Data Entry Jobs in Jordan
2116 Jobs Found
<p><h4>Description</h4>
<p>Syarah is a leading e-commerce platform in the automotive sector, transforming the car buying experience by offering a seamless, transparent, and fully digital journey. The company is committed to innovation, operational excellence, and delivering exceptional customer service across its markets.</p>
<p>We are looking for a data-driven product manager to lead product initiatives across our platform. This role requires strong ownership, analytical thinking, and the ability to deliver measurable impact in a fast-paced environment.</p>
<h4>Key responsibilities</h4>
<li>Own and drive end-to-end product lifecycle from discovery to delivery</li>
<li>Define product requirements, write clear user stories, and manage backlog (Jira)</li>
<li>Work closely with cross-functional teams (Engineering, Design, Operations, Finance, CX, Marketing)</li>
<li>Analyze data and user behavior to inform decisions and prioritize initiatives</li>
<li>Design, optimize, and iterate on product workflows and user journeys</li>
<li>Run experiments (A/B testing) to validate hypotheses and improve performance</li>
<li>Define, track, and report on KPIs and product impact</li>
<li>Identify operational and product gaps and propose scalable solutions</li>
<li>Manage stakeholder expectations and ensure alignment across teams</li>
<h4>Requirements</h4>
<li>2–4 years of experience in product management</li>
<li>Strong data-driven mindset and analytical skills</li>
<li>Hands-on experience with Agile/Scrum methodologies</li>
<li>Ability to write clear tickets, user stories, and manage backlog effectively</li>
<li>Experience in A/B testing and experimentation</li>
<li>Strong understanding of KPIs, funnels, and product impact measurement</li>
<li>Experience in workflow design and process optimization</li>
<li>Strong stakeholder management and communication skills</li>
<li>Familiarity with tools like Jira, Confluence, Miro (or similar)</li>
<h4>Nice to have</h4>
<li>Experience in e-commerce or marketplace products</li>
<li>Familiarity with ERP systems or internal tools</li>
<li>Experience working in cross-functional, operations-heavy environments</li></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Location: Amman, Jordan Job Description: The Fresh Full Stack Developer is responsible for supporting the design, development, maintenance, and enhancement of application features across backend, frontend, and database layers.<br> This position is intended for a fresh graduate or early-career professional seeking to build practical experience within a structured development environment while working under the guidance of senior team members and adhering to established coding standards, SDLC processes, and architectural guidelines.<br> Key Responsibilities: Application Development: Support the development of backend services using C# and .<br>NET Core. Assist in the implementation of frontend components using jQuery, Bootstrap, and Metronic UI.<br> Contribute to the development and maintenance of RESTful APIs for internal and external use.<br> Participate in implementing business logic within multi-tenant environments under guidance.<br> Assist in maintaining Windows client applications where required.<br> Support mobile application tasks as assigned by the Development Team Lead.<br> Database & Data Handling: Write and maintain basic SQL Server queries, views, and stored procedures with support from senior developers.<br> Support efforts to ensure data accuracy, consistency, and reliability.<br> Follow best practices for database access, transactions, and data handling.<br> Assist in troubleshooting data-related issues.<br> Code Quality & Standards: Write clean, readable, and maintainable code in accordance with team standards.<br> Participate in code reviews and apply feedback in a timely manner.<br> Learn and follow defined architecture principles and design patterns.<br> Assist with improving and refactoring existing code under guidance.<br> Apply appropriate error handling, logging, and validation in assigned tasks.<br> SDLC & Delivery: Work within Agile/Scrum methodology.<br> Participate in sprint planning, daily standups, reviews, and retrospectives.<br> Complete assigned tasks within agreed timelines with support from the team.<br> Collaborate with QA to resolve defects and improve application quality.<br> Support deployments to QA and UAT environments when required.<br> DevOps & Repository Usage: Follow defined branching and merging practices.<br> Use GitHub / Azure DevOps repositories for source control.<br> Maintain clear and traceable commits aligned with assigned work items.<br> Assist in resolving build issues related to assigned code changes.<br> Knowledge Sharing & Documentation: Document assigned modules, APIs, and implemented logic.<br> Maintain up-to-date technical documentation for completed work.<br> Participate in knowledge-sharing sessions.<br> Communicate progress, issues, and understanding of assigned features to team members.<br> Collaboration & Communication: Work closely with Senior Developers and Development Team Lead.<br> Coordinate with QA, DevOps, and Infrastructure teams as needed.<br> Escalate blockers, questions, or unclear requirements in a timely manner.<br> Collaborate effectively with distributed teams.<br> Security & Compliance: Follow secure coding practices.<br> Handle sensitive data responsibly and confidentially.<br> Comply with internal security policies and access controls.<br> Support logging, traceability, and audit requirements as needed.<br> Job Relations: Reports to Development Team Lead.<br> Works closely with Senior Developers, QA, DevOps, and Infra teams.<br> Coordinates with Technical Delivery Lead as required.<br> Bachelor’s degree in computer engineering, Computer Science, or related field.<br> Fresh graduate or up to 1 year of experience in software development.<br> Competencies: Willingness to learn and respond positively to feedback.<br> Good organizational and time management skills.<br> Effective communication and documentation ability.<br> Analytical thinking and a problem-solving mindset.<br> Ability to work effectively within a fast-paced team environment.<br> Skills: Backend: Basic knowledge of C# and .<br>NET Core. Frontend: Basic knowledge of HTML, CSS, JavaScript, jQuery, Bootstrap, and Metronic.<br> Database: Basic knowledge of Microsoft SQL Server.<br> Real-time: Exposure to SignalR is a plus.<br> Version Control: Familiarity with Git (GitHub / Azure DevOps).<br> CI/CD: Basic understanding of Azure DevOps Pipelines or similar tools.<br> Documentation: Familiarity with SharePoint or internal documentation tools.<br> Project Management: Familiarity with Jira / Azure Boards.<br> Preferred Skills: Academic projects, internships, graduation projects, or personal projects are considered an advantage.<br> Basic familiarity with C#, .<br>NET Core, SQL Server, JavaScript, jQuery, and web application concepts.<br> Exposure to Agile/Scrum, Git, Jira, DevOps, or CI/CD concepts is considered a plus.<br> Languages: Fluent in English (required).<br> Arabic proficiency (preferred).<br></span> </div>
<p><br></p><p>About the role At Careem, we are revolutionizing the way customers access everyday essentials. Our Shops team is dedicated to providing seamless delivery experiences from supermarkets, florists, pharmacies, and more through our marketplace. We work closely with our partners to ensure they are equipped with the tools and support needed to succeed. As an Ops Coordinator, you will play a crucial role in ensuring operational efficiency, partner satisfaction, and a top-tier customer experience.</p><p>What You'll Do</p><ul><li>Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, and merchant response times to ensure a smooth experience for customers and partners.</li><li>Partner Assistance & Relationship Management: Act as a key point of contact for merchants, providing guidance on processes, addressing their concerns, and ensuring they have the necessary support.</li><li>Inventory & Assortment Oversight: Help maintain accurate item listings and stock availability to reduce out-of-stock issues and enhance customer satisfaction.</li><li>Promotions & Campaign Coordination: Support merchants in implementing promotions and discounts on time to maximize sales opportunities.</li><li>Quality & Accuracy Maintenance: Ensure that partner catalogs are kept up to date with correct product details, pricing, and availability.</li><li>Merchant Support: Guide Merchants through the use of Careem s internal tools and systems to improve their order management and operational efficiency.</li><li>Order Flow Improvement: Work with partners to identify potential delays and suggest improvements to streamline their processes.</li><li>Team Collaboration: Work closely with internal teams, including logistics, commercial, and customer support, to ensure smooth day-to-day operations and resolve challenges effectively.</li></ul><p>What You'll Need</p><ul><li>Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance.</li><li>Customer & Partner Focus: Strong relationship management skills with a partner-first approach to resolving issues.</li><li>Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus.</li><li>Problem-Solving Skills: Ability to identify pain points in vendor operations and implement actionable solutions.</li><li>Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes.</li><li>Agility & Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance.</li><li>Customer & Partner Focus: Strong relationship management skills with a partner-first approach to resolving issues.</li><li>Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus.</li><li>Problem-Solving Skills: Ability to identify pain points in vendor operations and implement actionable solutions.</li><li>Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes.</li><li>Agility & Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>ROLE PURPOSE: Promotion of Aspen products to health care professionals in assigned territory including building relations with HCPs, delivering the Key brands marketing messages and achieve sales targets. RESPONSIBILITIES: Represent Aspen through achieving daily targeted Face to Face calls to physicians and pharmacists. Regularly Conducting AVAs & promotional activities. Achieve assigned Sales Targets in the designated territory. Build sustainable positive relationships with target HCPs and Key stakeholders in assigned territory. Maintain updated customer database. Timely Submission of Daily Calls Report & Weekly Sales Trackers. Keeping up to date with the latest clinical data in the related therapy area, presenting and discussing this data with healthcare professionals. To provide accurate and complete market feedback on: competition, new product concepts, and customer requirements as well as marketing opportunities Planning and execution of medical educational events. Conduct ongoing market analysis.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EDUCATION QUALIFICATIONS AND EXPERIENCE: Bachelor Degree in B.Sc pharmacy 2 Years in Pharmaceutical Sales TECHNICAL SKILLS: Selling Skills/Presentation Skills - Professional KEY ATTRIBUTES: Market Knowledge Flexibility and tolerance for ambiguity Technical /Professional skills Consumer relevancy Capacity for and resistance to stress Industry knowledge Problem solving Active listening Curiosity/learning agility Information seeking Informal communication skills ASPEN COMPETENCIES: BUSINESS Foster Consumer & Customer Commitment Makes Good Decision PEOPLE Communicate Effectively Dealing with ambiguity/Embrace change SELF Continuously Grow & Develop Contribute Special Expertise</p><p></p></section>
<p><b>Role Summary </b>Siren Associates is seeking a RMEL Lead to lead the design and implementation of the MEL system for a four-year initiative aimed at strengthening drug prevention and harm reduction efforts in Jordan . The Senior MEL Officer will ensure rigorous data collection, analysis, and reporting across all programme components. Based in Amman and reporting to the Project Manageru2014while working closely with Sirenu2019s HQ MEL Lead, the officer will oversee perception surveys, support the external final evaluation, and drive learning processes that inform adaptive management and donor reporting. This role requires strong technical expertise in both quantitative and qualitative methods, combined with excellent field coordination and stakeholder engagement skills. Siren is an equal opportunity employer. At Siren we value ethics, dedication, sustainability, safeguarding, respect, and inclusion. Are you interested in working with our dedicated team on impactful projects? We welcome applications from all qualified candidates, regardless of background. Do apply! Want to learn more about us? Check our digital brochure: https://materials.sirenassociates.com/brochure This position is subject to funding availability . Recruitment, onboarding, and contract issuance will proceed once final donor approvals and funding confirmations are secured.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of experience in MEL, including monitoring framework design and field data collection.</li><li>Bacheloru2019s degree in a relevant field (Statistics, Social Sciences, Economics, Development Studies, etc.).</li><li>Strong experience with quantitative and qualitative research methods, survey design, and data analysis.</li><li>Proficiency with MEL platforms and tools (e.g., KoboToolbox).</li><li>Excellent analytical, writing, and presentation skills.</li><li>Fluency in English (spoken and written).</li><li>Strong coordination and organisational abilities, including supervision of enumerators.</li><li>Based in Amman with regular travel to project sites across Jordan.</li><li>Masteru2019s degree in a relevant field.</li><li>Fluency in Arabic.</li><li>Experience in security sector reform, health interventions, or development partnerships with police/government entities.</li><li>Familiarity with civil society grant mechanisms.</li><li>Knowledge of agile project management or technology-enabled interventions.</li></ul>
<p> </p>
<p>TERMS OF REFERENCE</p>
<p>Oxfam is a global movement of people who are fighting inequality to end poverty and injustice. Across regions, from the local to the global, we work with people to bring change that lasts.</p>
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<p><strong>OVERVIEW</strong></p>
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<p><strong>Title and brief description of the requirement</strong></p>
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<p>Consultancy for Accessibility Assessment, Focus Group Discussions (FGD) with Persons with Disabilities (PWDs) and Trainings</p>
<p> </p>
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<p><strong>Delivery location</strong></p>
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<p>Zarqa Irbid-Amman</p>
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<p><strong>Contract start date</strong></p>
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<p>Mid-September.2026</p>
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<p><strong>How to apply</strong></p>
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<p>Interested candidates are invited to submit:</p>
<p>Technical and Financial Offer</p>
<p><em>See section ‘6. Application Process’ for further details</em></p>
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<p><strong>Deadline for submission of offers</strong></p>
