Technical Analysts Jobs in Jordan

<p><h4>Description</h4> <p>Lead end-to-end delivery of Microsoft infrastructure services including deployment, support, optimization, and migration projects.</p> <p>Serve as the technical escalation point for complex issues across Exchange, Active Directory, SQL Server, and Windows Server environments.</p> <p>Maintain hands-on involvement in on-premise server environments, including troubleshooting, configuration, and performance optimization.</p> <p>Design and execute migration strategies (on-prem to on-prem, on-prem to hybrid/cloud) with minimal service disruption.</p> <h4>Microsoft platform expertise</h4> <p>Architect, deploy, and support:</p> <ul> <li>Microsoft Exchange (on-prem and hybrid)</li> <li>Active Directory, Group Policy, DNS, DHCP</li> <li>SQL Server (installation, configuration, maintenance, and performance tuning)</li> </ul> <p>Ensure systems are secure, scalable, and aligned with Microsoft best practices.</p> <h4>Required qualifications & experience</h4> <h4>Mandatory experience</h4> <p>Minimum 6-7 years of hands-on experience in Microsoft enterprise technologies.</p> <p>Deep expertise in:</p> <ul> <li>Microsoft Exchange (setup, support, troubleshooting, and migration)</li> <li>Active Directory (design, administration, and recovery)</li> <li>SQL Server (installation, configuration, support)</li> </ul> <p>Strong on-premise server experience — hands-on exposure is mandatory.</p> <p>Proven experience delivering and supporting enterprise-scale environments.</p></p><p></p>

<p><h4>Description</h4> <p>Lead end-to-end delivery of Microsoft infrastructure services including deployment, support, optimization, and migration projects.</p> <p>Serve as the technical escalation point for complex issues across Exchange, Active Directory, SQL Server, and Windows Server environments.</p> <p>Maintain hands-on involvement in on-premise server environments, including troubleshooting, configuration, and performance optimization.</p> <p>Design and execute migration strategies (on-prem to on-prem, on-prem to hybrid/cloud) with minimal service disruption.</p> <h4>Microsoft platform expertise</h4> <p>Architect, deploy, and support:</p> <ul> <li>Microsoft Exchange (on-prem and hybrid)</li> <li>Active Directory, Group Policy, DNS, DHCP</li> <li>SQL Server (installation, configuration, maintenance, and performance tuning)</li> </ul> <p>Ensure systems are secure, scalable, and aligned with Microsoft best practices.</p> <h4>Required qualifications & experience</h4> <h4>Mandatory experience</h4> <p>Minimum 6-7 years of hands-on experience in Microsoft enterprise technologies.</p> <p>Deep expertise in:</p> <ul> <li>Microsoft Exchange (setup, support, troubleshooting, and migration)</li> <li>Active Directory (design, administration, and recovery)</li> <li>SQL Server (installation, configuration, support)</li> </ul> <p>Strong on-premise server experience — hands-on exposure is mandatory.</p> <p>Proven experience delivering and supporting enterprise-scale environments.</p></p><p></p>

<p> <strong>Senior Consultant, eDiscovery, Forensics Technology </strong> </p> <p> <strong> </strong> </p> <p>Successful organizations depend on their reputation for keeping promises, respecting laws and behaving ethically to maintain stakeholder trust. EY Forensic &amp; Integrity Services professionals help organizations protect and restore enterprise and financial reputation. We assist companies and their legal counsel to investigate facts, resolve disputes and manage regulatory challenges. We put integrity at the heart of compliance programs to help better manage ethical and reputational risks.</p> <p> </p> <p>Embracing integrity means doing what you say you will do, with unerring commitment. This can make it easier to attract and retain talented people and harness their skills to grow your business. A foundation built on integrity is critical because today s talent values purpose-driven organizations. It can also help you develop stronger partnerships with suppliers and work more effectively with employees, investors, regulators and influencers. Our integrated approach ranges from enhancements in areas of perceived weakness or issues including governance, controls, culture and data insights to full organizational design and structural implementation.</p> <p> <strong> </strong> </p> <p> <strong>The opportunity</strong> </p> <p> </p> <p>EY s rapidly growing Forensic Technology team forms part of the Forensic &amp; Integrity Services practice and specializes in forensic technology services encompassing Digital Forensics and eDiscovery. Using state of the art tools, our teams support clients with compliance management, fraud detection and investigation, and assist clients in responding to litigation, cyber-related incidents, and regulatory inquiries. Since we work with such a diverse portfolio of clients across industries, you can expect to take on a wide range of technology challenges, making this a great place to develop your technical and business knowledge. Our Forensic Technology lab provides cutting edge forensic technology infrastructure and tools necessary to accelerate the fact-finding process in diverse scenarios.</p> <p> </p> <p> <strong>Your key responsibilities</strong> </p> <p> <strong> </strong> </p> <p>EY s Forensic Technology team is a group of technical specialists that practice the full life cycle of data management from the early stages of data scoping and capture, to its management, analysis and reporting. The nature of our work typically requires working with large data-sets from disparate data sources to support fraud investigations and disputes for our clients covering a range of industries. This is achieved by combining deep forensic investigation knowledge with advanced data analytics techniques such as investigative data linking, social network analysis, statistics, and machine learning</p> <p> </p> <p> <strong>To qualify for the role, you must have</strong> </p> <p> <strong> </strong> </p> <ul> <li>Minimum of four plus years of experience in the Forensic technology domain</li> <li>Experience in data collection and/or host-based forensics and working knowledge of tools such as EnCase, Cellebrite, Axiom and Oxygen</li> <li>Experience in using eDiscovery tools such as Relativity, Reveal, NUIX and other eDiscovery platforms</li> <li>Experience in Server, AWS, Azure and/or Office 365 collections and investigation</li> <li>Ability to take large sums of data and analyse and visualize the data using industry standard technologies</li> <li>Bachelor s degree in computer science or a related field</li> </ul> <p> <strong> </strong> </p> <p> <strong>Ideally, you ll also have</strong> </p> <p> <strong> </strong> </p> <p> </p> <ul> <li>Track record with a leading consulting firm in the MENA region</li> <li>Languages: English and Arabic</li> </ul> <p> </p> <p> <strong>What we look for</strong> </p> <p> </p> <p>We are interested in entrepreneurs who have the confidence to develop and promote a brand-new strategic vision both internally and externally. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p> <p> </p> <p><br></p> <p> </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role</span><p><span>We’re hiring for one of our clients in the <strong>United States, Europe, and the Gulf region</strong> for a <strong>Business Development Director – BPO</strong>. This is a <strong>remote opportunity</strong> for an experienced business development leader with a strong track record in the BPO industry.</span></p><br><p><span>In this role, you’ll lead business development activities across key international markets, focusing on winning new clients, growing revenue, and supporting business expansion.</span></p><br><p><span>You’ll be responsible for driving the full sales cycle and developing new business opportunities for BPO services, including <strong>customer service, technical support, HRO, and Agentic AI support services</strong>, with a focus on the <strong>healthcare, retail, and telecommunications sectors</strong>.</span></p><br><span>Key Responsibilities</span><ul><li><p><span>Develop and execute business development strategies across the United States, Europe, and Gulf markets.</span></p><br></li><li><p><span>Identify, engage, and acquire new clients within the healthcare, retail, and telecommunications sectors.