Technical Analysts Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Organizational Background</b></p><p>Anera (American Near East Refugee Aid) is a non-political, non-religious international humanitarian and development organization that has worked for decades to address the development and relief needs of communities across the Middle East, including Palestine, Lebanon and Jordan. Anera delivers programs in education, health, economic development and emergency relief, working closely with local partners and communities.</p><p><br></p><p><b>Project Background</b></p><p>The Gaza Support Program provides critical humanitarian support to Palestinian patients and their accompanying family members who have been displaced from Gaza and are receiving specialized medical treatment in Jordan. The program operates across accommodation sites and partner hospitals in Amman, coordinating closely with the Jordan Hashemite Charity Organization (JHCO), partner medical facilities, and other service providers to ensure patients receive dignified, timely, and well-coordinated care across medical, psychosocial, and basic support components.</p><p>To strengthen the program's clinical coordination and case management capacity, Anera Jordan is seeking a consultant to serve as Medical Coordinator on a part-time basis for a period of four months.</p><p><br></p><p><b>Objective of the Consultancy</b></p><p>The objective of this consultancy is to provide specialized clinical verification and reporting support to the Gaza Support Program, ensuring that medical case files, clinical reports, and supporting documentation are reviewed for accuracy, completeness, and consistency. The consultant will serve as a clinical reviewer and technical resource person to the Project Manager and program team — verifying case data, reviewing medical reports, and preparing structured caseload reporting and analysis — enabling the program team to deliver effective, evidence-based, and dignified care to Gazan patients in Jordan under Anera scope of coverage. </p><p><br></p><p><b>Scope of Work</b></p><p><b>The consultant will be responsible for the following:</b></p><p><br></p><ul><li><b>Case File &amp; Clinical Report Verification</b>: To verify medical evacuation case files and trackers maintained by the project team for completeness and data quality, monitoring cost utilization against category ceilings, and to review medical reports, diagnoses, and treatment plans submitted by partner hospitals for clinical accuracy and appropriateness, providing clinical opinion to support case decisions under the Project Manager's strategic oversight; to participate as needed (not on a daily basis) in clinical coordination meetings or case conferences to clarify questions arising from case reviews, and to escalate discrepancies, high-risk/urgent cases, or non-medical support needs to the Project Manager/Project Officer in a timely manner, without independently authorizing such services.</li></ul><p>&nbsp;</p><ul><li><b>Reporting, MEAL &amp; Data Management</b>: To prepare structured monthly reports summarizing caseload status, clinical risk flags, and verification findings based on reviewed case data, and to contribute verified clinical indicators and narrative inputs to monthly, quarterly, and donor reports and MEAL dashboards, while maintaining strict confidentiality and data protection standards for all patient information.</li></ul><p>&nbsp;</p><ul><li><b>Technical Support</b>: To provide input on updating standardized clinical documentation tools, case review checklists, and verification-related SOPs for Project Manager approval, and to offer ad hoc clinical/technical guidance to the program team on specific case questions as they arise.</li></ul><p>&nbsp;</p><p><b>Deliverables</b></p><p><br></p><ul><li> Verify medical evacuation tracker and case files against existing and newly submitted patient supporting documentation from partner hospitals; flag discrepancies and urgent cases that may exceed the funding cap. / Monthly, ongoing</li></ul><p><br></p><ul><li> Review medical reports shared by partner hospitals and prepare a comprehensive report on findings, flagging discrepancies or risks; participate in coordination meetings as needed to clarify clinical questions and share MoMs. / Monthly, ongoing </li></ul><p><br></p><ul><li> Provide input on program templates, documentation tools, and verification-related standard operating procedures (SOPs) to support MEAL data inputs and ensure accurate documentation and record-keeping. / Months 1–2 (initial), Month 4 (final review)</li></ul><p><br></p><ul><li> Final report with caseload summary, outcomes, handover notes, and recommendations. / Last 5 working days</li></ul><p> &nbsp;</p><p><b>Duration &amp; Level of Effort</b></p><p>The consultancy will require an estimated level of effort of up to 15 days per month over a four-month period (up to 60 consultancy days in total). The consultant will perform the assignment based on the agreed deliverables and timelines, with in-person presence at the Anera Jordan office, hospitals, or accommodation sites as required for the completion of specific deliverables and case reviews. The exact start date will be confirmed upon contracting.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications &amp; Experience</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree in Medicine, Public Health, Health Management, or a closely related field; advanced degree is an asset.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Minimum 3–5 years of relevant professional experience in case management, health coordination, or medical program support in a humanitarian or development context.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience working with vulnerable populations including patients, refugees, or displaced persons; prior experience with medical evacuation programs or hospital coordination is a strong asset.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Strong data management and reporting skills; experience maintaining case trackers, beneficiary databases, or similar tools (Excel, Kobo, or similar) — this is a core requirement.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with JHCO operational frameworks, Jordanian health system referral pathways, or MHPSS principles is highly desirable.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Strong organizational, coordination, and interpersonal skills; ability to work effectively across multiple partners in a fast-paced environment.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with data management platforms is an advantage.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Fluent Arabic and working proficiency in English (written and verbal).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to handle sensitive, confidential information with professionalism, discretion, and cultural sensitivity.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to work independently, manage competing priorities, and deliver quality outputs within agreed timelines — as required of a consultancy engagement.</p><p><br></p><p><b>Reporting &amp; Coordination</b></p><p>The consultant will coordinate with the Project Manager – Gaza Support Program, with oversight from the Deputy Director of Programs (DDP) at Anera Jordan. </p><p><br></p><p><b><span></span>Safeguarding &amp; Code of Conduct</b></p><p>Given that the program serves vulnerable, war-affected children, the consultant must adhere at all times to Anera's Child Safeguarding Policy, Code of Conduct and Protection from Sexual Exploitation and Abuse (PSEA) standards. The selected consultant will be required to sign these policies prior to commencing work and may be subject to reference and background checks. Any safeguarding or child protection concern must be reported immediately to the Project Manager.</p><p><br></p></div>

<p>BACKGROUND ON IMPACT AND REACH IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. The IMPACT team comprises specialists in data collection, management and analysis, GIS and remote sensing. IMPACT was launched at the initiative of ACTED, an international NGO with headquarters based in Paris and presence in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, which allows IMPACT to benefit from ACTED s operational support in its fields of intervention. We are currently looking for a Senior Assessment Officer to support our team in the occupied Palestinian territory (oPt) Position: Senior Assessment Officer Shelter &amp; Site Management Contract duration: 3 months and half with possibility of extension (Pending funding confirmation). Starting Date : ASAP Location : Amman, Jordan COUNTRY PROFILE The humanitarian situation in the occupied Palestinian territories (oPt) has reached dire levels, particularly in the Gaza Strip, where ongoing hostilities have resulted in mass displacement, the collapse of basic services, and a near-total breakdown of civilian infrastructure. With 2.1 million people affected, access to food, water, healthcare, and shelter remains critically limited. The scale of destruction and access constraints have created an environment where humanitarian needs far exceed available resources. Together, these dynamics have driven acute and widespread humanitarian needs. Against this backdrop, IMPACT Initiatives is planning a range of research activities to support an evidence- and needs-based humanitarian response. In 2026, IMPACT will conduct a number of cash and market assessments in order to better inform the response as it responds to the post ceasefire context. POSITION PROFILE Under the line management of the Research Manager, the Senior Assessment Officer is jointly responsible for the implementation of REACH s Shelter and Site Management assessments, including the preparation, data collection, analysis, drafting, dissemination, and evaluation stages. The primary assessment sitting under the SAO will be the Comprehensive Shelter Needs Assessment and associated Joint Analysis Workshop. Additionally, targeted assessments are expected to be developed and implemented throughout the contracted period. Extensive external coordination is expected, both in facilitating the assessment and positioning IMPACT within the newly forming Shelter, Land and Sites cluster. This position requires strong research skills, an analytical mind, creativity, independence, and an interest in the context. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. RESPONSIBILITIES The Senior Assessment Officer s responsibilities include: PROJECT/RESEARCH CYCLE MANAGEMENT • Ensuring the assessment, analysis, and support material development are planned and implemented in a structured and coherent manner, in line with relevant project and strategic objectives, and with global IMPACT guidelines. • Managing the relevant assessment cycle stages, including oversight of research design, data collection, or analysis. • Collaborating with other members of the IMPACT Shelter and Sites team and ensuring alignment and efficiency between team activities and outputs. CONTEXTUAL UNDERSTANDING • Guiding secondary data review and efforts to better understand the information landscape, and how the assessment contributes to strategic response objectives. • Keeping up to date with the shifting oPt context, especially around the Shelter, Land and Sites cluster merge. RESEARCH AND TECHNICAL SKILLS • Develop and implement specific Sites and Shelter based assessments. The candidate should have a technical interest in research development on areas relating to shelter vulnerability, displaced person vulnerabilities, site management (including site profiling, site community engagement, site care and maintenance) • Comprehensive secondary data review for triangulating relevant assessment data • Development of additional support materials to ensure operational efficiencies and output effectiveness, including necessary guidance notes, KII facilitation guides and training materials. • Analysis of the collected data and drafting of the relevant outputs (i.e., shelter vulnerability reporting). • Experience working with qualitative assessments would be an advantage • Experience in attending and/or facilitating joint analysis workshops (e.g. IPC) would be an advantage STAFF MANAGEMENT AND TRAINING • Based on the developed training materials, supporting the training of the trainers and data collection staff on assessment objectives and tools, including in collaboration with project implementation partners. • Promoting capacity building across the IMPACT oPt mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience). • Providing day-to-day direct and indirect management of the research team within their workstream. COORDINATION Internal Coordination • Interacting autonomously with HQ departments and may serve as mission focal point for particular themes or technical areas; • Coordinating with research units and teams to move forward or improve aspects of the research cycle; • Supporting senior management with designing, planning, and implementing strategies, and objectives. External Coordination • Coordinating with relevant actors and partner organisations, including clusters, UN agencies and partner INGO and NNGOs, to ensure alignment with priority information needs. • Directly engaging with the Site Management Cluster, Shelter Cluster, and newly forming Shelter, Land and Sites cluster to inform their assessment activities.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>Years of work experience 3 years of relevant working experience in a humanitarian setting, such as assessments, monitoring and evaluation, research design and analysis, etc.;</p><p>Research skills Excellent quantitative and qualitative research data analysis experience required, including experience with key informant interviews and quantitative tool design (KoBo);</p><p>Sampling and statistical skills experience in complex sampling design considered an advantage, ability to interpret descriptive statistics essential</p><p>Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums preferred;</p><p>Thematic experience Prior experience with Sites and Shelter research, or related professional experience, is required;</p><p>Communication/reporting skills Excellent verbal and written communication and drafting skills for effective reporting required;</p><p>Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities;</p><p>Academic qualifications Excellent academic qualifications, including a master s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.);</p><p>Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software an asset</p><p>Security environment Ability to operate in a complex and challenging security environment.</p><p>Experience in geographical region Past experience in the region is desirable;</p><p>Language skills Fluency in English required, Arabic is an asset</p>

<p>The Account Manager is accountable for the promotion of the company products/services, through a well-defined strategy and sound partnerships with existing/potential partners. S/He works towards optimizing sales volumes and champions marketing programs. Main Duties and Responsibilities • Identify, develop, and close new business opportunities. • Manage the full sales cycle from prospecting to contract closure. • Build and maintain strong relationships with customers and key stakeholders. • Understand client business requirements and position ERP solutions effectively. • Collaborate with pre-sales and technical teams to deliver tailored demonstrations and proposals. • Achieve and exceed sales targets and KPIs. • Maintain accurate pipeline and forecasting information within CRM systems.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Position Requirements</strong> • Strong understanding of ERP systems and business processes. • Hands-on experience with ERP platforms such as Oracle NetSuite and Microsoft Dynamics 365 is highly desirable. • Knowledge of Artificial Intelligence (AI) technologies, use cases, and business applications is considered an advantage. • Proven track record of achieving sales targets. • Excellent communication, presentation, and negotiation skills. • Self-motivated and customer-focused mindset. <strong>Education</strong> • Bachelor s degree in business administration, Information Technology, or a related field. <strong>Experience</strong> • 3+ years of experience in B2B software or ERP sales #LI-SK</p>

<p>The Testing Manager will lead and oversee all testing activities related to the implementation of a core banking system. The role is responsible for establishing the testing strategy, governing vendor-led testing execution, and ensuring that all system components meet the required functional, technical, and regulatory standards before deployment. The position will work closely with business stakeholders, technology teams, and external vendors to ensure comprehensive test coverage and high-quality system delivery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 14 years of experience</li><li>Proven experience in software testing, quality assurance, or test management</li><li>Proven experience managing testing for large-scale core banking system implementations</li><li>Demonstrated experience in test strategy development, test governance, and quality assurance frameworks</li><li>Experience managing end-to-end testing cycles , including System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing</li><li>Strong understanding of core banking system modules and banking operations</li><li>Experience managing test environments, defect tracking, and release readiness</li><li>Other Qualifications</li><li>Bachelor s degree in Computer Science, Information Systems, Engineering, or a related field</li><li>Strong leadership and coordination skills across business and technology teams</li><li>Strong stakeholder management and reporting capabilities</li><li>Excellent analytical and problem-solving skills</li></ul>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.<\/p>\n<p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.<\/p>\n<h4>About the Role<\/h4>\n<p>The Project \/ Delivery Manager owns one critical question:<\/p>\n<p><strong>\"How do we execute what we promised?\"<\/strong><\/p>\n<p>You take the Solution Consultant\u2019s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.<\/p>\n<p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.<\/p>\n<h4>Key Responsibilities<\/h4>\n<ol>\n <li><strong>Scoping & Handover from Solution Consultant<\/strong>\n <p>You step in once a pilot or project is conceptually approved.<\/p>\n <p><strong>Formal Handover<\/strong><\/p>\n <p>Receive full delivery context, including:<\/p>\n <ul>\n <li>Discovery findings<\/li>\n <li>Workflow maps and agent logic<\/li>\n <li>Success criteria and KPIs<\/li>\n <li>Pilot narrative and client expectations<\/li>\n <\/ul>\n <p>Clarify:<\/p>\n <ul>\n <li>Scope, constraints, dependencies, and assumptions<\/li>\n <li>Technical and operational boundaries<\/li>\n <\/ul>\n <p><strong>Scope Confirmation<\/strong><\/p>\n <p>Translate high-level workflows into clear delivery components:<\/p>\n <ul>\n <li>AI Agent versions (v0, v1, v2\u2026)<\/li>\n <li>Integrations, channels, and data sources<\/li>\n <li>Dashboards, reporting, and monitoring<\/li>\n <li>Training, enablement, and documentation<\/li>\n <\/ul>\n <p>Align internally and with the client on:<\/p>\n <ul>\n <li>What is in scope vs out of scope for each phase<\/li>\n <\/ul>\n <\/li>\n <li><strong>Detailed Planning & Backlog Management<\/strong>\n <p>This is where ideas become execution.<\/p>\n <p>You own:<\/p>\n <ul>\n <li><strong>Building the delivery plan and timeline:<\/strong><\/li>\n <ul>\n <li>Milestones, sprints, and go-live checkpoints<\/li>\n <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)<\/li>\n <\/ul>\n <li><strong>Creating and maintaining the delivery backlog:<\/strong><\/li>\n <ul>\n <li>Break down deliverables into tasks and subtasks<\/li>\n <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)<\/li>\n <\/ul>\n <li><strong>Keeping tools accurate and trusted:<\/strong><\/li>\n <ul>\n <li>Trello \/ Jira \/ Notion as the single source of truth<\/li>\n <li>Task status, blockers, due dates, and changes<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Coordination & Day-to-Day Execution<\/strong>\n <p>You are the operational heartbeat of each pilot or project.