Property Consultants Jobs
2014 Jobs Found
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Manage all activity within the marketing and public relations department, ensuring all brand standards are followed.<br>
Serve as the hotelu2019s primary brand ambassador, ensuring that brand guidelines are followed.<br>
Develop the hotelu2019s communication strategies and execute the marketing, public relations and marketing campaigns in conjunction with the Sales, Spa, Food and Beverage departments to ensure profit growth and brand exposure.<br>
This includes but is not limited to the following:</p>
<ul>
<li>Hotel photography</li>
<li>Creative direction for advertisements</li>
<li>PR pitch calendars and tactical activities</li>
<li>Development and dissemination of media releases, minimum 2 per month</li>
<li>Guest and sales collateral pieces</li>
<li>Build brand partnerships and generate consumer event activations at the property level</li>
<li>Plan and execute 6 - 8 media events per year, ranging from restaurant launches, packages, media familiarization trips, etc.</li>
<li>Research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized on</li>
<li>Plan and oversee the hotelu2019s advertising and promotional activities, including print, electronic, radio, social and direct mail</li>
<li>Develop promotional materials, including printed collateral</li>
<li>Liaise with the regional and corporate office on projects to support FRHI initiatives</li>
<li>Provide key messaging support for media interviews and for reputation management issues, i.e. crisis communications</li>
<li>Develop and deliver insightful strategies and presentations to the executive committee and business departments where appropriate</li>
<li>Manage PR and marketing agency resources for ad hoc projects and campaigns</li>
<li>Update and regularly review all hotelsu2019 restaurant and spa listings in both print and electronic media</li>
<li>Work with digital marketing to develop compelling consumer and media content</li>
<li>Submit monthly reports to the Dubai Regional Office (DRO) outlining return on investment (ROI), media awareness/coverage and key activities</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Minimum 5 - 8 years of experience in marketing/communications, preferably in a hotel environment</li>
<li>Excellent English written and verbal communication skills required</li>
<li>Proficiency in Word, Excel, and database management software</li>
<li>The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team player with excellent interpersonal skills</li>
<li>Must be able to work well under pressure and manage stakeholder expectations from each property</li>
<li>University education preferred</li>
<li>Experience with or contacts within GCC media marketplace are an asset</li>
<li>Arabic language and written skills is an asset</li>
<li>Marketing and PR agency experience is an asset</li>
</ul></p><p></p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Manage all activity within the marketing and public relations department, ensuring all brand standards are followed.<br>
Serve as the hotelu2019s primary brand ambassador, ensuring that brand guidelines are followed.<br>
Develop the hotelu2019s communication strategies and execute the marketing, public relations and marketing campaigns in conjunction with the Sales, Spa, Food and Beverage departments to ensure profit growth and brand exposure.<br>
This includes but is not limited to the following:</p>
<ul>
<li>Hotel photography</li>
<li>Creative direction for advertisements</li>
<li>PR pitch calendars and tactical activities</li>
<li>Development and dissemination of media releases, minimum 2 per month</li>
<li>Guest and sales collateral pieces</li>
<li>Build brand partnerships and generate consumer event activations at the property level</li>
<li>Plan and execute 6 - 8 media events per year, ranging from restaurant launches, packages, media familiarization trips, etc.</li>
<li>Research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized on</li>
<li>Plan and oversee the hotelu2019s advertising and promotional activities, including print, electronic, radio, social and direct mail</li>
<li>Develop promotional materials, including printed collateral</li>
<li>Liaise with the regional and corporate office on projects to support FRHI initiatives</li>
<li>Provide key messaging support for media interviews and for reputation management issues, i.e. crisis communications</li>
<li>Develop and deliver insightful strategies and presentations to the executive committee and business departments where appropriate</li>
<li>Manage PR and marketing agency resources for ad hoc projects and campaigns</li>
<li>Update and regularly review all hotelsu2019 restaurant and spa listings in both print and electronic media</li>
<li>Work with digital marketing to develop compelling consumer and media content</li>
<li>Submit monthly reports to the Dubai Regional Office (DRO) outlining return on investment (ROI), media awareness/coverage and key activities</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Minimum 5 - 8 years of experience in marketing/communications, preferably in a hotel environment</li>
<li>Excellent English written and verbal communication skills required</li>
<li>Proficiency in Word, Excel, and database management software</li>
<li>The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team player with excellent interpersonal skills</li>
<li>Must be able to work well under pressure and manage stakeholder expectations from each property</li>
<li>University education preferred</li>
