Telesales Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u><span>Job Purpose</span></u></strong></p><br><br><p><span>To maximize the sales revenue from an existing base of customers, whilst at the same time generating new revenue from new customers.</span></p><br><br><br><span></span><p><u><span><strong>PrincipalAccountabilities</strong></span></u></p><br><br><br><p><span><span>a)</span></span><span>Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.</span></p><br><br><br><p><span><span>b)</span></span><span>Probe, question and understand completely the customer needs and requirements to understand where DHL’s service offering can add value to the customers business.</span></p><br><br><br><p><span><span>c)</span></span><span>Identify potential, negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers.</span></p><br><br><br><p><span><span>d)</span></span><span>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional sales revenue from new customers.</span></p><br><br><br><p><span><span>e)</span></span><span>Monitor credit issues and liaise with Finance Department and be aware of issues with no payment and take action where necessary to ensure outstanding money is collected.</span></p><br><br><br><p><span><span>f)</span></span><span>Update and maintain call details on DHL tools, ensure appropriate internal forms are updated so that all information is accessible for future reference and monitoring.</span></p><br><br><br><p><span><span>g)</span></span><span>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.</span></p><br><br><br><p><span><span>h)</span></span><span>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early.</span></p><br><br><br><p><strong><u><span>Nature and Scope</span></u></strong></p><br><br><br><br><p><strong><span><span>a)</span></span></strong><strong><span>Context</span></strong></p><br><br><p><span>The telesales team works together in the Country Office. The team is expected to grow the revenue from small to medium customers through a telephone relationship. At the same time, the function of the team is also to provide support to the Field Sales team and to provide quality leads for high potential customers.</span></p><br><br><br><p><strong><span><span>b)</span></span></strong><strong><span>Reporting Relationships</span></strong></p><br><br><p><span>The Tele sales Executive reports directly to the senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>c)</span></span></strong><strong><span>Contacts</span></strong></p><br><br><br><p><strong><span>Internal</span></strong></p><br><br><p><span>Sales team</span></p><br><br><p><span>Customer Service</span></p><br><br><p><span>Customer Accounting</span></p><br><br><p><span>Operations</span></p><br><br><p><span>Sales Management team</span></p><br><br><p><span>Air Operations</span></p><br><br><br><p><strong><span>External</span></strong></p><br><br><p><span>DHL existing customers</span></p><br><br><p><span>DHL network</span></p><br><br><br><p><strong><span><span>d)</span></span></strong><strong><span>Problem Solving</span></strong></p><br><br><p><span>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business. There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></p><br><br><br><p>The core function of a Tele sales executive is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, the senior management is always available to assist.</p><br><br><br><p><strong><span><span>e)</span></span></strong><strong><span>Decision Making</span></strong></p><br><br><p><span>When negotiating rates and contracts, Tele sales executives are authorized to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></p><br><br><br><p>In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</p><br><br><br><p><strong><span><span>f)</span></span></strong><strong><span>Planning and Organization</span></strong></p><br><br><p><span>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></p><br><br><br><p><span>The planning and organization will be monitored by the Senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>g)</span></span></strong><strong><span>Job Challenge</span></strong></p><br><br><p><span>The most consistent, regular challenge to overcome is that of price. The most demanding part of the position is to make the customer value the service of DHL enough to pay the premium required to use DHL. This requires the Tele sales executive to act as a consultant, to understand the needs of the specific company they are dealing with, and to recognize the implications of DHL’s service on their business. Once these implications are understood, the difficult part is to make the<em>customer</em>recognize these and be prepared to pay for the service difference.