experience in the process of accessing climate financing. The selected intern(s) will be based in the Department of Planning at UNRWA Headquarters in Amman, Jordan. This vacancy is offered with an immediate start and is expected to continue until 31 December 2026. Responsibilities Working under supervision of the Senior Programme Officer in the Department of Planning, the intern(s) will: • Identify the accreditation requirements for global climate financing mechanisms and funds. • Conduct scoping studies to determine the level of UNRWA compliance with accreditation requirements. • Work with Agency Headquarters departments and divisions to address gaps in compliance with the accreditation requirements. • Compile, organise and quality assure supporting documentation for submission as part of the accreditation process(es) and coordinate with UNRWA Headquarters departments and divisions to ensure submission deadlines are met. • Draft briefing notes and updates for Department of Planning management on the status of accreditation applications. • Contribute to other environmental sustainability initiatives as directed by the assignment supervisor. Competencies: • Very good command of Microsoft 365 applications, especially Word, Excel, Sharepoint and PowerPoint. • Excellent time management, attention to detail, organisational skills and communication, including the ability to draft clearly and precisely in English.<br> Qualifications/special skills<br>• Recent graduate with a master's degree, or currently enrolled in a graduate programme, in sustainability management, natural resource management, business/public administration, international relations or a related subject that demonstrates interest and knowledge in environmental sustainability.<br> Languages<br>Fluency in English is required, both orally and in writing.<br> Additional Information<br>Interns are not financially remunerated by UNRWA. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. A completed online application (comprised a covering letter and Personal History Profile) is required. Incomplete applications will not be reviewed. The covering letter must include: • Information on your degree programme (what are you currently studying? Include mention of any relevant course work). • Your graduation date (when will you graduate or when did you graduate from the programme?). • A short explanation as to why you are interested in becoming an intern with UNRWA and why you are the best candidate for this specific internship opportunity. In your online Personal History Profile, be sure to include all past work and academic experiences as well as three references. Only those applicants shortlisted for interview will be contacted.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p>The ADPE-Service Desk Administrator is the front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in person, by phone, using Remedy or via email. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. The ADPE-Service Desk Administrator installs troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office Suites; troubleshoots and resolves network connectivity issues at the desktop level; and joins personal computers (PCs) to local domains as required. The Administrator configures local PC connections to network printers; troubleshoots Microsoft Exchange Server connectivity issues; and installs and troubleshoots other software and peripheral devices as required by the customer. Additionally, this position may also monitor Tier 1/2 server operations and performance using appropriate software applications and tools. The Administrators shall be the Point of Contact for all local enterprise systems issues (regardless of classification), create and/or manage trouble tickets, and monitor status and report outages to Network Operations Center (NOC). Excellent customer service skills are mandatory.</p><p>Program: OMDAC-SWACA</p><p>This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</p><p>You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.</p><p>Responsibilities</p><ul><li>Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues. Excellent interpersonal skills are required.</li><li>Provides telephone customer support for incoming and follow-up calls used for initial troubleshooting.</li><li>Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office Suites.</li><li>Troubleshoots all other site authorized software with IMOs and users.</li><li>Creates logon and email accounts using Microsoft Exchange Server and User Manager.</li><li>Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS administration.</li><li>Works within a small continuous improvement focused team.</li><li>Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</li><li>Operates and maintains all aspects of server administration to include but is not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues etc.</li><li>Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.</li><li>Installs and configures network printers.</li><li>Joins client computers to Microsoft Active Directory domains.</li><li>Configures Microsoft Outlook and manages personal folders in all versions of Outlook.</li><li>Installs, configures, and maintains security software on military computer systems.</li><li>Repairs and maintains desktop and laptop hardware.</li><li>Daily administration of Exchange 200X servers and Outlook Web Access.</li><li>Proficiency in Microsoft SMS, MOM, SCCM and WSUS.</li><li>Performs VERITAS Backup Exec to conduct file server Backup / Restores.</li><li>Maintain Systems Availability and perform regular maintenance on equipment.</li><li>Proficient at hardware maintenance and troubleshooting of various vender Server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.</li><li>Maintaining antivirus / security requirements by the US Army standards and regulations.</li><li>Provides user and Microsoft Exchange account maintenance as required.</li><li>Performs other duties and assignments as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Requires an active Secret Clearance</li><li>One year of related experience may be substituted for one year of education if degree is required.</li><li>High School diploma or GED required.</li><li>Bachelor s Degree in information technology (IT) or a related field preferred.