</span></p><br></li><li><p><span>Build and manage a strong pipeline of qualified business opportunities.</span></p><br></li><li><p><span>Manage the full sales cycle, from prospecting and client meetings to proposals, negotiations, and contract signing.</span></p><br></li><li><p><span>Build and maintain strong relationships with senior decision-makers, strategic partners, and prospective clients.</span></p><br></li><li><p><span>Work closely with internal teams to develop tailored BPO solutions, commercial proposals, and pricing.</span></p><br></li><li><p><span>Lead, coach, and manage the business development team to achieve individual and company targets.</span></p><br></li><li><p><span>Maintain accurate sales forecasts, pipeline updates, and business development performance reports.</span></p><br></li><li><p><span>Represent the company at relevant client meetings, conferences, industry events, and networking opportunities.</span></p><br></li><li><p><span>Monitor market trends and identify new opportunities for growth within the BPO and AI-enabled services landscape.</span></p><br></li></ul><span>Requirements</span><ul><li><p><span>Minimum of <strong>10 years of business development experience</strong>, including strong experience within the <strong>BPO industry</strong>.</span></p><br></li><li><p><span>Proven track record of winning new BPO clients and achieving revenue targets.</span></p><br></li><li><p><span>Strong understanding of BPO services, solutions, and commercial models.</span></p><br></li><li><p><span>Experience selling BPO services to clients in the <strong>United States, Europe, and/or the Gulf region</strong>.</span></p><br></li><li><p><span>Strong understanding of market trends, including the growing role of <strong>AI and Agentic AI within the BPO industry</strong>.</span></p><br></li><li><p><span>Previous experience leading or managing a business development or sales team.</span></p><br></li><li><p><span>Excellent communication, presentation, negotiation, and relationship-management skills.</span></p><br></li><li><p><span>Strong ability to engage and influence senior-level stakeholders and decision-makers.</span></p><br></li><li><p><span>Bachelor’s degree in Business, Marketing, or a related field is preferred.</span></p><br></li></ul><span>Preferred Qualifications</span><ul><li><p><span>An established network of potential clients and senior decision-makers within the target markets.</span></p><br></li><li><p><span>Strong connections within the healthcare, retail, or telecommunications industries.</span></p><br></li><li><p><span>Experience selling multiple BPO service lines, including customer service, technical support, HRO, or AI-enabled support services.</span></p><br></li><li><p><span>Experience working across international markets and managing complex enterprise sales cycles.</span></p><br></li><li><p><span>Strong commercial mindset with the ability to identify, develop, and convert high-value business opportunities.</span></p><br></li></ul><span>What We Offer</span><ul><li><p><span>A <strong>remote working opportunity</strong> with exposure to international markets.</span></p><br></li><li><p><span>The opportunity to play a key role in driving business growth across the United States, Europe, and the Gulf region.</span></p><br></li><li><p><span>A senior leadership position with significant ownership of business development strategy and revenue growth.</span></p><br></li><li><p><span>The opportunity to work with evolving BPO solutions, including AI-enabled and Agentic AI support services.</span></p><br></li><li><p><span>A dynamic environment focused on growth, client acquisition, and market expansion.</span></p><br></li></ul><span>Join Our Team</span><p><span>If you’re an experienced <strong>BPO business development leader</strong> with a proven ability to win new clients, build strong commercial relationships, and drive revenue growth across international markets, we’d love to hear from you.</span></p><br><p><span>Apply today and take the next step in leading business development across the <strong>US, Europe, and Gulf markets</strong>.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose As a Project Lead in Tarjama&amp;, you will be responsible for managing multiple language-related projects simultaneously, ensuring that they are delivered on time and within scope.<br> Through effective written and verbal communication ensure that operations teams are clear on the scope, complexity, and expectations of clients for all projects and that the clients are kept fully informed as to the progress, and status of their projects.<br> This role also involves ensuring tasks are effectively assigned and any resource or quality concerns are promptly escalated to senior staff members.<br> Duties &amp; Responsibilities Account and Financial Management: Manage key accounts with varied project types, ensuring client satisfaction while achieving an acceptable profit level to ensure repeat business from clients and to add real value.<br> Work closely with the commercial team to support the financial management of assigned accounts including revenue forecasting each month and project cost management.<br> Prepare quotes and invoices using project management software to ensure that we generate revenue and meet our business goals.<br> Task Management and Progress Monitoring: Assign tasks to team members and track task completion, ensuring that project tasks are completed on time and to the required standard.<br> Monitor project progress and report to the team lead and other stakeholders using project management tools and techniques to ensure that projects meet our client's requirements and expectations.<br> Cross-Functional Collaboration: Work with our team of language professionals to ensure that project deliverables are of high quality and meet our clients' specifications.<br> Project Management Process Improvement: Ensure adherence to company standards and procedures in project management to maintain our reputation for delivering high-quality language services.<br> Support in Developing and implementing project management processes and tools to enhance our project management capabilities as instructed, ensuring that we are continuously improving our project management practices.<br> Identify errors and areas of improvement in the projects and report the needed to the relevant stakeholders.<br> Documentation and Communication: Maintain project documentation, including project plans, reports, and communications, using document management software such as SharePoint, Google Drive, etc.<br>, to ensure that we have accurate records of our projects.<br> Attend and lead conference calls with clients and team members when needed.<br> Attend regular client meetings, documenting these and distributing minutes/actions to the team.<br> Education, Experience &amp; Qualifications Bachelor's degree in business, management, industrial engineering, or any related field.<br> (3-5) years of experience in managing projects, with at least 1 year in localisation industry.<br> Excellent organizational and time management skills, with the ability to prioritize tasks and work under pressure.<br> Excellent attention to details to ensure that high quality standards are maintained.<br> Ability to meet strict deadlines and to manage competing priorities and changing demands.<br> Ability to follow instructions and work independently whilst using own initiative.<br> Knowledge of working with TMS and CAT tools is essential.<br> Ability to establish and maintain effective working relationships with colleagues, managers and clients Essential fluency in both English &amp; Arabic.<br> An additional language would be advantageous.<br> Behavioural Competencies Initiative Problem Solving &amp; Decision Making Team Oriented Adaptability Ability to Work under Pressure Communication Emotional Intelligence &amp; Empathy Adaptability Delegation Planning &amp; Organizing Stakeholder Management Technical Competencies Knowledge of translation and localization processes and technologies, CAT tools .<br> Good knowledge of all aspects of localisation projects including internationalisation, DTP workflows, various translation workflows, Familiarity with workflow management software Technical writing Localization Project Methodologies Localization Product Knowledge Budget Management Conflict Management Cost Management Reporting Skills Research Skills Risk Management</span> </div>