<\/p>\n <p>Responsibilities include:<\/p>\n <ul>\n <li>Running regular execution cadences:<\/li>\n <ul>\n <li>Standups and check-ins<\/li>\n <li>Progress reviews and decision syncs<\/li>\n <\/ul>\n <li>Ensuring tight collaboration between:<\/li>\n <ul>\n <li>Solution Consultants (business & workflows)<\/li>\n <li>Engineering and AI teams (implementation)<\/li>\n <li>Client stakeholders (CX, IT, Operations, Compliance)<\/li>\n <\/ul>\n <li>Driving execution discipline:<\/li>\n <ul>\n <li>Clear meeting notes<\/li>\n <li>Action items with owners and deadlines<\/li>\n <li>Relentless follow-up until closure<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>Risk, Change & Stakeholder Management<\/strong>\n <p>AI agent delivery comes with moving parts - you own visibility and control.<\/p>\n <p>You will:<\/p>\n <ul>\n <li>Maintain a risk & issues log covering:<\/li>\n <ul>\n <li>Technical risks (data access, integrations, latency, environments)<\/li>\n <li>Business risks (scope creep, stakeholder shifts, external dependencies)<\/li>\n <\/ul>\n <li>Manage change transparently:<\/li>\n <ul>\n <li>Assess impact on scope, timelines, and delivery<\/li>\n <li>Align with stakeholders before execution<\/li>\n <\/ul>\n <li>Provide clear, consistent communication:<\/li>\n <ul>\n <li>Status updates<\/li>\n <li>Escalations when needed<\/li>\n <li>Expectation management throughout the lifecycle<\/li>\n <\/ul>\n <\/ul>\n <\/li>\n <li><strong>UAT, Go-Live & Post-Go-Live Stabilization<\/strong>\n <p>Plan and coordinate:<\/p>\n <ul>\n <li>UAT cycles and acceptance criteria<\/li>\n <li>Go-live readiness and rollout plans<\/li>\n <\/ul>\n <p>Ensure smooth transition:<\/p>\n <ul>\n <li>Monitor early performance and issues<\/li>\n <li>Coordinate fixes and optimizations<\/li>\n <\/ul>\n <p>Own final handover:<\/p>\n <ul>\n <li>Documentation<\/li>\n <li>Support transition<\/li>\n <li>Clear ownership post-delivery<\/li>\n <\/ul>\n <\/li>\n<\/ol>\n<h4>Requirements<\/h4>\n<ul>\n <li>5-8 years in:\n <ul>\n <li>SaaS implementation<\/li>\n <li>Technical project management<\/li>\n <li>Digital or platform delivery<\/li>\n <\/ul>\n <\/li>\n <li>3+ years delivering enterprise projects with multiple stakeholders (business & IT)<\/li>\n <li>Proven experience with:\n <ul>\n <li>Integrations, APIs, and data-driven workflows<\/li>\n <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus<\/li>\n <li>Experience working closely with product and engineering teams in Agile\/Scrum environments<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Must-Have Skills<\/h4>\n<ul>\n <li><strong>Project & Delivery Excellence<\/strong>\n <ul>\n <li>Strong command of:\n <ul>\n <li>Scoping, timelines, milestones<\/li>\n <li>RAID (Risks, Assumptions, Issues, Dependencies)<\/li>\n <\/ul>\n <\/li>\n <li>Confident running:\n <ul>\n <li>Standups, execution reviews, steering meetings<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Technical Literacy (Non-Coding)<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>API-based integrations and webhooks<\/li>\n <li>Data flows between systems<\/li>\n <\/ul>\n <\/li>\n <li>Able to:\n <ul>\n <li>Read basic API documentation and JSON payloads<\/li>\n <li>Translate technical constraints into delivery decisions<\/li>\n <\/ul>\n <\/li>\n <li>Solid conceptual understanding of:\n <ul>\n <li>SaaS platforms<\/li>\n <li>LLMs and AI agent workflows<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Stakeholder Management & Communication<\/strong>\n <ul>\n <li>Can confidently manage:\n <ul>\n <li>CX leadership<\/li>\n <li>IT and engineering teams<\/li>\n <li>Internal product and AI stakeholders<\/li>\n <\/ul>\n <\/li>\n <li>Produces:\n <ul>\n <li>Clear documentation<\/li>\n <li>Actionable recaps<\/li>\n <li>Concise, honest status updates<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <\/li>\n <li><strong>Execution Mindset<\/strong>\n <ul>\n <li>Turns ideas into:\n <ul>\n <li>Tasks, owners, and deadlines<\/li>\n <\/ul>\n <\/li>\n <li>Keeps delivery tools always current and reliable<\/li>\n <li>Strong sense of ownership and follow-through<\/li>\n <\/ul>\n <\/li>\n <li><strong>AI Project Awareness<\/strong>\n <ul>\n <li>Comfortable with:\n <ul>\n <li>Iterative AI delivery (experiments, versions, evaluation cycles)<\/li>\n <li>Data privacy, guardrails, and quality metrics<\/li>\n <\/ul>\n <\/li>\n <li>Understands that AI delivery is adaptive, not linear<\/li>\n <\/ul>\n <\/li>\n<\/ul>\n<h4>Why Join Lucidya\u2019s AI Agents Team<\/h4>\n<ul>\n <li>Work at the intersection of AI, CX, and enterprise delivery<\/li>\n <li>Shape how AI agents are deployed in real-world, high-impact environments<\/li>\n <li>Partner with strong product, AI, and engineering teams<\/li>\n <li>Own delivery end-to-end - not just coordination<\/li>\n <li>Help define delivery standards for a brand-new AI business line<\/li>\n<\/ul>\n<p>Apply now and help us redefine the future of customer experience with AI agents.<\/p><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>UNICEF works in over 190 countries and territories to save children s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job it is a calling. UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package. Visit our website to learn more about what we do at UNICEF.</p><p>How can you make a difference? The purpose of this assignment is to strengthen UNICEF s global Education in Emergencies (EiE) response capacity within the Centre of Excellence (CoE) / Global Education Practice (GEP) by enhancing programme management, knowledge generation and management, data collection, monitoring and evaluation, reporting, communication, humanitarian advocacy, and capacity-building. The assignment will support UNICEF Country Offices (COs) in strengthening evidence-based programming across Level 2 and Level 3 emergencies, as well as protracted and at-risk contexts, with a focus on improving the generation, harmonization, real-time availability, analysis, documentation, and strategic use of data and evidence. This includes strengthening systems to track access, participation, retention, and learning continuity, particularly for displaced, refugee, and migrant children, children on the move overall. A strong emphasis will be placed on translating programme results, needs, and gaps into clear, data-driven insights and compelling humanitarian advocacy messages, and on ensuring that country-level achievements and challenges are effectively documented and amplified at regional and global levels, including partners and donors. The assignment will also contribute to strengthening coordination, standardized reporting and monitoring approaches, knowledge-sharing, and technical capacity across UNICEF offices and partners, supporting preparedness, response, recovery, and resilience-building efforts, with particular attention to the MENA region. Through these efforts, the assignment will reinforce UNICEF s leadership in advancing inclusive, resilient, and evidence-driven education systems for crisis-affected children and youth, including children on the move. Through these efforts, the assignment will support UNICEF s leadership in advancing inclusive, resilient, and evidence-driven education systems and services for crisis-affected children and youth, including children on the move.</p><p>If you would like to know more about this consultancy scope of work and detailed deliverables, please review the complete Terms of Reference here: ToR_TMCPHONE_NUMBER.pdf</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>To qualify as an advocate for every child you will have:</h2> <h3>Minimum requirements:</h3> <ul> <li><strong>Education:</strong> Advanced university degree (Master s degree or higher) in Education, Education in Emergencies, International Development, Social Sciences, Public Policy, International Relations, Humanitarian Affairs, Monitoring and Evaluation, Data Management, or another relevant field related to humanitarian and development programming.</li> <li><strong>Work Experience:</strong> Minimum 5 8 years of progressively responsible professional experience in Education in Emergencies (EiE), humanitarian programming, programme monitoring and evaluation (M&amp;E), data management, and/or education responses for displaced, refugee, asylum-seeking, migrant, and other children on the move.</li> <li>Demonstrated experience supporting humanitarian coordination, emergency reporting, information management, and evidence generation in Level 2 and/or Level 3 emergency contexts.</li> <li>Proven experience in monitoring humanitarian indicators and supporting reporting processes, including Humanitarian Action for Children (HAC), donor reporting, situation reports, dashboards, and other strategic reporting mechanisms.</li> <li>Strong experience in data collection, harmonization, analysis, visualization, and the development of analytical products to support evidence-based decision-making, programme adaptation, and learning continuity programming.</li> <li>Proven experience producing high-quality technical and knowledge products, including analytical reports, case studies, policy briefs, presentations, operational guidance, communication materials, and advocacy products.</li> <li>Experience facilitating knowledge-sharing initiatives, technical consultations, workshops, and inter-agency collaboration processes across global, regional, and country-level stakeholders.</li> <li>Previous experience working with UNICEF and/or within inter-agency humanitarian coordination mechanisms is strongly desirable.</li> </ul> <h3>Skills:</h3> <ul> <li>Strong technical expertise in Education in Emergencies (EiE), humanitarian programming, and learning continuity approaches for crisis-affected children and children on the move.