</li><li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>The authorized certifications for this job title are listed as follows: BASELINE: Cisco: CCNA: Certified Network Associate - Security Cisco: CCNP: Certified Network Professional - Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024) CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Network+ ce CompTIA: Security+ ce CompTIA: SecurityX ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner COMPUTING ENVIRONMENT (CE): CompTIA: Server+ Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Productivity Solutions Expert Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator Microsoft: MD-100: Windows Client Microsoft: MTA: Microsoft Technology Associate Microsoft: MTA: Windows Server Administration Fundamentals</li><li>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree.</li><li>Required to be an expert in all functions relating to a Windows Server operating system environment.</li><li>Must be able to apply extensive knowledge of a variety of the IA field s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.</li><li>Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.</li><li>Experience with a customer service-oriented company.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Responsible for leading and coordinating digital banking projects and Agile delivery activities within the banking and financial services industry.<br> Collaborate closely with cross-functional teams including business, IT, operations, compliance, and external vendors to ensure successful delivery of digital initiatives aligned with business objectives and customer expectations.<br> Facilitate Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives while supporting teams in adopting Agile best practices and continuous improvement culture.<br> Work closely with product owners and stakeholders to prioritize requirements, manage project backlogs, and ensure clear communication across teams.<br> Monitor project timelines, deliverables, risks, dependencies, and escalations while providing regular management reporting and status updates.<br> Support issue resolution, testing coordination, and delivery governance to ensure smooth project execution in fast-paced banking environments.<br> Drive digital transformation and innovation initiatives across mobile banking, onboarding, payments, customer experience, and digital channels while ensuring compliance with banking standards and operational excellence.<br> Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure effective team collaboration and performance.<br> Coach and guide teams in Agile principles, best practices, and Scrum frameworks to foster a culture of self-organization and accountability.<br> Work closely with product owners to define and prioritize the product backlog, ensuring clarity and shared understanding among team members.<br> Help resolve impediments and challenges faced by the team to ensure smooth progress toward project goals.<br> Collaborate with stakeholders and management to foster open communication regarding project status, risks, and opportunities for improvement.<br> Promote continuous improvement by encouraging reflection and adaptation within teams and by implementing best practices in Agile methodologies.<br> Monitor team performance and progress, providing metrics and reports to stakeholders to assess team health and effectiveness.<br> Support and mentor team members, encouraging skill development and fostering a positive work environment.<br> Bachelor's degree in computer science, business administration, or a related field.<br> 5+ years of experience as a Scrum Master or in a similar role, preferably within the banking or financial services industry.<br> Deep understanding of Agile methodologies, particularly Scrum, and experience in Agile project management.<br> Skilled in stakeholder management, Agile delivery, project coordination, team collaboration, risk management, vendor coordination, and continuous process improvement with strong focus on customer-centric digital solutions and service excellence Strong understanding of the payments &amp; banking services.<br> Certification as a Scrum Master (CSM, PSM, or any equivalent Project management certification) is highly desirable.<br> Proven experience leading teams in delivering successful projects in a fast-paced environment.<br> Excellent communication, facilitation, and interpersonal skills.<br> Strong analytical and problem-solving abilities.<br> Ability to influence and drive change within teams and organizations.<br> Commitment to fostering a culture of continuous improvement and innovation.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>• The consultant will share the designed VNR in Arabic (160 pages) delivered to the satisfaction of the RCO and MoPIC teams. • One presentation (40 pages in total), delivered to the satisfaction of the RCO and MoPIC teams.<br> Work Location<br>Amman<br> Expected duration<br>2 months<br> Duties and Responsibilities<br>1. Background and Objective In line with Jordan’s commitment to implementing the 2030 Agenda for Sustainable Development and building on the country’s previous Voluntary National Reviews (2017 and 2022), the Office of the Resident Coordinator (RCO) is supporting MoPIC in the finalization of the VNR for 2026. 2. Objectives of the Assignment To support the Ministry of Planning and International Cooperation (MoPIC) in the designing Jordan’s Third Voluntary National Review (VNR 2026). This includes assisting the Ministry in designing the final report and related communication material in Arabic. 3. Scope of Work Under the supervision of the RCO Head Office and head of SDG unit at MoPIC, the consultant will carry out the following duties: • Design the overall visual layout and structure of the VNR report in Arabic, ensuring consistency with English version as well as with the guidelines and objectives set by MoPIC. • Develop visual assets, including infographics, charts, graphs, maps, and other data visualization tools, to effectively communicate complex data and information in the VNR. • Submit drafts of the visuals for approval by the RCO and MoPIC teams, incorporating feedback into final designs. • Maintain and organize the design files for the VNR, including all visuals, templates, and assets, ensuring they are easily accessible for future use and reference.