UI developer Jobs
1782 Jobs Found
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong><u><span>Job Purpose</span></u></strong></p><br><br><p><span>To maximize the sales revenue from an existing base of customers, whilst at the same time generating new revenue from new customers.</span></p><br><br><br><span></span><p><u><span><strong>PrincipalAccountabilities</strong></span></u></p><br><br><br><p><span><span>a)</span></span><span>Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.</span></p><br><br><br><p><span><span>b)</span></span><span>Probe, question and understand completely the customer needs and requirements to understand where DHL’s service offering can add value to the customers business.</span></p><br><br><br><p><span><span>c)</span></span><span>Identify potential, negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers.</span></p><br><br><br><p><span><span>d)</span></span><span>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional sales revenue from new customers.</span></p><br><br><br><p><span><span>e)</span></span><span>Monitor credit issues and liaise with Finance Department and be aware of issues with no payment and take action where necessary to ensure outstanding money is collected.</span></p><br><br><br><p><span><span>f)</span></span><span>Update and maintain call details on DHL tools, ensure appropriate internal forms are updated so that all information is accessible for future reference and monitoring.</span></p><br><br><br><p><span><span>g)</span></span><span>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.</span></p><br><br><br><p><span><span>h)</span></span><span>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early.</span></p><br><br><br><p><strong><u><span>Nature and Scope</span></u></strong></p><br><br><br><br><p><strong><span><span>a)</span></span></strong><strong><span>Context</span></strong></p><br><br><p><span>The telesales team works together in the Country Office. The team is expected to grow the revenue from small to medium customers through a telephone relationship. At the same time, the function of the team is also to provide support to the Field Sales team and to provide quality leads for high potential customers.</span></p><br><br><br><p><strong><span><span>b)</span></span></strong><strong><span>Reporting Relationships</span></strong></p><br><br><p><span>The Tele sales Executive reports directly to the senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>c)</span></span></strong><strong><span>Contacts</span></strong></p><br><br><br><p><strong><span>Internal</span></strong></p><br><br><p><span>Sales team</span></p><br><br><p><span>Customer Service</span></p><br><br><p><span>Customer Accounting</span></p><br><br><p><span>Operations</span></p><br><br><p><span>Sales Management team</span></p><br><br><p><span>Air Operations</span></p><br><br><br><p><strong><span>External</span></strong></p><br><br><p><span>DHL existing customers</span></p><br><br><p><span>DHL network</span></p><br><br><br><p><strong><span><span>d)</span></span></strong><strong><span>Problem Solving</span></strong></p><br><br><p><span>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business. There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></p><br><br><br><p>The core function of a Tele sales executive is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, the senior management is always available to assist.</p><br><br><br><p><strong><span><span>e)</span></span></strong><strong><span>Decision Making</span></strong></p><br><br><p><span>When negotiating rates and contracts, Tele sales executives are authorized to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></p><br><br><br><p>In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.</p><br><br><br><p><strong><span><span>f)</span></span></strong><strong><span>Planning and Organization</span></strong></p><br><br><p><span>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></p><br><br><br><p><span>The planning and organization will be monitored by the Senior Commercial Manager.</span></p><br><br><br><p><strong><span><span>g)</span></span></strong><strong><span>Job Challenge</span></strong></p><br><br><p><span>The most consistent, regular challenge to overcome is that of price. The most demanding part of the position is to make the customer value the service of DHL enough to pay the premium required to use DHL. This requires the Tele sales executive to act as a consultant, to understand the needs of the specific company they are dealing with, and to recognize the implications of DHL’s service on their business. Once these implications are understood, the difficult part is to make the<em>customer</em>recognize these and be prepared to pay for the service difference.</span></p><br><br><br><p><strong><u><span>Knowledge, Skills and Experience</span></u></strong></p><br><br><br><br><p><strong><span>Education</span></strong></p><br><br><p><span>A bachelor’s degree or equivalent work experience preferable business related</span></p><br><br><br><p><strong><span>Experience</span></strong></p><br><br><p><span>Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></p><br><br><p><span>Driving license an advantage</span></p><br><br><p><span>1 to 2 years of DHL experience (if transferred within)</span></p><br><br><br><p><strong><span>Technical Knowledge/Skills</span></strong></p><br><br><p><span>Great English communication skills – written and oral</span></p><br><br><p><span>Excellent PC skills (MS Word & Excel)</span></p><br><br><p><span>Numerically literate</span></p><br><br><p><span>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services</span></p><br><br><br><p><strong><span>Personal Attributes</span></strong></p><br><br><p><span>Well-developed communication & selling skills</span></p><br><br><p><span>Professional Telephone Behavior</span></p><br><br><p><span>Customer Services attitude (controlled temperament)</span></p><br><br><p><span>Dedicated, Hardworking and Enthusiastic</span></p><br><br><p><span>Flexible and prepared to work long hours</span></p><br><br><p><span>Reliable</span></p><br><br><p><span>Ability to work under pressure</span></p><br><br><br><br> </div>
<p>Employment Type: Permanent Contract Duration: Why you will love working here At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive. Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives. With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry. Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies. We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you. We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!</p><p>About the team you are joining Reporting to the Head, Safety, you will be responsible for driving activities in the MENA Region to support continuous improvement in regional aviation safety. Specifically, you will utilize centrally-coordinated IATA policies and procedures to support advancements in regional safety performance; will take a proactive role to identify emerging, regional issues impacting aviation safety and, collaborating with centrally-located IATA experts, determine whether these issues are systemic or local in nature; lead the delivery of regional safety initiatives to support capacity building across industry. You will interface with the regional ICAO office, regulators and other regional associations on safety and regulatory matters. This includes representing IATA in various activity groups to ensure the positions of IATA are reflected in consultations and regional activities. You will support initiatives to enhance safety throughout the region by influencing a network of high-level contacts within airlines, government authorities, relevant stakeholder groups, air navigation service providers, airports.</p><p>What your day would be like - Leverage the IATA Safety Strategy to deliver on safety priorities, identified though IATA safety management activities and/or IATA governance groups, to achieve the timely implementation of IATA global programs or locally targeted action plans across MENA. - Identify, develop activities, and deliver safety improvement programs aimed to rectify any safety deficiencies within the region collaborating with governments, airlines, ANSPs and airports utilizing regional aviation safety forums. This may include the development of country specific safety strategies. - Engage stakeholders, and actively promote, the IATA Safety Strategy around the three strategic goals relating to Safety Leadership, Safety Risk and Safety Connect to drive the: - evolution of safety culture and reporting; - identification, analysis, and prioritization of safety risks utilizing data-driven insights from IATA GADM and other data-sharing programs; - growth of a safety community, connecting all IATA airlines, across the region. - Support promotion, and engagement, with the IATA Operational Safety Audit (IOSA) program. - Coordinate airline input during regional ICAO/CAA rule-making and standard-setting processes. - Respond to tactical issues arising in day-to-day operations in the region as well as provide information and support to IATA member airlines during periods of disruption/ contingency operations. - Contribute to the commercial strategy and targets assigned to the region by promoting IATA products and services.</p><p><strong>Desired Candidate Profile</strong></p><p>We would love to hear from you if - Extensive aviation experience in positions involving safety, operations, certification and/or regulation of civil air transport operations. - A high degree of analytical skill and technical knowledge with exposure to ICAO standards and recommended practices, and industry best practices. - An understanding of air safety investigation and/or risk-based airline auditing in a multidisciplinary environment would be beneficial. - Comprehensive understanding of safety information sharing programs and data management methodology. - Comfortable to perform under pressure to deliver outcomes upon clearly defined timelines. - Confident to report regularly to core safety team on progress made, and challenges experienced, against pre-determined metrics for agreed objectives. - Ability to deal with member airlines at a technical, safety and operational level with a positive approach to problem solving. - Ability to effectively advocate across a wide range of aviation stakeholders promoting IATA activities. - Diplomacy in relationships with contacts in government and other key organizations. - Fluency in English, knowledge of other languages will be an asset. Travel Required: 15% Travel Required: 15 Learn more about IATA s role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY <br>Leads inventory management and analysis activities and staff in a given hotel or multi-property market. Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees and owners.<br>CANDIDATE PROFILE <br>Education and Experience<br>A degree in a relevant business discipline preferred or demonstration of equivalent work experience.<br>CORE WORK ACTIVITIES<br>Managing Revenue Management Projects and Strategy <br>• Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities.<br>• Monitors the annual pricing process for transient, group and catering rooms, and function space.<br>• Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space.<br>• Develops and executes the hotel(s) strategic plan(s).<br>• Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings.<br>• Establishes long-range objectives and specifies the strategies and actions to achieve them.