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<p><h4>Job purpose</h4> <p>Performing medical insurance activities efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.</p> <h4>Key accountability areas</h4> <p><strong>Medical insurance operations:</strong><br> Perform medical insurance policy renewals and support the submission process with brokers and insurance providers.<br> Review and process employee enrollment, additions, deletions, and policy amendments.<br> Receive and review statements of account and forward them to the accounting department for further processing.<br> Process medical insurance claims, reimbursement requests, and pre-authorizations in accordance with policy provisions.<br> Follow up on claims settlement status, outstanding cases, and related invoices with insurers and third-party administrators (TPAs).<br> Review claims utilization reports and identify discrepancies for further investigation.</p> <p><strong>Policies and procedures:</strong><br> Review medical insurance policy terms, conditions, benefits, and exclusions and highlight issues or concerns for consideration during policy renewal.<br> Provide information and guidance to employees regarding medical insurance coverage, benefits, network providers, and claims procedures.<br> Liaise with insurance brokers, insurers, and TPAs regarding policy interpretation and coverage-related inquiries.<br> Maintain awareness of changes in medical insurance regulations, products, and market practices.<br> Verify compliance of medical insurance documentation with company policies and insurance requirements.</p> <p><strong>Employee and service support:</strong><br> Participate in meetings with brokers, insurers, and internal stakeholders regarding medical insurance matters.<br> Monitor service delivery by brokers, insurers, and TPAs and report service-related issues when identified.<br> Support the implementation and analysis of employee satisfaction surveys related to medical insurance services.<br> Respond to employee inquiries and assist in resolving medical insurance-related issues.<br> Follow up with insurers and healthcare providers regarding claim processing and coverage matters.</p> <p><strong>Analysis and coordination:</strong><br> Assist in reviewing medical claims experience, utilization trends, and insurance reports.<br> Coordinate with brokers and insurers in gathering information related to medical insurance coverage and benefits.<br> Review employee medical insurance requirements and provide supporting information for coverage recommendations.<br> Assist in collecting and compiling data related to healthcare utilization and insurance performance.</p> <p><strong>Filing and documentation:</strong><br> Maintain and archive medical insurance policies, endorsements, claims records, correspondence, and supporting documents.<br> Ensure medical insurance records and employee insurance data are complete, accurate, and up to date.<br> Maintain organized filing systems for insurance documentation and records.</p> <p><strong>Reports:</strong><br> Prepare and coordinate periodic reports related to medical insurance operations, claims activity, utilization, and service performance.<br> Compile and verify insurance-related data for management reporting purposes.<br> Support the preparation of renewal and insurance performance reports.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in human resources or any relevant field.</p> <h4>Work experience</h4> <p>2 to 4 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Agency management</li> <li>Customer service</li> <li>Insurance knowledge</li> <li>Negotiating</li> <li>Automobile insurance</li> <li>Rate change analysis</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>Performing medical insurance activities efficiently, in a timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.</p> <h4>Key accountability areas</h4> <p><strong>Medical insurance operations:</strong><br> Perform medical insurance policy renewals and support the submission process with brokers and insurance providers.<br> Review and process employee enrollment, additions, deletions, and policy amendments.<br> Receive and review statements of account and forward them to the accounting department for further processing.<br> Process medical insurance claims, reimbursement requests, and pre-authorizations in accordance with policy provisions.<br> Follow up on claims settlement status, outstanding cases, and related invoices with insurers and third-party administrators (TPAs).<br> Review claims utilization reports and identify discrepancies for further investigation.</p> <p><strong>Policies and procedures:</strong><br> Review medical insurance policy terms, conditions, benefits, and exclusions and highlight issues or concerns for consideration during policy renewal.<br> Provide information and guidance to employees regarding medical insurance coverage, benefits, network providers, and claims procedures.<br> Liaise with insurance brokers, insurers, and TPAs regarding policy interpretation and coverage-related inquiries.<br> Maintain awareness of changes in medical insurance regulations, products, and market practices.<br> Verify compliance of medical insurance documentation with company policies and insurance requirements.</p> <p><strong>Employee and service support:</strong><br> Participate in meetings with brokers, insurers, and internal stakeholders regarding medical insurance matters.<br> Monitor service delivery by brokers, insurers, and TPAs and report service-related issues when identified.<br> Support the implementation and analysis of employee satisfaction surveys related to medical insurance services.<br> Respond to employee inquiries and assist in resolving medical insurance-related issues.<br> Follow up with insurers and healthcare providers regarding claim processing and coverage matters.</p> <p><strong>Analysis and coordination:</strong><br> Assist in reviewing medical claims experience, utilization trends, and insurance reports.<br> Coordinate with brokers and insurers in gathering information related to medical insurance coverage and benefits.<br> Review employee medical insurance requirements and provide supporting information for coverage recommendations.<br> Assist in collecting and compiling data related to healthcare utilization and insurance performance.</p> <p><strong>Filing and documentation:</strong><br> Maintain and archive medical insurance policies, endorsements, claims records, correspondence, and supporting documents.<br> Ensure medical insurance records and employee insurance data are complete, accurate, and up to date.<br> Maintain organized filing systems for insurance documentation and records.</p> <p><strong>Reports:</strong><br> Prepare and coordinate periodic reports related to medical insurance operations, claims activity, utilization, and service performance.<br> Compile and verify insurance-related data for management reporting purposes.<br> Support the preparation of renewal and insurance performance reports.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policies, procedures, and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in human resources or any relevant field.</p> <h4>Work experience</h4> <p>2 to 4 years.</p> <h4>Technical / functional competencies</h4> <ul> <li>Agency management</li> <li>Customer service</li> <li>Insurance knowledge</li> <li>Negotiating</li> <li>Automobile insurance</li> <li>Rate change analysis</li> </ul></p><p></p>

<p>Scope of work&nbsp; The Business Analyst will serve as the primary link between healthcare stakeholders, the EMR vendor, and internal technical teams to ensure the successful delivery of the Electronic Medical Records (EMR) system. The role is responsible for eliciting, analyzing, documenting, and validating business, clinical, and functional requirements; conducting business process analysis and Fit-Gap assessments; developing functional specifications and other product documentation; and ensuring that proposed solutions align with UNRWA’s operational and clinical workflows. The Business Analyst will also support solution design, review system configurations, coordinate business validation activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and facilitate the resolution of functional issues. Throughout the project lifecycle, the incumbent will work collaboratively with stakeholders to ensure that business needs are accurately translated into high-quality, user-centered digital health solutions that support UNRWA’s strategic objectives.&nbsp; Specific Outputs/Tasks include but not limited to: Key Responsibilities 5.1 Business and Technical Requirements • Engage healthcare professionals, business users, technical teams, and other stakeholders to elicit, analyze, validate, and document business, clinical, operational, and technical requirements. • Translate business and clinical requirements into functional specifications, system requirements, user stories, use cases, process flows, and acceptance criteria. • Ensure that requirements are clear, complete, feasible, testable, prioritized, and aligned with the EMR project objectives. • Maintain requirements traceability from initial identification through development, testing, acceptance, and implementation. • Analyze current clinical and administrative workflows and recommend improvements, standardization, and process optimization. • Identify and document functional gaps, dependencies, assumptions, constraints, and non-functional requirements, including performance, security, availability, usability, and interoperability. 