<br> Qualifications/special skills<br>A Bachelor's degree in Sustainable Development, Economics, Statistics, Public Policy, International Relations, or any other related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 10 years of experience in graphic design, data visualization, or a related field is required. Proficiency in Adobe software applications (e.g., Photoshop, Illustrator, InDesign, etc.) is required. Strong knowledge of MS Office applications (Word, Excel, PowerPoint) is required. Good understanding of the 2030 Agenda for Sustainable Development and the Sustainable Development Goals (SDGs) is required. Familiarity with the VNRs and their preparation process is desirable. Previous experience working with government institutions and international organizations is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; For this position, fluency in English and Arabic is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p><p>Formulate and implement the company s commercial strategies in alignment with overall business objectives.</p><p>Lead and manage program-specific marketing and sales teams to ensure alignment with organizational goals and optimal performance.</p><p>Develop and execute commercial strategies aimed at expanding program reach, increasing market share, and driving sustainable revenue growth.</p><p>Analyze market trends, customer behavior, and competitor activities to identify opportunities and inform strategic planning.</p><p>Coordinate cross-functional between marketing, sales, and product teams to ensure cohesive execution of go-to-market plans and campaign initiatives.</p><p>Report on key performance indicators (KPIs) and commercial outcomes to senior management, providing insights and recommendations for continuous improvement.</p><p>Oversee the development of marketing materials, campaigns, and brand messaging to ensure alignment with commercial objectives.</p><p>Monitor customer satisfaction and feedback trends to guide product/service improvements and client retention strategies.</p><p>Lead strategic planning sessions with internal stakeholders to align commercial goals with overall organizational direction.</p><p>Mentor and develop commercial team members, fostering a high-performance culture through coaching and continuous learning.</p><p>Conduct risk assessments on commercial initiatives and develop mitigation plans to safeguard revenue and reputation.</p><p>Monitor customer satisfaction and feedback trends to guide product/service improvements and client retention strategies.</p><p>Review and approve marketing materials, social media content, and advertisements to maintain brand consistency and strategic relevance.</p><p>Assign and monitor delivery schedules for the drivers to ensure timely distribution of marketing materials, merchandise, or products.</p><p>Coordinate with the sales team to prepare promotional packages and ensure product availability ahead of campaign launches or key events.</p><p>Ensure graphic design outputs meet deadlines and support sales and marketing initiatives such as brochures, digital ads, and event displays.</p><p>Develop and implement standard operating procedures (SOPs) for the sales, marketing, and logistics teams to streamline workflow and reduce inefficiencies.</p><p>Conduct regular performance reviews for team members across departments, providing feedback and identifying training needs.</p><p>Collaborate with the marketing team to plan and execute field events, pop-up promotions, or exhibitions, ensuring logistics and branding are aligned.</p><p>Track and optimize the usage of marketing assets and promotional inventory, coordinating closely with both drivers and designers.</p><p>Provide leadership during high-demand periods by reallocating resources across departments (e.g., assigning drivers to event setup or supporting sales during peak campaigns).</p><p>Foster a culture of accountability, collaboration, and continuous improvement within the finance function.</p><p>Perform any additional relevant tasks assigned by the direct Managers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in business, Marketing, or related field. Master s degree in business, Marketing, or any related field is preferred but not mandatory.</p><p>12+ years of experience in a relevant field. At least 5 years of experience in leadership or managerial role.</p><p>CPA, CFA, ACCA certificates are preferred but not mandatory.</p><p>A strong foundational understanding of fintech business models (SaaS, transaction volume, lending, etc.) and a genuine curiosity about the industry.</p><p>Required Skills Public Relations Marketing Leadership Skills Sales</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.<br> Our platform brings together products including Social Listening, OmniServe, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.<br> As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly.<br> The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.<br> Why this role matters We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.<br> This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made.<br> You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.<br> You'll operate at two levels.<br> At the product and feature level , you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building.<br> You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.<br> At the leadership level , you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.<br> The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.<br> What You'll Do Turn product data into decisions.<br> You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result.<br> Help teams define what success actually means.<br> You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched.<br> Understand how customers use our products.<br> You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck.<br> Evaluate whether our products are delivering value.<br> You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives.<br> Bring insights into product discovery.<br> You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist.<br> Challenge assumptions with evidence.<br> When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, “What does the data actually tell us?<br>” — constructively and without creating friction.<br> Identify opportunities before you're asked.<br> You won't wait for a stakeholder to request a report.<br> You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter.<br> Support experimentation.<br> You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us.