School Management jobs

<p><b>Responsibilities</b><br><br>Manage day-to-day office operations and administrative activities.<br>Coordinate schedules, meetings, and company events.<br>Prepare, organize, and maintain company records and documentation.<br>Supervise office supplies, vendors, and facility maintenance.<br>Develop and implement office procedures to improve efficiency.<br>Support management with reports, correspondence, and administrative tasks.<br>Coordinate communication between departments.<br>Ensure compliance with company policies and administrative procedures.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications</b><br><br>Bachelor's degree in Business Administration or a related field.<br>Minimum 3 5 years of experience in office administration or office management.<br>Excellent organizational and time-management skills.<br>Strong communication and interpersonal skills.<br>Proficiency in Microsoft Office Suite.<br>Ability to multitask and work under pressure.</p>

<p>About the Role We are looking for a dynamic and results-oriented Account Management Executive to join our Commercial team. In this role, you will be responsible for keeping erad s active top-up book healthy and growing by running the day-to-day account management activities (i.e. tiering, check-ins, retention, flagging, and CSAT/NPS tracking) across the portfolio. It is the entry point into the Account Management team for someone who wants to build structured account ownership experience before progressing into a full book.</p><p>What You'll Do</p><ul><li>Develop and maintain strong, long-lasting relationships with key clients.</li><li>Build and maintain the lightweight customer tiering model, based on our policies and data.</li><li>Schedule and run tiered check-ins across the book, following the cadence assigned to each tier.</li><li>Run the CSAT/NPS pulse after each completed top-up and log responses accurately.</li><li>Maintain the retention early-warning flag list and route flagged accounts into the retention offer checklist for follow-up.</li><li>Support the qualifying, outreach, structuring, and disbursement flow for top-ups.</li><li>Keep top-up and retention reporting numbers current and accurate.</li><li>Escalate at-risk accounts and unusual patterns promptly.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>What We're Looking For</strong></p><ul><li>2+ years of experience in account management, sales, or a related client-facing role.</li><li>Bachelor's degree in business, finance, or a related field (or equivalent practical experience).</li><li><strong>Technical Skills:</strong> Comfortable working in spreadsheets.</li><li><strong>Languages:</strong> Fluent Arabic and English.</li><li>Startups experience is a plus</li></ul>

<p><br></p><p><b>Job Summary</b></p><p>To lead the company's relationships with government entities, regulatory authorities, strategic partners, local communities, and key external stakeholders. The role is responsible for facilitating regulatory compliance, strengthening institutional relationships, supporting corporate initiatives, and representing the company before public and private sector organizations</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Government Relations</p><ul><li>Develop and maintain strong relationships with ministries, government agencies, municipalities, and regulatory authorities.</li><li>Represent the company in meetings with governmental and semi-governmental organizations.</li><li>Follow up on permits, approvals, licenses, and regulatory requirements.</li><li>Monitor legislative and regulatory developments affecting the business.</li><li>Coordinate official correspondence with government institutions.</li></ul><p>Stakeholder Management</p><ul><li>Develop and implement stakeholder engagement strategies.</li><li>Build long-term relationships with strategic partners and industry associations.</li><li>Coordinate with local communities and external stakeholders regarding company initiatives.</li><li>Manage communication with key customers, investors, consultants, and contractors.</li><li>Handle stakeholder issues and ensure timely resolution.</li></ul><p>Corporate Representation</p><ul><li>Represent the company at official events, conferences, and industry forums.</li><li>Organize executive meetings with government officials and strategic partners.</li><li>Prepare executive briefing notes and stakeholder reports.</li><li>Support executive management in high-level meetings and negotiations.</li></ul><p>Strategic Coordination</p><ul><li>Coordinate with Legal, Operations, Engineering, Commercial, Finance, and HSE departments on stakeholder-related matters.</li><li>Support business development initiatives requiring government engagement.</li><li>Assist in securing approvals for new projects and strategic investments.</li><li>Participate in corporate social responsibility (CSR) and sustainability initiatives.</li></ul><p>Reporting &amp; Compliance</p><ul><li>Prepare stakeholder mapping and engagement reports.</li><li>Maintain records of government communications and official correspondence.</li><li>Monitor compliance with governmental obligations.</li><li>Track action items and follow up with internal departments.</li></ul><p><strong>Desired Candidate Profile</strong></p>Qualifications<br>• Bachelor's degree in Business Administration, Public Administration, Political Science, Law, Engineering, International Relations, or a related discipline.<br>• Master's degree is an advantage.<br>Experience<br>• 8 12 years of experience in:<br>• Government Relations<br>• Public Affairs<br>• Corporate Affairs<br>• Stakeholder Management<br>• External Relations<br>• Business Development with government engagement<br>• Experience within one or more of the following sectors is highly preferred:<br>• Energy<br>• Natural Gas<br>• Oil &amp; Gas<br>• Utilities<br>• Infrastructure<br>• Industrial Projects<br>• Public-Private Partnerships (PPP)<br>Technical Skills<br>• Government protocol and public-sector engagement.<br>• Stakeholder engagement planning.<br>• Regulatory compliance and permit processes.<br>• Strategic communication.<br>• Report writing and executive presentations.<br>• Contract and regulatory document review.<br>• Microsoft Office (Excel, Word, PowerPoint).<br>• CRM or stakeholder management systems are an advantage.<br>Core Competencies<br>• Excellent relationship-building and networking skills.<br>• Strong negotiation and influencing abilities.<br>• Outstanding verbal and written communication in Arabic and English.<br>• High level of diplomacy and professionalism.<br>• Strategic thinking and problem-solving.<br>• Strong organizational and project coordination skills.<br>• Ability to manage multiple stakeholders with competing priorities.<br>• High degree of integrity and confidentiality.<br>Preferred Qualifications<br>• Existing network with:<br>• Jordanian ministries and governmental institutions.<br>• Regulatory authorities.<br>• Municipalities.<br>• Public utilities.<br>• Energy sector stakeholders.<br>• Industrial companies.<br>• Chambers of Industry and Commerce.<br>• International organizations and development agencies.<br>• Experience in:<br>• Government approvals and licensing.<br>• Corporate communications.<br>• Crisis and issue management.<br>• Community engagement.<br>• CSR programs.<br>• Executive-level stakeholder management.<br>Key Performance Indicators (KPIs)<br>• Timely completion of government approvals and permits.<br>• Stakeholder satisfaction and relationship effectiveness.<br>• Resolution time for stakeholder issues.<br>• Compliance with regulatory requirements.<br>• Number of successful strategic partnerships established.<br>• Timeliness and quality of executive and stakeholder reports.<br>• Effectiveness of government engagement initiatives.<br>• Contribution to business development and strategic projects.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b style="font-size: 11px;">Responsibilities</b></p><p><b>Vulnerability Management</b></p><ul><li>Aggregates, analyzes, and prioritizes vulnerabilities identified from multiple sources, including Application security testing, Infrastructure and network vulnerability scans, External attack surface monitoring and threat intelligence feeds.</li><li>Performs risk-based triage of vulnerabilities considering exploitability, business impact, and threat context.</li><li>Coordinates remediation activities with IT, infrastructure, and application owners.</li><li>Tracks remediation progress and validate closure of vulnerabilities.</li><li>Maintains vulnerability of metrics, dashboards, and regular status reports.</li></ul><p><b>Incident Handling &amp; Response</b></p><ul><li>Actively supports SOC operations in the detection, analysis, containment, and remediation of security incidents as per the followings:</li><li>Monitors SIEM, EDR, and security tools in real time; triages and classifies incoming alerts as true or false positives.</li><li>Executes predefined playbooks and standard operating procedures (SOPs) for common alert types (phishing, malware, brute force).</li><li>Performs basic IOC lookups using threat intelligence platforms and open-source tools.</li><li>Documents all incidents in the ticketing system with accurate severity, context, and initial findings.