Radiographer Jobs in Jordan

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Social Protection Advisor &nbsp;- Focus: Cash for Work and Social Cohesion</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in social sciences, development studies, public administration, project management, environmental management or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, municipal development, Cash for Work, refugee response or a related field.</li> <li>At least 3 years of professional experience working with municipalities or other local-level public institutions in Jordan.</li> <li>Experience in managing grant agreements or similar financial instruments with public sector entities, ideally municipalities in Jordan.</li> <li>Good understanding of the situation of refugees and host communities in Jordan, proven experience with approaches to foster social cohesion; expertise in gender and/or inclusion approaches is a strong advantage.</li> <li>Excellent written and oral command of English and Arabic, including the ability to independently prepare concise and high-quality written documents in English.</li> <li>Strong analytical and problem-solving skills, combined with a high degree of self-organization, ownership and ability to work independently.</li> <li>High degree of integrity, reliability and accountability, as well as strong teamwork and interpersonal skills and the ability to communicate effectively with counterparts at different levels.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently coordinate and implement project activities with assigned partner municipalities, other partners, consultants and relevant GIZ colleagues.</li> <li>Coordinate Cash for Work activities with municipalities, including planning, participant selection and recruitment, implementation, monitoring and follow-up.</li> <li>Support partner municipalities in the implementation and management of financing agreements and ensure compliance with agreed procedures and standards.</li> <li>Advise and support municipalities in organizing Cash for Work activities in the field of municipal solid waste management, in close coordination with the project’s waste management expertise.</li> <li>Monitor implementation progress, identify challenges and risks at an early stage and develop practical solutions jointly with project partners and the project team.</li> <li>Ensure high-quality documentation, results-based monitoring and reporting for assigned municipalities and contribute to project learning and reporting.</li> <li>Develop and coordinate practical approaches to strengthen social cohesion, gender equality and inclusion within all of the project’s Cash for Work activities, including related sensitization and capacity development measures for municipal staff.</li> <li>Contribute to exchange and learning across partner municipalities and within the project team and, where appropriate and reasonable, perform tasks outside the scope of the job description.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a&nbsp;“<strong>Social Protection Advisor &nbsp;- Focus: Cash for Work Operations &amp; Records</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p> <p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p> <p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p> <p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p> <p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p> <p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s/Master’s degree or equivalent in public administration, project management, business administration, environmental management, development studies or another relevant field.</li> <li>At least 5 years of relevant professional experience in development cooperation, municipal development, project implementation, Cash for Work or a related field.</li> <li>At least 3 years of professional experience working with municipalities or other local-level public institutions in Jordan</li> <li>Experience in managing grant agreements or similar financial instruments with public sector entities, ideally municipalities in Jordan, is a strong advantage.</li> <li>Good understanding of municipal service delivery, ideally of solid waste management, and the situation of refugees and host communities in Jordan; experience with project documentation and compliance standards is an advantage.</li> <li>Excellent written and oral command of English and Arabic, including the ability to independently prepare concise and high-quality written documents in English.</li> <li>Strong analytical, organizational and problem-solving skills, combined with a high degree of self-organization, ownership and ability to work independently.</li> <li>High degree of integrity, reliability and accountability, as well as strong teamwork and interpersonal skills and the ability to communicate effectively with counterparts at different levels.</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently coordinate and implement project activities with assigned partner municipalities, other partners, consultants and relevant GIZ colleagues.</li> <li>Coordinate Cash for Work activities with municipalities, including planning, participant selection and recruitment, implementation, monitoring and follow-up.</li> <li>Support partner municipalities in the implementation and management of financing agreements and ensure compliance with agreed procedures and standards.</li> <li>Advise and support municipalities in organizing Cash for Work activities in the field of municipal solid waste management, in close coordination with the project’s waste management expertise.</li> <li>Monitor implementation progress, identify challenges and risks at an early stage and develop practical solutions jointly with project partners and the project team.</li> <li>Ensure high-quality documentation, results-based monitoring and reporting for assigned municipalities and contribute to project learning and reporting.</li> <li>Take the lead in establishing and maintaining efficient operational processes, documentation standards and a clear records management and filing structure across the project’s portfolio.</li> <li>Support consistent implementation and quality assurance across partner municipalities and within the project team and, where appropriate and reasonable, perform tasks outside the scope of the job description.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>Scope of work&nbsp; The Business Analyst will serve as the primary link between healthcare stakeholders, the EMR vendor, and internal technical teams to ensure the successful delivery of the Electronic Medical Records (EMR) system. The role is responsible for eliciting, analyzing, documenting, and validating business, clinical, and functional requirements; conducting business process analysis and Fit-Gap assessments; developing functional specifications and other product documentation; and ensuring that proposed solutions align with UNRWA’s operational and clinical workflows. The Business Analyst will also support solution design, review system configurations, coordinate business validation activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and facilitate the resolution of functional issues. Throughout the project lifecycle, the incumbent will work collaboratively with stakeholders to ensure that business needs are accurately translated into high-quality, user-centered digital health solutions that support UNRWA’s strategic objectives.&nbsp; Specific Outputs/Tasks include but not limited to: Key Responsibilities 5.1 Business and Technical Requirements • Engage healthcare professionals, business users, technical teams, and other stakeholders to elicit, analyze, validate, and document business, clinical, operational, and technical requirements. • Translate business and clinical requirements into functional specifications, system requirements, user stories, use cases, process flows, and acceptance criteria. • Ensure that requirements are clear, complete, feasible, testable, prioritized, and aligned with the EMR project objectives. • Maintain requirements traceability from initial identification through development, testing, acceptance, and implementation. • Analyze current clinical and administrative workflows and recommend improvements, standardization, and process optimization. • Identify and document functional gaps, dependencies, assumptions, constraints, and non-functional requirements, including performance, security, availability, usability, and interoperability. 2.2 Agile and Product Backlog Management • Support the Product Lead/Product Owner in establishing, maintaining, and prioritizing the EMR product backlog. • Develop and refine user stories, acceptance criteria, technical tasks, and backlog items in collaboration with business users, technical teams, and the vendor. • Ensure backlog items meet agreed readiness criteria before being included in a sprint. • Facilitate or support Agile/Scrum events, including backlog refinement, sprint planning, daily coordination meetings, sprint reviews, demonstrations, and retrospectives. • Monitor sprint commitments, deliverables, dependencies, impediments, and completion against agreed acceptance criteria. • Support the Product Lead in reviewing and accepting completed backlog items and identifying items requiring rework. • Ensure that sprint outcomes, decisions, action points, and lessons learned are properly documented and followed up. 2.3 System Development Lifecycle • Apply sound knowledge of the full system development lifecycle, including discovery, requirements analysis, solution design, development, integration, testing, deployment, stabilization, and post-implementation support. • Review solution designs and technical specifications to confirm alignment with approved business requirements. • Support change-control processes by assessing the business, technical, schedule, and resource implications of proposed changes. • Coordinate requirements clarification between stakeholders and the vendor throughout the development lifecycle. • Identify delivery risks, gaps, and inconsistencies at an early stage and escalate them to project management with recommended actions. 2.4 Vendor and Deliverables Management • Serve as a key coordination point between the EMR project team and the vendor for requirements, deliverables, testing, and implementation activities. • Review vendor deliverables against contractual requirements, approved specifications, user stories, acceptance criteria, and the agreed implementation plan. • Track vendor commitments, deliverables, action items, defects, dependencies, and due dates. • Participate in vendor meetings, technical discussions, demonstrations, sprint reviews, and deliverable-acceptance activities. • Identify deviations from approved requirements, quality standards, or delivery timelines and support their resolution and escalation. • Maintain clear records of vendor decisions, clarifications, commitments, and outstanding actions. 2.5 Integration and Data Migration • Support the analysis and documentation of integration requirements between the EMR and relevant corporate, clinical, laboratory, reporting, and administrative systems. • Document interface requirements, data flows, data ownership, business rules, field mappings, validation rules, and error-handling requirements. • Collaborate with technical teams and the vendor to ensure secure, reliable, and accurate data exchange. • Support data migration planning, including data mapping, cleansing rules, validation criteria, reconciliation, and migration testing. • Participate in the validation of migrated data and integrated workflows to confirm completeness, accuracy, and usability. 