Radiographer Jobs in Jordan

<p><h4>Job Description</h4> <p>Employee will be part of the deployment pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules.</p> <p>Member will perform and inspect organizational and intermediate level maintenance and modifications on RPA systems and support equipment, as required. Lastly, this position requires an individual that can apply basic technical knowledge to solve complex problems by interpreting Air Force technical orders, manufacturers’ manuals/instructions or similar documents through the usage of test equipment/instruments to affect repairs.</p> <p>Member will inspect, service, repair, and overhaul aircraft, aircraft engines, and other critical components to ensure airworthiness. Repair, replace, and rebuild aircraft structures, landing gear, power plants/trains, fuel systems, and functional components using hand tools, power tools, welding equipment, rivet guns, and drills.</p> <p>Inspect and repair power plant malfunctions, including cracked components, oil leaks, etc.; diagnose malfunctions, isolate causes and correct breaks; test engine operations, use test equipment to locate source of malfunction(s). Replace/repair damaged components and remove engine/major components from aircraft, using hoist or other lifting devices; disassemble and inspect parts for wear, warping, or other defects; repair/replace defective engine components and reassemble and install engines in aircraft; adjust, repair, or replace instruments, ADP flight controls, electrical/electronics, fuel/oil systems and associated aircraft accessories.</p> <p>Perform aircraft services to include engine flushing/cleaning, parts lubrication, and required maintenance checks. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Recommend revisions to maintenance procedures to improve efficiency and ensure quality workmanship.</p> <p>USAF equivalent position is Aircraft Mechanic Apprentice.</p> <h4>Essential Responsibilities:</h4> <ul> <li>Performs all daily launch/recovery duties in support of operational requirements.</li> <li>Applies logic and good judgment, understands basic technical order diagrams and procedures, and uses test equipment for analysis of airframes, engines, flight controls, pneudraulic, fuel, electrical/electronic systems, and problems.</li> <li>Supports aircraft utilization and maintenance activity schedules. Maintains accurate parts inventory during all maintenance activities. Performs maintenance and repair tasks and ensures their successful completion.</li> <li>Services, repairs, and overhauls aircraft equipment, engines, and sub-systems to ensure serviceability. Repairs, replaces, and rebuilds aircraft structures, landing gear, power plants, fuel systems (including tanks and fuel/metering control systems), and functional components using hand tools, power tools, welding equipment, rivet gun, drills, and other tools.</li> <li>Inspects and repairs power plant (engine) malfunctions, including cracked components, oil leaks, etc. Diagnoses malfunctions, isolates causes and corrects breaks. Tests engine operations, using testing equipment to locate source(s) of malfunction. Replaces and repairs damaged components, uses hand tools, gauges, and test equipment to complete repairs.</li> <li>Removes engine and major components from aircraft equipment, using hoist or other lifting devices. Disassembles and inspects parts for wear, warping, or other defects. Repairs and replaces defective engine components and reassembles and installs engine in aircraft.</li> <li>Adjusts, repairs, or replaces instruments, flight control, electrical/electronic, fuel/oil systems and aircraft accessories. Performs aircraft and vehicle services, including engine wash/cleaning, parts lubrication, and maintenance checks.</li> <li>May service engines and airframe components at flight line operations making repairs, short of overhaul, required to ensure aircraft safe operating conditions. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies.</li> <li>Must be able to work with little-to-no supervision.</li> <li>Performs all other duties as assigned as requested.</li> </ul> <h4>Minimum Requirements:</h4> <ul> <li>Must have high school diploma or have completed relevant military and/or vocational technical school curriculum.</li> <li>Minimum of one year of actual aircraft mechanic maintenance experience required.</li> <li>Must have basic knowledge of basic and complex mechanical maintenance and repair.</li> <li>Must possess basic knowledge of technical publications related to aircraft mechanical maintenance.</li> <li>Must know theory and principles of operation of engines, accessories and components, theory of flight and electronic flight controls, and have a basic understanding of applicable systems.</li> <li>Must be able to inspect and operate ground support and auxiliary equipment.</li> <li>Must achieve a passing grade in all required courses/certifications for continued employment, as needed.</li> <li>Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment.</li> <li>Must be able to deploy to forward locations (other countries) as directed by the government.</li> <li>Must be able to lift, carry and/or wear military issued equipment in excess of 50 pounds for extended periods.</li> <li>Must be able to speak, read, write, and understand English.</li> <li>Must have had an active secret US government clearance within the last 12 months. Note: US citizenship is required to obtain a secret clearance.</li> <li>Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment.</li> <li>Must have current/active state issued driver’s license.</li> <li>Must be able to acquire and maintain a valid flight-line government driver’s license.</li> <li>Must have valid U.S. passport with a minimum of two years remaining with at least two facing pairs (four total) of blank visa pages.</li> <li>Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances.</li> </ul> <h4>Preferred Qualifications:</h4> <ul> <li>Associate degree in a relevant career field.</li> <li>Licensed by the FAA as an Airframe and Powerplant Mechanic.</li> <li>RPA deployment experience.</li> <li>Prior experience as a defense contractor.</li> <li>Aircraft mechanic experience within the last 10 years.</li> <li>MQ-9 experience as an aircraft mechanic.</li> <li>MQ-9 aircraft composite repair/replacement experience.</li> </ul></p><p></p>

<p>Employee will be part of the Deployment Pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules. Member will perform and inspect organizational and intermediate level maintenance and modifications on RPA systems and support equipment, as required. Lastly, this position requires an individual that can apply basic technical knowledge to solve complex problems by interpreting Air Force technical orders, manufacturers manuals/instructions or similar documents through the usage of test equipment/instruments to affect repairs. Member will inspect, service, repair, and overhaul aircraft, aircraft engines, and other critical components to ensure airworthiness. Repair, replace, and rebuild aircraft structures, landing gear, power plants/trains, fuel systems, and functional components using hand tools, power tools, welding equipment, rivet guns and drills. Inspect and repair power plant malfunctions, including cracked components, oil leaks, etc.; diagnose malfunctions, isolate causes and correct breaks; test engine operations, use test equipment to locate source of malfunction(s). Replace/repair damaged components and remove engine/major components from aircraft, using hoist or other lifting devices; disassemble and inspect parts for wear, warping, or other defects; repair/replace defective engine components and reassemble and install engines in aircraft; adjust, repair, or replace instruments, ADP flight controls, electrical/electronics, fuel/oil systems and associated aircraft accessories. Perform aircraft services to include engine flushing/cleaning, parts lubrication, and required maintenance checks. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Recommend revisions to maintenance procedures to improve efficiency and ensure quality workmanship. USAF equivalent position is Aircraft Mechanic Apprentice. Essential Responsibilities: Performs all daily launch/recovery duties in support of operational requirements. Applies logic and good judgment, understands basic technical order diagrams and procedures, and uses test equipment for analysis of airframes, engines, flight controls, pneudraulic, fuel, electrical / electronic systems, and problems. Supports aircraft utilization and maintenance activity schedules. Maintains accurate parts inventory during all maintenance activities. Performs maintenance and repair tasks and ensures their successful completion. Services, repairs, and overhauls aircraft equipment, engines, and sub-systems to ensure serviceability. Repairs, replaces, and rebuilds aircraft structures, landing gear, power plants, fuel systems (including tanks and fuel/metering control systems), and functional components using hand tools, power tools, welding equipment, rivet gun, drills, and other tools. Inspects and repairs power plant (engine) malfunctions, including cracked components, oil leaks, etc. Diagnoses malfunctions, isolate causes and corrects breaks. Tests engine operations, using testing equipment to locate source(s) of malfunction. Replaces and repairs damaged components, uses hand tools, gauges, and test equipment to complete repairs. Removes engine and major components from aircraft equipment, using hoist or other lifting devices. Disassembles and inspects parts for wear, warping, or other defects. Repairs and replaces defective engine components and reassemble and installs engine in aircraft. Adjusts, repairs, or replaces instruments, flight control, electrical/electronic, fuel/oil systems and aircraft accessories. Performs aircraft and vehicle services, including engine wash/cleaning, parts lubrication, and maintenance checks. May service engines and airframe components at flight line operations making repairs, short of overhaul, required to ensure aircraft safe operating conditions. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Must be able to work with little-to-no supervision. Performs all other duties as assigned as requested.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Requirements: Must have High school diploma or have completed relevant military and/or vocational technical school curriculum. Minimum of one year of actual Aircraft Mechanic maintenance experience required. Must have basic knowledge of basic and complex mechanical maintenance and repair. Must possess basic knowledge of technical publications related to aircraft mechanical maintenance. Must know theory and principles of operation of engines, accessories and components, theory of flight and electronic flight controls, and have a basic understanding of applicable systems. Must be able to inspect and operate ground support and auxiliary equipment. Must achieve a passing grade in all required courses/certifications for continued employment, as needed. Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment. • Must be able to Deploy to Forward Locations (other countries) as Directed by the Government Must be able to lift, carry and/or wear Military Issued Equipment in excess of 50 pounds for extended periods. Must be able to speak, read, write, and understand English. Must submit updated SF-86 within 30 days of hire start date. Must have had an Active Secret US Government Clearance within the last 12 months. Note: US citizenship is required to obtain a Secret clearance. Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment. Must have current/active State Issued Driver s License. Must be able to acquire and maintain a valid flight-line Government Driver s License. Must have valid U.S. Passport with a minimum of two years remaining with at least two facing pairs (four total) of blank Visa pages. Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances. Preferred Qualifications: Associate degree in a relevant career field. Licensed by the FAA as an Airframe and Powerplant Mechanic. RPA Deployment Experience. Prior Experience as a Defense Contractor. Aircraft Mechanic Experience within the last 10 years. MQ-9 Experience as an Aircraft Mechanic. MQ-9 Aircraft Composite Repair / Replacement Experience</p>