<br> Make complex analysis easy to understand.<br> You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences.<br> Give leadership a clear view of product performance.<br> You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers.<br> Help Product become more self-sufficient with data.<br> You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question.<br> Raise data literacy across Product.<br> You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works.<br> Build trust across teams.<br> You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority.<br> What Success Looks Like In your first 3-6 months, you'll be building trust.<br> Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.<br> As you establish yourself, you'll start changing how decisions are made.<br> Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.<br> Ultimately, success means Product becomes more intelligent.<br> Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.<br> The shift we're looking for is simple: From “What happened?<br>” → “Why did it happen?<br>” → “What should we do about it?<br>" Who You Are You're naturally curious.<br> When you see an unexpected number, you don't just add it to a report — you want to know what's behind it.<br> You think commercially, not just analytically.<br> You understand that an interesting insight isn't necessarily a useful one.<br> You can connect product behaviour to customer value, business performance, and investment decisions.<br> You don't need to be given the question.<br> You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it.<br> You can zoom in and out.<br> You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy.<br> You're willing to challenge people.<br> You don't simply validate what a stakeholder already believes.<br> You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness.<br> You know that being right isn't enough.<br> Your analysis only creates value if people understand it and act on it.<br> You can turn complex findings into a simple story and a clear recommendation.<br> You're a strong communicator.<br> You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership.<br> You're proactive and self-directed.<br> You don't wait for a ticket to appear in your queue.<br> You notice something worth investigating and take ownership of finding out what it means.<br> You're comfortable with ambiguity and a changing environment.<br> Not every question will have a clean dataset or obvious answer.<br> You know how to work with imperfect information while being transparent about its limitations.<br> You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams.<br> You're technically strong.<br> You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools.<br> You understand product metrics deeply , including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour.<br> You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means.<br> You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room.<br> You have professional working proficiency in English.<br> Nice to Have Experience designing or evaluating A/B tests and experiments.<br> Experience with statistical analysis.<br> Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance.<br> Experience building or improving a product analytics function or data culture.<br> Experience presenting product recommendations to senior leadership.<br> Working knowledge of Python or R.<br> Experience working with B2B SaaS, enterprise products, AI products, or complex data-driven platforms.<br> What the hiring process will look like Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next.<br> Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems.<br> Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend.<br> Presentation Interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study.<br> Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The People and Culture Coordinator (P&amp;C Coordinator) reports to People and Culture Manager (P&amp;C Manager). The P&amp;C Coordinator will be responsible for supporting the P&amp;C Manager in leading and ensuring implementation of P&amp;C policies, goals, objectives, and guidelines; this includes overseeing P&amp;C Operational side in Personnel, Recruitment, Performance management, Staff care, Learning and Development, Employee Relations, Insurance and all P&amp;C Administrative services. The role involves working collaboratively with various departments and external stakeholders.</p><p><strong>Accountabilities</strong></p><p><strong>General</strong></p><ul><li>Ensure compliance with Plan International policies, donor/auditor requirements, safeguarding principles, Jordan Labour Law, and internal procedures across all P&amp;C operations.</li><li>Develop and maintain trackers and ensure P&amp;C data accuracy. Support the P&amp;C manager in data analysis, and provide recommendations to enhance the P&amp;C department s work.</li><li>Total Rewards and Compensation &amp; benefits, Contracting, including Job evaluation, salary scales and benefits review and update.</li><li>Build and maintain effective working relationships with Plan International staff as well as external stakeholders.</li><li>Support implementation of staff wellbeing, staff care, engagement, and healthy &amp; safe initiatives.</li><li>Support the P&amp;C Manager in workforce planning, succession planning, and the organizational development initiatives.</li></ul><p><strong>P&amp;C Operations and Service Delivery</strong></p><ul><li>Lead and manage smooth, timely, and compliant day-to-day P&amp;C operations and employee lifecycle processes.</li><li>Serve as the operational focal point for all P&amp;C services and ensure high-quality support to staff and managers.</li><li>Coordinate onboarding and induction processes for employees and non-employees, ensuring proper orientation and integration.</li><li>Ensure operational compliance, process efficiency, confidentiality, and proper documentation management across all P&amp;C functions.</li><li>Organize and support P&amp;C activities, wellbeing initiatives, and staff events.</li></ul><p><strong>Recruitment and workforce administration</strong></p><ul><li>Lead end-to-end recruitment processes for staff and volunteers, consultants, IBVs, CFW workers, etc., in line with Plan policies and organizational needs.</li><li>Coordinate job advertising, screening, interviews, reference checks, offers, onboarding, and recruitment documentation.