2.6 Testing and Quality Assurance • Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, and expected results based on approved requirements and acceptance criteria. • Coordinate and support functional testing, integration testing, regression testing, system testing, and user acceptance testing. • Work with healthcare professionals and business users to prepare and execute user acceptance testing. • Record, classify, prioritize, and track defects through resolution, retesting, and closure. • Collaborate with quality assurance teams and the vendor to ensure that the EMR meets functional, clinical, technical, usability, and performance requirements. • Maintain traceability between requirements, test cases, defects, and acceptance decisions. • Support the preparation of test completion reports and recommendations for release readiness and production deployment. 2.7 Implementation, Training, and User Adoption • Support implementation, pilot, rollout, stabilization, and post-go-live activities. • Assess implementation readiness and identify operational, technical, training, and change-management gaps.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in computer science, information systems, software engineering, health informatics, business information technology, or a related field.</li><li>Professional certification in business analysis, Agile/Scrum, product ownership, project management, or software testing is highly desirable.</li><li>Scrum Product Owner, Scrum Master, PMI-PBA, CBAP, PRINCE2, PMP, or equivalent certification would be an asset.</li><li>Minimum seven (6) years of relevant professional experience.</li><li>Relevant professional experience in technical business analysis, digital transformation, software implementation, or information systems projects.</li><li>Demonstrated hands-on experience across the system development lifecycle.</li><li>Strong practical experience with Agile/Scrum delivery and product backlog management.</li><li>Proven experience developing user stories, acceptance criteria, functional specifications, process flows, and test cases.</li><li>Experience facilitating backlog refinement, sprint planning, sprint reviews, demonstrations, and retrospectives.</li><li>Experience coordinating vendors and reviewing vendor deliverables against agreed requirements and acceptance criteria.</li><li>Practical experience in system testing, defect management, quality assurance, and user acceptance testing.</li><li>Experience with system integrations, APIs, data mapping, or data migration is highly desirable.</li><li>Experience in EMR, healthcare information systems, or other complex enterprise systems is strongly preferred.</li><li>Experience preparing management reports, project documentation, presentations, and governance materials.</li></ul>

<p><h4>Description</h4> <p><strong>Place:</strong> Amman, Jordan<br> <strong>Starting date:</strong> ASAP<br> <strong>Duration of contract:</strong> 9 months</p> <p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>Since October 2023, Gaza has been plunged into an unprecedented humanitarian catastrophe marked by mass destruction, displacement, and loss of life. By October 2025, 67,173 Palestinians were killed and 169,780 were injured while 90% of the population—2.1 million people—had been displaced multiple times. The health system is on the verge of collapse, humanitarian access remains extremely limited, and the entire population faces crisis or worse levels of food insecurity, with nearly half a million people at risk of famine. Attacks on hospitals, schools, and shelters continue, while widespread explosive ordnance contamination endangers civilians and obstructs humanitarian operations. Approximately 25% of the injured—around 22,500 people—require immediate and long-term rehabilitation, including thousands of children who have suffered life-changing injuries, with Gaza now home to the largest group of child amputees in modern history.</p> <h4>Your mission</h4> <p>Reporting to the Country Director, the Deputy Country Director for Support Services provides coaching and guidelines of all the Support Services functions and systems within the mission. S/he is responsible for HR, Logistics, and Finance in terms of process development, improvement, and implementation. S/he participates in the establishment of the strategic orientations of the program.</p> <p><strong>Responsibility 1: Strategic oversight and functional guidance to Support Services Managers</strong></p> <ul> <li>Oversee the implementation of the Shared Services strategy in line with the Country Strategy and emergency readiness priorities.</li> <li>Provide technical guidance, coaching, and capacity strengthening to HR, Logistics and Finance Managers to support their leadership, decision-making and strategic ownership.</li> <li>Support the development of managerial capacities and ensure alignment with HI policies, standards, and competency frameworks.</li> </ul> <p><strong>Responsibility 2: Ensure compliance of financial, logistics and HR processes</strong></p> <ul> <li>Supervise and verify compliance of financial, logistics and HR processes with HI policies, donor regulations and national legal frameworks.</li> <li>Strengthen risk visibility and oversee the effectiveness of internal control systems and risk mitigation measures across support services, particularly in emergency and remote management contexts.</li> <li>Ensure robust coordination with the project teams during budget creation, budget monitoring and reporting to donors.</li> <li>Define, adapt, and propose updates of all necessary internal procedures in close coordination with support services team members and technical referents.</li> </ul> <p><strong>Responsibility 3: Coordination of Support Services action plan</strong></p> <ul> <li>Ensure effective coordination and communication between Support Services departments, program teams and coordination structures, including the development and implementation of appropriate planning and management tools.</li> <li>Lead the development and implementation of the shared services action plan of the Country strategy plan of action on an annual basis. Monitor achievement and report quarterly on the monitoring plan.</li> <li>Lead the nationalization plan for the program for identified positions. Coordinate labor market assessment.</li> <li>Conduct regular analysis of mission structure costs, coherence with overall structure and strategy to inform quality proposal development, improve financial management and increase visibility for the structure cost.</li> <li>Monitor effective and timely implementation of support needed for each project, flag to the coordination team any unforeseen challenges and propose mitigation or corrective measures to be implemented.</li> <li>Identify the constraints and opportunities in HR, logistics and finance of the potential response to humanitarian needs and brief the Country Director and department Coordinators on the consequences.</li> </ul> <p><strong>Responsibility 4: Mission governance and strategic advisory</strong></p> <ul> <li>Strengthen governance clarity, accountability, and internal decision-making processes across support services.</li> <li>Advise the Country Director on strategic, structural, financial, and operational risk-related matters.</li> <li>Represent the organization in specific meetings, functions, and events as delegated by the Country Director.</li> <li>Lead the transition to reintegration of Palestine within the regional program.</li> </ul> <h4>Requirements</h4> <ul> <li>You have a minimum of 3 years of humanitarian experience in country level senior management or coordination role, preferably in a variety of contexts and countries.</li> <li>You have proven management and coordination skills in finance, HR, and logistics.</li> <li>You have proven ability to translate analysis and evaluation into operational planning and strategy.</li> <li>You have excellent verbal and written English skills.</li> <li>You have excellent communication, diplomacy and negotiation skills.</li> <li>You have organizational, leadership, and motivation or training skills.</li> <li>You have excellent coaching skills.</li> <li>You have good skills in training facilitation.</li> <li>You have conflict resolution skills.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>9 months international contract starting ASAP.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2986 € gross per month upon experience.</li> <li>Per diem: 640 € net per month - paid in the field.</li> <li>Paid leaves: 25 days per year.</li> <li>R&R: according to the level of the mission, 11 days per year.</li> <li>Housing: collective taken in charge by HI.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Place:</strong> Amman, Jordan<br> <strong>Starting date:</strong> ASAP<br> <strong>Duration of contract:</strong> 9 months</p> <p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>Since October 2023, Gaza has been plunged into an unprecedented humanitarian catastrophe marked by mass destruction, displacement, and loss of life. By October 2025, 67,173 Palestinians were killed and 169,780 were injured while 90% of the population—2.1 million people—had been displaced multiple times. The health system is on the verge of collapse, humanitarian access remains extremely limited, and the entire population faces crisis or worse levels of food insecurity, with nearly half a million people at risk of famine. Attacks on hospitals, schools, and shelters continue, while widespread explosive ordnance contamination endangers civilians and obstructs humanitarian operations. Approximately 25% of the injured—around 22,500 people—require immediate and long-term rehabilitation, including thousands of children who have suffered life-changing injuries, with Gaza now home to the largest group of child amputees in modern history.</p> <h4>Your mission</h4> <p>Reporting to the Country Director, the Deputy Country Director for Support Services provides coaching and guidelines of all the Support Services functions and systems within the mission. S/he is responsible for HR, Logistics, and Finance in terms of process development, improvement, and implementation. S/he participates in the establishment of the strategic orientations of the program.</p> <p><strong>Responsibility 1: Strategic oversight and functional guidance to Support Services Managers</strong></p> <ul> <li>Oversee the implementation of the Shared Services strategy in line with the Country Strategy and emergency readiness priorities.</li> <li>Provide technical guidance, coaching, and capacity strengthening to HR, Logistics and Finance Managers to support their leadership, decision-making and strategic ownership.</li> <li>Support the development of managerial capacities and ensure alignment with HI policies, standards, and competency frameworks.</li> </ul> <p><strong>Responsibility 2: Ensure compliance of financial, logistics and HR processes</strong></p> <ul> <li>Supervise and verify compliance of financial, logistics and HR processes with HI policies, donor regulations and national legal frameworks.</li> <li>Strengthen risk visibility and oversee the effectiveness of internal control systems and risk mitigation measures across support services, particularly in emergency and remote management contexts.</li> <li>Ensure robust coordination with the project teams during budget creation, budget monitoring and reporting to donors.