Printing Engineer Jobs in Jordan
701 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>Job Role - Visualization Technology Specialist </strong><br> <strong>Location- Amman, Jordan. </strong><br> <strong>Strong Experience- 3D visualization, Unreal/Twinmotion, and immersive or AI-driven workflows</strong><br> <br> <strong>Position Overview:</strong><br> We are seeking a highly skilled <strong>Visualization Technology Specialist</strong> to create high-quality, state-of-the-art photorealistic 3D renderings and immersive storytelling content across architecture and engineering disciplines. The ideal candidate is highly proficient across the end-to-end CGI workflow from image planning and camera composition, modeling, lighting, texturing/material development, to final rendering and post-production. This role combines architectural visualization, VR engineering simulation, presentation design graphics, and emerging AI-assisted workflows, with support for UI/UX prototypes that communicate complex ideas in clear and engaging ways I think here we need to say that UI/UX is a plus, as this role is quite different than what a visualizer would typically do. The ideal candidate is both design-driven and technology-savvy I think we need someone that has a strong Artistic background, blended with technical skills and a persona that always keeps themselves up-to-date with latest technology, with the ability to master and integrate multiple software platforms to deliver cutting-edge visualization solutions.<br> <br> <strong>Key Responsibilities:</strong><ul><li>Lead the full CGI production workflow, including modeling, lighting, texturing, shading, look development, scene management, compositing, and post-production.</li><li>Deliver photorealistic 3D renderings, animations, and visualizations for architectural, engineering, and digital projects such as interiors, exteriors, masterplans, and infrastructure.</li><li>Develop and manage real-time rendering and immersive environments using AR/VR platforms (Unreal Engine, Twinmotion) to support design reviews and client engagement.</li><li>Create branded client presentations that integrate renders, diagrams, and storytelling to strengthen proposals and design reviews.</li><li>Support the design team in developing UI/UX layouts and prototypes for digital platforms including dashboards, interactive kiosks, and AR/VR applications.</li><li>Collaborate closely with architects, engineers, and consultants to visualize concepts effectively across all project stages.</li><li>Maintain consistency by ensuring all visuals align with project branding, design narrative, and technical accuracy.</li></ul>Research, experiment with, and apply AI-driven visualization tools (e.g., ComfyUI) to streamline workflows and improve production efficiency.<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>
<h4 ><strong >Job Title: Senior Maintenace Technician FSR # 801</strong></h4>
<div class="ltr description_div" >
<p ><strong >Location: Azraq Camp</strong></p>
<p ><strong >JOB SUMMARY:</strong></p>
<p ><span class="TextRun SCXW151423456 BCX8" lang="EN-US" ><span class="NormalTextRun SCXW151423456 BCX8" >The Senior Technician </span><span class="NormalTextRun SCXW151423456 BCX8" >is responsible for</span><span class="NormalTextRun SCXW151423456 BCX8" > leading and supporting the operation, repair, and upkeep of all hospital infrastructure, facilities, and utilities at Azraq Hospital. This includes electrical systems, HVAC, plumbing, life safety systems, and coordination with biomedical teams. </span><span class="NormalTextRun SCXW151423456 BCX8" >The</span><span class="NormalTextRun SCXW151423456 BCX8" > role ensures all maintenance activities are carried out safely, efficiently, and in compliance with IMC standards, healthcare regulations, and hospital SOPs, helping </span><span class="NormalTextRun SCXW151423456 BCX8" >maintain</span><span class="NormalTextRun SCXW151423456 BCX8" > uninterrupted hospital operations and patient safety.</span></span><span class="EOP SCXW151423456 BCX8" > </span></p>
<p ><strong >MAIN TASKS AND RESPONSIBILITIES</strong></p>
<ol>
<li>Develop and implement long-term maintenance strategies aligned with hospital goals. </li>
</ol>
<ol>
<li value="2">Lead capital improvement and infrastructure upgrade projects. </li>
</ol>
<ol>
<li value="3">Participate in budget planning and control for maintenance and facilities. </li>
</ol>
<ol>
<li value="4">Oversee day-to-day maintenance activities including HVAC, plumbing, electrical, medical gas systems, elevators, fire safety, and generators. </li>
</ol>
<ol>
<li value="5">Manage preventative, predictive, and corrective maintenance programs. </li>
</ol>
<ol>
<li value="6">Ensure proper upkeep of hospital infrastructure and buildings. </li>
</ol>
<ol>
<li value="7">Ensure hospital facilities comply with all relevant regulatory, safety, and accreditation standard of IMC. </li>
</ol>
<ol>
<li value="8">Maintain up-to-date documentation for audits and inspections. </li>
</ol>
<ol>
<li value="9">Coordinate safety drills and life safety system testing (fire alarms, emergency power systems, etc.). </li>
</ol>
<ol>
<li value="10">Supervise and provide directions to maintenance engineers, technicians, and support staff. </li>
</ol>
<ol>
<li value="11">Manage work schedules, performance evaluations, and training programs. </li>
</ol>
<ol>
<li value="12">Promote a safety-first culture and ensure staff adhere to SOPs and safety standards. </li>
</ol>
<ol>
<li value="13">Manage service contracts (e.g., waste disposal, HVAC servicing). </li>
</ol>
<ol>
<li value="14">Negotiate with suppliers and contractors to ensure cost-effective procurement of services and materials. </li>
</ol>
<ol>
<li value="15">Monitor energy usage and develop strategies to improve energy efficiency. </li>
</ol>
<ol>
<li value="16">Lead the facilities management response in emergencies (e.g., power outages, system failures, natural disasters). </li>
</ol>
<ol>
<li value="17">Maintain and test backup systems including emergency generators and UPS systems. </li>
</ol>
<ol>
<li value="18">Maintain accurate records of maintenance activities, inspections, asset inventory, and compliance reports. </li>
</ol>
<ol>
<li value="19">Provide regular updates to senior management regarding the status of facility operations, risks, and improvements. </li>
</ol>
<ol>
<li value="20">Ensure the presence of minimum required spare parts in the stock to facilitate the running operation of the hospital. </li>
</ol>
<ol>
<li value="21">Assist in the inspection, testing, and maintenance of diesel generators to ensure reliable backup power supply during outages. </li>
</ol>
<ol>
<li value="22">Monitor fuel levels, coolant, oil pressure, and battery condition. </li>
</ol>
<ol>
<li value="23">Support regular Load testing, automatic transfer switch (ATS) functionality checks, and respond to generator alarms. </li>
</ol>
<ol>
<li value="24">Coordinate with electrical technicians to ensure seamless operation during power failures, especially in critical areas (OT and ICU). </li>
</ol>
<ol>
<li value="25">Support the other location of IMC when required. </li>
</ol>
<p><strong>Scope of Work:</strong> </p>
<ul>
<li><strong>Area of Responsibility:</strong> All hospital buildings, utility systems, equipment rooms, grounds, parking facilities, and off-site facilities, if applicable. </li>
</ul>
<ul>
<li><strong>Systems Covered:</strong> Electrical systems, mechanical (HVAC), plumbing, fire protection, elevators, building automation systems (BAS), medical gas systems, waste management, emergency power systems. </li>
</ul>
<ul>
<li><strong>Personnel Supervised:</strong> Maintenance supervisors, technicians, electricians, plumbers, HVAC specialists, and external contractors. </li>
</ul>
<p ><strong >MINIMUM REQUIREMENTS</strong></p>
<ul >
<li>Bachelor’s degree or diploma in mechanical, Electrical, Civil Engineering, or Facilities Management (master’s preferred).</li>
<li>IT knowledge in Microsoft (Word, Excel) and internet use. </li>
<li>Minimum 5 years in a healthcare or hospital environment.: </li>
<li>10+ years of experience in facility or maintenance management. </li>
<li>Professional certification (e.g., CFM, CHFM, PMP) is an advantage. </li>
</ul>
<p ><strong >Ethical Conduct at International Medical Corps </strong></p>
<p >As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships. </p>
<p >International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve. </p>
<p >As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps. </p>
<p ><strong >Equal Opportunities </strong></p>
<p >International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran. </p>
<p ><strong >Misconduct Disclosure Scheme </strong></p>