<p><h4>Job summary<\/h4>\n<p>Manages the daily functions of the department to ensure protection of property assets, employees, guests, and property. Maintains logs, certifications, and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n <li>High school diploma or GED; 4 years experience in the security\/loss prevention or related professional area. OR<\/li>\n <li>2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<p><strong>Managing security\/loss prevention operations<\/strong><\/p>\n<ul>\n <li>Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.<\/li>\n <li>Conducts hazard and risk assessments at the property to include quarterly OSHA\/SAFETY audits, incident tracking, and the hazard abatement process.<\/li>\n <li>Develops detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times.<\/li>\n <li>Comply with applicable laws and safety regulations.<\/li>\n <li>Follow proper key control guidelines in loss prevention and in the property.<\/li>\n <li>Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.<\/li>\n <li>Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.<\/li>\n <li>Follow Duty of Care process for the protection of guests and employees.<\/li>\n <li>Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.<\/li>\n <li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n <li>Implements action plans to monitor and control risk.<\/li>\n <li>Monitors all unusual activities in and around the property that would impair the well-being of guests and employees.<\/li>\n <li>Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.<\/li>\n <li>Oversees and guides the efforts of the Accident Prevention Committee.<\/li>\n <li>Oversees first aid program for guests and employees.<\/li>\n <li>Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.<\/li>\n <li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n <li>Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.<\/li>\n <li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n <li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n <li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<\/ul>\n\n<p><strong>Ensuring exceptional customer service<\/strong><\/p>\n<ul>\n <li>Meet quality standards and customer expectations on a daily basis.<\/li>\n <li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n <li>Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.<\/li>\n <li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<p><strong>Additional responsibilities<\/strong><\/p>\n<ul>\n <li>Analyzes information and evaluates results to choose the best solution and solve problems.<\/li>\n <li>Develops liaison with local law enforcement and emergency services.<\/li>\n <li>Informs and\/or updates the executives and peers on relevant information in a timely manner.<\/li>\n <li>Provides information to supervisors and co-workers by telephone, in written form, email, or in person.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand\u2019s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>

<p><h4>Description</h4> <p><strong>Place:</strong> Amman, Jordan (travel to Palestine)<br> <strong>Starting date:</strong> ASAP<br> <strong>Duration of contract:</strong> 7 months<br> <strong>Closing date for applications:</strong> 22 June 2026</p> <p>Due to the urgency of this recruitment, we encourage interested candidates to submit their applications as soon as possible. We will be reviewing applications on an ongoing basis.</p> <p>We need you to support our field teams in deploying this massive emergency response. Your help can make a difference. Join us!</p> <p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p> <p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p> <h4>Your mission</h4> <p>The Policy and Advocacy Senior Officer in Palestine works under the responsibility of the Regional Advocacy and Communication Manager, and in close collaboration with the Country Director, the Federal Advocacy and Institutional Relations team (AIR) and the Federal communication team. He or she contributes to the design, implementation and follow-up of HI policies and advocacy strategies related to the Palestinian crisis, on national, regional and international levels.</p> <p><strong>Mission 1: Strategy and steering</strong></p> <ul> <li>Responsibility 1.1: Analyse the humanitarian environment and define HI positions</li> <li>Responsibility 1.2: Develop and update advocacy strategies and action plans</li> </ul> <p><strong>Mission 2: Operational implementation</strong></p> <ul> <li>Responsibility 2.1: Ensure that advocacy is based on reliable and up-to-date evidence and data</li> <li>Responsibility 2.2: Organize the effective influence and outreach of HI vis-à-vis key decision-makers and networks</li> <li>Responsibility 2.3: Ensure HI internal communication and ownership</li> <li>Responsibility 2.4: Contribute to fundraising efforts</li> <li>Responsibility 2.5: Contribute to support or to implement the program’s emergency preparedness actions, and, in case of emergency, adapt his or her way of working in order to contribute to an efficient humanitarian response from HI.</li> </ul> <p><strong>Mission 3: Standards and expertise</strong></p> <ul> <li>Contribute to raising the quality and internal ownership of HI advocacy work</li> <li>Comply with and promote HI quality standards and internal procedures relating to advocacy</li> </ul> <p><strong>Mission 4: Communication</strong></p> <h4>Characteristics of the position</h4> <p>Due to the current difficulties in obtaining an authorization to enter Gaza, it is possible that the selected candidates will have to carry out part or all of their mission from Amman. This situation is beyond our control and beyond the responsibility of our organization.</p> <h4>Requirements</h4> <h4>Your profile</h4> <ul> <li>Degree in International Law (IHL, IHRL, Human Rights, Refugee Law etc.), International relations, political science or equivalent degree or with significant experience</li> <li>Experience: 5 years including 3 in emergency settings (field experience)</li> <li>Experience in context analysis, policy development in relation to principled humanitarian action</li> <li>Experience in advocacy work</li> <li>Experience in networking and active participation in conference or forum, including at high levels</li> <li>Fluent knowledge of Arabic is preferred</li> </ul> <h4>Benefits</h4> <h4>Conditions</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>7 months international contract starting from as soon as possible</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals</li> <li>Pension scheme</li> <li>Medical coverage with 50% of employee contribution</li> <li>Repatriation insurance paid by HI</li> <li>Salary from 2757 € gross per month upon experience</li> <li>Per diem: if based in Gaza: 887 € and if based in Amman, Jordan: 640 € net per month - paid in the field</li> <li>Hardship: if based in Amman, Jordan there is no hardship but if based in Gaza: 500 € net per month paid with your salary</li> <li>Paid leaves: 25 days per year</li> <li>R&R: according to the level of the mission if based in Amman, Jordan 1 day per month and if based in Gaza it’s a specific R&R</li> <li>Position: Unaccompanied</li> <li>Housing: Collective taken in charge by HI</li> <li>If you are resident in the country: local package</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Place:</strong> Amman, Jordan (travel to Palestine)<br> <strong>Starting date:</strong> ASAP<br> <strong>Duration of contract:</strong> 7 months<br> <strong>Closing date for applications:</strong> 22 June 2026</p> <p>Due to the urgency of this recruitment, we encourage interested candidates to submit their applications as soon as possible. We will be reviewing applications on an ongoing basis.</p> <p>We need you to support our field teams in deploying this massive emergency response. Your help can make a difference. Join us!</p> <p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p> <p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p> <h4>Your mission</h4> <p>The Policy and Advocacy Senior Officer in Palestine works under the responsibility of the Regional Advocacy and Communication Manager, and in close collaboration with the Country Director, the Federal Advocacy and Institutional Relations team (AIR) and the Federal communication team. He or she contributes to the design, implementation and follow-up of HI policies and advocacy strategies related to the Palestinian crisis, on national, regional and international levels.</p> <p><strong>Mission 1: Strategy and steering</strong></p> <ul> <li>Responsibility 1.1: Analyse the humanitarian environment and define HI positions</li> <li>Responsibility 1.2: Develop and update advocacy strategies and action plans</li> </ul> <p><strong>Mission 2: Operational implementation</strong></p> <ul> <li>Responsibility 2.1: Ensure that advocacy is based on reliable and up-to-date evidence and data</li> <li>Responsibility 2.2: Organize the effective influence and outreach of HI vis-à-vis key decision-makers and networks</li> <li>Responsibility 2.3: Ensure HI internal communication and ownership</li> <li>Responsibility 2.4: Contribute to fundraising efforts</li> <li>Responsibility 2.5: Contribute to support or to implement the program’s emergency preparedness actions, and, in case of emergency, adapt his or her way of working in order to contribute to an efficient humanitarian response from HI.</li> </ul> <p><strong>Mission 3: Standards and expertise</strong></p> <ul> <li>Contribute to raising the quality and internal ownership of HI advocacy work</li> <li>Comply with and promote HI quality standards and internal procedures relating to advocacy</li> </ul> <p><strong>Mission 4: Communication</strong></p> <h4>Characteristics of the position</h4> <p>Due to the current difficulties in obtaining an authorization to enter Gaza, it is possible that the selected candidates will have to carry out part or all of their mission from Amman. This situation is beyond our control and beyond the responsibility of our organization.