</li> <li>Define, adapt, and propose updates of all necessary internal procedures in close coordination with support services team members and technical referents.</li> </ul> <p><strong>Responsibility 3: Coordination of Support Services action plan</strong></p> <ul> <li>Ensure effective coordination and communication between Support Services departments, program teams and coordination structures, including the development and implementation of appropriate planning and management tools.</li> <li>Lead the development and implementation of the shared services action plan of the Country strategy plan of action on an annual basis. Monitor achievement and report quarterly on the monitoring plan.</li> <li>Lead the nationalization plan for the program for identified positions. Coordinate labor market assessment.</li> <li>Conduct regular analysis of mission structure costs, coherence with overall structure and strategy to inform quality proposal development, improve financial management and increase visibility for the structure cost.</li> <li>Monitor effective and timely implementation of support needed for each project, flag to the coordination team any unforeseen challenges and propose mitigation or corrective measures to be implemented.</li> <li>Identify the constraints and opportunities in HR, logistics and finance of the potential response to humanitarian needs and brief the Country Director and department Coordinators on the consequences.</li> </ul> <p><strong>Responsibility 4: Mission governance and strategic advisory</strong></p> <ul> <li>Strengthen governance clarity, accountability, and internal decision-making processes across support services.</li> <li>Advise the Country Director on strategic, structural, financial, and operational risk-related matters.</li> <li>Represent the organization in specific meetings, functions, and events as delegated by the Country Director.</li> <li>Lead the transition to reintegration of Palestine within the regional program.</li> </ul> <h4>Requirements</h4> <ul> <li>You have a minimum of 3 years of humanitarian experience in country level senior management or coordination role, preferably in a variety of contexts and countries.</li> <li>You have proven management and coordination skills in finance, HR, and logistics.</li> <li>You have proven ability to translate analysis and evaluation into operational planning and strategy.</li> <li>You have excellent verbal and written English skills.</li> <li>You have excellent communication, diplomacy and negotiation skills.</li> <li>You have organizational, leadership, and motivation or training skills.</li> <li>You have excellent coaching skills.</li> <li>You have good skills in training facilitation.</li> <li>You have conflict resolution skills.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>9 months international contract starting ASAP.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2986 € gross per month upon experience.</li> <li>Per diem: 640 € net per month - paid in the field.</li> <li>Paid leaves: 25 days per year.</li> <li>R&R: according to the level of the mission, 11 days per year.</li> <li>Housing: collective taken in charge by HI.</li> </ul></p><p></p>

<p>The GIZ Regional Programme <strong>Digital Trade and E-Commerce in the MENA Region </strong>is seeking to hire an&nbsp;“<strong>Economic Cooperation and Private Sector Development Advisor - Focus: E-commerce &amp; Digital Trade</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>The regional programme "Digital Trade and E-Commerce in the MENA Region" is co-funded by the European Union (DG MENA) and the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ and the International Trade Centre (ITC). It aims to develop e-commerce and digital trade in the South Mediterranean region to enhance business opportunities and foster decent job creation, in cooperation with the public and the private sectors.&nbsp;The programme covers eight countries — Algeria, Egypt, Jordan, Lebanon, Libya, Morocco, Palestine, and Tunisia, with national implementation activities in <strong>Egypt, Jordan, Morocco and Tunisia.</strong></p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s degree in Economics, Business, Law, Information Technology, or a related field is required. A Master's degree in a similar field is preferred.</li> <li>Sound know-how of international trade policies, agreements and rules governing e-commerce and digital trade. In-depth knowledge of the framework conditions in Jordan shaping the country’s digital trade readiness.</li> <li>At least 5 years of experience in economic cooperation and private sector development projects.</li> <li>Implementation experience minimum of 3 years of activities in digital trade and e-commerce: strategies and regulatory approaches for e-commerce; technical tools and solutions enabling e-commerce and digital trade (e-signature, e-payments, e-commerce platforms and others).</li> <li>Analytical skills and structured working style. Moreover, a solution- and results-oriented work approach.</li> <li>Willingness to travel occasionally on missions to other countries in the region and to Germany.</li> <li>Fluency in English as program language is required.  </li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently designing and implementing measures and activities of the regional EU co-funded program “Digital Trade in the MENA Region” in Jordan - in close dialogue with the program’s GIZ country coordinator in Jordan, as well as component leads based in Germany and the region     </li> <li>Advising partners on digital trade and e-commerce topics, ensuring excellent quality of advisory services to all stakeholders of the project.&nbsp;&nbsp;&nbsp;      </li> <li>Coordination of events, policy dialogues, missions in the regional project.&nbsp;      </li> <li>Drafting Terms of Reference for consulting services, coordinating and managing consultants and ensuring their high quality of implementation in line with program outcomes. </li> <li>Supporting data collection, reporting and the collection and analysis of evidence for better project implementation.      </li> <li>Preparing communication material to highlight the quality of work, impact and expertise of GIZ.</li> <li>Actively contributing to the development and dissemination of technical products, knowledge exchange formats and the collaboration with other projects and partners&nbsp;&nbsp;      </li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p><strong style="font-size: 11px;">Key Duties and Responsibilities</strong></p><p><strong>Program Design &amp; Business Development</strong></p><p>Support designated MENAU country and regional programs to design winning submissions and generally position IRC for continued success in our Education and ECD technical domains:</p><ul><li>Support designated country programs proposal technical lead through participation in and/or facilitation of program design meetings</li><li>Promote and support design collaboration with partners and clients</li><li>Advise on program modalities and strategic partnership development based on how we can best support, complement, and reinforce local systems</li><li>Advise on and/or provide hands-on support on assessments, including application and contextualization of technical standards</li><li>Review technical design quality, including alignment of narratives, log-frames, and budgets to IRC standards and outcomes</li></ul><p><strong>Implementation Support</strong></p><p>Support MENAU country program staff and other key stakeholders in implementing technical interventions:</p><ul><li>Support country and regional programs and other stakeholders with the recruitment and training of technical coordinators</li><li>Assess program quality and inform improvements, providing follow-up support to country programs as needed</li><li>Collaborate with country and regional program colleagues to monitor and analyze key indicators to inform periodic review, program adaptation, and course-correction as needed</li><li>Provide technical capacity strengthening through ongoing mentoring, coaching, and trainings with country program focal points</li></ul><p><strong>Knowledge &amp; Learning</strong></p><p>Support continuous sectoral learning and IRC technical leadership within the MENAU region:</p><ul><li>Document learnings from program activities and share takeaways and opportunities</li><li>Share cross-contextual learnings with country program staff across the MENAU region</li><li>Refresh the sectoral evidence base in collaboration with global and regional staff to influence approaches</li><li>Collaborate with other technical advisors within the region to promote integrated programming leadership</li><li>Contribute to the delivery of education strategic priorities</li><li>Maintain currency with sectoral best practices through continual learning and development</li><li>Coordinate closely and maintain a regular check-in with the ECD Content Specialist and relevant Regional ECD Portfolio Team to align on country requests, agree on division of labor between program-level technical assistance and content/curricula work, and avoid duplicative deliverables</li></ul><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p><p><strong>Key Working Relationships</strong></p><p>This position reports to the Global Practice Lead and Director of Research, Early Childhood Development, in close coordination with the Education Technical Advisor for MENAU, based in Amman for the duration of the parental leave cover. This role is expected to play an active role in the Education Technical Unit and regularly engage with other Technical Advisors and colleagues through meetings and virtual events. Communication and coordination with other technical unit staff, MENAU regional and country program teams, awards management and grants management staff, and other internal stakeholders is expected.</p><p>This is a remote, fixed-term position and may be based within the MENAU region or relevant timezone. This role may require some travel within the MENAU region (up to approximately 40% of the time), conditions permitting.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<p><br></p><p>Reporting to the Regional Policy, Advocacy and Communications Lead, the Communications &amp; Visibility Officer will support the implementation of the regional ECD portfolio communications and visibility activities across the MENA region. The role will contribute to storytelling, content collection, visibility materials, event coverage, communications products, and coordination with country, regional, and global communications colleagues. The Communications &amp; Visibility Officer will serve as a central coordination point for communications and visibility efforts across the MENA ECD portfolio country programs, ensuring the timely collection, development, management, and dissemination of high-quality content that showcases program impact, learning, and achievements, in close coordination with country program communication leads. The Communications &amp; Visibility Officer will play a key role in ensuring high-quality documentation of program activities, capturing impact stories from children, caregivers and communities, maintaining communications assets, and supporting the production of donor-facing and public-facing communications materials.</p><p><b>Specific Responsibilities:</b></p><p>The Communications and Visibility Officer will support the planning, coordination, and implementation of communications and visibility activities across the regional ECD portfolio. The role will work closely with country teams, regional colleagues, partners, and external service providers to strengthen storytelling, visibility, content management, and communications products that showcase program impact, learning, and achievements.