<br>• Works closely with Sales and Marketing for business opportunities and aims to increase profitability of the organization.<br>• Manages room authorizations, rates and restrictions.<br>• Utilizes brand’s revenue management systems and tools to ensure that revenue and profit are maximized.<br>• Prepares budgets for transient, group and catering.<br>• Updates market knowledge and aligns strategies and approaches accordingly.<br>• Serves as a demand expert for team members, GMs, and regional stakeholders<br>• Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.<br>• Promotes and protects brand integrity and positioning.<br>• Participates in quarterly regional reviews.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.<br>• Verifies property diagnostic processes (PDP) are used to maximize revenue and profits.<br>• Demonstrates knowledge of job-relevant issues, products, systems, and processes.<br>• Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.<br>• Thinks creatively and practically to develop, execute and implement new business plans.<br>• Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues.<br>• Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed.<br>Analyzing and Reporting Revenue Management Data<br>• Actively participates in the weekly and long range forecasts.<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Uses computers and computer systems (including hardware and software) to, set up functions, enter data, or process information.<br>• Generates and provides accurate and timely results in the form of reports, presentations, etc.<br>• Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes.<br>• Prepares revenue and profit opportunity analysis.<br>• Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders.<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Assists with account diagnostics process and validates conclusions.<br>• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.<br>• Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning<br>Building Successful Relationships<br>• Develops and manages internal and external key stakeholder relationships.<br>• Provides targeted and timely communication of results, achievements and challenges to all stakeholders.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Develops strong partnerships and relationship with regional team members to successfully achieve regional goals and priorities.<br>Managing and Conducting Human Resources Activities<br>• Interviews and hires employees with the appropriate skills to meet the business needs of the operation.<br>• Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Uses all available on the job training tools for employees.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Conducts employee performance appraisals according to Standard Operating Procedures.<br>• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.<br>• Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous bases.<br>• Verifies regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Job summary</h4>
<p>Leads inventory management and analysis activities and staff in a given hotel or multi-property market. Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel general managers, sales leaders, franchisees and owners.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong><br>
A degree in a relevant business discipline preferred or demonstration of equivalent work experience.</p>
<h4>Core work activities</h4>
<p><strong>Managing revenue management projects and strategy</strong></p>
<ul>
<li>Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities.</li>
<li>Monitors the annual pricing process for transient, group and catering rooms, and function space.</li>
<li>Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space.</li>
<li>Develops and executes the hotel(s) strategic plan(s).</li>
<li>Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings.</li>
<li>Establishes long-range objectives and specifies the strategies and actions to achieve them.</li>
<li>Works closely with sales and marketing for business opportunities and aims to increase profitability of the organization.</li>
<li>Manages room authorizations, rates and restrictions.</li>
<li>Utilizes brand’s revenue management systems and tools to ensure that revenue and profit are maximized.</li>
<li>Prepares budgets for transient, group and catering.</li>
<li>Updates market knowledge and aligns strategies and approaches accordingly.</li>
<li>Serves as a demand expert for team members, GMs, and regional stakeholders.</li>
<li>Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.</li>
<li>Promotes and protects brand integrity and positioning.</li>
<li>Participates in quarterly regional reviews.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.</li>
<li>Verifies property diagnostic processes (PDP) are used to maximize revenue and profits.</li>
<li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li>
<li>Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.</li>
<li>Thinks creatively and practically to develop, execute and implement new business plans.</li>
<li>Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues.</li>
<li>Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed.</li>
</ul>
<p><strong>Analyzing and reporting revenue management data</strong></p>
<ul>
<li>Actively participates in the weekly and long range forecasts.</li>
<li>Compiles information, analyzes and monitors actual sales against projected sales.</li>
<li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes.</li>
<li>Prepares revenue and profit opportunity analysis.</li>
<li>Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders.</li>
<li>Assists with account diagnostics process and validates conclusions.</li>
<li>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.</li>
<li>Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.</li>
</ul>
<p><strong>Building successful relationships</strong></p>
<ul>
<li>Develops and manages internal and external key stakeholder relationships.</li>
<li>Provides targeted and timely communication of results, achievements and challenges to all stakeholders.</li>
<li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li>
<li>Develops strong partnerships and relationships with regional team members to successfully achieve regional goals and priorities.</li>
</ul>
<p><strong>Managing and conducting human resources activities</strong></p>
<ul>
<li>Interviews and hires employees with the appropriate skills to meet the business needs of the operation.</li>
<li>Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li>
<li>Uses all available on the job training tools for employees.</li>
<li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li>
<li>Conducts employee performance appraisals according to standard operating procedures.</li>
<li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li>
<li>Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous basis.</li>
<li>Verifies regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Job summary</h4>
<p>This position overlooks The St. Regis Amman Hotel, W Amman Hotel, Al Manara Luxury Collection and Westin Saraya Aqaba.<br>
Leads inventory management and analysis activities and staff in a given hotel or multi-property market. Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees and owners.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<p>A degree in a relevant business discipline preferred or demonstration of equivalent work experience.</p>
<h4>Core work activities</h4>
<h4>Managing revenue management projects and strategy</h4>
<ul>
<li>Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities.</li>
<li>Monitors the annual pricing process for transient, group and catering rooms, and function space.</li>
<li>Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space.</li>
<li>Develops and executes the hotel(s) strategic plan(s).</li>
<li>Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings.</li>
<li>Establishes long-range objectives and specifies the strategies and actions to achieve them.</li>
<li>Works closely with Sales and Marketing for business opportunities and aims to increase profitability of the organization.</li>
<li>Manages room authorizations, rates and restrictions.</li>
<li>Utilizes brand’s revenue management systems and tools to ensure that revenue and profit are maximized.</li>
<li>Prepares budgets for transient, group and catering.</li>
<li>Updates market knowledge and aligns strategies and approaches accordingly.</li>
<li>Serves as a demand expert for team members, GMs, and regional stakeholders.</li>
<li>Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.</li>
<li>Promotes and protects brand integrity and positioning.</li>
<li>Participates in quarterly regional reviews.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.</li>
<li>Verifies property diagnostic processes (PDP) are used to maximize revenue and profits.</li>
<li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li>
<li>Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.</li>
<li>Thinks creatively and practically to develop, execute and implement new business plans.</li>
<li>Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues.</li>
<li>Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed.</li>
</ul>
<h4>Analyzing and reporting revenue management data</h4>
<ul>
<li>Actively participates in the weekly and long range forecasts.</li>
<li>Compiles information, analyzes and monitors actual sales against projected sales.</li>
<li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes.</li>
<li>Prepares revenue and profit opportunity analysis.</li>
<li>Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders.</li>
<li>Assists with account diagnostics process and validates conclusions.</li>
<li>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.</li>
<li>Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.</li>
</ul>
<h4>Building successful relationships</h4>
<ul>
<li>Develops and manages internal and external key stakeholder relationships.</li>
<li>Provides targeted and timely communication of results, achievements and challenges to all stakeholders.</li>
<li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li>
<li>Develops strong partnerships and relationships with regional team members to successfully achieve regional goals and priorities.</li>
</ul>
<h4>Managing and conducting human resources activities</h4>
<ul>
<li>Interviews and hires employees with the appropriate skills to meet the business needs of the operation.</li>
<li>Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li>
<li>Uses all available on the job training tools for employees.</li>
<li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li>
<li>Conducts employee performance appraisals according to Standard Operating Procedures.</li>
<li>Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.</li>
<li>Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous basis.</li>