</li><li>Provide operational guidance and support to hiring managers throughout recruitment processes.</li><li>Ensure all recruitment and onboarding records are complete, accurate, and properly archived.</li></ul><p><strong>Personnel Administration and HRIS Management</strong></p><ul><li>Manage and maintain employee and non-employee records, HRIS data, trackers, organizational charts, and personnel documentation.</li><li>Ensure proper administration of contracts, amendments, employment letters, leave tracking, timesheets, and employee lifecycle documentation.</li><li>Ensure accurate, confidential, and standardized filing systems (physical and electronic) in line with retention policies.</li><li>Act as the focal point for HRIS administration and data integrity.</li></ul><p><strong>Compensation, Payroll and Benefits</strong></p><ul><li>Coordinate accurate payroll preparation and ensure all monthly updates and supporting documentation are complete and compliant.</li><li>Oversee processing of non-employee payments and ensure timely submission to Finance.</li><li>Act as the focal point for social security administration and insurance coordination, including enrolments, updates, renewals, and staff support.</li><li>Respond to employee insurance and social security queries and coordinate exceptional cases when required.</li></ul><p><strong>Performance Management, Learning and Talent Development</strong></p><ul><li>Coordinate and monitor performance management cycles, objectives setting, development plans, and completion rates through HRIS reporting.</li><li>Lead and support Training Needs Assessments (TNA), learning initiatives, induction programmes, and mandatory trainings.</li><li>Coordinate internal and external learning opportunities and support implementation of staff development plans.</li><li>Foster a culture of learning, coaching, knowledge-sharing, and continuous development.</li></ul><p><strong>Employee Relations and Staff Support</strong></p><ul><li>Conduct employee relations investigations as assigned, ensuring proper documentation, professionalism, and adherence to organizational policies and labour law.</li><li>Provide guidance to employees and managers on policies, procedures, employee relations matters, and workplace concerns.</li><li>Support disciplinary processes, conflict resolution, mediation, and staff advisory processes in coordination with the P&amp;C Manager.</li><li>Promote respectful workplace behaviour, inclusion, safeguarding, and positive employee experience.</li></ul><p><strong>Reporting, Audit and Data Management</strong></p><ul><li>Ensure accuracy, integrity, and readiness of all P&amp;C operational data, trackers, and reports.</li><li>Prepare and maintain HR reports, KPIs, dashboards, recruitment trackers, onboarding trackers, leave reports, and workforce data.</li><li>Support internal and external audit processes and follow up on implementation of audit recommendations.</li><li>Support data analysis and provide operational recommendations to enhance P&amp;C processes and service delivery.</li></ul><p><strong>Key relationships</strong></p><ul><li>Internals : All Plan International Jordan staff and Reginal and Global Staff when needed</li><li>Externals : Ministry of Labour, Social Security, Medical Service Provider, HR / P&amp;C Forums like Jordan International Forum (JIF Group)</li></ul><p><strong>Technical expertise, skills and knowledge</strong></p><p><strong>Essential</strong></p><ul><li>University degree in any related field, or Human Resources Diploma</li><li>A minimum of 3 5 Years of experience in Human Resources/ People and Culture</li><li>Experience and knowledge in investigations and disciplinary processes</li><li>Experience in Learning and Development (L&amp;D) and Employee Relations (ER)</li><li>Experience in working in an international organization (INGO and/or UN)</li><li>Very strong understanding of Labour Law and Social Security laws</li><li>Excellent knowledge of Arabic and English mandatory.</li><li>Flexible work attitude and ability to work independently within a small team;</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University degree in any related field, or Human Resources Diploma</li><li>A minimum of 3 5 Years of experience in Human Resources/ People and Culture</li><li>Experience and knowledge in investigations and disciplinary processes</li><li>Experience in Learning and Development (L&amp;D) and Employee Relations (ER)</li><li>Experience in working in an international organization (INGO and/or UN)</li><li>Very strong understanding of Labour Law and Social Security laws</li><li>Excellent knowledge of Arabic and English mandatory.</li><li>Flexible work attitude and ability to work independently within a small team;</li><li>Excellent communication skills; Ability to effectively communicate with a diverse and cross-cultural audience</li><li>Good facilitation skills and ability to deliver induction briefing/trainings;</li><li>Analytical and problem-solving skills</li><li>Strong negotiation, organizational, facilitating and influencing skills</li><li>High degree of confidentiality and integrity</li><li>Strong planning and organizational skills</li><li>Proficiency in MS office tools (Word, Excel, Power point, Visio etc.)</li><li>Previous experience from working in complex and volatile contexts.</li></ul><p><strong>Behavioural Competencies</strong></p><ul><li>Planning and Delivering Results</li><li>Working with People</li><li>Communicating with Impact and respect</li><li>Empowering and building trust</li><li>Initiating action and change</li><li>Demonstrates ethics, integrity and confidentiality</li><li>Approaches work with professionalism, fairness and empathy</li><li>Resilient, adaptable and solution-oriented</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Publishing Manager (L2) Role Overview As an Associate Publishing Manager at Tamatem, you will own the publishing strategy and execution for a live title or support an existing manager.<br> This role sits at the intersection of marketing, community, and product, ensuring our games resonate with players, reach the right audiences, and achieve strong commercial performance.<br> You will take responsibility for day-to-day publishing operations, GTM planning, and player engagement, working cross-functionally to ensure campaigns, liveops, and content align with both player needs and company goals.