</p><ul><li>Content Development and Storytelling<ul><li>Draft and edit blogs, human-interest stories, case studies, newsletters, talking points, press releases, and media materials in English and Arabic.</li><li>Adapt communications content for digital and social media channels.</li></ul></li><li>Content Collection and Asset Management<ul><li>Coordinate collection of photos, videos, testimonials, and other assets from country teams and partners, including through field visits and event attendance, ensuring timely submission against donor and content calendars.</li><li>Maintain organized, tagged archives in Brandfolder (the IRC content library) and other content management platforms for reporting, donor engagement, and future use.</li></ul></li><li>Country and Regional Communications Coordination<ul><li>Serve as the primary coordination point between the regional ECD portfolio team and country communications focal points, supporting them in identifying communications opportunities, in close coordination with IRC s regional Polic, Advocacy and Communications team and relevant global communications team.</li><li>Facilitate sharing of products and lessons learned across country, regional, and global teams, and identify opportunities to amplify regional ECD portfolio achievements.</li></ul></li><li>Visibility, Branding and Vendor Management<ul><li>Ensure safeguarding, consent, and IRC/donor branding compliance across all communications materials and assets, coordinating sign-off on branded items as needed.</li><li>Act as day-to-day focal point for communications, photography, videography, and content production vendors, including external consultants and agencies, tracking deliverables, timelines, and quality standards.</li><li>Support visibility activities across regional and country programs, including event communications packages and on-site visibility support.</li></ul></li><li>Reporting and Administrative Support<ul><li>Maintain communications trackers, content calendars, and visibility monitoring tools, and support donor and project reporting requirements.</li><li>Provide day-to-day communications support to the Regional Policy, Advocacy and Communications Lead and the wider regional ECD portfolio team.</li></ul></li></ul><p>Supervisory Responsibilities: None.</p><p><b>Requirements</b>:</p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li></ul><p>Preferred Experience</p><ul><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul><p>Reporting Line The Communications and Visibility Officer reports directly to the Regional Policy, Advocacy and Communications Lead for the regional ECD Portfolio, with a technical reporting line to the regional Content and Digital Specialist, and works closely with the country program teams, regional and global communications colleagues, implementing partners, and external communications service providers.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul>

<p>As an Incident Management Coordinator, you will coordinate high-impact and complex incidents across SITA Global Services 5 portfolio s and customer-facing services, ensuring rapid restoration of service while minimizing business and customer impact. You will lead incident coordination activities, facilitate collaboration across technical and operational teams, manage stakeholder communications, and drive accountability throughout the incident lifecycle. The role works closely with cross-functional teams across SITA Global Services portfolios: C&amp;DE (Communication &amp; Data Exchange), including Network, Security and Value Added Services (VAS) Baggage Services Airport Operations Passenger Processing Border Services You will also collaborate with cross functional teams, engineering groups, service owners, suppliers, customer support organizations, and operational stakeholders to ensure service stability, operational excellence, and continual service improvement. Beyond incident coordination, the team contributes to operational governance, service quality improvement, trend analysis, post-incident reviews, problem identification, knowledge management, and continuous improvement initiatives designed to enhance service availability and customer experience across SITA's global ecosystem. Reporting to the Lead Incident Manager, you will be part of the Incident Management Team within the Digital Customer Organisation (DCO), responsible for coordinating and driving the end-to-end Incident Management process across SITA's global service portfolio. The team acts as the central point of coordination during service disruptions, ensuring incidents are assessed, prioritized, communicated, escalated, and resolved in accordance with ITIL best practices, agreed service levels, and operational governance standards. Role outcome: Incidents are controlled, communicated, escalated and documented consistently, with service restoration and customer impact at the centre of every decision.</p> <p>Own and coordinate the end-to-end incident lifecycle, from detection and impact assessment through containment, service restoration, validation and closure, in accordance with ITIL practices, priority models, SLAs, OLAs and operational procedures. Manage high-impact and complex incidents across multiple service domains, including applications, infrastructure, networks, cloud, data centres, security and end-user technology services, maintaining operational control until stable service is confirmed. Assess business and customer impact, urgency, service criticality and operational risk, validating incident priority and initiating functional, hierarchical, Major Incident or crisis escalation when established thresholds are met. Lead incident bridges, war rooms and collaboration channels, engaging DCO teams, SGS portfolios, Service Desk, NOC, engineering teams, suppliers, service owners and Enterprise IT stakeholders to drive the fastest safe restoration of service. Establish and maintain a structured recovery plan, assigning clear owners and target times, managing dependencies and risks, constructively challenging delays and ensuring accountability across resolver teams. Serve as the central communication point throughout the incident, providing timely, accurate and business-focused updates to stakeholders, service owners, Customer Service Managers, operational leaders and senior management at agreed intervals. Maintain complete, accurate and time-stamped incident records in ServiceNow or the approved ITSM platform, documenting impact, diagnostics, actions, decisions, escalations, communications, workarounds and service-restoration evidence. Coordinate shift and regional handovers and confirm successful service restoration, ensuring continuity of ownership, clear communication of outstanding actions and risks, and validation of service stability before incident closure. Lead or support post-incident reviews and Problem Management activities, contributing timelines and evidence, identifying lessons learned, and ensuring corrective and preventive actions are assigned, tracked and integrated with Change, Knowledge and Continual Improvement processes. Monitor incident performance, trends and process quality, including recurring failures, backlog, SLA exposure, customer impact and resolution performance, while driving service improvements, strengthening operational readiness and coaching junior coordinators in Incident Management best practices.</p> <p>ITIL Foundation certification or an equivalent recognized IT Service Management qualification. Advanced ITIL certification, such as ITIL Managing Professional, Practice Manager or Specialist, would be an advantage. Relevant technical or platform certifications, such as CCNA, CCNP, CompTIA Network+, CompTIA Security+, Microsoft Azure, AWS, ServiceNow, or comparable cloud, cybersecurity, networking and infrastructure qualifications. Experience coordinating Major Incidents, critical service outages, cybersecurity-related disruptions or business-continuity events involving multiple technical teams, suppliers, customers and senior stakeholders. Experience supporting airline, airport, aviation, travel, transport, telecommunications or other regulated and business-critical service environments. Working knowledge of aviation technology services, such as passenger processing, baggage services, airport operational systems, border-management solutions, communication platforms and aviation network services. Practical experience across one or more enterprise technology domains, including networking and telecommunications, information security, cloud and data-centre services, airport systems, passenger or baggage-processing platforms, APIs, messaging and application integration. Experience using ServiceNow across Incident, Major Incident, Problem, Change, Service Request, Knowledge and Service Level Management, including reporting, dashboards, SLA monitoring and operational performance analysis. Experience facilitating post-incident reviews, service-improvement initiatives or operational-readiness exercises, applying structured analysis techniques and supporting automation, observability, AIOps, knowledge transfer or coaching activities.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p>You have 2 to 5 years of relevant experience in Incident Management, Major Incident Management, Service Desk, NOC, Command Centre, IT Operations or another customer-focused enterprise support environment. You possess a strong working knowledge of ITIL-based Incident Management, including its integration with Major Incident, Problem, Change, Event, Knowledge, Service Level and Continual Improvement practices. You have practical experience using ServiceNow or an equivalent enterprise ITSM platform to manage incidents, monitor SLAs, maintain accurate records and produce operational reports. You understand enterprise technology services, including applications, networks, cloud, data centres, infrastructure, identity, security, monitoring and end-user services, and can recognize service dependencies and operational risks. You demonstrate strong incident coordination, prioritization and escalation skills, with the ability to manage multiple assignments and maintain progress in a fast-paced, 24x7 operational environment. You communicate clearly and professionally, translating technical information into concise, business-focused updates for customers, technical teams, service owners and senior stakeholders. You apply structured analytical thinking and sound judgement to assess impact, evaluate incomplete information, challenge assumptions and support timely service-restoration decisions. You work effectively across global, multicultural and virtual teams, using collaboration, influence and constructive challenge to maintain accountability without relying on direct reporting authority. You demonstrate customer centricity, ownership, integrity, resilience and attention to detail, remaining calm and professional during high-impact or time-sensitive incidents. You hold a diploma, degree or equivalent practical experience in Computer Science, Information Technology, Electronics, Telecommunications or a related discipline. ITIL Foundation certification and experience in airline, airport, travel or other business-critical environments are desirable.</p>