<li>Verifies regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of the United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda, and fully embodies the UN 2.0 shift anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The Regional Director reports to the Assistant Secretary-General (ASG)/Director, Development Coordination Office (UNDCO), under the overall leadership of the Chair of the UNSDG/Deputy Secretary-General as a second reporting officer. The Regional Director leads DCO's interface at the regional level, ensuring effective horizontal collaboration across the UN Development System. The Regional Director performs a key strategic role in advancing the collaboration across regional mechanisms, including the Regional Platforms for Integration, and provides field-facing support to regional and country offices, in close collaboration with the Regional Economic Commission. The Regional Director supports the Resident Coordinator system by enabling effective coordination with all parts of DCO to deliver coherent, timely, and high-quality support for the implementation of DCO's mandate. As a core member of the UNDCO senior leadership team, the Regional Director leads DCO's regional coordination support to Resident Coordinators. The Regional Director works closely with the Director of the Partnerships and Engagement Division, the Director of the SDG Coordination, Integrated Policy and Programme Division, the Chief of the RC System Leadership Branch, the Chief of Staff and the strategic units in the Office of the ASG, as well as with the Secretariat's OneEO, to promote coherent, timely and system wide SDG delivery. The position is located in the United Nations Development Coordination Office (UNDCO) in Amman. Responsibilities The Regional Director is a team & thought leader, convenor, facilitator and broker of partnerships and strategic analyst on sustainable development. The Regional Director is also an experienced development practitioner, and an accomplished Representative, with strong strategic and management capacities. The role is primarily outward facing on regional, sub-regional and country-support-led strategic support to RCs and is supported by a regional team. Within delegated authority, the Regional Director will be responsible for leading the Regional Office in the following areas: Regional Sustainable Development Thought leadership, partnerships and convening for SDG impact: Leads Regional thought leadership on strategic regional issues pertinent to SDG acceleration both regionally and at the country level for countries within the region and across regions (in collaboration with peer Regional Directors and DCO HQ-NY) convening the regional</p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Job title:</b> Marketing Officer Location: Amman Jordan About the Role: We are looking for a Marketing Officer to support and execute marketing initiatives across digital channels, sales campaigns, external communications, and business development activities. The role is suitable for someone early in their career who has strong English communication skills, is highly comfortable with digital tools, and is an active user or enthusiast of AI tools for content creation, design support, research, and campaign execution. As a B2B SaaS technology company serving the financial and capital markets sector, our marketing involves working closely with sales, product, project, and development teams to communicate product launches, integrations, client success stories, partnerships, case studies, and thought leadership content. Key Responsibilities: Manage and support marketing activities across digital channels, including socials, website content, email campaigns, newsletters, and other online platforms. Use AI tools and image generation/design tools to support digital content creation, campaign visuals, presentations, social posts, and marketing assets. Work closely with the sales team to create upselling campaigns, client engagement campaigns, and marketing material for existing customers. Support external communications, including PR wires, press releases, company announcements, partnership announcements, and media-related content. Assist in business development and partnership-related marketing activities. Create and coordinate content such as blogs, newsletters, case studies, whitepapers, brochures, client success stories, and product-related material. Own the paid advertising campaigns, including Google Ads, LinkedIn Ads, and other digital advertising channels. Monitor campaign performance using tools such as Google Analytics, LinkedIn Campaign Manager, and other reporting platforms. Collaborate with sales, product, project, and development teams to identify marketing opportunities around product launches, integrations, new features, client milestones, and industry developments. Support the planning and execution of webinars, events, industry conferences, podcasts, and digital campaigns. Maintain consistency in brand messaging, tone, and positioning across all marketing material. Lead internal marketing initiatives that strengthen company culture, improve internal communication, and increase employee engagement. Own the planning and coordination of internal events, company gatherings, team activities, internal announcements, and culture-related campaigns in coordination with HR and management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Marketing, Business, Communications, or a related field. 1 2 years of experience in marketing, digital marketing, content creation, or a related role. Excellent written and spoken English is a must. Strong interest in AI tools, digital content creation, and marketing automation. Good understanding of social media management, content marketing, email campaigns, and digital advertising. Knowledge in Google Ads, Google Analytics, LinkedIn Ads, SEO, and campaign performance tracking. Strong communication skills. Ability to work with multiple departments and convert business, product, and technical updates into clear marketing messages. Organized, proactive, and able to manage multiple marketing tasks at the same time. Bonus Points If You Have: Experience or interest in fintech, trading, banking, brokerage, capital markets, or financial services. Experience using tools such as Mailchimp, Claude Design, Canva or other AI/design platforms. Experience writing or supporting case studies, whitepapers, newsletters, blogs, or press releases. Basic understanding of SaaS products, technology platforms, APIs, integrations, or enterprise software.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Leads and supports all Guest Experience initiatives at the property.</li><li>Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience.</li><li>Reviews and communicates the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders.</li><li>Works with and supports Department Heads to prepare for LQA or BARE Brand Assurance audits as applicable to the hotel.</li><li>Conducts regular property self-assessments on the Operational Brand Standards and other quality programs including cross-departmental audits through iAuditor and other tools.</li><li>Represents Guest Experience (Voice of the Guest) at the morning hotel briefing with updates and highlights points for improvement and guest praise</li><li>Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders.</li><li>Conducts a weekly VOG meeting with individual Department Heads, communicates performance, supports and pushes Management Action Plan (MAP) efforts.</li><li>Leads and develops a team of Guest Experience Ambassadors within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.</li><li>Reviews MAPs proposed by each department post-LQA or BARE Mystery Visit and supports and follows up implementation by Department Heads.</li><li>Monitors results of other quality management programs such as ResaVision and follows up action plans from the relevant Department Heads whenever necessary.</li><li>Champions the internal communication of guest experience related matters and updates to all Ambassadors in the hotel</li><li>Maintains direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.</li><li>Works closely with Department Heads to assess service standards and delivery on a regular basis.</li><li>Ensures that the relevant teams and stakeholders respond to all Guest feedback, e.g. VOG GSS, and consumer-generated content on various social media sites or travel sites (100% of the negative reviews/feedback, but none of the positive reviews/feedback except for those on GSS and TripAdvisor).</li><li>Reviews and communicates best practices implemented in other hotels within the brand, follow-up on implementation at the property when relevant.</li><li>Responsible for implementation and application of Local Measure along with E-commerce or Marketing team</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s Degree in Hospitality or related areas</li><li>Strong user knowledge of Microsoft Outlook and Microsoft Office tools</li><li>Relevant work experience with internationally reputed hotel chains is preferred</li><li>Strong background in hotel operations or service industry (in a client facing role); (2-5 years)</li></ul><br>Additional Information<br><br><p>Experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div>
<p class="x_xmsonormal" ><b><span >Consultancy Description: </span></b><span >Development and Delivery of an Accredited Training Program and a Pathway to Training of Trainers to Certify a Pool of Public–Private Dialogue (PPD) Experts</span></p>
<p class="x_xmsonormal" ><b><span >Estimated Duration:</span></b><span > from contract signing for 7 months</span></p>
<p class="x_xmsonormal" ><b><span >Location:</span></b><span > Jordan</span></p>
<p class="x_xmsonormal" ><b><i><span >** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.</span></i></b></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc235260201" ><b><span >About Mercy Corps</span></b></a></p>
<p class="x_MsoNormal" ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. Mercy Corps is working in over 40 countries on the front lines of today’s biggest crises to create a future possibility, where everyone can prosper.</span></p>
<p class="x_MsoNormal" ><span >Since 2003, Mercy Corps has been actively working in Jordan, responding to the pressing needs of the vulnerable populations, strengthening cohesive and civically engaged communities, and increasing economic opportunities.</span></p>
<p class="x_MsoNormal" ><b><span > </span></b></p>
<p class="x_MsoNormal" ><a name="x__Toc235260202" ><b><span >About Iqlaa Activity</span></b></a></p>
<p class="x_MsoNormal" ><span >The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government is a five-year program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments. </span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc235260203" ><b><span >Activity Background</span></b></a><b><span ><a name="x__heading=h.qhwqzuh4ids7" ></a></span></b></p>