</p> <h4>Requirements</h4> <h4>Your profile</h4> <ul> <li>Degree in International Law (IHL, IHRL, Human Rights, Refugee Law etc.), International relations, political science or equivalent degree or with significant experience</li> <li>Experience: 5 years including 3 in emergency settings (field experience)</li> <li>Experience in context analysis, policy development in relation to principled humanitarian action</li> <li>Experience in advocacy work</li> <li>Experience in networking and active participation in conference or forum, including at high levels</li> <li>Fluent knowledge of Arabic is preferred</li> </ul> <h4>Benefits</h4> <h4>Conditions</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>7 months international contract starting from as soon as possible</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals</li> <li>Pension scheme</li> <li>Medical coverage with 50% of employee contribution</li> <li>Repatriation insurance paid by HI</li> <li>Salary from 2757 € gross per month upon experience</li> <li>Per diem: if based in Gaza: 887 € and if based in Amman, Jordan: 640 € net per month - paid in the field</li> <li>Hardship: if based in Amman, Jordan there is no hardship but if based in Gaza: 500 € net per month paid with your salary</li> <li>Paid leaves: 25 days per year</li> <li>R&R: according to the level of the mission if based in Amman, Jordan 1 day per month and if based in Gaza it’s a specific R&R</li> <li>Position: Unaccompanied</li> <li>Housing: Collective taken in charge by HI</li> <li>If you are resident in the country: local package</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Customer Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<p>UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to protection TERMS OF REFERENCE Purpose of Assignment: The UNICEF Centre of Excellence in Child Protection and Migration combines global advocacy with technical assistance to country offices. Recent developments in several countries, including proposals or decisions to lower the minimum age of criminal responsibility (MACR), underscore the need for current, accessible and comparable legal information. In other contexts, the MACR remains below international standards or is subject to exceptions, while the age of majority and related legal thresholds are not consistently documented. Previous global fact sheets are no longer regularly updated. The consultancy will support the development of a global Legal Atlas covering all countries and territories for which authoritative legal information can be verified. The Atlas will document the statutory age of majority and MACR, including exceptions, differentiated thresholds and relevant implementation provisions, and assess alignment with the Convention on the Rights of the Child and General Comment No. 24. Its immediate advocacy objective is to promote a MACR of at least 14 years, without exceptions that permit children below that age to be held criminally responsible. The Legal Atlas will be designed as an accessible, searchable and updateable knowledge product, drawing on the format and functionality of existing legal atlases on child marriage, street-connected children and civil registration and vital statistics. Its structure should allow additional justice-for-children variables to be incorporated in future phases, including access to free legal aid, diversion and non-custodial measures. Scope of Work: Under the supervision of the Child Protection Specialist, Justice for Children and Legal Reform, based at the UNICEF Centre of Excellence in Amman, the consultant will lead the research, validation, design and online development of the Legal Atlas. The consultant will work remotely and coordinate closely with UNICEF country offices and relevant technical partners. Develop an inception report, research protocol, legal taxonomy, data fields, source hierarchy and quality-assurance methodology. Identify, review and extract information from constitutions, criminal and juvenile justice legislation, civil codes and other authoritative legal sources for all countries and territories covered. Record citations, links, dates of enactment or amendment, legal exceptions and explanatory notes in a structured, editable dataset. Analyse each jurisdiction against the relevant international standards, clearly distinguishing verified law from interpretation and flagging information gaps. Prepare country profiles and validation packages; coordinate review by UNICEF country and COEs; maintain a comments and resolution log. Incorporate validated comments and finalize the global legal dataset and accompanying narrative content. Develop the information architecture, user journeys, wireframes and visual design for the Legal Atlas in line with UNICEF branding, accessibility and usability requirements. Configure and populate the online database, including search, filter, comparison, download and update functions, and provide administrator guidance. Conduct quality assurance and user testing, correct identified issues and prepare the final launch-ready package. Provide additional research, editing, coordination and knowledge-management support related to justice for children, as requested in writing by the contract manager. How can you make a difference? If you would like to know more about this position, please review the Terms of Reference here: ToR Consultant to Develop a Global Legal Atla TMS text.pdf</p><p><strong>Desired Candidate Profile</strong></p><h3>To qualify as an advocate for every child you will have:</h3><p>Minimum requirements:</p><ul><li>Education: Masters university degree in law, human rights, international development, public policy, social sciences or another field relevant to justice for children and child protection.</li><li>Work Experience: <ul><li>Minimum six (6) years of progressively responsible professional experience in justice for children, child protection, human rights, legal reform or a related field.</li><li>Demonstrated experience conducting high-quality comparative legal, policy or programme research across multiple jurisdictions.</li><li>Proven experience analysing or contributing to laws, policies, strategies, guidance or programmes related to justice for children.</li></ul></li><li>Language Requirements: Fluency in written and spoken English is required. Working proficiency in French or Spanish is highly desirable.</li><li>Knowledge/Expertise/Skills: <ul><li>Demonstrated ability to verify primary legal sources, manage structured datasets and present complex legal information accurately and accessibly.</li><li>Sound knowledge of the Convention on the Rights of the Child, General Comment No. 24 and other relevant international human rights and juvenile justice standards.</li><li>Excellent analytical, drafting, editing, communication and stakeholder-coordination skills.</li><li>Ability to manage multiple deliverables and work effectively in a remote, multicultural environment across regions and time zones.</li><li>Experience developing legal atlases, digital knowledge products, online databases or comparable public-facing platforms is highly desirable.</li><li>Experience working with UNICEF, another United Nations entity or an international child rights organization is an asset.</li></ul></li></ul>

<p>This is a re-advertisement of the position. Those who applied to the previous advertisement do not need to re-apply; they are still being considered. UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to Results The Hashemite Kingdom of Jordan is recognized as a regional leader in advancing the rights and well-being of children. In close partnership with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office (JCO) works to sustain and deepen development gains for children, while strengthening policies, national systems, and programme delivery to ensure equitable outcomes for every child in Jordan. UNICEF s work is aligned with the Economic Modernisation Vision PHONE_NUMBER), Jordan s primary national development framework, which prioritizes inclusive growth, improved quality of life, human capital development, and sustainability, and contributes to the achievement of the Sustainable Development Goals (SDGs). Guided by a rights based, equity focused, and evidence driven approach, UNICEF Jordan Country Office places particular emphasis on reaching the most vulnerable and disadvantaged children, including those affected by poverty, displacement, and exclusion, regardless of nationality, gender, religion, or background. UNICEF s support to human capital development is anchored in ongoing education and workforce reforms under the Economic Modernisation Vision and the Education and Human Resources Development legal framework, which prioritize quality, relevance, and alignment with labour market needs. Within this context, evaluations play a critical role in assessing performance, generating learning, and strengthening accountability across UNICEF s programme areas, including Child Protection; Education; Water, Sanitation and Hygiene (WASH); Health and Nutrition; Adolescent and Youth Engagement; Social Protection; and Operations, to ensure evidence informs decision making and programme improvement. How can you make a difference? As an Evaluation Officer, you are responsible for the effective implementation of the evaluations of the Country Programme s Costed Evaluation Plan and for evaluations triggered by other requirements. Your role contributes to the achievement of key end-results by providing professional expertise in evaluation. You support communication, partnerships, and the design and implementation of capacity development activities aimed at strengthening national and sub-national evaluation capacity. In addition, you coordinate office-wide knowledge management, promoting good practices on evaluation use and evaluation culture more largely within the JCO. As an Evaluation Officer, you have a formal reporting line to the Chief of Planning, Monitoring and Evaluation, and work in close collaboration with the MENARO Multi-Country Evaluation Specialist who provides systematic oversight (quality assurance) on all evaluations of JCO, combined with guidance and technical support when required. Given the nature of evaluation being an independent oversight function, and the Representative being accountable for evaluation in the Country Office, you need to have direct access to the Representative on evaluation, expressed through a dotted-line reporting relationship to the JCO Representative. You manage the planning, design, implementation, and follow-up of evaluation activities across the country office, including coordination with other agencies and engagement with national and international stakeholders, as appropriate, ensuring the delivery and use of high-quality evaluations in accordance with UNICEF s Evaluation Policy, with the evaluation and ethics procedures and guidance of UNICEF and of other recognized professional norms and standards including the 2016 UN Evaluation Group Norms and Standards for Evaluation. Summary of key functions/accountabilities</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum requirements : • Education: Bachelor or equivalent (First Level University Degree) in one of the following fields: humanities, social sciences, development economics, statistics, public administration, performance management, monitoring and evaluation or other related fields. A degree or certification/accreditation in Evaluation is a significant advantage. • Work Experience: Minimum 2 years of professional experience in supporting/or implementing equity-focused evaluations and the management of the evaluation function at the national and/or international level as per UNICEF and/or UNEG norms and standards for Evaluation in the UN System. Technical knowledge and experience in programme evaluation, evaluation design, data analysis, and reporting is required. Experience in managing evaluations, strong analytical skills, and the ability to synthesize and clearly summarize qualitative and quantitative data are essential. • Key skills include Evaluation Methods, Evaluation Design, Data Analysis, Process Management, Knowledge Management, and Planning &amp; Monitoring. • Language Requirements: Fluency of English and Arabic required. Desirables : • Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset. • Experience in supporting national evaluation capacity and working with professional evaluation associations and evidence dissemination is preferable. • Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.</p>