<p>About the Role As a Software Engineer-Test Automation at Aspire, you will play a key role in ensuring the quality and reliability of our backend services through robust test automation. This position requires 80-90% overlap with EST hours and is preferred for candidates based in the APAC region. You will focus on building and maintaining automated test frameworks using TypeScript and Playwright, while also contributing to production backend code in Java or Kotlin. This role demands a strong commitment to test automation, CI/CD integration, and collaboration with cross-functional teams to deliver high-quality software solutions. What You'll Do Design, implement, and manage automated test frameworks using TypeScript and Playwright. Write functional, integration, and API test cases to ensure comprehensive coverage. Develop and maintain backend services using Java or Kotlin. Debug, troubleshoot, and perform root-cause analysis for identified issues. Integrate automated tests into CI/CD pipelines for seamless execution. Contribute independently to production code, not only test code. Collaborate with cross-functional teams to ensure quality throughout the development lifecycle. What You'll Need Strong professional backend engineering experience. Strong test engineering and automation experience. Hands-on experience developing backend services using Java or Kotlin. Advanced TypeScript skills. Hands-on Playwright experience, including creating and maintaining test frameworks. Experience writing functional, integration, and API tests. Ability to write clear, comprehensive, and maintainable test cases. Strong debugging, troubleshooting, and root-cause analysis skills. Experience working with CI/CD pipelines and automated test execution. Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar standards. Ability to contribute independently to production code, not only test code. (Nice-to-have) Experience with cloud platforms, containerized services, or microservice architectures. (Nice-to-have) Experience with performance, reliability, accessibility, or contract testing. (Nice-to-have) REST APIs and backend services. (Nice-to-have) Git and pull-request workflows. (Nice-to-have) CI/CD platforms. (Nice-to-have) Web and mobile web testing tools. Why Aspire In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation. Be part of a remote-first organization where flexibility is embraced. Work and learn alongside talented engineers and technology leaders. Explore opportunities to learn and grow through technical and non-technical training programs. Gain global exposure by working on products with international teams and clients. Attend virtual and in-person international technology conferences to expand your knowledge and network. Nursery reimbursement benefit and Aspire Wellness Program. Exposure to working in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong professional backend engineering experience.</li><li>Strong test engineering and automation experience.</li><li>Hands-on experience developing backend services using Java or Kotlin.</li><li>Advanced TypeScript skills.</li><li>Hands-on Playwright experience, including creating and maintaining test frameworks.</li><li>Experience writing functional, integration, and API tests.</li><li>Ability to write clear, comprehensive, and maintainable test cases.</li><li>Strong debugging, troubleshooting, and root-cause analysis skills.</li><li>Experience working with CI/CD pipelines and automated test execution.</li><li>Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar standards.</li><li>Ability to contribute independently to production code, not only test code.</li><li>(Nice-to-have) Experience with cloud platforms, containerized services, or microservice architectures.</li><li>(Nice-to-have) Experience with performance, reliability, accessibility, or contract testing.</li><li>(Nice-to-have) REST APIs and backend services.</li><li>(Nice-to-have) Git and pull-request workflows.</li><li>(Nice-to-have) CI/CD platforms.</li><li>(Nice-to-have) Web and mobile web testing tools.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Your mission is to be the engineer your team looks to for direction.<br> You will solve the complex problems in your team's domain independently, and you will raise the bar for everyone around you, in the code that ships, the tests that guard it, and the standards the team holds itself to.<br> DZ moves fast on a surface where mistakes cost real money: instant digital-goods fulfilment, live payments, chargeback exposure.<br> This role is about owning your team's domain deeply enough that speed and correctness stop being a trade-off.<br> What you'll do Own significant features and services end to end in your team's domain, architecting them with well-accepted patterns for iterative, autonomous development and future scale, applying bounded contexts and minimising cross-service dependencies so failures stay contained.<br> Consistently ship production-ready, self-documenting code, and set the team's standard for AI-assisted development: treat generated code like a peer PR, catch the subtly and confidently wrong output, and know when writing it by hand is faster and safer.<br> Apply TDD and mocks where they earn their place, refactor towards testability, and never merge untested code — including adding the failure cases that AI-generated happy-path tests omit.<br> Diagnose issues systematically within your services and across service boundaries, tune the team's monitoring, and use operational and business metrics as the basis for stability and performance work.<br> You'll be an active participant in your team's on-call.<br> Look actively for vulnerabilities in your own code and in peer reviews, applying secure defaults for auth, input validation and data handling, and design features with abuse in mind (rate limits, velocity checks, idempotency), flagging fraud and risk trade-offs early rather than after launch.<br> Anticipate and communicate blockers, delays and cost overruns before they need escalating, work dependencies to resolution without waiting on other teams, and drive continuous improvement of the team's practices.<br> Mentor teammates deliberately, including to build redundancy so you are not the only person who can support a critical part of the domain and maintain the runbooks and ADRs that make the team's context legible to both people and tooling.<br> Immediate, large-scale impact on a high-growth business Top-of-the-market compensation packages Work alongside top regional talent, with team members from Talabat, Careem, Etisalat, and more What you'll bring 5–8 years building production software, with deep ownership of services in a live, revenue-carrying system.<br> Strong depth in at least one of DZ's stacks (TypeScript, Go, C#) plus solid Postgres and AWS working knowledge, and the curiosity to get productive in the others.<br> Real expertise in a domain you've held for a while: the services, how they interact, and how data flows between them not just the parts you wrote.<br> A security and abuse lens by default: solid OWASP grasp, correct handling of secrets and sensitive data, and an understanding of payment-surface threats such as card testing and credential handling.<br> The judgement to weigh cost against value, including where AI leverage genuinely saves time versus where it adds risk someone will pay for later.<br> Communication that lands with technical and non-technical audiences alike, a habit of seeking feedback as readily as giving it, and comfort with open, respectful disagreement.<br></span> </div>