<p class="x_MsoNormal" ><span >The Informal Livelihoods Advancement Activity (Iqlaa) aims to strengthen the resilience of MSEs in Jordan and ability to grow and expand their businesses. </span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >This will be achieved by enhancing MSEs ecosystem and enhancing their ability to access local and export markets, in addition to better access to finance. A key strategy for achieving this goal is the establishment of <b>a dynamic and responsive Public-Private Dialogue (PPD) process that is MSE-centric. </b>This process will address the unique challenges faced by MSEs through a constructive dialogue among relevant stakeholders within the public and private sector initiated by the MSEs formal representative entities. This will help MSEs address their critical challenges and capitalize on rising opportunities tailored to their needs, thereby enhancing the economic ecosystem. By doing so, it will better support both formal and informal MSEs, ultimately fostering their economic resilience and growth.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >PPD unites government entities, private sector participants, and relevant stakeholders in a structured and formal process to collaboratively address and resolve specific issues. This collective engagement aims to achieve common objectives and drive transformative changes in targeted areas by leveraging the combined expertise and resources of all parties involved.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >MSEs account for 98 percent of the country’s businesses, employ approximately 60 percent of the private sector workforce, and contribute 50 percent of the national GDP.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >Despite their significant role, current PPD platforms predominantly address the concerns of small and medium enterprises (SMEs), lacking adequate representation and focus on MSEs.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >Recognizing the vital role of MSEs in Jordan's economy, Iqlaa aims to institutionalize an organic and decentralized model of PPD that enables sector-based dialogues to be led by MSEs’ representative actors across priority economic sectors and is anchored by a pool of certified PPD experts, through the following three-pronged approach:</span></p>
<ol start="1" type="1">
<li class="x_MsoNormal" ><b><span >Establishing a standardized PPD process</span></b><span > with clear roles, procedures, and dialogue cycles that can be adopted beyond the life of the program which will formulate the core of the accredited PPD training program. The standardized PPD process will be developed based on national Occupational Standard (NOS) for the PPD profession in Jordan issued by the AQAC.</span></li>
<li class="x_MsoNormal" ><b><span >Introducing a pool of qualified PPD Experts</span></b><span >: Iqlaa and in collaboration with the Accreditation and Quality Assurance Commission have developed Jordan’s first National Occupational Standard (NOS) for the PPD profession in Jordan “PPD NOS”.</span></li>
</ol>
<p class="x_MsoNormal" ><span >Iqlaa will enable the certification of a pool of (45-60) PPD experts who will be trained on the established PPD process. Those experts will in turn act as a pool of PPD experts available in the market to be contracted as PPD consultants and/or facilitators or trainers who will remain a reference expertise for the PPD process after the lifetime of Iqlaa.</span></p>
<ol start="3" type="1">
<li class="x_MsoNormal" ><b><u><span >Introduce the PPD process to relevant representative entities</span></u></b><b><span >: </span></b><span >this process will be rolled out<b> </b>across multiple national sector-representative organizations and their counterparts within the public sector relevant entities to own, maintain, and sustain the established PPD process. This will enhance the role of sector-representative organizations in addressing obstacles and challenges for their respective MSEs and reflect this through the dialogue with the government by improving policies, regulations, processes, and systems reflected through an enhanced decision making process by the two parties through an effective follow through process.</span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >The new introduced system for PPD is expected to lead to a more conducive environment that should support and respond to MSEs’ priorities within their ecosystem. Moreover, the introduction of the PPD process across public and private sector stakeholders will better inform them when engaging in PPD cycles on behalf of their organizations (ministries, LDUs, business associations, etc.).</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc235260204" ><b><span >Activity Description</span></b></a></p>
<p class="x_MsoNormal" ><span >The overall objective of this assignment is to operationalize and <b>sustain the designed PPD process and profession </b>by developing and accrediting a cadre of qualified Public–Private Dialogue (PPD) experts capable of independently leading, facilitating, mentoring, and scaling standardized PPD processes at both national and subnational levels across the four targeted sectors in Jordan and within the public and private sectors. This will be achieved through the following key objectives:</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<ol start="1" type="1">
<li class="x_MsoNormal" ><b><span >Establish an accredited PPD Experts Training and Certification Program in Jordan</span></b><span >, which shall be aligned with the approved PPD National Occupational Standards (NOS), the standardized PPD framework developed by Iqlaa, and considering relevant international best practices. Thereby institutionalizing the PPD profession and ensuring consistent quality standards, competencies, and professional recognition, and establishing a pathway to Training of trainers’ program.</span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >2. <b>Strengthen local national capacities to support and sustain the institutionalization of an effective Public–Private Dialogue</b> processes by providing a pool of certified PPD experts from the public and private sectors who possess the competencies required to facilitate, manage, mentor, and scale PPD initiatives across priority sectors through different governance levels.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >This training and certification program will be delivered across priority sectors and different representatives both from both public and private sectors at national and subnational levels, fostering institutional ownership, consistency, and long-term sustainability of the PPD approach.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >Scope of Work</span></b></p>
<p class="x_MsoNormal" ><span >You can download the full Scope of Work including the evaluation criteria and the required submittals through this link:</span></p>
<p class="x_MsoNormal" ><span ><a href="https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing">https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing</a></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >How to Apply</span></b></p>
<p class="x_MsoNormal" ><span >Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted <b>maximum by Wednesday 5 August, 2026 at 4:00 pm Amman time</b>:</span></p>
<ol start="1" type="1">
<li class="x_MsoListParagraph" ><span >All the documents requested in the <b><i>“Application”</i></b><i> </i>section in the SOW document (pages 18-19) .</span></li>
<li class="x_MsoListParagraph" ><span >A copy of your Jordanian ID or passport.</span></li>
<li class="x_MsoListParagraph" ><span >A screenshot showing the applicant’s active account on <b>Jo Fawtara</b> system.</span></li>
<li class="x_MsoListParagraph" ><span >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><i><span >** Mercy Corps has the right to disqualify any late offers.</span></i></b></p>
<p class="x_MsoNormal" > </p>
<p class="x_MsoNormal" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program </span><span > </span></p>
<p ><span >The </span><span >Communications Senior Officer</span><span > will support in the development, implementation, and monitoring of communications activities to promote the Iqlaa program and maintain informative and effective communication channels with the program’s different stakeholders. The Communications Senior Officer will have a key role in the implementation of the program’s communications and public outreach strategy, and its internal information structures in line with USG guidelines and branding and marking requirements. They will create high-end written and multi-media content capturing the impact created by the program’s activities. They will be responsible of developing and disseminating high-quality communications tools, materials, and donor reports, ensuring style and branding compliance, backstopping our media relations and events participation, making sure our electronic presence meets the desired communications objectives, and helping in the preparation of reports as per Iqlaa’s needs and standards. They will contribute to the implementation of creative, consistent, and effective outreach activities leveraging tools like public awareness campaigns, printed advertising, radio, website, and other forms of electronic communications. Ultimately, the goal will be to help ensure clear communication of Iqlaa’s message across all channels and platforms, raise awareness about Iqlaa’s work and impact, push-forward the program’s advocacy agenda, and help develop impactful relations with Iqlaa’s key stakeholders.</span></p>
<p > </p>
<p ><span >The Position </span></p>
<p ><span >The Communications Senior Officer will support in the development, implementation, and monitoring of communications activities to promote the Iqlaa program and maintain informative and effective communication channels with the program’s different stakeholders. The Communications Senior Officer will have a key role in the implementation of the program’s communications and public outreach strategy, and its internal information structures in line with USG guidelines and branding and marking requirements. They will create high-end written and multi-media content capturing the impact created by the program’s activities. They will be responsible of developing and disseminating high-quality communications tools, materials, and donor reports, ensuring style and branding compliance, backstopping our media relations and events participation, making sure our electronic presence meets the desired communications objectives, and helping in the preparation of reports as per Iqlaa’s needs and standards. They will contribute to the implementation of creative, consistent, and effective outreach activities leveraging tools like public awareness campaigns, printed advertising, radio, website, and other forms of electronic communications. Ultimately, the goal will be to help ensure clear communication of Iqlaa’s message across all channels and platforms, raise awareness about Iqlaa’s work and impact, push-forward the program’s advocacy agenda, and help develop impactful relations with Iqlaa’s key stakeholders.</span></p>
<p > </p>
<p ><span >Essential Responsibilities</span></p>
<p ><span >In coordination with the Director of Communications (DOC):</span></p>
<p > </p>
<p ><em >● Strategic: </em></p>
<p ><span >○ Have a key role in the implementation of Iqlaa’s communications strategies and plans in accordance with USG rules and regulations, and as per the accounts (partners/ sub-grantees/ contractors) assigned to them by DOC </span></p>
<p ><span >○ Establish deep understanding of program progress and activities and identify potential stories or news for publishing</span></p>
<p ><span >○ Refine and maintain Iqlaa’s desired identity throughout all channels of communication</span></p>
<p ><span >○ Conduct regular stakeholder/ audience analysis</span></p>
<p > </p>
<p ><em >● Content Development & Dissemination: </em></p>
<p ><span >○ Timely development of high-quality engaging and effective communication and media materials for internal and external dissemination, including video production, speeches, talking points, advocacy agendas, press releases, success stories, social media posts, fact sheets, and reports, etc (content submitted to DOC needs to be in its final stage requiring minimal to no feedback)</span></p>
<p ><span >○ Apply a collective-impact approach in capturing stories and drafting reports</span></p>
<p ><span >○ Disseminate and publish internal and external communications content online and offline</span></p>