<p>This is a re-advertisement of the position. Those who applied to the previous advertisement do not need to re-apply; they are still being considered. UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF. For every child, the right to Results The Hashemite Kingdom of Jordan is recognized as a regional leader in advancing the rights and well-being of children. In close partnership with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office (JCO) works to sustain and deepen development gains for children, while strengthening policies, national systems, and programme delivery to ensure equitable outcomes for every child in Jordan. UNICEF s work is aligned with the Economic Modernisation Vision PHONE_NUMBER), Jordan s primary national development framework, which prioritizes inclusive growth, improved quality of life, human capital development, and sustainability, and contributes to the achievement of the Sustainable Development Goals (SDGs). Guided by a rights based, equity focused, and evidence driven approach, UNICEF Jordan Country Office places particular emphasis on reaching the most vulnerable and disadvantaged children, including those affected by poverty, displacement, and exclusion, regardless of nationality, gender, religion, or background. UNICEF s support to human capital development is anchored in ongoing education and workforce reforms under the Economic Modernisation Vision and the Education and Human Resources Development legal framework, which prioritize quality, relevance, and alignment with labour market needs. Within this context, evaluations play a critical role in assessing performance, generating learning, and strengthening accountability across UNICEF s programme areas, including Child Protection; Education; Water, Sanitation and Hygiene (WASH); Health and Nutrition; Adolescent and Youth Engagement; Social Protection; and Operations, to ensure evidence informs decision making and programme improvement. How can you make a difference? As an Evaluation Officer, you are responsible for the effective implementation of the evaluations of the Country Programme s Costed Evaluation Plan and for evaluations triggered by other requirements. Your role contributes to the achievement of key end-results by providing professional expertise in evaluation. You support communication, partnerships, and the design and implementation of capacity development activities aimed at strengthening national and sub-national evaluation capacity. In addition, you coordinate office-wide knowledge management, promoting good practices on evaluation use and evaluation culture more largely within the JCO. As an Evaluation Officer, you have a formal reporting line to the Chief of Planning, Monitoring and Evaluation, and work in close collaboration with the MENARO Multi-Country Evaluation Specialist who provides systematic oversight (quality assurance) on all evaluations of JCO, combined with guidance and technical support when required. Given the nature of evaluation being an independent oversight function, and the Representative being accountable for evaluation in the Country Office, you need to have direct access to the Representative on evaluation, expressed through a dotted-line reporting relationship to the JCO Representative. You manage the planning, design, implementation, and follow-up of evaluation activities across the country office, including coordination with other agencies and engagement with national and international stakeholders, as appropriate, ensuring the delivery and use of high-quality evaluations in accordance with UNICEF s Evaluation Policy, with the evaluation and ethics procedures and guidance of UNICEF and of other recognized professional norms and standards including the 2016 UN Evaluation Group Norms and Standards for Evaluation. Summary of key functions/accountabilities • Evaluation Planning, Management, and Implementation • Evaluation design and implementation • Evaluation use • Coordination, Networking, and Evaluation Capacity Development If you would like to know more about this position, please review the complete Job Description here: Specific JD Evaluation Officer NoB JCO Final Version (1).docx</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum requirements : • Education: Bachelor or equivalent (First Level University Degree) in one of the following fields: humanities, social sciences, development economics, statistics, public administration, performance management, monitoring and evaluation or other related fields. A degree or certification/accreditation in Evaluation is a significant advantage. • Work Experience: Minimum 2 years of professional experience in supporting/or implementing equity-focused evaluations and the management of the evaluation function at the national and/or international level as per UNICEF and/or UNEG norms and standards for Evaluation in the UN System. Technical knowledge and experience in programme evaluation, evaluation design, data analysis, and reporting is required. Experience in managing evaluations, strong analytical skills, and the ability to synthesize and clearly summarize qualitative and quantitative data are essential. • Key skills include Evaluation Methods, Evaluation Design, Data Analysis, Process Management, Knowledge Management, and Planning &amp; Monitoring. • Language Requirements: Fluency of English and Arabic required. Desirables : • Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset. • Experience in supporting national evaluation capacity and working with professional evaluation associations and evidence dissemination is preferable. • Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.</p>

<p>JOB CONTEXT: Join Humanity &amp; Inclusion (HI) as an Inclusive Education Consortium Coordinator and help shape inclusive education programming in Palestine, with a focus on education in emergencies and protracted crises. In this role, you will lead the coordination of the grant consortium, working closely with partners to ensure effective implementation, strong programme quality, and donor compliance. You will also provide technical guidance on Inclusive Education, support capacity strengthening and advocacy, and contribute to shaping HI s strategy and future engagement in the sector. YOUR MISSION: Under the line management of the Operations manager and with support from the Global Inclusive Education Specialist, the Inclusive Education Consortium Coordinator contributes to the implementation of the HI mandate and the operational strategy of HI Palestine mission in the field of Inclusive Education, specifically education in emergencies. The Inclusive Education Consortium Coordinator provides strategic and technical guidance for HI's Inclusive Education portfolio in Palestine (40%) while leading the coordination of the ECHO-funded consortium (60%). The position ensures high-quality programme implementation, effective consortium governance and donor compliance, while supporting the positioning and development of Inclusive Education within the Palestine mission. The role combines technical support, consortium coordination, strategic planning and resource mobilisation to strengthen HI's impact and influence in the sector. Your main missions will be : • Ensure the optimal management of the consortium with appropriate oversight mechanisms • Lead the day-to-day coordination of the ECHO-funded consortium. • Act as the primary focal point for consortium partners and ECHO on consortium management matters. • Coordinate consortium governance, including Steering Committee meetings, technical working groups and bilateral meetings. • Ensure effective communication, collaboration and information sharing among consortium partners. • Coordinate the development, implementation and monitoring of consortium workplans and action plans. • Monitor compliance with consortium agreements, donor requirements and internal procedures. • Identify, anticipate and proactively address implementation bottlenecks, operational risks and partnership challenges. • Ensure project implementation remains aligned with the approved logical framework, workplan and allocated budget. • Promote effective coordination between operational, technical, MEAL and support functions to ensure timely implementation. 2. Ensure programme quality, MEAL coordinationand donor compliance • Lead the preparation, consolidation and submission of donor reports, Modification Requests and other contractual deliverables. • Ensure project monitoring, evaluation, accountability and learning (MEAL) systems are implemented in close coordination with project and MEAL teams. • Ensure accurate project data management, monitoring and reporting. • Monitor project performance against indicators and support evidence-based decision-making. • Ensure compliance with donor contractual obligations and HI internal quality standards. • Contribute to project reviews, lessons learned and adaptive management processes. 3. Provide Technical support to HI teams and HI partners on Inclusive Education with a focus on emergency settings and protracted crisis contexts • Provide overall technical leadership for all Inclusive Education interventions implemented by the consortium. • Ensure technical quality and compliance with HI technical frameworks, global standards and donor requirements. • Provide strategic technical oversight to ensure the meaningful inclusion of children and persons with disabilities across all education interventions. • Support programme implementation across consortium partners through technical guidance and problem-solving. • Develop, adapt and harmonize technical tools, methodologies, guidance and educational materials. • Provide technical supervision, coaching and capacity strengthening to consortium staff and partners. • Provide technical advice to consortium members, HI teams, partners and external stakeholders on Inclusive Education approaches and practices. • Contribute to technical quality monitoring, quality assurance processes and field support. • Ensure projects are adequately equipped with the technical resources required for quality implementation. • Promote technical learning, innovation and capitalization across the consortium. 