<p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p>The Recreational Services Associate is responsible for the day-to-day operational tasks of the Morale Welfare &amp; Recreation (MWR) center operations, lounge/bar operations, learning resource center (LRC) operations, theater operations, marketing, media center operations, and information ticket and tours (ITT). Services provided include resale operations and alcohol sales, facility &amp; equipment management and basic repair, special events, games, cultural tours and day trips, and other supporting activities as specified in the Performance Work Statement (PWS).</p><p>Responsible for performing all duties required for the operation of installation services. Duties include, but are not limited to, cashier, customer service, bartending, lounge support, basic maintenance and cleaning, inventory, stocking, basic technical equipment assistance, event setup and break down, tour &amp; trips guide, etc. as specified in the Performance Work Statement. Responsible for monitoring and performing escort duties for the LN workforce in accordance with 332 AEWI and AFCENTI 32-1002 and shall obtain an escort badge. Provide excellent customer service and performs related tasks in all functional areas of recreational services. Responsible for the maintenance and condition of the equipment in each facility. Shall implement and maintain procedures for tracking and issuing CAC equipment to guests. Shall provide complimentary snacks such as popcorn during hours of operation. Shall perform alcohol sales and maintain accurate inventory in accordance with established AF, AFCENT and EFSS procedures. Shall establish and maintain appropriate inventory levels and complete weekly inventory of all equipment and supplies. Shall ensure bottled water is transported and stocked in clean refrigeration units for guests. Shall provide set up and breakdown of Government furnished equipment such as tables, chairs, music system, ice chests, stages, etc. Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas. Responsible for completing all assigned Vectrus and Government required training courses Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment, and tools). Responsible for precise execution of company time reporting procedures and accurate completion of timesheet. Shall perform as supplemental personnel as needed for all Installation Service functional areas. Performs other duties as assigned in accordance with contractual, functional, and mission requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Must have a high school diploma or equivalent</p><p>Must have at the time of offer and maintain a valid U. S. SECRET or Interim Secret Security Clearance. Clearance will be verified upon offer.</p><p>Must be a U.S. Citizen with a current, valid U. S. Passport and U. S. Driver s License, and International Driver s License.</p><p>Must be certified or shall be willing to receive certification to drive up to a 10K forklift.</p><p>Must be able to or shall be willing to learn to drive manual transmission vehicles.</p><p>Must be able to read, write, speak, and understand English fluently.</p><p>Must be able to pass MOD18 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.</p><p>Candidates must successfully complete hands on CBRN (chemical, biological, radiological and nuclear) defense training. Training includes the successful fit testing of DoD provided protective gear.</p><p>Must have a Serve-Safe Alcohol Awareness certification if assigned to Lounge/Bartender work.</p><p>Must have CPR/AED/First Aid certification to work in any Fitness Center.</p><p>A minimum of one year of working in customer service with retail, hotel front desk operations and/or restaurant experience.</p><p>Prior Air Force experience in Services career field preferred.</p>

<strong>Overview</strong> <br> <br> <p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p> <p> </p> <p>Food Service Shift Lead is responsible for monitoring local national employees. Provide supply movement support for the rations warehouse and water delivery distribution; support to include off-loading subsistence and supply items, removing delivered items from pallets and storing items per requirements. Responsible for the day-to-day food service operation to include preparation and service of food, sanitation, housekeeping, and special events in accordance with the performance work statement.</p> <br> <strong>Responsibilities</strong> <br> <br> <ul> <li>Shall conduct food handling, storage, receiving and transferring of subsistence in strict accordance with the applicable Tri-Service Food Code and keep records of all food received and stored as required, verifying proper handling and storage procedures are used.</li> <li>Shall assist the DFAC Supervisor as required performing food service operations to include: cooking, food preparation, baking, serving, and replenishing food.</li> <li>Responsible for escorting/monitoring local national employees and vendors in accordance with the performance work statement for subsistence and water deliveries.</li> <li>Responsible for communicating and upholding company standards, leading by example, working as a team to provide professional food services.</li> <li>Shall assist the Storeroom and DFAC Supervisors as required to operate food service services 24/7/365.</li> <li>Comply with all applicable Government and corporate regulations, policies and procedures: AFI 34-239, Food Service Management Program, AFMAN 34-240, Food Service Program Management, and the Tri-Service Food Code.</li> <li>Follow HACCP procedures.</li> <li>Responsible for ensuring a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities, areas and grounds.</li> <li>Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools).</li> <li>Responsible for precise execution of company time reporting procedures and accurate completion of timesheet.</li> <li>Performs other duties as assigned.</li> <li>The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities and qualifications required of employees to perform this job.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <p> <strong>Minimum Qualifications:</strong> </p> <p>Education/Certifications: </p> <ul> <li>Must have a High School diploma or equivalent. Associate Degree Preferred</li> <li>Must be certified or shall be willing to receive certification driving to drive up to a 10K forklift.</li> <li>Must be able to or shall be willing to learn to drive manual transmission vehicles.</li> <li>Must have or shall be able to pass and maintain a current Serve-Safe certification.</li> <li>Must have a current, valid US Passport and US or Local Driver s License.</li> <li>Must have and maintain a valid U. S. SECRET or Interim Secret Security Clearance prior to deployment.</li> <li>Must be able to read, write, speak and understand English fluently.</li> <li>Must be able to pass MOD18 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.</li> </ul> <p> <strong>Experience:</strong> </p> <ul> <li>A minimum of two (2) years of related work experience in food service operation, cafeteria style or multi-entr e menu service, performing facility attendant service and food service warehousing and storage procedures of perishable and non-perishable subsistence and shall be familiar with manual and automated supply accounting systems, policies and procedures. 1 year of supervisory experience.</li> </ul> <p> <strong>Skills:</strong> </p> <ul> <li>Must be knowledgeable in Tri-Service Food Code, AFMAN 34-240, Food Service Program Management Armed Forces Recipe System, inventory control, HACCP, and the U.S Department of Health and Human Services Food Code standards.</li> <li>Thorough understanding of quality customer food service and preparation of nutritional meals.</li> <li>Must be able to work under pressure.</li> <li>Service oriented.</li> </ul> <p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Role</strong>: Customer Service Associate<br><strong>Job Type</strong>: full-time – 6 Month contract<br><strong>Location</strong>: AMM15 – Amman, Jordan<br><strong>Pay Rate:</strong> 500 JOD&nbsp;<br>Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.<br><strong>What will you do as a Customer Service Associate? </strong><br>As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our (United Kingdom /English) customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.<br><strong>What are your hours?</strong><br>This role requires working variable hours to match customers need us most. you will work 9 hours per shift and your work week is minimum 40 hours&nbsp; order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees Monday to Sunday. You will receive your work schedule at least 1 week in advance and your shifts may change every week. You may be required to work national holidays and will be compensated accordingly . You will learn more about your exact schedule closer to your start date.&nbsp;<br><strong>What benefits will you receive?</strong><br>One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: <ul><li>Medical Insurance,&nbsp;</li><li>Amazon employee discount.</li><li>Life insurance.</li><li>Nursery benefit.</li><li>Rethink benefit.</li><li>Employee Assistance Program (EAP)</li></ul><br><strong>What qualifications do we need from you?</strong> <ul><li>Minimum age: 18 years old</li><li>Have the right to work in Jordan</li><li>Minimum qualification of high school (Tawjihi/IGCSE/IBDP) – Passed</li><li>Strong communication skills in English and Arabic both written and oral fluency.</li><li>The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 12 am for male employees – 6 am and 10 pm for female employees</li><li>Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and voluntary overtime)</li></ul> <strong>What strengths will you bring?</strong> <ul><li>Hard-working, articulate, and detail-oriented.&nbsp;</li><li>Friendly and customer-focused in every situation</li><li>Ability to learn quickly and embrace change</li><li>Comfortable multi-tasking in a high-energy environment.</li></ul> <strong>If this role sounds like it’s for you, then click on the link below to start the application process!</strong><br>You’ll need to allow 2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You&nbsp;will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.<br>If successful, we will contact you about next steps!<br><em>Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.</em><br><em>Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.</em><br>&nbsp;<br> </div>