<p >All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms understanding of these recruitment procedures.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The main role of a Frontend Specialist is to independently deliver medium-complexity frontend features across web and mobile applications using React.<br>js and React Native.<br> The Frontend Specialist is responsible for translating product requirements into scalable technical solutions, building reusable UI components, integrating APIs and backend services, optimizing application performance, and contributing to frontend architecture and code quality standards.<br> The role also includes mentoring junior developers, participating in code reviews, collaborating with cross-functional teams, and ensuring seamless user experiences across platforms.<br> Key Responsibilities: Independently design and deliver medium-complexity features across React.<br>js and React Native applications, with limited senior oversight.<br> Translate product requirements into technical designs, breaking work down into estimable tasks and flagging risks early.<br> Build, optimize, and maintain reusable UI components and contribute to the team’s shared component library.<br> Implement and review integrations with RESTful APIs, payment endpoints, and back-end microservices, with attention to error handling and security.<br> Apply performance optimization techniques in day-to-day work: lazy loading, memoization, bundle awareness, and React Native rendering performance.<br> Conduct meaningful code reviews for junior developers and provide technical guidance during pair-programming and onboarding.<br> Write and maintain unit and integration tests; contribute to the team’s end-to-end testing strategy under senior guidance.<br> Participate in sprint planning, refinement, and estimation; own delivery of committed sprint work.<br> Investigate, reproduce, and fix production defects, including participation in incident triage when frontend issues are involved.<br> Contribute to internal documentation, coding standards, and knowledge-sharing sessions.<br> Collaborate closely with UI/UX designers, backend engineers, and QA to deliver coherent end-user experiences.<br> 2–4 years of professional frontend development experience with hands-on production work in React.<br>js and/or React Native.<br> Bachelor’s degree in Computer Science, Software Engineering, IT, or a related technical discipline.<br> Demonstrable track record of delivering features end-to-end with limited supervision.<br> Portfolio, GitHub profile, or case studies showing real production work.<br> Excellent communication and teamwork capabilities.<br> Preferred Skills Strong proficiency in JavaScript (ES6+) and working proficiency in TypeScript.<br> Solid command of React.<br>js: hooks, context, component composition, and common performance pitfalls.<br> Practical experience building and shipping React Native features to iOS and Android, including debugging native build issues at a basic level.<br> Hands-on experience with at least one state management library (Redux, MobX, or Zustand).<br> Comfortable consuming and debugging RESTful APIs; basic exposure to WebSocket-based integrations.<br> Confident with Git workflows: branching, rebasing, resolving conflicts, and structured pull requests.<br> Experience writing unit tests with Jest and React Testing Library; familiarity with at least one E2E tool (Cypress, Playwright, or Detox).<br> Working understanding of CI/CD pipelines (GitHub Actions, GitLab CI, or Jenkins).<br> Awareness of common web security risks (XSS, CSRF, JWT/OAuth 2.<br>0). Familiarity with responsive design, accessibility basics, and cross-browser/cross-device compatibility.<br> Working knowledge of Angular (components, services, routing, reactive forms, RxJS, NgRx).<br> Prior experience in fintech, banking, payments, or any regulated industry.<br> Exposure to micro-frontend concepts or modular frontend architectures.<br> Familiarity with performance monitoring tools (Lighthouse, Sentry, Datadog) and Core Web Vitals.<br> Experience with UI component libraries (Ant Design, Material UI, PrimeNG) and/or Storybook.<br> Basic understanding of native iOS (Swift) or Android (Kotlin).<br> Exposure to server-side rendering frameworks (Next.<br>js, Nuxt.js, or Angular Universal).<br> Awareness of PCI-DSS or similar compliance considerations for frontend applications.<br> Excellent communication and collaboration skills.<br> Ability to work under pressure and manage multiple priorities effectively.<br> Willingness to mentor junior developers and contribute to knowledge-sharing initiatives.<br></span> </div>
<p><h4>Description</h4>
<p><strong>Who are we?</strong><br>
We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! Making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p>
<h4>The job in a nutshell</h4>
<p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants team and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurant customers browse digital menus, place orders, and pay for orders.</p>
<h4>What will you do?</h4>
<p>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap, and backlog for it, and drive meaningful impact for customers and the business.</p>
<ul>
<li>Identify, conceptualize, and develop new features and products that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and prioritize what’s best for the company based on specific goals and impact.</li>
<li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing, etc.</li>
<li>Develop, lead, and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions.</li>
<li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses.</li>
<li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable.</li>
<li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team.</li>
<li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conduct and facilitate market and competitor research with adjacent functions (e.g., design, ops, etc.).</li>
</ul>
<h4>Who will excel</h4>
<ul>
<li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&B, hospitality, or last-mile delivery tech industries).</li>
<li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders.</li>
<li>Experience operating in multi-market / multi-region environments.</li>
<li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurrent tasks.</li>
</ul>
<h4>What we offer you?</h4>
<ul>
<li>We believe you will love working at Foodics!</li>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in-office.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p><strong>Who are we?</strong><br>
We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! Making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p>
<h4>The job in a nutshell</h4>
<p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants team and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurant customers browse digital menus, place orders, and pay for orders.</p>
<h4>What will you do?</h4>
<p>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap, and backlog for it, and drive meaningful impact for customers and the business.</p>
<ul>
<li>Identify, conceptualize, and develop new features and products that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and prioritize what’s best for the company based on specific goals and impact.</li>
<li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing, etc.</li>
<li>Develop, lead, and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions.</li>
<li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses.</li>
<li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable.</li>
<li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team.</li>
<li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conduct and facilitate market and competitor research with adjacent functions (e.g., design, ops, etc.).</li>
</ul>
<h4>Who will excel</h4>
<ul>
<li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&B, hospitality, or last-mile delivery tech industries).</li>
<li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders.</li>
<li>Experience operating in multi-market / multi-region environments.</li>
<li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurrent tasks.</li>
</ul>
<h4>What we offer you?</h4>
<ul>