<br> Key Responsibilities Game Launch &amp; GTM Drive go-to-market strategies for assigned titles, ensuring campaigns are localized, creative, and aligned with target player groups.<br> Publishing Operations Own day-to-day publishing execution (liveops calendars, event launches, campaign tracking).<br> Collaborate with external product managers or developers to ensure publishing plans complement in-game features and updates.<br> Community &amp; Player Insights Work with community managers to engage players and gather, structure and surfacing player feedback.<br> Translate player insights into actionable publishing strategies.<br> Market &amp; Commercial Awareness Monitor competitor launches and market trends in the MENA region.<br> Benchmarking features, pricing, and market trends.<br> Support revenue optimization through pricing, promotions, and offer design.<br> Cross-Functional Collaboration Align with UA, creative, localization, and product teams to deliver cohesive campaigns.<br> Act as a point of contact between internal teams and external partners (where applicable).<br> Requirements 2–5 years of experience in game publishing, product marketing, or related roles.<br> Experience executing marketing or publishing campaigns for digital products, preferably mobile games.<br> Strong understanding of player behavior, market trends, and community dynamics in MENA.<br> Solid project management skills: ability to coordinate across multiple stakeholders and deliver on deadlines.<br> Someone who gets things done.<br> Bilingual in Arabic and English.<br> Core Competencies Owns features or publishing areas within a product.<br> Collaborates across teams to shape publishing strategy and create marketing plans.<br> Analytical mindset; ability to track KPIs and adjust strategies based on data.<br> Takes initiative in driving GTM execution with measurable impact.<br> Builds solid understanding of game market performance and player needs.<br> 2–5 years of experience in game publishing, product marketing, or related roles.<br> Experience executing marketing or publishing campaigns for digital products, preferably mobile games.<br> Strong understanding of player behavior, market trends, and community dynamics in MENA.<br> Solid project management skills: ability to coordinate across multiple stakeholders and deliver on deadlines.<br> Someone who gets things done.<br> Bilingual in Arabic and English.<br></span> </div>

<p><h4>Description</h4> <p>Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.</p> <p>We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.</p> <p>All Syarah employees are expected to work in accordance with Syarah core values: tolerance, transparency, respect, integrity and positivity.</p> <h4>About the role:</h4> <p>The Product Owner – Shopping Experience will own the end-to-end shopping journey across web and app, focusing on discovery, conversion, and operational execution. This role works closely with operations, marketing, CX, engineering, design, Data/BI, and commercial stakeholders to deliver measurable improvements.</p> <h4>Responsibilities</h4> <ul> <li>Own the shopping experience roadmap and backlog (discovery & conversion).</li> <li>Translate business needs into clear user stories, requirements, and acceptance criteria.</li> <li>Run Scrum ceremonies: daily standups, sprint planning, backlog grooming, retros, and release coordination.</li> <li>Drive experimentation: define hypotheses, run A/B tests, measure impact, and scale winners.</li> <li>Monitor performance KPIs and funnels (e.g., CTR, lead submit, booking/downpayment, conversion, drop-offs).</li> <li>Partner with operations and CX to ensure smooth execution and reduce friction across processes.</li> <li>Align stakeholders and keep communication clear: scope, timelines, dependencies, and trade-offs.</li> <li>Ensure quality delivery with QA/UAT support and post-release monitoring.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years in product (PO/PM) with strong execution focus (preferably e-commerce / marketplaces).</li> <li>Strong analytics mindset: ability to analyze funnels, cohorts, and experiment results.</li> <li>Hands-on with product tools (examples): Mixpanel/GA, Jira/Confluence.</li> <li>Proven stakeholder management across multiple functions.</li> <li>Strong understanding of Scrum/Agile and day-to-day product delivery.</li> <li>Familiarity working closely with operations teams and operational workflows.</li> <li>Good understanding of the Saudi market and user expectations.</li> <li>Fluent in English (Arabic is a plus).</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.</p> <p>We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.</p> <p>All Syarah employees are expected to work in accordance with Syarah core values: tolerance, transparency, respect, integrity and positivity.</p> <h4>About the role:</h4> <p>The Product Owner – Shopping Experience will own the end-to-end shopping journey across web and app, focusing on discovery, conversion, and operational execution. This role works closely with operations, marketing, CX, engineering, design, Data/BI, and commercial stakeholders to deliver measurable improvements.</p> <h4>Responsibilities</h4> <ul> <li>Own the shopping experience roadmap and backlog (discovery & conversion).</li> <li>Translate business needs into clear user stories, requirements, and acceptance criteria.</li> <li>Run Scrum ceremonies: daily standups, sprint planning, backlog grooming, retros, and release coordination.</li> <li>Drive experimentation: define hypotheses, run A/B tests, measure impact, and scale winners.</li> <li>Monitor performance KPIs and funnels (e.g., CTR, lead submit, booking/downpayment, conversion, drop-offs).</li> <li>Partner with operations and CX to ensure smooth execution and reduce friction across processes.</li> <li>Align stakeholders and keep communication clear: scope, timelines, dependencies, and trade-offs.</li> <li>Ensure quality delivery with QA/UAT support and post-release monitoring.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years in product (PO/PM) with strong execution focus (preferably e-commerce / marketplaces).</li> <li>Strong analytics mindset: ability to analyze funnels, cohorts, and experiment results.</li> <li>Hands-on with product tools (examples): Mixpanel/GA, Jira/Confluence.</li> <li>Proven stakeholder management across multiple functions.</li> <li>Strong understanding of Scrum/Agile and day-to-day product delivery.