Job Description and Requirements

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Job Title: GBV Case Manager FSR # 547

Location: Madaba

Job Summary:

The GBV Case Manager will work as part of a GBV Team and will be responsible for providing direct GBV Case Management and psychosocial services to conflict-affected and displaced survivors of GBV. Under the direct supervision of the GBV Case Management Supervisor, the GBV Case Manager works directly with beneficiaries in the MOSD Centers and is in charge of helping individual girls, children, as well as families in line with the principles of GBV Case Management, GBV guiding principles and survivor-centered approach.
 To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

 Main Tasks and Responsibilities:

Individual Support

• Receive cases referred by other departments of IMC, service providers and agencies as per the GBV sub-Sector's Standard Operational Procedures and Referral Pathways.
• During the interview, collect quantitative and qualitative data to analyze the situation and needs in order to define the most appropriate responses.
• Prioritize cases according to risk level and based on vulnerability criteria.
• Provide age appropriate GBV Case Management to survivors of GBV, in line with the Inter Agency GBV Case Management Guidelines, including assessment of survivor's needs; basic crisis counselling; supporting survivors in developing and implement a care plan to address their individual needs and safely implementing this plan; support to survivors in pursuing services from other service providers as per clients' wishes.
• Provide services to adolescent girl and children survivors of GBV, including individual support, age-appropriate engagement and decision-making by survivors, Do No Harm analysis, and safety planning.
• Provide essential information on available services and support survivors in navigating the referral pathways and accessing services.
• Identify concerns related to and support adherence to GBV referral protocols and GBV guiding principles and bring these concerns to the GBV Case Management Supervisor and the GBV Manager.
• Always protect the privacy and the confidentiality of the case and of the survivor, adhering to the data protection standards of IMC.
• Provide beneficiaries with information about IMC and other services available for beneficiaries in the north.
• Conduct regular contacts of the selected beneficiaries to follow up on the progress and facilitate the good referral when needed.
• Ensure that progress is regularly reviewed.
• During the whole process, the Case Manager manages cases in line with Inter-Agency GBY Case Management Guidelines, SOP, adheres to standard documentation process and follows best practices guidance.

Assessment

• Participate when needed in project assessments: surveys, data collection, filling questionnaires and forms, data entry, conducting interviews, FGD, etc.

Monitoring and Reporting

• Regularly ask the feedback and the level of satisfaction of the beneficiaries to adapt the support.
• Follow up the external referrals to other service providers and ensure that the takeover is done as fast as possible.
• Organize post distribution monitoring report to evaluate the satisfaction with the distribution, assistance process and to analyze the adequacy of the support.
• Update the GBV documentation regularly and ensure appropriate follow up and action.

Coordination, Meeting & Representation

• Develop and maintain effective working relationships with relevant stakeholders including community leaders and other humanitarian partners and service providers.
• Participate in case-discussion meetings with the GBV Case Management Supervisor and, when necessary, involve other IM departments or agencies.
• Liaise with other NGOs for events, campaign, and services available in the area.
• Ensure communication and coordination with other departments / team about internal referrals.
• Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

 Minimum Requirements:

• Bachelor Degree in Social Work, Psychology or related fields.
• Minimum 2 years in the field of social work and case managment .
• Good understanding of Protection principles must demonstrate survivor- centered, respectful attitudes and a strong belief in gender equality.
• Previous experience working with GBV survivors.
• Knowledge of, respect and empathy for the communities we are working with.
• Commitment to championing survivors and community points of view
• Good interpersonal and influencing skills.
• Very good listening and facilitation skills - capable of managing and facilitating group discussions with program participants, local officials, partners, and all levels of staff.
• Fluency in Arabic is required, fluency in English is desirable.
• Written test will be requested.

 Child Safeguarding

International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed

“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.

Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.