2.2 Agile and Product Backlog Management • Support the Product Lead/Product Owner in establishing, maintaining, and prioritizing the EMR product backlog. • Develop and refine user stories, acceptance criteria, technical tasks, and backlog items in collaboration with business users, technical teams, and the vendor. • Ensure backlog items meet agreed readiness criteria before being included in a sprint. • Facilitate or support Agile/Scrum events, including backlog refinement, sprint planning, daily coordination meetings, sprint reviews, demonstrations, and retrospectives. • Monitor sprint commitments, deliverables, dependencies, impediments, and completion against agreed acceptance criteria. • Support the Product Lead in reviewing and accepting completed backlog items and identifying items requiring rework. • Ensure that sprint outcomes, decisions, action points, and lessons learned are properly documented and followed up. 2.3 System Development Lifecycle • Apply sound knowledge of the full system development lifecycle, including discovery, requirements analysis, solution design, development, integration, testing, deployment, stabilization, and post-implementation support. • Review solution designs and technical specifications to confirm alignment with approved business requirements. • Support change-control processes by assessing the business, technical, schedule, and resource implications of proposed changes. • Coordinate requirements clarification between stakeholders and the vendor throughout the development lifecycle. • Identify delivery risks, gaps, and inconsistencies at an early stage and escalate them to project management with recommended actions. 2.4 Vendor and Deliverables Management • Serve as a key coordination point between the EMR project team and the vendor for requirements, deliverables, testing, and implementation activities. • Review vendor deliverables against contractual requirements, approved specifications, user stories, acceptance criteria, and the agreed implementation plan. • Track vendor commitments, deliverables, action items, defects, dependencies, and due dates. • Participate in vendor meetings, technical discussions, demonstrations, sprint reviews, and deliverable-acceptance activities. • Identify deviations from approved requirements, quality standards, or delivery timelines and support their resolution and escalation. • Maintain clear records of vendor decisions, clarifications, commitments, and outstanding actions. 2.5 Integration and Data Migration • Support the analysis and documentation of integration requirements between the EMR and relevant corporate, clinical, laboratory, reporting, and administrative systems. • Document interface requirements, data flows, data ownership, business rules, field mappings, validation rules, and error-handling requirements. • Collaborate with technical teams and the vendor to ensure secure, reliable, and accurate data exchange. • Support data migration planning, including data mapping, cleansing rules, validation criteria, reconciliation, and migration testing. • Participate in the validation of migrated data and integrated workflows to confirm completeness, accuracy, and usability. 2.6 Testing and Quality Assurance • Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, and expected results based on approved requirements and acceptance criteria. • Coordinate and support functional testing, integration testing, regression testing, system testing, and user acceptance testing. • Work with healthcare professionals and business users to prepare and execute user acceptance testing. • Record, classify, prioritize, and track defects through resolution, retesting, and closure. • Collaborate with quality assurance teams and the vendor to ensure that the EMR meets functional, clinical, technical, usability, and performance requirements. • Maintain traceability between requirements, test cases, defects, and acceptance decisions. • Support the preparation of test completion reports and recommendations for release readiness and production deployment. 2.7 Implementation, Training, and User Adoption • Support implementation, pilot, rollout, stabilization, and post-go-live activities. • Assess implementation readiness and identify operational, technical, training, and change-management gaps.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in computer science, information systems, software engineering, health informatics, business information technology, or a related field.</li><li>Professional certification in business analysis, Agile/Scrum, product ownership, project management, or software testing is highly desirable.</li><li>Scrum Product Owner, Scrum Master, PMI-PBA, CBAP, PRINCE2, PMP, or equivalent certification would be an asset.</li><li>Minimum seven (6) years of relevant professional experience.</li><li>Relevant professional experience in technical business analysis, digital transformation, software implementation, or information systems projects.</li><li>Demonstrated hands-on experience across the system development lifecycle.</li><li>Strong practical experience with Agile/Scrum delivery and product backlog management.</li><li>Proven experience developing user stories, acceptance criteria, functional specifications, process flows, and test cases.</li><li>Experience facilitating backlog refinement, sprint planning, sprint reviews, demonstrations, and retrospectives.</li><li>Experience coordinating vendors and reviewing vendor deliverables against agreed requirements and acceptance criteria.</li><li>Practical experience in system testing, defect management, quality assurance, and user acceptance testing.</li><li>Experience with system integrations, APIs, data mapping, or data migration is highly desirable.</li><li>Experience in EMR, healthcare information systems, or other complex enterprise systems is strongly preferred.</li><li>Experience preparing management reports, project documentation, presentations, and governance materials.</li></ul>

<p><h4>Key responsibilities</h4> <p><strong>Lead end-to-end project delivery</strong> from initiation through planning, execution, monitoring, and closure.<br> Develop detailed project plans, schedules, budgets, resource plans, and project roadmaps.<br> Coordinate and manage cross-functional project teams to ensure successful project execution.<br> Monitor project progress, identify risks and issues, and implement corrective actions when required.<br> Prepare project documentation, governance artifacts, presentations, and executive reports.<br> Build and maintain strong relationships with internal and external stakeholders.<br> Ensure compliance with the bank's project governance framework, policies, standards, and procedures.<br> Track project budgets, monitor financial performance, and ensure effective cost control.<br> Participate in vendor evaluation, selection, and contract recommendation processes.<br> Monitor vendor performance to ensure delivery meets agreed quality, scope, timelines, and contractual obligations.<br> Measure project performance using KPIs and earned value metrics, providing regular status updates to management.<br> Support business continuity and emergency response activities when required.</p> <h4>Requirements</h4> <p>Bachelor's degree in engineering, computer science, management information systems (MIS), or a related field.<br> Minimum 8 years of project management experience.<br> Experience within the banking or financial services sector is highly preferred.</p> <h4>Professional certifications</h4> <p>Preferred qualifications include:<br> Project Management Professional (PMP)<br> Agile project management certifications (Scrum, PMI-ACP, SAFe, or equivalent)</p> <h4>Required skills</h4> <ul> <li>Project management</li> <li>Project planning & scheduling</li> <li>Budget & resource management</li> <li>Risk & issue management</li> <li>Stakeholder management</li> <li>Project governance</li> <li>Vendor management</li> <li>Executive reporting</li> <li>Leadership & team management</li> <li>Analytical & problem-solving skills</li> <li>Excellent communication skills in Arabic and English</li> <li>Proficiency in project management tools (MS Project, Jira, or equivalent)</li> </ul></p><p></p>

<p><h4>Key responsibilities</h4> <p><strong>Lead end-to-end project delivery</strong> from initiation through planning, execution, monitoring, and closure.<br> Develop detailed project plans, schedules, budgets, resource plans, and project roadmaps.<br> Coordinate and manage cross-functional project teams to ensure successful project execution.<br> Monitor project progress, identify risks and issues, and implement corrective actions when required.<br> Prepare project documentation, governance artifacts, presentations, and executive reports.<br> Build and maintain strong relationships with internal and external stakeholders.<br> Ensure compliance with the bank's project governance framework, policies, standards, and procedures.<br> Track project budgets, monitor financial performance, and ensure effective cost control.<br> Participate in vendor evaluation, selection, and contract recommendation processes.<br> Monitor vendor performance to ensure delivery meets agreed quality, scope, timelines, and contractual obligations.<br> Measure project performance using KPIs and earned value metrics, providing regular status updates to management.<br> Support business continuity and emergency response activities when required.</p> <h4>Requirements</h4> <p>Bachelor's degree in engineering, computer science, management information systems (MIS), or a related field.<br> Minimum 8 years of project management experience.<br> Experience within the banking or financial services sector is highly preferred.</p> <h4>Professional certifications</h4> <p>Preferred qualifications include:<br> Project Management Professional (PMP)<br> Agile project management certifications (Scrum, PMI-ACP, SAFe, or equivalent)</p> <h4>Required skills</h4> <ul> <li>Project management</li> <li>Project planning & scheduling</li> <li>Budget & resource management</li> <li>Risk & issue management</li> <li>Stakeholder management</li> <li>Project governance</li> <li>Vendor management</li> <li>Executive reporting</li> <li>Leadership & team management</li> <li>Analytical & problem-solving skills</li> <li>Excellent communication skills in Arabic and English</li> <li>Proficiency in project management tools (MS Project, Jira, or equivalent)</li> </ul></p><p></p>