4. Lead the review of HI's Inclusive Education portfolio and provide strategic recommendations regardingthe future of the sector within the mission. • Generate a data-driven evidence base regarding the situation of children with disabilities in coordination with other humanitarian actors. • Advocacy for the inclusion of children with disabilities in humanitarian leadership and in relevant coordination fora and processes. • Review the existing IE strategy for Palestine and regularly update it as appropriate. • Assess the relevance and added value of HI's engagement in Inclusive Education. • Analyse needs, operational opportunities and constraints. • Strengthen technical partnerships and representation. • Lead sectoral learning and capitalization. • Define inclusive education strategy including education in emergencies/chronic settings for HI in Palestine • Undertake need assessment exercises through field visits and literature reviews and develop recommendations on the future positioning of the sector</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 6 years of relevant professional experience, including at least 5 years in IE or allied field, and 3 years in humanitarian or emergency settings. - Minimum 3 years of experience as Project manager or operations manager - Proven experience in consortium coordination, preferably within ECHO funded projects, and in working with local partners - Strong technical knowledge of Inclusive Education, education in Emergencies, Disability Inclusion, Child Protection, home based support for parents, inclusive pedagogy and practical strategies for teachers including UDL(universal design for learning), and accessible learning environments - Demonstrated experience in sector strategy development, representation, resource mobilization proposal development, consortium management and donor coordination - Demonstrated problem solving, communication, and advocacy skills - Good interpersonal, communication, coordination and networking skills - Flexibility and ability to handle multiple tasks simultaneously. - Strong oral and written communications skills in English. - Ability to work in a fast-paced environment and meet deadlines under pressure - Fluency in Arabic language is a strong asset - Previous experience with HI and/or in in the Middle East is a strong asset, particularly in Palestine</p>

<p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Audit and Verification Specialist reports to the Deputy Director of Finance and Chief, Accounts Division.</p><p>Responsibilities</p><p>Acts as a focal point for the Agency in coordinating verification missions across the Fields; provides technical leadership at strategic and operational levels in support of the missions, with a particular focus on planning and leading interactions and coordination of UNRWA activities and information with multiple levels; including understanding the terms and reference of the verification, providing guidance to External Relations Department (ERD), Communications Department (CD) and Field leads on verification queries, review of responses, coordination of responses with Field, Department of Legal Affairs (DLA), ERD and CD, and follow up on post verification actions.</p><p>Assesses approach of internal audits and verifications for consistency with the techniques and standards of the profession and audit best practices, as well as applicable Accounting Standards, Financial Regulations and Instructions of the Agency; ensures the findings are in line with the terms of references agreed with the mission and the audit/verification; identifies issues and trends and makes recommendations to improve the Agency s timeliness and quality of data provided in response of audit and verification missions; reviews the submission of documents as required for verification missions, to ensure accuracy and completeness of supporting documents; highlights risk areas and takes the lead in coordinating corrective actions; performs proper reconciliations.</p><p>In coordination with main UNBOA focal point of the Agency, manages the interim and final audit by UN Board of Auditors (UNBoA), including engagement with department/field directors, preparation of plan, entrance and exit meetings with the management team, communication including; collecting, interpreting and dissemination of audit requests, observation and recommendations; develops and leads the functioning of Agency-wide mechanism for data collection and consolidation to oversee and control the collection, review, consolidation and submission of responses from department /field directors after due verification and quality control in coordination with the department directors; coordinates with concerned parties to ensure timely responses to audit queries and observations, drafts management responses to audit queries; backfills main UNBOA focal point of the Agency as necessary.</p><p>Provides support in managing the timely implementation of UNBoA, internal audits, donor verification recommendations by proper tracking and monitoring; ensures audit recommendations implementation rate meets the required benchmark; takes the lead in implementing initiatives with respect to system, tools, policies, guidance to improve audit recommendations tracking and implementation.</p><p>Acts as the focal point in Finance Department for Department of Internal Oversight Services (DIOS) audits, Advisory Committee of Internal Oversight (ACIO) visits and coordinating other inspections including planning the timing of audits, coordination and collection of data within Finance department and submission to the relevant bodies.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><h2>Education</h2><p>Advanced university degree (Master or equivalent) from an accredited educational institution in accounting, finance, business administration or related field.</p><p>Job - Specific Qualification Not available.</p><h2>Work Experience</h2><p>At least seven years of progressively responsible and relevant experience in the application of the knowledge acquired accounting, finance, business administration or related field is required.</p><p>At least three years at the international level, in a large multinational, governmental, or non-profit organization in the areas of budgeting, accounting, financial management or related work, using computer-based financial systems is required.</p><p>Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have a minimum of two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number is required.</p><p>Advanced university degree (Master or equivalent) from an accredited educational institution in accounting, finance, business administration or related field is required.</p><p>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><h2>Desirable Qualifications</h2><p>Experience in budget or finance office of an organization in the UN common system is desirable.</p><p>Membership in a professional body of accountants (e.g. Institute of Chartered Accountants, Institute of Certified Public Accountants) is desirable.</p><p>Basic knowledge of Arabic is desirable.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable.</p><p>The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p>

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Social Protection Advisor &nbsp;- Focus: Cash for Work and Social Cohesion</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in social sciences, development studies, public administration, project management, environmental management or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, municipal development, Cash for Work, refugee response or a related field.</li> <li>At least 3 years of professional experience working with municipalities or other local-level public institutions in Jordan.</li> <li>Experience in managing grant agreements or similar financial instruments with public sector entities, ideally municipalities in Jordan.</li> <li>Good understanding of the situation of refugees and host communities in Jordan, proven experience with approaches to foster social cohesion; expertise in gender and/or inclusion approaches is a strong advantage.</li> <li>Excellent written and oral command of English and Arabic, including the ability to independently prepare concise and high-quality written documents in English.</li> <li>Strong analytical and problem-solving skills, combined with a high degree of self-organization, ownership and ability to work independently.</li> <li>High degree of integrity, reliability and accountability, as well as strong teamwork and interpersonal skills and the ability to communicate effectively with counterparts at different levels.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently coordinate and implement project activities with assigned partner municipalities, other partners, consultants and relevant GIZ colleagues.</li> <li>Coordinate Cash for Work activities with municipalities, including planning, participant selection and recruitment, implementation, monitoring and follow-up.</li> <li>Support partner municipalities in the implementation and management of financing agreements and ensure compliance with agreed procedures and standards.</li> <li>Advise and support municipalities in organizing Cash for Work activities in the field of municipal solid waste management, in close coordination with the project’s waste management expertise.</li> <li>Monitor implementation progress, identify challenges and risks at an early stage and develop practical solutions jointly with project partners and the project team.</li> <li>Ensure high-quality documentation, results-based monitoring and reporting for assigned municipalities and contribute to project learning and reporting.</li> <li>Develop and coordinate practical approaches to strengthen social cohesion, gender equality and inclusion within all of the project’s Cash for Work activities, including related sensitization and capacity development measures for municipal staff.</li> <li>Contribute to exchange and learning across partner municipalities and within the project team and, where appropriate and reasonable, perform tasks outside the scope of the job description.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Social Protection Advisor &nbsp;- Focus: Cash for Work Operations &amp; Records</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in public administration, project management, business administration, environmental management, development studies or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, municipal development, project implementation, Cash for Work or a related field.</li> <li>At least 3 years of professional experience working with municipalities or other local-level public institutions in Jordan</li> <li>Experience in managing grant agreements or similar financial instruments with public sector entities, ideally municipalities in Jordan, is a strong advantage.