</span></p><br><br><br><p><strong><u><span>Knowledge, Skills and Experience</span></u></strong></p><br><br><br><br><p><strong><span>Education</span></strong></p><br><br><p><span>A bachelor’s degree or equivalent work experience preferable business related</span></p><br><br><br><p><strong><span>Experience</span></strong></p><br><br><p><span>Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></p><br><br><p><span>Driving license an advantage</span></p><br><br><p><span>1 to 2 years of DHL experience (if transferred within)</span></p><br><br><br><p><strong><span>Technical Knowledge/Skills</span></strong></p><br><br><p><span>Great English communication skills – written and oral</span></p><br><br><p><span>Excellent PC skills (MS Word &amp; Excel)</span></p><br><br><p><span>Numerically literate</span></p><br><br><p><span>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services</span></p><br><br><br><p><strong><span>Personal Attributes</span></strong></p><br><br><p><span>Well-developed communication &amp; selling skills</span></p><br><br><p><span>Professional Telephone Behavior</span></p><br><br><p><span>Customer Services attitude (controlled temperament)</span></p><br><br><p><span>Dedicated, Hardworking and Enthusiastic</span></p><br><br><p><span>Flexible and prepared to work long hours</span></p><br><br><p><span>Reliable</span></p><br><br><p><span>Ability to work under pressure</span></p><br><br><br><br> </div>

<p><h4>Description</h4> <p>At Syarah, we are transforming the car buying experience across the region through technology and innovation. Our platform offers customers a seamless end-to-end digital experience to purchase their next car with comfort, convenience, and peace of mind.</p> <p>We are currently looking for a motivated and customer-focused sales officer – new car financing to join our growing team in Jordan.</p> <h4>Key responsibilities:</h4> <ul> <li>Handle daily customer inquiries related to new car financing</li> <li>Contact customers and collect financial and personal information</li> <li>Conduct financial calculations and assess customer eligibility</li> <li>Follow up with customers to collect all required documents</li> <li>Coordinate with financing companies and banks to obtain approvals</li> <li>Assist customers with signing financing contracts and approvals</li> <li>Coordinate with internal departments to ensure smooth vehicle delivery</li> <li>Prepare and maintain daily and monthly reports</li> <li>Deliver excellent customer service and maintain strong follow-up communication</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, finance, or a related field</li> <li>Minimum 2 years of experience in sales or finance</li> <li>Strong communication and customer service skills</li> <li>Excellent follow-up and organizational abilities</li> <li>Flexible and able to work in shifts</li> <li>Experience in telesales is a plus</li> <li>Previous experience in banks or financing companies is a plus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>At Syarah, we are transforming the car buying experience across the region through technology and innovation. Our platform offers customers a seamless end-to-end digital experience to purchase their next car with comfort, convenience, and peace of mind.</p> <p>We are currently looking for a motivated and customer-focused sales officer – new car financing to join our growing team in Jordan.</p> <h4>Key responsibilities:</h4> <ul> <li>Handle daily customer inquiries related to new car financing</li> <li>Contact customers and collect financial and personal information</li> <li>Conduct financial calculations and assess customer eligibility</li> <li>Follow up with customers to collect all required documents</li> <li>Coordinate with financing companies and banks to obtain approvals</li> <li>Assist customers with signing financing contracts and approvals</li> <li>Coordinate with internal departments to ensure smooth vehicle delivery</li> <li>Prepare and maintain daily and monthly reports</li> <li>Deliver excellent customer service and maintain strong follow-up communication</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, finance, or a related field</li> <li>Minimum 2 years of experience in sales or finance</li> <li>Strong communication and customer service skills</li> <li>Excellent follow-up and organizational abilities</li> <li>Flexible and able to work in shifts</li> <li>Experience in telesales is a plus</li> <li>Previous experience in banks or financing companies is a plus</li> </ul></p><p></p>

<p><h4>About Jeeny</h4> <p>Jeeny is a mobile application that facilitates daily commuting and transportation, connecting users with their preferred mode of transport. Established in 2014 as Easy Taxi, it was rebranded in 2016 to expand its services. Jeeny operates in Saudi Arabia, Jordan, and Pakistan, with offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>Role overview</h4> <p>We are looking for a motivated and energetic sales agent to join our team. In this role, you will be responsible for contacting drivers, encouraging them to register on the platform, and motivating inactive drivers to take trips. The ideal candidate is confident in communication, target-driven, and able to build positive relationships with drivers through daily interactions.</p> <h4>Responsibilities</h4> <ul> <li>Contact drivers through calls and WhatsApp to support registration and onboarding activities</li> <li>Persuade and encourage drivers to actively take trips on the platform</li> <li>Conduct daily follow-ups with drivers and maintain strong communication</li> <li>Build positive relationships with drivers and address their concerns professionally</li> <li>Achieve daily and monthly performance targets and KPIs</li> <li>Maintain accurate records of interactions and updates in the system</li> <li>Collaborate with internal teams to ensure a smooth driver onboarding experience</li> </ul> <h4>Requirements</h4> <ul> <li>Previous experience in sales, telesales, customer service, or a related field is a plus</li> <li>Strong communication and persuasion skills</li> <li>Fast learner with the ability to adapt quickly</li> <li>Highly disciplined, organized, and target-oriented</li> <li>Ability to work in a fast-paced environment</li> <li>Good problem-solving and negotiation skills</li> <li>Proficiency in Arabic; basic English is a plus</li> </ul> <h4>Benefits</h4> <p><strong>What we offer</strong></p> <ul> <li>Dynamic and fast-paced work environment</li> <li>Growth and learning opportunities</li> <li>Supportive team culture</li> <li>Opportunity to work with one of the leading mobility platforms in the region</li> </ul></p><p></p>