</li><li>Escalates confirmed or complex incidents to Tier 2 with complete supporting evidence.</li><li>Report recurring false positives and log ingestion gaps to support detection tuning.</li></ul><p><b>Governance &amp; Continuous Improvement</b></p><ul><li>Ensure alignment of vulnerability and incident management activities with internal security policies and risk management practices.</li><li>Identifies systemic weaknesses and recurring issues and proposes pragmatic improvement actions.</li><li>Provides regular reporting to security leadership on vulnerability trends, incident insights, and risk exposure.</li><li>Provides active support during security incidents and events that affect organizational assets, including intellectual property, sensitive data, and the organization s reputation.</li><li>Provides strategic risk guidance for IT projects, including the evaluation and recommendation of technical controls.</li><li>Ensures that security programs comply with relevant rules, regulations, policies and standards to minimize or eliminate risks and audit findings.</li><li>Monitors the external threat environment for emerging threats and advises relevant stakeholders on the appropriate courses of action.</li><li>Performs technical security assessments and develops strategies for remediating vulnerabilities and risks identified.</li><li>Provides active support to users for daily security requests including SASE requests, web flittering, firewall requests.</li></ul><p><b>Competencies</b></p><p>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.</p><ul><li>Following Instructions and Procedures.</li><li>Strong analytical skills and creativity.</li><li>Applying Technical Expertise.</li><li>Service oriented and ability to establish and maintain effective working relations.</li><li>Commitment to continuous learning, willingness to keep abreast of new developments in the field of information technology.</li><li>Problem solving skills.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Education</b></p><p>Advanced university degree (master's or equivalent) from an accredited educational institution in Information Technology or related field.</p><p><b>Job - Specific Qualification</b></p><p>Not available.</p><p><b>Work Experience</b></p><p>Advanced university degree (master's or equivalent) from an accredited educational institution in Information Technology or related field is required.</p><p>Minimum six (6) years of relevant professional experience is required.</p><p>Demonstrated expertise in vulnerability management is required.</p><p>Experience in Security Operations Center (SOC), systems and infrastructure management, and/or application security is required.</p><p>Excellent command of English and Arabic (both spoken and written) is required.</p><p><b>Professional cybersecurity certifications related to vulnerability management, such as Certified Ethical Hacker (CEH), CompTIA Security+ / PenTest+, GIAC certifications, or Offensive Security Certified Professional (OSCP) is desirable.</b></p><p><b>Knowledge of Palestine refugees and/or humanitarian response and development in the Middle East context is desirable.</b></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong >Job Summary:</strong><span > The Chief Engineer at Movenpick Resort Petra Jordan is responsible for the overall supervision, management, and leadership of the engineering department. This role ensures the smooth operation of all hotel facilities, including mechanical, electrical, plumbing, and HVAC systems. The Chief Engineer plays a crucial role in maintaining the hotel s safety standards, managing energy efficiency, and providing a high level of service to both internal and external guests.</span></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Leadership and Team Management:</strong> Lead and supervise the engineering team, including recruiting, training, and developing staff to maintain a highly skilled and motivated team. Assign tasks, manage shifts, and oversee daily operations of the engineering department. Provide technical expertise and support for maintenance staff.</li><li><strong>Maintenance and Operations:</strong> Oversee all maintenance programs, preventive maintenance, and repairs for all hotel equipment, including HVAC, electrical, plumbing, and fire safety systems. Ensure that all hotel facilities and systems are functioning efficiently and in compliance with safety and regulatory standards. Manage day-to-day operational issues, ensuring quick and efficient problem resolution to minimize downtime and guest inconvenience.</li><li><strong>Budget and Financial Management:</strong> Prepare and manage the department's budget, including controlling costs related to maintenance, energy consumption, and capital expenditures. Ensure proper inventory control of parts and supplies, as well as efficient energy and water management to optimize operational expenses. Monitor and analyze energy consumption, looking for cost-saving opportunities.</li><li><strong>Health, Safety, and Compliance:</strong> Ensure all building systems comply with health and safety regulations, including fire safety systems, emergency lighting, and building security. Oversee regular safety inspections and ensure compliance with all local, national, and international standards and regulations. Act as the key contact during emergencies and ensure the safety of guests and employees.</li><li><strong>Capital Projects and Renovations:</strong> Oversee engineering aspects of capital projects, renovations, and upgrades within the hotel, ensuring work is completed on time and within budget. Collaborate with external contractors and service providers as needed for large-scale projects and technical services.</li><li><strong>Collaboration with Other Departments:</strong> Work closely with the housekeeping, front office, and food &amp; beverage departments to ensure all guest areas and back-of-house operations are in optimal condition. Assist in setting up rooms, conference facilities, and event spaces when engineering support is needed. Provide timely communication and status updates on engineering tasks to hotel management.</li><li><strong>Sustainability and Environmental Initiatives:</strong> Develop and implement energy conservation and sustainability initiatives to reduce the hotel's environmental impact. Collaborate with the management team on environmental sustainability efforts, ensuring alignment with the hotel's corporate responsibility policies.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Mechanical, Electrical, Civil Engineering, or a related field.</li><li>7+ years of experience in hotel engineering or facilities management, with at least 3 years in a senior engineering leadership role.</li><li>Strong technical knowledge of building systems, including HVAC, electrical, plumbing, and fire safety.</li><li>Experience in budgeting, project management, and contractor management.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Knowledge of sustainability practices and energy management systems is preferred.</li><li>Familiarity with local regulations, building codes, and safety standards.</li></ul><p><strong>Competencies:</strong></p><ul><li>Strong leadership and team management capabilities.</li><li>Analytical and detail-oriented with excellent organizational skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in relevant software and systems, including BMS (Building Management Systems).</li></ul><p></p></section>

<p><br></p><p>Reporting to the Regional Policy, Advocacy and Communications Lead, the Communications &amp; Visibility Officer will support the implementation of the regional ECD portfolio communications and visibility activities across the MENA region. The role will contribute to storytelling, content collection, visibility materials, event coverage, communications products, and coordination with country, regional, and global communications colleagues. The Communications &amp; Visibility Officer will serve as a central coordination point for communications and visibility efforts across the MENA ECD portfolio country programs, ensuring the timely collection, development, management, and dissemination of high-quality content that showcases program impact, learning, and achievements, in close coordination with country program communication leads. The Communications &amp; Visibility Officer will play a key role in ensuring high-quality documentation of program activities, capturing impact stories from children, caregivers and communities, maintaining communications assets, and supporting the production of donor-facing and public-facing communications materials.</p><p><b>Specific Responsibilities:</b></p><p>The Communications and Visibility Officer will support the planning, coordination, and implementation of communications and visibility activities across the regional ECD portfolio. The role will work closely with country teams, regional colleagues, partners, and external service providers to strengthen storytelling, visibility, content management, and communications products that showcase program impact, learning, and achievements.</p><ul><li>Content Development and Storytelling<ul><li>Draft and edit blogs, human-interest stories, case studies, newsletters, talking points, press releases, and media materials in English and Arabic.