<p ><span >○ Coordinate with relevant partners, sub-grantees, contractors and beneficiaries to produce professional photographs and videos and maintain a database of impactful project audiovisual materials</span></p>
<p > </p>
<p ><em >● Social Media, Media Monitoring & Media Reach:</em></p>
<p ><span >○ Create and manage social media calendars including planning, content creation, publishing, monitoring, and reporting on performance results</span></p>
<p ><span >○ Manage social media boosting and advertising within allocated budgets</span></p>
<p ><span >○ Monitor social media trends and identify new tools and innovate practices to maintain effectiveness and relevance of the applied social media approach through the Iqlaa and Mercy Corps’ social media platforms</span></p>
<p ><span >○ Track, analyze, evaluate, and adapt social media campaigns and exposure to reach desired outcomes</span></p>
<p ><span >○ Conduct media monitoring of local news outlets to capture important news and facts relevant to, or which may impact, the program or partners</span></p>
<p ><span >○ Support media efforts, including reaching out to media representatives and coordinating media attendance and coverage at events, etc</span></p>
<p ><span >○ Explore opportunities to feature Iqlaa’s activities and beneficiaries through TV, radio and magazines articles and interview</span></p>
<p > </p>
<p ><em >● Events:</em></p>
<p ><span >○ Lead on the organization and execution of events assigned by DOC and develop related communications materials and coverage. Have appropriate planning in place in good time ahead of every upcoming activity/event.</span></p>
<p > </p>
<p ><em >● Accounts Management and Review:</em></p>
<p ><span >○ Manage accounts assigned by DOC (partners/ sub-grantees/ sub-contractors) in terms of finalizing their communications plans, applying regular updates, and closely following up on their implementation, making sure the set activities are prepared for in good time in advance, allowing for sufficient time for review and seeking approvals</span></p>
<p ><span >○ Review accounts’ relevant content in terms of marking, messaging, and quality, and following up on the approvals process at Iqlaa</span></p>
<p ><span >○ Ensure program compliance with USG communications, branding and marking requirements throughout partners/ sub-grantees/ sub-contractors and Iqlaa team’s work and material</span></p>
<p > </p>
<p ><em >● Reporting: </em></p>
<p ><span >○ Contribute to the donor reports development process including collecting information, and drafting and editing high-quality content in a timely manner</span></p>
<p ><span >○ Preparing the communications section in the quarterly and annual donor reports </span></p>
<p > </p>
<p ><em >● Collaboration:</em></p>
<p ><span >○ Ensure collaboration and coordination within the communications team and with other functions and components of Iqlaa and Mercy Corps</span></p>
<p ><span >○ Collaborate with technical and administrative staff to finalize communications materials </span></p>
<p ><span >○ Support communications-related work as required</span></p>
<p ><span >○ Provide communication-related administrative support </span></p>
<p ><span >○ Implement creative, consistent, and effective outreach activities, in collaboration with the outreach team, leveraging tools like public awareness campaigns, printed advertising, radio, website, social media and other forms of electronic communications, in addition to events and information learning platforms</span></p>
<p > </p>
<p ><em >● Other: </em></p>
<p ><span >○ Assist in drafting requests for quotations/proposals and terms of reference for communication activities </span></p>
<p ><span >○ Initiate procurement requests as relevant to assigned work, and following up on their completion</span></p>
<p ><span >○ Update and manage contacts databases and media contacts lists </span></p>
<p ><span >○ Maintain up to date archiving of all relevant communications material on the dedicated online drives</span></p>
<p ><span >● Other duties as assigned by direct supervisor and/or senior leadership</span></p>
<p ><span >● Flexibility to work across different sites in Jordan on day missions</span></p>
<p > </p>
<p ><em >SAFEGUARDING RESPONSIBILITIES </em></p>
<p ><span >● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.</span></p>
<p ><span >● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.</span></p>
<p ><span >● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.</span></p>
<p > </p>
<p ><span >Accountability </span></p>
<p ><span >Reports Directly To:</span><span > Communications Specialist or Director of Communications </span></p>
<p ><span >Works Directly With:</span><span > Director of Communications, Communications Team Members, Deputy Chief (s) of Party, Technical Leads and other relevant staff, partners</span></p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p ><span >Minimum Qualification & Transferable Skills </span></p>
<p ><span >● BSc/BA in Marketing, Communications, Business, or a related field is desired</span></p>
<p ><span >● 4 to 6 years of proven experience in communications and social media, preferably with experience working in USG-funded projects</span></p>
<p ><span >● Native Arabic speaker</span></p>
<p ><span >● Outstanding communication abilities and writing skills with proven capacity to produce high-quality briefs, press releases, reports, and other communication pieces in English and Arabic for internal and external stakeholders </span></p>
<p ><span >● Solid editing and translating skills in English and Arabic</span></p>
<p ><span >● Experience with management of online and social media communication</span></p>
<p ><span >● Demonstrated expertise in dissemination of information through print, web, and email</span></p>
<p ><span >● Daily monitoring of the media and identification of news and content relevant to Iqlaa</span></p>
<p ><span >● Events coordination experience</span></p>
<p ><span >● Research skills</span></p>
<p ><span >● Excellent computer skills including proficiency with Microsoft Office </span></p>
<p ><span >● Photo editing skills using Photoshop, Adobe </span></p>
<p ><span >● Skills using Adobe Illustrator, Adobe Premier, InDesign, and content management systems is a plus </span></p>
<p ><span >● Video editing is a plus</span></p>
<p > </p>
<p ><span >Success Factors</span><span > </span></p>
<p ><span >The Communications Senior Officer will have a deep commitment to humanitarian principles and values as well as to the overall objectives and approach of the Iqlaa program. They will be curious and have a</span></p>
<p ><span >willingness to learn new skills and methodologies while bringing a solid foundation in communication and marketing at donor-funded programs ideally in Jordan or the region. They will be well-organized and strong communicators with excellent writing and editorial skills in English and Arabic. </span></p>
<p > </p>
<p ><span >They will have the ability to work under pressure, independently and with limited supervision and will be highly organized with creative problem-solving skills. They will have high attention to details, excellent digital marketing experience, and demonstrate proactivity, administration, collaboration, teamwork, excellent communication and interpersonal skills. They will have strong planning and time management skills, including the ability to juggle multiple tasks and respond rapidly to new events and competing priorities. </span></p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan and it requires up to 40% in-country travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. </span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون والأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p>
<p class="ql-align-right" > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p> <b>Job Description:</b> </p> <p> </p> <p>We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what s next to power infinite possibilities for our customers, colleagues and society at large.</p> <p> </p> <p> <b>About the Role:</b> </p> <p> </p> <div> <p>Wiley is seeking a talented <b>Software Engineer</b> to join our innovative <b>Search Team</b>. In this role, you will help design, build, and maintain the backend search systems that power millions of user interactions globally.</p> <p> </p> <p>You will work on scalable, high-performance search solutions built on <b>Apache Solr</b>, collaborating on services and infrastructure across a modern backend technology stack that includes <b>Java, Docker, Kafka, and Solr</b>. This is an exciting opportunity for an engineer who enjoys solving complex challenges related to search relevance, performance, scalability, and reliability within large-scale distributed systems.<br> </p> How You Will Make an Impact:<br> <p>As a Software Engineer, you will:</p> <ul> <li>Design, develop, and maintain core search platform components and backend systems.</li> <li>Build and enhance scalable services and features that improve search performance, relevance, and reliability.</li> <li>Troubleshoot and resolve issues across development, testing, and production environments.</li> <li>Contribute to architectural discussions, technical design reviews, and code reviews.</li> <li>Improve software quality through automated testing, refactoring, and proactive management of technical debt.</li> <li>Collaborate effectively with cross-functional teams and colleagues across multiple regions and time zones.</li> <li>Support the continuous improvement of engineering practices, processes, and platform capabilities.<br> </li> </ul><b> What We Look For:</b><br> Required Qualifications <ul> <li>Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.</li> <li>Professional experience developing applications using <b>Java</b>, with a strong understanding of object-oriented programming principles, data structures, and software design patterns.</li> <li>Experience writing unit and integration tests using frameworks such as <b>JUnit</b> and <b>Mockito</b>.</li> <li>Hands-on experience working with <b>Git</b> and <b>Linux-based environments</b>.</li> <li>Strong analytical and problem-solving skills with a focus on quality and continuous improvement.</li> <li>Excellent verbal and written communication skills in English.</li> <li>Ability to work effectively both independently and as part of a distributed team.</li> </ul> Preferred Qualifications <ul> <li>Experience designing and building <b>RESTful APIs</b> and backend services.</li> <li>Experience working with search technologies or within the information retrieval domain.</li> <li>Hands-on experience with <b>Apache Solr</b>, <b>Elasticsearch</b>, or other Lucene-based search platforms.</li> <li>Familiarity with distributed systems and event-driven architectures using technologies such as <b>Kafka</b>.</li> <li>Experience with cloud-native and DevOps technologies including <b>Docker</b>, <b>Kubernetes</b>, <b>Jenkins</b>, <b>GitHub Actions</b>, and/or <b>Google Cloud Platform (GCP)</b>.</li> </ul> </div> <p> </p> <p> </p> <p><br></p>
<p><h4>Description</h4>
<p>The Specialist Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p>
<p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p>
<h4>Responsibilities</h4>
<ul>
<li><strong>Cisco ISE (Identity Services Engine) Administration</strong>
<ul>
<li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li>
<li>Configure and manage AAA services using:
<ul>
<li>802.1X</li>
<li>MAB</li>
<li>TACACS+</li>
</ul>
</li>
<li>Manage and support:
<ul>