</li> <li>Excellent knowledge of programme monitoring and evaluation methodologies, humanitarian indicators, results-based management, and accountability frameworks.</li> <li>Strong expertise in data management, information management, data analysis, visualization, and evidence generation in humanitarian contexts.</li> <li>Sound understanding of humanitarian coordination mechanisms, emergency response architecture, and humanitarian-development nexus approaches.</li> <li>Demonstrated ability to synthesize complex information and produce high-quality analytical, technical, and strategic written outputs for diverse audiences.</li> <li>Strong knowledge of UNICEF humanitarian frameworks and reporting processes, including Humanitarian Action for Children (HAC), situation reporting, and emergency monitoring systems.</li> <li>Excellent facilitation, coordination, stakeholder engagement, and partnership management skills.</li> <li>Ability to support harmonized reporting approaches, standardized indicators, and cross-country information-sharing processes.</li> <li>Excellent communication, drafting, interpersonal, and presentation skills.</li> <li><strong>Language Requirements:</strong> Fluent in English. Excellent language skills in both oral and written. Knowledge of another UN language is considered an asset</li> </ul> <h3>Desirables:</h3> <ul> <li>Experience supporting regional coordination, cross-country learning, and global or regional knowledge management initiatives.</li> <li>Experience developing dashboards, reporting tools, monitoring frameworks, SOPs, guidance materials, and knowledge management systems.</li> <li>Familiarity with UNICEF guidance and policies related to children on the move, refugee inclusion, and humanitarian programming.</li> <li>Experience supporting communication and advocacy efforts related to Education in Emergencies and humanitarian response.</li> </ul> <p>For every Child, you demonstrate...</p> <p>UNICEF s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values</p> <p>UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone , irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status. UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer reasonable accommodation for persons with disabilities. throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF . Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.</p> <p><br></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>The Sr. Analyst - Security Engineer is a part of the Aramex Technology team who will ensure the integrity, confidentiality, and availability of our digital assets and infrastructure. This role will implement and maintain robust security measures across networks and systems to protect against cyber threats, ensuring that our security practices align with business objectives.</p><br><br> <br> <p>This role requires staying up to date with the latest security trends, technologies, and regulations, and promptly responding to security incidents. The Sr. Analyst - Security Engineer will safeguard digital assets from cyber threats and collaborate closely with cross-functional teams to integrate security requirements into IT projects. This position demands technical expertise, proactive incident response, and a thorough understanding of current and emerging cybersecurity threats and solutions.</p><br><br>Job Description <br><p>Customer:</p><br><br> <ul> <li>Ensure the security and privacy of customer data by implementing robust security measures.</li> <li>Respond promptly to security incidents affecting customers, ensuring minimal impact and quick resolution.</li> <li>Provide technical support to customers regarding security issues.</li> <li>Proactively engage with internal customers within the Technology division and other parts of the business to understand their IT security requirements.</li> </ul> <p>People:</p><br><br> <ul> <li>Collaborate with other departments to integrate security into all aspects of the organization.</li> <li>Stay updated with the latest security trends and ensure continuous learning and development for the team.</li> </ul> <p>Operations:</p><br><br> <ul> <li>Oversee the implementation and maintenance of security infrastructure.</li> <li>Ensure that security tools and technologies are up-to-date and effectively configured.</li> <li>Manage and coordinate responses to security incidents and breaches.</li> <li>Ensure the security of our IT infrastructure by implementing best practices and monitoring systems to prevent and mitigate cyber threats.</li> <li>Oversee the delivery of IT security services and solutions worldwide, ensuring the highest levels of system and infrastructure availability.</li> </ul> <ul> <li>Integrate security considerations into the organization's change management processes to ensure that new systems, applications, and processes are securely implemented.</li> <li>Collaborate with IT teams to ensure that security is integrated into the architecture and design of all new systems and applications.</li> <li>Implement and manage data encryption solutions to protect sensitive data both in transit and at rest.</li> <li>Develop and maintain a patch management process to ensure all systems and applications are regularly updated and protected against known vulnerabilities.</li> <li>Ensure the security of all endpoint devices, using antivirus software, encryption, and endpoint detection and response (EDR) solutions.</li> </ul> <ul> <li>Conduct regular risk assessments and vulnerability analyses to identify, evaluate, and mitigate potential security threats to the organization.</li> </ul> <p>Financial Result:</p><br><br> <ul> <li>Ensure cost-effectiveness and benefit from acquired technologies and services.</li> <li>Collaborate with relevant teams to secure the necessary budget for security tools and solutions and monitor the validity of current subscriptions and licenses for these tools.</li> </ul><br>Job Requirements - Experience and Education <br><ul> <li>Bachelor's degree in Computer Science, Cybersecurity, or a related field.</li> <li>A Minimum of 1-3 years of experience in IT security roles, conducting security assessments, implementing security controls, and managing security incidents.</li> <li>Strong understanding of cybersecurity principles, frameworks, and best practices.</li> <li>Familiarity with security technologies and tools, such as firewalls, intrusion detection/prevention systems, EDR/XDR, WAF, and SIEM solutions.</li> <li>Excellent analytical, problem-solving, and decision-making skills, with the ability to assess complex security issues and recommend effective solutions.</li> <li>Familiarity with different operating systems and cloud platforms.</li> <li>Proficiency in using and managing Office 365 Security portals.</li> <li>Strong ability to work with remote teams.</li> <li>Knowledge of public key infrastructure components and their implementation.</li> <li>Understanding of DNS functionality and proper management practices.</li> <li>Awareness of common security vulnerabilities, including knowledge of OWASP, and ability to patch them effectively.</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Responsibilities</p><p>Brand Strategy &amp; Narrative</p><ul><li>Develop, refine, and govern avertra's brand strategy, positioning, and narrative in alignment with the company's mission, vision, and values.</li><li>Define and maintain unified brand guidelines across tone, voice, visual identity, and messaging for all internal and external touchpoints.</li><li>Oversee the brand hub and promote accurate, up-to-date usage across teams and regions.</li></ul><p>Product &amp; Portfolio Marketing</p><ul><li>Own the go-to-market narrative for the MiCustomer platform (MiPortal, MiAgent, MiComm) and our Digital Experience Services.</li><li>Translate complex offerings and value propositions into clear, compelling stories tailored to utilities and other regulated, customer-centric industries.</li><li>Produce and govern long-form assets such as brochures, presentations, and whitepapers that support sales and marketing.</li></ul><p>Integrated Marketing &amp; Demand Generation</p><ul><li>Partner with the CEO on bi-annual master campaign strategies and quarterly marketing roadmap planning.</li><li>Lead integrated, multi-channel marketing strategies aligned with business priorities that build awareness and qualified pipeline.</li><li>Govern content calendars across digital, social, and campaign initiatives, and oversee the company website with technical teams.</li><li>Define and track KPIs for performance, impact, and ROI across campaigns and channels, benchmarked against agreed targets.</li></ul><p>AI-Led Marketing &amp; Innovation</p><ul><li>Lead avertra's shift to an AI-first marketing function, designing a team workflow that uses AI across creation, validation, approvals, and rollout.</li><li>Identify, pilot, and scale AI tools that raise output, personalization, and brand consistency while protecting quality and brand integrity.</li><li>Set clear standards for responsible, on-brand AI use, and coach the team to work fluently alongside AI.</li></ul><p>Thought Leadership, Events &amp; Team</p><ul><li>Position avertra as a trusted authority in AI, digital transformation, and human-centered innovation, and empower employees as brand ambassadors.</li><li>Lead the selection, messaging, and execution of industry events and activations, using channels such as the MiCustomer User Group (MUG), surveys, and feedback loops.</li><li>Lead and mentor a growing team of creative and marketing professionals, building templates and toolkits that keep the brand consistent across touchpoints.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Core Mindset &amp; Traits</p><p>AI-First Marketer</p><p>You do not treat AI as a buzzword. You have used it to produce better work faster, and you are excited to build a marketing function where AI is woven into creation, personalization, and insight, with quality and brand integrity protected.</p><p>Brand Steward</p><p>You hold the line on a consistent brand across every touchpoint and region, and you know that consistency is what builds credibility over time.