<li>Experience with or contacts within GCC media marketplace are an asset</li>
<li>Arabic language and written skills is an asset</li>
<li>Marketing and PR agency experience is an asset</li>
</ul></p><p></p>
Jordan - Amman
<p><h4>Position summary</h4>
<p>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p>
<p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.</p>
<h4>Preferred qualifications</h4>
<p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p>
<p><strong>Related work experience:</strong> No related work experience.</p>
<p><strong>Supervisory experience:</strong> No supervisory experience.</p>
<p><strong>License or certification:</strong> None.</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p>
<p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.</p>
<p>In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p><strong>Housekeeping attendant</strong></p>
<p>You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.</p>
<p><strong>What’s in it for you:</strong></p>
<ul>
<li>Employee discounted rates in Accor worldwide</li>
<li>Learning programs through our Academies</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li>
</ul>
<p><strong>What you will be doing:</strong></p>
<ul>
<li>Clean all assigned guestrooms to standard</li>
<li>Take initiative to add a personalized experience for the guest</li>
<li>Take ownership of guests’ privacy and belongings, while ensuring exceptional service</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Your experience and skills include:</strong></p>
<ul>
<li>Warm and caring personality; previous housekeeping experience is an asset</li>
<li>Ability to anticipate and focus attention on guest needs, being professional and welcoming</li>
<li>Excellent organizational skills and time management</li>
</ul>
<h4>Additional information</h4>
<p><strong>Why work for Accor?</strong></p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.</p>
<p>Bears a full and comprehensive knowledge of the hotel, including all departments, services and outlets.</p>
<p>Ensures personalized service is offered to guests during their stay.</p>
<p>Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.</p>
<p>Maintains a high level of communication and feedback within the department.</p>
<p>Identifies and anticipates guest needs.</p>
<p>Is continually proactive in all areas of operation.</p>
<p>Abides by all policies and procedures as stated in the Butler Services Policy Manual.</p>
<p>Reports for duty punctually and in accordance with the issued department schedule.</p>
<p>Adheres at all times to the hotel grooming and uniform standards.</p>
<p>Assists with luggage delivery and collection.</p>
<p>Provides food and beverage service in the Fairmont Gold lounge with the ability to handle plate and hand-carried service.</p>
<p>Prepares bar beverages and liquor pouring according to the guidelines given.</p>
<p>Carries out general cleaning and checking for equipment in the Fairmont Gold pantry.</p>
<p>Warms up rooms according to Fairmont housekeeping standards, checking that all room equipment is functioning.</p>
<p>Reports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor.</p>
<p>Reports any unusual occurrences or requests to the Manager or Assistant Manager.</p>
<p>Maintains the cleanliness and coordinates maintenance work with the engineering department of all Fairmont Gold areas and equipment.</p>
<p>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.</p>
<p>Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold.</p>
<p>Possesses working knowledge of the hotel Property Management System.</p>
<p>Bears full understanding and knowledge of all in-suite services, technology, amenities, functions and systems.</p>
<p>Is responsible for the Butler Pantry on allocated floors, ensuring that the pantry and other related Heart of House areas are correctly stocked and maintained according to set standards.</p>
<p>Collects designated telephones (and checks their working conditions), and working sheets.</p>
<p>Attends daily shift briefings.</p>
<p>Coordinates and liaises with the Butler team.</p>
<p>Carries out pre-arrival interviews.</p>
<p>Ensures that all procedures and responsibilities relating to the greeting and arrival procedures are adhered to.</p>
<p>Assists and coordinates all in-room and suite guest needs and requirements.</p>
<p>Refreshes the suites and coordinates daily housekeeping service and evening service.</p>
<p>Coordinates laundry and pressing collection and delivery.</p>
<p>Reports any suite maintenance requirements according to standard procedures.</p>
<p>Coordinates delivery of all amenities and/or gifts.</p>
<p>Coordinates delivery of preferred newspapers and magazines to all suites.</p>
<p>Coordinates replenishment of refreshment center, assisting with control via in-room dining.</p>
<p>Ensures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standard.</p>
<p>Sets up any bottle of complimentary drink as per standard.</p>
<p>Ensures a daily replenishment of good quality fruits, according to guests’ preferences.</p>
<p>Ensures that the flowers are always fresh and displayed in fresh water.</p>
<p>Ensures that guest supplies are replenished and displayed as per standard.</p>
<p>Provides personalized guest service including luggage packing and unpacking, shoe polishing, laundry collecting and delivery.</p>
<p>Provides tea, coffee and beverage service to all suites and other rooms as required.</p>
<p>Coordinates in-room dining order taking and delivery as required.</p>
<p>Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history.</p>
<p>Provides a continual source of information, help and assistance to all guests.</p>