<li>Guest access portals</li>
<li>BYOD onboarding</li>
<li>Posture assessment policies</li>
</ul>
</li>
<li>Integrate Cisco ISE with Active Directory and identity management systems</li>
<li>Troubleshoot authentication and authorization issues across wired and wireless environments</li>
<li>Define and enforce access control policies based on user roles, device profiling, and security posture</li>
</ul>
</li>
<li><strong>Cisco Firepower (FTD & FMC) Management</strong>
<ul>
<li>Manage Cisco Firepower (FTD & FMC) environments</li>
<li>Firewall policies</li>
<li>Site-to-site and remote access VPNs</li>
<li>Monitor security features like IPS, AMP, URL filtering</li>
<li>Perform upgrades, patching, and security monitoring</li>
</ul>
</li>
<li><strong>Security Operations</strong>
<ul>
<li>Monitor and troubleshoot network security issues</li>
<li>Support incident response and root cause analysis</li>
<li>Ensure infrastructure availability and compliance</li>
</ul>
</li>
<li><strong>Documentation & Continuous Improvement</strong>
<ul>
<li>Maintain documentation of security configurations, policies, and operational procedures</li>
<li>Contribute to the development of network security standards and best practices</li>
<li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li>
</ul>
</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li>
<li>3–5+ years of experience in network security or security engineering roles</li>
<li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li>
<li>Experience supporting enterprise-scale network security environments and NAC solutions</li>
<li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li>
<li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li>
<li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>The Specialist Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p>
<p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p>
<h4>Responsibilities</h4>
<ul>
<li><strong>Cisco ISE (Identity Services Engine) Administration</strong>
<ul>
<li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li>
<li>Configure and manage AAA services using:
<ul>
<li>802.1X</li>
<li>MAB</li>
<li>TACACS+</li>
</ul>
</li>
<li>Manage and support:
<ul>
<li>Guest access portals</li>
<li>BYOD onboarding</li>
<li>Posture assessment policies</li>
</ul>
</li>
<li>Integrate Cisco ISE with Active Directory and identity management systems</li>
<li>Troubleshoot authentication and authorization issues across wired and wireless environments</li>
<li>Define and enforce access control policies based on user roles, device profiling, and security posture</li>
</ul>
</li>
<li><strong>Cisco Firepower (FTD & FMC) Management</strong>
<ul>
<li>Manage Cisco Firepower (FTD & FMC) environments</li>
<li>Firewall policies</li>
<li>Site-to-site and remote access VPNs</li>
<li>Monitor security features like IPS, AMP, URL filtering</li>
<li>Perform upgrades, patching, and security monitoring</li>
</ul>
</li>
<li><strong>Security Operations</strong>
<ul>
<li>Monitor and troubleshoot network security issues</li>
<li>Support incident response and root cause analysis</li>
<li>Ensure infrastructure availability and compliance</li>
</ul>
</li>
<li><strong>Documentation & Continuous Improvement</strong>
<ul>
<li>Maintain documentation of security configurations, policies, and operational procedures</li>
<li>Contribute to the development of network security standards and best practices</li>
<li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li>
</ul>
</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li>
<li>3–5+ years of experience in network security or security engineering roles</li>
<li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li>
<li>Experience supporting enterprise-scale network security environments and NAC solutions</li>
<li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li>
<li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li>
<li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>The Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p>
<p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p>
<h4>Responsibilities:</h4>
<ul>
<li><strong>Cisco ISE (Identity Services Engine) Administration</strong></li>
<li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li>
<li>Configure and manage AAA services using:
<ul>
<li>802.1X</li>
<li>MAB</li>
<li>TACACS+</li>
</ul>
</li>
<li>Manage and support:
<ul>
<li>Guest access portals</li>
<li>BYOD onboarding</li>
<li>Posture assessment policies</li>
</ul>
</li>
<li>Integrate Cisco ISE with Active Directory and identity management systems</li>
<li>Troubleshoot authentication and authorization issues across wired and wireless environments</li>
<li>Define and enforce access control policies based on user roles, device profiling, and security posture</li>
<li><strong>Cisco Firepower (FTD & FMC) Management</strong></li>
<li>Manage Cisco Firepower (FTD & FMC) environments</li>
<li>Firewall policies</li>
<li>Site-to-site & remote access VPNs</li>
<li>Monitor security features like IPS, AMP, URL filtering</li>
<li>Perform upgrades, patching, and security monitoring</li>
<li><strong>Security Operations</strong></li>
<li>Monitor and troubleshoot network security issues</li>
<li>Support incident response and root cause analysis</li>
<li>Ensure infrastructure availability and compliance</li>
<li><strong>Documentation & Continuous Improvement</strong></li>
<li>Maintain documentation of security configurations, policies, and operational procedures</li>
<li>Contribute to the development of network security standards and best practices</li>
<li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li>
<li>3–5+ years of experience in network security or security engineering roles</li>
<li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li>
<li>Experience supporting enterprise-scale network security environments and NAC solutions</li>
<li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li>
<li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li>
<li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>The Network Engineer - Cisco Security is responsible for designing, implementing, and supporting enterprise network security solutions with a primary focus on Cisco Identity Services Engine (ISE) and Cisco Firepower technologies (FTD & FMC). The role involves managing network access control (NAC), authentication services, firewall policies, VPN solutions, and advanced threat protection to ensure secure and reliable enterprise infrastructure operations. The engineer works closely with network, infrastructure, and security teams to deploy and optimize security controls across wired, wireless, and remote access environments. Key responsibilities include configuring Cisco ISE for authentication, authorization, posture assessment, and device profiling, as well as administering Cisco Firepower firewalls, IPS, AMP, and URL filtering features.</p>
<p>The role also includes monitoring security infrastructure, troubleshooting complex network security issues, performing system upgrades, and responding to security incidents. Additionally, the engineer is responsible for maintaining security documentation, enforcing organizational security standards, and contributing to continuous improvement initiatives to strengthen the company’s overall security posture. The ideal candidate should possess strong hands-on experience with Cisco security technologies, enterprise networking concepts, and security best practices.</p>
<h4>Responsibilities:</h4>
<ul>
<li><strong>Cisco ISE (Identity Services Engine) Administration</strong></li>
<li>Design, deploy, and maintain Cisco ISE solutions for Network Access Control (NAC)</li>
<li>Configure and manage AAA services using:
<ul>
<li>802.1X</li>
<li>MAB</li>
<li>TACACS+</li>
</ul>
</li>
<li>Manage and support:
<ul>
<li>Guest access portals</li>
<li>BYOD onboarding</li>
<li>Posture assessment policies</li>
</ul>
</li>
<li>Integrate Cisco ISE with Active Directory and identity management systems</li>
<li>Troubleshoot authentication and authorization issues across wired and wireless environments</li>
<li>Define and enforce access control policies based on user roles, device profiling, and security posture</li>
<li><strong>Cisco Firepower (FTD & FMC) Management</strong></li>
<li>Manage Cisco Firepower (FTD & FMC) environments</li>
<li>Firewall policies</li>
<li>Site-to-site & remote access VPNs</li>
<li>Monitor security features like IPS, AMP, URL filtering</li>
<li>Perform upgrades, patching, and security monitoring</li>
<li><strong>Security Operations</strong></li>
<li>Monitor and troubleshoot network security issues</li>
<li>Support incident response and root cause analysis</li>
<li>Ensure infrastructure availability and compliance</li>
<li><strong>Documentation & Continuous Improvement</strong></li>
<li>Maintain documentation of security configurations, policies, and operational procedures</li>
<li>Contribute to the development of network security standards and best practices</li>
<li>Identify opportunities to improve security posture, operational efficiency, and infrastructure resilience</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience</li>
<li>3–5+ years of experience in network security or security engineering roles</li>
<li>Hands-on experience with Cisco ISE and Cisco Firepower (FTD & FMC) technologies</li>
<li>Experience supporting enterprise-scale network security environments and NAC solutions</li>
<li>Strong understanding of TCP/IP networking, VLANs, routing, switching, and security architectures</li>
<li>Experience with VPN technologies, firewall policy management, and security monitoring/log analysis</li>
<li>Knowledge of enterprise security best practices, access control frameworks, and incident troubleshooting</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>DEADLINE FOR APPLICATIONS 15 July 2026-23:59-GMT+03:00 Eastern European Time (Amman) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). WHY TO WORK AT WFP? Join us to make a difference! SAVING & CHANGING LIVES Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people s dreams of a brighter future. GLOBAL COMMUNITY Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives. UNLIMITED POSSIBILITIES Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done. JOB TITLE: Engineer TYPE OF CONTRACT/GRADE: Special Service Agreement / SSA8 UNIT/DIVISION: Management Services / Support Services DUTY STATION: Amman, Jordan CONTRACT DURATION: 3-months BACKGROUND AND PURPOSE OF THE ASSIGNMENT: WFP Jordan Country Office (JOCO) is planning to relocate its office premises in Amman from its current location to a new facility. The new facility requires upgrade and fit-out works before becoming operational as WFP offices, while the existing premises require the implementation of restoration and handover works prior to being returned to the owner. To support the successful delivery of these projects, an Engineering position has been established within the Management Services Unit to provide technical expertise in engineering design and review, project and contract management, construction supervision, and general engineering support. Given the need for continuous on-site oversight, the Site Engineer will act as WFP s focal point at site level, ensuring that all construction and consultancy activities are implemented in accordance with contractual requirements, international construction standards, local regulations, and WFP quality standards, while providing day-to-day supervision and technical support throughout the project