Sales Rep. Jobs in Jordan
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are currently recruiting a Global Automation and IT System Specialist to join our IT team. This is a remote position open to candidates based in Kenya, Pakistan or Jordan. At Relief International, we are committed to building a representative, inclusive and authentic workplace. We strongly encourage applications from candidates from minoritized backgrounds and those who bring lived experience of the contexts in which we work. We are proud to be a global recruiter, hiring people from around the world. We offer competitive salaries and benefit packages for all staff that are applied fairly and transparently. This means we are unable to advertise the salary as it is dependent on the local job market of the staff member; we will inform shortlisted candidates of the salary range as part of the selection process. This role is classified as requiring standard pre-employment checks.</p><p>The Global Automation and IT System Specialist is a key technical expert within Relief International s global IT function, responsible for transforming business processes through automation and digital solutions. Working closely with global support teams, country offices and cross-functional working groups, you will drive automation initiatives using Microsoft Power Platform technologies while also supporting SharePoint, Microsoft 365 and core IT systems administration. Approximately 60% of the role focuses on automation, reporting and digital transformation, with the remaining 40% dedicated to broader IT systems support.</p><strong>Your Responsibilities</strong><p>This role includes the following responsibilities.</p><ul><li>Design, develop and maintain automated business processes and workflows using Microsoft Power Automate, Power Apps and related technologies to improve organizational efficiency.</li><li>Develop and enhance Power BI dashboards, reports and data solutions that support decision-making across multiple departments.</li><li>Lead the administration, support and migration of business processes from Smartsheet to the Microsoft Power Platform environment.</li><li>Administer and support SharePoint Online and Microsoft 365 services, including Teams, OneDrive, Exchange Online and integrated workflow solutions.</li><li>Support global IT operations, including Azure/Entra ID administration, user access management, systems infrastructure support, user training and continuous improvement initiatives.</li></ul><p><strong>How to apply</strong> To apply for this post, click on the Apply button in the job advert page .</p><ul><li>You will be asked to upload a CV and Cover Letter.</li><li>The cover letter should be one page and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.</li></ul><p>Closing Date 31 July, 2026. As a humanitarian organization, Relief International is committed to the safeguarding of all those we come into contact with through our work. We are committed to the core humanitarian principles regarding prevention of sexual exploitation and abuse. Relief International expects all staff and volunteers to share this commitment and uphold the values and behaviors outlined in the Code of Conduct. Recruitment to all roles in Relief International includes a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checks. Due to the nature of this role, we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged. To apply for this position, you will need to have the right to work in your country of residence within a Relief International country programme or support office location.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>You will bring the following experience and skills.</b></p><ul><li>Bachelor s degree in Computer Science, Information Technology or a related field, or equivalent professional experience.</li><li>Demonstrated experience developing robotic process automation solutions using Microsoft Power Automate within enterprise environments.</li><li>Strong expertise in Power Apps, Power Automate, Power Fx, Dataverse, Power BI, SharePoint Online and Microsoft 365 administration.</li><li>Experience supporting IT infrastructure, cloud-based platforms, user administration and systems integration.</li><li>Experience working with Smartsheet, Azure DevOps and business process improvement initiatives.</li><li>Excellent analytical, troubleshooting, communication and stakeholder management skills, with the ability to work effectively across global teams.</li><li>Professional fluency in English is essential. Microsoft Power Automate RPA certifications and knowledge of AI and machine learning technologies are desirable.</li></ul><p>Research shows that women and people of colour are less likely to apply to jobs unless they meet every single requirement. If you re excited about this role, but your experience doesn t align with every criteria described, we encourage you to apply anyway you could be exactly what we need!</p><p></p></section>
<h2 class="h5">Job description</h2>
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<p><strong>Do you want to make a difference in people's lives? </strong></p><br><p><span>We are looking for a </span><strong>Customer Service Representative </strong><span>(</span><strong>English Speaker</strong><span>) to join our growing team! </span></p><br><p><strong>Who we are:</strong></p><br><p><strong>WUDUH </strong><span>is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence. </span></p><br><p><span>Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, </span><strong>WUDUH </strong><span>is where you can grow and succeed. </span></p><br><p><strong>Job Objectives: </strong></p><br><p><span>The Customer Service Representative (CSR) is responsible for delivering exceptional support to clients by addressing inquiries, resolving service-related issues, and guiding customers through WUDUH's financial programs. Operating within a fast-paced call center environment, the CSR ensures that each interaction is handled with clarity, empathy, and professionalism while maintaining compliance with company standards.</span></p><br><p><strong>What you'll be doing:</strong></p><br><p><strong>Customer Interaction</strong></p><br><ul>