<ul><li>Receive deliveries from approved contractors and suppliers</li><li>Check delivered items against purchase orders and delivery documentation</li><li>Verify quantities, specifications, condition, quality and expiry dates</li><li>Report shortages, discrepancies, damaged items or incorrect deliveries</li><li>Ensure that delivery documents are properly signed, recorded and filed</li><li>Label, categorise and store all received items correctly</li><li>Maintain accurate stock records within the inventory-management system</li><li>Record all stock received, transferred, returned and issued</li><li>Issue supplies to authorised departments against approved requisitions</li><li>Maintain accurate records of stock issued to each department</li><li>Monitor stock levels and report low-stock or excess-stock situations</li><li>Assist with regular stocktakes, cycle counts and inventory reconciliations</li><li>Investigate and report stock discrepancies, damage, loss or expiry</li><li>Follow FIFO and FEFO stock-rotation procedures</li><li>Monitor expiry dates and identify slow-moving or obsolete stock</li><li>Store food, chemicals and other controlled products in the appropriate designated areas</li><li>Maintain correct storage temperatures where applicable</li><li>Keep storerooms clean, organised, secure and free from hazards</li><li>Protect luxury, imported, fragile and high-value items</li><li>Restrict storeroom access to authorised personnel</li><li>Respond promptly to approved and urgent departmental requests</li><li>Coordinate professionally with Purchasing, Accounts and estate departments</li><li>Follow all purchasing, approval and stock-issuing procedures</li><li>Assist with the safe movement, loading and unloading of supplies</li><li>Comply with health, safety, food-hygiene and manual-handling requirements</li><li>Maintain discretion and confidentiality concerning estate operations and purchases</li><li>Perform other reasonable storekeeping duties as directed by management</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Secondary school education or equivalent</li><li>Certificate in Warehousing, Inventory Management, Logistics or Supply Chain advantageous</li><li>Food Safety and Hygiene certification highly regarded</li><li>Manual-handling or workplace safety training advantageous</li><li>Forklift or relevant equipment licence beneficial where required</li><li>Good spoken and written English — mandatory</li><li>Hindi or another Indian language advantageous</li><li>Basic computer and data-entry skills</li><li>Physically capable of lifting, carrying and moving stock safely</li><li>Available to relocate to Amman, Jordan</li><li>Minimum three years' experience in stores, warehousing or inventory control</li><li>Previous experience in a five-star hotel, luxury property, hospital, large institution or private estate preferred</li><li>Experience receiving deliveries and verifying quantities, quality and documentation</li><li>Experience maintaining manual and electronic inventory records</li><li>Knowledge of stocktaking and stock-rotation procedures</li><li>Experience handling food, beverage, housekeeping or maintenance supplies advantageous</li><li>Experience handling imported, luxury or high-value items highly regarded</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Main Responsibilities:</strong></p> <ul> <li>Provision of professional nursing care to patients according to established standards and protocols.</li> <li>Monitoring and assessing patient health status, documenting observations and nursing procedures.</li> <li>Administering medications and treatments prescribed by physicians and monitoring patient responses.</li> <li>Managing emergency situations and assessing first aid when necessary.</li> <li>Maintaining medical and nursing records and preparing related reports.</li> <li>Adhering to health and safety standards and infection control protocols.</li> <li>Collaborating and coordinating with medical and administrative staff to ensure the delivery of exceptional healthcare services.</li> <li>Contributing to health awareness initiatives and promoting healthy practices among service beneficiaries.</li> </ul> <p> </p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><strong>Required Qualifications and Experience:</strong> <ul> <li>Bachelor's degree in Nursing preferred with a grade of Good or higher.</li> <li>Minimum of 5 years of practical experience in the nursing field.</li> <li>Valid nursing license.</li> <li>Ability to handle various medical cases efficiently and professionally.</li> <li>Excellent communication skills and teamwork.</li> <li>Proficiency in using electronic systems and applications related to nursing work.</li> <li>High degree of responsibility and professional commitment.</li> <li>Age not exceeding 45 years.</li> </ul> <strong>Type of Contract:</strong> <p>Service Purchase Contract</p></div>

<p>We are seeking a seasoned Senior Project Engineer with strong experience in industrial environments to work on complex projects from engineering through construction, commissioning and handover. The role involves supporting in overseeing full project lifecycles, ensuring delivery on time, within budget, and in line with quality and safety standards across industrial settings.</p><p>Key Requirements</p><ul><li>6+ years of experience, with proven experience in managing projects within industrial environments</li><li>PMP certification ( mandatory )</li><li>Proven experience managing projects across all stages: engineering, construction, commissioning, handover, and closure</li><li>Background in mechanical engineering ; candidates with electrical or industrial engineering backgrounds also considered</li><li>Strong documentation and reporting experience for tracking progress and performance</li><li>Strong computer proficiency.</li><li>Demonstrated adherence to HSE regulations and practices in industrial projects</li></ul><p>Preferred Qualifications</p><ul><li>Knowledge of FIDIC conditions of contract</li></ul><p>Other Qualifications</p><ul><li>Strong communication and stakeholder management skills</li><li>Leadership, negotiation, and conflict resolution capabilities</li><li>High level of organization, time management, and problem-solving ability</li><li>Ability to work under pressure and meet tight deadlines</li></ul><p>Key Responsibilities</p><ul><li>Support in leading projects through all phases: engineering, procurement, construction, commissioning, handover, and closure</li><li>Plan, execute, monitor, and control project scope, schedule, cost, and quality</li><li>Coordinate multidisciplinary teams and contractors</li><li>Ensure compliance with HSE policies and regulatory requirements</li><li>Support in managing project budgets, schedules, risks, and resources</li><li>Support in overseeing contract administration and change management</li><li>Prepare progress reports and provide regular status updates to stakeholders</li><li>Resolve issues and risks impacting project delivery</li><li>Ensure client satisfaction and successful project outcomes</li></ul><p>If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/</p><p>If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/</p><p><strong>Desired Candidate Profile</strong></p><ul><li>6+ years of experience, with proven experience in managing projects within industrial environments</li><li>PMP certification ( mandatory )</li><li>Proven experience managing projects across all stages: engineering, construction, commissioning, handover, and closure</li><li>Background in mechanical engineering ; candidates with electrical or industrial engineering backgrounds also considered</li><li>Strong documentation and reporting experience for tracking progress and performance</li><li>Strong computer proficiency.</li><li>Demonstrated adherence to HSE regulations and practices in industrial projects</li><li>Strong communication and stakeholder management skills</li><li>Leadership, negotiation, and conflict resolution capabilities</li><li>High level of organization, time management, and problem-solving ability</li><li>Ability to work under pressure and meet tight deadlines</li></ul>