lifecycle. ACCOUNTABILITIES/RESPONSIBILITIES: Conduct detailed assessments and prepare technical reports. Develop design, including drawings, scope of works, technical specifications, BoQ, etc. Support tender processes, as per WFP manuals and standards. Oversee and monitor the implementation on site of the project in accordance with WFP specifications, relevant international standards and the project contract. Perform day-to-day site supervision of the contractor s activities, ensuring adherence to design requirements, construction specifications, safety, quality, and environment and social management plans. Review and validate the contractor s detailed designs, shop drawings, method statements, material approvals, and as-built documentation, ensuring technical correctness and compliance with project specifications and structures code standards. Monitor the installation of solar pumping units, pipework, and related mechanical/electrical works, verifying their compliance with design capacity, layout, and technical specifications. Check and approve test results for materials (e.g., concrete strength, soil compaction, pipeline pressure tests) as per the quality control procedures described in the project documents. Maintain detailed site daily records, work progress reports, testing logs, and minutes of site meetings. Participate in weekly progress meetings and coordinate with the contractor, community representatives, WFP Engineering, and other stakeholders. Attend meetings and prepare and review reports, minutes and correspondence. Liaise with stakeholders, both internal and external to the organization. Undertake administrative tasks as required and provide project management services for the projects where and when requested. Provide guidance and direction to contractors and design consultants. Support the commissioning and final handover process, including verification of tests on completion, training of local user groups, and preparation of taking-over documentation. Undertake any other duties as assigned by the supervisor. Health & Safety Ensure that the contractors abide by the internationally recognized standards of health and safety for the works, adjacent properties, all site personnel and the general public. Notification to JOCO of any serious breaches to health and safety rules on the project. Reporting of all health & safety incidents and accidents in weekly progress reports. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: First University degree in Civil Engineering or architecture with a specialization or Postgraduate qualifications is desirable Experience: At least 5 years relevant civil engineering experience Knowledge & Skills: Preferable experience of working in the Humanitarian Community. Good communication and coordination skills. Knowledge and/or experience in engineering design and works supervision. Good knowledge of AutoCAD 2D and Office package. Languages: Fluency in both oral and written communication in English and Arabic WFP LEADERSHIP FRAMEWORK WFP Leadership</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>First University degree in Civil Engineering or architecture with a specialization or Postgraduate qualifications is desirable</p><p>At least 5 years relevant civil engineering experience</p><p>Preferable experience of working in the Humanitarian Community.</p><p>Good communication and coordination skills.</p><p>Knowledge and/or experience in engineering design and works supervision.</p><p>Good knowledge of AutoCAD 2D and Office package.</p><p>Fluency in both oral and written communication in English and Arabic</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Provide secured remote operational support across identity and access management and vulnerability management.<br> The role performs approved technical activities and tracking; access approvals, security policy, risk acceptance and regulatory accountability.<br> • Support user, privileged and service-account administration through approved requests and access workflows.<br> • Assist with periodic access reviews, joiner/mover/leaver controls and evidence preparation.<br> • Operate approved vulnerability scanning and reporting tools and validate findings with system owners.<br> • Maintain vulnerability, exception and remediation trackers and coordinate technical follow-up.<br> • Support IAM, MFA, privileged-access and directory-service incidents within authorised access boundaries.<br> • Provide metrics, evidence and trend analysis for security reporting and governance reviews.<br> • Escalate overdue, critical or policy-related matters to the onsite Security Engineer.<br> • Maintain operational procedures, access-control records and vulnerability-management documentation.<br> • Minimum 5 years of relevant IAM and/or vulnerability-management experience, with credible practical exposure to both domains.<br> • Experience with Microsoft identity services, SailPoint, CyberArk or equivalent IAM/PAM platforms.<br> • Experience with enterprise vulnerability-scanning and remediation-tracking platforms.<br> • Microsoft Identity, SailPoint, CyberArk, CEH, OSCP, GPEN or equivalent certification preferred.<br> • Strong understanding of privileged access, least privilege, remediation governance and audit evidence.<br> Preferred Profile • Previous experience supporting UAE government or regulated cybersecurity environments.<br> • Working knowledge of TDRA-hosted environments and related security-access processes.<br> • Experience operating through secured remote-access and privileged-session controls.<br> Expected Contribution • Access and vulnerability activities are completed only through approved workflows.<br> • Critical findings and overdue actions are escalated with clear ownership.<br> • Evidence and trackers remain accurate, current and audit-ready.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience.<br> Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.<br> Your Opportunity: We are seeking a Backend Software Engineer to join our innovative team at Maqsam.<br> This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment.<br> You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.<br> In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.<br> Your Top Responsibilities: Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.<br> Debug and troubleshoot complex software issues in a high-availability environment.<br> Optimize system performance through rigorous testing and code refinement.<br> Collaborate with cross-functional teams to integrate new technologies and frameworks.<br> Conduct code reviews to ensure code quality and implementation of best practices.<br> Document development processes, code changes, and other critical information accurately.<br> Participate in the design and architecture decisions of our internal systems and databases.<br> Support junior software engineers and participate in ramping up new joiners.<br> What We Expect from You Experience with backend or full-stack web development is a MUST , focusing on scalable and robust system design.<br> Proven ability in writing high-quality, readable, and scalable code.<br> Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.<br> Experience with relational databases and their integration into systems.<br> Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.<br> Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.<br> Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.<br> Additional Information: 3-5 years of experience in backend or full-stack web development.<br> Excellent problem-solving and analytical skills.<br> Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.<br> A commitment to continuous professional development and eagerness to learn new technologies.<br> A degree in Computer Science, Engineering, or a related field is preferred.<br> Experience in mobile development is a plus.<br> Experience working on VoIP-related projects is a plus.<br> Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.<br>js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.<br> What We Provide: Join a world-class team at Maqsam, where your growth is our priority.<br> Here’s what you can expect: A Collaborative and Friendly Environment.<br> Personal and Professional Growth: Opportunities to learn and become a world-class professional.<br> Fair Compensation: We value your contribution.<br> Transparency: A culture that thrives on open communication.<br> Benefits: First-class health insurance, and more.<br> Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.<br> Ready to join Maqsam's team?<br> Apply now!</span> </div>
<p><h4>Description</h4>
<p>Humanity & Inclusion is an independent and impartial aid organization working in situations of poverty and exclusion, conflict and disaster. The organization works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p>
<p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p>
<p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organization. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p>
<p>Please indicate if you require any special accommodation, even at the first interview.</p>
<h4>Job context</h4>
<p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p>
<p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p>
<p>The total budget for 2026 is expected to range between 8 and 12 million EUR.</p>
<h4>Your mission</h4>
<p>The Grants Management Department for HI Palestine plays a central role in overseeing proposal development and donor reporting across operations in the West Bank and Gaza. Based remotely in Amman—where part of the coordination team is located—the department ensures consistent communication and alignment despite geographic constraints. It is currently composed of a Grants Manager and a Reporting Officer, the latter recently recruited to strengthen capacity, as these responsibilities were previously handled solely by the Grants Manager.</p>
<p>As the department evolves, a key priority will be the effective management and mentoring of the Reporting Officer, alongside a stronger emphasis on developing high-quality, competitive proposals that support both existing and potentially new sectors of intervention. In parallel, the department will contribute to reinforcing compliance with grants management processes and continue refining internal systems to improve efficiency, accountability, and overall performance.</p>
<p>Reporting to the Technical Head of Programme, your main responsibilities are:</p>
<p><strong>Responsibility 1: Grants management</strong><br>
Lead the writing, review, and submission of high-quality narrative reports, ensuring they accurately reflect project progress and status in a transparent, timely, and professional manner.<br>
Development of CE, NCE, and MR (Cost Extensions, Non-Cost Extensions, and Modification Requests) as well as new project proposals.<br>
Ensure that project cycle management processes and tools are implemented and up to date (such as grants tracker, regular communication on status of grants, Go/No Go meetings, Kick Off Meetings, progress review meetings, closure meetings, etc.).<br>
Address donor comments and feedback on proposals and reports promptly, coordinating with relevant staff and departments to ensure resolution and compliance.<br>
Contribute to the reporting to national and local authorities as required by HI registration/legal status in the country.</p>
<p><strong>Responsibility 2: Financial reporting and budget management</strong><br>
Expenditure monitoring.<br>
