- Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.
- Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs.
- Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.
- Develop or update procedures for capture, investigation, and documentation of product complaints.
- Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.
- Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes.
Deep knowledge of quality assurance terminology, methods, and tools.Superb computer skills, including database management.Excellent analytical, problem-solving, and decision-making skills.Proficiency in best practices for testing, version control, and defect management.Professional certification, such as Six Sigma, CQE, or CQA.