</p><p>Storyteller Who Simplifies Complexity</p><p>You translate technical products and enterprise services into narratives that customers, prospects, and employees immediately understand and remember.</p><p>Strategic and Hands-On</p><p>You set the strategy with leadership, then roll up your sleeves to execute, equally at home in a roadmap session and in the details of a campaign.</p><p>Data-Led</p><p>You define KPIs, measure impact and ROI, and let performance data guide where the budget and the team's energy go next.</p><p>Fair, Bold, and Empathetic Leader</p><p>You grow a creative team with clear priorities, strong delegation, and genuine care, and you make the hard calls with candor and respect.</p><p><br></p><p><br></p><p>Requirements &amp; Qualifications</p><p>Education</p><p>Bachelor's degree in Marketing, Communications, Branding, Business, or a related field. Master's degree is a plus.</p><p>Experience</p><ul><li>10+ years in brand strategy, marketing, or communications, including experience leading a team or function.</li><li>Proven track record building or evolving a brand, product narrative, or market positioning.</li><li>Demonstrated success leading integrated, multi-channel campaigns with measurable ROI.</li><li>Hands-on experience adopting AI tools within a marketing function.</li></ul><p>Knowledge, Skills &amp; Abilities</p><ul><li>Strong command of brand strategy, positioning, and storytelling, and the ability to translate complex ideas into clear, compelling narratives.</li><li>Ability to balance strategic thinking with hands-on execution in a dynamic environment.</li><li>Strong collaboration and stakeholder management across teams and regions.</li><li>Excellent written and verbal communication.</li></ul><p>Preferences</p><ul><li>Experience marketing enterprise SaaS platforms or consulting services.</li><li>Familiarity with utilities, energy, public sector, or digital transformation industries.</li><li>Certification or demonstrated depth in AI for marketing.</li><li>Exposure to go-to-market planning or commercial strategy, and multilingual capabilities.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>We are looking for a highly motivated and passionate candidate to </span><span>Developing services, applications and solutions based on business and sales requirements for Business Support Systems and Customer Care Applications as well as monitoring their performance and ensuring day-to-day smooth running of systems, in addition to maintaining deployed and subsequently recommending upgrades to improve the functionality and performance of systems.</span></p><br><p><span>Main Responsibilities, will include but will not be limited to:</span></p><br><ul><li><p><span>Studying business and sales requirements and subsequently developing them into services, applications, and solutions, as well as testing and integrating them&nbsp;with CRM and other enterprise systems and platforms&nbsp;and contributing to the optimization of implemented systems. In addition to maintaining and developing Zain internal and external web services and APIs&nbsp;including REST and SOAP APIs and third-party integrations</span></p><br></li><li><p><span>Developing programs and Integration processes for Business Support Systems and Customer Care Applications and touch points including Billing System, Provisioning System, CRM, ERP,&nbsp;</span><b><span>mobile applications, USSD, IVR, payment systems, external partners, and other enterprise platforms</span></b><span>, etc.</span></p><br></li><li><p><span>Assisting in coding, implementing and maintaining Relational Database Management (RDBM) systems within the company, as well as troubleshooting problems that may arise and recommending suitable corrective and preventive actions in that regard,&nbsp;including database development and integration using Oracle SQL and SQL server.</span></p><br></li><li><p><span>Developing and Administrating Zain Services using different technologies including Microsoft .Net Framework &amp; .Net Core (Web Services, Rest APIs, Microservices, back ends, etc...), Oracle PL/SQL, DELPHI,&nbsp;C#, Kafka and message queuing technologies, Redis, messaging and event-driven integration technologies, etc.</span></p><br></li><li><p><span>Monitoring the performance of servers and applications and ensuring they are running smoothly on a daily basis, as well as analyzing deployed products and subsequently reporting developmental areas to improve functionality of systems,&nbsp;performance, availability, stability, and reliability.</span></p><br></li><li><p><span>Administering and maintaining customer touch points web services including Zain Portal, Zain USSD, CRM, IVR, Zain APP, CMS,&nbsp;payment platforms, and other internal/external integration services, etc., as well as communicating requirements to vendors and ensuring that problems are followed up and resolved in a timely manner.</span></p><br></li><li><p><span>Analyzing and improving current system integrations and migration strategies &nbsp;</span><b><span>including modernization of legacy services and applications and adoption of scalable integration and microservices architectures</span></b><span>.</span></p><br></li><li><p><span>Maintaining the integrity and smooth functioning of the company's integration architecture,&nbsp;including APIs, microservices, Kafka and message queuing technologies, event-driven integrations, and integrations with internal and external systems.</span></p><br></li><li><p><span>Testing systems and effectively troubleshooting and debugging complications in an accurate and timely manner, as well as maintaining the archiving and documentation processes and creating SQL reporting service reports.&nbsp;Ensuring proper technical documentation, source control, code review, deployment, and CI/CD practices are followed for developed solutions.</span></p><br></li><li><p><span>Maintaining strong relationships with vendors and software providers and ensuring that continuous support and maintenance is provided to implemented systems,&nbsp;as well as coordinating technical integrations, requirements, testing, troubleshooting, and production support with internal and external parties.</span></p><br></li><li><p><span>Providing end users with required training for systems and applications deployed to end users and handling their complaints and inquiries to ensure proper utilization of the concerned systems.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><span>To be shortlisted for this position, you will need to comply with all of the below requirements:</span></p><br><ul><li><p>Holds a bachelor’s degree in <span>Computer Science, Computer Engineering</span> or any related field</p><br></li><li><p>Minimum : 1 year of relevant experience.</p><br></li></ul> <br> <br><br> About US <br> <p>We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees. </p><br><p>If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.</p><br> <br> <br> </div>

<p>SRD Center is seeking a French-Language Research and Editing Support Consultant for an anticipated international assignment focused on migration governance, Africa Europe cooperation and preparation of a strategic policy publication. The consultant will provide specialised French-language research, editorial and quality-assurance support to the Lead Migration Governance Expert and the wider research team. The role will involve reviewing French-language policy and institutional sources, supporting research concerning Francophone African partner countries, ensuring consistency between English- and French-language evidence, and reviewing or editing French-language content where required. This is a supporting position. The assignment's evaluated Lead Expert is expected to independently meet the required English and French language qualifications; therefore, this position complements rather than substitutes for the Lead Expert's bilingual capacity. The assignment will be implemented fully remotely. Tasks The French-Language Research / Editing Support Consultant will:</p><ul><li>Identify and review relevant French-language policy, governmental, institutional and research documents.</li><li>Support research on migration governance and Africa Europe cooperation, particularly relating to Francophone African countries.</li><li>Review French-language ministerial declarations, action plans, policy frameworks, meeting documents, institutional publications and other relevant sources.</li><li>Prepare concise English-language or bilingual summaries of important French-language documentation.</li><li>Support the Lead Expert in identifying evidence relating to institutional milestones, thematic developments, achievements and emerging migration-policy issues.</li><li>Assist with research on:</li><ul><li>migrant smuggling and trafficking in human beings;</li><li>return and reintegration;</li><li>legal migration and mobility;</li><li>international protection;</li><li>diaspora engagement and migration-development linkages.</li></ul><li>Support preparation and linguistic review of questions for stakeholder consultations where French is required.</li><li>Review notes or written inputs received from French-speaking stakeholders.</li><li>Assist in interpreting the meaning and policy context of French-language institutional terminology.</li><li>Develop and maintain a French-English terminology glossary for key migration-governance concepts.</li><li>Review French-language sections, summaries or other deliverables where required.</li><li>Edit French-language text for grammar, clarity, accuracy, consistency and professional policy style.</li><li>Check consistency of terminology and meaning between English and French versions of key content.</li><li>Support factual and linguistic verification of quotations, titles, institutional names and policy terminology.</li><li>Review translations to ensure that technical migration-governance concepts are conveyed accurately.</li><li>Support the final editorial and quality-assurance process.</li><li>Coordinate closely with the Lead Author, Research Support Expert and other members of the assignment team.