</li> <li>Good understanding of municipal service delivery, ideally of solid waste management, and the situation of refugees and host communities in Jordan; experience with project documentation and compliance standards is an advantage.</li> <li>Excellent written and oral command of English and Arabic, including the ability to independently prepare concise and high-quality written documents in English.</li> <li>Strong analytical, organizational and problem-solving skills, combined with a high degree of self-organization, ownership and ability to work independently.</li> <li>High degree of integrity, reliability and accountability, as well as strong teamwork and interpersonal skills and the ability to communicate effectively with counterparts at different levels.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently coordinate and implement project activities with assigned partner municipalities, other partners, consultants and relevant GIZ colleagues.</li> <li>Coordinate Cash for Work activities with municipalities, including planning, participant selection and recruitment, implementation, monitoring and follow-up.</li> <li>Support partner municipalities in the implementation and management of financing agreements and ensure compliance with agreed procedures and standards.</li> <li>Advise and support municipalities in organizing Cash for Work activities in the field of municipal solid waste management, in close coordination with the project’s waste management expertise.</li> <li>Monitor implementation progress, identify challenges and risks at an early stage and develop practical solutions jointly with project partners and the project team.</li> <li>Ensure high-quality documentation, results-based monitoring and reporting for assigned municipalities and contribute to project learning and reporting.</li> <li>Take the lead in establishing and maintaining efficient operational processes, documentation standards and a clear records management and filing structure across the project’s portfolio.</li> <li>Support consistent implementation and quality assurance across partner municipalities and within the project team and, where appropriate and reasonable, perform tasks outside the scope of the job description.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>Scope of work&nbsp; The Business Analyst will serve as the primary link between healthcare stakeholders, the EMR vendor, and internal technical teams to ensure the successful delivery of the Electronic Medical Records (EMR) system. The role is responsible for eliciting, analyzing, documenting, and validating business, clinical, and functional requirements; conducting business process analysis and Fit-Gap assessments; developing functional specifications and other product documentation; and ensuring that proposed solutions align with UNRWA’s operational and clinical workflows. The Business Analyst will also support solution design, review system configurations, coordinate business validation activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and facilitate the resolution of functional issues. Throughout the project lifecycle, the incumbent will work collaboratively with stakeholders to ensure that business needs are accurately translated into high-quality, user-centered digital health solutions that support UNRWA’s strategic objectives.&nbsp; Specific Outputs/Tasks include but not limited to: Key Responsibilities 5.1 Business and Technical Requirements • Engage healthcare professionals, business users, technical teams, and other stakeholders to elicit, analyze, validate, and document business, clinical, operational, and technical requirements. • Translate business and clinical requirements into functional specifications, system requirements, user stories, use cases, process flows, and acceptance criteria. • Ensure that requirements are clear, complete, feasible, testable, prioritized, and aligned with the EMR project objectives. • Maintain requirements traceability from initial identification through development, testing, acceptance, and implementation. • Analyze current clinical and administrative workflows and recommend improvements, standardization, and process optimization. • Identify and document functional gaps, dependencies, assumptions, constraints, and non-functional requirements, including performance, security, availability, usability, and interoperability. 2.2 Agile and Product Backlog Management • Support the Product Lead/Product Owner in establishing, maintaining, and prioritizing the EMR product backlog. • Develop and refine user stories, acceptance criteria, technical tasks, and backlog items in collaboration with business users, technical teams, and the vendor. • Ensure backlog items meet agreed readiness criteria before being included in a sprint. • Facilitate or support Agile/Scrum events, including backlog refinement, sprint planning, daily coordination meetings, sprint reviews, demonstrations, and retrospectives. • Monitor sprint commitments, deliverables, dependencies, impediments, and completion against agreed acceptance criteria. • Support the Product Lead in reviewing and accepting completed backlog items and identifying items requiring rework. • Ensure that sprint outcomes, decisions, action points, and lessons learned are properly documented and followed up. 2.3 System Development Lifecycle • Apply sound knowledge of the full system development lifecycle, including discovery, requirements analysis, solution design, development, integration, testing, deployment, stabilization, and post-implementation support. • Review solution designs and technical specifications to confirm alignment with approved business requirements. • Support change-control processes by assessing the business, technical, schedule, and resource implications of proposed changes. • Coordinate requirements clarification between stakeholders and the vendor throughout the development lifecycle. • Identify delivery risks, gaps, and inconsistencies at an early stage and escalate them to project management with recommended actions. 2.4 Vendor and Deliverables Management • Serve as a key coordination point between the EMR project team and the vendor for requirements, deliverables, testing, and implementation activities. • Review vendor deliverables against contractual requirements, approved specifications, user stories, acceptance criteria, and the agreed implementation plan. • Track vendor commitments, deliverables, action items, defects, dependencies, and due dates. • Participate in vendor meetings, technical discussions, demonstrations, sprint reviews, and deliverable-acceptance activities. • Identify deviations from approved requirements, quality standards, or delivery timelines and support their resolution and escalation. • Maintain clear records of vendor decisions, clarifications, commitments, and outstanding actions. 2.5 Integration and Data Migration • Support the analysis and documentation of integration requirements between the EMR and relevant corporate, clinical, laboratory, reporting, and administrative systems. • Document interface requirements, data flows, data ownership, business rules, field mappings, validation rules, and error-handling requirements. • Collaborate with technical teams and the vendor to ensure secure, reliable, and accurate data exchange. • Support data migration planning, including data mapping, cleansing rules, validation criteria, reconciliation, and migration testing. • Participate in the validation of migrated data and integrated workflows to confirm completeness, accuracy, and usability. 2.6 Testing and Quality Assurance • Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, and expected results based on approved requirements and acceptance criteria. • Coordinate and support functional testing, integration testing, regression testing, system testing, and user acceptance testing. • Work with healthcare professionals and business users to prepare and execute user acceptance testing. • Record, classify, prioritize, and track defects through resolution, retesting, and closure. • Collaborate with quality assurance teams and the vendor to ensure that the EMR meets functional, clinical, technical, usability, and performance requirements. • Maintain traceability between requirements, test cases, defects, and acceptance decisions. • Support the preparation of test completion reports and recommendations for release readiness and production deployment. 2.7 Implementation, Training, and User Adoption • Support implementation, pilot, rollout, stabilization, and post-go-live activities. • Assess implementation readiness and identify operational, technical, training, and change-management gaps.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in computer science, information systems, software engineering, health informatics, business information technology, or a related field.</li><li>Professional certification in business analysis, Agile/Scrum, product ownership, project management, or software testing is highly desirable.</li><li>Scrum Product Owner, Scrum Master, PMI-PBA, CBAP, PRINCE2, PMP, or equivalent certification would be an asset.</li><li>Minimum seven (6) years of relevant professional experience.</li><li>Relevant professional experience in technical business analysis, digital transformation, software implementation, or information systems projects.</li><li>Demonstrated hands-on experience across the system development lifecycle.</li><li>Strong practical experience with Agile/Scrum delivery and product backlog management.</li><li>Proven experience developing user stories, acceptance criteria, functional specifications, process flows, and test cases.</li><li>Experience facilitating backlog refinement, sprint planning, sprint reviews, demonstrations, and retrospectives.</li><li>Experience coordinating vendors and reviewing vendor deliverables against agreed requirements and acceptance criteria.</li><li>Practical experience in system testing, defect management, quality assurance, and user acceptance testing.</li><li>Experience with system integrations, APIs, data mapping, or data migration is highly desirable.</li><li>Experience in EMR, healthcare information systems, or other complex enterprise systems is strongly preferred.</li><li>Experience preparing management reports, project documentation, presentations, and governance materials.</li></ul>