<p>Proudly voted a Great Place to Work , we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big! Meet the team! The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team. As a Customer Success Executive, you will be responsible for ensuring our clients have the best experience possible throughout their journey with Unifonic. You will serve as the main point of contact for customers, building strong, long-lasting relationships while understanding their business needs and helping them maximize the value of our solutions. At Unifonic, our dynamic and energetic Customer Success team works closely with clients to drive adoption, deliver exceptional service, and support them in achieving their business goals. If you're passionate about customer success, enjoy solving problems, and thrive in a fast-paced, ever-evolving environment, you'll fit right in. Help us shape the future of communication by:</p><p><strong>Desired Candidate Profile</strong></p><h2>What you ll bring:</h2><ul><li>+2 years of experience in a customer-facing role such as customer success, account management, customer support, or client services.</li><li>Experience with SaaS, CPaaS, or other tech/consumption-based products is a plus.</li><li>Basic understanding of SaaS business models and genuine interest in learning how enterprise customers derive value from technology platforms.</li><li>Ability to build rapport and trust with customer stakeholders, including day-to-day users and team leads.</li><li>Comfortable working with, or eager to learn, Success Plans and success metrics to track customer outcomes.</li><li>Strong communication skills, both written and verbal, with the ability to explain technical or product concepts clearly.</li><li>Self-motivated, curious, and a strong team player who thrives in a fast-paced environment.</li><li>Organized and detail-oriented, with a customer-first mindset and a track record of following through on commitments.</li></ul><h2>Craft and Toolkit:</h2><ul><li>SaaS &amp; Customer Success</li><li>CRM Systems</li><li>Customer Onboarding &amp; Product Adoption</li><li>Customer Health &amp; Success Metrics</li><li>Data Analysis &amp; Reporting</li><li>Conversational AI &amp; CPaaS (basic knowledge)</li><li>QBRs &amp; Customer Reviews</li><li>Churn Prevention &amp; Account Growth</li><li>Technical Product Communication</li><li>Cross-functional Collaboration</li></ul><h2>Character Traits:</h2><ul><li>Analytical thinking and problem-solving approach problems clearly, use data, and find solutions.</li><li>Ownership and accountability take responsibility and follow projects through to completion.</li><li>Communication explain ideas clearly and listen to others across teams.</li><li>Collaboration work well with others and support team goals.</li><li>Adaptability and learning adjust to change and keep learning new skills or tools.</li><li>Mentorship and knowledge sharing help others grow and share what you know.</li><li>Resilience stay calm under pressure and handle setbacks constructively.</li><li>Quality and attention to detail do work carefully and strive for improvement.</li><li>Advocacy and innovation encourage best practices, efficiency, and new ideas</li></ul>

<p><h4>Responsibilities</h4> <p>Receives the accounts within the portfolio under their responsibility and the nature of the transaction according to the decision of the EWS Committee, for the purpose of starting to manage the relationship with clients referred by the concerned committee.</p> <p>Monitors and manages the accounts for which a decision has been made by the EWS Committee, including all accounts (commercial, companies, and large corporations) that have been transferred to the Credit Processing Unit, and takes/follows up on the necessary corrective actions for these accounts.</p> <p>Manages the relationship with clients, conducts field visits, prepares visit reports and cash flow reports in coordination with all relevant departments such as Business Development, Credit Review, and Legal Department whenever necessary, reviews all terms, agreements, and contracts, and revises the account plans, CVI, and risk ratings according to the direct supervisor's instructions.</p> <p>Performs an audit of the early warning indicators for clients listed on the early warning lists, develops an action plan and timeline, and follows up on correcting the indicators that led to the inclusion of these accounts (account restructuring and enhancing guarantees) to help accelerate the return of the account to normal status within the Business Development departments or transfer it to Credit and Legal follow-up departments as per specified periods.</p> <p>Modifies account coding in the banking system for purposes such as changing account manager/profitability, etc.</p> <p>Examines client compliance with issued administrative decisions and all financial and non-financial conditions and commitments. In case of breach, submits memorandums to decision-makers that enhance the bank’s position regarding guarantees, pricing, and imposing all fees and commissions resulting from clients’ failure to meet all conditions and requirements outlined in the administrative decisions.</p> <p>Prepares periodic reports to the EWS Committee, including updates on progress in the action plan, detailing the determinants and commitments related to studying the removal of accounts listed within the Credit Processing Unit and their return to the business portfolio or direct transfer to the legal department.</p> <p>Serves as an original/alternate member within the business continuity plan and emergency teams assigned to him/her, executing all required tasks according to the plan to minimize crisis impacts and resume operations as quickly as possible.</p> <h4>Requirements</h4> <ul> <li>University degree in Administrative Sciences, Banking, or any related field.</li> <li>Practical experience of no less than five (5) years in various banking functions, including three (3) years in credit facilities.</li> <li>Good knowledge of English.</li> <li>Good knowledge of policies and procedures governing work and their updates (internal and external).</li> <li>Ability to analyze clients’ financial data, study the client’s financial position, and make credit decisions based on that information.</li> <li>Full knowledge of the services and products offered by the bank.</li> <li>Knowledge of technical and legal aspects related to various credit facilities provided by the bank.</li> <li>Practical and technical knowledge of laws related to corporate finance, documentation and verification, corporate law, bankruptcy, insolvency, and liquidation.</li> <li>Knowledge of the banking market, different market sectors, and existing economic conditions within the market scope.</li> <li>Knowledge of the instructions, laws, and regulations of the Central Bank of Jordan.</li> <li>Communication skills.</li> <li>Proficiency in computer use and dealing with different applied systems.</li> <li>Planning and organizational skills.</li> <li>Analytical and problem-solving skills.</li> <li>Negotiation and persuasion skills.</li> <li>Ability to handle work pressure.</li> </ul></p><p></p>

<p><h4>Responsibilities</h4> <p>Receives the accounts within the portfolio under their responsibility and the nature of the transaction according to the decision of the EWS Committee, for the purpose of starting to manage the relationship with clients referred by the concerned committee.</p> <p>Monitors and manages the accounts for which a decision has been made by the EWS Committee, including all accounts (commercial, companies, and large corporations) that have been transferred to the Credit Processing Unit, and takes/follows up on the necessary corrective actions for these accounts.</p> <p>Manages the relationship with clients, conducts field visits, prepares visit reports and cash flow reports in coordination with all relevant departments such as Business Development, Credit Review, and Legal Department whenever necessary, reviews all terms, agreements, and contracts, and revises the account plans, CVI, and risk ratings according to the direct supervisor's instructions.</p> <p>Performs an audit of the early warning indicators for clients listed on the early warning lists, develops an action plan and timeline, and follows up on correcting the indicators that led to the inclusion of these accounts (account restructuring and enhancing guarantees) to help accelerate the return of the account to normal status within the Business Development departments or transfer it to Credit and Legal follow-up departments as per specified periods.</p> <p>Modifies account coding in the banking system for purposes such as changing account manager/profitability, etc.