<li><span>Handle incoming customer inquiries, feedback, and requests through various channels such as phone calls, and emails.</span></li>
<li><span>Proactively reach out to customers for follow-ups, updates, or issue resolutions.</span></li>
</ul><p><strong>Issue Resolution</strong></p><br><ul>
<li><span>Assist customers in resolving program or service-related issues, providing accurate information and solutions.</span></li>
<li><span>Escalate complex issues to higher-level support or management as needed, ensuring timely resolution.</span></li>
</ul><p><strong>Product/Service Knowledge</strong></p><br><ul><li><span>Stay updated on program/service updates to provide informed assistance by timely completion of self-directed learning modules and active engagement in team huddles and meetings.</span></li></ul><p><strong>Communication</strong></p><br><ul>
<li><span>Communicate with customers in a clear, concise, and professional manner, ensuring understanding and satisfaction.</span></li>
<li><span>Practice active listening to fully understand customer needs and concerns.</span></li>
<li><span>Demonstrate empathy and understanding towards customers, especially when dealing with complaints or challenging situations.</span></li>
<li><span>Exercise patience when interacting with customers to ensure a positive experience.</span></li>
</ul><p><strong>Customer Education</strong></p><br><ul>
<li><span>Educate customers about program features, usage, policies, and procedures.</span></li>
<li><span>Guide customers on utilizing self-service options and online resources.</span></li>
</ul><p><strong>Compliance</strong></p><br><ul>
<li><span>Ensure compliance with company policies, procedures, and service standards.</span></li>
<li><span>Manage time effectively by maintaining commitment to published schedules and ensuring timely responses and resolutions to customer inquiries.</span></li>
<li><span>Prioritize tasks based on urgency and importance.</span></li>
</ul><p><strong>Qualifications:</strong></p><br><p><span>• Diploma in Business Administration, Communications, or a related field</span></p><br><p><span>• Bachelor’s degree is a plus “Students are also encouraged to apply”</span></p><br><p><strong>Years of Experience:</strong></p><br><p><span>Less than a year of experience “a high-volume call center environment preferred”</span></p><br><p><span>Fresh graduates and students are also encouraged to apply.</span></p><br><p><strong>Competencies / Behavioral Requirements:</strong></p><br><p><span>• Strong problem-solving skills with the ability to de-escalate tense situations.</span></p><br><p><span>• High attention to detail and reliable in follow-up.</span></p><br><p><span>• Self-motivated with a strong sense of initiative and independence.</span></p><br><p><span>• Able to work in a dynamic, fast-paced team environment.</span></p><br><p><strong>Technical Requirements:</strong></p><br><p><span>• Basic understanding of CRM systems and call center tools.</span></p><br><p><span>• Ability to navigate and update client records with accuracy and efficiency.</span></p><br><p><span>• Fluent English speaker (verbal and written).</span></p><br><p><strong>What we offer:</strong></p><br><ul>
<li><span>Comprehensive health insurance </span></li>
<li><span>Competitive compensation package </span></li>
<li><span>Prime central location </span></li>
<li><span>Discounts on food, beverages, and wellness services </span></li>
<li><span>Continuous learning and development opportunities </span></li>
<li><span>A dynamic, inclusive, and supportive work environment </span></li>
<li><span>A workplace led by Gen Z and Millennials </span></li>
</ul><p><strong>Employment type:</strong></p><br><ul>
<li><span>Full-time </span></li>
<li><span>On-site </span></li>
</ul><p><strong>Working days:</strong></p><br><ul>
<li><span>Monday to Friday: Night Shift </span></li>
<li><span>6th day: Based on need, managed fairly based on priorities and urgency </span></li>
</ul><p><strong>Ready to make your mark?</strong></p><br><p><span>Apply now for a career that merges your talents with innovation. At </span><strong>WUDUH</strong><span>, your journey to a fulfilling career is just a click away! </span></p><br><p><span>Learn more at </span><strong><em>wuduh.zenats.com</em></strong></p><br><p><strong>Students and fresh graduates are encouraged to apply. </strong></p><br><p><strong>Stay connected</strong></p><br><p><em>We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at </em><strong><em>WUDUH</em></strong><em>. </em></p><br><p><em>You can find us on: </em></p><br><ul>
<li>
<em>LinkedIn</em>
</li>
<li>
<em>Instagram</em>
</li>
</ul><p><em>Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.</em></p><br>