<p><h4>About Lucidya</h4> <p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p> <p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p> <h4>Why this role matters</h4> <p>At Lucidya, we are building products that help some of the region's most recognizable brands understand and engage with their customers at scale. As our platform grows, so does the complexity of the problems we solve.</p> <p>Great product ideas are easy. Turning them into products that customers actually use, engineers can confidently build, and the business can successfully launch is much harder.</p> <p>That's where this role comes in.</p> <p>As a Product Owner, you'll sit at the center of product delivery. You'll be responsible for turning customer problems, product strategy, and business priorities into clear, actionable work that engineering and design teams can execute with confidence.</p> <p>Your impact won't be measured by how many Jira tickets you create. It will be measured by how effectively you help the team build the right things, reduce delivery friction, avoid costly rework, and deliver meaningful value to customers faster.</p> <p>You'll work closely with Product Managers, Designers, Engineers, QA, and customer-facing teams to ensure everyone understands the problem we're solving, why it matters, and what success looks like.</p> <p>If you enjoy bringing structure to ambiguity, asking great questions, and helping teams move faster without sacrificing quality, you'll thrive here.</p> <h4>What you'll do</h4> <li>Create clarity where others see complexity</li> <p>You'll take customer feedback, business requests, product strategy, and technical requirements and transform them into clear user stories, acceptance criteria, workflows, and requirements that teams can confidently build from.</p> <li>Own squad readiness</li> <p>You'll make sure backlog items are ready before they enter development. Engineers shouldn't be discovering major requirements halfway through a sprint. You'll ensure the team has the context, detail, and alignment needed to deliver predictably.</p> <li>Help the team build the right things</li> <p>You'll partner closely with Product Managers to break large initiatives into smaller, valuable releases that allow us to learn quickly and deliver customer value faster.</p> <li>Drive productive collaboration</li> <p>You'll act as the bridge between product, design, engineering, QA, and customer-facing teams, ensuring everyone is aligned on priorities, scope, dependencies, and expected outcomes.</p> <li>Challenge unclear thinking</li> <p>When requirements are vague, assumptions are risky, or priorities don't make sense, you'll ask the hard questions. Respectfully, but confidently.</p> <li>Reduce delivery friction</li> <p>You'll identify risks, dependencies, and gaps before they become problems. Your goal is to help the team spend less time clarifying work and more time delivering value.</p> <li>Protect quality and customer experience</li> <p>You'll think beyond the happy path by considering edge cases, permissions, error handling, workflows, and usability before features reach customers.</p> <li>Support successful launches</li> <p>You'll help ensure internal teams understand what is being released, how it works, and what customers should expect through clear release notes, documentation, and enablement materials.</p> <h4>Requirements</h4> <h4>Who you are</h4> <li>You bring structure without creating bureaucracy</li> <p>You love organization, but you know process should help teams move faster, not slow them down.</p> <li>You care about outcomes, not ticket completion</li> <p>Closing a story isn't success. Solving a customer problem is.</p> <li>You ask great questions</li> <p>You naturally challenge assumptions, uncover hidden requirements, and identify risks before they become expensive mistakes.</p> <li>You communicate clearly</li> <p>You can explain a complex technical requirement to a designer, a customer problem to an engineer, and a product decision to a stakeholder without creating confusion.</p> <li>You thrive in cross-functional environments</li> <p>You enjoy working closely with engineers, designers, QA, Product Managers, and customer-facing teams to solve problems collaboratively.</p> <li>You have strong product delivery experience</li> <p>You have at least 3 years of experience as a Product Owner, Business Analyst, Associate Product Manager, or a similar role where you've owned requirements, backlog management, and delivery readiness.</p> <li>You're comfortable with technical concepts</li> <p>You don't need to write code, but you're comfortable discussing APIs, integrations, data models, permissions, workflows, and platform behavior with engineering teams.</p> <li>You're comfortable with ambiguity</li> <p>You won't always receive perfect requirements or complete information. You're able to create clarity and move things forward without waiting for every answer.</p> <p>You'll likely stand out if you have experience with:</p> <li>B2B SaaS products</li> <li>Customer experience (CX) platforms</li> <li>Social listening or customer engagement tools</li> <li>CRM, CDP, analytics, or workflow products</li> <li>AI-powered products and automation</li> <li>Arabic-first or MENA-focused products</li> <li>Product analytics and adoption metrics</li> <h4>What success looks like</h4> <p>Within your first few months:</p> <li>Backlog items enter development with significantly fewer unanswered questions.</li> <li>Sprint planning becomes more predictable because work is properly prepared and understood.</li> <li>Engineers spend less time seeking clarification and more time building.</li> <li>Rework decreases because requirements, edge cases, and acceptance criteria are defined upfront.</li> <li>Stakeholders trust delivery updates because expectations, trade-offs, and risks are communicated clearly.</li> <li>Product releases are smoother because internal teams are prepared and aligned.</li> <li>Most importantly, customers receive better products because the team consistently understands the problem before building the solution.</li> <h4>What the hiring process will look like</h4> <li>Intro call with TA</li> <li>Interview with HM</li> <li>Case study</li> <li>Presentation interview</li> <li>Culture fit / offer</li> <p>At Lucidya, we care deeply about ownership, curiosity, speed, and continuous improvement. We look for people who challenge ideas respectfully, communicate openly, and genuinely care about building products that solve real customer problems.</p> <p>If that sounds like the environment where you do your best work, we'd love to meet you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span><br><br><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span><br><span>We invite you to join us. Why?</span><br><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span><strong>KEY TASKS AND RESPONSIBILITIES</strong></span></p><br><ul><li><span>Understands ISO 19650 requirements (EIR &amp; Appendices) and deliverables (BEP &amp; Appendices).</span></li><li><span>Understands and works with ACC Design modules.</span></li><li><span>Liaises with Digital Implementation Manager and other stakeholders for all BIM related issues.</span></li><li><span>Monitors BIM models for coordination and information integrity to ensure compliance with project deliverables and adopted BIM standards.</span></li><li><span>Enforces Clash resolution process.</span></li><li><span>Performs Visual inspections + Clash detection and produces reports.</span></li><li><span>Chairs project coordination meetings. </span></li></ul><p><span><strong>OTHER TASKS AND RESPONSIBILITIES</strong></span></p><br><ul><li><span>Recommend and implement enhancements to project BIM workflows, clash detection procedures, and ACC processes to improve efficiency and reduce rework.</span></li><li><span>Provide guidance and troubleshooting for contractors on Navisworks, ACC tools, and BIM authoring software.</span></li><li><span>Explore and suggest adoption of new digital tools, plugins, or automation scripts to enhance project delivery and model quality.</span></li><li><span>Conduct periodic audits of models and digital deliverables to ensure compliance with client requirements, company standards, and industry regulations.</span></li><li><span>Facilitate communication between design, engineering, and construction teams to resolve conflicts and ensure seamless digital integration across disciplines. </span></li></ul><p><span><strong>JOB-SPECIFIC COMPETENCIES</strong></span></p><br><ul><li><span>Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to comprehend, analyze, and interpret various types of business documents. Ability to effectively respond to inquiries from clients, co-workers, supervisor and/or management. High level of design, construction and operations skills in all related disciplines. Detailed understanding of the design and construction development process and project management concepts. Experience teaching, tutoring, and training professionals in industry processes and technologies. </span></li><li><span>Fully conversant in BIM methods, standards and procedures and have a proven track record in the understanding of EIRs, contributing to BEPs and setting up delivery processes and workflows to meet the clients BIM requirements.</span></li><li><span>Knowledge of various international BIM standards, including but not restricted to ISO19650, openBIM, COBie and related standards and protocols.</span></li><li><span>Advanced knowledge of Autodesk Construction Cloud and Autodesk software such as Revit, Navisworks, Civil3D and AutoCAD.</span></li><li><span>Skilled in dashboards, KPIs, and reporting to monitor project and digital performance. </span></li></ul> <br><strong>Qualifications</strong><br><p><span><strong>EXPERIENCE REQUIRED</strong></span></p><br><ul><li><span>Proficient in Microsoft Office. Advanced proficiency in a range of 3D computer aided design tools including Autodesk Revit, Navisworks, Civil3D and various Revit add-ins such as Dynamo, Autodesk Interoperability Tools and DiRoots.