<p><h4>Description</h4> <p><strong>Place:</strong> Amman, Jordan<br> <strong>Starting date:</strong> ASAP<br> <strong>Duration of contract:</strong> 9 months</p> <p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>Since October 2023, Gaza has been plunged into an unprecedented humanitarian catastrophe marked by mass destruction, displacement, and loss of life. By October 2025, 67,173 Palestinians were killed and 169,780 were injured while 90% of the population—2.1 million people—had been displaced multiple times. The health system is on the verge of collapse, humanitarian access remains extremely limited, and the entire population faces crisis or worse levels of food insecurity, with nearly half a million people at risk of famine. Attacks on hospitals, schools, and shelters continue, while widespread explosive ordnance contamination endangers civilians and obstructs humanitarian operations. Approximately 25% of the injured—around 22,500 people—require immediate and long-term rehabilitation, including thousands of children who have suffered life-changing injuries, with Gaza now home to the largest group of child amputees in modern history.</p> <h4>Your mission</h4> <p>Reporting to the Country Director, the Deputy Country Director for Support Services provides coaching and guidelines of all the Support Services functions and systems within the mission. S/he is responsible for HR, Logistics, and Finance in terms of process development, improvement, and implementation. S/he participates in the establishment of the strategic orientations of the program.</p> <p><strong>Responsibility 1: Strategic oversight and functional guidance to Support Services Managers</strong></p> <ul> <li>Oversee the implementation of the Shared Services strategy in line with the Country Strategy and emergency readiness priorities.</li> <li>Provide technical guidance, coaching, and capacity strengthening to HR, Logistics and Finance Managers to support their leadership, decision-making and strategic ownership.</li> <li>Support the development of managerial capacities and ensure alignment with HI policies, standards, and competency frameworks.</li> </ul> <p><strong>Responsibility 2: Ensure compliance of financial, logistics and HR processes</strong></p> <ul> <li>Supervise and verify compliance of financial, logistics and HR processes with HI policies, donor regulations and national legal frameworks.</li> <li>Strengthen risk visibility and oversee the effectiveness of internal control systems and risk mitigation measures across support services, particularly in emergency and remote management contexts.</li> <li>Ensure robust coordination with the project teams during budget creation, budget monitoring and reporting to donors.</li> <li>Define, adapt, and propose updates of all necessary internal procedures in close coordination with support services team members and technical referents.</li> </ul> <p><strong>Responsibility 3: Coordination of Support Services action plan</strong></p> <ul> <li>Ensure effective coordination and communication between Support Services departments, program teams and coordination structures, including the development and implementation of appropriate planning and management tools.</li> <li>Lead the development and implementation of the shared services action plan of the Country strategy plan of action on an annual basis. Monitor achievement and report quarterly on the monitoring plan.</li> <li>Lead the nationalization plan for the program for identified positions. Coordinate labor market assessment.</li> <li>Conduct regular analysis of mission structure costs, coherence with overall structure and strategy to inform quality proposal development, improve financial management and increase visibility for the structure cost.</li> <li>Monitor effective and timely implementation of support needed for each project, flag to the coordination team any unforeseen challenges and propose mitigation or corrective measures to be implemented.</li> <li>Identify the constraints and opportunities in HR, logistics and finance of the potential response to humanitarian needs and brief the Country Director and department Coordinators on the consequences.</li> </ul> <p><strong>Responsibility 4: Mission governance and strategic advisory</strong></p> <ul> <li>Strengthen governance clarity, accountability, and internal decision-making processes across support services.</li> <li>Advise the Country Director on strategic, structural, financial, and operational risk-related matters.</li> <li>Represent the organization in specific meetings, functions, and events as delegated by the Country Director.</li> <li>Lead the transition to reintegration of Palestine within the regional program.</li> </ul> <h4>Requirements</h4> <ul> <li>You have a minimum of 3 years of humanitarian experience in country level senior management or coordination role, preferably in a variety of contexts and countries.</li> <li>You have proven management and coordination skills in finance, HR, and logistics.</li> <li>You have proven ability to translate analysis and evaluation into operational planning and strategy.</li> <li>You have excellent verbal and written English skills.</li> <li>You have excellent communication, diplomacy and negotiation skills.</li> <li>You have organizational, leadership, and motivation or training skills.</li> <li>You have excellent coaching skills.</li> <li>You have good skills in training facilitation.</li> <li>You have conflict resolution skills.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>9 months international contract starting ASAP.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2986 € gross per month upon experience.</li> <li>Per diem: 640 € net per month - paid in the field.</li> <li>Paid leaves: 25 days per year.</li> <li>R&R: according to the level of the mission, 11 days per year.</li> <li>Housing: collective taken in charge by HI.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Place:</strong> Amman, Jordan<br> <strong>Starting date:</strong> ASAP<br> <strong>Duration of contract:</strong> 9 months</p> <p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>Since October 2023, Gaza has been plunged into an unprecedented humanitarian catastrophe marked by mass destruction, displacement, and loss of life. By October 2025, 67,173 Palestinians were killed and 169,780 were injured while 90% of the population—2.1 million people—had been displaced multiple times. The health system is on the verge of collapse, humanitarian access remains extremely limited, and the entire population faces crisis or worse levels of food insecurity, with nearly half a million people at risk of famine. Attacks on hospitals, schools, and shelters continue, while widespread explosive ordnance contamination endangers civilians and obstructs humanitarian operations. Approximately 25% of the injured—around 22,500 people—require immediate and long-term rehabilitation, including thousands of children who have suffered life-changing injuries, with Gaza now home to the largest group of child amputees in modern history.</p> <h4>Your mission</h4> <p>Reporting to the Country Director, the Deputy Country Director for Support Services provides coaching and guidelines of all the Support Services functions and systems within the mission. S/he is responsible for HR, Logistics, and Finance in terms of process development, improvement, and implementation. S/he participates in the establishment of the strategic orientations of the program.</p> <p><strong>Responsibility 1: Strategic oversight and functional guidance to Support Services Managers</strong></p> <ul> <li>Oversee the implementation of the Shared Services strategy in line with the Country Strategy and emergency readiness priorities.</li> <li>Provide technical guidance, coaching, and capacity strengthening to HR, Logistics and Finance Managers to support their leadership, decision-making and strategic ownership.</li> <li>Support the development of managerial capacities and ensure alignment with HI policies, standards, and competency frameworks.</li> </ul> <p><strong>Responsibility 2: Ensure compliance of financial, logistics and HR processes</strong></p> <ul> <li>Supervise and verify compliance of financial, logistics and HR processes with HI policies, donor regulations and national legal frameworks.</li> <li>Strengthen risk visibility and oversee the effectiveness of internal control systems and risk mitigation measures across support services, particularly in emergency and remote management contexts.</li> <li>Ensure robust coordination with the project teams during budget creation, budget monitoring and reporting to donors.</li> <li>Define, adapt, and propose updates of all necessary internal procedures in close coordination with support services team members and technical referents.</li> </ul> <p><strong>Responsibility 3: Coordination of Support Services action plan</strong></p> <ul> <li>Ensure effective coordination and communication between Support Services departments, program teams and coordination structures, including the development and implementation of appropriate planning and management tools.</li> <li>Lead the development and implementation of the shared services action plan of the Country strategy plan of action on an annual basis. Monitor achievement and report quarterly on the monitoring plan.</li> <li>Lead the nationalization plan for the program for identified positions. Coordinate labor market assessment.</li> <li>Conduct regular analysis of mission structure costs, coherence with overall structure and strategy to inform quality proposal development, improve financial management and increase visibility for the structure cost.</li> <li>Monitor effective and timely implementation of support needed for each project, flag to the coordination team any unforeseen challenges and propose mitigation or corrective measures to be implemented.</li> <li>Identify the constraints and opportunities in HR, logistics and finance of the potential response to humanitarian needs and brief the Country Director and department Coordinators on the consequences.</li> </ul> <p><strong>Responsibility 4: Mission governance and strategic advisory</strong></p> <ul> <li>Strengthen governance clarity, accountability, and internal decision-making processes across support services.</li> <li>Advise the Country Director on strategic, structural, financial, and operational risk-related matters.</li> <li>Represent the organization in specific meetings, functions, and events as delegated by the Country Director.</li> <li>Lead the transition to reintegration of Palestine within the regional program.</li> </ul> <h4>Requirements</h4> <ul> <li>You have a minimum of 3 years of humanitarian experience in country level senior management or coordination role, preferably in a variety of contexts and countries.</li> <li>You have proven management and coordination skills in finance, HR, and logistics.</li> <li>You have proven ability to translate analysis and evaluation into operational planning and strategy.</li> <li>You have excellent verbal and written English skills.</li> <li>You have excellent communication, diplomacy and negotiation skills.</li> <li>You have organizational, leadership, and motivation or training skills.</li> <li>You have excellent coaching skills.</li> <li>You have good skills in training facilitation.</li> <li>You have conflict resolution skills.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>9 months international contract starting ASAP.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2986 € gross per month upon experience.</li> <li>Per diem: 640 € net per month - paid in the field.</li> <li>Paid leaves: 25 days per year.</li> <li>R&R: according to the level of the mission, 11 days per year.</li> <li>Housing: collective taken in charge by HI.</li> </ul></p><p></p>