</li><li>Adapt communications content for digital and social media channels.</li></ul></li><li>Content Collection and Asset Management<ul><li>Coordinate collection of photos, videos, testimonials, and other assets from country teams and partners, including through field visits and event attendance, ensuring timely submission against donor and content calendars.</li><li>Maintain organized, tagged archives in Brandfolder (the IRC content library) and other content management platforms for reporting, donor engagement, and future use.</li></ul></li><li>Country and Regional Communications Coordination<ul><li>Serve as the primary coordination point between the regional ECD portfolio team and country communications focal points, supporting them in identifying communications opportunities, in close coordination with IRC s regional Polic, Advocacy and Communications team and relevant global communications team.</li><li>Facilitate sharing of products and lessons learned across country, regional, and global teams, and identify opportunities to amplify regional ECD portfolio achievements.</li></ul></li><li>Visibility, Branding and Vendor Management<ul><li>Ensure safeguarding, consent, and IRC/donor branding compliance across all communications materials and assets, coordinating sign-off on branded items as needed.</li><li>Act as day-to-day focal point for communications, photography, videography, and content production vendors, including external consultants and agencies, tracking deliverables, timelines, and quality standards.</li><li>Support visibility activities across regional and country programs, including event communications packages and on-site visibility support.</li></ul></li><li>Reporting and Administrative Support<ul><li>Maintain communications trackers, content calendars, and visibility monitoring tools, and support donor and project reporting requirements.</li><li>Provide day-to-day communications support to the Regional Policy, Advocacy and Communications Lead and the wider regional ECD portfolio team.</li></ul></li></ul><p>Supervisory Responsibilities: None.</p><p><b>Requirements</b>:</p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li></ul><p>Preferred Experience</p><ul><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul><p>Reporting Line The Communications and Visibility Officer reports directly to the Regional Policy, Advocacy and Communications Lead for the regional ECD Portfolio, with a technical reporting line to the regional Content and Digital Specialist, and works closely with the country program teams, regional and global communications colleagues, implementing partners, and external communications service providers.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in communications, Journalism, Media, Marketing, International Development or a related field; previous experience in an NGO in a similar role is a plus.</li><li>Minimum 4 years of professional experience in communications, media, public relations, storytelling, journalism, or related fields.</li><li>Excellent written and verbal communication skills in English and Arabic is required required.</li><li>Strong storytelling and case study writing and editing skills, with the ability to identify strong stories and adapt communication style to different audiences.</li><li>Experience collecting and developing human-interest stories, interviews and beneficiary testimonials.</li><li>Experience coordinating communications activities across multiple stakeholders and locations.</li><li>Strong organizational skills and ability to manage multiple priorities and deadlines.</li><li>Experience working with photography, videography and content management processes; knowledge of Adobe Creative Suite (Premiere Pro, Illustrator, Photoshop, and InDesign) is highly desirable.</li><li>Familiarity with, Brandfolder, Box, SharePoint or similar content management systems.</li><li>Experience in humanitarian, development, education or early childhood development programs is highly desirable.</li><li>Work-related travel within the MENA region (Jordan, Lebanon, Syria), up to 30%, is expected.</li><li>Experience working with humanitarian, development, education, early childhood development, or donor-funded programs.</li><li>Experience coordinating communications activities across multiple countries or regional programs is highly desirable.</li><li>Photography, videography, content editing, or multimedia production experience is an asset.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company:MercerDescription:About the Role<p>Marsh is seeking a highly experienced<b>Executive Assistant</b>to provide senior-level administrative and operational support to executive leaders. This role is ideal for an individual with strong judgment, exceptional discretion, and a proven track record supporting executives in fast-paced, high-accountability environments.</p><br><p>You will act as a trusted partner and effective gatekeeper—ensuring priorities are managed, key meetings are well prepared, travel and logistics run smoothly, and stakeholders receive a consistently professional experience.</p><br>Key Responsibilities<p><b>Executive calendar and priority management</b></p><br><ul><li>Manage complex, high-volume executive calendars, including coordination across time zones when required.</li><li>Anticipate conflicts and competing priorities; propose solutions that protect focus time and critical business commitments.</li><li>Ensure executives are fully prepared for meetings (agenda, objectives, attendees, context, and required pre-reads).</li><li>Maintain an effective rhythm of business (e.g., 1:1s, leadership meetings, monthly reviews, QBRs).</li></ul><p><b>Meeting and communication coordination (internal and external)</b></p><br><ul><li>Coordinate meetings with senior internal leaders and external stakeholders (clients, partners, vendors) with executive-level professionalism.</li><li>Prepare and quality-check briefing packs, agendas, action logs, and presentations.</li><li>Capture outcomes and drive follow-up on actions, owners, and deadlines when required.</li><li>Manage meeting logistics (rooms, MS Teams links, attendee lists) and proactively resolve scheduling/technology issues.</li></ul><p><b>Travel, logistics, and event support</b></p><br><ul><li>Arrange complex travel itineraries (domestic and international as required), including flights, hotels, ground transport, and contingency planning.</li><li>Prepare detailed itineraries and ensure all confirmations and documentation are in place.</li><li>Handle last-minute changes calmly and efficiently.</li><li>Support internal events and executive engagements (offsites, town halls, visits) as needed.</li></ul><p><b>Administrative operations and business support</b></p><br><ul><li>Process expenses and reimbursements accurately and on time, ensuring compliance with required documentation.</li><li>Draft, format, and proofread communications and documents to an executive-ready standard.</li><li>Coordinate approvals and administrative workflows; track and follow through to completion.</li><li>Maintain structured file management across Teams/SharePoint, including version control and access management.</li></ul><p><b>Stakeholder management, confidentiality, and continuous improvement</b></p><br><ul><li>Build strong working relationships across leadership teams, peers, and assistants to ensure seamless coordination.</li><li>Communicate clearly and tactfully at all levels; represent executives professionally.</li><li>Handle sensitive information with strict confidentiality and strong ethical judgment.</li><li>Identify opportunities to improve processes and standardize templates (agendas, action trackers, briefing packs).</li></ul>Required Qualifications &amp; Experience<ul><li><b>8+ years</b>of progressive experience supporting senior leaders (executive management level), ideally in a multinational, professional services, consulting, financial services, or similarly complex environment.</li><li>Proven ability to manage complex calendars and coordinate across multiple stakeholders with competing priorities.</li><li>Demonstrated capability to handle confidential matters with discretion, maturity, and sound judgment.</li><li>Bachelor’s degree preferred (or equivalent combination of education and relevant experience).</li></ul>Required Skills &amp; Capabilities<ul><li>Executive-level professionalism and strong stakeholder management skills.</li><li>Excellent written and verbal communication; able to draft high-quality correspondence and summaries.</li><li>Highly organized with strong attention to detail and dependable follow-through.</li><li>Proactive mindset with strong judgment on urgency, confidentiality, and escalation.</li><li>Strong collaboration and service orientation; able to operate effectively across teams and cultures.</li><li>Advanced proficiency in<b>Microsoft 365</b>(Outlook, Teams, Word, PowerPoint, Excel) and strong working knowledge of Teams/SharePoint file management.</li><li>Resilient and calm under pressure; comfortable handling last-minute changes and shifting priorities.</li></ul>Preferred / Advantageous Experience<ul><li>Experience supporting multiple executives or a leadership team.</li><li>Professional services / client-facing environment experience with high standards of quality and responsiveness.</li><li>Experience coordinating leadership events (offsites, town halls, executive visits).</li><li>Familiarity with expense tools and workflow platforms in corporate environments.</li></ul>Working Requirements<ul><li>Based in<b>Amman, Jordan</b>, with flexibility aligned to business needs.</li><li>Occasional availability outside standard hours may be required to support executive schedules.</li><li>Limited travel support/coordination may be required depending on executive needs.</li></ul>Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Customer Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>