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<p>30.Aug.2026</p>
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<p><strong>Specific considerations</strong></p>
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<p> </p>
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<p> </p>
<h1>1.BACKGROUND AND CONTEXT</h1>
<p>Oxfam has been working in Jordan since 1990, responding to the Syrian refugee crisis and addressing structural inequalities affecting vulnerable populations, including women and girls with disabilities. Oxfam's programming focuses on ensuring equitable access to essential services, promoting gender justice, and advocating for the rights of marginalized groups.</p>
<p>This assignment falls under a project funded by Global Affairs Canada (GAC), implemented by Oxfam in partnership with FOCCEC (Forearm for change). The project aims to support and enhance access to health services for vulnerable females in Jordan by enhancing inclusive health services and improving the quality of reproductive health care for women and girls of different ages, with a particular focus on persons with disabilities (PWDs) accessing these services.</p>
<p>This Terms of Reference seeks to engage a qualified service provider to facilitate participatory sessions with PWD to identify physical and procedural barriers faced when utilizing these facilities.</p>
<p> </p>
<p> </p>
<h1>2.SPECIFICATION OF GOODS OR SERVICES OR WORK REQUIRED</h1>
<p>To conduct a comprehensive accessibility audit of Two designated health centers that will be located in Two locations out of the following three ( Zarqa, Amman, Irbid)Further more facilitate Focus Group Discussions (FGDs) with PWDs to gather qualitative data on their experiences when it comes to reach Health centers ,PWD feedback will be used to utilize upon creating the accessibility Plans, The goal is to produce a prioritized, costed, and regulation-compliant plan to make each health center PWD-friendly.</p>
<p>Furthermore, Oxfam might add one task which is Train Health Workers and Community Leaders on How to deal with PWD with primer focus on SRHR ,the organization is open for those who wish to share training manuals or Topics to be covered based on their Experience.</p>
<p> </p>
<h1>3.METHODOLOGY</h1>
<p>The consultant is expected to:</p>
<ul>
<li>Review Project Main Documents</li>
<li>Review the existing Construction Code and relevant national disability/inclusion policies to ensure compliance.</li>
<li>Organize and conduct at least 6Focus Group Discussions in two governorates with PWDs, in addition to KII, aiming to consult with up to 100 persons from PWD and Health Worker. The participants must represent a diverse range of disabilities, including but not limited to:
<ol>
<li>Physical/Mobility impairments (wheelchair users, crutch users).</li>
<li>Visual impairments.</li>
<li>Hearing impairments.</li>
<li>Intellectual/psychosocial disabilities.</li>
</ol>
</li>
</ul>
<p>FGB will be conducted to highlight and understand the limitations, challenges, and risks PWDs face when accessing health centers (e.g., entrance, waiting areas, consultation rooms, bathrooms, and signage).</p>
<p>Conduct FGDs with Health Workers to identify their Training Gaps and Misconceptions</p>
<ul>
<li>Visit each of the 2-3 health centers provided by the Oxfam to conduct physical inspections.</li>
<li>For each health center, develop a detailed clear accessibility plan (Slandered Requirements, Detailed description, Environmental Risks, Mitigation measure, Building Codes, etc..) that include:</li>
</ul>
<ol>
<li>A list of current barriers.</li>
<li>Recommended Materials with clear Specification (The specific type of material needed (e.g., aluminium ramps, tactile paving, grab bars, beds, Material utilize braille language, Customized leaflet and Brochures..etc)</li>
<li>Each recommended item must be explicitly referenced and linked to the specific clause/number of the national construction code/regulation (e.g., "Item: x - Regulation xxxx</li>
<li>The number of units/tools needed per center.</li>
<li>Items detailed specification with Picture of it, Approximate cost per tool and total cost for the enhancement needed for each center.</li>
<li>A summary table ranking the required modifications across all centers based on urgency, cost, and impact.</li>
</ol>
<ul>
<li>After Procuring item conduct a final visit to ensure the items are utilized in the write way, and have Pics of Before and After</li>
<li> Consultant might be requested to Train up to 100 persons from the Health Worker and the Local Communities on the Disability Etiquette, SRHR for PWD (Training should Take into consideration calculating the percentage of Knowledge gain, the satisfaction of the Trainees and the Changes of attitude participants reached after receiving the Trainings)</li>
</ul>
<p> </p>
<p> </p>
<h2>Planned timeline</h2>
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<p><strong>Activity / Milestone</strong></p>
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<p><strong>Outputs or Deliverables</strong></p>
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<p><strong>Estimated days</strong></p>
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<p><strong>Timeline</strong></p>
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<p><em>Kick-off meeting</em></p>
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<p>Agree on main points of the assignment</p>
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<p>Half day</p>
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<p>Day of Signing the contract</p>
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<p>Inception Report</p>
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<p>Review Project Documents provide inception report that include</p>
<p>Methodology including and not limited to, ways of Mapping and Reaching for Targeted Groups, stakeholder Names if available.</p>
<p>FGD/KII questions, Approach for Accessibility plan,</p>
<p>Manual and pre-post-test for the Training Manual</p>
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<p>1-3</p>
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<p>Day of Signing the contract</p>
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<p>Conducting FGDs with PWDs</p>
<p> </p>
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<p>Mobilize and Conduct FGD, KII in the Targeted Location, prepare detailed Report /Action plan for the Sessions</p>
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<p>4-11</p>
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<p>Day of Signing the contract</p>
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<p>Site Visits (Health Centers)</p>
<p> </p>
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<p>Visit each of the Location as provided by Oxfam to conduct the requested Accessibility Assessment</p>
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<p>11-14</p>
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<p>Day of Signing the contract</p>
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<p>Accessibility Plan</p>
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<p>Full accessibility plan per Center highlights main items to be procured to make the center adequate for PWD Using with clear specification and cost per item, along with being linked to the Construction code as per the national code and approved by Civil defines</p>
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<p>15-22</p>
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<p>Day of Signing the contract</p>
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<p>Training-Might be requested from the Consultant</p>
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<p>Train 100 Health Worker and members of the local community on how to deal with PWD</p>
<p>Deliver final report with attendance sheets, training agenda, pre-post-test, and report on</p>
<p>the satisfaction of the trainee’s knowledge gain</p>
<p>Attitude change in relation to PWD rights for SRHR</p>
<p> </p>
<p>Exact Participant for the Training will be identified by Oxfam</p>
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<p>10-30</p>
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<p>Day of Signing the contract</p>
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<p>Incorporation of Feedback & Final Report</p>
<p> </p>
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<p>Final Report</p>
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<p>31-40</p>
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<p>Day of Signing the contract</p>
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<p>Last Visit</p>
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<p>Upon finalizing the procurement and the Installation of the needed items</p>
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<p> </p>
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<p>TBD</p>
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<p> </p>
<h1>4.TIMEFRAME AND PAYMENT SCHEDULE Remuneration is based on submission of final deliverables according to the schedule below.</h1>
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<p><strong>No.</strong></p>
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<p><strong>Deliverables or Documents to be delivered</strong></p>
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<p><strong>Estimated Dates</strong></p>
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<p><strong>% Payment</strong></p>
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<p>1</p>
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<p><strong>DELIVERABLE 1</strong></p>
<p>FGD Reports</p>
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<p> </p>
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<p>25%</p>
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<p>2</p>
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<p><strong>DELIVERABLE 2</strong></p>
<p>Accessibility Plan</p>
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<p> </p>
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<p>25%</p>
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<p>3</p>
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<p><strong>DELIVERABLE 3</strong></p>
<p>Final Report</p>
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<p> </p>
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<p>35%</p>
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<p>3</p>
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<p><strong>DELIVERABLE 3</strong></p>
<p>Last Visit</p>
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<p> </p>
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<p>15%</p>
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<p><strong>TOTAL</strong></p>
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<p> </p>
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<p><strong>100%</strong></p>
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<div >
<p><h4>About Us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.</p>
<p>Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of Service Overview</h4>
<p>Our Middle East Assurance practice includes over 2,300 people based in 12 countries across the region and is part of PwC’s global network that is operating worldwide. PwC Middle East’s Assurance practice combines the right mix of human-led and tech powered solutions to provide our clients with quality audits and other risk services that create confidence and impact in our region and across society.</p>
<h4>Business Unit Overview</h4>
<p>Middle East Assurance Center of Excellence is PwC ME’s assurance alternative delivery setup. Since launching in 2013, the delivery center has been providing a broad range of services to the Assurance business enabling growth and value creation by driving new ways of working to deliver quality and operational efficiency.</p>
<p>Our center of excellence was established to help the business meet unique resource and service delivery needs, become more competitive in the market and to enhance our value proposition to our clients and our people.</p>
<h4>How You’ll Contribute</h4>
<p>As an External Audit Remote Team Member Senior Associate at our Assurance alternative delivery center, you will provide virtual client engagement assistance for our key clients across the region, gaining wide exposure to the GCC market and contributing in delivering the best service to our clients.</p>
<p>You’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities include but are not limited to:</p>
<ul>
<li>Using your analytical skills to analyse the client's financial statements and ensure they adhere to financial regulations.</li>
<li>Examining financial and accounting records, other documents, and tangible items such as inventory, or plant and equipment.</li>
<li>Asking a range of questions – from formal written questions to informal oral questions – to a range of individuals at our client organizations.</li>
<li>Testing the client organization's internal controls and processes.</li>
<li>Building trust and credibility with the clients by understanding their expectations and delivering high quality services.</li>
<li>Taking accountability for researching and understanding key facts on the client's industry information before the engagement begins.</li>
<li>Communicating with the Manager and/or Partner in a timely manner with respect to engagement progress – risks, issues, variances from plan in terms of time, budget, etc.</li>
<li>Taking full ownership of external file completion.</li>
<li>Analyzing engagement economics of self and field staff and explaining variances from the budgets.</li>
<li>Reviewing the work of the associate levels and providing them on-the-job training, coaching and timely constructive feedback to help them grow in their career.</li>
<li>Ensuring you are adhering to compliance with the risk, quality and independence matters.</li>
<li>Having an understanding in business development activities to help identify and research opportunities on new/existing clients along with building and maintaining strong relationships with clients.</li>
<li>Engaging and dealing effectively with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm’s internal KPIs.</li>
<li>Taking part in the digital initiatives and upskilling areas which aligns most with your team’s business needs.</li>
<li>Perform other procedures as necessary to support issuance of the assurance deliverables.</li>
</ul>
<h4>What You’ll Bring</h4>
<p>You are ambitious and you utilize opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:</p>
<ul>
<li>A bachelor's degree in accounting, finance or any other related academic major.</li>
<li>Completed or pursuing a professional qualification, such as ACCA, CA, ACA, CPA (preferably).</li>
<li>Progressive experience at the Senior Associate level working with a range of external audit clients in a Big 4 professional services firm.</li>
<li>Experience in auditing diverse range of industries.</li>
<li>Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.</li>
<li>Bilingual proficiency in Arabic and English (oral and written) is a plus.</li>
<li>Business development and client relationship building skills.</li>
<li>Willingness to challenge the ‘norms’ and to create a cohesive and effective working team.</li>
<li>Excellent project management skills.</li>
<li>Experience in applying the international standards on auditing (ISAs) on the external audit of financial services with excellent IFRS knowledge relevant to the FS practice (such as IFRS 9, 17) and financial services regulations.</li>