</span></li><li><span>Proven experience with BIM coordination, digital design and construction and ACC application.</span></li><li><span>Proven experience with ACC in live projects.</span></li><li><span>Exposure to large-scale and multi-disciplinary projects including buildings, landscape and infrastructure.</span></li></ul><p><span><strong>QUALIFICATIONS</strong></span></p><br><ul><li><span>Bachelor’s degree in Architecture, Engineering, or a related field.</span></li><li><span>Minimum 8 years of relevant industry experience.</span></li><li><span>Commitment to ongoing advanced training in BIM software, processes, standards, and industry best practices. </span></li><li><span>Membership of international construction institutes (RICS, CIOB, CIAT, or equivalent).</span></li><li><span>Membership of the Project Management Institute (PMI) or equivalent.</span></li><li><span>Autodesk Certified Professional.</span></li><li><span>ISO 19650 — BSI Project and Asset Information Practitioner / Professional or equivalent. </span></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Position: Executive Director</b></p><p><b>Sector: Jordanian Universities Network (JUNet)</b></p><p><b>Location: Amman, Jordan</b></p><p><b>Employment Type: Full-Time</b></p><p>The Jordanian Universities Network (JUNet) invites applications for the position of Executive</p><p>Director. JUNet is a non -profit company, serving as the Research and Education Network for</p><p>Jordanian Universities, connecting public universities and national sta keholders through a</p><p>high-performance digital infrastructure. It provides advanced ICT services including high -speed</p><p>internet, datacenter solutions, cybersecurity frameworks, and Microsoft cloud solution s.</p><p>The Executive Director will lead JUNet's operational growth, expand its services, and position</p><p>it as a leading enabler of research, education, and technological innovation both nationally and</p><p>regionally.</p><p><b>Responsibilities:</b></p><p>1. Lead the formulation and execution of JUNet's operational objectives, reporting to the</p><p>Board of Directors.</p><p>2. Directly oversee the three operational sections (IT Infrastructure &amp; Cybersecurity,</p><p>Financial and Administration, and Projects, Partnerships &amp; Planning ) ensuring</p><p>coordinated, efficient service delivery .</p><p>3. Oversee all operational aspects of the network in coordination with the IT Infrastructure</p><p>&amp; Cybersecurity Section, including network engineering, systems engineering, data</p><p>center operations, and cybersecurity .</p><p>4. Establish and manage advanced digital services such as CERT, Internet Peering,</p><p>Routing, Interconnectivity for universities, and Educational Licensing Solutions,</p><p>including Microsoft 365, Azure for Education, and academic licensing management.</p><p>5. Supervise, through the Projects, Partnerships &amp; Planning Section, the planning and</p><p>implementation of projects, proposal development, and documentation, ensuring</p><p>compliance with applicable requirements. Including contracts and legal matters.</p><p>6. Participate in procurement processes and public tenders in accordance with</p><p>Government Procurement Bylaws.</p><p>7. Foster and develop partnerships with local and international stakeholders, including</p><p>universities, ministries, and funding agencies, through Projects, Partnerships &amp;</p><p>Planning Section.</p><p>8. Ensure operational and financial sustainability - in coordination with the Financial and</p><p>Administration Section - through efficient service delivery, financial lifecycle</p><p>Jordanian Universities Network (JUNet) - Job Vacancies Form</p><p>management, cost optimization, and the development of new services and funding</p><p>models.</p><p>9. Engage the Strategic Advisory Council (SAC) for strategic input and recommendations,</p><p>and the Technical Advisory Council (TAC) and Technical Task Forces for technical</p><p>guidance on network, infrastructure, and cybersecurity matter s.</p><p>10. Coordinate with the Executive Secretary on administrative and governance matters, and</p><p>support the Audit and Control function's oversight of JUNet operations.</p><p>11. Represent JUNet in regional forums, promoting Jordan's presence in regional and</p><p>global research and education networks.</p><p>12. Promote JUNet's vision, services, achievements, and strategic initiatives across</p><p>professional networks (e.g., LinkedIn) and social media platforms (e.g., Facebook,</p><p>YouTube), enhancing visibility and engagement with stakeholders.</p><p><b>Candidate Profile:</b></p><p>1. Strong ICT track record in managing national -level digital infrastructure, datacenter</p><p>services, and IT networks, preferably within the higher education or a related secto r.</p><p>2. Strategic thinker with knowledge of ITIL -based service delivery, public tenders, and</p><p>stakeholder engagement across academia, government, and other partners .</p><p>3. Demonstrated ability to lead and coordinate multiple functional teams or sections</p><p>(technical, financial/administrative, and projects/partnerships) toward unified strategic</p><p>goals.</p><p><b>Minimum Qualifications:</b></p><p>1. A bachelor's degree in Information Technology, Computer Engineering, or a closely</p><p>related field. Rating: GOOD.</p><p>2. At least 5+ years of progressively responsible experience in the ICT field and IT</p><p>profession, preferably within the education sector, research institutions, or</p><p>government-affiliated digital transformation initiatives.</p><p>3. Jordanian citizen.</p><p>4. Proven track record in managing equivalent-scale IT businesses or organizations with</p><p>comparable operational structures.</p><p>5. Preferred IT Professional Certificates and Trainings: CCNA, MCSA, CISSP, CEH, CISM,</p><p>CISA, ITIL, or equivalent are a plus.</p><p>Preferred Qualifications:</p><p>1. Familiarity with international IT governance and frameworks .</p><p>2. Experience in managing multi-stakeholder projects in academic or national contexts.</p><p>3. Demonstrated ability to lead multidisciplinary teams and manage organizational</p><p>change.</p><p>4. Demonstrated ability to create and manage taskforce -based projects, including</p><p>engagement with advisory councils and technical task forces.</p><p>Jordanian Universities Network (JUNet) - Job Vacancies Form</p><p><b>Application Process:</b> Qualified candidates are invited to submit the following documents via</p><p>email to:<b> "Please visit JUNet Website"</b></p><p><b><span></span></b></p><p>1. Detailed CV including names and contact details of three professional references.</p><p>2. Cover Letter outlines qualifications, vision, and motivation for applying.</p><p>3. Academic Certificates (Equivalency of foreign academic degrees attested by the Ministry</p><p>of Higher Education and Scientific Research).</p><p>4. Copy of the civil status ID.</p><p><b>Application Deadline: October 10, 2026 at 23:59, Please include "Executive Director - JUNet"</b></p><p><b>in the subject line of your email.</b></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>leadership and Strategic Planning</li><li>ICT Infrastructure Management</li><li>Cybersecurity Governance</li><li>Project Management</li><li>Stakeholder Management</li><li>Business Development</li></ul></div>

<p><b>Key Responsibilities:</b></p><p><br></p><p><span style="font-size: 11px;">Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution</span></p><p>Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system</p><p>Provide tier 2/3 functional and technical support on Explorance software solutions</p><p>Configure and implement new functionality in Explorance software solutions</p><p>Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs</p><p>Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved</p><p>Assist in new implementations, installations, upgrades and migrations of existing customers systems</p><p>Investigating issues with customer IT systems such as: SSO, LMS, SIS, HRIS</p><p>Provide basic technical and web application training to new customers when required</p><p>Communicate and coordinate with internal departments when addressing software bugs or new releases</p><p>Occasionally perform Quality Assurance tasks for testing of new software versions</p><p>Follow procedures, and continually improve internal processes for maintenance of solutions that are in production</p><p>Collaborate with developers and QA team for high quality, delivery on time</p><p>&nbsp;</p><p><b>Requirements:</b></p><p><br></p><p>Exceptional Customer Service Focus</p><p>Minimum 3 years’ customer support/technical support experience with enterprise software</p><p>Relevant technical work experience, deploying web applications in IIS including server and network administration.</p><p>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</p><p>Strong analytical problem solving and decision-making skills</p><p>Experience working with multiple stakeholders in a problem-solving environment</p><p>Exceptional communication skills, both oral and written with client interaction experience at executive levels</p><p>Ability to handle difficult or sensitive situations with diplomacy and tact</p><p>Excellent time management and organizational skills</p><p>Creative, self-motivated, with good interpersonal skills</p><p>Ability to work independently and as part of a team</p><p>Attention to detail</p><p>&nbsp;</p><p><br></p><p><b>Technical Skills and other Requirements:</b></p><p><br></p><p><br></p><p>Experience with SQL/Oracle Database querying and with MS Excel</p><p>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</p><p>Verbal and written communication skills in English and French for use in communication with global offices.