<p>The primary objective of this assignment is to support the ESCWA Technology Centre (ETC) in the planning, coordination and implementation of the Arab SMEs Summit (ASMES) 2026 and other ETC events and programmes. The Individual Contractor will support stakeholder engagement, coordination of the ASMES website and mobile application, management of participant information in English and Arabic, organization of pitching sessions, investor engagement, coaching and mentoring activities, partnership and Memoranda of Understanding (MoU) events, as well as reporting, communications and programme coordination functions to ensure the successful delivery of ASMES 2026 and related ETC initiatives.</p><p>The ESCWA Technology Centre (ETC) is preparing for the Arab SMEs Summit (ASMES) 2026, a flagship regional event that will bring together entrepreneurs, SMEs, policymakers, development partners, private sector representatives, innovation ecosystem actors and support organizations from across the Arab region. The Summit will serve as a platform for showcasing entrepreneurship, innovation, digital transformation initiatives, SME success stories and strategic partnerships. To support the successful delivery of ASMES 2026 and other ETC events and programmes, ETC seeks an Individual Contractor to provide administrative, coordination and programme support. The Contractor will support the management and coordination of the ASMES 2026 website and mobile application, pitching sessions, investor engagement activities, coaching and mentoring programmes, partnership and Memoranda of Understanding (MoU) activities, stakeholder engagement, reporting and other programme coordination functions to ensure the smooth and professional execution of ETC activities. The IC will work under the supervision of the Executive Director of the ESCWA Technology Centre (ETC).</p><p>In particular, the Project Coordinator will be tasked to do the following:</p><ul><li>Coordinate the management and updating of the ASMES 2026 website, including liaising with relevant stakeholders to collect, review and organize information related to different categories of participants; ensuring the timely publication, accuracy and completeness of participant profiles and related content in both English and Arabic; and coordinating with service providers to support website functionality, content updates and user experience.</li><li>Support the implementation and management of the ASMES 2026 mobile application, including testing, launch activities, user training, participant support, coordination with service providers, and monitoring the utilization and performance of application features.</li><li>Coordinate Summit pitching sessions and innovation showcases by liaising with participating SMEs and startups, collecting presentations and supporting materials, coordinating schedules and communications, and supporting the smooth delivery of pitching activities.</li><li>Coordinate the planning and implementation of Memoranda of Understanding (MoU) signing ceremonies, partnership announcements and related networking activities, including stakeholder engagement, preparation of event materials, communication support and visibility activities.</li><li>Support the organization and delivery of investor engagement activities, including coordination with investors, SMEs and speakers participating in investor spotlight sessions, facilitating matchmaking opportunities, and supporting stakeholder engagement and follow-up activities.</li><li>Support the coordination of coaching and mentoring sessions by liaising with coaches, mentors and participating SMEs, managing schedules, facilitating participant engagement, and supporting the effective delivery of mentoring activities.</li><li>Support coordination among internal teams, partners, consultants and service providers, monitor progress against activity workplans, and contribute to the effective implementation of ASMES 2026 and other ETC programmes and activities.</li><li>Perform any other related administrative, coordination and programme support duties as required by the ESCWA Technology Centre.</li></ul><p>The Individual Contractor will work under the supervision of the Acting Director of the ESCWA Technology Centre.</p><p>Work Location ETC Amman</p><p>Expected duration 3 months</p><p><strong>Desired Candidate Profile</strong></p>A Bachelor s degree in Business Administration, Public Administration, Project Management, Communications, Marketing, Engineering, Information Technology, Economics, Entrepreneurship, International Development, Event Management, or a related field relevant to programme coordination, stakeholder engagement, digital innovation, entrepreneurship ecosystems, partnerships and event delivery is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 5 years of practical experience encompassing project coordination, program administration, program management assistance, and other relevant fields closely associated with the role is required. Demonstrated experience in supporting digital platforms, including testing and quality assurance activities, participant communications, user support, monitoring platform performance, and coordination with service providers is required. The ability to efficiently manage tasks, time, and resources, ensuring clear project coordination and prioritization is requried. Meticulously reviewing work to identify and correct errors or inconsistencies is desirable. Adaptability to changing tasks, roles, and responsibilities in dynamic work environments is desirable.

<p><b>Position Summary</b></p><p>The Senior ASAS Program Coordinator will be a full-time, in-person role based in Amman, Jordan. This role serves as a central coordination and operations focal point for DG’s work under the ASAS consortium. It is designed for a highly organized, proactive, and solutions-oriented professional who can keep multiple workflows moving simultaneously while ensuring strong coordination across DG, IREX, consultants, vendors, universities, and government counterparts.</p><p><br></p><p>This position requires someone who can thrive in a fast-paced environment, rapidly understand and apply both DG and IREX systems and compliance requirements, and maintain close alignment with consortium priorities, timelines, and ways of working. The Senior ASAS Program Coordinator will support smooth day-to-day implementation by combining strong administrative discipline, vendor and consultant management, internal team coordination, and practical problem-solving.</p><p><br></p><p>The ideal candidate is a self-starter who is proactive in identifying and responding to needs, highly organized and experienced in coordination, vendor management, and operations. The post holder must be comfortable working across remote and in-country teams, following up on multiple deadlines in parallel, and handling shifting priorities with professionalism and attention to detail.</p><p><br></p><p>Reporting and Working Relationships</p><p>The Senior ASAS Program Coordinator will report to DG’s Oversight Lead based in the UK, with regular coordination with relevant DG program and technical colleagues based in Jordan, the U.S., Kenya, Argentina and other locations. The role will also work closely with IREX colleagues and other consortium team members to ensure DG’s work is well integrated with broader ASAS implementation needs.</p><p><br></p><p>The role is embedded within the ASAS office in Amman and is expected to work closely with the broader Jordan-based consortium team to support strong communication, accountability, and operational alignment across partners.</p><p><br></p><p>Key Responsibilities</p><p>Program Coordination and Delivery</p><p>Coordinate day-to-day implementation of DG’s ASAS workstreams, ensuring timelines, deliverables, dependencies, and follow-up actions are tracked and completed on time.</p><p>Maintain and update work plans, schedules, trackers, status updates, and core project documentation in coordination with DG colleagues and consortium counterparts.</p><p>Proactively manage risks to DG’s deliverables; identify potential delays in consortium workflows that impact DG’s scope, and draft mitigation strategies.</p><p>Support internal planning and implementation processes by monitoring progress, identifying bottlenecks, and escalating risks, delays, or capacity issues early with proposed mitigation actions.</p><p>Coordinate inputs from DG team members for weekly, monthly, quarterly, and other program reporting requirements, ensuring accuracy, completeness, and timely submission.