Shipping representative Jobs - Irbid Jordan

<p>We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms. Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned. What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: Review customer requests and expectations and respond to them according to their needs and situations Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience Develop your tech skills and learn how to use software solutions that improve people s lives Champion better brand experiences for our customers and clients</p><p><strong>Desired Candidate Profile</strong></p><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Are proficient or bilingual in Arabic and English (advanced English level)</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li><li>Located in Irbid</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other s success and well-being, proudly united as our game-changers". We're recognized with awards like "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. We re on the lookout for English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.</p><p>Career growth and personal development: This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We ll give you all the training, cutting-edge technologies, and the continuing support you ll need to succeed. Plus, at Concentrix there s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you ve always envisioned.</p><p>What you will do in this role:</p><p>In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><ul><li>Review customer requests and expectations and respond to them according to their needs and situations</li><li>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</li><li>Develop your tech skills and learn how to use software solutions that improve people s lives</li><li>Champion better brand experiences for our customers and clients</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree or diploma in any related field</li><li>Are proficient or bilingual in Arabic and English</li><li>Can work rotating and weekend shifts</li><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><p>Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this one or another role.</p><p></p></section>

<p>What you will do in this role: In everything we do, we believe in doing right by and for people our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:</p><p>Review customer requests and expectations and respond to them according to their needs and situations</p><p>Manage multichannel interactions (e.g., voice, email, social media, or chat) to ensure a consistent customer experience</p><p>Develop your tech skills and learn how to use software solutions that improve people s lives</p><p>Champion better brand experiences for our customers and clients</p><p>What's in it for you:</p><p>We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career. In this role, we offer benefits that help support your unique lifestyle:</p><ul><li>Competitive salary and performance bonus opportunities</li><li>Central location in Irbid</li><li>Full paid training on the company and the project you ll be working on</li><li>Career development programs, digital learning courses</li></ul><p>Reimagine the best version of you! We're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when people thrive, it has a powerful impact on them, their customers, and their clients businesses. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.</p><p><strong>Desired Candidate Profile</strong></p><p>Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:</p><ul><li>Are proficient or bilingual in Arabic and English (advanced English level)</li><li>Are proactive, self-motivated, and solution-oriented</li><li>Can work rotating and weekend shifts</li><li>Located in Irbid</li></ul><p>It will be a plus if you:</p><ul><li>Have previous experience in Customer Service or Sales</li><li>Know how to work with helpdesk systems</li></ul><p>Don t meet every requirement? No worries. We re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.</p><p>Eligibility to work: In accordance with Jordan's law, only applicants who are legally authorized to work in Jordan will be considered for this position.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Responsibilities</strong> </p> <ul> <li>Develop and implement HR strategy, policies, and annual workforce plans aligned with production and business objectives.</li> <li>Oversee recruitment and selection for all levels, from shop-floor operators to supervisory and technical staff.</li> <li>Own the compensation and benefits framework, including salary benchmarking, incentive schemes, and shift/overtime pay structures.</li> <li>Ensure full compliance with labor law, occupational health and safety regulations, and industrial relations requirements.</li> <li>Lead performance management, succession planning, and leadership development programs across departments.</li> <li>Manage employee relations, grievance handling, and where applicable, liaison with worker representatives or unions.</li> <li>Oversee HR budget, headcount planning, and workforce cost control in coordination with Finance.</li> <li>Drive employee engagement, retention, and culture initiatives suited to an industrial/manufacturing workforce.</li> <li>Report HR metrics (turnover, absenteeism, time-to-hire, training hours) to senior management on a regular basis.</li> </ul> <p> <strong>Qualifications</strong> </p> <ul> <li>Bachelor's degree in human resources, Business Administration, or related field; HR certification (SHRM-CP, CIPD, or equivalent) preferred.</li> <li>8+ years of progressive HR experience, with at least 3 years in a managerial role within a manufacturing or industrial environment.</li> <li>Strong knowledge of local labor law and occupational health &amp; safety standards.</li> <li>Proven experience managing HR for a multi-shift, blue-collar and white-collar mixed workforce.</li> </ul> <div><b> Required Skills <br> </b><ul> <li>Human Resources</li> <li>Leadership Skills</li> <li>Payroll Skills </li> </ul> </div> <div> Job Details <br> <ul> <li> Location Irbid - Jordan </li> <li>Industry<br> Human Resources </li> <li> Job Type Full-Time </li> <li> Degree Bachelor </li> <li>Experience 8+ </li> <li>Nationality<br></li></ul></div></div></section>