</p> <p>Examines client compliance with issued administrative decisions and all financial and non-financial conditions and commitments. In case of breach, submits memorandums to decision-makers that enhance the bank’s position regarding guarantees, pricing, and imposing all fees and commissions resulting from clients’ failure to meet all conditions and requirements outlined in the administrative decisions.</p> <p>Prepares periodic reports to the EWS Committee, including updates on progress in the action plan, detailing the determinants and commitments related to studying the removal of accounts listed within the Credit Processing Unit and their return to the business portfolio or direct transfer to the legal department.</p> <p>Serves as an original/alternate member within the business continuity plan and emergency teams assigned to him/her, executing all required tasks according to the plan to minimize crisis impacts and resume operations as quickly as possible.</p> <h4>Requirements</h4> <ul> <li>University degree in Administrative Sciences, Banking, or any related field.</li> <li>Practical experience of no less than five (5) years in various banking functions, including three (3) years in credit facilities.</li> <li>Good knowledge of English.</li> <li>Good knowledge of policies and procedures governing work and their updates (internal and external).</li> <li>Ability to analyze clients’ financial data, study the client’s financial position, and make credit decisions based on that information.</li> <li>Full knowledge of the services and products offered by the bank.</li> <li>Knowledge of technical and legal aspects related to various credit facilities provided by the bank.</li> <li>Practical and technical knowledge of laws related to corporate finance, documentation and verification, corporate law, bankruptcy, insolvency, and liquidation.</li> <li>Knowledge of the banking market, different market sectors, and existing economic conditions within the market scope.</li> <li>Knowledge of the instructions, laws, and regulations of the Central Bank of Jordan.</li> <li>Communication skills.</li> <li>Proficiency in computer use and dealing with different applied systems.</li> <li>Planning and organizational skills.</li> <li>Analytical and problem-solving skills.</li> <li>Negotiation and persuasion skills.</li> <li>Ability to handle work pressure.</li> </ul></p><p></p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! Making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p> <h4>The job in a nutshell</h4> <p>The Senior Backend Engineer will be part of the tech team and will be expected to create, maintain, test, and debug scalable backend services and web applications. The ultimate goal is to provide fully functional, stable, and high-performing systems that power Foodics products at scale.</p> <p>This role requires strong experience in backend engineering with a primary focus on .NET technologies, while also being comfortable working on existing and evolving PHP Laravel services and applications.</p> <h4>What you will do</h4> <ul> <li>Establish and guide the architecture of several backend services and web applications.</li> <li>Collaborate with product managers, designers, and engineers across multiple teams.</li> <li>Design and implement scalable, secure, and high-performance backend systems.</li> <li>Develop and maintain APIs and microservices primarily using .NET technologies.</li> <li>Contribute to and maintain existing PHP Laravel applications and services.</li> <li>Write clean, maintainable, and well-tested code.</li> <li>Solve complex performance problems and architectural challenges.</li> <li>Integrate data from various services, third-party systems, and databases.</li> <li>Improve system reliability, scalability, and observability.</li> <li>Participate in code reviews and mentor junior engineers.</li> <li>Research and help adopt new technologies, frameworks, and engineering practices.</li> <li>Look for ways to reduce technical debt, improve performance, and organize the code base.</li> </ul> <h4>What are we looking for?</h4> <ul> <li>A minimum of 3 years of experience developing large-scale backend systems and web applications.</li> <li>Strong experience with .NET / C# is a must.</li> <li>Good hands-on experience with PHP Laravel.</li> <li>Experience designing and building scalable backend services with focus on high availability, low latency, and reliability.</li> <li>Solid understanding of REST APIs and distributed systems.</li> <li>Strong experience with relational databases and database design.</li> <li>Experience with caching and queuing technologies such as Redis.</li> <li>Solid understanding of background jobs and asynchronous processing.</li> <li>Experience writing unit and integration tests.</li> <li>Good understanding of software engineering principles and design patterns such as SOLID.</li> <li>Experience working in fast-paced engineering environments.</li> <li>Strong analytical and problem-solving skills.</li> <li>Experience leading technical initiatives or projects is a plus.</li> <li>Experience with cloud platforms and containerized environments is a plus.</li> <li>Experience with monitoring and observability tools is a plus.</li> <li>Experience with foodtech or SaaS products is a plus.</li> <li>Strong communication skills and ability to work effectively with different stakeholders.</li> <li>Communicating well verbally in English.</li> <li>Ability to adapt to time zone differences and thrive in a remote working environment.</li> </ul> <h4>What we offer you</h4> <p>We believe you will love working at Foodics!</p> <p>We offer highly competitive compensation packages, including bonuses and the potential for shares.</p> <p>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</p> <p>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</p> <p>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</p></p><p></p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! Making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p> <h4>The job in a nutshell</h4> <p>The Senior Backend Engineer will be part of the tech team and will be expected to create, maintain, test, and debug scalable backend services and web applications. The ultimate goal is to provide fully functional, stable, and high-performing systems that power Foodics products at scale.</p> <p>This role requires strong experience in backend engineering with a primary focus on .NET technologies, while also being comfortable working on existing and evolving PHP Laravel services and applications.</p> <h4>What you will do</h4> <ul> <li>Establish and guide the architecture of several backend services and web applications.</li> <li>Collaborate with product managers, designers, and engineers across multiple teams.</li> <li>Design and implement scalable, secure, and high-performance backend systems.</li> <li>Develop and maintain APIs and microservices primarily using .NET technologies.</li> <li>Contribute to and maintain existing PHP Laravel applications and services.</li> <li>Write clean, maintainable, and well-tested code.</li> <li>Solve complex performance problems and architectural challenges.</li> <li>Integrate data from various services, third-party systems, and databases.</li> <li>Improve system reliability, scalability, and observability.</li> <li>Participate in code reviews and mentor junior engineers.</li> <li>Research and help adopt new technologies, frameworks, and engineering practices.</li> <li>Look for ways to reduce technical debt, improve performance, and organize the code base.</li> </ul> <h4>What are we looking for?</h4> <ul> <li>A minimum of 3 years of experience developing large-scale backend systems and web applications.</li> <li>Strong experience with .NET / C# is a must.</li> <li>Good hands-on experience with PHP Laravel.</li> <li>Experience designing and building scalable backend services with focus on high availability, low latency, and reliability.</li> <li>Solid understanding of REST APIs and distributed systems.</li> <li>Strong experience with relational databases and database design.</li> <li>Experience with caching and queuing technologies such as Redis.</li> <li>Solid understanding of background jobs and asynchronous processing.</li> <li>Experience writing unit and integration tests.