<li>We believe you will love working at Foodics!</li>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in-office.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p> <strong>Who Are We </strong> </p> <p> <em>We Are Foodics!</em> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> </p> <p> <strong>The Job in a Nutshell </strong> </p> <p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants <strong>team</strong> and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurants customers browse digital menus, place orders, and pay for orders.</p> <p> </p> <p> <strong>What Will You Do </strong> </p> <ul> <ul> <li>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap and backlog for it and drive meaningful impact for customers and the business. </li> <li>Identify, conceptualize and develop new features and products, that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and priorities what s best for the company based on specific goals and impact. </li> <li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing etc. </li> <li>Develop, lead and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions. </li> <li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses. </li> <li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable. </li> <li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team. </li> <li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conducting/facilitating market and competitor research with adjacent functions (e.g. design, ops etc.) </li> </ul> </ul> <p> </p> <p> </p> <p> <strong>Who Will Excel </strong> </p> <ul> <li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&B, hospitality, or last-mile delivery tech industries). </li> <li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders. </li> <li>Experience operating in multi-market / multi-region environments. </li> <li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurring tasks..</li> </ul> <p> <strong>What We Offer You </strong> </p> <p>We believe you will love working at Foodics!</p> <ul> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul> <p> </p> <p> </p> <p> </p></div></section>
<p><h4>Description</h4>
<p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p>
<p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p>
<h4>Job overview</h4>
<p>We are seeking an experienced senior Salesforce Agentforce to lead the design and delivery of enterprise-grade AI agent solutions using Salesforce Agentforce. This role requires deep expertise in Agentforce architecture, Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), and the Salesforce platform. You will work closely with business stakeholders, architects, delivery teams, and executive leadership to identify AI use cases, define solution architectures, and drive successful Agentforce implementations across complex enterprise environments.</p>
<h4>Role responsibilities</h4>
<ul>
<li>Lead Agentforce discovery workshops to identify high-value AI use cases and assess solution fit.</li>
<li>Define agent care plans, success metrics, adoption strategies, and implementation roadmaps.</li>
<li>Architect Agentforce solutions, including:<br>
- Agents and sub-agents<br>
- Topics<br>
- Actions (Apex, Flow, Prompt-based, and Invocable Actions)<br>
- Instructions and orchestration</li>
<li>Design grounding strategies using Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), vector databases, embedding and chunking techniques, and retrieval optimization for both structured and unstructured data.</li>
<li>Design scalable Salesforce platform architectures, including:<br>
- Data model<br>
- Sharing and visibility model<br>
- Security architecture</li>
<li>Develop solution extensions using Apex, Lightning Web Components (LWC), and Salesforce Flow.</li>
<li>Produce technical architecture documentation, solution blueprints, and executive presentations.</li>
<li>Establish architectural governance, implementation standards, and best practices to ensure scalability, reusability, and compliance with Agentforce platform guardrails.</li>
<li>Collaborate with delivery teams, data engineers, integration architects, and enterprise stakeholders across multi-system environments, including ERP, CRM, middleware, and external AI services.</li>
<li>Support pre-sales initiatives by contributing to solution design, effort estimation, demonstrations, and proof-of-concept (POC) development.</li>
<li>Provide technical leadership and mentoring to project teams throughout the solution lifecycle.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Proven experience delivering Salesforce Agentforce solutions in production environments or enterprise-scale proof of concepts.</li>
<li>Strong understanding of Agentforce architecture, including:<br>
- Agents<br>
- Sub-agents<br>
- Topics<br>
- Actions<br>
- Instructions<br>
- Orchestration</li>
<li>Experience facilitating AI use case discovery and designing agent care plans.</li>
<li>Strong expertise in Salesforce Data Cloud (Data 360), including:<br>
- Data modelling<br>
- Batch and streaming ingestion<br>
- Data harmonisation<br>
- Identity resolution</li>
<li>Deep understanding of Retrieval-Augmented Generation (RAG), including:<br>
- Vector databases<br>
- Embedding and chunking strategies<br>
- Retrieval optimisation<br>
- Grounding using Data Cloud and external knowledge sources</li>
<li>Strong Salesforce platform architecture experience covering:<br>
- Data modelling<br>
- Security architecture<br>
- Sharing and visibility model (OWD, Roles, Sharing Rules)</li>
<li>Advanced development skills in:<br>
- Apex<br>
- Lightning Web Components (LWC)<br>
- Salesforce Flow</li>
<li>Experience designing enterprise integration patterns connecting Agentforce with external systems.</li>
<li>Excellent stakeholder management and client-facing communication skills with the ability to present solutions to both technical and executive audiences.</li>
<li>Understanding of the Agentforce consumption model.</li>
<li>Experience with Agentforce Testing Center or equivalent AI testing frameworks.</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Knowledge of Model Context Protocol (MCP).</li>
<li>Experience with Agent-to-Agent (A2A) integration patterns.</li>
<li>Experience designing headless Salesforce architectures.</li>
<li>Agentblazer Legend status.</li>
<li>Agentforce FDE Ready Practitioner accreditation.</li>
</ul>
<h4>Preferred Salesforce certifications</h4>
<ul>
<li>Salesforce Application Architect</li>
<li>Salesforce Data Cloud Consultant</li>
<li>Salesforce Agentforce Specialist</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Fully remote engagement.</li>
<li>Opportunity to work on cutting-edge Salesforce AI and Agentforce implementations.</li>
<li>Collaborate with leading enterprise clients on large-scale digital transformation programmes.</li>
<li>Competitive contract rates and the opportunity to shape next-generation AI-powered customer experiences.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem.<br> RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains.<br> In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.<br> Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group.<br> With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market.<br> Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.<br> Job Overview We are seeking an experienced Senior Salesforce Agentforce to lead the design and delivery of enterprise-grade AI agent solutions using Salesforce Agentforce.<br> This role requires deep expertise in Agentforce architecture, Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), and the Salesforce platform.<br> You will work closely with business stakeholders, architects, delivery teams, and executive leadership to identify AI use cases, define solution architectures, and drive successful Agentforce implementations across complex enterprise environments.<br> Role Responsibilities Lead Agentforce discovery workshops to identify high-value AI use cases and assess solution fit.<br> Define agent care plans, success metrics, adoption strategies, and implementation roadmaps.<br> Architect Agentforce solutions, including: - Agents and sub-agents - Topics - Actions (Apex, Flow, Prompt-based, and Invocable Actions) - Instructions and orchestration Design grounding strategies using Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), vector databases, embedding and chunking techniques, and retrieval optimization for both structured and unstructured data.<br> Design scalable Salesforce platform architectures, including: - Data model - Sharing and visibility model - Security architecture Develop solution extensions using Apex, Lightning Web Components (LWC), and Salesforce Flow.<br> Produce technical architecture documentation, solution blueprints, and executive presentations.<br> Establish architectural governance, implementation standards, and best practices to ensure scalability, reusability, and compliance with Agentforce platform guardrails.<br> Collaborate with delivery teams, data engineers, integration architects, and enterprise stakeholders across multi-system environments, including ERP, CRM, middleware, and external AI services.