</p><p>Track action items across meetings and workstreams and follow up with responsible team members to maintain accountability and momentum.</p><p><br></p><p><b>Qualifications</b></p><p>Required Qualifications</p><p>Bachelor’s degree in a relevant discipline such as management, education, social sciences, development studies, information management, business administration, public policy, or a related field.</p><p>3-5 years of relevant professional experience in program coordination, operations, administration, or project support, preferably in development, education, or donor-funded programs in Jordan or similar contexts.</p><p>Demonstrated experience coordinating multiple workstreams in parallel in a fast-paced, multi-stakeholder environment.</p><p>Demonstrated experience managing vendors, consultants, procurement processes, invoices, and operational logistics.</p><p>Experience producing bilingual project documentation, presentations, and coordination materials.</p><p>Experience coordinating across internal teams and external partners, including remote colleagues and in-country stakeholders.</p><p>Professional fluency in English and Arabic, both written and spoken.</p><p>Strong writing, documentation, and presentation skills, with an emphasis on clarity, accuracy, and accessibility.</p><p>Strong organizational, coordination, and time-management skills, with proven ability to track deadlines, follow up consistently, and maintain attention to detail.</p><p>Strong interpersonal, relationship management, and diplomacy skills, with the ability to work effectively across diverse technical and non-technical teams.</p><p>Ability to work independently while remaining highly collaborative and responsive to management direction and team needs.</p><p>Preferred Qualifications</p><p>Experience working within consortium-based programs or projects involving multiple implementing partners.</p><p>Experience navigating multi-partner compliance requirements (e.g., USAID, IREX, or similar international donors).</p><p>Experience supporting education, digital development, data, or technology-focused programming in Jordan.</p><p>Familiarity with developments in the field of Artificial Intelligence (AI) and its application in the education sector.</p><p>Familiarity with Jordanian institutional stakeholders, including ministries, universities, or education-sector actors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>In 2025, the Agency launched the Sustainable Management and Resource Efficient Transformation (UNRWA SMART) project to accelerate the transition toward low-carbon operations. This initiative is aligned with the operational objectives of the Agency s Environmental Sustainability Policy (ESP), Environmental and Social Management Framework (ESMF), and encompasses environmental mainstreaming, improved energy monitoring, enhanced energy efficiency, climate action and the integration of renewable energy at Agency installations across its fields of operation. The SMART Project has developed a comprehensive Learning and Development (L&amp;D) workstream on environmental sustainability and now enters a critical transition phase from design and development to implementation, scaling, and institutionalization. To these ends, the present consultancy is designed to ensure that: Environmental sustainability training translates into behavior change, Staff are able to better perform in real operations, ESP and ESMF requirements are understood and instituted, and Sustainability becomes embedded in UNRWA systems, structures, procedures and decision-making.</p><p><strong>Objectives:</strong></p><p>UNRWA seeks to appoint a Consultant equivalent to the P3 level for a period of 12 months to:</p><ul><li>Operationalize and deliver a six-module training programme across relevant staff groups;</li><li>Lead the rollout and implementation of the Environmental Sustainability Training Framework;</li><li>Strengthen behavioral change and the practical application of sustainability practices;</li><li>Expand eLearning and blended learning systems;</li><li>Support the establishment of a comprehensive Monitoring, Evaluation, and Learning (MEL) system;</li><li>Institutionalize sustainability learning within HR systems and organizational processes;</li><li>Build a sustainable Training of Trainers (ToT) system;</li><li>Support the development and delivery of technical and operational sustainability learning programmes across key functional areas such as fleet management, procurement, infrastructure management, travel, human resources, and other Agency functions as required.</li></ul><p>UNRWA s increased in-house capacity will be measured by completion rates of training courses and through surveys measuring changes in the awareness and engagement of Agency staff.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications/special skills</h2><p>Advanced university degree (Master or equivalent) from an accredited educational institution in: (i) engineering, environmental sustainability, renewable energy, energy management, or a related technical field (ii) adult learning, instructional design, or related disciplines with demonstrated experience delivering technical training in engineering or environmental sustainability contexts. In either case, an initial degree (bachelor or equivalent) plus two additional years of experience may be accepted in lieu of a post-graduate degree.</p><p>At least five years of progressively responsible experience in technical programme delivery incorporating training, capacity-building, or knowledge-transfer components, with a strong emphasis on practical training in engineering, energy, or environmental sustainability, including at least two years of experience related to environmental sustainability and renewable systems.</p><p>At least two years of relevant international experience outside of the candidate s home country, country of which the candidate has citizenship, or a country in which the candidate maintains permanent residence.</p><p>Demonstrated experience delivering hands-on, field-oriented training for technical staff, including the facilitation of practical exercises, on-site or applied learning sessions, and the use of real-world case studies and operational scenarios.</p><p>Sound knowledge of environmental sustainability and engineering concepts, including climate change, energy efficiency, natural resource management, circular economy, pollution prevention, waste minimization, sustainable procurement, and environmental reporting frameworks, with the ability to link these concepts to practical field applications.</p><p>Strong facilitation and communication skills, with the ability to engage diverse audiences, particularly technical and field-based staff.</p><p>Experience in delivering training linked to infrastructure projects, energy audits, or renewable energy installations is highly desirable.</p><h2>Languages</h2><p>Excellent oral and written communication skills in Arabic are highly desirable.</p>

<p>We are looking for a talented Sr. Analyst, Treasury to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p>Key Responsibilities:</p><ul><li>Manage daily treasury operations, including cash positioning, payment processing, bank reconciliations, and transaction monitoring to ensure accuracy and operational efficiency.</li><li>Prepare, review, and execute domestic and international payments across multiple banking platforms, ensuring timely settlement and compliance with company policies and regulatory requirements.</li><li>Monitor cash balances, forecast short-term liquidity availability, and support liquidity planning to ensure sufficient funding availability.</li><li>Review, validate, investigate and resolve payment issues, including rejected transactions, returned payments, bank charges, and payment discrepancies.</li><li>Maintain strong relationships with banks and financial institutions to support payment operations and resolve banking-related inquiries.</li><li>Oversee vendor payment processes, including payment method management, check issuance, electronic payments, and payment status inquiries.</li><li>Perform reconciliations and analyze outstanding items, discrepancies, and unapplied cash transactions.</li><li>Support month-end closing activities related to treasury accounts, cash reporting, and financial reconciliations.</li><li>Analyze treasury data and prepare reports related to cash flow, payments, outstanding obligations, and operational performance.</li><li>Collaborate closely with Accounts Payable, Accounting, Procurement, Tax, and business stakeholders to resolve payment and invoice-related issues and improve end-to-end processes.</li><li>Ensure adherence to internal controls, treasury policies, banking regulations, and corporate governance requirements while maintaining a strong control environment.</li><li>Identify, recommend, and implement process improvements, automation opportunities, and best practices to enhance treasury efficiency, accuracy, and scalability.</li><li>Support treasury system enhancements, integrations, and reporting improvements across SAP, Ivalua, banking platforms, and other financial systems.