<li>Knowledge in any audit technologies, and experience using data analytics tools is a plus.</li>
<li>Commitment to valuing differences and working alongside diverse people and perspectives.</li>
<li>Thorough technical skills and experience regarding applicable accounting reporting and auditing standards, with demonstrated exceptional performance.</li>
<li>Experience in the design of engagement procedures based on risk and materiality.</li>
<li>Previous experience in coaching and leading engagement teams.</li>
<li>Strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client/Manager.</li>
</ul>
<h4>How You’ll Make a Difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why You’ll Love Working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p><h4>About us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of service overview</h4>
<p>Our Middle East Assurance practice includes over 2,300 people based in 12 countries across the region and is part of PwC’s global network that is operating worldwide. PwC Middle East’s Assurance practice combines the right mix of human-led and tech powered solutions to provide our clients with quality audits and other risk services that create confidence and impact in our region and across society.</p>
<h4>Business unit overview</h4>
<p>Middle East Assurance Center of Excellence is the PwC ME’s assurance alternative delivery setup. Since launching in 2013, the delivery center has been providing a broad range of services to the Assurance business enabling growth and value creation by driving new ways of working to deliver quality and operational efficiency.</p>
<p>Our center of excellence was established to help the business meet unique resource and service delivery needs, become more competitive in the market and to enhance our value proposition - to our clients and our people.</p>
<h4>How you’ll contribute</h4>
<p>As an External Audit Remote Team Member Senior Associate at our Assurance alternative delivery center, you will provide virtual client engagement assistance for our key clients across the region, gaining wide exposure to the GCC market and contributing in delivering the best service to our clients.</p>
<p>You’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities include but are not limited to:</p>
<ul>
<li>Using your analytical skills to analyse the client's financial statements and ensure they adhere to financial regulations.</li>
<li>Examining financial and accounting records, other documents, and tangible items such as inventory, or plant and equipment.</li>
<li>Asking a range of questions – from formal written questions to informal oral questions – to a range of individuals at our client organizations.</li>
<li>Testing the client organization's internal controls and processes.</li>
<li>Building trust and credibility with the clients by understanding their expectations and delivering high quality services.</li>
<li>Taking accountability for researching and understanding key facts on the client’s industry information before the engagement begins.</li>
<li>Communicating with the Manager and/or Partner in a timely manner with respect to engagement progress – risks, issues, variances from plan in terms of time, budget, etc.</li>
<li>Taking full ownership of external file completion.</li>
<li>Analyzing engagement economics of self and field staff and explaining variances from the budgets.</li>
<li>Reviewing the work of the associate levels and providing them on-job training, coaching and timely constructive feedback to help them grow in their career.</li>
<li>Ensuring you are adhering to compliance with the risk, quality and independence matters.</li>
<li>Having an understanding in business development activities to help identify and research opportunities on new or existing clients along with building and maintaining strong relationships with clients.</li>
<li>Engaging and dealing effectively with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm’s internal KPIs.</li>
<li>Taking part in the digital initiatives and upskilling areas which aligns most with your team’s business needs.</li>
<li>Perform other procedures as necessary to support issuance of the assurance deliverables.</li>
</ul>
<h4>What you’ll bring</h4>
<p>You are ambitious and you utilize opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:</p>
<ul>
<li>A bachelor's degree in accounting, finance or any other related academic major.</li>
<li>Completed or pursuing a professional qualification, such as ACCA, CA, ACA, CPA (preferably).</li>
<li>Progressive experience at the Senior Associate level working with a range of external audit clients in a Big 4 professional services firm.</li>
<li>Experience in auditing banking or insurance clients is considered an asset.</li>
<li>Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.</li>
<li>Bilingual proficiency in Arabic and English (oral and written) is a plus.</li>
<li>Business development and client relationship building skills.</li>
<li>Willingness to challenge the ‘norms’ and to create a cohesive and effective working team.</li>
<li>Excellent project management skills.</li>
<li>Experience in applying the international standards on auditing (ISAs) on the external audit of financial services with excellent IFRS knowledge relevant to the FS practice (such as IFRS 9, 17) and financial services regulations.</li>
<li>Knowledge in any audit technologies, and experience using data analytics tools is a plus.</li>
<li>Commitment to valuing differences and working alongside diverse people and perspectives.</li>
<li>Thorough technical skills and experience regarding applicable accounting reporting and auditing standards, with demonstrated exceptional performance.</li>
<li>Experience in the design of engagement procedures based on risk and materiality.</li>
<li>Previous experience in coaching and leading engagement teams.</li>
<li>Strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client or Manager.</li>
</ul>
<h4>How you’ll make a difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why you’ll love working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>Monthly progress report for the outputs<br> Work Location<br>UNRWA HQ Amman<br> Expected duration<br>6 Months<br> Duties and Responsibilities<br>1.Background The Central Support Services Division (CSSD) is responsible for providing integrated facilities management, infrastructure services, administrative systems, and sustainability support across UNRWA Headquarters in Amman. CSSD is currently implementing agency-wide improvements in facilities management efficiency, sustainable procurement, and environmental sustainability, including the Sustainable Management and Resource Efficient Transformation (SMART) Project. The incumbent will provide senior technical and coordination support to CSSD in strengthening integrated facilities management systems, infrastructure planning, and sustainability initiatives. 2.Objectives: This consultancy aims to provide CSSD with senior technical and coordination support in facilities and infrastructure management; coordination of construction, renovation, and capital works; integration of sustainable procurement and environmental sustainability practices; support for energy, utilities, and emissions reporting; monitoring of contracts, SLAs, and service delivery; implementation support for the SMART Project; and improvement of procedures and operations. 3.Functional Title, Duty Station, Duration, Project (if applicable) Senior Facilities Management, Infrastructure & Sustainability Consultant -Local-Grade 16, HQA, 6 months with the possibility of further extension. 4.Scope of work The Consultant will be responsible for activities described below and to assist the …. Specific Outputs/Tasks include but not limited to: Duties Responsibilities, impact, and work relationships of the post: Facilities and Infrastructure Management The Consultant will coordinate CSSD facilities management operations and infrastructure-related activities, support the planning and delivery of renovation, refurbishment, and capital works projects, promote lifecycle asset management principles, assist in updating facilities management procedures, SOPs, and technical guidelines, and recommend measures to improve the efficiency of facilities services. Project Coordination and Technical Support The Consultant will coordinate infrastructure and renovation projects through all implementation phases, provide technical input for the planning, implementation, and monitoring of capital works, monitor compliance with technical standards, timelines, and quality requirements, identify risks and report on project progress and challenges, and liaise with contractors and stakeholders to help resolve project-related issues. Sustainable Procurement and Environmental Sustainability (SMART Project) The Consultant will support implementation of the SMART Project within CSSD functions, integrate sustainability principles into procurement and administrative processes, contribute to sustainable procurement initiatives and awareness activities, support the collection and reporting of energy, utilities, and emissions data, advance efficiency measures and environmentally sustainable practices, and assist in implementing environmental action plans and related reporting. Contract and Service Monitoring The Consultant will monitor facilities management service contracts and SLAs, review procurement specifications and service requirements, follow up on contractor and service provider performance issues, support compliance with agreed service standards, and document service delivery performance. Institutional Coordination and Reporting The Consultant will coordinate with CSSD units and internal stakeholders on facilities and sustainability matters, prepare reports, updates, and analytical summaries for management, support operational improvements and updates to procedures, and facilitate knowledge sharing and internal coordination on sustainability initiatives. Presence at the duty station is required. The nature of the assignment requires the incumbent to perform the duties on site, with regular site visits, inspections, coordination, and oversight. Remote working or working from home is not suitable for this assignment. 5.Deadlines and Fee Schedule Output: Monthly progress report for the outputs Deadline: By the end of each month Payment Date: JOD 1,190.44 Including 8.33% Indemnity<br> Qualifications/special skills<br>6.Qualification Requirements Academic and Professional qualifications (as applicable) Academic Qualifications: Minimum of a bachelor's degree from a recognized university in a field relevant to the scope of work, such as: Facilities Management, Civil Engineering, Environmental Management, or another related discipline. Experience: A minimum of Six years of progressively responsible experience is required in areas directly related to the scope of work, including facilities management, infrastructure coordination, construction or renovation project support, sustainable procurement, environmental sustainability, and contract or service monitoring. Experience with international organizations is considered an asset, and knowledge of the host country’s business environment, relevant laws, regulations, and practices is desirable. Technical Skills: • Sound knowledge of facilities management, infrastructure coordination, construction methods, health and safety requirements, and quality assurance practices. • Ability to review and interpret technical drawings, specifications, construction plans, procurement requirements, and service standards. • Strong skills in project coordination, monitoring, reporting, stakeholder follow-up, and contractor performance review. • Understanding of sustainable procurement principles, environmental sustainability practices, and energy, utilities, and emissions reporting. • Ability to support the development and update of SOPs, procedures, technical guidelines, and analytical reports. Other Requirements: • Ability to work under pressure and manage multiple tasks simultaneously • Strong interpersonal and communication skills • Proficient in MS Office applications and project management tools<br> Languages<br>• Excellent written and spoken English and Arabic are required.<br> Additional Information<br>COMPETENCIES • UN Core Values of Integrity, Professionalism, Respect for Diversity and Gender. • Professionalism: Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources, is conscientious and efficient in meeting commitments, observing deadlines, and achieving results. • Communication: Proven ability to write in a clear and concise manner and to communicate effectively, including the ability to prepare reports and conduct presentations, articulating options concisely, conveying maximum information, making, and defending recommendations. • Teamwork: Strong interpersonal skills, including the ability to: operate effectively across organizational boundaries; and establish and maintain effective working relations with people in a multi-cultural, multi-ethnic environment, with sensitivity and respect for diversity Functional • Analyzing • Applying Technical Expertise • Planning and Organizing • Following Instructions and Procedures • Adapting and Responding to Change • Problem Solving Leadership (as applicable) • Delivering Results • Managing Complexity and Change • Managing tasks and priorities • Delivering results under pressure • Coordination and teamwork support DESIRABLE QUALIFICATIONS Specialization in Sustainability Administration and Procurement related issues with practical experiences in implementation of facility management and sustainable procurement projects Experience in UN Sustainability projects is an asset. Reporting and administration The incumbent reports to will report to the Head of Administrative Services Section and will be based within Administrative Services Section of the Central Support Services Division, HQ, Amman. The incumbent provides senior technical support and coordination across CSSD functions, working closely with facilities management, procurement, and sustainability focal points. 7.Schedule: Full time 8. CONDITIONS OF SERVICE The consultancy will span a period of 6 months with the possibility of further extension This consultancy is open to local applicants. The remuneration for this consultancy will be based on our local salary scale applicable to Grade 16; The consultant will be based in Amman<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We are seeking an experienced HPC (High-Performance Computing) System Engineer to design, implement, and manage cutting-edge HPC infrastructure using Dell servers, AMD GPUs (MI210), and Pure Storage systems. The ideal candidate will have expertise in Commvault backup systems, Kubernetes container orchestration, and multitenancy configurations, ensuring scalable, GPU-accelerated, and high-performance solutions tailored to enterprise and HPC workloads.</p><p><br></p><p>Key Responsibilities:</p><p>• Dell Servers:</p><p>• Architect and deploy HPC systems using Dell PowerEdge servers, ensuring high availability and optimized performance for compute-intensive applications.</p><p>• Manage server hardware lifecycle, including deployment, upgrades, and diagnostics.</p><p>• Configure HPC cluster nodes for seamless integration with Kubernetes and GPU workloads.</p><p>• AMD GPUs (MI210):</p><p>• Deploy and optimize AMD GPU-based servers to accelerate AI/ML, HPC, and data-intensive applications.