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<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Recreation Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Recreation Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Recreation Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Recreation Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><br>POSITION SUMMARY<br>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Recreation Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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<span><br>JOB SUMMARY<br>Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Developing and Maintaining Budgets<br>• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.<br>• Maintains a positive cost management index for kitchen and restaurant operations.<br>• Utilizes budgets to understand financial objectives.<br>Leading Food and Beverage Team<br>• Manages the Food and Beverage departments (not catering sales).<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Oversees all culinary, restaurant, beverage and room service operations.<br>• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.<br>• Provides excellent customer service to all employees.<br>• Responds quickly and proactively to employee's concerns.<br>• Provides a learning atmosphere with a focus on continuous improvement.<br>• Provides proactive coaching and counseling to team members.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Monitors and maintains the productivity level of employees.<br>• Develops specific goals and plans to prioritize, organize, and accomplish work.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.<br>Ensuring Exceptional Customer Service<br>• Provides excellent customer service.<br>• Responds quickly and proactively to guest's concerns.<br>• Understands the brand's service culture.<br>• Drives alignment of all employees, team leaders and managers to the brand's service culture.<br>• Sets service expectations for all guests internally and externally.<br>• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.<br>• Verifies all banquet functions are up to standard and exceed guest's expectations.<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Conducts performance reviews in a timely manner.<br>• Promotes both Guarantee of Fair Treatment and Open Door policies.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.<br>Additional Responsibilities<br>• Complies with all corporate accounting procedures.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Drives effective departmental communication and information systems through logs, department meetings and property meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><br></p><p>The Role</p><p>As a part-time Security Analyst, you ll own the recurring security, governance and compliance work that keeps wi-Q s certifications strong and our platform trustworthy as we scale. This is a half-time role, working alongside our Engineering and DevOps teams and our senior security leadership. This isn t a helpdesk role and it isn t a 24/7 monitoring desk. You ll be the driving force behind our ISO 27001, PCI DSS and Cyber Essentials Plus programmes, keeping our controls running like clockwork and our evidence audit-ready. It s proactive, autonomous work with a direct impact on the certifications we hold and the enterprise trust we earn.</p><p>Key Responsibilities</p><ul><li>Identity and access governance: oversee access and privileged-access reviews, and help keep our identity and credential management robust as the business grows.</li><li>Third-party and supplier security: run our supplier security review programme and maintain the compliance evidence our certifications and enterprise customers require.</li><li>Customer and enterprise assurance: support our sales and account teams by completing security questionnaires and responding to customer due diligence.</li><li>Vulnerability and patch assurance: oversee vulnerability management, making sure findings are prioritised and driven through to resolution.</li><li>Secure-by-design: review new features and changes (including AI functionality) for security and data-protection impact before release, helping embed secure-by-design across product and engineering.</li><li>Compliance operations: help maintain and evidence our ISO 27001, PCI DSS and Cyber Essentials Plus certifications, and keep us ahead of relevant regulatory change.</li><li>Risk management: carry out security risk assessments and help maintain our risk register, working with teams across the business to manage and reduce risk.</li><li>Security awareness and training: coordinate our security awareness programme and support secure-development training across the team.</li><li>Resilience and incident readiness: support our incident-response exercises, business continuity and backup assurance.</li><li>Documentation and governance: help keep our security policies and documentation accurate, relevant and aligned with how we operate.</li><li>Data protection: support our data-protection obligations, including day-to-day data-handling practices and our responsibilities under GDPR.</li><li>Reporting: provide leadership with clear visibility of our security and compliance posture, flagging risks early.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Hands-on experience running ISO 27001 ISMS operations and PCI DSS compliance, ideally in a SaaS or technology environment.</li><li>A relevant qualification: ISO 27001 Lead Implementer is the strongest signal for this role (Lead Auditor a bonus), alongside something like CRISC or CompTIA Security+ at mid level, and PCIP for the PCI-specific work.</li><li>Familiarity with Cyber Essentials Plus, access recertification, supplier security reviews and evidence collection.</li><li>A self-starter who works autonomously, chases things to closure, and enjoys turning ad hoc controls into scheduled, evidenced ones.</li><li>A clear communicator who can work well with engineers, HR and an external virtual CISO.</li><li>A pragmatic, data-driven mindset: you care about the control actually working, not just the paperwork looking right.</li><li>Desirable: exposure to GDPR and data-protection operations, GRC tooling, and cloud environments.</li></ul>