<p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p>Storeroom Supervisor is responsible for overall management, execution and personnel supervision of the rations supply and warehouse operations to include subcontractors. Shall work closely with Dining Facility Supervisors to ensure success.</p><p><strong>Responsibilities</strong></p><p>Responsible for the overall management, execution, and personnel supervision of the rations supply and warehouse function to include subsistence and material handling, storage, inspection, receiving, inventory management and housekeeping for the rations warehouse in accordance with the performance work statement. Shall assist the DFAC Manager and DFAC Supervisors as required to operate food service services 24/7/365. Responsible for communicating and upholding company standards, leading by example, working as a team to provide professional food services. Set and establishes sufficient stocks and production standards, directs workforce, mentors personnel, monitors compliance, and recommends and develops operational improvements. Shall conduct all food handling, storage, receiving and transferring of subsistence in strict accordance with the applicable Tri-Service Food Code and keep records of all food received and stored as required, verifying proper handling and storage procedures are used. Ensure compliance with applicable Government and corporate regulations, policies and procedures: AFI 34-239, Food Service Management Program, AFMAN 34-240, Food Service Program Management, and the Tri-Service Food Code. Direct and ensure that HACCP procedures are followed. Responsible for monitoring other country nationals in accordance with AFCENT Instruction (AFCENT-I) 32-1002. Write and develop policies and procedures. Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas. Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools). Responsible for precise execution of company time reporting procedures and accurate completion of timesheet. Shall perform escort duties. Performs other duties as assigned.</p><p>The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities and qualifications required of employees to perform this job.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Must have a High School diploma or equivalent. Associate Degree Preferred</li><li>Must have or shall be able to pass and maintain a current Serve-Safe certification.</li><li>Must be certified or shall be willing to receive certification to drive up to a 10K forklift.</li><li>Must be able to or shall be willing to learn to drive manual transmission vehicles.</li><li>Must have a current, valid US Passport and US or Local Driver s License.</li><li>Must have and maintain a valid U. S. SECRET or Interim Secret Security Clearance prior to deployment.</li><li>Must be able to read, write, speak and understand English fluently.</li><li>Must be able to pass MOD15 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.</li><li>A minimum of three (3) years of related work experience in food service or general warehousing and storage procedures of perishable and non-perishable subsistence and shall be familiar with manual and automated supply accounting systems, policies and procedures.</li><li>A minimum of one (1) year of management and leadership experience. Managerial experience to include, performance management of employees, training, completing required reports, and excellent customer satisfaction results.</li><li>Must be knowledgeable in Tri-Service Food Code, AFMAN 34-240, Food Service Program Management Armed Forces Recipe System, inventory control, HACCP, and the U.S Department of Health and Human Services Food Code standards.</li><li>Thorough understanding of quality customer food service and preparation of nutritional meals.</li><li>Must be able to work under pressure.</li><li>Service oriented.</li></ul>

<br> <br> <strong>Responsibilities</strong> <br> <br> <ul> <li>Shall conduct food handling, storage, receiving and transferring of subsistence in strict accordance with the applicable Tri-Service Food Code and keep records of all food received and stored as required, verifying proper handling and storage procedures are used.</li> <li>Shall assist the DFAC Supervisor as required performing food service operations to include: cooking, food preparation, baking, serving, and replenishing food.</li> <li>Responsible for escorting/monitoring local national employees and vendors in accordance with the performance work statement for subsistence and water deliveries.</li> <li>Responsible for communicating and upholding company standards, leading by example, working as a team to provide professional food services.</li> <li>Shall assist the Storeroom and DFAC Supervisors as required to operate food service services 24/7/365.</li> <li>Comply with all applicable Government and corporate regulations, policies and procedures: AFI 34-239, Food Service Management Program, AFMAN 34-240, Food Service Program Management, and the Tri-Service Food Code.</li> <li>Follow HACCP procedures.</li> <li>Responsible for ensuring a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities, areas and grounds.</li> <li>Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools).</li> <li>Responsible for precise execution of company time reporting procedures and accurate completion of timesheet.</li> <li>Performs other duties as assigned.</li> <li>The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities and qualifications required of employees to perform this job.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <p> <strong>Minimum Qualifications:</strong> </p> <ul> <li>Must have a High School diploma or equivalent. Associate Degree Preferred</li> <li>Must be certified or shall be willing to receive certification driving to drive up to a 10K forklift.</li> <li>Must be able to or shall be willing to learn to drive manual transmission vehicles.</li> <li>Must have or shall be able to pass and maintain a current Serve-Safe certification.</li> <li>Must have a current, valid US Passport and US or Local Driver s License.</li> <li>Must have and maintain a valid U. S. SECRET or Interim Secret Security Clearance prior to deployment.</li> <li>Must be able to read, write, speak and understand English fluently.</li> <li>Must be able to pass MOD18 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.</li> </ul> <p> <strong>Experience:</strong> </p> <ul> <li>A minimum of two (2) years of related work experience in food service operation, cafeteria style or multi-entr e menu service, performing facility attendant service and food service warehousing and storage procedures of perishable and non-perishable subsistence and shall be familiar with manual and automated supply accounting systems, policies and procedures. 1 year of supervisory experience.</li> </ul> <p> <strong>Skills:</strong> </p> <ul> <li>Must be knowledgeable in Tri-Service Food Code, AFMAN 34-240, Food Service Program Management Armed Forces Recipe System, inventory control, HACCP, and the U.S Department of Health and Human Services Food Code standards.</li> <li>Thorough understanding of quality customer food service and preparation of nutritional meals.</li> <li>Must be able to work under pressure.</li> <li>Service oriented.</li> </ul> <p> <strong>Working Environment:</strong> </p> <ul> <li>Work will be inside and outside. </li> <li>Exposure to cold, heat, dust, noise, and chemicals may occur. </li> <li>Overtime and shift work may be required depending on contractual needs. </li> <li>Employee must comply with all Federal, State and Local regulations and published company work rules as well as written instructions. </li> <li>Task specific work environment training will be provided as required. </li> <li>Must be prepared to function in a wartime environment to support U. S. interests. </li> <li>100% Overseas Assignment.</li> </ul> <p> <strong>At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</strong> </p>

<strong>Overview</strong> <br> <br> <p> <strong>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</strong> </p> <p> </p> <p>Dining Facility Supervisor is responsible for the day-to-day food service operation. DFAC Supervisors will food service operations to include preparation and service of food, sanitation, housekeeping, maintenance and repair and special events in accordance with the performance work statement.</p> <br> <strong>Responsibilities</strong> <br> <br> <ul> <li>The Dining Facility Supervisor shall be responsible for the issuance of daily work instructions, menu preparation, stores movement, preventative maintenance, quality, customer satisfaction and personnel and subcontractor safety and supervision.</li> <li>Responsible for communicating and upholding company standards, leading by example, working as a team to provide professional food services.</li> <li>Shall assist the DFAC Manager as required and lead operations in absence of the DFAC Manager. Food service operation services are 24/7/365 to include: DFAC management, cooking, food preparation, baking, serving, replenishing food and providing support to storeroom operations.</li> <li>Ensure customer flow rate corresponds with the serving line flow rate.</li> <li>Shall conduct all food handling, storage, receiving and transferring of subsistence in strict accordance with the applicable Tri-Service Food Code and keep records of all food received and stored as required, verifying proper handling and storage procedures are used.</li> <li>Shall ensure proper posting of the daily/weekly menus.</li> <li>Manage subcontractor performance with food preparation, food serving, cashier operations, cleanliness of the dining areas, serving lines, kitchens, temperature danger zones, dishwashing area and storage areas IAW with PWS and SOPs.</li> <li>Maintain all equipment accountability and serviceability and turn-in and ordering of stockage levels.</li> <li>Ensure that all employees are always in compliance with all established Safety Policies and Regulations.</li> <li>Direct and ensure that HACCP procedures are followed.</li> <li>Responsible for monitoring other local nationals in accordance with AFCENT Instruction (AFCENT-I) 32-1002.</li> <li>Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.</li> <li>Responsible for ensuring precise execution of company time reporting procedures and accurate completion of timesheet.</li> <li>Shall perform escort duties.</li> <li>Performs other duties and assignments as required.</li> <li>The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities and qualifications required of employees to perform this job.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <p> <strong>Minimum qualifications</strong> </p> <p> <strong>Education/Certifications: </strong> </p> <ul> <li>Must have a High School diploma or equivalent, associate degree preferred.</li> <li>Must have or shall be able to pass and maintain a current Serve-Safe certification.</li> <li>Must be certified or shall be willing to receive certification to drive up to a 10K forklift.</li> <li>Must be able to or shall be willing to learn to drive manual transmission vehicles.</li> <li>Must have a current, valid US Passport and US or Local Driver s License.</li> <li>Must have and maintain a valid U. S. SECRET or Interim Secret Security Clearance prior to deployment.</li> <li>Must be able to read, write, speak and understand English fluently.</li> <li>Must be able to pass MOD18 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.</li> </ul> <p> <strong>Experience:</strong> </p> <ul> <li>A minimum of five (5) years of experience in commercial or military food service within the past 5 years, with one 1 year of experience working in a large food service operation, cafeteria style or multi-entr e menu service, performing facility attendant service and at least three (3) years of supervisory experience.</li> </ul> <p> <strong>Skills:</strong> </p> <ul> <li>Must be proficient in Tri-Service Food Code, Food Safety Program AFI 34-239, AFMAN 34-240, Food Service Program Management Armed Forces Recipe System, inventory control, HACCP, and the U.S Department of Health and Human Services Food Code standards.</li> <li>Thorough understanding of quality customer food service and preparation of nutritional meals.</li> <li>Must be able to work under pressure.</li> <li>Service oriented.</li> </ul> <p><br></p>