</p><p>• Monitor GPU utilization, troubleshoot performance bottlenecks, and optimize workloads for GPU acceleration.</p><p>• Integrate GPUs into Kubernetes environments for containerized GPU-based applications.</p><p>Pure Storage:</p><p>• Design and manage Pure Storage solutions, including FlashBlade, to support HPC and data-intensive workloads.</p><p>• Implement multitenancy configurations for isolated, secure, and efficient resource utilization.</p><p>• Monitor storage health and ensure performance optimization for high-speed data access.</p><p>• Commvault Backup:</p><p>• Architect and manage enterprise-wide Commvault backup solutions, ensuring data integrity and readiness for disaster recovery.</p><p>• Implement backup and retention policies for HPC environments, including containerized and GPU-accelerated workloads.</p><p>Kubernetes Container Management:</p><p>• Deploy and manage Kubernetes clusters for HPC applications, ensuring scalability and fault tolerance.</p><p>• Configure persistent storage for containerized workloads and integrate storage with GPUs for high-performance data processing.</p><p>• Monitor cluster performance and troubleshoot HPC-specific Kubernetes challenges.</p><p>• System Optimization and Monitoring:</p><p>• Implement advanced monitoring solutions for servers, GPUs, storage, and Kubernetes clusters to ensure peak performance.</p><p>• Develop and enforce policies for system security, resource allocation, and compliance with industry standards.</p><p>• Lead capacity planning and scaling initiatives for HPC infrastructure.</p><p>Team Leadership and Collaboration:</p><p>• Mentor and guide junior engineers on HPC best practices, system design, and troubleshooting techniques.</p><p>• Collaborate with cross-functional teams, including data scientists and DevOps, to align infrastructure capabilities with organizational goals.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Qualifications:</p><p>• Technical Skills:</p><p>• Extensive experience with Dell PowerEdge servers in HPC or enterprise environments.</p><p>• Proven expertise in AMD GPUs (MI210), including their integration and optimization for AI/ML and HPC workloads.</p><p>• Advanced knowledge of Pure Storage systems, including multitenancy and high-performance configurations.</p><p>• Expertise in Commvault backup systems, including design, deployment, and disaster recovery.</p><p>• Strong proficiency in Kubernetes container orchestration, particularly for GPU-accelerated applications.</p><p>• Knowledge of high-performance interconnects (e.g., RDMA, InfiniBand) and networking for HPC.</p><p><br></p><p>Soft Skills:</p><p>• Strong problem-solving and analytical skills for addressing HPC-specific challenges.</p><p>• Effective communication and collaboration skills for technical and non-technical stakeholders.</p><p>• Leadership skills for mentoring and guiding junior team members.</p><p>Preferred Qualifications:</p><p>• Certifications in Dell EMC Proven Professional, AMD GPUs, Pure Storage, and Commvault.</p></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>The incumbent will support Agile delivery, product backlog management, quality assurance, vendor performance monitoring, project documentation, and progress reporting.<br> Work Location<br>HQA<br> Expected duration<br>12 months<br> Duties and Responsibilities<br>Scope of work The Business Analyst will serve as the primary link between healthcare stakeholders, the EMR vendor, and internal technical teams to ensure the successful delivery of the Electronic Medical Records (EMR) system. The role is responsible for eliciting, analyzing, documenting, and validating business, clinical, and functional requirements; conducting business process analysis and Fit-Gap assessments; developing functional specifications and other product documentation; and ensuring that proposed solutions align with UNRWA’s operational and clinical workflows. The Business Analyst will also support solution design, review system configurations, coordinate business validation activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and facilitate the resolution of functional issues. Throughout the project lifecycle, the incumbent will work collaboratively with stakeholders to ensure that business needs are accurately translated into high-quality, user-centered digital health solutions that support UNRWA’s strategic objectives. Specific Outputs/Tasks include but not limited to: Key Responsibilities 5.1 Business and Technical Requirements • Engage healthcare professionals, business users, technical teams, and other stakeholders to elicit, analyze, validate, and document business, clinical, operational, and technical requirements. • Translate business and clinical requirements into functional specifications, system requirements, user stories, use cases, process flows, and acceptance criteria. • Ensure that requirements are clear, complete, feasible, testable, prioritized, and aligned with the EMR project objectives. • Maintain requirements traceability from initial identification through development, testing, acceptance, and implementation. • Analyze current clinical and administrative workflows and recommend improvements, standardization, and process optimization. • Identify and document functional gaps, dependencies, assumptions, constraints, and non-functional requirements, including performance, security, availability, usability, and interoperability. 2.2 Agile and Product Backlog Management • Support the Product Lead/Product Owner in establishing, maintaining, and prioritizing the EMR product backlog. • Develop and refine user stories, acceptance criteria, technical tasks, and backlog items in collaboration with business users, technical teams, and the vendor. • Ensure backlog items meet agreed readiness criteria before being included in a sprint. • Facilitate or support Agile/Scrum events, including backlog refinement, sprint planning, daily coordination meetings, sprint reviews, demonstrations, and retrospectives. • Monitor sprint commitments, deliverables, dependencies, impediments, and completion against agreed acceptance criteria. • Support the Product Lead in reviewing and accepting completed backlog items and identifying items requiring rework. • Ensure that sprint outcomes, decisions, action points, and lessons learned are properly documented and followed up. 2.3 System Development Lifecycle • Apply sound knowledge of the full system development lifecycle, including discovery, requirements analysis, solution design, development, integration, testing, deployment, stabilization, and post-implementation support. • Review solution designs and technical specifications to confirm alignment with approved business requirements. • Support change-control processes by assessing the business, technical, schedule, and resource implications of proposed changes. • Coordinate requirements clarification between stakeholders and the vendor throughout the development lifecycle. • Identify delivery risks, gaps, and inconsistencies at an early stage and escalate them to project management with recommended actions. 2.4 Vendor and Deliverables Management • Serve as a key coordination point between the EMR project team and the vendor for requirements, deliverables, testing, and implementation activities. • Review vendor deliverables against contractual requirements, approved specifications, user stories, acceptance criteria, and the agreed implementation plan. • Track vendor commitments, deliverables, action items, defects, dependencies, and due dates. • Participate in vendor meetings, technical discussions, demonstrations, sprint reviews, and deliverable-acceptance activities. • Identify deviations from approved requirements, quality standards, or delivery timelines and support their resolution and escalation. • Maintain clear records of vendor decisions, clarifications, commitments, and outstanding actions. 2.5 Integration and Data Migration • Support the analysis and documentation of integration requirements between the EMR and relevant corporate, clinical, laboratory, reporting, and administrative systems. • Document interface requirements, data flows, data ownership, business rules, field mappings, validation rules, and error-handling requirements. • Collaborate with technical teams and the vendor to ensure secure, reliable, and accurate data exchange. • Support data migration planning, including data mapping, cleansing rules, validation criteria, reconciliation, and migration testing. • Participate in the validation of migrated data and integrated workflows to confirm completeness, accuracy, and usability. 2.6 Testing and Quality Assurance • Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, and expected results based on approved requirements and acceptance criteria. • Coordinate and support functional testing, integration testing, regression testing, system testing, and user acceptance testing. • Work with healthcare professionals and business users to prepare and execute user acceptance testing. • Record, classify, prioritize, and track defects through resolution, retesting, and closure. • Collaborate with quality assurance teams and the vendor to ensure that the EMR meets functional, clinical, technical, usability, and performance requirements. • Maintain traceability between requirements, test cases, defects, and acceptance decisions. • Support the preparation of test completion reports and recommendations for release readiness and production deployment. 2.7 Implementation, Training, and User Adoption • Support implementation, pilot, rollout, stabilization, and post-go-live activities. • Assess implementation readiness and identify operational, technical, training, and change-management gaps. • Develop user guides, standard operating procedures, training materials, quick-reference guides, and other user-support documentation. • Support or conduct training sessions for end users, super users, and system administrators, as applicable. • Gather and analyze end-user feedback and recommend corrective actions and system improvements. • Provide functional support during implementation and facilitate the timely resolution of user concerns and system issues. • Support adoption monitoring and document lessons learned from pilot and rollout activities. 2.8 User Experience and Usability • Collaborate with UX/UI designers, healthcare professionals, and the vendor to ensure that system interfaces support efficient and intuitive clinical workflows. • Review wireframes, prototypes, and system demonstrations against approved requirements and usability principles. • Facilitate user-feedback sessions and document recommendations for improving system usability, accessibility, and workflow efficiency. • Ensure that approved UX/UI decisions are reflected in the backlog and traced through development and testing. 2.9 Project Reporting and Documentation • Prepare and maintain project documentation, including requirements specifications, process maps, user stories, acceptance criteria, decision logs, meeting minutes, action trackers, test reports, and implementation records. • Support the preparation of weekly, monthly, management, donor, and governance reports. • Monitor and report on backlog status, sprint progress, vendor deliverables, testing progress, defects, risks, issues, dependencies, and milestones. • Maintain project risks, issues, assumptions, dependencies, and decision logs, and follow up on agreed mitigation actions. • Prepare presentation materials, dashboards, status summaries, and decision papers for project governance bodies and management. • Ensure that project documentation is accurate, current, properly version-controlled, and stored in the designated repository.<br> Qualifications/special skills<br>Bachelor's Degree in computer science, information systems, software engineering, health informatics, business information technology, or a related field. Professional certification in business analysis, Agile/Scrum, product ownership, project management, or software testing is highly desirable. Scrum Product Owner, Scrum Master, PMI-PBA, CBAP, PRINCE2, PMP, or equivalent certification would be an asset. Minimum seven (6) years of relevant professional experience. • Relevant professional experience in technical business analysis, digital transformation, software implementation, or information systems projects. • Demonstrated hands-on experience across the system development lifecycle. • Strong practical experience with Agile/Scrum delivery and product backlog management. • Proven experience developing user stories, acceptance criteria, functional specifications, process flows, and test cases. • Experience facilitating backlog refinement, sprint planning, sprint reviews, demonstrations, and retrospectives. • Experience coordinating vendors and reviewing vendor deliverables against agreed requirements and acceptance criteria. • Practical experience in system testing, defect management, quality assurance, and user acceptance testing. • Experience with system integrations, APIs, data mapping, or data migration is highly desirable. • Experience in EMR, healthcare information systems, or other complex enterprise systems is strongly preferred. • Experience preparing management reports, project documentation, presentations, and governance materials.<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman. • The consultancy is for local candidates. • The selected candidate will receive a monthly remuneration that is amounting to JOD 1,190.44 for every fully completed month. • The duration of the Contract is for 12 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role works under the overall supervision of the Senior Project Manager (Health Info Sys).<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>NA<br> Work Location<br>Remote<br> Expected duration<br>All deliverables shall be completed within 3 months from the start date of the contract. Possibility of extension subject to availability of funds and satisfactory performance.