<p>Role Summary We re looking for a Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>What s On Your Plate?</p><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</li><li>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers.</li></ul><p>Assortment: Ensuring cost efficiency across our consumers that meets their needs/wants. Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. Providing regional teams with information regarding products and quantities needed for international and regional contracts. Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</p><li>Price: Pricing the items based on pricing guidelines and recommended prices for PL/Imported items. Collecting market prices and conducting country price audits.</li><li>Promos: Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. Developing the country promotion calendar. Following up and ensuring effective execution of all activities required for each promotional event. Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</li><p><strong>Desired Candidate Profile</strong></p><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul>
<p>Role Summary We re looking for a Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p><b>What s On Your Plate?</b></p><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</li><li>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers.</li><li>Assortment: Ensuring cost efficiency across our consumers that meets their needs/wants.</li><li>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</li><li>Providing regional teams with information regarding products and quantities needed for international and regional contracts.</li><li>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</li><li>Price: Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.</li><li>Collecting market prices and conducting country price audits.</li><li>Promos: Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</li><li>Developing the country promotion calendar.</li><li>Following up and ensuring effective execution of all activities required for each promotional event.</li><li>Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul>
<p>The successful candidate will be supporting and advising the direct client facing teams within Consulting on engagement delivery excellence. This is a unique opportunity to engage in cross-border collaboration with Deloitte professionals across the Deloitte network, broadening your knowledge and building your competencies and skills. The successful candidate s key responsibilities include, among others:</p><ul><li>Assist in performing initial risk screenings of opportunities and proposals, and Support identification of risks across key dimensions: Commercial (pricing, margin, payment terms), Delivery (scope clarity, timelines, dependencies), Compliance (regulatory, contractual obligations), Operational (resourcing, governance readiness)</li><li>Maintain structured risk logs and trackers</li><li>Support preparation for governance meetings, and Compile risk summaries, key issues, and supporting data for review meetings</li><li>Track action items, decisions, and approvals from governance meetings, and Ensure documentation completeness and audit readiness</li><li>Review proposal documents to flag standard risk indicators</li><li>Ensure opportunity documentation aligns with internal policies and guidelines, and Maintain version control and organized repository of risk-related documentation</li><li>Liaise with stakeholders (e.g. client facing teams, Sales, Delivery, Finance, Legal, QRM), and Support alignment between teams on risk-related matters</li><li>Follow up on risk mitigation actions and required inputs</li><li>Provide data-driven insights, and Prepare structured reports and dashboards, e.g: Risk status of key opportunities, Governance outcomes and trends</li><li>Developing a deep understanding of our Consulting service offerings Work, including independently, within an environment where requirements change frequently and therefore this role is also likely to change and expand with time</li><li>Maintaining policies and procedures Implementing, and maintaining standard delivery excellence procedures and processes.</li></ul><p>Leadership Capabilities:</p><ul><li>Builds own understanding of our purpose and values; explores opportunities for impact</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track</li><li>Actively focuses on developing effective communication and relationship-building skills</li><li>Understands how their daily work contributes to the priorities of the team and the business</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Undergraduate and/or Postgraduate degree from a reputable University in Risk Management, Business Administration, International Business or related disciplines</li><li>2-3 years experience in a quality or risk management role</li><li>Excellent written and verbal communication skills</li><li>Ability to manage a demanding workload effectively and to be responsive</li><li>Experience of dealing with multiple senior stakeholders</li><li>Strong time management skills with ability to prioritise workload and work under pressure with a flexible approach</li><li>Excellent attention to detail with a commitment to finishing tasks to the highest standards</li><li>Ability to quickly assess the risk areas and recommend ways of mitigating or managing them</li><li>Analytical skills - ability to use judgment, analyse facts and draw logical conclusions</li><li>Excellent command of the English language, both verbal and written</li><li>Arabic is a plus</li><li>Good level of technical proficiency and computer literacy particularly with spreadsheets (Word, Excel, PowerPoint)</li></ul>
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<span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span>Purpose of the Job
<br>Job Description
