Operation Specialist Jobs - Irbid Jordan

<p>Responsibilities Manage and oversee the branch s collection activities and ensure achievement of assigned recovery targets. Lead, supervise, and motivate the collections team to meet individual and branch KPIs. Monitor overdue and delinquent accounts and develop appropriate recovery strategies. Follow up with customers regarding outstanding payments and negotiate suitable repayment arrangements. Handle escalated and high-value delinquent accounts and ensure timely resolution. Coordinate with Credit, Risk, Legal, and Operations teams on collection and recovery cases. Monitor collection performance and prepare regular reports on recoveries, delinquency, and portfolio quality. Ensure all collection activities are conducted in accordance with bank policies, procedures, and applicable regulations.</p><p>Proficiency in Microsoft Office, particularly Excel and reporting tools.</p><p>Core Banking</p><p>Job Details</p><p>Location Irbid - Jordan</p><p>Industry Accounting &amp; Finance</p><p>Job Type Full-Time</p><p>Degree Bachelor</p><p>Experience 5+</p><p>Nationality Unspecified</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor s degree in Finance, Accounting, Business Administration, or a related field. 5+ years of relevant experience in banking collections, credit, recovery, or debt management. Previous experience in a supervisory or managerial role, preferably within the banking sector. Strong knowledge of credit and collection processes and banking practices in Jordan. Excellent leadership, negotiation, communication, and problem-solving skills. Strong analytical skills with the ability to manage targets and performance indicators. Good command of Arabic and English.</p>