</li><li>Coordinate audit requests by providing supporting documentation, bank confirmations, transaction records, and compliance-related evidence in a timely manner.</li><li>Participate in treasury projects and strategic initiatives related to cash management, banking structure optimization, digital transformation, and process standardization.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications:</h2><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><ul><li>Strong knowledge of treasury operations, cash management, liquidity planning, and payment processing.</li><li>Solid understanding of banking products, payment networks, and domestic/international payment methods.</li><li>Experience working with ERP systems, particularly SAP, and treasury or financial management platforms.</li><li>Advanced Microsoft Excel skills, including data analysis, reconciliation, reporting, and financial modeling techniques.</li><li>Strong analytical, problem-solving, and decision-making capabilities with exceptional attention to detail.</li><li>Ability to manage multiple priorities effectively while meeting strict deadlines in a fast-paced environment.</li><li>Excellent verbal and written communication skills with the ability to engage internal stakeholders and external partners.</li><li>Proven experience managing banking relationships, vendor inquiries, payment investigations, and issue resolution.</li><li>Strong understanding of Accounts Payable processes, financial controls, reconciliation methodologies, and audit requirements.</li><li>Knowledge of treasury controls, compliance requirements, and risk management principles.</li><li>Continuous improvement mindset with experience identifying efficiencies, streamlining workflows, and supporting automation initiatives.</li><li>Ability to work independently while collaborating effectively within cross-functional and global teams.</li></ul><h2>Preferred Qualifications:</h2><ul><li>Bachelor's degree in finance, Accounting, Business Administration, Economics, or a related field.</li><li>3-5 years of experience in Treasury, Cash Management, Corporate Finance, or Banking Operations.</li><li>Experience with SAP, TMS platforms, or major banking portals is highly desirable.</li><li>Professional certifications such as CFA, CMA &amp; CTP are an advantage.</li></ul>

<p><h4>Description</h4> <p><strong>1.</strong> Leadership, oversight and support to junior investments team members, including performance reviews, objectives, learning and development.</p> <p><strong>2.</strong> Monitoring and management of investment related risks (and investment performance) within agreed tolerance levels.</p> <p><strong>3.</strong> Obtain necessary approvals to execute trades / hedges.</p> <p><strong>4.</strong> Developing and seeking approval of the investment strategy, portfolio and asset allocation and subsequent implementation of strategy / plan.</p> <p><strong>5.</strong> Oversee the development and performance of the Investments unit.</p> <p><strong>6.</strong> Ensure strict adherence to policies governing the Investments activities by all team members.</p> <p><strong>7.</strong> Ensuring that an effective controls environment is in place.</p> <p><strong>8.</strong> Communicating effectively with stakeholders across the Group, including Group Treasurer, INVESTCO, and Board.</p> <p><strong>9.</strong> Actively manage key external relationships such as fund managers, brokers, etc.</p> <p><strong>10.</strong> Presenting investment proposals to INVESTCO and respond to questions.</p> <p><strong>11.</strong> Monitoring and managing risk to risk appetite using MI such as VaR, PV01, etc.</p> <p><strong>12.</strong> Write clear and well-informed investment recommendations based on thorough research and analysis.</p> <p><strong>13.</strong> Ensuring good lines of communication are maintained across all Treasury Front Office and Treasury support functions.</p> <p><strong>14.</strong> Attend regular and ad hoc meetings and briefings.</p> <p>Manage internal stakeholder by discussing and informing investment performance and relevant information - assurance management.</p> <h4>Requirements</h4> <p>Degree qualified, ideally postgraduate in a quantitative discipline (e.g. finance, mathematics, engineering, economics, etc).</p> <p>Experienced at presenting to higher management.</p> <p>Minimum of 12 years' experience in Emerging Markets investment management from an investment structure and allocation perspective and minimum of 5 years' experience heading the EM investment function and setting investment strategy, including: asset and portfolio allocation, advanced knowledge and experience of investment practices including risks and risk mitigating techniques, performance measurement/assessment, etc.</p> <p>Knowledge of ALM / BSM principles, concepts, and activities.</p> <p>Experienced in modelling, statistics, and/or financial mathematics.</p> <p>Familiar with outsourcing investments to fund managers, including setting investment mandates, performance monitoring/assessment, etc.</p> <p>Ability to view and assess risk in all forms holistically and understand key drivers.</p> <p>Advanced skills in Excel and PowerPoint.</p> <p>Effective leader and team player.</p> <p>Good communication and presentation skills within treasury function and across the group.</p> <p>Fluent command of English.</p> <p>Proactive self-starter that searches for solutions.</p> <p>Creative thinker, problem solver - analytical and commercial.</p> <p>Excellent organizational and time management skills.</p> <p>Able to work independently and as part of a team.</p> <p>Ability to work under pressure and ability to multitask.</p> <p>Appropriate knowledge of the required Central Bank regulations and other central banks and BOJ group branches.</p> <p>Good understanding of the banking market and different market sectors.</p> <p>Good understanding of the bank's products and services.</p> <p>Have strong negotiation skills.</p></p><p></p>

<p><h4>Description</h4> <p><strong>1.</strong> Leadership, oversight and support to junior investments team members, including performance reviews, objectives, learning and development.</p> <p><strong>2.</strong> Monitoring and management of investment related risks (and investment performance) within agreed tolerance levels.</p> <p><strong>3.</strong> Obtain necessary approvals to execute trades / hedges.</p> <p><strong>4.</strong> Developing and seeking approval of the investment strategy, portfolio and asset allocation and subsequent implementation of strategy / plan.</p> <p><strong>5.</strong> Oversee the development and performance of the Investments unit.</p> <p><strong>6.</strong> Ensure strict adherence to policies governing the Investments activities by all team members.</p> <p><strong>7.</strong> Ensuring that an effective controls environment is in place.</p> <p><strong>8.</strong> Communicating effectively with stakeholders across the Group, including Group Treasurer, INVESTCO, and Board.</p> <p><strong>9.</strong> Actively manage key external relationships such as fund managers, brokers, etc.</p> <p><strong>10.</strong> Presenting investment proposals to INVESTCO and respond to questions.</p> <p><strong>11.</strong> Monitoring and managing risk to risk appetite using MI such as VaR, PV01, etc.</p> <p><strong>12.</strong> Write clear and well-informed investment recommendations based on thorough research and analysis.</p> <p><strong>13.</strong> Ensuring good lines of communication are maintained across all Treasury Front Office and Treasury support functions.</p> <p><strong>14.</strong> Attend regular and ad hoc meetings and briefings.</p> <p>Manage internal stakeholder by discussing and informing investment performance and relevant information - assurance management.</p> <h4>Requirements</h4> <p>Degree qualified, ideally postgraduate in a quantitative discipline (e.g. finance, mathematics, engineering, economics, etc).</p> <p>Experienced at presenting to higher management.</p> <p>Minimum of 12 years' experience in Emerging Markets investment management from an investment structure and allocation perspective and minimum of 5 years' experience heading the EM investment function and setting investment strategy, including: asset and portfolio allocation, advanced knowledge and experience of investment practices including risks and risk mitigating techniques, performance measurement/assessment, etc.</p> <p>Knowledge of ALM / BSM principles, concepts, and activities.</p> <p>Experienced in modelling, statistics, and/or financial mathematics.</p> <p>Familiar with outsourcing investments to fund managers, including setting investment mandates, performance monitoring/assessment, etc.</p> <p>Ability to view and assess risk in all forms holistically and understand key drivers.</p> <p>Advanced skills in Excel and PowerPoint.</p> <p>Effective leader and team player.</p> <p>Good communication and presentation skills within treasury function and across the group.</p> <p>Fluent command of English.</p> <p>Proactive self-starter that searches for solutions.</p> <p>Creative thinker, problem solver - analytical and commercial.</p> <p>Excellent organizational and time management skills.</p> <p>Able to work independently and as part of a team.</p> <p>Ability to work under pressure and ability to multitask.</p> <p>Appropriate knowledge of the required Central Bank regulations and other central banks and BOJ group branches.</p> <p>Good understanding of the banking market and different market sectors.</p> <p>Good understanding of the bank's products and services.</p> <p>Have strong negotiation skills.</p></p><p></p>