<br></span><p>Own and implement the Express Product strategy in alignment with corporate and regional objectives to achieve budgeted revenue, margin, and service targets.</p><br><br>
<p>• Set product targets, operational plans, and performance KPIs, and ensure delivery against approved business plans.</p><br><br>
<p>• Evaluate, develop, and govern Customer Service strategies across all contact center and service channels to ensure consistency with global standards.</p><br><br>
<p>• Lead operational performance management of Express-related operations through structured governance and cross-functional coordination.</p><br><br>
<p>• Collaborate closely with Commercial leadership to enable sales performance through pricing strategy, tailored operational set-ups, and client-specific service models, ensuring profitability and feasibility.</p><br><br>
<p>• Coordinate with Regional Product Management on regional accounts, service changes, and strategic updates. </p><br><br>
<p>Deploy, govern, and continuously improve Express operational processes, policies, and procedures to ensure efficiency, quality, and consistency.</p><br><br>
<p>• Own and oversee the end-to-end Express operational flow (First Mile, Line Haul, Middle Mile, and Last Mile), ensuring compliance with SLAs and operational excellence standards.</p><br><br>
<p>• Manage and optimize Line Haul routing and network performance to balance cost, speed, and service reliability, maintaining targeted delivery SLAs.</p><br><br>
<p>• Lead the development and introduction of new Express products and service enhancements in response to market and customer needs.</p><br><br>
<p>• Evaluate operational standards and procedures to identify risks, gaps, and improvement opportunities, implementing corrective and preventive actions.</p><br><br>
<p>• Drive structured problem-solving by synthesizing operational data and implementing innovative, scalable solutions. </p><br><br>
<p>• Lead, manage, and develop multidisciplinary teams across Express Product, Customer Service, and operational interfaces, ensuring clear accountability and performance ownership.</p><br><br>
<p>• Set performance objectives, conduct regular reviews, and drive alignment across Customer Service, Operations, and Commercial stakeholders.</p><br><br>
<p>• Foster a strong coaching culture through continuous feedback, mentoring, and capability development.</p><br><br>
<p>• Manage employee performance, counseling, and disciplinary processes in line with company policies.</p><br><br>
<p>• Ensure compliance with all HR, Health & Safety, Security, and corporate governance requirements.</p><br><br>
<p>• Promote Aramex culture, leadership standards, and organizational values across all managed teams.</p><br><br>
<p>• Lead and govern the U.S. Embassy (CGI project) local operations, including responsibility for staffing, performance management, attendance discipline, and service conduct of all assigned personnel reporting into the project.</p><br><br>
<p>• Ensure full compliance with client-specific protocols, security requirements, and service standards, acting as the primary escalation and decision authority at the local level. </p><br><br>
<p>• Own and govern customer experience strategy for Express services, ensuring high satisfaction, loyalty, and retention.</p><br><br>
<p>• Lead initiatives to continuously improve the quality and effectiveness of customer interactions across all service channels.</p><br><br>
<p>• Oversee customer escalations, complaints resolution, claims validation, and compensation governance, acting as the escalation authority for high-risk cases.</p><br><br>
<br>
<br>Job Requirements - Experience and Education
<br>Leadership Behaviors
<br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate & break silos<br>Execution & Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills
<br>
</div>
<p>Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. About the Role & Team The Commercial Manager supports the development and execution of commercial strategies for renewal and new business opportunities. The role partners closely with Sales, Bid Management, Finance, Legal, Contract Management and Technical teams to deliver commercially sound, profitable and compliant business outcomes. What you will do Jointly develop and implement deal-specific commercial strategies with senior management for tailored standard renewal and new business opportunities, including deal structure, negotiation strategy, non-standard terms and competitive positioning. Support the review and evaluation of commercial structures, including financial framework, deal risks, contractual terms, regulatory compliance, delivery considerations and full lifecycle impacts. Support pricing proposals, commercial offers and contract development for renewal and new business opportunities. Provide financial modelling support, including price structure, CAPEX, cash flow, profitability and the commercial impact of terms and conditions. Participate in customer negotiations to help secure commercially and financially sound agreements that deliver value to both SITA and the customer. Work with SITA solution and technical teams to align commercial approaches with technical solutions, delivery models and limitations. Act as a commercial representative on applicable opportunities, supporting discussions on commercial terms and conditions with internal and customer stakeholders. Develop, advocate and support optimum financial viability of opportunities within the total contract structure. As part of a team, identify, quantify, assess and report risks associated with bids and opportunities. Support compliance with company regulations, including bid process, delegation of authority, governance and commercial policies. Who You Are 3-5 years of experience as Commercial Manager, alongside experience in