<p><h4>About Jeeny</h4> <p>Jeeny is a mobile application that facilitates daily commuting and transportation, connecting users with their preferred mode of transport. Established in 2014 as Easy Taxi, it was rebranded in 2016 to expand its services. Jeeny operates in Saudi Arabia, Jordan, and Pakistan, with offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.</p> <h4>Role overview</h4> <p>We are looking for a motivated and energetic sales agent to join our team. In this role, you will be responsible for contacting drivers, encouraging them to register on the platform, and motivating inactive drivers to take trips. The ideal candidate is confident in communication, target-driven, and able to build positive relationships with drivers through daily interactions.</p> <h4>Responsibilities</h4> <ul> <li>Contact drivers through calls and WhatsApp to support registration and onboarding activities</li> <li>Persuade and encourage drivers to actively take trips on the platform</li> <li>Conduct daily follow-ups with drivers and maintain strong communication</li> <li>Build positive relationships with drivers and address their concerns professionally</li> <li>Achieve daily and monthly performance targets and KPIs</li> <li>Maintain accurate records of interactions and updates in the system</li> <li>Collaborate with internal teams to ensure a smooth driver onboarding experience</li> </ul> <h4>Requirements</h4> <ul> <li>Previous experience in sales, telesales, customer service, or a related field is a plus</li> <li>Strong communication and persuasion skills</li> <li>Fast learner with the ability to adapt quickly</li> <li>Highly disciplined, organized, and target-oriented</li> <li>Ability to work in a fast-paced environment</li> <li>Good problem-solving and negotiation skills</li> <li>Proficiency in Arabic; basic English is a plus</li> </ul> <h4>Benefits</h4> <p><strong>What we offer</strong></p> <ul> <li>Dynamic and fast-paced work environment</li> <li>Growth and learning opportunities</li> <li>Supportive team culture</li> <li>Opportunity to work with one of the leading mobility platforms in the region</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Jeeny Jeeny is a mobile application that eases daily commuting and transportation.<br> Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions.<br> At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.<br> About the Role We are looking for a motivated and energetic Sales Agent to join our team.<br> In this role, you will be responsible for contacting drivers, encouraging them to register on the platform, and motivating inactive drivers to take trips.<br> The ideal candidate is confident in communication, target-driven, and able to build positive relationships with drivers through daily interactions.<br> Why Join Jeeny?<br> Be part of one of the leading mobility platforms in the region.<br> Work in a dynamic and collaborative environment.<br> Opportunity to lead impactful finance initiatives and process improvements.<br> Career growth and professional development opportunities.<br> Previous experience in sales, telesales, customer service, or a related field is a plus Strong communication and persuasion skills Fast learner with the ability to adapt quickly Highly disciplined, organized, and target-oriented Ability to work in a fast-paced environment Good problem-solving and negotiation skills Proficiency in Arabic; basic English is a plus Key Responsibilities: Contact drivers through calls and WhatsApp to support registration and onboarding activities Persuade and encourage drivers to actively take trips on the platform Conduct daily follow-ups with drivers and maintain strong communication Build positive relationships with drivers and address their concerns professionally Achieve daily and monthly performance targets and KPIs Maintain accurate records of interactions and updates in the system Collaborate with internal teams to ensure a smooth driver onboarding experience</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Sales Development Representative (SDR) to join our team immediately and handle B2B cold calling campaigns targeting companies across the UAE and Saudi Arabia .<br> The SDR will be responsible for identifying relevant businesses, speaking with decision-makers, qualifying their needs, and booking qualified meetings for the sales team.<br> This role is highly focused on outbound calling , so we are looking for someone confident, persistent, and comfortable speaking with senior decision-makers.<br> Fully remote position.