<p>Checks the suites prior to guest arrival.</p>
<p>Coordinates all guest entertainment, activities, making reservations, and using concierge as and when required.</p>
<p>Ability to provide full itineraries of entire stay, with updates daily on evening service.</p>
<p>Facilitates guest departure, coordinating between reception and guest to gain final approval and payment.</p>
<p>Checks room after departure for lost belongings.</p>
<p>Upsells hotel outlets at every opportunity.</p>
<p>Coordinates with concierge for the storage of stowed away items.</p>
<p>Liaises closely with reception, housekeeping, valet, food and beverage, concierge, and IT.</p>
<p>Has up-to-date knowledge and ability to assist with all common in-room IT needs.</p>
<p>Has a full and comprehensive knowledge of the hotel, including all departments, services and outlets.</p>
<p>Updates and maintains all guest history files, including ProfilePlus.</p>
<p>Assists in training of housekeeping and food and beverage staff in the special needs of suite guests.</p>
<p>Orders all necessary operating stock when necessary.</p>
<p>Maintains amicable and cooperative working relations with other departments.</p>
<p>Attends any courses management may deem beneficial.</p>
<p>Carries out other duties as directed by management.</p>
<p>Understands that business demands sometimes make it necessary to move colleagues from their accustomed shifts to other shifts.</p>
<p>Performs other additional duties and special projects at the direction of Fairmont Gold Manager.</p>
<h4>Qualifications</h4>
<ul>
<li>Excellent verbal, interpersonal and communication skills.</li>
<li>Must be a strong team player with strong departmental cooperation.</li>
<li>Must be able to work well under pressure in a fast paced and constantly changing environment.</li>
<li>Fluent in English and local language with a third language as an asset.</li>
<li>Must be able to handle a multitude of tasks in an intense, ever changing environment.</li>
<li>Must be flexible in terms of working hours and able to work with little or no supervision.</li>
<li>Must have the ability to assess and make decisions based on strong analytical and problem-solving skills.</li>
<li>Must be able to maintain excellent professional presentation and grooming.</li>
<li>High school diploma is necessary.</li>
<li>Knowledge of computers including Microsoft Office products and Property Management System (Micros-Fidelio preferred).</li>
<li>A minimum of two years prior experience in related hospitality fields is necessary.</li>
<li>Luxury five star experience necessary.</li>
<li>Prior formalized training as a butler is highly regarded.</li>
<li>Butlers must be able to lift in excess of 70-pound loads.</li>
<li>Must be willing to work varied hours, including nights, weekends, holidays and split shifts according to the needs of the guests.</li>
<li>Must be able to stand for 90% of their scheduled time.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong></p>
<p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity and inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
Jordan - Amman
<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Leading Guest Services Team</strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> Ensures recognition of employees is taking place across areas of responsibility.</p> <p> Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</p> <p> Celebrates successes and publicly recognizes the contributions of team members.</p> <p> </p> <p> <strong>Maintaining Guest Services and Front Desk Goals</strong> </p> <p> Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</p> <p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</p> <p> Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</p> <p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p> Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</p> <p> Manages department controllable expenses to achieve or exceed budgeted goals.</p> <p> </p> <p> <strong>Managing Projects and Policies</strong> </p> <p> Ensures compliance with all Front Office policies, standards and procedures.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service </strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</p> <p> Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.</p> <p> Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</p> <p> Strives to improve service performance.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</p> <p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Observes service behaviors of employees and provides feedback to individuals and/or managers.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities</strong> </p> <p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Establishes challenging, realistic and obtainable goals to guide operation and performance.</p> <p> Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Manages employee progressive discipline procedures for Front Office Staff.</p> <p> Administers the performance appraisal process for direct report managers.</p> <p> Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</p> <p> </p> <p> <strong>Additional Responsibilities </strong> </p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Analyzes information and evaluating results to choose the best solution and solve problems.</p> <p> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</p> <p> Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</p> <p> </p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</p>
Marriott Hotels & Resorts