<br> Duties and Responsibilities<br>UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 6 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. BACKGROUND AND PURPOSE Since its establishment in 1950, UNRWA has created and maintained extensive records documenting the history and experiences of Palestine refugees. These records, including registration files and other administrative and historical documentation, now span multiple generations and capture key life events, movements, and interactions with the Agency from the Nakba in 1948 to the present day. Over time, UNRWA has progressively modernized its records management practices, transitioning from paper-based documentation to digital systems. Today, while current data are maintained within the Agency’s web-based Refugee Registration Information System, extensive historical archives, comprising nearly 30 million documents, are preserved as part of UNRWA’s institutional memory and permanent records. Within this context, the Relief and Social Services Department (RSSD) is implementing initiatives aimed at strengthening UNRWA’s capacity to support research, knowledge management, and digital access to institutional information and archival materials. The consultancy aims to support the design, development, deployment, and maintenance of a secure and user-friendly web-based platform that will serve as a focal point for research activities within the Agency. The platform will host the Research Review Board application process, provide access to general information and resources related to UNRWA data and research, and support institutional coordination and dissemination of research-related materials and activities. The platform should be designed in a scalable manner to support potential future integration of digital archival collections and related research outputs. The incumbent will work under the supervision of the Senior Research and Partnership Officer in RSSD. DESCRIPTION OF DUTIES AND RESPONSIBILITIES In accordance with Agency policy and procedures, the incumbent will: • Design, develop, and maintain responsive and user-friendly web interfaces using HTML, CSS, and JavaScript. • Build and maintain server-side application logic and web application functionality using C# and ASP.NET Core. • Develop and integrate REST APIs to support communication between frontend interfaces, backend services, forms, and databases. • Develop and maintain functionalities related to the Research Review Board application and submission process. • Implement functionalities for storing, retrieving, displaying, and managing research-related and archival data using SQL Server or Azure SQL databases. • Connect frontend components to backend services and ensure reliable, secure, and efficient data exchange across the application. • Support the deployment, hosting, and maintenance of the application environment on Microsoft Azure. • Manage source code, version control, and deployment workflows using Git, Azure DevOps, or GitHub. • Ensure the platform is responsive, accessible, scalable, and aligned with project requirements and established technical standards. • Support troubleshooting, testing, debugging, and performance optimization of the application and related services. • Contribute to technical documentation, workflow refinement, and coordination with project stakeholders to support ongoing platform enhancement and sustainability. • Support future integration of digital archive functionalities and research resources into the platform as project activities expand. DELIVERABLES The consultant will be expected to deliver the following outputs within the agreed project timeline: • Functional and responsive RSSD web platform deployed and operational. • Research Review Board application and submission functionalities integrated into the platform. • Backend services and APIs developed and connected to frontend interfaces and databases. • Database integration and data retrieval functionalities implemented using SQL Server or Azure SQL. • Fully functional production environment deployed on Microsoft Azure. • Source code repositories and version control workflows established and maintained using Git-based tools. • Technical documentation covering deployment, maintenance, and system functionality submitted to RSSD. • Tested and optimized platform meeting agreed functionality and usability requirements. • Support provided for future integration of archive-related functionalities and research resources. • All deliverables shall be submitted in English. COMPETENCIES • Strong analytical and problem-solving skills • Ability to produce clean, maintainable, and well-documented code • Ability to work independently and collaboratively in a multicultural and interdisciplinary environment • Strong organizational and communication skills • Ability to manage multiple tasks and meet deadlines INDEPENDENCE OF WORK • Application of guidelines: The incumbent applies professional knowledge, technical expertise, and prior work experience to design, develop, and maintain the RSSD research platform in accordance with Agency standards, technical requirements, and operational needs. • Supervisory control overwork of the incumbent: Day-to-day activities are carried out independently and routine technical decisions are taken without reference to a higher authority. Major activities and deliverables are undertaken under the overall supervision of the Senior Research and Partnership Officer in RSSD. Work is reviewed based on quality, functionality, and attainment of agreed objectives and deliverables. PAYMENT SCHEDULE AND DELIVERABLES Deliverable 1: Submission of detailed technical workplan, platform architecture, functional specifications, and implementation timeline approved by RSSD (15% - 812.48 USD ) Deliverable 2: Development and deployment of the initial web platform framework, including frontend structure, navigation, and responsive interface (20% - 1,083.30 USD) Deliverable 3: Development and integration of backend services, APIs, database connectivity, and Research Review Board application functionalities (30% - 1,624.94 USD) Deliverable 4: Deployment of the platform on Microsoft Azure, including testing, debugging, optimization, and implementation of security and access management measures (20% - 1,083.30 USD) Deliverable 5: Submission of final technical documentation, source code repository, maintenance guidance, and support for handover and future integration requirements (15% - 812.48) Deliverable timelines and detailed technical requirements will be agreed upon at the commencement of the consultancy in coordination with RSSD. Minor adjustments to deliverables may be made during implementation based on operational and technical requirements, subject to agreement with RSSD.<br> Qualifications/special skills<br>Master degree in Computer Science, Software Engineering, Information Technology, Information Systems, Web Development, or a related field is required. At least two years of progressively responsible experience in web application development, software development, or related technical work. Expertise in Web Development – Front End (mandatory) Strong experience in building and maintaining website structure and content using HTML Experience adding interactivity and dynamic behavior to web pages (JavaScript) Ability to styling and creating responsive and user friendly web pages (HTML, CSS, JavaScript) Experience connecting web pages to backend services (JavaScript) Expertise in Application Development – Back End (mandatory) Experience developing server side application logic (C#) Experience building and maintaining web applications and APIs (ASP.NET Core) Experience creating and exposing REST APIs for frontend consumption (C#, ASP.NET Core) Experience managing and retrieving application data from databases (SQL) Expertise in Database & Data Handling (mandatory) Experience using predefined queries to store, retrieve, and update data (SQL – SQL Server or Azure SQL) Experience ensuring accurate and reliable data usage within the application (SQL) Expertise in Cloud & Development Environment (mandatory) Experience hosting and managing web applications in the cloud (Microsoft Azure) Experience deploying and maintaining application environments (Microsoft Azure) Experience managing source code and version control (Git – Azure DevOps or GitHub) Knowledge of contemporary issues in the Middle East (desirable) Familiarity with the UN system and practices (desirable) Preference will be given to candidates with experience in (desirable requirements): o Writing structured front end code for larger applications (TypeScript) o Building lightweight backend or background processes (Azure Functions) o Simplifying database access using ORM tools (Entity Framework) o Managing user access and authentication (Azure Active Directory / Entra ID) o Experience working in enterprise or consulting environments (Microsoft stack)<br> Languages<br>Fluency in English is required<br> Additional Information<br>CONDITIONS OF SERVICE • All deliverables shall be completed within 3 months from the start date of the contract. Possibility of extension subject to availability of funds and satisfactory performance. • The consultant will work remotely. • Payment will be set at USD 5,416.50 for the entire package of deliverables listed under the "Duties and responsibilities" paragraph. Each deliverable will release payment of a percentage of the total fee upon satisfactory completion and acceptance of agreed outputs by RSSD, in accordance with UNRWA consultancy rates and applicable regulations.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
<p>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator, support countries in the achievement of their development priorities and the attainment of the SDGs. The position is located in the United Nations Resident Coordination Office (RCO) in Amman, Jordan. Under the direct supervision of the Head of Office and guidance of the RC and in full confidentiality, the Executive Assistant ensures effective and efficient functioning of the RC Front-Office, overall management of the RC's schedule and logistical requirements, maintenance of protocol procedures, management of information flow, and follow-up on deadlines and commitments made. Responsibilities Within delegated authority, the Executive Assistant will be responsible for the following duties:</p><p>1. ENSURE EFFECTIVE AND EFFICIENT FUNCTIONING OF THE RC FRONT OFFICE:</p><ul><li>Maintain the Resident Coordinator s calendar and representation schedule, arrange appointments and meetings of the RC, coordinates logistical and protocol arrangements for official functions, liaises with diplomatic missions, government counterparts and UN entities; ensure compliance with UN and host country protocol requirements, and act as an interpreter and/or take minutes of meetings when required.</li><li>Coordinate high-quality briefing materials for the RC for appointments, meetings, events, and missions and ensure that all correspondence and documents submitted to the RC are according to UN norms and standards, including directives.</li><li>Coordinate comments on behalf of RC for signature and action/follow-up when required.</li><li>Draft key correspondence, including notes to files, minutes of meetings and Note Verbales, and provide translation for official correspondence.</li><li>Manage RC travel and missions, prepare travel requests, ensure flight bookings and provision of logistics information, and follow up on trip reports and travel claims.</li><li>Maintain contact lists of high-level partners, UN Agencies, and Diplomatic Corps.</li><li>Assist in organizing official events: travel (booking flights, request for security clearance, arrangements at airport, etc.) for local and high-level visitors as required.</li><li>In collaboration with the RCO team, prepare and maintain checklists and templates for relevant processes (high-level visits, meetings preparation, etc).</li><li>Provide all similar services and support to RC.</li></ul><p>2. PROVIDE ADMINISTRATIVE AND COMMUNICATIONS SUPPORT TO THE OFFICE:</p><ul><li>Maintain the filing system (in Microsoft Teams/SharePoint), ensuring the safekeeping of confidential materials.</li><li>Use of automated filing system.</li><li>Screen RC incoming calls and correspondence.</li><li>Support the organization and communication of various coordination meetings, including UNCT meetings.</li><li>Participate in the organization of official UN Days, public events, joint UN events and provide secretariat and administrative support to the UNCT.</li><li>Follow up on deadlines, commitments made, actions taken and coordination of collection and submission of the reports to RC.</li><li>Support the Head of Office on engagement with external partners, preparation of and follow-up on events/high-level missions/official engagements and management of administrative processes.</li><li>Assists with visualizations and updating information material such as web pages or brochures.</li></ul><p>3. GENERAL ADMINISTRATION:</p><ul><li>Act as an alternate to the RCO Administrative Assistant when required to support RCO in day-to-day administrative tasks as required, including contract administration, office time management, budget and finance, and human resource management.</li><li>Coordinate the activities of the RC driver.</li><li>Provide support to the RC in matters such as documentation, visas, travel arrangements, house and school search, etc.</li><li>Provide support to the office on protocol matters and liaise with related departments in UN entities and in the Government</li><li>Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.</li><li>Ensures that requirements and background information used for data analysis are documented.</li><li>Performs other relevant duties as assigned.</li></ul><p>Competencies</p><p>PROFESSIONALISM: Ability to apply sustainable development theories, concepts and approaches. Ability to conduct independent research and analysis on sustainable development topics, determine suitability, validity and accuracy of data provided by different sources. Shows skill in developing sources for data collection. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</p><p><br></p><p>Not available.</p><p>Work Experience</p><p>A minimum of seven (7) years of experience in executive assistance, administrative support or front office functions at senior management level is required. The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first level University degree. Demonstrated experience in supporting senior officials or executive offices, including protocol arrangements is required. Demonstrated experience in organizing meetings, missions and high-level events, including coordination with internal and external stakeholders is required. Work experience with the United Nations, international organization, diplomatic mission or government institution is desirable. One(1) year or more of experience in data analytics or related area is desirable.</p><p>Languages</p><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Completion of a High school diploma or equivalent is required.</li><li>Bachelor's or Advanced University Degree in Business Administration, Office Management, Communication or related fields would be an advantage.</li><li>A minimum of seven (7) years of experience in executive assistance, administrative support or front office functions at senior management level is required.</li><li>The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first level University degree.</li><li>Demonstrated experience in supporting senior officials or executive offices, including protocol arrangements is required.</li><li>Demonstrated experience in organizing meetings, missions and high-level events, including coordination with internal and external stakeholders is required.</li><li>Work experience with the United Nations, international organization, diplomatic mission or government institution is desirable.</li><li>One(1) year or more of experience in data analytics or related area is desirable.</li><li>English and Arabic are required.</li></ul>
<p><h4>Description</h4>
<h4>Key responsibilities</h4>
<h4>Architecture & design</h4>
<p>Architect end-to-end ESB integration solutions using IBM WebMethods, translating business requirements into scalable designs.<br>
Design reusable integration assets like services, APIs, and data models to promote standardization and reduce redundancy.<br>
Define integration patterns, messaging standards, and SLAs in compliance with banking regulations and operations.</p>
<h4>System analysis & migration</h4>
<p>Analyze existing interfaces and protocols to design migration pathways.<br>
Create detailed roadmaps ensuring minimal disruption and zero-downtime cutovers.<br>
Oversee migration execution, providing design authority and support to teams.</p>
<h4>Stakeholder collaboration</h4>
<p>Collaborate with lines of business (retail, corporate, cards, operations) to define connectivity requirements and translate them into integration specifications.<br>
Coordinate with architects, infrastructure, security, and vendors to ensure interoperability and compliance with technology standards.<br>
Lead design reviews and technical workshops to align teams on integration architecture decisions.</p>
<h4>Governance & quality assurance</h4>
<p>Establish and enforce ESB design governance, including naming conventions, versioning, error handling, and monitoring standards.<br>
Conduct design peer reviews to ensure adherence to SOA principles, security policies, and data privacy regulations (PCI-DSS, GDPR, banking laws).<br>
Maintain design documentation, interface specifications, and operational run-books.</p>
<h4>Technical expertise</h4>
<p><strong>Core ESB platform</strong><br>
Proficient in IBM WebMethods ESB (Integration Server, Broker/Universal Messaging, Designer, Trading Networks, API Gateway) with experience in installation, configuration, and advanced development.<br>
Expertise in WebMethods Flow, Java services, adapter development, and pipeline management in high-availability banking environments.</p>
<p><strong>Banking systems & applications</strong><br>
Core Banking: Experience with Equation or similar platforms, understanding data structures, transaction processing, and real-time integrations.<br>
Enterprise Archiving: Knowledge of Laserfiche or equivalent ECM solutions, including document capture, metadata, and archival retrieval.<br>
Card Management: Familiarity with Cortex or similar systems for card issuance, authorization, dispute management, and tokenization services.</p>
<p><strong>Integration technologies</strong></p>
<ul>
<li>Advanced knowledge of SOA, microservices, and event-driven architecture.</li>
<li>Expertise in messaging patterns including publish/subscribe, request/reply, guaranteed delivery, routing, filtering, and dead-letter handling.</li>
<li>Skilled in data transformation (XSLT, JSON/XML mapping) and protocol interoperability (REST, SOAP, MQ, FTP/SFTP, ISO 8583, SWIFT, FIX).</li>
<li>Strong understanding of API management, OAuth 2.0/SAML security, and throttling/rate-limiting.</li>
</ul>
<p><strong>Infrastructure & operations</strong></p>
<ul>
<li>Experience with high-availability clustering, disaster recovery, and performance tuning of WebMethods environments.</li>
<li>Experience with CI/CD pipelines for integration assets, source control (Git), and automated testing frameworks for ESB components.</li>
</ul>
<h4>Requirements</h4>
<p>Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline. A master's degree is a distinct advantage.<br>
IBM WebMethods (Software AG) certified professional (e.g., WebMethods Integration Suite certification) preferred.<br>
10+ years of progressive experience in enterprise application integration, with at least 4 years in a dedicated ESB architecture or design role.<br>
Proven track record of delivering ESB solutions within the banking or financial services sector, ideally involving core banking migrations or large-scale integration modernization programs.<br>
Direct hands-on experience leading the transition from point-to-point integrations to a centralized ESB or API-led connectivity model in a regulated environment.<br>
Prior involvement in projects integrating Equation, Laserfiche, Cortex, or analogous banking-specific platforms is highly desirable.</p></p><p></p>
<p><h4>Description</h4>
<h4>Key responsibilities</h4>
<h4>Architecture & design</h4>
<p>Architect end-to-end ESB integration solutions using IBM WebMethods, translating business requirements into scalable designs.<br>
Design reusable integration assets like services, APIs, and data models to promote standardization and reduce redundancy.<br>
Define integration patterns, messaging standards, and SLAs in compliance with banking regulations and operations.</p>
<h4>System analysis & migration</h4>
<p>Analyze existing interfaces and protocols to design migration pathways.<br>
Create detailed roadmaps ensuring minimal disruption and zero-downtime cutovers.<br>
Oversee migration execution, providing design authority and support to teams.</p>
<h4>Stakeholder collaboration</h4>
<p>Collaborate with lines of business (retail, corporate, cards, operations) to define connectivity requirements and translate them into integration specifications.<br>
Coordinate with architects, infrastructure, security, and vendors to ensure interoperability and compliance with technology standards.<br>
Lead design reviews and technical workshops to align teams on integration architecture decisions.</p>
<h4>Governance & quality assurance</h4>
<p>Establish and enforce ESB design governance, including naming conventions, versioning, error handling, and monitoring standards.<br>
Conduct design peer reviews to ensure adherence to SOA principles, security policies, and data privacy regulations (PCI-DSS, GDPR, banking laws).<br>
Maintain design documentation, interface specifications, and operational run-books.</p>
<h4>Technical expertise</h4>
<p><strong>Core ESB platform</strong><br>
Proficient in IBM WebMethods ESB (Integration Server, Broker/Universal Messaging, Designer, Trading Networks, API Gateway) with experience in installation, configuration, and advanced development.<br>
Expertise in WebMethods Flow, Java services, adapter development, and pipeline management in high-availability banking environments.</p>
<p><strong>Banking systems & applications</strong><br>
Core Banking: Experience with Equation or similar platforms, understanding data structures, transaction processing, and real-time integrations.<br>
Enterprise Archiving: Knowledge of Laserfiche or equivalent ECM solutions, including document capture, metadata, and archival retrieval.<br>
Card Management: Familiarity with Cortex or similar systems for card issuance, authorization, dispute management, and tokenization services.</p>
<p><strong>Integration technologies</strong></p>
<ul>
<li>Advanced knowledge of SOA, microservices, and event-driven architecture.</li>
<li>Expertise in messaging patterns including publish/subscribe, request/reply, guaranteed delivery, routing, filtering, and dead-letter handling.</li>
<li>Skilled in data transformation (XSLT, JSON/XML mapping) and protocol interoperability (REST, SOAP, MQ, FTP/SFTP, ISO 8583, SWIFT, FIX).</li>
<li>Strong understanding of API management, OAuth 2.0/SAML security, and throttling/rate-limiting.</li>
</ul>
<p><strong>Infrastructure & operations</strong></p>
<ul>
<li>Experience with high-availability clustering, disaster recovery, and performance tuning of WebMethods environments.</li>
<li>Experience with CI/CD pipelines for integration assets, source control (Git), and automated testing frameworks for ESB components.</li>
</ul>
<h4>Requirements</h4>
<p>Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical discipline. A master's degree is a distinct advantage.<br>
IBM WebMethods (Software AG) certified professional (e.g., WebMethods Integration Suite certification) preferred.<br>
10+ years of progressive experience in enterprise application integration, with at least 4 years in a dedicated ESB architecture or design role.<br>
Proven track record of delivering ESB solutions within the banking or financial services sector, ideally involving core banking migrations or large-scale integration modernization programs.<br>
Direct hands-on experience leading the transition from point-to-point integrations to a centralized ESB or API-led connectivity model in a regulated environment.<br>
Prior involvement in projects integrating Equation, Laserfiche, Cortex, or analogous banking-specific platforms is highly desirable.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p> <p> </p> <p> <strong>ABOUT THE ROLE</strong> </p> <p>Our client is looking to hire an experienced <strong>Brand & Trade Manage</strong>r to join their growing team in <strong>Amman, Jordan.</strong> Operating in the <strong>FMCG distribution</strong> space and representing a portfolio of multinational brands, they are seeking a commercially driven professional who can bridge strategic brand management with impactful trade execution across both modern and traditional channels.</p> <p>This is a senior individual contributor role with high visibility, offering the opportunity to own brand plans end-to-end, drive trade activations, and work directly with regional distributors and brand principals.</p> <p> </p> <p> <strong>WHAT YOU'LL DO</strong> </p> <p> </p> <p> <strong>Brand Management</strong> </p> <p> Develop and implement annual brand plans aligned with principal guidelines and company objectives.</p> <p> Manage brand budgets, track ROI, and ensure responsible allocation of spend.</p> <p> Lead new product launches, including pricing strategy, go-to-market planning, and positioning.</p> <p> Monitor brand performance via sell-in/sell-out data, market share, and consumer insights.</p> <p> Maintain strong relationships with multinational brand principals and uphold brand standards.</p> <p> </p> <p> <strong>Trade Marketing & Activations</strong> </p> <p> Design and execute trade promotions, in-store activations, and visibility programs across all trade channels.</p> <p> Develop and deploy POS materials, planograms, and channel-specific assets in line with brand guidelines.</p> <p> Conduct regular market visits to assess execution quality and identify opportunities for improvement.</p> <p> Track and evaluate the effectiveness of all trade activities, delivering post-promotion analysis and recommendations.</p> <p> Work closely with the sales team to align trade programs with distribution and volume targets.</p> <p> </p> <p> <strong>Commercial Planning & Analysis</strong> </p> <p> Prepare accurate sales forecasts and demand plans in collaboration with the sales and supply chain teams.</p> <p> Develop commercial plans, pricing proposals, and promotional calendars.</p> <p> Manage budgets within approved limits, with clear variance tracking and reporting.</p> <p> Analyze market data, competitive landscape, and category trends to inform strategic decisions.</p> <p> Prepare concise management reports and presentations on brand and trade performance.</p> <p> </p> <p> <strong>Distributor & Stakeholder Management</strong> </p> <p> Serve as the key liaison between the company and brand principals/distributors.</p> <p> Manage joint business plans with key distribution partners, ensuring alignment on targets and activations.</p> <p> Support and coach the sales team on brand messaging, product knowledge, and trade execution tools.</p> <p> </p> <p> <strong>WHAT WE'RE LOOKING FOR</strong> </p> <p> <strong>Experience & Background</strong> </p> <p> 4 6 years of experience in brand management and/or trade marketing within the FMCG industry this is non-negotiable.</p> <p> Proven track record of managing multinational brands and collaborating with distributors.</p> <p> Hands-on experience designing and executing trade activations and promotional campaigns.</p> <p> Background in budgeting, forecasting, and commercial planning.</p> <p> Experience working with regional markets is a strong advantage.</p> <p> </p> <p> <strong>Skills & Competencies</strong> </p> <p> Advanced proficiency in Microsoft Excel (pivot tables, data modelling) and PowerPoint.</p> <p> Strong analytical mindset : you can turn data into clear, actionable recommendations.</p> <p> Excellent project management skills; comfortable handling multiple brands and workstreams simultaneously.</p> <p> Exceptional English communication skills, both written and verbal.</p> <p> Strong interpersonal and stakeholder management skills.</p> <p> Self-starter who thrives working independently in a fast-paced environment.</p> <p> Bachelor's degree in Marketing, Business Administration, or a related field. MBA is a plus.</p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>Upon completion of this assignment, the consultant will have delivered a comprehensive independent final evaluation of the project, including an inception report, draft and final evaluation reports, and a presentation of key findings. The evaluation will provide UN-Habitat, the Adaptation Fund Board, and national partners in Jordan and Lebanon with evidence-based conclusions, lessons learned, and strategic recommendations to inform future climate resilience and water management programming.<br> Work Location<br>Home based<br> Expected duration<br>4 months (part time)<br> Duties and Responsibilities<br>UN-Habitat is the United Nations agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable communities, towns and cities with the goal of providing adequate shelter for all. It supports Member States in the development of sustainable cities and human settlements through its normative and operational work at global, regional, national and local levels. By working at all levels and with relevant stakeholders and partners, UN-Habitat contributes to linking policy development and capacity-building activities with a view to promoting cohesive and mutually reinforcing social, economic and environmental policies and programs in human settlements in conformity with international practices and covenants. UN-Habitat also leads and coordinates the monitoring of and reporting on global progress on the implementation of the New Urban Agenda and Sustainable Development Goal (SDG) 11 of making cities and human settlements inclusive, safer, resilient and sustainable. Other global agreements support UN-Habitat’s work including the Paris Agreement on Climate Change. The Conference of the Parties (COP) of the UN Framework Convention on Climate Change (UNFCCC) established and launched the Adaptation Fund (AF) in 2007. The fund is to finance concrete adoption projects and programmes in developing countries that are particularly vulnerable to adverse effects of climate change. The fund’s projects and activities aim at building national and local adaptation capacities while reaching and engaging with the most vulnerable groups. Background: The project “Increasing the Resilience of Displaced Persons and Host Communities to Climate Change-Related Water Challenges in Jordan and Lebanon”, funded by the Adaptation Fund with a budget of USD 13,973,509, is led by the United Nations Human Settlements Programme (UN-Habitat) in partnership with ESCWA and UNICEF. As well as national governmental and municipal stakeholders, in addition to several implementing partners in Jordan and Lebanon; United Nations International Children’s Emergency Fund (UNICEF), Jordan Hashemite Fund for Human Development (JOHUD), Jordan Hashemite Fund for Badia Development (HFDJB) (BADIA), Permaculture Research Institute (PRI), Yarmouk Water Company (YWC), LDK and Royal Scientific Society (RSS), Management of Resources & Environmental Solutions (MORES) and United Nations Economic and Social Commission for Western Asia (ESCWA). The project addresses the compounded impacts of climate change and the Syrian refugees’ displacement crisis, focusing on water scarcity, urban resilience, and sustainable development. It promotes innovative water harvesting, wastewater reuse, and municipal planning to strengthen climate resilience among vulnerable communities. The project was launched in October 2021 and ends in October 2026. 1. Objectives and Expected Accomplishments (outcomes) of the project The overall objective of the project is to increase the resilience of both displaced persons and host communities in Jordan and Lebanon to climate change-related water challenges, particularly challenges associated with water scarcity, climate-induced pressures, and population growth in vulnerable areas. The project aims to achieve this objective through four expected accomplishments: A. Strengthened municipal and institutional capacities to assess, plan, and manage climate-related water risks through the development of climate-responsive territorial planning documents, including urban master plans and associated action or investment plans, in order to support municipal governments to manage urban risks and vulnerabilities in the context of climate change, especially water scarcity challenges, and urban (population) growth, including pressures associated with displacement. B. Increased community awareness, ownership, and capacities to operate, maintain, and replicate sustainable water harvesting, supply, and reuse systems, aimed at strengthening the resilience of citizens (DPs and host communities) through improved awareness, and practical capacities to respond to climate change impacts on water resources. C. Expanded access to efficient and climate-resilient water supply systems through innovative and replicable non-conventional water harvesting, greywater treatment, and wastewater reuse techniques, aimed at enhancing the adaptive capacity of the water sector by expanding unconventional water harvesting, and climate-resilient water supply and irrigation options appropriate to the local context. D. Enhanced knowledge management, learning, and replication to document and share lessons learned and support the development of regional approaches for managing urban climate and water risks, including the development of regional urban risks and vulnerabilities management model in the context of climate change and urban (population) growth. *Detailed expected outcomes, outputs, indicators, and targets for each component are presented in the project’s Results Framework and will be provided to the evaluation team as part of the evaluation documentation package. 2. Project Scope and Geographic Focus The project is implemented in Jordan and Lebanon, targeting municipalities and communities that are highly vulnerable to climate change-related water challenges. In Jordan, the project focuses on the municipalities of Mafraq and Irbid, where increasing temperatures, recurrent droughts, declining groundwater availability, and rapid population growth, including large numbers of displaced persons are placing severe pressure on water systems and municipal services. In Lebanon, the project targets the Zahle District, including the municipalities of Zahleh–Maalaka and Taanayel Zahleh Municipality, where water scarcity, untreated wastewater, and high concentrations of displaced populations have intensified the vulnerability of communities and water-dependent livelihoods. Across both countries, climate change impacts have contributed to; reduced availability of safe and reliable water resources, increased pressure on municipal water supply and wastewater systems, and heightened vulnerability of water-dependent households and services. The project operates at two interconnected scales: 1. Municipal scale: strengthening planning capacities through climate-responsive territorial planning, vulnerability assessments, and urban master plans that integrate climate change, water scarcity, gender, and population pressures. 2. Community scale: improving access to alternative and climate-resilient water resources through rainwater harvesting, greywater treatment and reuse systems, wastewater treatment improvements, and community-level awareness and capacity building. 3. Project implementation arrangement The project is implemented by UN-Habitat as the Implementing Entity. Execution is carried out through national and international partners in both countries: • Lebanon: UNICEF - Lebanon, MORES • Jordan: UNICEF - Jordan, JOHUD, Badia, YWC, PRI, LDK/RSS • UN-ESCWA – Lebanon, Component 4 across both countries. Implementation is conducted in coordination with key national authorities: Jordan: Ministry of Environment (MOE) (Designated Authority), Ministry of Planning and International Cooperation (MOPIC), Ministry of Water and Irrigation (MOWI), Ministry of Local Administration (MOLA), MOA and the municipalities of Irbid and Mafraq. Lebanon: MOEnv (Designated Authority), Ministry of Agriculture (MOA), Ministry of Energy and Water (MOEW), Bekaa Water Establishment (BWE), and the Zahleh–Maalaka and Taanayel Zahleh Municipality, including municipalities of Zahle. A regional and national Project Steering Committee (RSC) structure provides guidance, oversight, and coordination among government stakeholders, executing partners, and UN agencies. Reporting Line: The consultant will report to the Head of Programme in coordination with Regional Project Coordinator. Duties and responsibilities: The evaluation objective is to assess, as systematically and objectively as possible the relevance, efficiency, effectiveness, sustainability, impact outlook and coherence of the project. Findings from the evaluation will inform UN-Habitat, the Ministries of Environment in Jordan and Lebanon (National Designated Authorities), and the Adaptation Fund Board on what worked well, what did not, and why. 1. The specific objectives of the evaluation are: • To assess the performance of the project in terms of achievement of the results at objective level, expected accomplishment (outcome) and output levels. • Assess the relevance, efficiency, effectiveness, sustainability, impact outlook, and coherence of the project in addressing climate change-related water challenges and improving the resilience of targeted communities. • Assess project management arrangements, including execution modalities, partnerships, coordination mechanisms, institutional roles, and the adequacy and use of resources, and how these factors influenced project performance. • Ensure alignment with Adaptation Fund Evaluation Policy and Guidance, including assessment of compliance with Adaptation Fund Environmental and Social Policy and Gender Policy. • To identify lessons learned and make strategic, programmatic and management recommendations on what further needs to be done to effectively promote and increase climate resilience of communities in Jordan and Lebanon. 2. Scope of the evaluation The evaluation will cover the entire life cycle of the project, from November 2021 to end of June 2026, including planning, inception, implementation, monitoring, reporting, and adaptive management processes. In line with the Adaptation Fund Evaluation Policy, the evaluation will assess: • Achievement of outputs and expected accomplishments (outcomes), and progress toward the overall objective • The processes that influenced performance, including readiness, stakeholder engagement, institutional roles, ownership, and operational coordination • Financial management, execution arrangements, and oversight/backstopping by UN-Habitat and partners • The effectiveness of monitoring, evaluation, and reporting systems • Compliance with and integration of the Adaptation Fund Environmental and Social Policy and Gender Policy, including gender equality, equity, social inclusion, human rights, and protection of vulnerable groups • Key constraints, risks, opportunities, and factors affecting sustainability and future upscaling The evaluation will consider performance at both municipal level (planning, governance, institutional capacity) and community level (non-conventional water systems, awareness and capacity-building), reflecting the project’s dual-scale implementation approach. A comprehensive evaluation report must be developed and submitted. Presentation of the evaluation process and findings must be developed and presented by the evaluation consultant to UN-Habitat and all stakeholders and partners. 3. Evaluation Questions: Apart from evaluating performance of the project focusing on achievements in terms of outputs, outcomes and objective, the evaluation will seek to answer evaluation questions, which are organized around the evaluation criteria of relevance, effectiveness, efficiency, impact outlook, sustainability, coherence as well as assess the integration of cross-cutting issues. 1) Relevance: To what extent were the project objectives and design relevant to the needs of beneficiaries, the Adaptation Fund, UN-Habitat, executing entities, and national and local priorities in Jordan and Lebanon? • To what extent was the project relevant to requirements/needs of the beneficiaries? • To what extent was the implementation strategy responsive to donor requirements, national strategies, and UN-Habitat and executing entities’ strategies? • To what extent were the project’s intended outputs and outcome consistent with national and local policies and priorities? • To what extent were key stakeholders and target groups (including gender considerations and vulnerable groups such as displaced persons, women, youth, and low-income households) appropriately identified? • To what extent was the project aligned with Adaptation Fund strategic priorities? 2) Effectiveness: To what extent did the project enhance climate resilience in targeted municipalities and communities in Jordan and Lebanon? • What products, services, and systems were delivered, and to what extent did they strengthen local capacity to plan, manage, and adapt to climate-related water challenges? • To what extent did local ownership influence the effectiveness of the project? • Was the monitoring and evaluation system adequate for tracking progress toward outputs and outcomes, and how was M&E information used to adapt implementation? • To what extent did assumptions and risk assessments hold true, and how effectively did the project respond to changes or external factors? 3) Efficiency: How well were resources used? • To what extent did resources, management arrangements, and execution structures support efficient project implementation? • To what extent did UN-Habitat and executing partners have adequate capacity to implement the project? • To what extent were institutional arrangements adequate and free from administrative, financial, or managerial bottlenecks? • To what extent did the project demonstrate value for money, and how effective were the adaptive management measures taken during implementation? • To what extent did activities and outputs contribute to achieving the expected accomplishments and objective? • To what extent was monitoring and reporting transparent and satisfactory to key stakeholders? 4) Impact: What difference has the project made? • To what extent has the project generated observable changes in the target communities and institutions? • Did the project produce any unintended or unexpected effects (positive or negative), and how might these influence long-term impact? • To what extent did the project contribute to reducing climate vulnerability and enhancing adaptive capacity of displaced persons and host communities? 5) Sustainability and Scalability: To what extent are project benefits likely to continue after Adaptation Fund financing ends? • To what extent was capacity developed in order to ensure sustainability of the efforts and benefits? Is there sufficient awareness in support of the projects’ objectives? • To what extent did the project engage the participation of key stakeholders in design, implementation, monitoring, and reporting to see that it is in their interest that the project benefits continue? • To what extent was the project aligned with national/local development priorities? What is the likelihood of financial and economic resources being available once the Adaptation Fund funding ends? • Are systems for accountability, O&M, and technical know-how in place? • To what extent did the project foster innovative partnerships with local institutions and authorities and other development partners? • Are there any environmental risks that may jeopardize sustainability of project achievements? • To what extent are arrangements in place to ensure continued compliance with environmental and social safeguards and gender commitments? • To what extent can the project’s approach, model, or key interventions be replicated or scaled up in other locations or contexts? • To what extent are the project’s methods, tools, systems, or partnerships institutionalized or documented in a way that supports future scaling? • To what extent are the project results likely to remain environmentally sustainable over time, including under changing climate and resource conditions? • To what extent are the beneficiaries and other similar users willing to pay for treated wastewater reuse in irrigation? • To what extent are the beneficiaries and other similar users willing to pay for the installation, maintenance and use of rooftop rainwater harvesting and greywater treatment systems? 6) Coherence: To what extent did other projects, support or complement the project? • Was the project coherent and implemented in synergy with other Adaptation Fund-supported activities or climate adaptation initiatives? • To what extent was the project coherent or complementary with other UN or donor-funded projects and national programmes? 7) Adaptive Management: To what extent was the project responsive to changing context and implementation conditions, and how effectively were evidence and lessons used to inform decisions during implementation? • To what extent was monitoring and learning evidence used to adapt implementation decisions (e.g., workplans, targeting, technical approaches, partnerships, timelines) and document the results of those adaptations? • To what extent did the project identify, document, and act on lessons learned and innovative practices/tools to improve implementation and outcomes? 8) Equity: To what extent were the benefits of the project shared fairly between groups and geographies, in line with the Adaptation Fund’s Environmental and Social Policy and Gender Policy? • To what extent were vulnerable and marginalized groups (including displaced persons, women, youth, persons with disabilities, and low-income households) meaningfully engaged across project design, implementation, monitoring, and follow-up? The evaluator may refine or expand on the evaluation questions, as necessary, in order to carry out the objectives of the evaluation. 4. Approach and Methodology: 4.1 Approach The evaluation will be conducted in a systematic, impartial, and evidence-based manner in accordance with the United Nations Evaluation Group (UNEG) Norms and Standards and in line with the Adaptation Fund Evaluation Policy. The evaluator will propose a detailed approach and methodology in the inception report; however, the evaluation is expected to adopt a results-based approach grounded in the project’s Theory of Change (ToC), assessing the extent to which project activities and outputs contributed to the expected accomplishments (outcomes) and overall objective in Jordan and Lebanon. The ToC, building on the project’s logical framework, will serve as the central analytical tool for examining causality and the project’s performance. The evaluation should also apply participatory and utilization-focused approaches to promote meaningful engagement of key stakeholders and facilitate the practical use of the evaluation results. Emphasis will be placed on assessing project delivery, achievement of outputs and outcomes, lessons learned, critical gaps, and actionable recommendations. All findings and conclusions must be supported by verifiable and triangulated evidence. The main emphasis should be placed on project delivery, achievement of results; lessons learned, critical gaps; and recommendations. Findings in the evaluation should be evidence-based. 4.2 Evaluation Methodology A variety of methodologies will be applied to collect data to answer the evaluation questions. By triangulating available data sources, the evaluation will seek to establish strong evidence base and maximize the credibility of its analysis. Where relevant, applicable and feasible, the data will be disaggregated by gender, age, and beneficiary group (e.g, host communities, displaced per<br>
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<h2 class="h5">Job description</h2>
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<span>Accountant Reporting to: Finance Team Leader About Jeeny Jeeny is a mobile application that eases daily commuting and transportation.<br> Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions.<br> At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.<br> About the Role We are looking for a detail-oriented and experienced Accountant to join Jeeny's Finance team.<br> The Accountant will be responsible for maintaining accurate financial records, processing accounting entries and payments, managing invoicing, and supporting day-to-day financial operations.<br> Key Responsibilities: Record and maintain accurate financial transactions and accounting entries.<br> Process bank payments, transfers, and other financial transactions.<br> Prepare and issue B2B customer invoices, ensuring they are accurately recorded and followed up.<br> Perform regular bank and account reconciliations, investigating and resolving discrepancies.<br> Assist with employee, supplier, and operational payment processing.<br> Maintain complete supporting documentation and approvals for all financial transactions, in line with SOPs.<br> Monitor outstanding receivables and support collection activities as needed.<br> Assist with month-end and year-end closing activities.<br> Support the preparation of financial reports and schedules.<br> Ensure accounting records comply with company policies and applicable accounting standards.<br> Coordinate with internal departments and external suppliers/customers on invoices, payments, and financial queries.<br> Identify and help resolve discrepancies or irregularities in financial records.<br> Support the Finance team with ad-hoc accounting and financial tasks.<br> Maintain confidentiality of financial and company information.<br> Why Join Jeeny?<br> Be part of one of the leading mobility platforms in the region.<br> Work in a dynamic and collaborative environment.<br> Opportunity to lead impactful finance initiatives and process improvements.<br> Career growth and professional development opportunities.<br> Bachelor's degree in Accounting, Finance, or a related field 3-4 years of experience in a similar finance role Working experience with Dynamics 365 Business Central and Quickbooks is an added advantage.<br> Experience with bank reconciliations, payments, invoicing, accounts payable, and accounts receivable, operational payments, driver payouts or similar high-volume payment processes.<br> Strong Excel/Google Sheets skills Good communication in English and interpersonal skills with good communication skills in English</span> </div>
<h2 class="h5">Job description</h2>
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<p><strong>JOB TITLE:</strong> Finance Manager<br><strong>REPORTING TO:</strong> Head of Treasury and Financial Compliance<br><strong>GRADE:</strong> 2<br><strong>REPORTING TO POSITION:</strong> Finance Coordinators-Finance Officers<br><strong>LOCATION:</strong> TBC<br><strong>CHILD SAFEGUARDING</strong><br> Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.<br><strong>ROLE Purpose:</strong><br> This role will provide the primary financial inputs into all aspects of Treasury & Accounting for the Syria Country Office. This includes providing key support for overall Treasury and accounting management as well as assisting in the implementation of finance policies, procedures, and systems.</p><br><p><strong>MAIN RESPONSIBILITIES</strong></p><br><p>• Managing all aspects of day-to-day operations of Treasury department.<br> • Assist in the implementation of finance policies, procedures, and systems.<br> • Processing of daily bank and cash payments in line with SCI Finance manual.<br> • Oversee Cash Management processes, weekend and month-end cash count, and cash balance monitoring process to ensure the sufficient cash flow is available to support the program operations in country and in the field.<br> • Liaison with bank on all banking issues.<br> • Ensure proper calculation and on-time payments of payroll, benefits and applicable taxes.<br> • Managing the month-end accounting close process, amortization, account reconciliation, ensuring accuracy and completeness of the ledgers, journal bathes and all supporting documentation in the country office and field offices (coding, approval, uploading...)<br> • Prepare the monthly financial report and any other required reporting to Regional Office and Centre Office in precise and timely manner.<br> • Review of Trial balance on daily basis and resolving issues in Balance sheet accounts.<br> • Tracking of pending items in the balance sheet and duly communicate to FO’s for the appropriate entry.<br> • Finalizing country program cash forecast each month.<br> • Maintaining close coordination with field and CO finance focal persons.<br> • Maintaining a schedule for monitoring and support to the field offices. <br> • Train finance field staff on preparation of effective cash forecast.<br> • Review the reclassifications proposed by program staff for eligibility in line with donor regulations an in line with SCI Financial policies.<br> • Ensure field offices receive adequate support to operate efficient accounting systems.<br> • Carry out inductions and staff trainings for finance procedures, donor requirements etc. <br> • Lead the audit processes within the assigned location. Proactively Liaising with Program and sub-award units as necessary.</p><br><p><strong>SKILLS AND BEHAVIOURS (our Values in Practice)</strong><br><strong>Understanding humanitarian contexts and application of humanitarian principles</strong><br> • Able to assess and analyse key issues in the humanitarian situation and formulate actions around them<br> • Leads on the development of an organisational response based on an understanding of the contexts<br><strong>Achieving results effectively</strong><br> • Ensures efficient and transparent use of resources in accordance with internal controls<br> • Demonstrates flexibility to adapt plans and make decisions in rapidly changing environments<br> • Actively manages risk and takes action to reduce risk.<br> • Makes changes to improve performance as a result of information received.<br> • Creates measures and metrics to track performance.<br> • Documents lessons learned and applied them to future projects<br><strong>Maintaining and developing collaborative relationships</strong><br> • Establishes clear objectives with teams and individuals and monitors progress and performance<br> Operating safely and securely<br> • Undertakes effective risk assessments and develops contingency plans<br> • Takes appropriate, coordinated and consistent action to handle situations of personal risk and risk for others<br> • Reduces vulnerability by complying with safety and security protocols set by the organisation<br><strong>Managing yourself in a pressured and changing environment:</strong><br> • Remains focused on the objectives and goals in a rapidly changing environment<br> • Suggests creative improvements and different ways of working<br> • Demonstrates personal integrity by using one’s position responsibly and fairly<br> • Makes time to learn from experience and feedback and applies the lessons to a new situation<br><strong>Leadership: Action; Thinking; Self; Inspiring; Developing Others</strong><br> • Adapts plans and approaches based upon awareness of the external context<br> • Demonstrates managerial courage by confronting difficult situations, seeking resolution, and championing ideas.<br> • Actively contributes to a team environment where team members feel able to contribute, champion or challenge decisions<br> • Takes responsibility for own development, and actively takes steps to better understand and address own strengths and weaknesses.<br> • Effectively influences others by understanding their interests and showing how they will be met by own preferred solution.</p><br><p><strong>QUALIFICATIONS AND EXPERIENCE </strong><br><strong>Essential</strong></p><br><p>• BSc degree in accounting/finance or equivalent.) with 5 years of post-qualification accounting experience.<br> • Experience of and well developed skills in staff management, supervision and capacity building<br> • Proven track record of supporting a senior management team, and providing strategic support across multiple sectors and/or regions <br> • Knowledge of the requirements of the major emergency donors and experience in budgeting and reporting to donors.<br> • Good attention to detail and analytical skills<br> • Computer literate (i.e. WORD, advanced Excel, Outlook, Internet Explorer, financial systems).<br> • Cultural awareness and ability to build relationships quickly with a wide variety of people<br> • Patient, adaptable, flexible, able to improvise and remain responsive and communicate clearly and effectively under pressure<br> • Excellent planning, management and coordination skills, with the ability to organise a workload comprised of varying and changing tasks and responsibilities<br> • Strong communication (written and spoken), and interpersonal skills in English, with experience in managing multicultural teams<br><strong>Desirable </strong><br> • Experience with any Save the Children financial systems and overseas accounting software.<br> • Significant experience with NGOs in an international emergency environment<br> • Fluent in English and Arabic<br> </p><br><br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br><br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>
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<p><br></p><p>We are looking for a motivated and professional Travel Insurance Agent to join our team. No previous insurance experience is required. The selected candidate will receive full training and support from the company to understand travel insurance products, customer service procedures, policy issuance, and regulatory requirements.</p><p>The company will also assist the candidate in the process of obtaining the required insurance license from the Central Bank of Jordan, subject to applicable rules and requirements.</p><p><br></p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries in person.</li><li>Explain travel insurance plans, benefits, coverage limits, exclusions, and policy conditions to customers in a clear and professional manner.</li><li>Assist customers in choosing the appropriate travel insurance policy based on destination, travel dates, visa requirements, and customer needs.</li><li>Issue travel insurance policies through the company’s online system after receiving proper training.</li><li>Verify customer information, including full name, passport or ID details, date of birth, travel dates, destination, and contact details.</li><li>Ensure accuracy of all customer data before policy issuance.</li><li>Assist customers who face difficulties using the website or online payment process.</li><li>Coordinate with management and the insurance provider for policy corrections, amendments, and special cases.</li><li>Follow company procedures related to confidentiality, data protection, and compliance.</li></ul><p>Required Qualifications</p><ul><li>Bachelor’s degree in any subject.</li><li>No previous insurance experience is required.</li><li>Good communication skills in Arabic and English.</li><li>Good computer skills and ability to use online systems.</li><li>Attention to detail and accuracy in data entry.</li><li>Willingness to learn insurance procedures, travel insurance products, and customer service standards.</li><li>Professional attitude and strong customer-service mindset.</li><li>Ability to work under pressure and handle multiple customer requests.</li><li>Willingness to complete training and licensing requirements as required by the Central Bank of Jordan.</li></ul><p>Training and Licensing</p><ul><li>Full training will be provided by the company.</li><li>The company will train the candidate on travel insurance products, policy issuance, customer service, compliance, and internal procedures.</li><li>The company will assist and support the candidate in applying for and obtaining the required insurance license from the Central Bank of Jordan, subject to meeting the applicable requirements.</li><li>Continuous guidance and supervision will be provided during the training and licensing period.</li></ul><p>Preferred Skills</p><ul><li>Interest in learning about insurance, travel, and online customer support.</li></ul><p>Working Conditions</p><ul><li>Both stationed in Galaria Mall, with possible online customer support duties.</li><li>May require follow-up with customers during urgent travel-related cases.</li><li>Must maintain confidentiality of customer personal information at all times.</li></ul><p>Performance Expectations</p><ul><li>Complete company training successfully.</li><li>Obtain the required license with company assistance, subject to regulatory approval.</li><li>Provide professional and timely customer service.</li><li>Issue policies accurately and with minimal errors.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ul><li>Bachelor’s degree in any subject.</li><li>No previous insurance experience is required.</li><li>Good communication skills in Arabic and English.</li><li>Good computer skills and ability to use online systems.</li><li>Attention to detail and accuracy in data entry.</li><li>Willingness to learn insurance procedures, travel insurance products, and customer service standards.</li><li>Professional attitude and strong customer-service mindset.</li><li>Ability to work under pressure and handle multiple customer requests.</li><li>Willingness to complete training and licensing requirements as required by the Central Bank of Jordan.</li></ul><p>Training and Licensing</p><ul><li>Full training will be provided by the company.</li><li>The company will train the candidate on travel insurance products, policy issuance, customer service, compliance, and internal procedures.</li><li>The company will assist and support the candidate in applying for and obtaining the required insurance license from the Central Bank of Jordan, subject to meeting the applicable requirements.</li><li>Continuous guidance and supervision will be provided during the training and licensing period.</li></ul><p>Preferred Skills</p><ul><li>Previous customer service or sales experience is an advantage but not required.</li><li>Ability to communicate clearly with customers.</li><li>Good follow-up and organization skills.</li><li>Problem-solving ability.</li><li>Interest in learning about insurance, travel, and online customer support.</li></ul><p>Working Conditions</p><ul><li>Office-based position, with possible online customer support duties.</li><li>May require follow-up with customers during urgent travel-related cases.</li><li>Must maintain confidentiality of customer personal information at all times.</li></ul><p><br></p></div>