&nbsp;</p><p>Passion for helping customers with strong customer service skills</p><p>Technical or Business Diploma in related fields</p><p>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</p><p>Nice to Have:</p><p><br></p><p>Technical certifications: Microsoft</p><p>Experience with HTML CSS, XML</p><p>Experience working with APIs</p><p>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</p><p>&nbsp;</p><p><br></p><p><b>Availability:</b></p><p><br></p><p>Must be willing to work outside of “normal” business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers</p><p>24/7 Pager/On-Call Rotation</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Exceptional Customer Service Focus</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision-making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li><li>Technical Skills and other Requirements: Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related fields</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li><li>Nice to Have: Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li><li>Availability: Must be willing to work outside of normal business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers 24/7 Pager/On-Call Rotation</li></ul>

<h4 ><strong >Job Title:&nbsp; Clinical Focal Point FSR # 810&nbsp;</strong></h4> <div class="ltr description_div" > <p ><strong >Location: Roving Camps</strong></p> <p ><strong >JOB SUMMARY:</strong></p> <div class="OutlineElement Ltr SCXW256161845 BCX8" > <p class="Paragraph SCXW256161845 BCX8" ><span class="TextRun SCXW256161845 BCX8" lang="EN-US" >The International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, the International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitate devastated health care systems and help bring them back to self-reliance. The clinic focal point at International Medical Corps leads and supervises a multidisciplinary team, encompassing both Mental Health and Psychosocial Support (MHPSS) and Child Protection Case Managers. This role integrates a biopsychosocial, multidisciplinary, and community-based approach, ensuring comprehensive and effective service delivery. The case manager’s focal point is responsible for providing leadership and guidance to the team, promoting quality outcomes in both MHPSS and child protection case management. This includes overseeing the provision of mental health case management and other relevant services for individuals with MHPSS needs, as well as ensuring that Child Protection Case Managers conduct comprehensive assessments, planning, implementation, coordination, monitoring, and evaluation of individual children's needs.</span></p> <p class="Paragraph SCXW256161845 BCX8" >&nbsp;</p> <p class="Paragraph SCXW256161845 BCX8" >&nbsp;</p> <div class="OutlineElement Ltr SCXW78054859 BCX8" > <p class="Paragraph SCXW78054859 BCX8" ><strong><span class="TextRun SCXW78054859 BCX8" lang="EN-US" >MAIN TASKS AND RESPONSABILITIES</span></strong></p>

<p>The Procurement &amp; Logistics Officer will support Sirenu2019s Procurement Department at Headquarters in the planning, coordination, and implementation of procurement and logistics activities, with particular responsibility for supporting Sirenu2019s operations and programmes in Jordan. The P&amp;L Officer will work closely with the Procurement Department to identify procurement requirements, source suitable suppliers and service providers, obtain quotations and supporting documentation, follow up on orders, and ensure that goods and services are delivered on time and in accordance with agreed specifications and contractual requirements.</p><p>You Will Support procurement processes in line with Sirenu2019s policies, donor requirements, and applicable procedures. Prepare requests for quotations, solicit offers, compile procurement documentation. Coordinate with programme, operations, and finance teams to understand procurement needs and ensure timely delivery of goods and services. Maintain accurate procurement files, purchase orders, supplier records, and supporting documentation for audit and compliance purposes. Coordinate logistics arrangements, including transportation, delivery follow-up, storage, stock tracking, and distribution of supplies and equipment. Maintain and update inventory and asset records, ensuring proper tagging, tracking, handover, and reconciliation of equipment and supplies. Liaise with suppliers, service providers, and internal stakeholders to follow up on orders, deliveries, invoices, and service quality. Support contract administration by monitoring supplier performance, tracking contract deliverables, and flagging issues when needed. Contribute to improving procurement and logistics tools, templates, filing systems, and workflow efficiency.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bacheloru2019s degree in business administration, logistics, supply chain management, procurement, or a related field.</li><li>3+ years of relevant experience in procurement, logistics, supply chain, operations, or administration, preferably in an international development or non-profit context.</li><li>Good understanding of procurement procedures, supplier management, inventory control, and logistics coordination.</li><li>Familiarity with donor-funded procurement requirements and compliance standards is an asset.</li><li>Strong organisational skills, attention to detail, and ability to maintain accurate records and documentation.</li><li>Ability to coordinate multiple requests, follow up with stakeholders, and meet deadlines in a fast-paced environment.</li><li>Good communication and negotiation skills, with the ability to build effective working relationships with suppliers and internal teams.</li><li>Proficiency in Microsoft Office, particularly Excel; experience with procurement, inventory, or ERP systems is an asset.</li><li>Excellent written and verbal communication skills in English and Arabic.</li></ul>

<p>The Full Stack Developer is responsible for developing, maintaining, and enhancing application features across backend, frontend, and database layers. The role focuses on delivering reliable, well-structured code while following established coding standards, SDLC processes, and architectural guidelines.</p><p>Responsibilities:</p><ul><li>Application Development: Develop backend services using C#, .NET Core 8, ASP.NET Zero (abp.io). Implement frontend components using jQuery, Bootstrap, and Metronic UI. Develop and maintain RESTful APIs for internal and external consumption. Implement business logic in multi-tenant environments with proper permission handling. Enhance and maintain Windows client applications using the MVP pattern where required. Support mobile application features as assigned by the Development Team Lead.</li><li>Database &amp; Data Handling: Write and optimize SQL Server queries, views, and stored procedures. Ensure data accuracy, integrity, and performance. Follow best practices for database access, transactions, and concurrency. Assist in analyzing and resolving data-related issues.</li><li>Code Quality &amp; Standards: Write clean, readable, and maintainable code following internal coding standards. Participate in code reviews and address review feedback. Follow defined architecture and design patterns. Assist in refactoring legacy code under guidance. Ensure proper error handling, logging, and validation.</li><li>SDLC &amp; Delivery: Work within Agile/Scrum methodology. Participate in sprint planning, daily standups, reviews, and retrospectives. Deliver assigned tasks within sprint timelines. Collaborate with QA to fix defects and improve test coverage. Support deployments to QA, UAT, and production environments when required.</li><li>DevOps &amp; Repository Usage: Follow defined branching and merging strategies . Use GitHub / Azure DevOps repositories responsibly. Ensure commits are clear, traceable, and aligned with user stories. Support CI/CD pipelines by fixing build or deployment issues related to code changes.</li><li>Knowledge Sharing &amp; Documentation: Document assigned modules, APIs, and business logic. Maintain up-to-date technical documentation as required. Participate in knowledge transfer sessions. Share understanding of implemented features with team members.</li><li>Collaboration &amp; Communication: Work closely with Senior Developers and Development Team Lead. Coordinate with QA, DevOps, and Infra teams for smooth delivery. Escalate blockers, risks, or unclear requirements early. Collaborate effectively with distributed teams (Jordan, Saudi Arabia, India).</li><li>Security &amp; Compliance: Follow secure coding practices. Protect sensitive data and credentials. Comply with internal security policies and access controls. Support audits, logging, and traceability requirements.</li></ul><p>Job Relations:</p><p>Reports to Development Team Lead. Works closely with Senior Developers, QA, DevOps, and Infra teams. Coordinates with Technical Delivery Lead as required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Engineering, Computer Science, or a related field.</li><li>1-3 years of experience in software development.</li><li>Strong experience in C#, .NET Core 8, SQL Server, jQuery, and Windows client apps.</li><li>Knowledge of Agile/Scrum, Jira, DevOps, CI/CD, and version control best practices.