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br>CORE WORK ACTIVITIES<br>Building Successful Relationships that Generate Sales Opportunities<br>• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.<br>• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.<br>• Develops relationships within community to strengthen and expand customer base for sales opportunities.<br>• Manages and develops relationships with key internal and external stakeholders.<br>• Provides accurate, complete and effective turnover to Event Management.<br>Managing Sales Activities<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Identifies new business to achieve personal and location revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Closes the best opportunities for the location based on market conditions and location needs.<br>• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br>Providing Exceptional Customer Service <br>• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<br>• Services our customers in order to grow share of the account.<br>• Executes and supports the company’s customer service standards.<br>• Provides excellent customer service consistent with the daily service basics of the company.<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
St. Regis
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for managing and supervising all areas of the spa at W Amman Hotel and The St Regis Amman Hotel, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Spa Operations and Budgets<br>• Selects vendors for spa retail operations and managing contract agreements.<br>• Oversees retail product research, product selection and purchasing, product display.<br>• Manages supply inventories and purchasing control, including uniforms.<br>• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.<br>• Maintains cleanliness of spa and related areas and equipment.<br>Managing Spa Sales and Marketing Strategy<br>• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.<br>• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.<br>• Ensures spa services are included in all property-related marketing and advertising.<br>• Identifies and recommending new products and product enhancements to remain competitive in the market.<br>Managing Spa Revenue Management Strategy<br>• Monitors and Manages the payroll function.<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.<br>Ensuring and Delivering Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Strives to improve service performance.<br>Conducting Human Resources Activities<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.<br>• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<br>• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Administers the performance appraisal process for direct report managers.<br>• Develops business goals and creates appropriate development plans.<br>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.<br>• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Marriott Hotels & Resorts
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<br>CORE WORK ACTIVITIES<br>Building Successful Relationships that Generate Sales Opportunities<br>• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.<br>• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.<br>• Develops relationships within community to strengthen and expand customer base for sales opportunities.<br>• Manages and develops relationships with key internal and external stakeholders.<br>• Provides accurate, complete and effective turnover to Event Management.<br>Managing Sales Activities<br>• Participates in sales calls with members of sales team to acquire new business and/or close on business.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue<br>• Identifies new business to achieve personal and location revenue goals.<br>• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<br>• Closes the best opportunities for the location based on market conditions and location needs.<br>• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<br>Providing Exceptional Customer Service <br>• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<br>• Services our customers in order to grow share of the account.<br>• Executes and supports the company’s customer service standards.<br>• Provides excellent customer service consistent with the daily service basics of the company.<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<p>JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience</p><ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul><p>CORE WORK ACTIVITIES</p><p>Leading Guest Services Team</p><ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li><li>Serves as a role model to demonstrate appropriate behaviors.</li><li>Supervises and manages employees.</li><li>Manages all day-to-day operations.</li><li>Understands employee positions well enough to perform duties in employees' absence.</li><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li><li>Ensures recognition of employees is taking place across areas of responsibility.</li><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul><p>Maintaining Guest Services and Front Desk Goals</p><ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul><p>Managing Projects and Policies</p><ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p>Ensuring Exceptional Customer Service</p><ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li><li>Supervises and managing employees.</li><li>Managing all day-to-day operations.</li><li>Understanding employee positions well enough to perform duties in employees' absence.</li><li>Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.</li><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li><li>Strives to improve service performance.</li><li>Empowers employees to provide excellent customer service.</li><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li><li>Responds to and handles guest problems and complaints.</li><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul><p>Managing and Conducting Human Resource Activities</p><ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li><li>Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li><li>Ensures employees are treated fairly and equitably.</li><li>Manages employee progressive discipline procedures for Front Office Staff.</li><li>Administers the performance appraisal process for direct report managers.</li><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul><p>Additional Responsibilities</p><ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul>