</li><li>Maintain confidentiality and ensure careful handling of project documentation and stakeholder information.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A university degree in migration studies, international relations, political science, public policy, translation, languages, international development, social sciences or another relevant field.</li><li>Demonstrated experience in professional research, policy analysis, editing or technical writing.</li><li>Excellent command of French, preferably at native or near-native professional level, including advanced writing and editing ability.</li><li>Very good command of English, including the ability to work effectively with English-language research and policy documents.</li><li>Demonstrated experience editing or quality-assuring policy, analytical, research or international-development documents in French.</li><li>Knowledge of migration governance and migration policy is strongly preferred.</li><li>Familiarity with migration issues and institutional contexts in Francophone Africa is a strong advantage.</li><li>Familiarity with Africa Europe migration cooperation or regional migration-policy processes is desirable.</li><li>Experience reviewing governmental, intergovernmental or international-organisation documents.</li><li>Strong research and analytical skills.</li><li>Excellent attention to terminology, nuance, factual accuracy and consistency.</li><li>Ability to translate or summarise complex policy concepts accurately between French and English.</li><li>Familiarity with migration terminology relating to return and reintegration, legal migration, protection, trafficking/smuggling, diaspora and development is an advantage.</li><li>Experience working with international organisations, government institutions, research organisations or international development projects is desirable.</li><li>Ability to work independently and remotely while coordinating effectively with an international team.</li><li>Strong organisational skills and ability to work within short review and publication deadlines.</li></ul>

<p>SRD Center is seeking a highly qualified Team Leader / Senior Evaluation Expert to lead the final evaluation of a multi-year education sector system-strengthening programme in Jordan. The assignment will assess programme performance, achievements, challenges, sustainability, institutionalization, and lessons learned, with particular attention to education sector planning and policy, monitoring and evaluation, evidence-based decision-making, education data systems, institutional capacity development, governance, coordination, gender equality and inclusion, education financing, and crisis-sensitive planning. The evaluation will apply a mixed-method, theory-based and utilization-focused approach involving desk review, stakeholder consultations, key informant interviews, focus group discussions, qualitative and quantitative analysis, triangulation, and preparation of evaluation reports and presentations. The Team Leader will have overall responsibility for the technical quality of the evaluation and will lead the evaluation methodology, fieldwork, analysis, reporting, stakeholder engagement, and coordination of the evaluation team.</p><p>Tasks</p><p>The Team Leader will be responsible for:</p><ul><li>Providing overall technical leadership and management of the evaluation.</li><li>Leading the development and refinement of the evaluation methodology and approach.</li><li>Reviewing programme documents, strategies, results frameworks, monitoring data, previous evaluations, studies, and relevant policy documents.</li><li>Leading preparation of the inception report, including the evaluation matrix, reconstructed Theory of Change, stakeholder mapping, sampling approach, data collection tools, and detailed workplan.</li><li>Supervising and coordinating the work of the evaluation team.</li><li>Allocating responsibilities among team members and ensuring consistency across all evaluation activities.</li><li>Leading key informant interviews, focus group discussions, stakeholder consultations, and other data collection activities.</li><li>Leading the in-country and field component of the evaluation.</li><li>Assessing programme relevance, coherence, effectiveness, efficiency, impact, and sustainability.</li><li>Assessing institutional and system-level changes resulting from the programme.</li><li>Examining the sustainability and institutionalization of programme-supported reforms, systems, tools, processes, and capacities.</li><li>Applying data triangulation and appropriate qualitative and quantitative analytical methods.</li><li>Applying advanced evaluation approaches, where appropriate, including contribution analysis and/or outcome harvesting.</li><li>Identifying achievements, challenges, unintended results, good practices, and lessons learned.</li><li>Developing strategic, prioritized, practical, and actionable recommendations.</li><li>Leading presentations of preliminary and final evaluation findings to relevant stakeholders.</li><li>Leading preparation of the draft and final evaluation reports and recommendations matrix.</li><li>Ensuring that comments and feedback received during the review process are appropriately addressed.</li><li>Ensuring compliance with recognized evaluation quality standards and ethical principles.</li><li>Ensuring integration of gender equality, inclusion, human rights, confidentiality, cultural sensitivity, and do no harm principles throughout the evaluation.</li><li>Ensuring timely and high-quality completion of all deliverables.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A Master s degree or equivalent in Education, Social Sciences, International Development, Public Policy, Evaluation, or another relevant discipline.</li><li>At least 8 years of progressively responsible professional experience in programme evaluation, research, or analytical studies, preferably within the education sector.</li><li>Proven experience serving as Team Leader for at least two programme or project evaluations.</li><li>Demonstrated experience conducting evaluations for governments, international organizations, development partners, or similar institutions.</li><li>Strong knowledge of qualitative and quantitative evaluation methodologies.</li><li>Demonstrated experience with advanced evaluation approaches such as contribution analysis, outcome harvesting, theory-based evaluation, or similar approaches.</li><li>Strong expertise in one or more of the following areas:<ul><li>education sector planning and policy;</li><li>monitoring and evaluation;</li><li>education statistics and data systems;</li><li>EMIS and digital transformation;</li><li>education financing and budgeting;</li><li>institutional capacity development;</li><li>governance and partnership coordination;</li><li>gender equality and inclusion;</li><li>crisis-sensitive education planning.</li></ul></li><li>Excellent analytical, facilitation, stakeholder engagement, and report-writing skills.</li><li>Excellent command of English.</li><li>Willingness and ability to undertake travel and fieldwork within Jordan as required.</li><li>Knowledge of international evaluation norms, standards, ethics, human rights, gender equality, and evaluation quality assurance is highly desirable.</li><li>Previous experience in Jordan and/or the Middle East region is an advantage.</li></ul><p>Candidates must be independent from the programme being evaluated and should disclose any previous involvement that could represent an actual or perceived conflict of interest.</p>

<p>SRD Center is seeking a qualified National Evaluation Expert based in Jordan to join a multidisciplinary team undertaking the final evaluation of a multi-year education sector system-strengthening programme. The National Evaluation Expert will provide strong knowledge of the Jordanian education sector, institutional environment, national policies, stakeholders, and local context. The expert will work closely with the Team Leader and other evaluation team members throughout the inception, data collection, analysis, validation, and reporting phases. The assignment covers areas including education policy and strategic planning, monitoring and evaluation, education statistics and data systems, institutional capacity development, governance and coordination, education financing, gender equality and inclusion, digital transformation, crisis-sensitive education planning, and evidence-based decision-making. The position requires fluency in Arabic, good command of English, strong knowledge of the Jordanian education sector, and experience in evaluation, research, or analytical assignments.</p><p>Tasks</p><p>The National Evaluation Expert will be responsible for:</p><ul><li>Providing contextual and technical expertise on Jordan s education sector, institutions, policies, strategies, and reform environment.</li><li>Supporting refinement of the evaluation methodology to reflect the Jordanian institutional and education sector context.</li><li>Contributing to preparation of the inception report, evaluation matrix, stakeholder mapping, consultation plan, sampling approach, data collection tools, and workplan.</li><li>Supporting identification and mapping of relevant national and local stakeholders.</li><li>Reviewing national education strategies, policies, plans, monitoring frameworks, institutional documents, and other relevant sources.</li><li>Supporting the assessment of education sector reforms and institutional strengthening initiatives.</li><li>Conducting key informant interviews, focus group discussions, and stakeholder consultations in Arabic and/or English.</li><li>Facilitating engagement with government institutions, education authorities, field directorates, schools, development partners, and other education sector stakeholders.</li><li>Supporting field-level data collection and consultations within Jordan.</li><li>Supporting qualitative and quantitative data analysis and interpretation.