<p><h4>Position summary</h4> <p>Create recreational activity agendas and advertisements using publishing software. Conduct inventory of supplies, materials, and equipment and inform manager of low supply items. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members.</p> <p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor or manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.</p> <p>Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Anticipate and address guests’ service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Process orders or transactions from customers and collect payment as necessary. Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality.</p> <p>Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift.</p> <p>Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> At least 1 year of related work experience.</p> <p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p> <h4>Required qualifications</h4> <p><strong>License or certification:</strong> CPR certification, First Aid certification, Recreation and fitness equipment certification, any certification or training required by local and state agencies.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.</p> <p>In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>The United Nations Population Fund (UNFPA) is the United Nations agency for sexual and reproductive health and population and development. UNFPA works with governments and partners to advance the rights and choices of individuals, strengthen national systems, and promote the use of population and demographic data for evidence-based policymaking and development planning.</p><p>In Jordan, UNFPA provides technical and coordination support to national institutions, including the Department of Statistics (DoS), in strengthening population data systems and promoting the effective use of demographic data. In this context, UNFPA is supporting the implementation of the 2026 General Population and Housing Census, led and implemented by the Department of Statistics as the mandated national institution.</p><p><br></p><p>Context</p><p>The assignment is part of UNFPA's support to the Government of Jordan and the Department of Statistics for the successful implementation of the 2026 General Population and Housing Census. The census is a major national undertaking and an important source of population and housing information for planning, policymaking, service delivery, and monitoring national development priorities. Effective communication and public engagement are essential to ensure public awareness, understanding, participation, and trust throughout the census process.</p><p><br></p><p>The census communication effort involves coordination between the Department of Statistics' communications team, UNFPA, and a large network of more than 300 volunteers supporting communication and public outreach activities. The communication campaign aims to ensure that clear, consistent, accurate, and accessible messages about the census reach different population groups through appropriate communication channels.</p><p><br></p><p>The UN Volunteer will support the coordination and day-to-day implementation of the census communication plan and campaign. The position will serve as a coordination link between the DoS communications team, UNFPA and the network of volunteers, helping to organize activities, disseminate approved communication materials and messages, monitor implementation, and consolidate feedback and reporting.</p><p><br></p><p>The assignment will contribute to strengthening public understanding of the census, addressing misconceptions, promoting participation, and ensuring consistency in census-related communication across different channels and locations.</p><p><br></p><p>Additional Information:</p><p><br></p><p>National UN Associate Volunteers in Jordan are entitled to:</p><p><br></p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 949.06;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance; and</p><p>• Free access to different learning platforms.</p><p><br></p><p>Task description</p><p>Under the direct supervision of the M&amp;E Analyst and Population and Development Portfolio Lead, and in close coordination with the Department of Statistics communications team, the UN Volunteer Associate will:</p><p><br></p><p>Communication planning and coordination:</p><p><br></p><p>- Support the coordination and implementation of the census communication plan and campaign in line with the agreed communication strategy and key messages.</p><p>- Maintain a consolidated activity plan and calendar for census communication and outreach activities.</p><p>- Coordinate with the DoS communications team to ensure that communication activities are aligned, complementary, and based on officially approved census information.</p><p>- Support the preparation, organization, and follow-up of communication coordination meetings with DoS and relevant partners.</p><p>- Assist in ensuring that census communication materials and messages are disseminated to volunteers in a timely and organized manner.</p><p><br></p><p>Volunteer coordination:</p><p><br></p><p>- Support the coordination of the network of more than 300 census communication and outreach volunteers.</p><p>- Maintain updated contact and deployment lists for volunteers and support regular communication with them.</p><p>- Facilitate the dissemination of approved communication materials, key messages, guidance, schedules, and updates to volunteers.</p><p>- Support the organization of briefings, orientation sessions, and coordination meetings for volunteers.</p><p>- Follow up with volunteers on assigned communication and outreach activities and consolidate their progress.</p><p>- Collect feedback, questions, challenges, and emerging communication issues from volunteers and communicate them to the relevant DoS and UNFPA teams.</p><p>- Support the identification of communication gaps or areas requiring additional outreach.</p><p><br></p><p>Campaign implementation and monitoring:</p><p><br></p><p>- Support the implementation and monitoring of census awareness activities across relevant communication channels and locations.</p><p>- Track planned versus completed communication and outreach activities and maintain simple monitoring records.</p><p>- Collect and consolidate information, photographs, activity reports, and other documentation from volunteers, as appropriate.</p><p>- Support the preparation of regular updates on the implementation of the census communication campaign.</p><p>- Identify recurring questions, misconceptions, or concerns raised by the public and volunteers and refer them to the appropriate technical or communications focal points.</p><p>- Support the consistent use of plain-language census messages, particularly in distinguishing the census from administrative registers and other government information systems.</p><p><br></p><p>Content and knowledge management:</p><p><br></p><p>- Support the organization and maintenance of a shared repository of approved census communication materials, messages, FAQs, guidance, and other relevant resources.</p><p>- Assist in adapting approved communication content for different volunteer groups and outreach contexts, without altering the technical substance of official census messages.</p><p>- Support the collection and documentation of good practices, lessons learned, and examples from the communication campaign.</p><p>- Assist in preparing presentations, briefing materials, reports, trackers, and other coordination documents as required.</p><p><br></p><p>Coordination and other duties:</p><p><br></p><p>- Facilitate effective information flow between UNFPA, DoS, volunteers, and other relevant stakeholders.</p><p>- Support coordination with relevant UNFPA communication and programme colleagues as required.</p><p>- Perform other related duties within the scope of the assignment that contribute to the successful implementation of the census communication and public outreach campaign.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p>1 month</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p>Assignment requirements</p><p>Relevant experience</p><p>2 years</p><p>Languages</p><p>Arabic, Level: Fluent, Required</p><p>English, Level: Working knowledge, Desirable</p><p>Required education level</p><p>Bachelor's degree in communications, public relations, journalism, social sciences, development studies, business/management, or another relevant field.</p><p>Competencies and values</p><p>- Accountability</p><p>- Adaptability and flexibility</p><p>- Creativity</p><p>- Judgement and decision-making</p><p>- Planning and organising</p><p>- Professionalism</p><p>- Self-management</p><p>Skills and experience</p><p>- At least two years of relevant experience in communications, outreach, project coordination, volunteer coordination, or a related field.</p><p>- Demonstrated experience coordinating activities involving multiple stakeholders and/or geographically dispersed teams.</p><p>- Experience working with volunteers, community groups, field teams, or similar networks is highly desirable.</p><p>- Strong organizational and coordination skills, including the ability to maintain activity plans, trackers, contact lists, and follow-up actions.</p><p>- Good written and verbal communication skills in Arabic and English.</p><p>- Ability to communicate information clearly and in plain language to different audiences.</p><p>- Good interpersonal and teamwork skills and the ability to work effectively with government counterparts, UN colleagues, volunteers, and other stakeholders.</p><p>- Good computer skills, particularly Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</p><p>- Ability to work under pressure, manage multiple tasks, meet deadlines, and follow up systematically.</p><p>- Willingness and ability to support field-based communication and outreach activities when required.</p><p><br></p><p>Additional assets:</p><p>- Previous experience supporting a national campaign, census, population-related initiative, or large-scale public information campaign.</p><p>- Experience working with a government institution, the UN system, or an international development organization.</p><p>- Experience in social media, digital communications, content dissemination, or basic visual communication.</p><p>- Familiarity with data collection, activity monitoring, reporting, or digital collaboration platforms.</p><p>- Knowledge of Jordan's population and development context and/or previous experience working with the Department of Statistics would be an advantage.</p><p>- Experience coordinating large volunteer networks or field teams would be an advantage.</p><p><br></p></div>