</li> <li>Good understanding of software engineering principles and design patterns such as SOLID.</li> <li>Experience working in fast-paced engineering environments.</li> <li>Strong analytical and problem-solving skills.</li> <li>Experience leading technical initiatives or projects is a plus.</li> <li>Experience with cloud platforms and containerized environments is a plus.</li> <li>Experience with monitoring and observability tools is a plus.</li> <li>Experience with foodtech or SaaS products is a plus.</li> <li>Strong communication skills and ability to work effectively with different stakeholders.</li> <li>Communicating well verbally in English.</li> <li>Ability to adapt to time zone differences and thrive in a remote working environment.</li> </ul> <h4>What we offer you</h4> <p>We believe you will love working at Foodics!</p> <p>We offer highly competitive compensation packages, including bonuses and the potential for shares.</p> <p>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</p> <p>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</p> <p>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p>Join the <b>Engineering </b>department under our <b>Grow Inclusive Internship</b> Program for <b>Persons with Disabilities</b>, a<b> paid 1–3 month</b> internship opportunity and gain impactful practical experience in a professional work environment.</p><br><p>This program is designed to support students and graduates on their learning journey by enhancing both technical and soft skills, while providing meaningful hands-on experience that contributes to career development.</p><br><p><strong>Team Key Activities:</strong><br></p><br><ul><li><p>Coordinate new site installations, relocations, dismantling, and site access.</p><br></li><li><p>Supervise 5G site installations, TSSR reviews, and Nokia equipment swaps.</p><br></li><li><p>Monitor project progress and coordinate with cross-functional teams.</p><br></li><li><p>Manage JEPCO poles activities, including surveys, installation, and dismantling.</p><br></li><li><p>Maintain project reports, master sheets, and ensure timely project delivery.</p><br></li><li><p>Coordinate the provision of required materials and equipment for projects.</p><br></li></ul> <br> <br><br> What We Need From You <br> <p>We are looking for a <b>graduate or Final year student</b> holding a Bachelor's degree in <b>Electrical or Communications Engineering</b>.</p><br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Overview</strong><br>Our client is a leading large company in the field of SaaS &amp; FinTech, offering robust tech-driven financial and operational ecosystems across multiple jurisdictions. They are seeking a highly analytical and experienced leader to maintain the absolute integrity, accuracy, and timeliness of the group s multi-entity financial ecosystem.</p><p><strong>Key Responsibilities</strong></p><p><strong>Group Consolidation</strong>: Support the monthly, quarterly, and annual consolidation of all multi-currency group entities, including complex intercompany eliminations and transfer pricing arrangements.</p><p><strong>Financial Reporting</strong>: Produce accurate, timely consolidated financial statements in strict compliance with IFRS standards.</p><p><strong>Technical Accounting Authority</strong>: Act as the primary technical authority on IFRS, specifically leading IFRS 15 compliance for subscription, usage-based, and multi-element SaaS contracts.</p><p><strong>Audit Management</strong>: Lead and coordinate the group s external and statutory audit processes across all jurisdictions, serving as the main point of contact for external auditors.</p><p><strong>Budgeting &amp; Management Reporting</strong>: Guide the annual budgeting and periodic reforecasting processes while delivering automated monthly management reports and tracking critical SaaS/FinTech metrics.</p><p><strong>Process Automation</strong>: Champion the standardization of the chart of accounts and evaluate the adoption of AI and automation tools to streamline the close and improve reporting speed.</p><p><strong>Team Leadership</strong>: Manage and mentor a geographically distributed accounting team, cultivating a culture of high performance, accuracy, and clear accountability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements &amp; Qualifications</strong></p><p><strong>Education</strong>: Minimum of a Bachelor s degree (BA) in Accounting or Finance.</p><p><strong>Professional Certification</strong>: CPA or CMA is a great plus.</p><p><strong>Experience</strong>: 10+ years of progressive accounting experience, with significant exposure at a group/consolidation level.</p><p><strong>Industry Experience</strong>: Mandatorily worked within a SaaS, subscription-based, or FinTech environment.</p><p><strong>Languages</strong>: Full business fluency in both English and Arabic.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking a Data Protection &amp; DLP Design Expert to protect organizational data from leakage and ensure that backups and data protection mechanisms are securely designed and governed.<br> The role focuses on translating data classification requirements into practical, enforceable controls and reviewing existing data protection measures against industry best practices and NCA ECC standards.<br> Key Responsibilities: Translate data classification into practical controls — defining what data is sensitive and how it must be protected.<br> Design DLP (Data Loss Prevention) coverage across endpoints, email, web, and cloud, as applicable.<br> Ensure DLP integration with key tools, including Email Gateway, MDM, endpoint agents, and proxy/CASB solutions where used.<br> Review current DLP and backup/data protection setups against best practices and NCA ECC; recommend improvements.<br> Define secure baselines, including policy settings, exception handling, tuning, encryption alignment, and retention policies.<br> Define SOC/SIEM monitoring and response use-cases, such as suspected data exfiltration and policy violations.<br> Deliver evidence artifacts for audits, along with runbooks, SOPs, and training/knowledge transfer materials.<br> Arabic Speakers 6 years of relevant experience in data protection, DLP design, and governance.<br> Strong understanding of data classification frameworks and how to operationalize them into technical controls.<br> Experience reviewing and improving DLP and backup/data protection architectures against compliance standards, particularly NCA ECC.<br> Ability to define secure configuration baselines and exception-handling processes.<br> Experience collaborating with SOC/SIEM teams to define monitoring and incident response use-cases.<br> Strong documentation skills for audit evidence, runbooks, and SOPs.<br> Strong communication skills to deliver training and knowledge transfer to internal teams.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking to fill a full-time opportunity for an entry-level Software Developer.</p><p><strong>How will you make an impact:</strong></p><ul><li>Strong understanding and experience with SQL (MSSQL/ORACLE), HTML, and JavaScript</li><li>Willingness to learn PERL</li><li>Knowledge of CSS, DHTML, XML, and Apache</li><li>Ability to analyze, research, and solve problems</li><li>Ability to manage multiple tasks with little supervision</li><li>Ability to learn quickly</li><li>Strong written and oral communication skills across teams of varying technical expertise</li></ul><p><strong>Nice to have:</strong> interest/experience in QA testing</p><p><strong>What we are looking for:</strong></p><ul><li>Program client requested enhancements (which may include communicating directly with clients)</li><li>Identify, analyze, research, and resolve bugs</li><li>Test all coding changes</li><li>Document coding changes and solutions</li><li>Perform full software development life cycle processes (design, implement/code, test, maintain)</li></ul><p>We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.</p><p>Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact EMAIL_ADDRESS for assistance.