</li><li>Contributing to assessment of programme relevance, coherence, effectiveness, efficiency, impact, and sustainability.</li><li>Assessing institutional ownership, capacity development, sustainability, and the extent to which programme-supported systems, tools, and approaches have been institutionalized.</li><li>Providing contextual interpretation of evaluation evidence and findings.</li><li>Supporting triangulation of evidence from national documents, programme information, interviews, focus groups, and other sources.</li><li>Contributing to identification of achievements, implementation challenges, lessons learned, good practices, and unintended results.</li><li>Contributing to development of realistic and context-sensitive recommendations.</li><li>Drafting and reviewing relevant sections of the evaluation reports.</li><li>Supporting preliminary findings presentations, validation discussions, and final presentations.</li><li>Ensuring appropriate consideration of local cultural and institutional factors during stakeholder consultations.</li><li>Supporting integration of gender equality, inclusion, human rights, confidentiality, informed consent, and do no harm principles throughout data collection and analysis.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>A Master s degree or equivalent in Education, Social Sciences, Statistics, Economics, Public Administration, Information Systems, Evaluation, or another relevant discipline.</li><li>At least 3 years of relevant professional experience in evaluation, research, assessment, policy analysis, or similar assignments.</li><li>Current professional base in Jordan.</li><li>Demonstrated knowledge of the Jordanian education sector, including relevant institutions, policies, strategies, structures, and reform priorities.</li><li>Experience supporting evaluations through qualitative and/or quantitative data collection and analysis.</li><li>Experience conducting stakeholder consultations, key informant interviews, and/or focus group discussions.</li><li>Technical expertise in one or more of the following areas:<ul><li>education sector planning and policy;</li><li>monitoring and evaluation;</li><li>education statistics and data systems;</li><li>EMIS and digital transformation;</li><li>education financing and budgeting;</li><li>institutional capacity development;</li><li>governance and partnership coordination;</li><li>gender equality and inclusion;</li><li>crisis-sensitive education planning.</li></ul></li><li>Fluency in Arabic.</li><li>Good command of English.</li><li>Strong analytical, research, communication, and report-writing skills.</li><li>Ability to work effectively within a multidisciplinary evaluation team.</li><li>Availability to participate in meetings, consultations, and field visits within Jordan.</li><li>Previous experience working with government institutions, international organizations, development partners, or education sector stakeholders in Jordan is a strong advantage.</li><li>Candidates must be independent from the programme being evaluated and should disclose any previous involvement that could represent an actual or perceived conflict of interest.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Location: Amman, Jordan Job Description: The Fresh Full Stack Developer is responsible for supporting the design, development, maintenance, and enhancement of application features across backend, frontend, and database layers.<br> This position is intended for a fresh graduate or early-career professional seeking to build practical experience within a structured development environment while working under the guidance of senior team members and adhering to established coding standards, SDLC processes, and architectural guidelines.<br> Key Responsibilities: Application Development: Support the development of backend services using C# and .<br>NET Core. Assist in the implementation of frontend components using jQuery, Bootstrap, and Metronic UI.<br> Contribute to the development and maintenance of RESTful APIs for internal and external use.<br> Participate in implementing business logic within multi-tenant environments under guidance.<br> Assist in maintaining Windows client applications where required.<br> Support mobile application tasks as assigned by the Development Team Lead.<br> Database &amp; Data Handling: Write and maintain basic SQL Server queries, views, and stored procedures with support from senior developers.<br> Support efforts to ensure data accuracy, consistency, and reliability.<br> Follow best practices for database access, transactions, and data handling.<br> Assist in troubleshooting data-related issues.<br> Code Quality &amp; Standards: Write clean, readable, and maintainable code in accordance with team standards.<br> Participate in code reviews and apply feedback in a timely manner.<br> Learn and follow defined architecture principles and design patterns.<br> Assist with improving and refactoring existing code under guidance.<br> Apply appropriate error handling, logging, and validation in assigned tasks.<br> SDLC &amp; Delivery: Work within Agile/Scrum methodology.<br> Participate in sprint planning, daily standups, reviews, and retrospectives.<br> Complete assigned tasks within agreed timelines with support from the team.<br> Collaborate with QA to resolve defects and improve application quality.<br> Support deployments to QA and UAT environments when required.<br> DevOps &amp; Repository Usage: Follow defined branching and merging practices.<br> Use GitHub / Azure DevOps repositories for source control.<br> Maintain clear and traceable commits aligned with assigned work items.<br> Assist in resolving build issues related to assigned code changes.<br> Knowledge Sharing &amp; Documentation: Document assigned modules, APIs, and implemented logic.<br> Maintain up-to-date technical documentation for completed work.<br> Participate in knowledge-sharing sessions.<br> Communicate progress, issues, and understanding of assigned features to team members.<br> Collaboration &amp; Communication: Work closely with Senior Developers and Development Team Lead.<br> Coordinate with QA, DevOps, and Infrastructure teams as needed.<br> Escalate blockers, questions, or unclear requirements in a timely manner.<br> Collaborate effectively with distributed teams.<br> Security &amp; Compliance: Follow secure coding practices.<br> Handle sensitive data responsibly and confidentially.<br> Comply with internal security policies and access controls.<br> Support logging, traceability, and audit requirements as needed.<br> Job Relations: Reports to Development Team Lead.<br> Works closely with Senior Developers, QA, DevOps, and Infra teams.<br> Coordinates with Technical Delivery Lead as required.<br> Bachelor’s degree in computer engineering, Computer Science, or related field.<br> Fresh graduate or up to 1 year of experience in software development.<br> Competencies: Willingness to learn and respond positively to feedback.<br> Good organizational and time management skills.<br> Effective communication and documentation ability.<br> Analytical thinking and a problem-solving mindset.<br> Ability to work effectively within a fast-paced team environment.<br> Skills: Backend: Basic knowledge of C# and .<br>NET Core. Frontend: Basic knowledge of HTML, CSS, JavaScript, jQuery, Bootstrap, and Metronic.<br> Database: Basic knowledge of Microsoft SQL Server.<br> Real-time: Exposure to SignalR is a plus.<br> Version Control: Familiarity with Git (GitHub / Azure DevOps).<br> CI/CD: Basic understanding of Azure DevOps Pipelines or similar tools.<br> Documentation: Familiarity with SharePoint or internal documentation tools.<br> Project Management: Familiarity with Jira / Azure Boards.<br> Preferred Skills: Academic projects, internships, graduation projects, or personal projects are considered an advantage.<br> Basic familiarity with C#, .<br>NET Core, SQL Server, JavaScript, jQuery, and web application concepts.<br> Exposure to Agile/Scrum, Git, Jira, DevOps, or CI/CD concepts is considered a plus.<br> Languages: Fluent in English (required).<br> Arabic proficiency (preferred).<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Mobile App Developers (React Native, Flutter, Swift, or Kotlin) to join the Tendem project (https://tendem.<br>ai/) and build native and cross-platform mobile applications for real-world use cases.<br> In this role, you'll apply your mobile engineering expertise to build stable, performant, and user-friendly applications for iOS and Android.<br> This part-time remote opportunity is ideal for professionals with hands-on experience shipping iOS and/or Android apps, working with platform APIs, and handling the full mobile development lifecycle.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Mobile App Developer, you'll design, build, and refine mobile applications across categories such as utilities, fitness/wellness, games, productivity, delivery, and content apps — for iOS, Android, or both, using native or cross-platform frameworks.<br> Key Responsibilities Build mobile applications using React Native, Flutter, Swift (iOS), or Kotlin (Android).<br> Implement responsive mobile UIs that follow platform conventions (iOS HIG, Material Design).<br> Integrate native device features (camera, push notifications, location, storage, biometrics).<br> Connect apps to backend APIs, handle offline state, caching, and synchronization.<br> Implement monetization features where required (in-app purchases, ads, subscriptions).<br> Review, debug, optimize, and refactor mobile application code to improve correctness, performance, battery efficiency, and maintainability.<br> Debug platform-specific issues and prepare builds for distribution (TestFlight, Play Console).<br> Educational qualifications At least 3 years of relevant experience in mobile app development (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in mobile application development, platform-specific UI/UX patterns, and building stable, high-quality mobile experiences for iOS and Android.