<br> Support pre-sales initiatives by contributing to solution design, effort estimation, demonstrations, and proof-of-concept (POC) development.<br> Provide technical leadership and mentoring to project teams throughout the solution lifecycle.<br> Fully remote engagement.<br> Opportunity to work on cutting-edge Salesforce AI and Agentforce implementations.<br> Collaborate with leading enterprise clients on large-scale digital transformation programmes.<br> Competitive contract rates and the opportunity to shape next-generation AI-powered customer experiences.<br> Proven experience delivering Salesforce Agentforce solutions in production environments or enterprise-scale proof of concepts.<br> Strong understanding of Agentforce architecture, including: Agents Sub-agents Topics Actions Instructions Orchestration Experience facilitating AI use case discovery and designing agent care plans.<br> Strong expertise in Salesforce Data Cloud (Data 360), including: Data modelling Batch and streaming ingestion Data harmonisation Identity resolution Deep understanding of Retrieval-Augmented Generation (RAG), including: Vector databases Embedding and chunking strategies Retrieval optimisation Grounding using Data Cloud and external knowledge sources Strong Salesforce platform architecture experience covering: Data modelling Security architecture Sharing and visibility model (OWD, Roles, Sharing Rules) Advanced development skills in: Apex Lightning Web Components (LWC) Salesforce Flow Experience designing enterprise integration patterns connecting Agentforce with external systems.<br> Excellent stakeholder management and client-facing communication skills with the ability to present solutions to both technical and executive audiences.<br> Understanding of the Agentforce consumption model.<br> Experience with Agentforce Testing Center or equivalent AI testing frameworks.<br> Nice to Have Knowledge of Model Context Protocol (MCP).<br> Experience with Agent-to-Agent (A2A) integration patterns.<br> Experience designing headless Salesforce architectures.<br> Agentblazer Legend status.<br> Agentforce FDE Ready Practitioner accreditation.<br> Preferred Salesforce Certifications Salesforce Application Architect Salesforce Data Cloud Consultant Salesforce Agentforce Specialist</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>A QC Lead is a hands-on quality control professional who personally executes and oversees both manual and automation testing activities to ensure that delivered products and services meet established quality standards.<br> The QC Lead writes and runs test cases, builds and maintains automation frameworks, owns the delivery of all testing artifacts, and is directly accountable for the UAT success of each project.<br> This is a full-time position reporting to the Quality Manager.<br> Ideal candidates are strong technical practitioners who lead by example, enjoy solving problems first-hand, and thrive in fast-paced, collaborative environments Daily and Monthly Responsibilities • Hands-on experience to design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, and end-to-end testing.<br> • Perform hands-on exploratory, smoke, and sanity testing to validate builds before release.<br> • Architect, develop, and maintain automated test frameworks and scripts, and personally run automated test suites as part of daily testing cycles.<br> • Write and review automation code, continuously enhancing test coverage and integrating automated tests into CI/CD pipelines.<br> • Develop, maintain, and enhance the test automation infrastructure to improve efficiency and reliability.<br> • Prepare, maintain, and deliver all testing artifacts for each delivered project, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.<br> • Own and drive User Acceptance Testing (UAT) end-to-end — plan UAT cycles, prepare UAT test cases and environments, coordinate with stakeholders, execute UAT scenarios, and be directly responsible for the UAT success of the project.<br> • Execute and report on planned tests, log and manage defects with clear reproduction steps, and regress software fixes for new and existing products.<br> • Identify root causes of quality problems through hands-on investigation and coordinate corrective actions with development teams.<br> • Assist development teams with replicating, debugging, and resolving defects by personally reproducing issues in test environments.<br> • Perform hands-on business requirements review and verification to ensure testability, completeness, and adequate test coverage.<br> • Participate actively in all phases of the software development lifecycle, from requirements analysis through test planning, execution, and sign-off.<br> • Lead the QC team by example — set quality benchmarks, assign tasks, and guide the team while remaining actively involved in day-to-day testing work.<br> • Mentor and train junior, mid-level, and senior QC engineers on manual testing techniques, automation tools, policies, and procedures.<br> • Work collaboratively with development and business groups to complete testing and ensure seamless product delivery.<br> • Develop and implement quality standards, audit functionality, establish testing templates, monitor outcomes against success measures, and provide detailed status reports.<br> • Identify areas for quality and process improvement and implement plans to support positive outcomes for the business and customers.<br> • Coordinate with internal and external stakeholders regarding quality status, test outcomes, and project readiness.<br> • Assist with performance evaluations as needed.<br> • Perform other duties as assigned.<br> • Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.<br> • 8+ years of hands-on experience in software quality control/testing, with at least 3–4 years in a lead or supervisory role.<br> • 5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).<br> • 2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).<br> • Professional certification such as ISTQB-CTFL or ISTQB-CTAL.<br> • Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).<br> • Proficiency in test automation tools and frameworks (e.<br>g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.<br> • Proficiency in at least one programming or scripting language (e.<br>g., Java, Python, JavaScript).<br> • Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).<br> • Track record of owning UAT cycles and driving them to successful completion.<br> • Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.<br> • In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.<br> • Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.<br> • Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.<br> • Excellent command of written and spoken English.<br></span> </div>
<p><h4>About Zaincash</h4>
<p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p>
<h4>Responsibilities:</h4>
<p><strong>1. AI strategy and use case development</strong><br>
Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br>
Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br>
Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p>
<p><strong>2. Solution design and technical leadership</strong><br>
Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br>
Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br>
Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br>
Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p>
<p><strong>3. Proof of concept and production delivery</strong><br>
Lead AI proof of concepts from problem framing to testing and business validation.<br>
Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br>
Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br>
Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p>
<p><strong>4. AI governance, risk, and compliance</strong><br>
Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br>
Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br>
Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br>
Define approval gates for AI use cases before they are deployed into production.</p>
<p><strong>5. Data and platform readiness</strong><br>
Assess the availability, quality, and accessibility of data required for AI use cases.<br>
Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br>
Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br>
Promote reusable patterns instead of isolated experiments.</p>
<p><strong>6. Vendor and partner evaluation</strong><br>
Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br>
Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br>
Support procurement and management in making informed build versus buy decisions.</p>
<p><strong>7. Team enablement and knowledge sharing</strong><br>
Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br>
Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br>
Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p>
<h4>Requirements</h4>
<p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br>
8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br>
Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br>
Strong software engineering background, preferably with Python and API-based system integration.<br>
Experience designing and delivering production grade AI or data-driven solutions.<br>
Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br>
Strong understanding of data privacy, security, responsible AI, and model governance.<br>
Ability to communicate clearly with both technical and non-technical stakeholders.<br>
Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p>
<h4>Preferred qualifications:</h4>
<li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li>
<li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li>
<li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li>
<li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li>
<li>Experience evaluating AI vendors and preparing business cases for technology investment.</li>
<li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>
<p><h4>About Zaincash</h4>
<p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p>
<h4>Responsibilities:</h4>
<p><strong>1. AI strategy and use case development</strong><br>
Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br>
Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br>
Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p>
<p><strong>2. Solution design and technical leadership</strong><br>
Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br>
Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br>
Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br>
Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p>
<p><strong>3. Proof of concept and production delivery</strong><br>
Lead AI proof of concepts from problem framing to testing and business validation.<br>
Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br>
Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br>
Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p>
<p><strong>4. AI governance, risk, and compliance</strong><br>
Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br>
Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br>
Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br>
Define approval gates for AI use cases before they are deployed into production.</p>
<p><strong>5. Data and platform readiness</strong><br>
Assess the availability, quality, and accessibility of data required for AI use cases.<br>
Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br>
Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br>
Promote reusable patterns instead of isolated experiments.</p>
<p><strong>6. Vendor and partner evaluation</strong><br>
Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br>
Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br>
Support procurement and management in making informed build versus buy decisions.</p>
<p><strong>7. Team enablement and knowledge sharing</strong><br>
Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br>
Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br>
Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p>
<h4>Requirements</h4>
<p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br>
8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br>
Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br>
Strong software engineering background, preferably with Python and API-based system integration.<br>
Experience designing and delivering production grade AI or data-driven solutions.<br>
Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br>
Strong understanding of data privacy, security, responsible AI, and model governance.<br>
Ability to communicate clearly with both technical and non-technical stakeholders.<br>
Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p>
<h4>Preferred qualifications:</h4>
<li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li>
<li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li>
<li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li>
<li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li>
<li>Experience evaluating AI vendors and preparing business cases for technology investment.</li>
<li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>
<p><h4>About Zaincash</h4>
<p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p>
<h4>Responsibilities:</h4>
<p><strong>1. AI strategy and use case development</strong><br>
Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br>
Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br>
Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p>
<p><strong>2. Solution design and technical leadership</strong><br>
Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br>
Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br>
Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br>
Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p>
<p><strong>3. Proof of concept and production delivery</strong><br>
Lead AI proof of concepts from problem framing to testing and business validation.<br>
Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br>
Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br>
Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p>
<p><strong>4. AI governance, risk, and compliance</strong><br>
Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br>
Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br>
Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br>
Define approval gates for AI use cases before they are deployed into production.</p>
<p><strong>5. Data and platform readiness</strong><br>
Assess the availability, quality, and accessibility of data required for AI use cases.<br>
Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br>
Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br>
Promote reusable patterns instead of isolated experiments.</p>
<p><strong>6. Vendor and partner evaluation</strong><br>
Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br>
Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br>
Support procurement and management in making informed build versus buy decisions.</p>
<p><strong>7. Team enablement and knowledge sharing</strong><br>
Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br>
Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br>
Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p>
<h4>Requirements</h4>
<p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br>
8-plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br>
Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br>
Strong software engineering background, preferably with Python and API based system integration.<br>
Experience designing and delivering production grade AI or data driven solutions.<br>
Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br>
Strong understanding of data privacy, security, responsible AI, and model governance.<br>
Ability to communicate clearly with both technical and non-technical stakeholders.<br>
Strong problem solving skills and ability to challenge unclear or low value AI ideas.</p>
<h4>Preferred qualifications:</h4>
<ul>
<li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li>
<li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li>
<li>Experience with Arabic language AI use cases, OCR, document processing, or image based verification.</li>
<li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li>
<li>Experience evaluating AI vendors and preparing business cases for technology investment.</li>
<li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li>
</ul></p><p></p>
<p><h4>About Zaincash</h4>
<p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p>
<h4>Responsibilities:</h4>
<p><strong>1. AI strategy and use case development</strong><br>
Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br>
Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br>
Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p>
<p><strong>2. Solution design and technical leadership</strong><br>
Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br>
Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br>
Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br>
Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p>
<p><strong>3. Proof of concept and production delivery</strong><br>
Lead AI proof of concepts from problem framing to testing and business validation.<br>
Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br>
Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br>
Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p>
<p><strong>4. AI governance, risk, and compliance</strong><br>
Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br>
Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br>
Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br>
Define approval gates for AI use cases before they are deployed into production.</p>
<p><strong>5. Data and platform readiness</strong><br>
Assess the availability, quality, and accessibility of data required for AI use cases.<br>
Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br>
Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br>
Promote reusable patterns instead of isolated experiments.</p>
<p><strong>6. Vendor and partner evaluation</strong><br>
Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br>
Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br>
Support procurement and management in making informed build versus buy decisions.</p>
<p><strong>7. Team enablement and knowledge sharing</strong><br>
Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br>
Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br>
Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p>
<h4>Requirements</h4>
<p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br>
8-plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br>
Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br>
Strong software engineering background, preferably with Python and API based system integration.<br>
Experience designing and delivering production grade AI or data driven solutions.<br>
Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br>
Strong understanding of data privacy, security, responsible AI, and model governance.<br>
Ability to communicate clearly with both technical and non-technical stakeholders.<br>
Strong problem solving skills and ability to challenge unclear or low value AI ideas.</p>
<h4>Preferred qualifications:</h4>
<ul>
<li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li>
<li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li>
<li>Experience with Arabic language AI use cases, OCR, document processing, or image based verification.</li>
<li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li>
<li>Experience evaluating AI vendors and preparing business cases for technology investment.</li>
<li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.<br> The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.<br> For more information, please visit www.<br>zaincash.iq. Responsibilities: 1.<br> AI Strategy and Use Case Development Identify high value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.<br> 2. Solution Design and Technical Leadership Translate business problems into practical AI solution designs, including LLM based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.<br> 3. Proof of Concept and Production Delivery Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.<br> 4. AI Governance, Risk, and Compliance Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human in the loop controls.<br> Work with Information Security, Risk, Compliance, Legal, and Internal Audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.<br> 5. Data and Platform Readiness Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.<br> 6. Vendor and Partner Evaluation Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long term sustainability.<br> Support procurement and management in making informed build versus buy decisions.<br> 7. Team Enablement and Knowledge Sharing Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.<br> Bachelor degree in Computer Science, Software Engineering, Data Science, AI, or a related technical field.<br> 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API based system integration.<br> Experience designing and delivering production grade AI or data driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low value AI ideas.<br> Preferred Qualifications: Experience in fintech, banking, payments, telecom, financial services, or regulated industries.<br> Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.<br> Experience with Arabic language AI use cases, OCR, document processing, or image based verification.<br> Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.<br> Experience evaluating AI vendors and preparing business cases for technology investment.<br> Knowledge of data platforms, data pipelines, BI, and analytics environments.<br></span> </div>
<p><h4>Job description</h4>
<p>Saab, Inc.'s Surveillance U.S. Division is seeking an electrical engineering functional manager to manage the team of electrical engineers and will report to the director of engineering. The individual that fills this role will collaborate with a multi-disciplinary team of functional managers across multiple engineering disciplines, as well as program management counterparts to ensure the execution and delivery of a quality end product within cost and schedule targets. Responsibilities will include:</p>
<ul>
<li>Lead and develop the electrical engineering team focused on meeting technical, program and business objectives.</li>
<li>Program resource planning.</li>
<li>Develop ongoing staffing capacity and long-term staffing plans.</li>
<li>Recruit staff as necessary to meet business demand.</li>
<li>Assign appropriate personnel to projects and programs.</li>
<li>Ensure all personnel have established relevant goals and objectives that link directly to the objectives of the business.</li>
<li>Provide technical oversight, guidance, mentorship and coaching to assigned personnel in the performance of their assigned tasks.</li>
<li>Manage the annual performance review process, compensation reviews, and career development process.</li>
<li>Ensure accountability for creation of accurate cost and schedule targets, and execution of technical effort in accordance with those targets.</li>
<li>Understand and manage resources to program manager’s budget and schedule.</li>
<li>Determine the department or team's strategy for completing a task.</li>
<li>Maintain department competencies by creating a training strategy and providing training opportunities for employees to continue their professional development.</li>
<li>Responsible for cost estimating activities related to contract proposals, IR&D, capital, and assigned overhead budgets.</li>
<li>Ensure the basis of estimates (BOEs) and schedules are accurate, appropriate, documented and consistent with overall program objectives.</li>
<li>Establish cost and schedule targets for team members.</li>
<li>Monitor and control execution consistent with established technical, cost and schedule objectives.</li>
<li>Support contract negotiations and fact finding as requested by program management.</li>
<li>Provide credible technical insight and leadership within electrical engineering.</li>
<li>Contribute to technology roadmap planning.</li>
<li>Develop innovative technical solutions, assess technical risk and identify risk mitigation strategies within assigned discipline(s).</li>
<li>Responsible for budgeting including overhead, capital requests, and software/tool subscriptions for the electrical engineering function.</li>
<li>Be a champion for the quality and continuous improvement of technical processes.</li>
<li>Ensure updates for QMS processes, forms, templates, work instructions and job aids are completed.</li>
<li>Establish processes and benchmarks for measuring team and process performance.</li>
<li>Ensure team is accountable for adherence to established processes and continuous improvement objectives.</li>
</ul>
<p><strong>Compensation range:</strong> $150,500 - $195,600</p>
<p>The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.</p>
<h4>Skills and experience</h4>
<ul>
<li>Bachelor's degree in electrical engineering.</li>
<li>15+ years of experience (if MA/MS, 12+ years of experience; if PhD, 10+ years of experience).</li>
<li>Be a leading subject matter expert in the electrical engineering field.</li>
<li>Working knowledge of Altium and SolidWorks.</li>
<li>Ability to resolve complex issues in creative and effective ways.</li>
<li>Ability to provide strategic direction for projects and programs in area of expertise.</li>
<li>Ability to lead through ambiguity, anticipating change, mitigating risk, and making sound high impact decisions.</li>
<li>Experience shaping organizational direction through technical leadership, innovation, and continuous improvement initiatives.</li>
<li>Excellent written and verbal communication skills to collaborate across disciplines effectively.</li>
<li>Willingness to travel up to 10% in support of program and business efforts.</li>
<li>Ability to obtain a Secret level clearance.</li>
</ul>
<h4>Citizenship requirements</h4>
<p>Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.</p>
<h4>Drug-free workplaces</h4>
<p>Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.</p>