<br> Opportunity to work on a B2B campaign targeting the UAE and Saudi Arabian markets .<br> Performance-driven environment with clear KPIs and targets.<br> Opportunity to develop experience in B2B SaaS and consultative outbound sales.<br> Direct exposure to senior business decision-makers.<br> Immediate start opportunity for the right candidate.<br> Minimum 1 year of experience in B2B cold calling, SDR, telesales, or outbound sales.<br> Proven experience making a high volume of outbound calls.<br> Experience targeting the UAE and/or Saudi Arabian market is highly preferred.<br> Strong spoken English and professional communication skills.<br> Comfortable speaking with senior decision-makers.<br> Strong objection-handling and qualification skills.<br> Experience with CRM systems and maintaining accurate call records.<br> Comfortable working with daily and monthly sales KPIs.<br> Ability to work independently in a remote environment.<br> Immediate availability is required.<br> Key Responsibilities Make high-volume B2B cold calls to prospects across the UAE and Saudi Arabia.<br> Identify and connect with relevant decision-makers, including HR, Administration, Facilities, and Operations leaders.<br> Qualify prospects based on company profile, workforce size, current processes, pain points, and business needs.<br> Identify companies managing large contractual, temporary, or distributed workforces.<br> Conduct professional discovery conversations and identify potential business opportunities.<br> Handle objections confidently and maintain control of cold calls.<br> Book qualified meetings with interested prospects.<br> Maintain accurate prospect information, call feedback, and follow-ups in the CRM.<br> Consistently achieve daily calling, qualification, and meeting-booking KPIs.<br> Ideal Candidate The ideal candidate is: Confident and comfortable making cold calls throughout the day.<br> Highly persistent and able to handle rejection without losing motivation.<br> Naturally curious and able to ask the right qualification questions.<br> Strong at building rapport quickly with prospects.<br> Commercially minded and focused on generating qualified opportunities rather than simply making calls.<br> Experienced in speaking with HR, Operations, Facilities, or senior business decision-makers.<br> Organized, disciplined, and reliable with CRM updates and follow-ups.<br> Experienced in selling or prospecting for B2B SaaS, HR technology, workforce management, payroll, or similar business solutions is a strong advantage.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About the Role We are looking for a confident and results-driven Sales Development Representative (SDR) to support our business growth in the Saudi market.<br> The ideal candidate is a strong communicator who understands how Saudi businesses communicate and make purchasing decisions.<br> This role will focus heavily on outbound prospecting, cold calling, lead qualification, and booking meetings with potential clients interested in marketing, advertising, digital, creative, and related agency services.<br> Because most prospecting will be conducted with Saudi decision-makers, candidates must speak fluent Arabic with a natural Saudi accent or very strong familiarity with Saudi conversational style and business culture .<br> Key Responsibilities Conduct outbound calls to prospective clients across Saudi Arabia.<br> Identify and approach decision-makers including CEOs, Founders, Marketing Managers, Marketing Directors, and Business Owners.<br> Introduce the agency's marketing and digital services in a clear and persuasive way.<br> Qualify prospects based on their business needs, budget, authority, and potential interest.<br> Book qualified meetings for the Business Development or Sales team.<br> Follow up with prospects through phone calls, WhatsApp, email, and LinkedIn.<br> Build and maintain a healthy pipeline of potential clients.<br> Research Saudi companies and identify new business opportunities.<br> Maintain accurate records of calls, conversations, follow-ups, and opportunities in the CRM.<br> Achieve weekly and monthly targets for calls, qualified leads, and booked meetings.<br> Work closely with the sales and marketing teams to continuously improve outreach messaging and targeting.<br> Paid Time Off Training &amp; Development Performance Bonus Fluent Arabic with a natural Saudi accent or strong Saudi/Gulf conversational communication style .<br> Strong understanding of Saudi business culture and how to communicate professionally with Saudi decision-makers.<br> Excellent telephone communication and persuasion skills.<br> Comfortable making a high volume of outbound and cold calls.<br> Previous experience in SDR, telesales, business development, lead generation, or inside sales is preferred.<br> Experience within a marketing agency, advertising agency, digital agency, SaaS, media, or B2B services company is highly preferred.<br> Ability to handle objections and maintain confidence during cold outreach.<br> Strong follow-up and relationship-building skills.<br> Target-driven, persistent, and comfortable working with KPIs.<br> Good English communication skills.<br> Experience using CRM systems and LinkedIn for prospecting is an advantage.<br></span> </div>