Jordan - Amman
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE</strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Leading Kitchen Operations for Property</strong> </p>
<p> Leads kitchen management team.</p>
<p> Provides direction for all day-to-day operations.</p>
<p> Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.</p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serving as a role model to demonstrate appropriate behaviors.</p>
<p> Ensures property policies are administered fairly and consistently.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Supervises and coordinates activities of cooks and workers engaged in food preparation.</p>
<p> Demonstrate new cooking techniques and equipment to staff.</p>
<p> </p>
<p> <strong>Setting and Maintaining Goals for Culinary Function and Activities</strong> </p>
<p> Develops and implements guidelines and control procedures for purchasing and receiving areas.</p>
<p> Establishes goals including performance goals, budget goals, team goals, etc.</p>
<p> Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</p>
<p> Manages department controllable expenses including food cost, supplies, uniforms and equipment.</p>
<p> Participates in the budgeting process for areas of responsibility.</p>
<p> Knows and implements the brand's safety standards.</p>
<p> </p>
<p> <strong>Ensuring Culinary Standards and Responsibilities are Met</strong> </p>
<p> Provides direction for menu development.</p>
<p> Monitors the quality of raw and cooked food products to ensure that standards are met.</p>
<p> Determines how food should be presented, and create decorative food displays.</p>
<p> Recognizes superior quality products, presentations and flavor.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Follows proper handling and right temperature of all food products.</p>
<p> Ensures employees maintain required food handling and sanitation certifications.</p>
<p> Maintains purchasing, receiving and food storage standards.</p>
<p> Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service</strong> </p>
<p> Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Interacts with guests to obtain feedback on product quality and service levels.</p>
<p> Responds to and handles guest problems and complaints.</p>
<p> Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.</p>
<p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resource Activities</strong> </p>
<p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p>
<p> Ensures employees are treated fairly and equitably.</p>
<p> Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.</p>
<p> Administers the performance appraisal process for direct report managers.</p>
<p> Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.</p>
<p> Observes service behaviors of employees and provides feedback to individuals and or managers.</p>
<p> Manages employee progressive discipline procedures for areas of responsibility.</p>
<p> Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p>
<p> </p>
<p><br></p>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Responsible for managing and supervising all areas of the spa at W Amman Hotel and The St Regis Amman Hotel, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li>
<li>OR</li>
<li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Managing spa operations and budgets</strong></p>
<ul>
<li>Selects vendors for spa retail operations and managing contract agreements.</li>
<li>Oversees retail product research, product selection and purchasing, product display.</li>
<li>Manages supply inventories and purchasing control, including uniforms.</li>
<li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.</li>
<li>Maintains cleanliness of spa and related areas and equipment.</li>
</ul>
<p><strong>Managing spa sales and marketing strategy</strong></p>
<ul>
<li>Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.</li>
<li>Develops and manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.</li>
<li>Ensures spa services are included in all property-related marketing and advertising.</li>
<li>Identifies and recommends new products and product enhancements to remain competitive in the market.</li>
</ul>
<p><strong>Managing spa revenue management strategy</strong></p>
<ul>
<li>Monitors and manages the payroll function.</li>
<li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li>
<li>Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</li>
</ul>
<p><strong>Ensuring and delivering exceptional customer service</strong></p>
<ul>
<li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Strives to improve service performance.</li>
</ul>
<p><strong>Conducting human resources activities</strong></p>
<ul>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li>
<li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li>