<p><h4>Description</h4> <p>Humanity & Inclusion is an independent and impartial aid organization working in situations of poverty and exclusion, conflict and disaster. The organization works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organization. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p> <p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p> <p>The total budget for 2026 is expected to range between 8 and 12 million EUR.</p> <h4>Your mission</h4> <p>The Grants Management Department for HI Palestine plays a central role in overseeing proposal development and donor reporting across operations in the West Bank and Gaza. Based remotely in Amman—where part of the coordination team is located—the department ensures consistent communication and alignment despite geographic constraints. It is currently composed of a Grants Manager and a Reporting Officer, the latter recently recruited to strengthen capacity, as these responsibilities were previously handled solely by the Grants Manager.</p> <p>As the department evolves, a key priority will be the effective management and mentoring of the Reporting Officer, alongside a stronger emphasis on developing high-quality, competitive proposals that support both existing and potentially new sectors of intervention. In parallel, the department will contribute to reinforcing compliance with grants management processes and continue refining internal systems to improve efficiency, accountability, and overall performance.</p> <p>Reporting to the Technical Head of Programme, your main responsibilities are:</p> <p><strong>Responsibility 1: Grants management</strong><br> Lead the writing, review, and submission of high-quality narrative reports, ensuring they accurately reflect project progress and status in a transparent, timely, and professional manner.<br> Development of CE, NCE, and MR (Cost Extensions, Non-Cost Extensions, and Modification Requests) as well as new project proposals.<br> Ensure that project cycle management processes and tools are implemented and up to date (such as grants tracker, regular communication on status of grants, Go/No Go meetings, Kick Off Meetings, progress review meetings, closure meetings, etc.).<br> Address donor comments and feedback on proposals and reports promptly, coordinating with relevant staff and departments to ensure resolution and compliance.<br> Contribute to the reporting to national and local authorities as required by HI registration/legal status in the country.</p> <p><strong>Responsibility 2: Financial reporting and budget management</strong><br> Expenditure monitoring.<br> Financial audits and justifications.</p> <p><strong>Responsibility 3: Capacity building</strong><br> Train and improve the capacity of Project Managers and budget holders on:</p> <ul> <li>Donor-specific financial rules.</li> <li>Budget management practices.</li> <li>Narrative reporting requirements.</li> <li>How to prepare a MR (including NCE and CE).</li> <li>How to develop a high quality proposal.</li> </ul> <p><strong>Responsibility 4: Donor compliance</strong><br> Ensure that contractual obligations (including visibility requirements) and reporting deadlines are known and met by Programme, MEAL and Support Services.<br> Conduct trainings towards PMs on narrative and financial quality reporting, as well as donor rules and regulations (donor compliance).<br> Interpret and apply donor financial regulations, ensuring HI's compliance with specific rules (e.g., payment schedules, allowable costs, cost-sharing, exchange rates).<br> Guide and inform program and finance teams on donor-specific financial guidelines and best practices.</p> <p><strong>Responsibility 5: Business development</strong><br> Collaborate with the THOP and Operation Manager to identify new funding opportunities.<br> Support the organization and coordination of donor meetings, field visits, and regular communications to strengthen donor relationships.<br> Contribute to the development and implementation of fundraising strategies, including donor mapping and identification of new funding opportunities.<br> Coordinate the development of new project proposals, ensuring timely collaboration across teams and full compliance with donor requirements, including budget preparation, annexes, and supporting documentation.<br> Maintain a thorough understanding of donor priorities and emerging funding trends to position HI for successful grants acquisition.</p> <p><strong>Responsibility 6: Management of the Reporting Officer</strong><br> Provide direct supervision and support to the Reporting Officer ensuring the coordination, quality, and consistency of the reporting process.</p> <p><strong>Responsibility 7: CRM management</strong><br> Oversee the conversion of approved proposals into formal contracts, ensuring compliance with donor requirements.<br> Update the status of contracts in the CRM system, providing detailed information on submission stages, report approvals, and overall progress.<br> Manage and generate contractual amendments and import signed documents into the system.<br> Track and manage reporting deadlines through the contract management system's action functionalities.</p> <h4>Requirements</h4> <ul> <li>You have 2 years of experience in humanitarian sector, preferably in grants management or business development.</li> <li>You are proficient in developing, reviewing, and submitting high-quality narrative and financial reports.</li> <li>You have strong skills in budget forecasting, expenditure monitoring, and financial analysis.</li> <li>Previous experience with donor-specific requirements (e.g., cost eligibility, flexibility rules) is desirable, as well as knowledge of donors' regulations and requirements.</li> <li>Previous experience with HI and/or in the Middle East is a strong asset, particularly in Palestine.</li> <li>Fluency in English is mandatory.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>Six months international contract starting from June 15th, 2026.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2448 € gross per month upon experience.</li> <li>Per diem according to the duty location, between Amman and West Bank.</li> <li>Hardship allowance according to the duty location, between Amman and West Bank.</li> <li>Paid leaves: 25 days per year.</li> <li>Rest and recuperation according to the duty location, between Amman and West Bank.</li> <li>Position unaccompanied.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Humanity & Inclusion is an independent and impartial aid organization working in situations of poverty and exclusion, conflict and disaster. The organization works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organization. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p> <p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p> <p>The total budget for 2026 is expected to range between 8 and 12 million EUR.</p> <h4>Your mission</h4> <p>The Grants Management Department for HI Palestine plays a central role in overseeing proposal development and donor reporting across operations in the West Bank and Gaza. Based remotely in Amman—where part of the coordination team is located—the department ensures consistent communication and alignment despite geographic constraints. It is currently composed of a Grants Manager and a Reporting Officer, the latter recently recruited to strengthen capacity, as these responsibilities were previously handled solely by the Grants Manager.</p> <p>As the department evolves, a key priority will be the effective management and mentoring of the Reporting Officer, alongside a stronger emphasis on developing high-quality, competitive proposals that support both existing and potentially new sectors of intervention. In parallel, the department will contribute to reinforcing compliance with grants management processes and continue refining internal systems to improve efficiency, accountability, and overall performance.</p> <p>Reporting to the Technical Head of Programme, your main responsibilities are:</p> <p><strong>Responsibility 1: Grants management</strong><br> Lead the writing, review, and submission of high-quality narrative reports, ensuring they accurately reflect project progress and status in a transparent, timely, and professional manner.<br> Development of CE, NCE, and MR (Cost Extensions, Non-Cost Extensions, and Modification Requests) as well as new project proposals.<br> Ensure that project cycle management processes and tools are implemented and up to date (such as grants tracker, regular communication on status of grants, Go/No Go meetings, Kick Off Meetings, progress review meetings, closure meetings, etc.).<br> Address donor comments and feedback on proposals and reports promptly, coordinating with relevant staff and departments to ensure resolution and compliance.<br> Contribute to the reporting to national and local authorities as required by HI registration/legal status in the country.</p> <p><strong>Responsibility 2: Financial reporting and budget management</strong><br> Expenditure monitoring.<br> Financial audits and justifications.</p> <p><strong>Responsibility 3: Capacity building</strong><br> Train and improve the capacity of Project Managers and budget holders on:</p> <ul> <li>Donor-specific financial rules.</li> <li>Budget management practices.</li> <li>Narrative reporting requirements.</li> <li>How to prepare a MR (including NCE and CE).</li> <li>How to develop a high quality proposal.</li> </ul> <p><strong>Responsibility 4: Donor compliance</strong><br> Ensure that contractual obligations (including visibility requirements) and reporting deadlines are known and met by Programme, MEAL and Support Services.<br> Conduct trainings towards PMs on narrative and financial quality reporting, as well as donor rules and regulations (donor compliance).<br> Interpret and apply donor financial regulations, ensuring HI's compliance with specific rules (e.g., payment schedules, allowable costs, cost-sharing, exchange rates).<br> Guide and inform program and finance teams on donor-specific financial guidelines and best practices.</p> <p><strong>Responsibility 5: Business development</strong><br> Collaborate with the THOP and Operation Manager to identify new funding opportunities.<br> Support the organization and coordination of donor meetings, field visits, and regular communications to strengthen donor relationships.<br> Contribute to the development and implementation of fundraising strategies, including donor mapping and identification of new funding opportunities.<br> Coordinate the development of new project proposals, ensuring timely collaboration across teams and full compliance with donor requirements, including budget preparation, annexes, and supporting documentation.<br> Maintain a thorough understanding of donor priorities and emerging funding trends to position HI for successful grants acquisition.</p> <p><strong>Responsibility 6: Management of the Reporting Officer</strong><br> Provide direct supervision and support to the Reporting Officer ensuring the coordination, quality, and consistency of the reporting process.</p> <p><strong>Responsibility 7: CRM management</strong><br> Oversee the conversion of approved proposals into formal contracts, ensuring compliance with donor requirements.<br> Update the status of contracts in the CRM system, providing detailed information on submission stages, report approvals, and overall progress.<br> Manage and generate contractual amendments and import signed documents into the system.<br> Track and manage reporting deadlines through the contract management system's action functionalities.</p> <h4>Requirements</h4> <ul> <li>You have 2 years of experience in humanitarian sector, preferably in grants management or business development.</li> <li>You are proficient in developing, reviewing, and submitting high-quality narrative and financial reports.</li> <li>You have strong skills in budget forecasting, expenditure monitoring, and financial analysis.</li> <li>Previous experience with donor-specific requirements (e.g., cost eligibility, flexibility rules) is desirable, as well as knowledge of donors' regulations and requirements.</li> <li>Previous experience with HI and/or in the Middle East is a strong asset, particularly in Palestine.</li> <li>Fluency in English is mandatory.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>Six months international contract starting from June 15th, 2026.</li> <li>The international contract provides social cover adapted to your situation:</li> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> <li>Salary from 2448 € gross per month upon experience.</li> <li>Per diem according to the duty location, between Amman and West Bank.</li> <li>Hardship allowance according to the duty location, between Amman and West Bank.</li> <li>Paid leaves: 25 days per year.</li> <li>Rest and recuperation according to the duty location, between Amman and West Bank.</li> <li>Position unaccompanied.</li> </ul></p><p></p>