<p><h4>Description</h4> <li>Leadership, oversight and support to junior investments team members, including performance reviews, objectives, learning and development.</li> <li>Monitoring and management of investment related risks (and investment performance) within agreed tolerance levels.</li> <li>Obtain necessary approvals to execute trades / hedges.</li> <li>Developing and seeking approval of the investment strategy, portfolio and asset allocation and subsequent implementation of strategy / plan.</li> <li>Oversee the development and performance of the investments unit.</li> <li>Ensure strict adherence to policies governing the investments activities by all team members.</li> <li>Ensuring that an effective controls environment is in place.</li> <li>Communicating effectively with stakeholders across the group, including group treasurer, INVESTCO, and board.</li> <li>Actively manage key external relationships such as fund managers, brokers, etc.</li> <li>Presenting investment proposals to INVESTCO and respond to questions.</li> <li>Monitoring and managing risk to risk appetite using MI such as VaR, PV01, etc.</li> <li>Write clear and well-informed investment recommendations based on thorough research and analysis.</li> <li>Ensuring good lines of communication are maintained across all treasury front office and treasury support functions.</li> <li>Attend regular and ad hoc meetings and briefings.</li> <p>Manage internal stakeholders by discussing and informing investment performance and relevant information - assurance management.</p> <h4>Requirements</h4> <li>Degree qualified, ideally postgraduate in a quantitative discipline (e.g. finance, mathematics, engineering, economics, etc).</li> <li>Experienced at presenting to higher management.</li> <li>Minimum of 12 years' experience in emerging markets investment management from an investment structure and allocation perspective and minimum of 5 years' experience heading the EM investment function and setting investment strategy, including: asset and portfolio allocation, advanced knowledge and experience of investment practices including risks and risk mitigating techniques, performance measurement/assessment, etc.</li> <li>Knowledge of ALM / BSM principles, concepts, and activities.</li> <li>Experienced in modelling, statistics, and/or financial mathematics.</li> <li>Familiar with outsourcing investments to fund managers, including setting investment mandates, performance monitoring/assessment, etc.</li> <li>Ability to view and assess risk in all forms holistically and understand key drivers.</li> <li>Advanced skills in Excel and PowerPoint.</li> <li>Effective leader and team player.</li> <li>Good communication and presentation skills within treasury function and across the group.</li> <li>Fluent command of English.</li> <li>Proactive self-starter that searches for solutions.</li> <li>Creative thinker, problem solver - analytical and commercial.</li> <li>Excellent organizational and time management skills.</li> <li>Able to work independently and as part of a team.</li> <li>Ability to work under pressure and ability to multitask.</li> <li>Appropriate knowledge of the required central bank regulations and other central banks and BOJ group branches.</li> <li>Good understanding of the banking market and different market sectors.</li> <li>Good understanding of the bank's products and services.</li> <li>Have strong negotiation skills.</li></p><p></p>

<p><h4>Description</h4> <li>Leadership, oversight and support to junior investments team members, including performance reviews, objectives, learning and development.</li> <li>Monitoring and management of investment related risks (and investment performance) within agreed tolerance levels.</li> <li>Obtain necessary approvals to execute trades / hedges.</li> <li>Developing and seeking approval of the investment strategy, portfolio and asset allocation and subsequent implementation of strategy / plan.</li> <li>Oversee the development and performance of the investments unit.</li> <li>Ensure strict adherence to policies governing the investments activities by all team members.</li> <li>Ensuring that an effective controls environment is in place.</li> <li>Communicating effectively with stakeholders across the group, including group treasurer, INVESTCO, and board.</li> <li>Actively manage key external relationships such as fund managers, brokers, etc.</li> <li>Presenting investment proposals to INVESTCO and respond to questions.</li> <li>Monitoring and managing risk to risk appetite using MI such as VaR, PV01, etc.</li> <li>Write clear and well-informed investment recommendations based on thorough research and analysis.</li> <li>Ensuring good lines of communication are maintained across all treasury front office and treasury support functions.</li> <li>Attend regular and ad hoc meetings and briefings.</li> <p>Manage internal stakeholders by discussing and informing investment performance and relevant information - assurance management.</p> <h4>Requirements</h4> <li>Degree qualified, ideally postgraduate in a quantitative discipline (e.g. finance, mathematics, engineering, economics, etc).</li> <li>Experienced at presenting to higher management.</li> <li>Minimum of 12 years' experience in emerging markets investment management from an investment structure and allocation perspective and minimum of 5 years' experience heading the EM investment function and setting investment strategy, including: asset and portfolio allocation, advanced knowledge and experience of investment practices including risks and risk mitigating techniques, performance measurement/assessment, etc.</li> <li>Knowledge of ALM / BSM principles, concepts, and activities.</li> <li>Experienced in modelling, statistics, and/or financial mathematics.</li> <li>Familiar with outsourcing investments to fund managers, including setting investment mandates, performance monitoring/assessment, etc.</li> <li>Ability to view and assess risk in all forms holistically and understand key drivers.</li> <li>Advanced skills in Excel and PowerPoint.</li> <li>Effective leader and team player.</li> <li>Good communication and presentation skills within treasury function and across the group.</li> <li>Fluent command of English.</li> <li>Proactive self-starter that searches for solutions.</li> <li>Creative thinker, problem solver - analytical and commercial.</li> <li>Excellent organizational and time management skills.</li> <li>Able to work independently and as part of a team.</li> <li>Ability to work under pressure and ability to multitask.</li> <li>Appropriate knowledge of the required central bank regulations and other central banks and BOJ group branches.</li> <li>Good understanding of the banking market and different market sectors.</li> <li>Good understanding of the bank's products and services.</li> <li>Have strong negotiation skills.</li></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Supply Chain &amp; Admin Assistant provides operational support for procurement, supplier management, contract administration, compliance, and office administration activities for operations in Jordan and Syria. The role ensures efficient procurement processes, effective supplier relationships, compliance with organizational policies, and smooth administration of the Amman office.</p><p>Key Responsibilities</p><p>1. Supplier &amp; Market Management (20%)</p><ul><li>Conduct market assessments and identify potential suppliers.</li><li>Maintain and update supplier databases.</li><li>Evaluate supplier performance and capabilities.</li><li>Support supplier negotiations and procurement planning.</li></ul><p>2. Tendering &amp; Competitive Procurement (20%)</p><ul><li>Prepare and issue RFQs, RFPs, and tender documents.</li><li>Support bid evaluations and supplier selection.</li><li>Conduct basic financial analysis of bids.</li><li>Maintain complete procurement and tender records.</li></ul><p>3. Strategic Sourcing &amp; Long-Term Agreements (20%)</p><ul><li>Identify strategic sourcing opportunities and market trends.</li><li>Support establishment and management of Framework Agreements and LTAs.</li><li>Assist in supplier negotiations and contract finalization.</li><li>Monitor supplier performance and contract compliance.</li></ul><p>4. Purchase Orders &amp; Contract Administration (5%)</p><ul><li>Process purchase orders and contracts for goods, services, and works.</li><li>Ensure procurement documentation is complete and compliant.</li><li>Track contract implementation and supplier performance.</li></ul><p>5. Supplier Relationship Management (10%)</p><ul><li>Monitor supplier service quality and delivery performance.</li><li>Resolve supplier-related issues in coordination with stakeholders.</li><li>Support supplier evaluation and selection processes.</li></ul><p>6. Compliance, Reporting &amp; Audit Support (15%)</p><ul><li>Ensure adherence to procurement policies and regulatory requirements.</li><li>Prepare procurement reports and spend analyses.