Financial audits and justifications.</p>
<p><strong>Responsibility 3: Capacity building</strong><br>
Train and improve the capacity of Project Managers and budget holders on:</p>
<ul>
<li>Donor-specific financial rules.</li>
<li>Budget management practices.</li>
<li>Narrative reporting requirements.</li>
<li>How to prepare a MR (including NCE and CE).</li>
<li>How to develop a high quality proposal.</li>
</ul>
<p><strong>Responsibility 4: Donor compliance</strong><br>
Ensure that contractual obligations (including visibility requirements) and reporting deadlines are known and met by Programme, MEAL and Support Services.<br>
Conduct trainings towards PMs on narrative and financial quality reporting, as well as donor rules and regulations (donor compliance).<br>
Interpret and apply donor financial regulations, ensuring HI's compliance with specific rules (e.g., payment schedules, allowable costs, cost-sharing, exchange rates).<br>
Guide and inform program and finance teams on donor-specific financial guidelines and best practices.</p>
<p><strong>Responsibility 5: Business development</strong><br>
Collaborate with the THOP and Operation Manager to identify new funding opportunities.<br>
Support the organization and coordination of donor meetings, field visits, and regular communications to strengthen donor relationships.<br>
Contribute to the development and implementation of fundraising strategies, including donor mapping and identification of new funding opportunities.<br>
Coordinate the development of new project proposals, ensuring timely collaboration across teams and full compliance with donor requirements, including budget preparation, annexes, and supporting documentation.<br>
Maintain a thorough understanding of donor priorities and emerging funding trends to position HI for successful grants acquisition.</p>
<p><strong>Responsibility 6: Management of the Reporting Officer</strong><br>
Provide direct supervision and support to the Reporting Officer ensuring the coordination, quality, and consistency of the reporting process.</p>
<p><strong>Responsibility 7: CRM management</strong><br>
Oversee the conversion of approved proposals into formal contracts, ensuring compliance with donor requirements.<br>
Update the status of contracts in the CRM system, providing detailed information on submission stages, report approvals, and overall progress.<br>
Manage and generate contractual amendments and import signed documents into the system.<br>
Track and manage reporting deadlines through the contract management system's action functionalities.</p>
<h4>Requirements</h4>
<ul>
<li>You have 2 years of experience in humanitarian sector, preferably in grants management or business development.</li>
<li>You are proficient in developing, reviewing, and submitting high-quality narrative and financial reports.</li>
<li>You have strong skills in budget forecasting, expenditure monitoring, and financial analysis.</li>
<li>Previous experience with donor-specific requirements (e.g., cost eligibility, flexibility rules) is desirable, as well as knowledge of donors' regulations and requirements.</li>
<li>Previous experience with HI and/or in the Middle East is a strong asset, particularly in Palestine.</li>
<li>Fluency in English is mandatory.</li>
</ul>
<h4>Benefits</h4>
<p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p>
<ul>
<li>Six months international contract starting from June 15th, 2026.</li>
<li>The international contract provides social cover adapted to your situation:</li>
<li>Unemployment insurance benefits for EU nationals.</li>
<li>Pension scheme.</li>
<li>Medical coverage with 50% of employee contribution.</li>
<li>Repatriation insurance paid by HI.</li>
<li>Salary from 2448 € gross per month upon experience.</li>
<li>Per diem according to the duty location, between Amman and West Bank.</li>
<li>Hardship allowance according to the duty location, between Amman and West Bank.</li>
<li>Paid leaves: 25 days per year.</li>
<li>Rest and recuperation according to the duty location, between Amman and West Bank.</li>
<li>Position unaccompanied.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>Humanity & Inclusion is an independent and impartial aid organization working in situations of poverty and exclusion, conflict and disaster. The organization works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p>
<p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p>
<p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organization. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p>
<p>Please indicate if you require any special accommodation, even at the first interview.</p>
<h4>Job context</h4>
<p>HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis. This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office). Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Zuwayda. In Gaza, HI operates three offices: one in the central area (Zuwayda), one in the north (Gaza City), and one in the south (Khan Younis).</p>
<p>The mission's operational strategy relies on four pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education. Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.</p>
<p>The total budget for 2026 is expected to range between 8 and 12 million EUR.</p>
<h4>Your mission</h4>
<p>The Grants Management Department for HI Palestine plays a central role in overseeing proposal development and donor reporting across operations in the West Bank and Gaza. Based remotely in Amman—where part of the coordination team is located—the department ensures consistent communication and alignment despite geographic constraints. It is currently composed of a Grants Manager and a Reporting Officer, the latter recently recruited to strengthen capacity, as these responsibilities were previously handled solely by the Grants Manager.</p>
<p>As the department evolves, a key priority will be the effective management and mentoring of the Reporting Officer, alongside a stronger emphasis on developing high-quality, competitive proposals that support both existing and potentially new sectors of intervention. In parallel, the department will contribute to reinforcing compliance with grants management processes and continue refining internal systems to improve efficiency, accountability, and overall performance.</p>
<p>Reporting to the Technical Head of Programme, your main responsibilities are:</p>
<p><strong>Responsibility 1: Grants management</strong><br>
Lead the writing, review, and submission of high-quality narrative reports, ensuring they accurately reflect project progress and status in a transparent, timely, and professional manner.<br>
Development of CE, NCE, and MR (Cost Extensions, Non-Cost Extensions, and Modification Requests) as well as new project proposals.<br>
Ensure that project cycle management processes and tools are implemented and up to date (such as grants tracker, regular communication on status of grants, Go/No Go meetings, Kick Off Meetings, progress review meetings, closure meetings, etc.).<br>
Address donor comments and feedback on proposals and reports promptly, coordinating with relevant staff and departments to ensure resolution and compliance.<br>
Contribute to the reporting to national and local authorities as required by HI registration/legal status in the country.</p>
<p><strong>Responsibility 2: Financial reporting and budget management</strong><br>
Expenditure monitoring.<br>
Financial audits and justifications.</p>
<p><strong>Responsibility 3: Capacity building</strong><br>
Train and improve the capacity of Project Managers and budget holders on:</p>
<ul>
<li>Donor-specific financial rules.</li>
<li>Budget management practices.</li>
<li>Narrative reporting requirements.</li>
<li>How to prepare a MR (including NCE and CE).</li>
<li>How to develop a high quality proposal.</li>
</ul>
<p><strong>Responsibility 4: Donor compliance</strong><br>
Ensure that contractual obligations (including visibility requirements) and reporting deadlines are known and met by Programme, MEAL and Support Services.<br>
Conduct trainings towards PMs on narrative and financial quality reporting, as well as donor rules and regulations (donor compliance).<br>
Interpret and apply donor financial regulations, ensuring HI's compliance with specific rules (e.g., payment schedules, allowable costs, cost-sharing, exchange rates).<br>
Guide and inform program and finance teams on donor-specific financial guidelines and best practices.</p>
<p><strong>Responsibility 5: Business development</strong><br>
Collaborate with the THOP and Operation Manager to identify new funding opportunities.<br>
Support the organization and coordination of donor meetings, field visits, and regular communications to strengthen donor relationships.<br>
Contribute to the development and implementation of fundraising strategies, including donor mapping and identification of new funding opportunities.<br>
Coordinate the development of new project proposals, ensuring timely collaboration across teams and full compliance with donor requirements, including budget preparation, annexes, and supporting documentation.<br>
Maintain a thorough understanding of donor priorities and emerging funding trends to position HI for successful grants acquisition.</p>
<p><strong>Responsibility 6: Management of the Reporting Officer</strong><br>
Provide direct supervision and support to the Reporting Officer ensuring the coordination, quality, and consistency of the reporting process.</p>
<p><strong>Responsibility 7: CRM management</strong><br>
Oversee the conversion of approved proposals into formal contracts, ensuring compliance with donor requirements.<br>
Update the status of contracts in the CRM system, providing detailed information on submission stages, report approvals, and overall progress.<br>
Manage and generate contractual amendments and import signed documents into the system.<br>
Track and manage reporting deadlines through the contract management system's action functionalities.</p>
<h4>Requirements</h4>
<ul>
<li>You have 2 years of experience in humanitarian sector, preferably in grants management or business development.</li>
<li>You are proficient in developing, reviewing, and submitting high-quality narrative and financial reports.</li>
<li>You have strong skills in budget forecasting, expenditure monitoring, and financial analysis.</li>
<li>Previous experience with donor-specific requirements (e.g., cost eligibility, flexibility rules) is desirable, as well as knowledge of donors' regulations and requirements.</li>
<li>Previous experience with HI and/or in the Middle East is a strong asset, particularly in Palestine.</li>
<li>Fluency in English is mandatory.</li>
</ul>
<h4>Benefits</h4>
<p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p>
<ul>
<li>Six months international contract starting from June 15th, 2026.</li>
<li>The international contract provides social cover adapted to your situation:</li>
<li>Unemployment insurance benefits for EU nationals.</li>
<li>Pension scheme.</li>
<li>Medical coverage with 50% of employee contribution.</li>
<li>Repatriation insurance paid by HI.</li>
<li>Salary from 2448 € gross per month upon experience.</li>
<li>Per diem according to the duty location, between Amman and West Bank.</li>
<li>Hardship allowance according to the duty location, between Amman and West Bank.</li>
<li>Paid leaves: 25 days per year.</li>
<li>Rest and recuperation according to the duty location, between Amman and West Bank.</li>
<li>Position unaccompanied.</li>
</ul></p><p></p>