The Customer Service Representative has to answer all inbound/outbound calls and non-voice channels (Chat, Emails, Tickets, and Social Media). In addition, the Customer Service Representative needs to respond to customer queries through phone calls and non-voice channels.

- Communicating with customers over the phone or via none voice channels (Chat, Emails, and Social media)

- Manage and resolve customer complaints

- Identify and overcome objections

- Able to handle calls or none voice channels in a pressure environment

- Should be capable of handling issues and complaints with providing solutions to the customers

- Should be fully aware of information related to the product or services of the organization

- Display Time flexibility towards shifts as per work floor requirements

Skills

- Located in Amman / Irbid

- Excellent command of the English language.

- Excellent communication skills

- Very good writing and typing skills

- Educational degree Diploma / Bachelor as a minimum.

- Full availability for all shifts (Morning, Evening, and Night)

- Good knowledge of basic computer skills (e.g. Microsoft Office, internet, e-mail)

- Customer Service oriented

- Call Center experience is a huge plus