</li><li>Strong problem-solving, collaboration, and communication skills</li></ul><p>Competencies:</p><ul><li>Strong organizational and prioritization skills.</li><li>Excellent communication and documentation abilities.</li><li>Analytical and problem-solving mindset with attention to detail.</li><li>Ability to translate business requirements into technical deliverables.</li><li>Comfortable working in a fast-paced, agile environment.</li></ul><p>Skills:</p><ul><li>Backend : C#, .NET Core 8, ASP.NET Zero (abp.io).</li><li>Frontend : jQuery, Bootstrap, Metronic.</li><li>Database : Microsoft SQL Server.</li><li>Real-time : SignalR.</li><li>Version Control : Git (GitHub / Azure DevOps).</li><li>CI/CD : Azure DevOps Pipelines.</li><li>Documentation : SharePoint / internal documentation tools.</li><li>Project Management : Jira / Azure Boards.</li><li>Languages: Fluent in English (required). Arabic proficiency (preferred).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><strong><u>JOB PURPOSE</u></strong><br><span>The courier is responsible for sorting, delivering and picking up all inbound and outbound shipments within the service area designated by the company as per prescribed quality levels of service to our customers.</span><br><br><p><strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong></p><br><br><br><br><p><span><span>1.</span></span><span>Ensure that all deliveries for each cycle are completed in a timely and professional manner as per DHL standards,</span></p><br><br><br><p><span><span>2.</span></span><span>Ensure that all shipment scanning and system requirements are completed as per standards, download of data is completed promptly to ensure 100% accurate and timely data to the network.</span></p><br><br><br><p><span><span>3.</span></span><span>Ensure that all-necessary paperwork for shipments associated with pick ups and deliveries is fully completed to DHL standards before the freight is sent to re-weigh to ensure perfect shipments.</span></p><br><br><br><p><span><span>4.</span></span><span>Maintain a proactive approach towards security of freight, facility and personnel and suggest smarter work practices that will ensure that through teamwork the staffmeet all KPI standards and our customers are continually provided enhanced services.</span></p><br><br><br><p><span><span>5.</span></span><span>Ensure a high level of rapport and communication is maintained with both internal and external customers while promoting DHL’s professional image.</span></p><br><br><br><p><span><span>6.</span></span><span>Promote and sell value added services like TDD, Import Express, Insurance and participate actively in the Sales lead incentive programme thus helping towards company revenue.</span></p><br><br><br><p><span><span>7.</span></span><span>Communicate with despatch professionally and as per time deadlines indicated to ensure that all pick ups and requests are actioned as per commitment to our customers.</span></p><br><br><br><p><span><span>8.</span></span><span>Ensure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road.</span></p><br><br><br><p><span><span>9.</span></span><span>Comply with the ground operation ISO procedures as outlined in the manual and safe working practices both within and outside the workplace.</span></p><br><br><br><p><span><span>10.</span></span><span>Adhere to work timings, policies and procedures of the company, housekeeping guidelines and ensure that self is well groomed as per DHL dress code at all times.</span></p><br><br><br><p><strong><u>NATURE AND SCOPE</u></strong></p><br><br><br><p><strong><span><span>a)</span></span></strong><strong><span>Context</span></strong></p><br><br><br><p><span>The courier represents DHL to our customers on a day-to-day basis, hence the service extended and relationship developed with our customers strengthens the business relationship.</span></p><br><br><br><p><strong><span><span>b)</span></span></strong><strong><span>Reporting Relationships</span></strong></p><br><br><br><p><span>Reports to the team leader.</span></p><br><br><br><p><strong><span><span>c)</span></span></strong><strong><span>Contacts</span></strong></p><br><br><br><span>Internal</span><p><span><span>§</span></span><span>Service</span><span>Center</span><span>Managers</span></p><br><br><p><span><span>§</span></span><span>CS Supervisors and team leaders</span></p><br><br><p><span><span>§</span></span><span>CS staff</span></p><br><br><p><span><span>§</span></span><span>Despatch</span></p><br><br><p><span><span>§</span></span><span>Sales</span></p><br><br><p><span><span>§</span></span><span>Land operations</span></p><br><br><p><span><span>§</span></span><span>THP agents</span></p><br><br><p><span><span>§</span></span><span>Senior couriers</span></p><br><br><p><span><span>§</span></span><span>Services trainer</span></p><br><br><br><span>External</span><p><span><span>§</span></span><span>Customers</span></p><br><br><br><p><strong><span><span>d)</span></span></strong><strong><span>Problem Solving</span></strong></p><br><br><br><p><span><span>§</span></span><span>Manage the day to day issues and queries of customers in one’s own route.</span></p><br><br><br><p><strong><span><span>e)</span></span></strong><strong><span>Decision Making</span></strong></p><br><br><br><p><span><span>§</span></span><span>Can take decisions on individual run in terms of scheduling work load to ensure deadlines and standards are met.</span></p><br><br><br><p><strong><span><span>f)</span></span></strong><strong><span>Planning and Organisation</span></strong></p><br><br><br><p><span><span>§</span></span><span>Organise their route to ensure that all deliveries, pickups, data download and paperwork are 100% completed as per standards.</span></p><br><br><p><span><span>§</span></span><span>Plan a course of action to ensure that individual targets on sales leads are met.</span></p><br><br><br><p><strong><span><span>g)</span></span></strong><strong><span>Job Challenge</span></strong></p><br><br><br><p><span><span>§</span></span><span>Strive to meet pick up and delivery deadlines even on busy days without comprising on service to customers and completion of internal procedures, such as scanning, loading of data, courier de-brief, etc.</span></p><br><br><br><p><strong><u>KNOWLEDGE, SKILLS AND EXPERIENCE</u></strong></p><br><br><br><br><span>§</span><span>Prior experience in a service industry preferable</span><br><span>§</span><span>Excellent verbal and written English communication skills</span><br><span>§</span><span>Good planning &amp; organising skills</span><br><span>·</span><span>Demonstrates high level of commitment, energy and resilience.</span><span>·</span><span>Passion for delighting customers.</span><br><span>·</span><span>Committed to delivering quality results and exceeding expectations.</span><br><span>§</span><span>Good attention for detail</span><br><span>§</span><span>Good at building relationships and interpersonal skills</span><br><span>§</span><span>Team player</span><br><span>§</span><span>Self motivated and able to work pressure and time deadlines</span><br><span>§</span><span>Adheres to company policies and procedures</span><span>§</span><span>Have a valid and clean UAE driving licence</span><br> <br><br><br> </div>

<p>Successful support for the implementation and delivery of the FMIS project, including: High-quality business requirements documentation. Support for solution design and implementation activities. Coordination with stakeholders and technical teams. Support for testing, UAT, and training activities. Delivery of project documentation and reporting. Support for successful project deployment and stabilization.</p><p>Work Location HQA and open for remote consultancy in the UNRWA fields of operations Expected duration 7 months</p><p><br></p><p><b>Duties and Responsibilities Specific Outputs/Tasks include but not limited to:</b></p><ul><li>Build and maintain FMIS application modules using ASP.NET/.NET Core and related Microsoft technologies.</li><li>Develop and maintain organizational hierarchy, premises management, projects management, dashboards, reporting, and GIS-related modules.</li><li>Develop backend services, APIs, and integrations with internal and external systems.</li><li>Provide daily technical support and analyze business/system requirements.</li><li>Conduct bug fixing, troubleshooting, optimization, and quality assurance activities.</li><li>Review code and ensure application security, performance, and compliance with UNRWA standards.</li><li>Support deployment, UAT, production releases, and post-go-live stabilization activities.</li><li>Prepare technical documentation, deployment guides, and user manuals.</li><li>Deliver regular progress updates and backlog tracking reports.</li><li>Participate in Agile/Scrum ceremonies and collaborate with project stakeholders throughout the implementation lifecycle.</li></ul><p><b><br></b></p><p><b>Qualifications/special skills</b></p><ul><li>University degree from accredited educational institution in Information Technology, Computer Science, Software Engineering, or related fdiscipline.</li><li>Minimum 4 years of experience in web application development using ASP.NET/.NET Core and MS SQL Server.</li><li>Experience in enterprise application development and implementation.</li><li>Experience developing APIs and integrations.</li><li>Experience in ASP.NET MVC, .NET Framework/.NET Core, C#, JavaScript, HTML, CSS, and related technologies.</li><li>Experience with relational databases and SQL Server.</li><li>Experience in troubleshooting, debugging, and performance optimization.</li><li>Familiarity with deployment environments and DevOps practices is desirable.</li><li>Experience with GIS integrations and dashboards is an asset.</li></ul><p>Languages English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree from accredited educational institution in Information Technology, Computer Science, Software Engineering, or related fdiscipline.</li><li>Minimum 4 years of experience in web application development using ASP.NET/.NET Core and MS SQL Server.</li><li>Experience in enterprise application development and implementation.</li><li>Experience developing APIs and integrations.</li><li>Experience in ASP.NET MVC, .NET Framework/.NET Core, C#, JavaScript, HTML, CSS, and related technologies.</li><li>Experience with relational databases and SQL Server.</li><li>Experience in troubleshooting, debugging, and performance optimization.</li><li>Familiarity with deployment environments and DevOps practices is desirable.</li><li>Experience with GIS integrations and dashboards is an asset.</li></ul>