pricing, commercial finance, bid management support, financial analysis, deal structuring or a related field. Strong understanding of commercial pricing, financial modelling, profitability analysis and commercial strategy. Ability to support complex commercial opportunities and work effectively within cross-functional teams. Strong analytical, negotiation, communication and stakeholder management skills. Ability to balance customer requirements with business objectives, governance requirements and financial performance. Bachelor degree in Finance, Business Administration, Economics, Engineering, Commercial Management or a related discipline is preferred. Commercial Pricing, Commercial Strategy, Financial Modelling, Profitability Analysis, Negotiation, Market Benchmarking, Risk Assessment and Stakeholder Management. Nice to Have Experience in aviation, airlines, airports, travel technology, telecommunications, technology services or consulting. Exposure to international or regional commercial environments is advantageous. Additional European language capability is an advantage, particularly German, Russian, French, Spanish, Italian or other European languages. Experience supporting customer-facing commercial negotiations, pricing reviews or strategic bid discussions. Qualifications WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Salary / Compensation Note Hidden (-999)</p><p><strong>Desired Candidate Profile</strong></p><p>Who You Are 3-5 years of experience as Commercial Manager, alongside experience in pricing, commercial finance, bid management support, financial analysis, deal structuring or a related field. Strong understanding of commercial pricing, financial modelling, profitability analysis and commercial strategy. Ability to support complex commercial opportunities and work effectively within cross-functional teams. Strong analytical, negotiation, communication and stakeholder management skills. Ability to balance customer requirements with business objectives, governance requirements and financial performance. Bachelor degree in Finance, Business Administration, Economics, Engineering, Commercial Management or a related discipline is preferred. Commercial Pricing, Commercial Strategy, Financial Modelling, Profitability Analysis, Negotiation, Market Benchmarking, Risk Assessment and Stakeholder Management. Nice to Have Experience in aviation, airlines, airports, travel technology, telecommunications, technology services or consulting. Exposure to international or regional commercial environments is advantageous. Additional European language capability is an advantage, particularly German, Russian, French, Spanish, Italian or other European languages. Experience supporting customer-facing commercial negotiations, pricing reviews or strategic bid discussions.</p>
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<span></span><p><strong><span>Purpose & Overall Relevance for the Organization:</span></strong></p><br> <p><span>Establish and manage the Sportswear apparel operations in Asia, ensuring strategic alignment and implementation across functions according to the overall Business Unit and Brand direction. Focus on SMUs and Rapid Creation to align with customer behavior and market trends. Leverage factory proximity to optimize processes. Collaborate on technical aspects, materials, and speed to market, driving efficiency and margins. Manage projects and cross-functional interactions with Design, Marketing, Sourcing, T1 & T2 ensuring strategic alignment and effective implementation.</span></p><br> <p><strong><span>Key Responsibilities: </span></strong></p><br> <ul>
<li><span>Change agent /management: Be an integral part of a team that will establish the end-to-end process for this new operating model, emphasizing strong partnerships and collaboration with suppliers. Pilot the approach in the first season, ensuring seamless integration and optimization of processes to enhance speed, efficiency, and product value.</span></li>
<li><span>Facilitate and coordinate large groups/meetings, whether from HQ or with sourcing/T1/T2 partners. Ensure effective communication, agenda setting, and follow-up actions. Drive alignment on project goals, timelines, and deliverables. Address and resolve any issues or roadblocks. Foster collaboration and maintain strong relationships across all stakeholders to achieve strategic objectives.</span></li>
</ul>
<ul>
<li><span>Drive the product process to deliver against the brief, materials and design innovation, meeting gross margin/profitability objectives</span></li>
<li><span>Manage tools, range plans and create product overviews during development processes and communicate changes to all involved partners, forecast consolidation and analyses</span></li>
<li><span>Maintain all related product systems for designated area of the collection</span></li>
<li><span>Seek continual improvement in processes with a goal to drive leading product process with speed and efficiency.</span></li>
<li><span>Work cross functionally with key partners in sourcing/development/manufacturing to realize the vision of the products and category </span></li>
<li><span>Analyze and report category performance and research competitive landscape</span></li>
<li><span>Ensure all product milestones are achieved in a fast paced creation process.</span></li>
<li><span>Present the range internally and to cross functional partners such as the factory group</span></li>
</ul> <p><strong><span>Key Relation Ships:</span></strong></p><br>
<ul>
<li><span>Global Strategic Hub</span></li>
<li><span>Design</span></li>
<li><span>Sourcing</span></li>
<li><span>Factory Groups</span></li>
<li><span>T2 Suppliers</span></li>
<li><span>Subsidiaries</span></li>
<li><span>Materials</span></li>
<li><span>Costing</span></li>