<h4>Benefits</h4>
<p>Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.</p>
<p>Highlights include:</p>
<ul>
<li>Medical, vision, and dental insurance for employees and dependents.</li>
<li>Generous paid time off, including 8 designated holidays.</li>
<li>401(k) with employer contributions.</li>
<li>Tuition assistance and student loan assistance.</li>
<li>Wellness and employee assistance resources.</li>
<li>Employee stock purchase opportunities.</li>
<li>Short-term and long-term coverage.</li>
</ul>
<h4>About us</h4>
<p>Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.</p>
<p>Saab is a company where employees are valued as an asset and offered unlimited opportunities for advancing in their careers. We are also a company that respects each person’s needs and encourages employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an affirmative action employer for protected veterans and individuals with disabilities. Saab is an equal employment opportunity employer; all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other federal, state, or locally protected category.</p></p><p></p>
<p><h4>Job description</h4>
<p>Saab, Inc.'s Surveillance U.S. Division is seeking an electrical engineering functional manager to manage the team of electrical engineers and will report to the director of engineering. The individual that fills this role will collaborate with a multi-disciplinary team of functional managers across multiple engineering disciplines, as well as program management counterparts to ensure the execution and delivery of a quality end product within cost and schedule targets. Responsibilities will include:</p>
<ul>
<li>Lead and develop the electrical engineering team focused on meeting technical, program and business objectives.</li>
<li>Program resource planning.</li>
<li>Develop ongoing staffing capacity and long-term staffing plans.</li>
<li>Recruit staff as necessary to meet business demand.</li>
<li>Assign appropriate personnel to projects and programs.</li>
<li>Ensure all personnel have established relevant goals and objectives that link directly to the objectives of the business.</li>
<li>Provide technical oversight, guidance, mentorship and coaching to assigned personnel in the performance of their assigned tasks.</li>
<li>Manage the annual performance review process, compensation reviews, and career development process.</li>
<li>Ensure accountability for creation of accurate cost and schedule targets, and execution of technical effort in accordance with those targets.</li>
<li>Understand and manage resources to program manager’s budget and schedule.</li>
<li>Determine the department or team's strategy for completing a task.</li>
<li>Maintain department competencies by creating a training strategy and providing training opportunities for employees to continue their professional development.</li>
<li>Responsible for cost estimating activities related to contract proposals, IR&D, capital, and assigned overhead budgets.</li>
<li>Ensure the basis of estimates (BOEs) and schedules are accurate, appropriate, documented and consistent with overall program objectives.</li>
<li>Establish cost and schedule targets for team members.</li>
<li>Monitor and control execution consistent with established technical, cost and schedule objectives.</li>
<li>Support contract negotiations and fact finding as requested by program management.</li>
<li>Provide credible technical insight and leadership within electrical engineering.</li>
<li>Contribute to technology roadmap planning.</li>
<li>Develop innovative technical solutions, assess technical risk and identify risk mitigation strategies within assigned discipline(s).</li>
<li>Responsible for budgeting including overhead, capital requests, and software/tool subscriptions for the electrical engineering function.</li>
<li>Be a champion for the quality and continuous improvement of technical processes.</li>
<li>Ensure updates for QMS processes, forms, templates, work instructions and job aids are completed.</li>
<li>Establish processes and benchmarks for measuring team and process performance.</li>
<li>Ensure team is accountable for adherence to established processes and continuous improvement objectives.</li>
</ul>
<p><strong>Compensation range:</strong> $150,500 - $195,600</p>
<p>The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.</p>
<h4>Skills and experience</h4>
<ul>
<li>Bachelor's degree in electrical engineering.</li>
<li>15+ years of experience (if MA/MS, 12+ years of experience; if PhD, 10+ years of experience).</li>
<li>Be a leading subject matter expert in the electrical engineering field.</li>
<li>Working knowledge of Altium and SolidWorks.</li>
<li>Ability to resolve complex issues in creative and effective ways.</li>
<li>Ability to provide strategic direction for projects and programs in area of expertise.</li>
<li>Ability to lead through ambiguity, anticipating change, mitigating risk, and making sound high impact decisions.</li>
<li>Experience shaping organizational direction through technical leadership, innovation, and continuous improvement initiatives.</li>
<li>Excellent written and verbal communication skills to collaborate across disciplines effectively.</li>
<li>Willingness to travel up to 10% in support of program and business efforts.</li>
<li>Ability to obtain a Secret level clearance.</li>
</ul>
<h4>Citizenship requirements</h4>
<p>Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.</p>
<h4>Drug-free workplaces</h4>
<p>Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.</p>
<h4>Benefits</h4>
<p>Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.</p>
<p>Highlights include:</p>
<ul>
<li>Medical, vision, and dental insurance for employees and dependents.</li>
<li>Generous paid time off, including 8 designated holidays.</li>
<li>401(k) with employer contributions.</li>
<li>Tuition assistance and student loan assistance.</li>
<li>Wellness and employee assistance resources.</li>
<li>Employee stock purchase opportunities.</li>
<li>Short-term and long-term coverage.</li>
</ul>
<h4>About us</h4>
<p>Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.</p>
<p>Saab is a company where employees are valued as an asset and offered unlimited opportunities for advancing in their careers. We are also a company that respects each person’s needs and encourages employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an affirmative action employer for protected veterans and individuals with disabilities. Saab is an equal employment opportunity employer; all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other federal, state, or locally protected category.</p></p><p></p>
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>
<p><h4>About Lucidya</h4>
<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p>
<p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p>
<p>Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.</p>
<h4>Why this role matters</h4>
<p>We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.</p>
<p>Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.</p>
<p>As a Senior Product Designer, you'll help define what that future looks like.</p>
<p>You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.</p>
<p>This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.</p>
<h4>What you'll do</h4>
<li>Design experiences that make AI feel trustworthy<br>
You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene. Success means customers feel empowered by AI rather than uncertain about it.</li>
<li>Turn complex problems into intuitive workflows<br>
Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control. You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.</li>
<li>Raise the quality bar across the product<br>
You'll contribute polished, thoughtful design work that improves the overall quality of the platform. From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.</li>
<li>Help customers adopt AI faster<br>
The best AI capabilities create no value if users don't trust them enough to use them. You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.</li>
<li>Design for Arabic-first enterprise users<br>
You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.</li>
<li>Build systems, not just screens<br>
You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases. We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.</li>
<li>Use research to inform decisions<br>
You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior. We care about evidence and outcomes more than opinions.</li>
<li>Elevate the people around you<br>
We believe great design teams improve together. You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.</li>
<h4>The challenges you'll tackle</h4>