</p><p>We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-SC</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong understanding and experience with SQL (MSSQL/ORACLE), HTML, and JavaScript Willingness to learn PERL Knowledge of CSS, DHTML, XML, and Apache Ability to analyze, research, and solve problems Ability to manage multiple tasks with little supervision Ability to learn quickly Strong written and oral communication skills across teams of varying technical expertise</p><p><strong>Nice to have:</strong> interest/experience in QA testing</p><p><strong>What we are looking for:</strong></p><ul><li>Program client requested enhancements (which may include communicating directly with clients)</li><li>Identify, analyze, research, and resolve bugs</li><li>Test all coding changes</li><li>Document coding changes and solutions</li><li>Perform full software development life cycle processes (design, implement/code, test, maintain)</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span ><b>Job tasks and responsibilities:</b></span></p><ul><li>Analyze business and sales requirements and contribute to transforming them into system features and enhancements across platforms such as K2-based BPM , Microsoft Dynamics CRM , CAD (Oracle procedures) , and internal applications (e.g., BSA ), using currently adopted technologies subject to change based on future business or technical decisions.</li><li>Participate in the development, testing, and deployment of features within business support systems using technologies such as .NET , SQL , and React (for modernized UIs), while ensuring adherence to quality and performance standards.</li><li>Support business workflow automation and digital process initiatives by contributing to the configuration, development, or troubleshooting of the K2 BPM system or any other future workflow platform as adopted.</li><li>Assist in maintaining and debugging backend processes and job schedulers (e.g., Hangfire ) to support operational needs and ensure background tasks are running reliably.</li><li>Troubleshoot and resolve issues related to relational databases (such as SQL Server or Oracle), including stored procedures, queries, and data logic while remaining open to working with any future database technologies selected by the organization.</li><li>Collaborate with vendors to report issues, follow up on problem resolution, and ensure alignment between internal business requirements and vendor-delivered solutions especially for systems like CAD or outsourced applications.</li><li>Provide internal users with system support and training to ensure proper usage of deployed applications and address their inquiries or functional issues effectively.</li></ul><p><b>What We Need From You</b></p><p>A Bachelor's degree in: Computer science, computer engineering, software engineering and any major related to IT.</p><p>Soft Skills</p><ul><li>Analytical Thinking</li><li>Collaboration &amp; Inclusion</li><li>Data Analysis</li><li>Follow up &amp; Coordination</li></ul><p>Technical Skills</p><ul><li>OOP principle.</li><li>C#.Net.</li><li>Database Queries</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A Bachelor's degree in: Computer science, computer engineering, software engineering and any major related to IT.</p><p>Soft Skills</p><ul><li>Analytical Thinking</li><li>Collaboration &amp; Inclusion</li><li>Data Analysis</li><li>Follow up &amp; Coordination</li></ul><p>Technical Skills</p><ul><li>OOP principle.</li><li>C#.Net.</li><li>Database Queries</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Associate – Core &amp; Data Systems supports the development, maintenance, and monitoring of core financial systems and data platforms.<br> The role involves assisting in database operations, system integrations, reporting, and daily operational support to ensure system stability, data accuracy, and business continuity.<br> Responsibilities Assist in managing and supporting core systems, including database operations and application services.<br> Execute SQL queries and support data extraction, validation, and analysis tasks.<br> Monitor system performance, troubleshoot issues, and escalate incidents when required.<br> Support daily operational activities such as transaction monitoring and reporting.<br> Participate in system releases, testing, and deployment activities.<br> Support integrations with external systems and APIs (e.<br>g., payment systems, reporting platforms).<br> Collaborate with internal teams (IT, Operations, Finance, Marketing) to support business requirements.<br> Document processes, procedures, and technical configurations.<br> Assist in maintaining dashboards and reports for business and operational insights.<br> Ensure compliance with security, data protection, and operational standards.<br> Bachelor’s degree in computer science, Information Systems, or related field.<br> 1-3 years of experience in business support systems, IT support, or related roles.<br> Basic knowledge of SQL and relational databases (preferably Oracle).<br> Understanding of system operations, APIs, and data flows.<br> Familiarity with Linux/Unix operating systems and basic command-line usage.<br> Good analytical and problem-solving skills.<br> Ability to work under pressure and handle critical incidents.<br> Strong communication and teamwork skills.<br> Preferred Experience Exposure to financial systems, payment platforms, or telecom environments.<br> Basic understanding of reporting tools or dashboards.<br> Familiarity with monitoring tools or job schedulers (e.<br>g., Jenkins).<br> Key Competancices : Attention to detail Accountability and ownership Continuous learning mindset Time management and prioritizatio</span> </div>

<p>Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. About the Role &amp; Team The Commercial Manager supports the development and execution of commercial strategies for renewal and new business opportunities. The role partners closely with Sales, Bid Management, Finance, Legal, Contract Management and Technical teams to deliver commercially sound, profitable and compliant business outcomes. What you will do Jointly develop and implement deal-specific commercial strategies with senior management for tailored standard renewal and new business opportunities, including deal structure, negotiation strategy, non-standard terms and competitive positioning. Support the review and evaluation of commercial structures, including financial framework, deal risks, contractual terms, regulatory compliance, delivery considerations and full lifecycle impacts. Support pricing proposals, commercial offers and contract development for renewal and new business opportunities. Provide financial modelling support, including price structure, CAPEX, cash flow, profitability and the commercial impact of terms and conditions. Participate in customer negotiations to help secure commercially and financially sound agreements that deliver value to both SITA and the customer. Work with SITA solution and technical teams to align commercial approaches with technical solutions, delivery models and limitations. Act as a commercial representative on applicable opportunities, supporting discussions on commercial terms and conditions with internal and customer stakeholders. Develop, advocate and support optimum financial viability of opportunities within the total contract structure. As part of a team, identify, quantify, assess and report risks associated with bids and opportunities. Support compliance with company regulations, including bid process, delegation of authority, governance and commercial policies. Who You Are 3-5 years of experience as Commercial Manager, alongside experience in pricing, commercial finance, bid management support, financial analysis, deal structuring or a related field. Strong understanding of commercial pricing, financial modelling, profitability analysis and commercial strategy. Ability to support complex commercial opportunities and work effectively within cross-functional teams. Strong analytical, negotiation, communication and stakeholder management skills. Ability to balance customer requirements with business objectives, governance requirements and financial performance. Bachelor degree in Finance, Business Administration, Economics, Engineering, Commercial Management or a related discipline is preferred. Commercial Pricing, Commercial Strategy, Financial Modelling, Profitability Analysis, Negotiation, Market