<li>Develops, implements and maintains a spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li>
<li>Administers the performance appraisal process for direct report managers.</li>
<li>Develops business goals and creates appropriate development plans.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
<li>Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li>
<li>Ensures that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.</li>
<li>Celebrates successes and publicly recognizes the contributions of team members.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p>
<p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
St. Regis
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Responsible for managing and supervising all areas of the spa at W Amman Hotel and The St Regis Amman Hotel, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Spa Operations and Budgets<br>• Selects vendors for spa retail operations and managing contract agreements.<br>• Oversees retail product research, product selection and purchasing, product display.<br>• Manages supply inventories and purchasing control, including uniforms.<br>• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.<br>• Maintains cleanliness of spa and related areas and equipment.<br>Managing Spa Sales and Marketing Strategy<br>• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.<br>• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.<br>• Ensures spa services are included in all property-related marketing and advertising.<br>• Identifies and recommending new products and product enhancements to remain competitive in the market.<br>Managing Spa Revenue Management Strategy<br>• Monitors and Manages the payroll function.<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.<br>Ensuring and Delivering Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Strives to improve service performance.<br>Conducting Human Resources Activities<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.<br>• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<br>• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Administers the performance appraisal process for direct report managers.<br>• Develops business goals and creates appropriate development plans.<br>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.<br>• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<p><strong>POSITION SUMMARY</strong></p> <p></p> <p>Manage the day-to-day activities for social media channels. Establish long-range objectives and specify the strategies and actions to achieve them. Manage active and engaged communities around a defined topic or topics by managing long-lead editorial calendars, monitoring online conversations. Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants. Provide measurement of the impact of online presence to the hotel s overall business.</p> <p></p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: At least 2 years of related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p></p> <p><br></p>
Jordan - Amman
<p>Operation Stock up the assigned kitchen with raw materials and ingredients on a daily basis Be familiar with the use of all electrical and mechanical equipment in the kitchen and observe safety precautions when handling them Master all basic cooking methods like cutting of ingredients and preparing daily mis-en-place for the assigned station Prepare food items as per standard recipe cards whilst maintaining portion control and minimizing wastage Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Clean and maintain all equipment within the food production area Promptly report any hazards, unsafe working conditions or equipment which requires repair or maintenance to immediate supervisor.</p><p>Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management</p><p>What s in it for you: Employee benefit membership offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications College or Vocational Certificate in Culinary Arts Creative and passionate about food and customer service Excellent interpersonal and communication skills; a team player Relevant experience is a must within the industry.</p>
Jordan - Amman
<p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: No related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Kitchen Operations for Property<br>• Leads kitchen management team.<br>• Provides direction for all day-to-day operations.<br>• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensures property policies are administered fairly and consistently.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Demonstrate new cooking techniques and equipment to staff.<br>Setting and Maintaining Goals for Culinary Function and Activities<br>• Develops and implements guidelines and control procedures for purchasing and receiving areas.<br>• Establishes goals including performance goals, budget goals, team goals, etc.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Manages department controllable expenses including food cost, supplies, uniforms and equipment.<br>• Participates in the budgeting process for areas of responsibility.<br>• Knows and implements the brand's safety standards.<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Provides direction for menu development.<br>• Monitors the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented, and create decorative food displays.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with food handling and sanitation standards.<br>• Follows proper handling and right temperature of all food products.<br>• Ensures employees maintain required food handling and sanitation certifications.