<li><span>Operations</span></li>
<li><span>Go-To-Market</span></li>
</ul>
<p><strong><span>Knowledge Skills and Abilities:</span></strong></p><br> <ul>
<li><span>Strong business acumen in channel distribution, net sales, margin, profit and inventory</span></li>
<li><span>Broad apparel product knowledge across </span><strong><span>Apparel, Pattern, Apparel construction, Material and Trims</span></strong><span> experience in development, working knowledge of product marketing, costing, materials and how to work best with T1 and T2 suppliers </span></li>
<li><span>Comprehensive knowledge of </span><strong><span>product life cycle</span></strong><span> from design sketch phase to ex-factory</span></li>
<li><span>Ability to work with and influence all levels of the organization as well as aligning external partners with APP strategy</span></li>
<li><span>Thrive in a fast paced product creation environment</span></li>
<li><span>Strong analytical & numerical skills with the ability to negotiate</span></li>
<li><span>Effective presentation skills (both creating and presenting)</span></li>
<li><span>Skill in MS Office applications (Outlook, Excel, PowerPoint, Word)</span></li>
<li><span>Fluent in English (verbal and written)</span></li>
<li><span>Ability to travel</span><span> internationally for T1&T2 supplier visits and internal meetings and presentations</span></li>
</ul> <p><strong><span>Requisite Education and Experience / Minimum Qualifications: </span></strong></p><br> <ul>
<li><span>University degree, preferably in marketing/business</span></li>
<li><span>Minimum 5 years related experience in marketing;</span></li>
<li><span>Experience in apparel development, creation and sourcing advantageous</span></li>
<li><span>International marketplace experience and understanding</span></li>
</ul>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE <br>Education and Experience <br>• H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES <br>Taking an Entrepreneurial Approach to Driving the Restaurant Business <br>• Understands financial opportunities by surveying restaurant demand.<br>• Partners with key individuals in the local community to assess opportunities.<br>• Identifies and analyzes competitors.<br>• Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.<br>• Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.<br>Leading Significant Marketing/Public Relations/Media Activities<br>• Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.<br>• Supports on-site/off-site public relations opportunities to promote the restaurant.<br>• Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.<br>• Serves as the primary point of contact for restaurant events.<br>• Participates in local networking activities, which are often off-property, in support of the restaurant.<br>Managing Day-to-Day Restaurant Operations <br>• Supervises and manages employees.<br>• Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Conducts daily "taste panels" to educate, drive sales and create sales goals.<br>• Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.<br>• Monitors compliance with all applicable laws and regulations.<br>• Monitors adherence to liquor control policies and procedures.<br>• Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.<br>• Monitors alcohol beverage service for compliance with local laws.<br>• Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Advocates sound financial/business decision making.<br>• Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>Fostering an Environment that Creates Exciting and Memorable Guest Experiences <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants..<br>• Addresses guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Verifies corrective action is taken to continuously improve service results.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Managing and Conducting Human Resource and Talent Management Activities <br>• Actively participates in the hiring process to identify the right talent to support the outlet's concept.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Facilitates the fair and equal treatment of employees.<br>• Strives to improve employee retention.<br>• Monitors employee attendance of on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Encourages recognition of employees across areas of responsibility.<br>• Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and the work.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others.<br>• Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish own work.<br>• Monitors and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.<br>• Provides work-related training, supervising, follow-up and hands-on management.<br>Additional Responsibilities<br>• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE <br>Education and Experience <br>• H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES <br>Taking an Entrepreneurial Approach to Driving the Restaurant Business <br>• Understands financial opportunities by surveying restaurant demand.<br>• Partners with key individuals in the local community to assess opportunities.<br>• Identifies and analyzes competitors.<br>• Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.<br>• Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.<br>Leading Significant Marketing/Public Relations/Media Activities<br>• Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.<br>• Supports on-site/off-site public relations opportunities to promote the restaurant.<br>• Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.<br>• Serves as the primary point of contact for restaurant events.<br>• Participates in local networking activities, which are often off-property, in support of the restaurant.<br>Managing Day-to-Day Restaurant Operations <br>• Supervises and manages employees.