<br> We are looking for specialists who can confidently work with native or cross-platform frameworks, integrate device APIs and backend services, and build production-ready mobile applications.<br> Strong attention to detail, performance awareness, and the ability to work independently are essential.<br> Technical Skills (Essential) Hands-on experience with at least one of: React Native, Flutter, Swift/SwiftUI (iOS), or Kotlin/Jetpack Compose (Android).<br> Solid understanding of mobile UI patterns, navigation, state management, and platform guidelines.<br> Experience integrating REST APIs, handling async data, and managing local storage.<br> Familiarity with native device APIs (notifications, camera, location, storage, biometrics).<br> Experience with mobile build tools, code signing, and submission to App Store / Google Play.<br> Experience implementing in-app purchases, ads, or subscriptions is a plus.<br> Familiarity with backend services such as Firebase, Supabase, or similar is a plus.<br> Additional requirements Strong attention to detail and commitment to performance, stability, and platform polish.<br> Self-directed work ethic with the ability to ship complete mobile features independently.<br> Portfolio of shipped mobile apps (required, with App Store / Google Play links preferred).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Mobile App Developers (React Native, Flutter, Swift, or Kotlin) to join the Tendem project (https://tendem.<br>ai/) and build native and cross-platform mobile applications for real-world use cases.<br> In this role, you'll apply your mobile engineering expertise to build stable, performant, and user-friendly applications for iOS and Android.<br> This part-time remote opportunity is ideal for professionals with hands-on experience shipping iOS and/or Android apps, working with platform APIs, and handling the full mobile development lifecycle.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Mobile App Developer, you'll design, build, and refine mobile applications across categories such as utilities, fitness/wellness, games, productivity, delivery, and content apps — for iOS, Android, or both, using native or cross-platform frameworks.<br> Key Responsibilities Build mobile applications using React Native, Flutter, Swift (iOS), or Kotlin (Android).<br> Implement responsive mobile UIs that follow platform conventions (iOS HIG, Material Design).<br> Integrate native device features (camera, push notifications, location, storage, biometrics).<br> Connect apps to backend APIs, handle offline state, caching, and synchronization.<br> Implement monetization features where required (in-app purchases, ads, subscriptions).<br> Review, debug, optimize, and refactor mobile application code to improve correctness, performance, battery efficiency, and maintainability.<br> Debug platform-specific issues and prepare builds for distribution (TestFlight, Play Console).<br> Educational qualifications At least 3 years of relevant experience in mobile app development (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in mobile application development, platform-specific UI/UX patterns, and building stable, high-quality mobile experiences for iOS and Android.<br> We are looking for specialists who can confidently work with native or cross-platform frameworks, integrate device APIs and backend services, and build production-ready mobile applications.<br> Strong attention to detail, performance awareness, and the ability to work independently are essential.<br> Technical Skills (Essential) Hands-on experience with at least one of: React Native, Flutter, Swift/SwiftUI (iOS), or Kotlin/Jetpack Compose (Android).<br> Solid understanding of mobile UI patterns, navigation, state management, and platform guidelines.<br> Experience integrating REST APIs, handling async data, and managing local storage.<br> Familiarity with native device APIs (notifications, camera, location, storage, biometrics).<br> Experience with mobile build tools, code signing, and submission to App Store / Google Play.<br> Experience implementing in-app purchases, ads, or subscriptions is a plus.<br> Familiarity with backend services such as Firebase, Supabase, or similar is a plus.<br> Additional requirements Strong attention to detail and commitment to performance, stability, and platform polish.<br> Self-directed work ethic with the ability to ship complete mobile features independently.<br> Portfolio of shipped mobile apps (required, with App Store / Google Play links preferred).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<p>At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.</p><p>As the Associate Customer Support, you will be primary point of contact for customers and has the responsibility to ensure that incidents are resolved, and change requests handled within the agreed SLA. You will be accountable for all incidents from opening to closing and must work with and chase all involved resolver groups to comply with SLAs.</p><p><b>What you will do</b></p><ul><li>Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs.</li><li>To ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations</li><li>When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Customer Support ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.</li><li>Ensure shortest possible restoration times by initiating the timely escalations to specialized Resolver groups inside and outside SITA according to the customer contracts and SLAs and monitoring requirements.</li><li>To proactively detect events related to Service Operations services conduct diagnostics, and provide service request ownership to ensure resolution of customer faults.</li><li>Reporting and escalating all observed incidents to proper SITA operational escalation points</li><li>When/where required, perform assigned tasks on 24 x 7 shifts basis</li><li>Provide professional support and assistance to SITA customers to understand their issues and open incidents for resolution by the SITA support organization with all the relevant and required information.</li><li>Attempt resolution of incidents at level 1 whenever possible and diagnose possible incident cause for referring incidents to the right resolver group.</li><li>Monitor incident resolution progress and chase up resolver groups for updates and resolution as per the defined product or customer SLA.</li><li>Work closely with all resolver groups including third party vendors to ensure timely resolution of all incidents</li><li>Key role in influencing customer satisfaction by the way he/she interacts with the customers especially when dealing with them on the phone.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in computer science, Computer Engineering, or relevant IT disciplines</li><li>0-1 years of experience in technical support, customer support or any related fields in IT industry. Preferably in a network service support environment.</li><li>Good knowledge and understanding of Network and Connectivity</li><li>Customer-specific services and solutions (for dedicated support)</li><li>Exposure to ITIL and network components and principles</li><li>Candidates who are CCNA certified will have an added advantage</li><li>Good knowledge in Microsoft products (Windows 11, MS Teams, office 365)</li><li>Excellent customer communication skills, both verbal and written in English</li></ul><p><b>Nice-to-Have:</b></p><ul><li>- Basic knowledge and understanding of Network protocols.</li><li>- Basic technical skills in networking, including LAN/WAN, routing, switching, wireless, and VPN technologies.</li><li>- Product and Service knowledge in one or several of the following areas at beginner level:<ul><li>Desktop services</li><li>Network Services</li><li>Customer-specific services and solutions (for dedicated support)</li></ul></li><li>- Exposure to ITIL and IT and network components and principles</li><li>- Experience working with IT network equipment (CISCO, Huawei, Juniper etc)</li><li>- Demonstrated maturity in handling complex customer issues and irritated customers</li><li>- Excellent customer communication skills, both verbal and written in English.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>Join the </span><b><span>Human Resources &amp; Administration</span></b><span>department under our </span><b><span>Grow Inclusive Internship</span></b><span> Program for </span><b><span>Persons with Disabilities</span></b><span>, a</span><b><span> paid 1–3 month</span></b><span> internship opportunity and gain impactful practical experience in a professional work environment.</span></p><br><p><span>This program is designed to support students and graduates on their learning journey by enhancing both technical and soft skills, while providing meaningful hands-on experience that contributes to career development.</span></p><br><p><strong><span>Team Key Activities:</span></strong></p><br><ul><li><p><span>Supporting the Inclusion, Diversity &amp; Equity (IDE) initiatives, programs, and events.</span></p><br></li><li><p><span>&nbsp;Coordinating IDE projects and collaborating with relevant stakeholders to ensure smooth implementation.</span></p><br></li><li><p><span>Supporting internal communication activities related to IDE campaigns and initiatives.</span></p><br></li><li><p><span>Maintaining documentation, records, and tracking the outcomes of ongoing IDE programs.</span></p><br></li><li><p><span>Contributing ideas and recommendations to enhance diversity, inclusion, equity, and employee experience initiatives.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><span>We are looking for a </span><b><span>graduate or Final year student</span></b><span> holding a bachelor's degree in </span><b><span>Marketing, Business Administration, Human resources, psychology or any related field</span></b></p><br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>PREFFERED QUALIFICATION Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION SUMMARY</b> Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 3 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p><p></p></section>