</li><li>Support internal and external audits.</li><li>Assist with contract renewals, amendments, and closures.</li></ul><p>7. Administrative Support Amman Office (10 15%)</p><ul><li>Coordinate travel, accommodation, and visitor arrangements.</li><li>Manage telecom services, utilities, and office service payments.</li><li>Administer petty cash and support finance documentation.</li><li>Oversee guesthouse services, cleaners, and receptionist-related processes.</li><li>Coordinate office hospitality and logistical support.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Summary: The role is responsible for managing day-to-day client relationships, supporting the Creative CS Team Lead, and coordinating end-to-end project delivery. It ensures effective collaboration across internal teams, maintains clear communication with clients, and upholds high-quality standards by aligning all deliverables with client briefs, timelines, and brand guidelines. This is a project-based opportunity for a limited period of time (External Consultant). Role Responsibilities: 1. Client Relationship Management Serve as the main day-to-day contact for the client and support the Creative CS Team Lead. Build and maintain long-term client relationships through continuous engagement and communication. Manage expectations (work product and timelines) and resolve issues before they occur or escalate. Present agency recommendations and creative work. 2. Project Management Coordinate tasks from briefing through execution. Develop timelines, work plans, and delivery schedules. Update project trackers daily basis. Coordinate closely with internal creative, content, production, and communications teams to ensure timely delivery of all requests. 3. Quality Control Review deliverables before client submission. Ensure work aligns with the brief and brand guidelines. Verify accuracy, consistency, and completeness. Maintain high standards across all outputs.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Communications, Marketing, Business, or a related field</li><li>Experience in client servicing, account management, or a similar role (agency experience preferred)</li><li>Strong client relationship management and communication skills</li><li>Proven ability to manage multiple projects, timelines, and competing priorities</li><li>Experience coordinating with cross-functional teams (creative, content, production, etc.)</li><li>High attention to detail with a strong focus on quality control and accuracy</li><li>Ability to review and present deliverables confidently to clients</li><li>Strong organizational and problem-solving skills</li><li>Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with project tracking tools is a plus</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>This role requires independent right to work for a Mercy Corps AMEE location at time of application</p><p>About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact. The Program / Department / Team Global Supply Chain Operations (GSCO) provides support to Mercy Corps HQ and field operations in the areas of supply chain, compliance with internal policies and procedures. Strong supply chain support is key to the success and delivery of quality programs. Mercy Corps defines Supply Chain Operations as those systems and support functions necessary to implement programs effectively inclusive of procurement, inventory management, property, and asset management and well as vehicle and fleet management. The Regional Supply Chain Operations Director (RSCOD), in collaboration with regional leadership, country leadership, and country procurement, logistics and program teams, will focus on developing and supporting a high standard of supply chain excellence to maximize program results, compliance and efficiency.</p><p>The Position The Regional Supply Chain Operations Director (RSCOD) supports regional Supply Chain Operations for his/her assigned region in ensuring cost-effective, timely, reliable and high-quality program delivery. S/he is responsible for working closely with the country procurement, logistics and other support teams to improve the planning and management of country supply chain, and to ensure effective integration of supply chain and other support functions necessary to implement programs effectively. S/he will assist country teams with procurement, and other related functions as needed. The RSCOD is a key member of the regional leadership team for the assigned region.</p><p>Essential Responsibilities</p><ul><li>Work closely with the regional and country program teams to develop supply chain strategies that prioritize initiatives to improve operational capabilities, effectiveness and compliance.</li><li>In partnership with Mercy Corps Compliance and Legal, ensure that contracting practices within a country are effective, ensure quality suppliers, and mitigate risk of noncompliance with donor requirements.</li><li>Identify regional and country supply chain strengths, weaknesses, opportunities, and threats (SWOT) through market analysis, operational assessments, and understanding of regional procurement and contracting capacity. Develop action plans in partnership with Global Procurement, regional and country staff accordingly.</li><li>Review and take appropriate action on Regional defined Mercy Corps Supply Chain KPI s for countries within the assigned region.</li><li>Be an expert on market dynamics for the region as a whole and assigned countries.</li><li>Deploy to country programs within assigned regions during emergencies where a high level of procurement is required.</li><li>Lead implementation and delivery of global and regional initiatives to meet specific procurement needs, including local and sector-specific Master Purchase Agreements.</li><li>Intake and review Modified Procurement Procedure (MPP) requests and support country teams throughout the MPP process.</li><li>Identify country supply chain team capacity building opportunities and provide training and other development activities for national staff.</li><li>Coach and mentor Country Operations Directors/Managers</li><li>Participate in the recruitment process of in-country supply chain operations staff.</li><li>Organize short-term assignments for supply chain-related needs when requested by assigned countries, following assessment of the situation.</li><li>Support seamless running of Source to Pay System across region</li><li>Work with country office teams to assist supply chain operations teams to improve linkages between operations and programmatic management.</li><li>Oversee and coordinate all regional office operations in Amman and Thailand, ensuring efficient administrative, procurement, logistics, facilities, and office management functions in compliance with organizational policies and procedures.</li><li>Provide supervision and support to regional operations staff and service providers, monitoring operational performance, identifying risks and improvement opportunities, and ensuring timely resolution of operational issues across both regional office locations.</li><li>Support country office close-outs across the region, coordinating operational and legal requirements, including asset disposition, contract and lease termination, regulatory compliance, and administrative closure activities.</li></ul><p>Supervisory Responsibility</p><ul><li>Indirect - Country Operations Directors/Managers</li><li>Admin &amp; Operation Coordinators - Amman &amp; Thailand</li></ul><p>Accountability</p><p>Reports Directly To: Vice President Global Supply Chain Operations and Deputy Regional Director, Operation - AMEE.</p><p>Works Directly With: Country Programs, including Operations, Programs, and Finance; and HQ support functions including Global Procurement, Operations Support, Finance, and Compliance, Program and Quality, Humanitarian Leadership Response.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Advanced Degree, minimum 10 years of progressive Procurement and/or Logistics professional experience, with a minimum of 5 years as a regional or field operations lead or equivalent education and experience.</li><li>Demonstrated success as a supply chain leader across all disciplines including planning, procurement and logistics.</li><li>Experience within a given region or in a global environment required.</li><li>Broad knowledge and experience in procurement strategies, market analysis techniques, procurement and contracting.</li><li>NGO experience preferred with thorough understanding of institutional donors (USG, FCDO, EC, ECHO, OCHA) policies relating to procurement</li><li>Must have proven project management skills and experience, excellent communication skills, the ability to find solutions and achieve results, the ability to analyze and resolve complex issues and the ability to motivate team members</li><li>Strong collaborator and influencer with effective interpersonal and analytical skills who is able to work seamlessly across countries, cultures, and organizational units. Able to work effectively in a highly matrixed structure.</li><li>Strong financial management and budgeting skills.</li><li>Excellent training and coaching ability.</li><li>Fluency in English and Arabic required.</li><li>Ability to travel up to 40-50 percent of time.</li></ul><p></p></section>