<br>• Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Conducts daily "taste panels" to educate, drive sales and create sales goals.<br>• Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.<br>• Monitors compliance with all applicable laws and regulations.<br>• Monitors adherence to liquor control policies and procedures.<br>• Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.<br>• Monitors alcohol beverage service for compliance with local laws.<br>• Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Advocates sound financial/business decision making.<br>• Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>Fostering an Environment that Creates Exciting and Memorable Guest Experiences <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants..<br>• Addresses guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Verifies corrective action is taken to continuously improve service results.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Managing and Conducting Human Resource and Talent Management Activities <br>• Actively participates in the hiring process to identify the right talent to support the outlet's concept.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Facilitates the fair and equal treatment of employees.<br>• Strives to improve employee retention.<br>• Monitors employee attendance of on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Encourages recognition of employees across areas of responsibility.<br>• Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and the work.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others.<br>• Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish own work.<br>• Monitors and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.<br>• Provides work-related training, supervising, follow-up and hands-on management.<br>Additional Responsibilities<br>• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. We re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.</p><p>Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.</p><p>What you will do in this role:</p><p>In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><ul><li>Review customer requests and expectations and respond to them according to their needs and situations</li><li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</li><li>Develop your tech skills and learn how to use software solutions that improve people s lives</li><li>Champion better brand experiences for our customers and clients</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or diploma in any related field</li><li>Are proficient or bilingual in Arabic and English</li><li>Can work rotating and weekend shifts</li><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><p>Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this one or another role.</p><p></p></section>
<p><br></p><p><strong>Position Summary</strong> The Executive Director provides overall strategic leadership and management of the platform, ensuring its credibility, growth, and operational effectiveness. The role oversees partnerships, NGO onboarding, sponsorship development, and governance while ensuring that the platform maintains the highest standards of transparency and neutrality in listing and presenting NGOs. The Executive Director is responsible for setting the annual strategic direction of the project, mobilizing operational sponsorships, and expanding the network of vetted NGOs featured on the platform.</p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic Leadership</strong> - Develop and implement the annual strategic plan for the platform, setting priorities, objectives, and milestones for a one-year cycle. - Identify opportunities for growth, innovation, and increased impact. - Oversee the coordination of the platform s operational, technological, and communications functions.</p><p><strong>NGO Onboarding & Platform Growth</strong> - Lead outreach and engagement with NGOs to identify, onboard, and expand the network of credible organizations listed on the platform. - Ensure that NGOs understand the platform s purpose, listing criteria, and operational policies. - Work closely with the Vetting & Research Manager to ensure all listed organizations meet the platform s integrity standards.</p><p><strong>Sponsorships & Institutional Partnerships</strong> - Secure sponsorships and institutional support to cover the platform s operational costs, including administrative, technical, and communications expenses. - Develop partnerships with foundations, corporations, and philanthropic institutions interested in supporting the platform s mission. - Ensure that sponsors do not influence the listing or vetting of NGOs, preserving the platform s neutrality and independence.</p><p><strong>Governance & Representation</strong> - Serve as the principal representative of the platform in public engagements, conferences, and institutional meetings. - Maintain strong relationships with board members, advisors, and strategic partners. - Ensure compliance with governance, transparency, and legal standards.</p><p><strong>Team Leadership</strong> - Supervise and coordinate the work of the platform s core staff. - Ensure effective collaboration between technology, vetting, and communications functions.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>What you'll bring</strong></p><p><strong>Qualifications</strong> - Advanced degree in marketing and communications or management. - 5 10 years of leadership experience in the media, or digital platform sector. - Demonstrated experience in partnership development, sponsorship mobilization, or institutional fundraising. - Strong knowledge of NGO governance and civil society ecosystems. - Excellent leadership, diplomacy, and strategic communication skills.</p>