<p>The GIZ Regional Programme <strong>Digital Trade and E-Commerce in the MENA Region </strong>is seeking to hire an&nbsp;“<strong>Economic Cooperation and Private Sector Development Advisor - Focus: E-commerce &amp; Digital Trade</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>The regional programme "Digital Trade and E-Commerce in the MENA Region" is co-funded by the European Union (DG MENA) and the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ and the International Trade Centre (ITC). It aims to develop e-commerce and digital trade in the South Mediterranean region to enhance business opportunities and foster decent job creation, in cooperation with the public and the private sectors.&nbsp;The programme covers eight countries — Algeria, Egypt, Jordan, Lebanon, Libya, Morocco, Palestine, and Tunisia, with national implementation activities in <strong>Egypt, Jordan, Morocco and Tunisia.</strong></p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s degree in Economics, Business, Law, Information Technology, or a related field is required. A Master's degree in a similar field is preferred.</li> <li>Sound know-how of international trade policies, agreements and rules governing e-commerce and digital trade. In-depth knowledge of the framework conditions in Jordan shaping the country’s digital trade readiness.</li> <li>At least 5 years of experience in economic cooperation and private sector development projects.</li> <li>Implementation experience minimum of 3 years of activities in digital trade and e-commerce: strategies and regulatory approaches for e-commerce; technical tools and solutions enabling e-commerce and digital trade (e-signature, e-payments, e-commerce platforms and others).</li> <li>Analytical skills and structured working style. Moreover, a solution- and results-oriented work approach.</li> <li>Willingness to travel occasionally on missions to other countries in the region and to Germany.</li> <li>Fluency in English as program language is required.  </li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently designing and implementing measures and activities of the regional EU co-funded program “Digital Trade in the MENA Region” in Jordan - in close dialogue with the program’s GIZ country coordinator in Jordan, as well as component leads based in Germany and the region     </li> <li>Advising partners on digital trade and e-commerce topics, ensuring excellent quality of advisory services to all stakeholders of the project.&nbsp;&nbsp;&nbsp;      </li> <li>Coordination of events, policy dialogues, missions in the regional project.&nbsp;      </li> <li>Drafting Terms of Reference for consulting services, coordinating and managing consultants and ensuring their high quality of implementation in line with program outcomes. </li> <li>Supporting data collection, reporting and the collection and analysis of evidence for better project implementation.      </li> <li>Preparing communication material to highlight the quality of work, impact and expertise of GIZ.</li> <li>Actively contributing to the development and dissemination of technical products, knowledge exchange formats and the collaboration with other projects and partners&nbsp;&nbsp;      </li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p><strong style="font-size: 11px;">Key Duties and Responsibilities</strong></p><p><strong>Program Design &amp; Business Development</strong></p><p>Support designated MENAU country and regional programs to design winning submissions and generally position IRC for continued success in our Education and ECD technical domains:</p><ul><li>Support designated country programs proposal technical lead through participation in and/or facilitation of program design meetings</li><li>Promote and support design collaboration with partners and clients</li><li>Advise on program modalities and strategic partnership development based on how we can best support, complement, and reinforce local systems</li><li>Advise on and/or provide hands-on support on assessments, including application and contextualization of technical standards</li><li>Review technical design quality, including alignment of narratives, log-frames, and budgets to IRC standards and outcomes</li></ul><p><strong>Implementation Support</strong></p><p>Support MENAU country program staff and other key stakeholders in implementing technical interventions:</p><ul><li>Support country and regional programs and other stakeholders with the recruitment and training of technical coordinators</li><li>Assess program quality and inform improvements, providing follow-up support to country programs as needed</li><li>Collaborate with country and regional program colleagues to monitor and analyze key indicators to inform periodic review, program adaptation, and course-correction as needed</li><li>Provide technical capacity strengthening through ongoing mentoring, coaching, and trainings with country program focal points</li></ul><p><strong>Knowledge &amp; Learning</strong></p><p>Support continuous sectoral learning and IRC technical leadership within the MENAU region:</p><ul><li>Document learnings from program activities and share takeaways and opportunities</li><li>Share cross-contextual learnings with country program staff across the MENAU region</li><li>Refresh the sectoral evidence base in collaboration with global and regional staff to influence approaches</li><li>Collaborate with other technical advisors within the region to promote integrated programming leadership</li><li>Contribute to the delivery of education strategic priorities</li><li>Maintain currency with sectoral best practices through continual learning and development</li><li>Coordinate closely and maintain a regular check-in with the ECD Content Specialist and relevant Regional ECD Portfolio Team to align on country requests, agree on division of labor between program-level technical assistance and content/curricula work, and avoid duplicative deliverables</li></ul><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p><p><strong>Key Working Relationships</strong></p><p>This position reports to the Global Practice Lead and Director of Research, Early Childhood Development, in close coordination with the Education Technical Advisor for MENAU, based in Amman for the duration of the parental leave cover. This role is expected to play an active role in the Education Technical Unit and regularly engage with other Technical Advisors and colleagues through meetings and virtual events. Communication and coordination with other technical unit staff, MENAU regional and country program teams, awards management and grants management staff, and other internal stakeholders is expected.</p><p>This is a remote, fixed-term position and may be based within the MENAU region or relevant timezone. This role may require some travel within the MENAU region (up to approximately 40% of the time), conditions permitting.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<p><br></p><p>Reporting to the Regional Policy, Advocacy and Communications Lead, the Communications &amp; Visibility Officer will support the implementation of the regional ECD portfolio communications and visibility activities across the MENA region. The role will contribute to storytelling, content collection, visibility materials, event coverage, communications products, and coordination with country, regional, and global communications colleagues. The Communications &amp; Visibility Officer will serve as a central coordination point for communications and visibility efforts across the MENA ECD portfolio country programs, ensuring the timely collection, development, management, and dissemination of high-quality content that showcases program impact, learning, and achievements, in close coordination with country program communication leads. The Communications &amp; Visibility Officer will play a key role in ensuring high-quality documentation of program activities, capturing impact stories from children, caregivers and communities, maintaining communications assets, and supporting the production of donor-facing and public-facing communications materials.</p><p><b>Specific Responsibilities:</b></p><p>The Communications and Visibility Officer will support the planning, coordination, and implementation of communications and visibility activities across the regional ECD portfolio. The role will work closely with country teams, regional colleagues, partners, and external service providers to strengthen storytelling, visibility, content management, and communications products that showcase program impact, learning, and achievements.</p><ul><li>Content Development and Storytelling<ul><li>Draft and edit blogs, human-interest stories, case studies, newsletters, talking points, press releases, and media materials in English and Arabic.</li><li>Adapt communications content for digital and social media channels.</li></ul></li><li>Content Collection and Asset Management<ul><li>Coordinate collection of photos, videos, testimonials, and other assets from country teams and partners, including through field visits and event attendance, ensuring timely submission against donor and content calendars.</li><li>Maintain organized, tagged archives in Brandfolder (the IRC content library) and other content management platforms for reporting, donor engagement, and future use.</li></ul></li><li>Country and Regional Communications Coordination<ul><li>Serve as the primary coordination point between the regional ECD portfolio team and country communications focal points, supporting them in identifying communications opportunities, in close coordination with IRC s regional Polic, Advocacy and Communications team and relevant global communications team.</li><li>Facilitate sharing of products and lessons learned across country, regional, and global teams, and identify opportunities to amplify regional ECD portfolio achievements.</li></ul></li><li>Visibility, Branding and Vendor Management<ul><li>Ensure safeguarding, consent, and IRC/donor branding compliance across all communications materials and assets, coordinating sign-off on branded items as needed.</li><li>Act as day-to-day focal point for communications, photography, videography, and content production vendors, including external consultants and agencies, tracking deliverables, timelines, and quality standards.</li><li>Support visibility activities across regional and country programs, including event communications packages and on-site visibility support.</li></ul></li><li>Reporting and Administrative Support<ul><li>Maintain communications trackers, content calendars, and visibility monitoring tools, and support donor and project reporting requirements.</li><li>Provide day-to-day communications support to the Regional Policy, Advocacy and Communications Lead and the wider regional ECD portfolio team.</li></ul></li></ul><p>Supervisory Responsibilities: None.</p><p><b>Requirements</b>:</p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li></ul><p>Preferred Experience</p><ul><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul><p>Reporting Line The Communications and Visibility Officer reports directly to the Regional Policy, Advocacy and Communications Lead for the regional ECD Portfolio, with a technical reporting line to the regional Content and Digital Specialist, and works closely with the country program teams, regional and global communications colleagues, implementing partners, and external communications service providers.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul>