Manager Jobs in Jordan
502 Jobs Found
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Develop and implement the organization s Information Security Strategy, Framework, and Roadmap. Ensure compliance with Central Bank of Jordan (CBJ) cybersecurity and information security requirements. Lead cybersecurity risk assessments, maintain risk registers, and oversee mitigation plans. Establish and maintain security policies, standards, procedures, and controls. Oversee Security Operations Center (SOC) activities, including monitoring, incident detection, response, and reporting. Manage internal and external Penetration Testing (PT) and Vulnerability Assessments (VA), including remediation tracking. Drive implementation and continuous improvement of: ISO 27001 Information Security Management System (ISMS) ISO 27701 Privacy Information Management System (PIMS) ISO 22301 Business Continuity Management System (BCMS) Align cybersecurity practices with the NIST Cybersecurity Framework (CSF) and CIS Critical Security Controls. Oversee Business Continuity and Disaster Recovery (BCP/DRP) planning, testing, and maintenance. Manage third-party security risks and ensure vendors comply with information security, privacy, and regulatory requirements. Review and validate contracts and Service Level Agreements (SLAs) to ensure alignment with cybersecurity standards. Provide regular cybersecurity and risk reporting to senior management and relevant committees.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in information security, Cybersecurity, Computer Science, Information Technology, or a related field. Minimum 8 years of experience in Information Technology, with at least 4 years in Information Security or Cybersecurity roles. Professional certification is mandatory, such as: Certified Information Security Manager (CISM) ISO 27001 Lead Implementer Strong knowledge of cybersecurity governance, risk management, and regulatory compliance frameworks. Hands-on experience implementing and maintaining ISO 27001, ISO 27701, and ISO 22301 standards. Practical understanding of NIST CSF and CIS Controls. Experience managing SOC operations, incident response, vulnerability management, and threat monitoring. Familiarity with banking systems, data protection laws, and financial-sector cybersecurity regulations. Excellent analytical, communication, leadership, and stakeholder management skills.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>As the CRS programming lead for Jordan, you will manage and provide technical oversight of the development and implementation of CRS and partner programming in Jordan. In addition to your program quality and management capacities, your partnership and representation skills will help to ensure strong CRS coordination in Jordan. As time allows, you will provide programming backstop for the CRS response in JWBG. Your role will ensure relationships and effective systems and processes are in place that facilitate high-quality programming and partnership, advancing CRS work to serve the poor and vulnerable.</p><p>Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation. CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency. CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS Code of Conduct. CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.</p><p><strong>Basic Qualifications</strong></p><p>Bachelor s Degree required in International Development, International Relations or in the fields related to Jordan programming areas. Additional experience may substitute for some education. Minimum of 5 years' experience in relevant field-based project management experience required, with preferably at least 3 years working experience in relief or recovery programming. Experience in managing moderately complex projects and building strong relationships with partners and donors.</p><p><strong>Preferred Qualifications</strong></p><p>Master's Degree</p><p>Experience in an international NGO an advantage</p><p>Experience in complex humanitarian settings</p><p><strong>Knowledge, Skills and Abilities</strong></p><ul><li>MEAL skills and experience required.</li><li>Staff management experience and abilities that are conducive to a learning environment.</li><li>Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.</li><li>Good experience in project grants management, including project design, preferably for grants from multiple public donors, including U.S. Government funding.</li><li>Demonstrated ability to write high quality technical proposals.</li><li>Experience engaging with partner organizations and demonstrating the principles of partnership</li><li>Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions</li><li>Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.</li><li>Good presentation and facilitation skills</li><li>Proactive, resourceful, solutions-oriented and results-oriented</li></ul><p><strong>Required Languages:</strong> Fluent written and oral English required; Arabic preferred.</p><p><strong>Travel:</strong> Must be willing and able to travel up to 30%, including within Jordan and to JWBG.</p><p><strong>Supervisory Responsibilities:</strong> Not required at this time.</p><p><strong>Agency Competencies (for all CRS Staff):</strong></p><ul><li>Personal Accountability - Consistently takes responsibility for one s own actions.</li><li>Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.</li><li>Builds and Maintains Trust - Shows consistency between words and actions.</li><li>Collaborates with Others - Works effectively in intercultural and diverse teams.</li><li>Open to Learn - Seeks out experiences that may change perspective or provide an opportunity to learn new things.</li></ul><p><strong>Agency Leadership Competencies:</strong></p><ul><li>Lead Change - Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.</li><li>Develops and Recognizes Others - Builds the capacity of staff to reach their full potential and enhance team and agency performance.</li><li>Strategic Mindset - Understands role in translating, communicating, and implementing agency strategy and team priorities.</li></ul><p><strong>What we offer</strong></p><p>CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Basic Qualifications</strong></p><p>Bachelor s Degree required in International Development, International Relations or in the fields related to Jordan programming areas. Additional experience may substitute for some education. Minimum of 5 years' experience in relevant field-based project management experience required, with preferably at least 3 years working experience in relief or recovery programming. Experience in managing moderately complex projects and building strong relationships with partners and donors.</p><p><strong>Preferred Qualifications</strong></p><p>Master's Degree</p><p>Experience in an international NGO an advantage</p><p>Experience in complex humanitarian settings</p><p><strong>Knowledge, Skills and Abilities</strong></p><ul><li>MEAL skills and experience required.</li><li>Staff management experience and abilities that are conducive to a learning environment.</li><li>Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.</li><li>Good experience in project grants management, including project design, preferably for grants from multiple public donors, including U.S. Government funding.</li><li>Demonstrated ability to write high quality technical proposals.</li><li>Experience engaging with partner organizations and demonstrating the principles of partnership</li><li>Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions</li><li>Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.</li><li>Good presentation and facilitation skills</li><li>Proactive, resourceful, solutions-oriented and results-oriented</li></ul><p><strong>Required Languages:</strong> Fluent written and oral English required; Arabic preferred.</p><p><strong>Travel:</strong> Must be willing and able to travel up to 30%, including within Jordan and to JWBG.</p><p><strong>Supervisory Responsibilities:</strong> Not required at this time.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Key Responsibilities</b></p><ul><li>Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement</li><li>Handle high account volume efficiently while maintaining strong follow-up and account ownership</li><li>Monitor customer health, usage, spend trends, and churn risks proactively</li><li>Drive customer retention and reduce churn across the assigned portfolio</li><li>Identify expansion and upsell opportunities where relevant</li><li>Follow up on low balance, insolvency, inactivity, and contraction-risk accounts</li><li>Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns</li><li>Ensure customers are utilizing the platform correctly and adopting relevant features</li><li>Handle escalations professionally and maintain strong customer communication</li><li>Maintain accurate account updates and activity tracking within internal systems and CRM tools</li><li>Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts</li><li>Contribute to improving customer workflows, operational processes, and customer experience initiatives</li></ul><p><b>Qualifications</b></p><ul><li>2 5 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role</li><li>Strong communication and relationship-building skills</li><li>Strong organizational and follow-up skills</li><li>Ability to efficiently manage and prioritize a high-volume portfolio of accounts</li><li>Commercial awareness and ability to identify customer risk and growth opportunities</li><li>Ability to work cross-functionally with multiple internal teams</li><li>Problem-solving mindset and ability to handle customer escalations calmly</li><li>Fluent in English and Arabic</li></ul><p>Nice-to-Have Skills</p><ul><li>Experience working in SaaS, telecom, cloud, or contact center environments</li><li>Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools</li><li>Understanding of customer retention and revenue metrics</li><li>Experience handling operational workflows and customer lifecycle management</li><li>Experience working with SMB or scaled customer portfolios</li><li>Basic understanding of APIs, telephony, or technical customer workflows is a plus</li></ul><p>What Success Looks Like in This Role</p><ul><li>Maintaining strong retention across the assigned portfolio</li><li>Proactively identifying and reducing churn risks</li><li>Efficiently managing a large number of customer accounts without compromising customer experience</li><li>Driving customer engagement and platform adoption</li><li>Maintaining strong operational discipline and customer follow-up</li><li>Supporting revenue growth and protection initiatives across the portfolio</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2 5 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role</li><li>Strong communication and relationship-building skills</li><li>Strong organizational and follow-up skills</li><li>Ability to efficiently manage and prioritize a high-volume portfolio of accounts</li><li>Commercial awareness and ability to identify customer risk and growth opportunities</li><li>Ability to work cross-functionally with multiple internal teams</li><li>Problem-solving mindset and ability to handle customer escalations calmly</li><li>Fluent in English and Arabic</li></ul><p>Nice-to-Have Skills</p><ul><li>Experience working in SaaS, telecom, cloud, or contact center environments</li><li>Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools</li><li>Understanding of customer retention and revenue metrics</li><li>Experience handling operational workflows and customer lifecycle management</li><li>Experience working with SMB or scaled customer portfolios</li><li>Basic understanding of APIs, telephony, or technical customer workflows is a plus</li></ul><p></p></section>
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<p ><span ><span ><span >What we are looking for</span></span></span></p>
<p ><span ><span >Are you an experienced humanitarian professional with a strong track record in donor engagement and grants management, particularly in recovery, humanitarian, or conflict-affected settings? We're looking for someone who understands the Jordanian context, has solid knowledge of National NGO operations and humanitarian sector dynamics, and ideally brings experience working with local and national civil society organizations (CSOs).</span></span></p>
<p ><span ><span >Experience in MEAL (Monitoring, Evaluation, Accountability, and Learning) approaches and systems strengthening is highly desirable, as these areas are central to the role.</span></span></p>
<p ><span ><span >We're especially interested in candidates with a strategic mindset and proven expertise in strengthening institutional systems on grants management, fundraising and MEAL.</span></span></p>
<p ><span ><span >If you're passionate about strengthening organizational capacity, developing people and teams, and driving meaningful impact, this could be an excellent opportunity to take your career to the next level.</span></span></p>
<p ><span ><span ><span >Applicants must be legally eligible to work in Amman Jordan, We are unable to provide work permits or visa sponsorships for this position.</span></span></span></p>
<p ><span ><span ><span >What you will do</span></span></span></p>
<p ><span ><span >The Programme Support Manager will be full-time seconded to NRC’s strategic partner, the Justice Centre for Legal Aid (JCLA) contributing e to achieve programme quality and accountability by strengthening overall system and managements of JCLA’s grants and MEAL functions and leading the review and improvement of internal processes and procedures. </span></span></p>
<p ><span ><span >The Programme Support Manager is responsible for leading the fundraising strategy by providing insight on funding trends, supporting donor engagement, ensuring donor compliance, leading on the development of high quality and timely proposals and reports and other external products, as well as ensuring robust MEAL systems and processes are in place to promote evidence-based decision making, project performance, and internal management. </span></span></p>
<p ><span ><span >Key responsibilities:</span></span></p>
<ul >
<li ><span ><span ><span >Grant Management and Compliance</span>: Ensure compliance with NRC and JCLA policies, donor regulations, grant agreements, and reporting requirements while strengthening internal grant management systems and processes.</span></span></li>
<li ><span ><span ><span >Fundraising and Business Development</span>: Support the development and implementation of fundraising strategies, donor engagement, preparation and submission of high-quality concept notes, proposals, budgets, and funding applications, in close collaboration with JCLA’s Executive Director.</span></span></li>
<li ><span ><span ><span >Programme Monitoring, Evaluation, Accountability and Learning (MEAL)</span>: Provide technical oversight and continuous improvement of MEAL systems, complaint feedback mechanisms (CFM), data analysis, and learning processes to support strategic and programme decision-making.</span></span></li>
<li ><span ><span ><span >Project Cycle Management and Capacity Building</span>: Lead and strengthen Project Cycle Management (PCM) processes across all stages, including staff training, technical guidance, proposal development, reporting, and integration of cross-cutting programme elements.</span></span></li>
<li ><span ><span ><span >Management, Coordination and Representation</span>: Manage and support staff performance and development, coordinate with NRC and external stakeholders, and represent JCLA with partners and donors as delegated by leadership.</span></span></li>
</ul>
<p > </p>
<p ><span ><span ><span >What you will bring </span></span></span></p>
<ul >
<li ><span ><span >Five years of demonstrated relevant and related experience in a similar working experience in a humanitarian/recovery context with Knowledge of the Jordan context, NGO operations and the dynamics of the humanitarian sector, preferably with a working experience with local and national CSOs.</span></span></li>
<li ><span ><span >Experience working in complex environments and with Displacement affected people. </span></span></li>
<li ><span ><span >Experience of donor relations and grants management. Proven skills and experience in report and proposal development and working with multiple donors and working with budgets. </span></span></li>
<li ><span ><span >Experience in design, implementation, and oversight of monitoring and evaluation with advanced experience in qualitative and quantitative data analysis and tools. </span></span></li>
<li ><span ><span >Good personal organizational skills, interpersonal skills, team management, including time management, and ability to meet deadlines and work under pressure. </span></span></li>
<li ><span ><span >Demonstrated experience of contributing to positive organizational change. </span></span></li>
<li ><span ><span >Excellent written and oral communication skills in English and Arabic. </span></span></li>
<li ><span ><span >Above average computer skills, particularly in Microsoft Windows Word and Excel. </span></span></li>
</ul>
<p > </p>
<p ><span ><span >Please download </span></span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQALzwQyzc2USbBDiVJU-hvrATBWVwrB3o_NuII2shAVHBU?e=rSuovL" ><span ><span >the detailed job description</span></span></a><span ><span > to learn more about the position.</span></span></p>
<p ><span ><span ><span >What we offer</span></span></span></p>
<ul >
<li ><span ><span >Duty station: Amman, Jordan </span></span></li>
<li ><span ><span >Fixed term contract: 12 months national contract, renewable based on performance and availability of funding</span></span></li>
<li ><span ><span >Travel: Up to 5% </span></span></li>
<li ><span ><span >Salary/benefits: Grade 9 on NRC's grading structure. </span></span></li>
<li ><span ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></span></li>
<li ><span ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></span></li>
</ul>
<p > </p>
<p ><a href="https://www.nrc.no/career/what-we-offer/" ><span ><span >Find out more about the benefits of working for NRC</span></span></a></p>
<p ><span ><span >Important information about the application process</span></span></p>
<ul >
<li ><span ><span >We invite applications from qualified candidates matching the profile. Applicants must be legally eligible to work in Amman Jordan, We are unable to provide work permits or visa sponsorships for this position.</span></span></li>
<li ><span ><span >Please ensure you attach copies of your academic and professional certificates. </span></span></li>
<li ><span ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></span></li>
<li ><span ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></span></li>
<li ><span ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></span></li>
<li ><span ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></li>
<li ><span ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></span></li>
</ul>
<p > </p>
<p ><span ><span ><span >Why NRC?</span></span></span></p>
<p ><span ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></span></p>
<p ><a href="https://vimeo.com/736782633" ><span ><span >Watch this short video</span></span></a><span ><span > to see NRC in action.</span></span></p>
<p ><span ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></span></p>
<ul >
<li ><span ><span >do demanding and professional work, often in challenging contexts</span></span></li>
<li ><span ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></span></li>
<li ><span ><span >be part of a welcoming and supportive community committed to human dignity</span></span></li>
</ul>
<p > </p>
<p ><span ><span ><span >Why JCLA?</span></span></span></p>
<p ><span ><span >The Justice Centre for Legal Aid (JCLA) is a Jordanian not-for-profit legal aid organisation promoting legal empowerment. JCLA was founded in 2008 on the belief that legal protection should be a basic right accessible by all, regardless of their economic vulnerability. Our intervention relies on three main pillars: Prevention through legal awareness, Response through legal services and Advocacy for institutional change.</span></span></p>
<p ><a href="https://www.nrc.no/" ><span ><span >Learn more about NRC</span></span></a><span ><span > </span></span></p>
<p ><a href="https://www.nrc.no/countries/middle-east/jordan" ><span ><span >Learn more about NRC Jordan</span></span></a></p>
<p ><a href="https://jcla-org.com/en/homepage/" ><span ><span >Learn more about the JCLA</span></span></a></p>
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<span>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem.<br> RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains.<br> In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.<br> Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group.<br> With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market.<br> Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.<br> Job Overview The Salesforce Marketing Cloud Manager is responsible for leading the strategy, execution, and optimization of CRM and loyalty initiatives to drive revenue growth, customer lifetime value, and program profitability.<br> The role owns end-to-end campaign performance, leveraging Salesforce Marketing Cloud capabilities to deliver data-driven, personalized customer engagement across multiple channels.<br> This role plays a key leadership function in translating business objectives into scalable CRM strategies, ensuring alignment with commercial goals across fuel and non-fuel businesses.<br> Role Responsibilities CRM & Loyalty Strategy (Leadership Ownership) Lead the development and execution of revenue-driven CRM and loyalty strategies aligned with business objectives.<br> Own the CRM and loyalty roadmap, ensuring measurable impact on revenue, retention, and customer lifetime value.<br> Define targeting, segmentation, and personalization strategies to maximize commercial outcomes.<br> Build business cases, forecast revenue impact, and track ROI of CRM initiatives.<br> Salesforce Marketing Cloud Management Own and optimize the use of Salesforce Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Connect, and CDP.<br> Drive platform governance, data integrity, and best practices across all CRM operations.<br> Collaborate with IT and data teams to enhance platform capabilities, integrations, and scalability.<br> Lead implementation of advanced features such as Einstein, Datorama, and real-time personalization.<br> Campaign Strategy & Execution Oversee the planning and execution of multi-channel campaigns (email, SMS, push, in-app).<br> Ensure campaigns are commercially driven, with clear revenue and performance KPIs.<br> Guide lifecycle marketing strategies to improve acquisition, engagement, retention, and cross-sell.<br> Lead A/B and multivariate testing strategies to optimize performance.<br> Data, Analytics & Performance Management Own campaign performance reporting including revenue uplift, incremental GP, and ROI.<br> Develop dashboards and reporting frameworks linking CRM performance to business KPIs.<br> Generate actionable insights to continuously optimize campaign effectiveness.<br> Conduct post-campaign analysis and implement learnings into future planning.<br> Customer Segmentation & Personalization Define and refine customer segmentation frameworks based on value, behavior, and lifecycle stage.<br> Drive advanced personalization strategies to increase conversion and basket size.<br> Partner with analytics teams to leverage predictive modeling and AI-driven insights.<br> Stakeholder & Team Leadership Lead cross-functional collaboration with Marketing, Retail, Digital, and IT teams.<br> Manage external agencies and technology partners to deliver high-quality CRM campaigns.<br> Mentor and develop CRM team members, ensuring capability growth and best practice adoption.<br> Align CRM activities with broader marketing and commercial strategies.<br> Bachelor’s degree in Business, Marketing, or related field (MBA preferred).<br> 7–10+ years of CRM / loyalty / marketing automation experience.<br> Strong hands-on expertise in Salesforce Marketing Cloud ecosystem.<br> Proven experience managing teams and large-scale CRM programs.<br> Advanced knowledge of SQL, data modeling, and analytics.<br> Experience in retail, loyalty, or customer-centric industries preferred.<br> Key Skills Strategic thinking with strong commercial acumen Leadership and stakeholder management Advanced CRM and marketing automation expertise Data-driven decision making Strong communication and project management skills</span> </div>
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<span>Brand & Trade Manager Full-Time | Amman, Jordan | FMCG / Distribution ABOUT THE ROLE Our client is looking to hire an experienced Brand & Trade Manage r to join their growing team in Amman, Jordan.<br> Operating in the FMCG distribution space and representing a portfolio of multinational brands, they are seeking a commercially driven professional who can bridge strategic brand management with impactful trade execution across both modern and traditional channels.<br> This is a senior individual contributor role with high visibility, offering the opportunity to own brand plans end-to-end, drive trade activations, and work directly with regional distributors and brand principals.<br> WHAT YOU'LL DO Brand Management • Develop and implement annual brand plans aligned with principal guidelines and company objectives.<br> • Manage brand budgets, track ROI, and ensure responsible allocation of spend.<br> • Lead new product launches, including pricing strategy, go-to-market planning, and positioning.<br> • Monitor brand performance via sell-in/sell-out data, market share, and consumer insights.<br> • Maintain strong relationships with multinational brand principals and uphold brand standards.<br> Trade Marketing & Activations • Design and execute trade promotions, in-store activations, and visibility programs across all trade channels.<br> • Develop and deploy POS materials, planograms, and channel-specific assets in line with brand guidelines.<br> • Conduct regular market visits to assess execution quality and identify opportunities for improvement.<br> • Track and evaluate the effectiveness of all trade activities, delivering post-promotion analysis and recommendations.<br> • Work closely with the sales team to align trade programs with distribution and volume targets.<br> Commercial Planning & Analysis • Prepare accurate sales forecasts and demand plans in collaboration with the sales and supply chain teams.<br> • Develop commercial plans, pricing proposals, and promotional calendars.<br> • Manage budgets within approved limits, with clear variance tracking and reporting.<br> • Analyze market data, competitive landscape, and category trends to inform strategic decisions.<br> • Prepare concise management reports and presentations on brand and trade performance.<br> Distributor & Stakeholder Management • Serve as the key liaison between the company and brand principals/distributors.<br> • Manage joint business plans with key distribution partners, ensuring alignment on targets and activations.<br> • Support and coach the sales team on brand messaging, product knowledge, and trade execution tools.<br> WHAT WE'RE LOOKING FOR Experience & Background • 4–6 years of experience in brand management and/or trade marketing within the FMCG industry — this is non-negotiable.<br> • Proven track record of managing multinational brands and collaborating with distributors.<br> • Hands-on experience designing and executing trade activations and promotional campaigns.<br> • Background in budgeting, forecasting, and commercial planning.<br> • Experience working with regional markets is a strong advantage.<br> Skills & Competencies • Advanced proficiency in Microsoft Excel (pivot tables, data modelling) and PowerPoint.<br> • Strong analytical mindset : you can turn data into clear, actionable recommendations.<br> • Excellent project management skills; comfortable handling multiple brands and workstreams simultaneously.<br> • Exceptional English communication skills, both written and verbal.<br> • Strong interpersonal and stakeholder management skills.<br> • Self-starter who thrives working independently in a fast-paced environment.<br> • Bachelor's degree in Marketing, Business Administration, or a related field.<br> MBA is a plus.<br></span> </div>
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate Quarterly Business Review scenarios — performance vs. benchmark, allocation drift against IPS tolerance bands, and material fund document changes;</li>
<li>Create rebalancing and tax-loss harvesting test cases involving cost basis, short-term vs. long-term capital gains, and wash-sale rule application;</li>
<li>Develop suitability check cases probing risk tolerance, time horizon, prohibited holdings, and concentration limits against a client's Investment Policy Statement;</li>
<li>Construct fee-stack analysis cases: portfolio-weighted expense ratios, advisory fees, and all-in cost comparisons against category benchmarks;</li>
<li>Document test cases clearly with verified calculations, policy citations, and correct answers.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in investment management, financial advisory, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in Finance, Economics, Business Administration, Accounting, Mathematics, Statistics, or any related field;</li>
<li>2+ years of finance, investment, accounting, or financial services experience;</li>
<li>Current or recent experience in advisory and management or adjacent roles;</li>
<li>Practical knowledge of portfolio performance analysis, tax-lot accounting, wash-sale rules, and Investment Policy Statement literacy; a CFA, CFP, CPWA, CIMA, or CIPM credential is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate quarterly business review scenarios — performance vs. benchmark, allocation drift against IPS tolerance bands, and material fund document changes;</li>
<li>Create rebalancing and tax-loss harvesting test cases involving cost basis, short-term vs. long-term capital gains, and wash-sale rule application;</li>
<li>Develop suitability check cases probing risk tolerance, time horizon, prohibited holdings, and concentration limits against a client's investment policy statement;</li>
<li>Construct fee-stack analysis cases: portfolio-weighted expense ratios, advisory fees, and all-in cost comparisons against category benchmarks;</li>
<li>Document test cases clearly with verified calculations, policy citations, and correct answers.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in investment management, financial advisory, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, economics, business administration, accounting, mathematics, statistics, or any related field;</li>
<li>2+ years of finance, investment, accounting, or financial services experience;</li>
<li>Current or recent experience in advisory and management or adjacent roles;</li>
<li>Practical knowledge of portfolio performance analysis, tax-lot accounting, wash-sale rules, and investment policy statement literacy; a CFA, CFP, CPWA, CIMA, or CIPM credential is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
<p><h4>Description</h4>
<p>Please submit your CV in English and indicate your level of English proficiency.</p>
<p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p>
<h4>What this opportunity involves</h4>
<p>While each project involves unique tasks, contributors may:</p>
<ul>
<li>Design and evaluate quarterly business review scenarios — performance vs. benchmark, allocation drift against IPS tolerance bands, and material fund document changes;</li>
<li>Create rebalancing and tax-loss harvesting test cases involving cost basis, short-term vs. long-term capital gains, and wash-sale rule application;</li>
<li>Develop suitability check cases probing risk tolerance, time horizon, prohibited holdings, and concentration limits against a client's investment policy statement;</li>
<li>Construct fee-stack analysis cases: portfolio-weighted expense ratios, advisory fees, and all-in cost comparisons against category benchmarks;</li>
<li>Document test cases clearly with verified calculations, policy citations, and correct answers.</li>
</ul>
<h4>What we look for</h4>
<p>This opportunity is a good fit for professionals with a background in investment management, financial advisory, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p>
<ul>
<li>Degree in finance, economics, business administration, accounting, mathematics, statistics, or any related field;</li>
<li>2+ years of finance, investment, accounting, or financial services experience;</li>
<li>Current or recent experience in advisory and management or adjacent roles;</li>
<li>Practical knowledge of portfolio performance analysis, tax-lot accounting, wash-sale rules, and investment policy statement literacy; a CFA, CFP, CPWA, CIMA, or CIPM credential is a strong positive signal;</li>
<li>Strong written English (C1+).</li>
</ul>
<h4>How it works</h4>
<p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p>
<p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b> ROLE PURPOS</b>E The job holder will report directly to the Head of Resource Mobilisation (RM) and will assume direct responsibility and accountability for building and managing strategic partnerships that enable programme delivery and fundraising H/She will support business development (scoping, consortia formation, partner due diligence, MoUs) and coordinate with Programmes, MEAL and Finance to ensure partner roles, compliance and value for money are clear in submissions. The role also involves contributing to the development of tools that enhance partnership mechanism and coordination with stakeholders. In summary, this role aims to strengthen organizational partnership building and management, and to help in developing context-appropriate strategy, processes, and practices that align with country needs and organizational goals. Dimensions of the Role The position is based in Amman, with travel across Jordan as required. Reporting to the Head of Resource Mobilization, the role operates within the Business Development function and works closely with program, technical, finance, and operations teams to ensure coherent processes. Internally, the role facilitates coordination, information sharing, and alignment across departments to strengthen partnership and business development systems. Externally, it engages with donors, partners, and coordination platforms, representing Plan International Jordan in relevant forums as delegated, to promote collaboration, visibility, and alignment with the Country Strategy. Accountabilities Partnerships and Business Development Support Head of RM in the day-to-day identification of funding opportunities and partners coordination with different stakeholders internally and externally. Support the drafting of responsive, compliant and high quality technical proposals to a range of donors (desk review, drafting of proposal narrative, collecting and collating relevant information) Develop and implement contextually relevant guidance and tools to promote equitable partnership approaches and enhance the quality of program work when collaborating with partners with clear RM linkages. This may include tools such as mutual partnership appraisals, partnership monitoring tools, and partnership evaluation/impact assessment tools. Ensure that the proper steps are taken for partnership management processes, including due diligence, risk identification, partnership agreements, resource planning, and capacity strengthening plans in accordance with the Plan process. Provide necessary training to key staff members to promote equitable partnership approaches and improve the quality of partnership management in pursuit of stronger proposals and delivery. Provide guidance on suitable training materials and resources to be used with partners to enhance their capacity for effective partnering. Support in developing partnership strategies that align with Country strategy, RM priorities (donors, sectors, geographies) and Plan's global objectives. Work closely with other departments to elaborate and harmonize tools, SOP, guidelines and conceptual frameworks to support partnership and RM Contribute to the budget design where required to ensure that partners budget is align with plan partnership strategy. Perform other related duties as assigned by HoRM. Coordination and Communication Coordinate with other internal departments (program and support) as necessary. Represents Plan in platforms and meetings held at community and national level when needed. Develop and maintain a strong external network with partners (national NGOs/CBOs, INGOs, UN, private sector, foundations) to support consortia formation and resource mobilisation. Attend relevant meetings and working groups where required. Maintain positive and productive relationships with governmental partners and donors and support to complete their responsibilities in compliance with donor rules and regulations. Undertake all other duties that may be determined by the line manager and that are compatible with the job.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 5-7 years of progressively responsible professional experience in project management in sectors of youth livelihood, Education, Child protection, SRHR or youth and women empowerment.</li><li>University degree the field of Social Work, Business, Social Sciences or another related field.</li><li>Knowledge of the context of Jordan with clear understanding of related legal and policies frameworks.</li><li>Previous experience in team leading and implementing through partners projects.</li><li>Experience in development projects in humanitarian or refugee settings, community-based, youth and women empowerment and community participation required.</li><li>Proven experience in working with government entities including follow up on the required approvals and has strong connections and network with different ministries and national stakeholders.</li><li>Familiar with government strategies, requirements and procedures.</li><li>Experience in budget management.</li><li>Experience of working with partners.</li><li>Experience in working with donors including: EU, MADAD, ECHO, private donors.</li><li>Ability to communicate and maintain appropriate and productive relations with a range of actors, including children, parents, local and national authorities.</li><li>Flexible work attitude and ability to work independently within a small team.</li><li>Excellent knowledge of Arabic and English.</li></ul><p></p></section>
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >Program / Department Summary</span></p>
<p ><span >Mercy Corps implements a diverse portfolio of humanitarian and development programming across the Middle East in response to acute crises and protracted vulnerabilities. Under a newly established Multi-Country Office (MCO) structure, Mercy Corps oversees programming across Syria, Jordan, and Yemen, with enhanced regional coordination, efficiency, and strategic alignment.</span></p>
<p ><span >This role supports the implementation of Mercy Corps’ global ten-year strategy, Pathway to Possibility, which focuses on achieving resilient, inclusive, and sustainable outcomes across food security, water security, economic opportunity, and peace and good governance. The strategy is grounded in organizational commitments to being climate-smart, evidence-driven, locally led, innovative, and safe, diverse, and inclusive.</span></p>
<p > </p>
<p ><span >General Position Summary</span></p>
<p ><span >The Senior Business Development and Grants Manager leads and directly manages all business development, pre-positioning, and grants functions across the MCO portfolio covering Syria, Jordan, and Yemen.</span></p>
<p ><span >Based in Amman, the role leads multi-country resource mobilization efforts, ensuring high-quality donor engagement, competitive proposal development, and effective grants lifecycle management. The position has direct line management responsibility for a Reporting Officer and provides strong leadership, guidance, and coordination to country-level teams engaged in program development and donor compliance.</span></p>
<p ><span >The role reports to the MCO Portfolio Director and works in close collaboration with Country Managers, Program Teams, Regional Award Management, Business Development and Technical teams.</span></p>
<p > </p>
<p ><span >Essential Job Responsibilities</span></p>
<p ><em ><u >STRATEGIC LEADERSHIP, MANAGEMENT, AND COORDINATION</u></em></p>
<p ><span >• Provide overall leadership and strategic direction for program development, business development, and grants management across Syria, Jordan, and Yemen, in line with Mercy Corps’ Program Management at Mercy Corps (PM@MC) standards and Pathway to Possibility strategic objectives.</span></p>
<p ><span >• Directly manage, mentor, and support the Reporting Officer, ensuring clear objectives, regular performance management, coaching, and professional development.</span></p>
<p ><span >• Strengthen harmonization, consistency, and quality of program development and grants practices across Syria, Jordan, and Yemen.</span></p>
<p > </p>
<p ><em ><u >PRE-POSITIONING, DONOR ENGAGEMENT, AND EXTERNAL REPRESENTATION</u></em></p>
<p ><span >• Lead and oversee strategic pre-positioning efforts across the MCO, ensuring alignment with country strategies, regional priorities, and Mercy Corps’ global outcomes framework.</span></p>
<p ><span >• Systematically map, track, and analyze donor priorities, funding trends, and competitive intelligence across sectors and geographies.</span></p>
<p ><span >• Maintain and strengthen relationships with a diverse range of donors, including traditional institutional donors, private donors, foundations, and emerging financing partners, in coordination with regional and HQ teams.</span></p>
<p ><span >• Demonstrate willingness to expand knowledge and expertise related to development finance and non-traditional funding mechanisms in support of diversified resource mobilization.</span></p>
<p ><span >• Proactively support the MCO Portfolio Director and Country Managers in external representation, including preparation for and participation in donor meetings, partner engagements, and other stakeholder forums.</span></p>
<p ><span >• Guide the development of unsolicited concepts and donor engagement materials in partnership with the MCO Portfolio Director, Country Managers, regional Business Development teams, and HQ counterparts.</span></p>
<p > </p>
<p ><em ><u >PROPOSAL DEVELOPMENT AND RESOURCE MOBILIZATION</u></em></p>
<p ><span >• Oversee and lead go/no-go decision-making processes for new funding opportunities across the MCO portfolio.</span></p>
<p ><span >• Provide strategic and technical leadership to ensure the development of high-quality, competitive concept notes and proposals.</span></p>
<p ><span >• Ensure the systematic use of evidence-based products, learning, and analysis to inform program design and value propositions in close collaboration with MCO and country staff as appropriate.</span></p>
<p ><span >• Coordinate multi-country, cross-border and cross-functional proposal development processes involving Programs, Finance, Operations, Technical Advisors, Evidence & Learning teams, and HQ.</span></p>
<p ><span >• Ensure proposals are operationally feasible, risk-informed, and financially sound, with budgets that accurately reflect the cost of doing business and donor compliance requirements.</span></p>
<p ><span >• Lead or support proposal revisions, negotiations, and program modifications in response to donor feedback or contextual changes.</span></p>
<p ><span >• Promote learning and continuous improvement through after-action reviews and documentation of proposal development lessons learned.</span></p>
<p > </p>
<p ><em ><u >GRANTS OVERSIGHT, REPORTING, AND COMPLIANCE</u></em></p>
<p ><span >• Provide strategic oversight of grants management systems and processes to ensure compliance with donor regulations, Mercy Corps policies, and PM@MC minimum standards.</span></p>
<p ><span >• Ensure timely, accurate, and high-quality donor reporting across the Syria, Jordan, and Yemen portfolio, supporting program teams and the Reporting Officer to meet contractual obligations.</span></p>
<p ><span >• Oversee reporting trackers, internal review workflows, and coordination with HQ, regional teams, and donors, with day-to-day support from the Reporting Officer.</span></p>
<p ><span >• Support program teams in responding to donor information requests, audits, and amendments.</span></p>
<p ><span >• Ensure effective grant kick-off, review, and close-out processes are conducted and documented in line with Mercy Corps requirements.</span></p>
<p > </p>
<p ><em ><u >PROGRAM LEARNING, EVIDENCE, AND KNOWLEDGE MANAGEMENT</u></em></p>
<p ><span >• Champion the integration of learning, evidence, and adaptive management into program development and grants processes.</span></p>
<p ><span >• Work closely with the MCO program and Evidence & Learning staff to ensure evidence, research findings, evaluations, and learning products are strategically leveraged to strengthen donor engagement and proposal quality.</span></p>
<p ><span >• Promote consistent use of tools, templates, and systems across Syria, Jordan, and Yemen to strengthen institutional knowledge and continuity.</span></p>
<p > </p>
<p ><em ><u >Organizational Learning</u></em></p>
<p ><span >• Foster a culture of learning, reflection, and continuous improvement within the business development and grants function.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility</span></p>
<p ><span >• Direct line management of the Reporting Officer.</span></p>
<p > </p>
<p ><span >Accountability</span></p>
<p ><span >Reports Directly To: </span><span >MCO Portfolio Director</span></p>
<p ><span >Works Closely With:</span><span > Country Managers, Program and Project Managers, Finance and Operations Teams, Regional Award Management Team, Regional Business Development Advisors, Technical and Evidence & Learning Teams, and HQ counterparts.</span></p>
<p > </p>
<p ><span >Knowledge and Experience</span></p>
<p ><span >• Bachelor’s degree in a relevant field required; Master’s degree in International Development, Humanitarian Assistance, or a related field preferred.</span></p>
<p ><span >• Minimum of 5-6 years of progressive experience in business development, grants management, proposal development, and donor compliance.</span></p>
<p ><span >• Demonstrated leadership and people management experience, preferably in multi-country or matrixed structures.</span></p>
<p ><span >• Strong familiarity with institutional donors (e.g., ECHO, FCDO, EU, SDC, GIZ,), private donors, and donor compliance requirements.</span></p>
<p ><span >• Knowledge or prior experience with DFIs and in development finance is a strong advantage.</span></p>
<p ><span >• Excellent written and verbal communication skills in English.</span></p>
<p ><span >• Proven ability to manage complex processes, meet deadlines, and coordinate across diverse teams.</span></p>
<p ><span >• Strong contextual knowledge of the Middle East region preferred.</span></p>
<p > </p>
<p ><span >Success Factors</span></p>
<p ><span >The successful candidate will be a proactive leader with strong judgment, excellent organizational skills, and a passion for high-quality humanitarian and development programming. They will be comfortable operating in complex, fast-changing environments and able to balance strategic thinking with hands-on support. Strong interpersonal skills, attention to detail, and commitment to accountability and learning are essential.</span></p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan, with travel as required to Syria and Yemen (security permitting). Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and Mercy Corps policies at all times.</span></p>
<p > </p>
<p ><span >Ongoing Learning </span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Engagement and Effectiveness </span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity </span></p>
<p ><span >Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
<p><h4>Job description & requirements</h4>
<p><strong>Specialty:</strong> Home health<br>
<strong>Discipline:</strong> RN<br>
<strong>Start date:</strong> 07/06/2026<br>
<strong>Duration:</strong> 13 weeks<br>
<strong>Hours per week:</strong> 36 hours<br>
<strong>Shift:</strong> 12 hours, days<br>
<strong>Employment type:</strong> Travel</p>
<h4>About Catalytic Solutions</h4>
<p>At Catalytic Solutions, we’re redefining what healthcare staffing should feel like. We believe outstanding patient care begins with clinicians who feel supported, respected, and empowered. That’s why we combine personalized recruiter relationships with transparent, tech-driven processes that make every assignment simple, seamless, and rewarding.</p>
<p>We partner with top healthcare systems nationwide to deliver high-quality travel nurses and allied professionals at competitive rates—while ensuring our clinicians earn industry-leading pay packages. Behind every placement is our experienced operations team handling compliance, credentialing, and communication so you can focus on delivering exceptional care.</p>
<p>Catalytic Solutions—where clinicians thrive, partners trust us, and healthcare staffing gets smarter.</p>
<h4>Join our team as an RN case manager in home health!</h4>
<p><strong>Job description:</strong></p>
<ul>
<li>Full time, day shifts – embrace a work-life balance that complements your lifestyle.</li>
<li>Become a key player:
<ul>
<li>Build meaningful relationships with patients and join a collaborative care team.</li>
<li>Enjoy the autonomy of managing your caseload while having the support of a dedicated team.</li>
</ul>
</li>
<li><strong>Locations available:</strong>
<ul>
<li>Bradford, VT</li>
<li>Randolph, VT</li>
<li>Springfield, VT</li>
<li>White River Junction, VT</li>
<li>Lebanon, NH</li>
</ul>
</li>
<li><strong>Your role as an RN case manager:</strong>
<ul>
<li><strong>Patient care:</strong> Screen, evaluate, and treat patients while coordinating with interdisciplinary team members.</li>
<li><strong>Care planning:</strong>
<ul>
<li>Develop and periodically review care plans in collaboration with patients, their families, and physicians.</li>
<li>Ensure effective communication of care plans through case conferences.</li>
</ul>
</li>
<li><strong>Ongoing assessment:</strong> Monitor clinical, functional, and emotional status to identify progress and challenges.</li>
<li><strong>Education & support:</strong> Teach patients and caregivers self-care techniques while providing essential health guidance.</li>
</ul>
</li>
<li><strong>Minimum qualifications:</strong>
<ul>
<li>Licensed registered nurse in Vermont and New Hampshire or hold an unencumbered compact license.</li>
<li>Graduate of an accredited school of nursing.</li>
<li>2 years of experience in home health.</li>
</ul>
</li>
</ul>
<h4>Why Catalytic Solutions (CatSol)</h4>
<p>At CatSol, we connect dedicated therapists with rewarding assignments across the country. Enjoy competitive pay, seamless onboarding, and a supportive recruiter who’s with you every step of the way. Join us — where your expertise makes a difference every day!</p>
<h4>Benefits</h4>
<ul>
<li>Benefits start day 1</li>
<li>Sick pay</li>
<li>Life insurance</li>
<li>Referral bonus</li>
<li>Health savings account</li>
<li>Discount program</li>
<li>Medical benefits</li>
<li>Dental benefits</li>
<li>Vision benefits</li>
<li>Wellness and fitness programs</li>
<li>License and certification reimbursement</li>
<li>Pet insurance</li>
</ul></p><p></p>
<p><h4>Job description & requirements</h4>
<p><strong>Specialty:</strong> Home health<br>
<strong>Discipline:</strong> RN<br>
<strong>Start date:</strong> 07/06/2026<br>
<strong>Duration:</strong> 13 weeks<br>
<strong>Hours per week:</strong> 36 hours<br>
<strong>Shift:</strong> 12 hours, days<br>
<strong>Employment type:</strong> Travel</p>
<h4>About Catalytic Solutions</h4>
<p>At Catalytic Solutions, we’re redefining what healthcare staffing should feel like. We believe outstanding patient care begins with clinicians who feel supported, respected, and empowered. That’s why we combine personalized recruiter relationships with transparent, tech-driven processes that make every assignment simple, seamless, and rewarding.</p>
<p>We partner with top healthcare systems nationwide to deliver high-quality travel nurses and allied professionals at competitive rates—while ensuring our clinicians earn industry-leading pay packages. Behind every placement is our experienced operations team handling compliance, credentialing, and communication so you can focus on delivering exceptional care.</p>
<p>Catalytic Solutions—where clinicians thrive, partners trust us, and healthcare staffing gets smarter.</p>
<h4>Join our team as an RN case manager in home health!</h4>
<p><strong>Job description:</strong></p>
<ul>
<li>Full time, day shifts – embrace a work-life balance that complements your lifestyle.</li>
<li>Become a key player:
<ul>
<li>Build meaningful relationships with patients and join a collaborative care team.</li>
<li>Enjoy the autonomy of managing your caseload while having the support of a dedicated team.</li>
</ul>
</li>
<li><strong>Locations available:</strong>
<ul>
<li>Bradford, VT</li>
<li>Randolph, VT</li>
<li>Springfield, VT</li>
<li>White River Junction, VT</li>
<li>Lebanon, NH</li>
</ul>
</li>
<li><strong>Your role as an RN case manager:</strong>
<ul>
<li><strong>Patient care:</strong> Screen, evaluate, and treat patients while coordinating with interdisciplinary team members.</li>
<li><strong>Care planning:</strong>
<ul>
<li>Develop and periodically review care plans in collaboration with patients, their families, and physicians.</li>
<li>Ensure effective communication of care plans through case conferences.</li>
</ul>
</li>
<li><strong>Ongoing assessment:</strong> Monitor clinical, functional, and emotional status to identify progress and challenges.</li>
<li><strong>Education & support:</strong> Teach patients and caregivers self-care techniques while providing essential health guidance.</li>
</ul>
</li>
<li><strong>Minimum qualifications:</strong>
<ul>
<li>Licensed registered nurse in Vermont and New Hampshire or hold an unencumbered compact license.</li>
<li>Graduate of an accredited school of nursing.</li>
<li>2 years of experience in home health.</li>
</ul>
</li>
</ul>
<h4>Why Catalytic Solutions (CatSol)</h4>
<p>At CatSol, we connect dedicated therapists with rewarding assignments across the country. Enjoy competitive pay, seamless onboarding, and a supportive recruiter who’s with you every step of the way. Join us — where your expertise makes a difference every day!</p>
<h4>Benefits</h4>
<ul>
<li>Benefits start day 1</li>
<li>Sick pay</li>
<li>Life insurance</li>
<li>Referral bonus</li>
<li>Health savings account</li>
<li>Discount program</li>
<li>Medical benefits</li>
<li>Dental benefits</li>
<li>Vision benefits</li>
<li>Wellness and fitness programs</li>
<li>License and certification reimbursement</li>
<li>Pet insurance</li>
</ul></p><p></p>
<p><h4>About us:</h4>
<p>Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Lebanon, Qatar, and Kuwait from our Dubai-based headquarters.</p>
<h4>Key responsibilities:</h4>
<ul>
<li>Achieve the goals and OKRs established by management;</li>
<li>Create, revise, and edit written content in Arabic and English across multiple formats, body copy, teasers, titles, and more;</li>
<li>Translate and adapt content from English to Arabic, including events, attractions, venues, FAQs, artist names, and UX texts;</li>
<li>Review and QA existing translations for accuracy, tone consistency, and grammatical correctness;</li>
<li>Upload and manage content via internal back-office and CMS systems following defined workflows;</li>
<li>Optimize content following SEO best practices to improve discoverability and search performance;</li>
<li>Handle translation requests from marketing, product, and sales teams, including decks, presentations, and promo texts;</li>
<li>Write compelling headlines, CTAs, category labels, and UX microcopy with creativity and flair;</li>
<li>Adhere to brand tone and style guidelines; suggest improvements and flag translation errors proactively;</li>
<li>Review and edit English content, ensure originality through plagiarism checks, and rewrite it to align with our brand tone of voice.</li>
</ul>
<h4>Requirements:</h4>
<ul>
<li>2+ years of experience writing and editing English and Arabic content;</li>
<li>Committed to producing 100% human-written content and translations;</li>
<li>Ability to manage multiple projects and meet deadlines;</li>
<li>Creativity and flair when writing headlines, descriptions, and CTAs;</li>
<li>Strong editing, proofreading, and copywriting skills in both languages with the ability to adapt content to different audiences while maintaining the brand's tone of voice;</li>
<li>Knowledge of SEO best practices is a plus;</li>
<li>Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams;</li>
<li>Strong problem-solving and critical thinking abilities;</li>
<li>Strong attention to detail and commitment to delivering high-quality content.</li>
</ul>
<h4>Benefits:</h4>
<ul>
<li>A dynamic and inclusive work environment;</li>
<li>The opportunity to work with a leading ticketing provider in GCC;</li>
<li>A chance to contribute to the entertainment industry and help shape experiences for thousands of users.</li>
</ul></p><p></p>
<p><h4>Position summary</h4>
<p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<ul>
<li>Education: High school diploma or G.E.D. equivalent.</li>
<li>Related work experience: At least 1 year of related work experience.</li>
<li>Supervisory experience: At least 1 year of supervisory experience.</li>
<li>License or certification: None.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Description</h4>
<p><strong>About BlackStone eIT:</strong><br>
BlackStone eIT is a leading technology solutions provider dedicated to driving innovation and excellence in software delivery. We are committed to fostering growth and enabling our teams to deliver cutting-edge products that transform industries.</p>
<p><strong>Position summary:</strong><br>
We are seeking a highly experienced Senior Technical Program Manager to lead and coordinate complex technical projects across our organization. The successful candidate will manage cross-functional teams, ensure timely delivery of software products, and act as a key liaison between engineering, product management, and stakeholders.<br>
This role demands strong leadership, exceptional communication skills, and the ability to navigate technical challenges while maintaining focus on business objectives.</p>
<h4>Requirements</h4>
<ul>
<li>Proven professional background in managing technical programs from inception to delivery in a senior role</li>
<li>6+ years of experience as a Technical Program Manager</li>
<li>Strong technical background with the ability to understand and discuss technical concepts effectively</li>
<li>Expertise in Agile methodologies and delivery frameworks such as Scrum and Kanban</li>
<li>Excellent stakeholder management and communication skills</li>
<li>Ability to identify risks and implement mitigation strategies proactively</li>
<li>Experience with project management tools like Azure DevOps and Jira</li>
<li>Capability to lead cross-functional teams and manage dependencies across multiple projects</li>
<li>Comfortable working in fast-paced and dynamic environments</li>
<li>Demonstrated problem-solving skills and decision-making in ambiguous situations</li>
<li>Bachelor's degree in Computer Science, Engineering, or related field preferred; relevant certifications are a plus</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Paid time off</li>
<li>Performance bonus</li>
<li>Training & development</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p><p>Lead and oversee all banking operations to ensure efficiency, accuracy, compliance, and service excellence.</p><p>Develop and implement operational strategies that support the Bank's strategic objectives and sustainable growth.</p><p>Drive operational excellence through process optimization, automation, and digital transformation initiatives.</p><p>Ensure compliance with regulatory requirements, Central Bank regulations, internal policies, and governance standards.</p><p>Strengthen operational risk management frameworks and internal control processes.</p><p>Monitor operational performance through KPIs and implement continuous improvement initiatives.</p><p>Collaborate with executive leadership to support strategic planning, business growth, and organizational transformation.</p><p>Oversee business continuity planning and operational resilience across all banking operations.</p><p>Manage relationships with regulatory authorities, auditors, and key external stakeholders.</p><p>Lead, mentor, and develop senior operational teams while driving succession planning and talent development.</p><p>Oversee operational budgets, resource planning, and cost optimization initiatives.</p><p>Enhance customer experience by improving operational processes across all banking channels.</p><p>Required Skills</p><p>Change Management</p><p>Strategic Planning</p><p>Risk Management</p><p>Communication</p><p>Operational Management</p><p>Job Details</p><p>Location Amman - Jordan</p><p>Industry Accounting & Finance</p><p>Job Type Full-Time</p><p>Degree Bachelor</p><p>Experience 20+</p><p>Nationality Unspecified</p><p>Login to Apply</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Finance, Business Administration, Banking, Accounting, Economics, or a related field.</p><p>Master's degree (MBA or equivalent) is highly preferred.</p><p>Professional certifications such as PMP, Lean Six Sigma, COBIT, ITIL, or Risk Management certifications are an advantage.</p><p>Minimum 20 years of progressive experience in the banking sector, primarily in Banking Operations.</p><p>At least 10 years of experience in senior executive leadership roles within a reputable bank.</p><p>Extensive experience managing large-scale banking operations in a regulated environment.</p><p>Proven track record in operational transformation, process improvement, and digital banking initiatives.</p><p>Strong knowledge of retail banking, corporate banking, centralized operations, payments, trade finance, card operations, branch operations, and back-office functions.</p><p>Experience working with regulatory authorities and governance frameworks.</p><p>Excellent leadership, strategic planning, stakeholder management, and decision-making skills.</p><p>Strong communication skills in both Arabic and English.</p><p></p></section>
<div class="SCXW104346256 BCX8" >
<div class="OutlineElement Ltr SCXW104346256 BCX8" >
<p class="Paragraph SCXW104346256 BCX8" ><span class="EOP SCXW104346256 BCX8" > </span></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Managing Day-to-Day Operations</strong> </p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p> </p>
<p> <strong>Leading Food and Beverage Team</strong> </p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Ensures and maintains the productivity level of employees.</p>
<p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p>
<p> Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p>
<p> Ensures compliance with all applicable laws and regulations.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Ensures staff understands local, state and Federal liquor laws.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Establishes guidelines so employees understand expectations and parameters.</p>
<p> Monitors alcohol beverage service in compliance with local laws.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service</strong> </p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Handles guest problems and complaints.</p>
<p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p>
<p> Ensures corrective action is taken to continuously improve service results.</p>
<p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p>
<p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resource Activities</strong> </p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p>
<p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p>
<p> Ensures employees receive on-going training to understand guest expectations.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Strives to improve service performance.</p>
<p> Ensures recognition is taking place across areas of responsibility.</p>
<p> </p>
<p> <strong>Additional Responsibilities</strong> </p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Assists servers and hosts on the floor during meal periods and high demand times.</p>
<p> Recognizes good quality products and presentations.</p>
<p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p>
<p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p>
<p> </p>
</div>
<div>
</div>
<p><br></p></div></section>