</li> <li>Familiarity working closely with operations teams and operational workflows.</li> <li>Good understanding of the Saudi market and user expectations.</li> <li>Fluent in English (Arabic is a plus).</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Perform and execute accounts payable processes (invoices, payments, reconciliations, reports, vendor relations processes) and ensure timely and accurate financial transactions in line with internal policies and external regulations.</p> <h4>Key accountability areas</h4> <p><strong>Invoice processing:</strong><br> Process and verify vendor invoices, ensuring accuracy and proper authorization.<br> Resolve invoice disputes with vendors before posting to ensure accuracy and compliance.<br> Verify invoice accuracy and secure appropriate authorizations to ensure compliance before processing.</p> <p><strong>Payment processing:</strong><br> Initiate and process payments for vendors, ensuring that payments are timely, within agreed terms, and properly authorized.</p> <p><strong>Vendor reconciliation:</strong><br> Perform regular vendor account reconciliations to ensure that inquiries and discrepancies are identified and resolved promptly.</p> <p><strong>Vendor relations:</strong><br> Maintain effective communication with vendors and resolve disputes promptly.</p> <p><strong>Compliance and documentation:</strong><br> Maintain accurate records of invoices, payments, and correspondence for audit purposes.</p> <p><strong>Reporting:</strong><br> Prepare and update regular reports such as outstanding balances and aging.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide periodic reports detailing deviations and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, and procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policy, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined areas of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor's degree in accounting and finance or any relevant field.</p> <h4>Work experience</h4> <p>2 to 4 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Accounting methods</li> <li>Accounting best practices</li> <li>Accounting systems</li> <li>Appropriations planning</li> <li>Compliance management</li> <li>Vendor management</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Perform and execute accounts payable processes (invoices, payments, reconciliations, reports, vendor relations processes) and ensure timely and accurate financial transactions in line with internal policies and external regulations.</p> <h4>Key accountability areas</h4> <p><strong>Invoice processing:</strong><br> Process and verify vendor invoices, ensuring accuracy and proper authorization.<br> Resolve invoice disputes with vendors before posting to ensure accuracy and compliance.<br> Verify invoice accuracy and secure appropriate authorizations to ensure compliance before processing.</p> <p><strong>Payment processing:</strong><br> Initiate and process payments for vendors, ensuring that payments are timely, within agreed terms, and properly authorized.</p> <p><strong>Vendor reconciliation:</strong><br> Perform regular vendor account reconciliations to ensure that inquiries and discrepancies are identified and resolved promptly.</p> <p><strong>Vendor relations:</strong><br> Maintain effective communication with vendors and resolve disputes promptly.</p> <p><strong>Compliance and documentation:</strong><br> Maintain accurate records of invoices, payments, and correspondence for audit purposes.</p> <p><strong>Reporting:</strong><br> Prepare and update regular reports such as outstanding balances and aging.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide periodic reports detailing deviations and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, and procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policy, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined areas of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor's degree in accounting and finance or any relevant field.</p> <h4>Work experience</h4> <p>2 to 4 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Accounting methods</li> <li>Accounting best practices</li> <li>Accounting systems</li> <li>Appropriations planning</li> <li>Compliance management</li> <li>Vendor management</li> </ul></p><p></p>

<p><h4>Job Purpose</h4> <p>Perform and execute accounts payable processes (invoices, payments, reconciliations, reports, vendor relations processes) and ensure timely and accurate financial transactions in line with internal policies and external regulations.</p> <h4>Key Accountability Areas</h4> <p><strong>Invoice processing:</strong><br> Process and verify vendor invoices, ensuring accuracy and proper authorization.<br> Resolve invoice disputes with vendors before posting to ensure accuracy and compliance.<br> Verify invoice accuracy and secure appropriate authorizations to ensure compliance before processing.</p> <p><strong>Payment processing:</strong><br> Initiate and process payments for vendors, ensuring that payments are timely, within agreed terms, and properly authorized.</p> <p><strong>Vendor reconciliation:</strong><br> Perform regular vendor account reconciliations to ensure that discrepancies in inquiries are identified and resolved promptly.</p> <p><strong>Vendor relations:</strong><br> Maintain effective communication with vendors and resolve disputes promptly.</p> <p><strong>Compliance and documentation:</strong><br> Maintain accurate records of invoices, payments, and correspondence for audit purposes.</p> <p><strong>Reporting:</strong><br> Prepare and update regular reports on outstanding items, aging, etc.</p> <h4>Role Accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide periodic reports detailing deviations and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance with relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic Qualification</h4> <p>Bachelor degree in accounting and finance or any relevant field.</p> <h4>Work Experience</h4> <p>2 to 4 years</p> <h4>Technical / Functional Competencies</h4> <ul> <li>Accounting methods</li> <li>Accounting best practices</li> <li>Accounting systems</li> <li>Appropriations planning</li> <li>Compliance management</li> <li>Vendor management</li> </ul></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most — for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <h4>Our Shared Values</h4> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role Overview</h4> <p>During your tenure as a Project Manager, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Deliver exceptional client service, maximize results, and drive high performance from people while fostering collaboration across businesses and borders.