<p>To lead the Wealth Management function by overseeing investment portfolios, developing investment and bancassurance products, enhancing the service model for affluent clients, driving client acquisition and asset growth (AUM), delivering financial advisory services, ensuring regulatory compliance, developing the team, and monitoring KPIs to improve profitability, operational excellence, and the Bank's competitive position.</p><p>Responsibilities</p><ul><li>Oversee departmental operations and staff, ensuring efficient performance, goal achievement, and business continuity.</li><li>Develop Wealth Management policies, strategies, and plans to achieve business growth, profitability, and market share.</li><li>Design and enhance the Wealth Management service model, operating framework, digital capabilities, and team development.</li><li>Develop and implement marketing strategies and campaigns for Wealth Management and bancassurance products.</li><li>Manage Bancassurance operations and develop insurance solutions that enhance client value and Bank revenue.</li><li>Oversee investment portfolio management and asset allocation, ensuring solutions align with clients' objectives and risk profiles.</li><li>Lead client acquisition initiatives by targeting affluent clients, converting existing customers, and supporting portfolio growth.</li><li>Oversee comprehensive financial advisory services and integrated banking solutions for Wealth Management clients.</li><li>Develop new revenue streams, monitor AUM, fee income, KPIs, and market trends to maximize profitability.</li><li>Lead team training and promote integrated banking, investment, and insurance solutions to drive cross-selling.</li><li>Oversee Wealth Management client relationships, ensuring efficient service delivery and strong client retention.</li><li>Drive growth in Assets Under Management (AUM), expand the client base, monitor KPIs, and report performance.</li><li>Ensure compliance with Central Bank regulations and obtain required approvals for investment and insurance products.</li><li>Support the development of Service Level Agreements (SLAs) to ensure efficient service delivery.</li><li>Ensure daily operations comply with approved policies, procedures, and delegated authorities.</li><li>Review operational and audit reports, strengthen internal controls, and ensure timely resolution of audit findings.</li><li>Participate in Business Continuity Plan (BCP) and emergency response activities to ensure operational resilience.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Banking, Finance, or a related discipline. Minimum of 10 years of banking experience, including at least 5 years in Wealth Management , encompassing Bancassurance. Experience in investment products, market analysis, portfolio management, risk and return assessment, and asset allocation. Experience in Bancassurance is preferred. Strong knowledge of the banking market and its various sectors. Good understanding of internal and external banking policies and procedures. Proficiency in computer applications and banking systems. Knowledge of the regulations and laws issued by the Central Bank of Jordan and other regulatory authorities. Comprehensive knowledge of the Banking industry's products and services.</p>

<p>We are seeking a seasoned Project Manager with strong experience in industrial environments to lead complex projects from engineering through construction, commissioning and handover. The role will oversee full project lifecycles, ensuring delivery on time, within budget, and in line with quality and safety standards across industrial settings. Key Requirements Minimum 10 years of project management experience , including at least 4 years in a Project Manager role within industrial environments PMP certification ( mandatory ) Proven experience managing projects across all stages: engineering, construction, commissioning, handover, and closure Background in mechanical engineering ; candidates with electrical or industrial engineering backgrounds also considered Strong documentation and reporting experience for tracking progress and performance Strong computer proficiency. Demonstrated adherence to HSE regulations and practices in industrial projects Preferred Qualifications Knowledge of FIDIC conditions of contract Other Qualifications Strong communication and stakeholder management skills Leadership, negotiation, and conflict resolution capabilities High level of organization, time management, and problem-solving ability Ability to work under pressure and meet tight deadlines Key Responsibilities Lead projects through all phases: engineering, procurement, construction, commissioning, handover, and closure Plan, execute, monitor, and control project scope, schedule, cost, and quality Coordinate multidisciplinary teams and contractors Ensure compliance with HSE policies and regulatory requirements Manage project budgets, schedules, risks, and resources Oversee contract administration and change management Prepare progress reports and provide regular status updates to stakeholders Resolve issues and risks impacting project delivery Ensure client satisfaction and successful project outcomes If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/ If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 10 years of project management experience , including at least 4 years in a Project Manager role within industrial environments</p><p>PMP certification ( mandatory )</p><p>Proven experience managing projects across all stages: engineering, construction, commissioning, handover, and closure</p><p>Background in mechanical engineering ; candidates with electrical or industrial engineering backgrounds also considered</p><p>Strong documentation and reporting experience for tracking progress and performance</p><p>Strong computer proficiency.</p><p>Demonstrated adherence to HSE regulations and practices in industrial projects</p><p>Preferred Qualifications</p><p>Knowledge of FIDIC conditions of contract</p><p>Other Qualifications</p><p>Strong communication and stakeholder management skills</p><p>Leadership, negotiation, and conflict resolution capabilities</p><p>High level of organization, time management, and problem-solving ability</p><p>Ability to work under pressure and meet tight deadlines</p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe. Octopus by RTG is hiring a Senior Salesforce Product Owner for one of our partners.</p> <h4>Job overview</h4> <p>We are seeking a highly experienced Senior Salesforce Product Owner to lead the strategy, roadmap, and delivery of Salesforce-based solutions. This role bridges business needs and technical execution, ensuring that Salesforce capabilities are leveraged to drive business value, improve user experience, and support scalable growth.</p> <h4>Role responsibilities</h4> <ul> <li>Own and manage the Salesforce product roadmap aligned with business objectives</li> <li>Collaborate with stakeholders to gather, analyze, and prioritize business requirements</li> <li>Translate business needs into clear user stories, acceptance criteria, and backlog items</li> <li>Act as the primary point of contact between business teams and Salesforce development teams</li> <li>Prioritize backlog based on business value, technical feasibility, and dependencies</li> <li>Lead sprint planning, backlog grooming, and product demos in Agile environments</li> <li>Ensure successful delivery of Salesforce solutions (Sales Cloud, Service Cloud, etc.)</li> <li>Monitor product performance and drive continuous improvement</li> <li>Define KPIs and track success metrics for Salesforce initiatives</li> <li>Ensure best practices in Salesforce configuration, customization, and integrations</li> <li>Support change management, user training, and adoption strategies</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Business, IT, Computer Science, or related field</li> <li>5+ years of experience as a Product Owner, Business Analyst, or similar role</li> <li>Strong hands-on experience with Salesforce platform (e.g., Sales Cloud, Service Cloud)</li> <li>Proven experience working in Agile/Scrum environments</li> <li>Strong understanding of Salesforce capabilities, limitations, and best practices</li> <li>Experience writing user stories and managing product backlogs</li> <li>Excellent stakeholder management and communication skills</li> <li>Ability to translate technical concepts into business-friendly language</li> </ul></p><p></p>