Benchmarking, Risk Assessment and Stakeholder Management. Nice to Have Experience in aviation, airlines, airports, travel technology, telecommunications, technology services or consulting. Exposure to international or regional commercial environments is advantageous. Additional European language capability is an advantage, particularly German, Russian, French, Spanish, Italian or other European languages. Experience supporting customer-facing commercial negotiations, pricing reviews or strategic bid discussions. Qualifications WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Salary / Compensation Note Hidden (-999)</p><p><strong>Desired Candidate Profile</strong></p><p>Who You Are 3-5 years of experience as Commercial Manager, alongside experience in pricing, commercial finance, bid management support, financial analysis, deal structuring or a related field. Strong understanding of commercial pricing, financial modelling, profitability analysis and commercial strategy. Ability to support complex commercial opportunities and work effectively within cross-functional teams. Strong analytical, negotiation, communication and stakeholder management skills. Ability to balance customer requirements with business objectives, governance requirements and financial performance. Bachelor degree in Finance, Business Administration, Economics, Engineering, Commercial Management or a related discipline is preferred. Commercial Pricing, Commercial Strategy, Financial Modelling, Profitability Analysis, Negotiation, Market Benchmarking, Risk Assessment and Stakeholder Management. Nice to Have Experience in aviation, airlines, airports, travel technology, telecommunications, technology services or consulting. Exposure to international or regional commercial environments is advantageous. Additional European language capability is an advantage, particularly German, Russian, French, Spanish, Italian or other European languages. Experience supporting customer-facing commercial negotiations, pricing reviews or strategic bid discussions.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.<br> Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.<br> Why This Role Matters At Lucidya, we are building products that help some of the region's most recognizable brands understand and engage with their customers at scale.<br> As our platform grows, so does the complexity of the problems we solve.<br> Great product ideas are easy.<br> Turning them into products that customers actually use, engineers can confidently build, and the business can successfully launch is much harder.<br> That's where this role comes in.<br> As a Product Owner, you'll sit at the center of product delivery.<br> You'll be responsible for turning customer problems, product strategy, and business priorities into clear, actionable work that engineering and design teams can execute with confidence.<br> Your impact won't be measured by how many Jira tickets you create.<br> It will be measured by how effectively you help the team build the right things, reduce delivery friction, avoid costly rework, and deliver meaningful value to customers faster.<br> You'll work closely with Product Managers, Designers, Engineers, QA, and customer-facing teams to ensure everyone understands the problem we're solving, why it matters, and what success looks like.<br> If you enjoy bringing structure to ambiguity, asking great questions, and helping teams move faster without sacrificing quality, you'll thrive here.<br> What You'll DoCreate clarity where others see complexity You'll take customer feedback, business requests, product strategy, and technical requirements and transform them into clear user stories, acceptance criteria, workflows, and requirements that teams can confidently build from.<br> Own squad readiness You'll make sure backlog items are ready before they enter development.<br> Engineers shouldn't be discovering major requirements halfway through a sprint.<br> You'll ensure the team has the context, detail, and alignment needed to deliver predictably.<br> Help the team build the right things You'll partner closely with Product Managers to break large initiatives into smaller, valuable releases that allow us to learn quickly and deliver customer value faster.<br> Drive productive collaboration You'll act as the bridge between product, design, engineering, QA, and customer-facing teams, ensuring everyone is aligned on priorities, scope, dependencies, and expected outcomes.<br> Challenge unclear thinking When requirements are vague, assumptions are risky, or priorities don't make sense, you'll ask the hard questions.<br> Respectfully, but confidently.<br> Reduce delivery friction You'll identify risks, dependencies, and gaps before they become problems.<br> Your goal is to help the team spend less time clarifying work and more time delivering value.<br> Protect quality and customer experience You'll think beyond the happy path by considering edge cases, permissions, error handling, workflows, and usability before features reach customers.<br> Support successful launches You'll help ensure internal teams understand what is being released, how it works, and what customers should expect through clear release notes, documentation, and enablement materials.<br> Who You AreYou bring structure without creating bureaucracy You love organization, but you know process should help teams move faster, not slow them down.<br> You care about outcomes, not ticket completion Closing a story isn't success.<br> Solving a customer problem is.<br> You ask great questions You naturally challenge assumptions, uncover hidden requirements, and identify risks before they become expensive mistakes.<br> You communicate clearly You can explain a complex technical requirement to a designer, a customer problem to an engineer, and a product decision to a stakeholder without creating confusion.<br> You thrive in cross-functional environments You enjoy working closely with engineers, designers, QA, Product Managers, and customer-facing teams to solve problems collaboratively.<br> You have strong product delivery experience You have at least 3 years of experience as a Product Owner, Business Analyst, Associate Product Manager, or a similar role where you've owned requirements, backlog management, and delivery readiness.<br> You're comfortable with technical concepts You don't need to write code, but you're comfortable discussing APIs, integrations, data models, permissions, workflows, and platform behavior with engineering teams.<br> You're comfortable with ambiguity You won't always receive perfect requirements or complete information.<br> You're able to create clarity and move things forward without waiting for every answer.<br> You'll likely stand out if you have experience with: B2B SaaS products Customer Experience (CX) platforms Social listening or customer engagement tools CRM, CDP, analytics, or workflow products AI-powered products and automation Arabic-first or MENA-focused products Product analytics and adoption metrics What Success Looks Like Within your first few months: Backlog items enter development with significantly fewer unanswered questions.<br> Sprint planning becomes more predictable because work is properly prepared and understood.<br> Engineers spend less time seeking clarification and more time building.<br> Rework decreases because requirements, edge cases, and acceptance criteria are defined upfront.<br> Stakeholders trust delivery updates because expectations, trade-offs, and risks are communicated clearly.<br> Product releases are smoother because internal teams are prepared and aligned.<br> Most importantly, customers receive better products because the team consistently understands the problem before building the solution.<br> What The Hiring Process Will Look Like 1.<br> Intro call with TA 2.<br> Interview with HM 3.<br> Case Study 4.<br> Presentation Interview 5.<br> Culture fit / Offer At Lucidya, we care deeply about ownership, curiosity, speed, and continuous improvement.<br> We look for people who challenge ideas respectfully, communicate openly, and genuinely care about building products that solve real customer problems.<br> If that sounds like the environment where you do your best work, we'd love to meet you.<br></span> </div>