</li> <li>Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with senior people.</li> <li>Understand key objectives for clients and Deloitte, align to people and objectives, and set priorities and direction.</li> </ul> <h4>Qualifications</h4> <ul> <li>An undergraduate degree in Engineering, Computer Science, Economics, Business Management, or other related fields. An MBA or a relevant Master’s degree is a plus.</li> <li>PMI-PMP or equivalent certification is a must.</li> <li>10+ years in managing or implementing technology systems, for example Core Banking (Temenos, Mambu, others), Enterprise Resource Planning (Oracle, others), and digital platforms.</li> <li>Experience working with different banking products across retail and commercial banking.</li> <li>Experience in setting up different PMO/transformational offices.</li> <li>Experience in strategy execution and performance management is a plus.</li> <li>KPI certificates are a big advantage.</li> <li>Experience managing a team of at least 5 people.</li> <li>Good command of written and spoken English and Arabic.</li> <li>Ability to work independently and handle multiple tasks and responsibilities in a deadline-oriented environment with flexible working hours.</li> <li>Willingness to travel (required).</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Location Amman - JDC</p><p>About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.</p><p>Our Purpose Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities. Our shared values guide the way we behave to make a positive, enduring impact: Lead the way Serve with integrity Take care of each other Foster inclusion Collaborate for measurable impact</p><p>During your tenure as a Project Manager, you will demonstrate and develop your capabilities in the following areas:</p><ul><li>Deliver exceptional client service, maximize results and drive high performance from people while fostering collaboration across businesses and borders</li><li>Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with senior people</li><li>Understand key objectives for clients and Deloitte, align to people and objectives and set priorities and direction</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>An undergraduate degree in Engineering, Computer Science, Economics, Business Management, or other related fields or any relevant degree, MBA or a relevant Master degree is a plus.</p><p>PMI-PMP or equivalent is a must</p><p>10+ years in managing or implementing technology systems, for example Core Banking (Temenos, Mambu, others), Enterprise Resource Planning (Oracle, others), and digital platforms</p><p>Experience in working with different banking products - across retail and commercial banking</p><p>Experience in setting up different PMO/transformational offices</p><p>Experience in Strategy execution and performance management is a plus</p><p>KPI certificates is a big advantage</p><p>Experience in managing a team of at least 5 people</p><p>Good command of written and spoken English and Arabic</p><p>Ability to work independently and handle multiple tasks and responsibilities in a deadline oriented environment with flexible working hours</p><p>Willingness to travel (required)</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary SkillUp MENA is seeking an experienced and results-driven Training Manager to lead the planning, development, and delivery of high-quality learning solutions for corporate clients across Jordan. The ideal candidate will manage the full training lifecycle, collaborate with clients to identify learning needs, oversee trainers and training operations, and ensure every program delivers measurable business impact in line with SkillUp MENA's learning philosophy.</p><p>Key Responsibilities</p><ul><li>Manage the end-to-end lifecycle of corporate training programs, from needs assessment to post-training evaluation.</li><li>Meet with clients to understand business objectives and recommend suitable learning solutions.</li><li>Design training plans, learning journeys, and development roadmaps.</li><li>Coordinate with internal teams, trainers, instructional designers, and project managers to ensure successful program delivery.</li><li>Recruit, evaluate, and manage freelance trainers and subject matter experts.</li><li>Develop training schedules, budgets, and project timelines.</li><li>Monitor training quality and learner satisfaction through evaluations and performance metrics.</li><li>Prepare training proposals, presentations, and client reports.</li><li>Ensure all training materials are updated, engaging, and aligned with industry best practices.</li><li>Maintain strong relationships with existing clients while identifying opportunities for additional learning solutions.</li><li>Support business development activities by participating in client meetings and solution presentations.</li><li>Ensure compliance with SkillUp MENA quality standards and project requirements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Human Resources, Education, Training, or a related field.</li><li>5+ years of experience in Learning &amp; Development, Corporate Training, or Training Management.</li><li>Experience working with corporate clients and managing multiple training projects simultaneously.</li><li>Strong knowledge of adult learning principles and instructional methodologies.</li><li>Experience with Learning Management Systems (LMS) is preferred.</li><li>Professional certifications such as CPTD, ATD, SHRM, CIPD, or PMP are considered an advantage.</li></ul><p>Required Skills</p><ul><li>Excellent presentation and facilitation skills.</li><li>Strong project management and organizational abilities.</li><li>Client relationship management.</li><li>Training needs analysis.</li><li>Curriculum planning and program development.</li><li>Leadership and team management.</li><li>Excellent communication and negotiation skills.</li><li>Problem-solving and decision-making abilities.</li><li>Proficiency in Microsoft Office and learning technologies.</li><li>Fluent in both Arabic and English (written and spoken).</li></ul><p></p></section>