<br>• Maintains purchasing, receiving and food storage standards.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>Ensuring Exceptional Customer Service<br>• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Responds to and handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Ensures employees are treated fairly and equitably.<br>• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.<br>• Administers the performance appraisal process for direct report managers.<br>• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.<br>• Observes service behaviors of employees and provides feedback to individuals and or managers.<br>• Manages employee progressive discipline procedures for areas of responsibility.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>Additional Responsibilities <br>• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<p>JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).</p><p>CORE WORK ACTIVITIES Leading Kitchen Operations for Property Leads kitchen management team. Provides direction for all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensures property policies are administered fairly and consistently. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises and coordinates activities of cooks and workers engaged in food preparation. Demonstrate new cooking techniques and equipment to staff.</p><p>Setting and Maintaining Goals for Culinary Function and Activities Develops and implements guidelines and control procedures for purchasing and receiving areas. Establishes goals including performance goals, budget goals, team goals, etc. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Manages department controllable expenses including food cost, supplies, uniforms and equipment. Participates in the budgeting process for areas of responsibility. Knows and implements the brand's safety standards.</p><p>Ensuring Culinary Standards and Responsibilities are Met Provides direction for menu development. Monitors the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented, and create decorative food displays. Recognizes superior quality products, presentations and flavor. Ensures compliance with food handling and sanitation standards. Follows proper handling and right temperature of all food products. Ensures employees maintain required food handling and sanitation certifications. Maintains purchasing, receiving and food storage standards. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</p><p>Ensuring Exceptional Customer Service Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p><p>Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Ensures employees are treated fairly and equitably. Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. Administers the performance appraisal process for direct report managers. Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. Observes service behaviors of employees and provides feedback to individuals and or managers. Manages employee progressive discipline procedures for areas of responsibility. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p><p>Additional Responsibilities Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.</li><li>OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.</li></ul>
Jordan - Amman
<p>Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p><p>Job Description Receptionist Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at ibis Hotel Amman as a Front Desk Reception Agent, where you will be at the forefront of our guest experience. Job Duties Include : Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:</p><p>Consistently offer professional, friendly and engaging service</p><p>Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed</p><p>Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction</p><p>Assist guests regarding hotel facilities in an informative and helpful way</p><p>Respond to each Guest who approaches the Reception Desk</p><p>Drive rate through up-selling room brands</p><p>Follow departmental and hotel policies, procedures, service and safety standards</p><p>Other duties as assigned</p><p>What s in it for you:</p><p>Employee discounted rates in Accor worldwide</p><p>Learning programs through our Academies</p><p>Opportunity to develop your talent and grow within your property and across the world!</p><p>What you will be doing:</p><p>Greet, check-in, respond to requests and settle accounts while providing exceptional service</p><p>Take initiative to add a personalized experience</p><p>Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling</p><p>Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>Note: Customization may be included for any specific local or legislative requirements, such as work permits</p><p>Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome†resonate as the finest hotel promise.</p><p>From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.</p><p>Our Brands include:</p><p>-Raffles</p><p>-Fairmont</p><p>-Sofitel</p><p>-MGallery</p><p>-Grand Mercure</p><p>-Pullman</p><p>-Swissôtel</p><p>-Novotel</p><p>-Suite Novotel</p><p>-Mercure</p><p>-Thalassa sea & spa</p><p>-Adagio</p><p>-ibis</p><p>-ibis Styles</p><p>-ibis budget</p><p>-HotelF1</p><p><strong>Desired Candidate Profile</strong></p><p>Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights Previous experience in Front Desk or customer service an asset Previous Property Management System (PMS) experience an asset Proficient in the English language (verbal & written), second language an asset Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention to guest needs, remaining calm and courteous at all times</p>