<p>Some of the questions you'll be helping us answer include:</p>
<li>How do users remain in control when AI can act independently?</li>
<li>When should an AI agent ask for approval versus acting autonomously?</li>
<li>How do we communicate uncertainty, confidence, and reasoning without overwhelming users?</li>
<li>How do we design graceful recovery experiences when AI gets things wrong?</li>
<li>How do we reduce cognitive load instead of simply moving it elsewhere?</li>
<li>How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?</li>
<li>How do we create AI experiences that feel equally natural in Arabic and English?</li>
<p>These are not solved problems. You'll help define the answers.</p>
<h4>Requirements</h4>
<h4>Who you are</h4>
<p>You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.</p>
<p>You likely bring:</p>
<li>5+ years of experience designing B2B SaaS or enterprise software products.</li>
<li>A portfolio that demonstrates strong product thinking, not just attractive interfaces. We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.</li>
<li>Strong UX and interaction design skills. You naturally think through workflows, states, edge cases, and user behavior.</li>
<li>Excellent visual design craft. You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.</li>
<li>Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.</li>
<li>Experience conducting or contributing meaningfully to user research and usability testing.</li>
<li>The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.</li>
<li>Comfort operating in ambiguity. You can take loosely defined challenges and create clarity, structure, and momentum.</li>
<li>Strong communication skills. You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.</li>
<p>Beyond experience, you'll thrive here if:</p>
<li>You're curious and continuously learning.</li>
<li>You seek feedback and give it constructively.</li>
<li>You care more about solving customer problems than protecting your ideas.</li>
<li>You're comfortable taking ownership and moving work forward without waiting for perfect instructions.</li>
<li>You enjoy collaborating with people who challenge your thinking and raise your standards.</li>
<li>You measure success by the impact your work creates, not just the volume of work produced.</li>
<h4>Bonus points</h4>
<p>While not required, we'd be particularly excited if you have experience with:</p>
<li>AI products, copilots, agents, or autonomous systems.</li>
<li>Designing experiences that communicate AI confidence, reasoning, and uncertainty.</li>
<li>RTL and Arabic-first product design.</li>
<li>Design systems and platform-scale design thinking.</li>
<li>Responsible AI, explainability, or AI ethics principles.</li>
<li>SaaS businesses serving enterprise customers in the Middle East.</li>
<h4>What you can expect from us</h4>
<p>At Lucidya, designers are not here to make screens look better after decisions have already been made.</p>
<p>You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.</p>
<p>You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.</p>
<h4>What the hiring process will look like</h4>
<li>Introductory conversation</li>
<li>Hiring manager interview</li>
<li>Practical design exercise - case study<br>
A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.</li>
<li>Final conversations</li>
<li>Culture fit / offer stage</li></p><p></p>
<p><h4>About Lucidya</h4>
<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p>
<p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p>
<p>Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.</p>
<h4>Why this role matters</h4>
<p>We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.</p>
<p>Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.</p>
<p>As a Senior Product Designer, you'll help define what that future looks like.</p>
<p>You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.</p>
<p>This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.</p>
<h4>What you'll do</h4>
<li>Design experiences that make AI feel trustworthy<br>
You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene. Success means customers feel empowered by AI rather than uncertain about it.</li>
<li>Turn complex problems into intuitive workflows<br>
Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control. You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.</li>
<li>Raise the quality bar across the product<br>
You'll contribute polished, thoughtful design work that improves the overall quality of the platform. From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.</li>
<li>Help customers adopt AI faster<br>
The best AI capabilities create no value if users don't trust them enough to use them. You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.</li>
<li>Design for Arabic-first enterprise users<br>
You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.</li>
<li>Build systems, not just screens<br>
You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases. We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.</li>
<li>Use research to inform decisions<br>
You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior. We care about evidence and outcomes more than opinions.</li>
<li>Elevate the people around you<br>
We believe great design teams improve together. You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.</li>
<h4>The challenges you'll tackle</h4>
<p>Some of the questions you'll be helping us answer include:</p>
<li>How do users remain in control when AI can act independently?</li>
<li>When should an AI agent ask for approval versus acting autonomously?</li>
<li>How do we communicate uncertainty, confidence, and reasoning without overwhelming users?</li>
<li>How do we design graceful recovery experiences when AI gets things wrong?</li>
<li>How do we reduce cognitive load instead of simply moving it elsewhere?</li>
<li>How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?</li>
<li>How do we create AI experiences that feel equally natural in Arabic and English?</li>
<p>These are not solved problems. You'll help define the answers.</p>
<h4>Requirements</h4>
<h4>Who you are</h4>
<p>You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.</p>
<p>You likely bring:</p>
<li>5+ years of experience designing B2B SaaS or enterprise software products.</li>
<li>A portfolio that demonstrates strong product thinking, not just attractive interfaces. We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.</li>
<li>Strong UX and interaction design skills. You naturally think through workflows, states, edge cases, and user behavior.</li>
<li>Excellent visual design craft. You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.</li>
<li>Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.</li>
<li>Experience conducting or contributing meaningfully to user research and usability testing.</li>
<li>The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.</li>
<li>Comfort operating in ambiguity. You can take loosely defined challenges and create clarity, structure, and momentum.</li>
<li>Strong communication skills. You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.</li>
<p>Beyond experience, you'll thrive here if:</p>
<li>You're curious and continuously learning.</li>
<li>You seek feedback and give it constructively.</li>
<li>You care more about solving customer problems than protecting your ideas.</li>
<li>You're comfortable taking ownership and moving work forward without waiting for perfect instructions.</li>
<li>You enjoy collaborating with people who challenge your thinking and raise your standards.</li>
<li>You measure success by the impact your work creates, not just the volume of work produced.</li>
<h4>Bonus points</h4>
<p>While not required, we'd be particularly excited if you have experience with:</p>
<li>AI products, copilots, agents, or autonomous systems.</li>
<li>Designing experiences that communicate AI confidence, reasoning, and uncertainty.</li>
<li>RTL and Arabic-first product design.</li>
<li>Design systems and platform-scale design thinking.</li>
<li>Responsible AI, explainability, or AI ethics principles.</li>
<li>SaaS businesses serving enterprise customers in the Middle East.</li>
<h4>What you can expect from us</h4>
<p>At Lucidya, designers are not here to make screens look better after decisions have already been made.</p>
<p>You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.</p>
<p>You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.</p>
<h4>What the hiring process will look like</h4>
<li>Introductory conversation</li>
<li>Hiring manager interview</li>
<li>Practical design exercise - case study<br>
A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.</li>
<li>Final conversations</li>
<li>Culture fit / offer stage</li></p><p></p>