About Mercy Corps:
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Program/Department Summary
Tawazon (Promoting the Voice and Leadership of Women Activity) is a five-year activity that will create transformational changes in gender relations at the family, community and national levels to enhance gender equality and advance women’s leadership in Jordan. This will be achieved through: 1) strengthening the enabling environment and institutional capacity and addressing structural barriers for women to fully exercise their rights, express their agency and freely lead and participate in society without restrictions; 2) partnering with local stakeholders to counter prevailing prohibitive social norms that perpetuate gender inequality, undermine women’s agency to exercise their rights, and prevent transformative change in gender relations; and 3) advancing the inclusive and transparent leadership and decision-making participation of girls and women.
General Position Summary
The Monitoring Evaluation and Learning (MEL) Officer will support the implementation and use of monitoring and evaluation system to implement the activities of Tawazon. S/he will work with the MEL Manager and the M&E Assistant in regular monitoring and evaluation of the activities working closely with other stakeholders. The MEL Officer will provide support in setting up the MEL data collection and reporting systems. S/he will support the establishment and implementation of the complaint mechanisms and coordinate the response. Additionally, the MEL Officer will work to ensure proper documentation and filing it following minimum standards set out in the agreement. The MEL Officer will report directly to the MEL Manager but will work closely with other activity team members and stakeholders.

Essential Job Responsibilities
MONITORING, EVALUATION AND LEARNING, INFORMATION AND QUALITY MANAGEMENT
• Support the development of a systematic and realistic monitoring plan that captures quantitative and qualitative data to report on program indicators.
• Support the development of a MEL plan, conducting quarterly and final learning reviews, and Data Quality assessment (DQAs).
• Support in updating MEL results on the MC data visualization system (TolaData) regularly.
• Support in updating the USAID reporting system (DevResults).

• Assist in organizing and maintaining filing for the activity in accordance with Mercy
Corps Program Management Minimum Standards.
• Support in developing hard and soft copy filing structures for documents.
• Ensure compliance with relevant Mercy Corps MEL policy and donor policies and regulations.
• Support in developing MEL training material for capacity building.
• Support in building the capacity of activity teams and partners on the data collection and management, analysis, reporting techniques and requirements for relevant donors through arranging structured training and providing continuous on-the-job training to partners.
• Ensure effective implementation of the complaints process and mechanisms and train the activity team and partners on their utilization.
• Ensure adherence to participants' data protection protocols.
• Actively participate in Jordan MEL community of practice and support other MEL teams where needed.
• Other duties as assigned.
Data Collection
Data for Activity Monitoring
• Participate in developing data collection tools and instruments – including digitized data collection methods i.e. ODK collect using XLS forms
• Establish and maintain a comprehensive and updated database for the activity.
• Handle, maintain and troubleshoot data collection issues that arise in the field.
• Record completed data entry forms and requests as needed.
• Conduct monthly check-in on the data and ensure having regular cleaned data.
• Keep up to date with the latest technologies to facilitate data-driven programmatic decision-making and program quality assurance.
Data for Activity Evaluation
• Participate in developing research questions and methodologies to evaluate the impact and appropriateness of the activity achieved results.
• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for various initiatives under the activity.
• Participate in drafting narratives for qualitative and evaluation reports.
Reporting
• Lead on collecting, compiling, and disseminating activity team field reports or progress reports on a regular basis.
• Develop a monthly report which includes program achievements and narratively quantitative and qualitative collected data.
• Support in preparing MC internal progress reports, donor reports and stakeholders reports as requested.
• Facilitate documentation, activity data, lessons learned, and best practices for internal and external sharing.
• Develop analysis and MEL reports.
• Utilize proper technologies to enable greater information sharing and generate visual insight reports to improve MEL outcomes.
Project Coordination
• Assist with general program operations and field-based activities.

• Assist activity staff in coordinating logistics and activities.
• Assist with organizing training and learning events for the activity team and other stakeholders.
• Assist in facilitating field visits for Mercy Corps staff and donor agency visitors.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve
- we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
SUPERVISORY RESPONSIBILITY: Monitoring & Evaluation Assistant
ACCOUNTABILITY:
REPORTS DIRECTLY TO: MEL Manager
WORKS DIRECTLY WITH: Program Manager, Institutional Learning and Development Lead, Senior Gender Lead, Senior Inclusion Lead, Senior Social Behavior Change and Communication Lead, Mercy Corps support staff, Program Performance and Quality (PaQ) Director, MC MEL Manager, Project’s team.
Accountability to Participants and Stakeholders
• Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Knowledge and Experience:
• Minimum BA degree in Sociology, Economics, Statistics, Industrial Engineering, or other relevant fields.
• At least three years of experience in supporting monitoring and evaluation of development and/or relief programs, DOS/ USAID funded projects is a plus.
• Demonstrated skills in data collection, statistical analysis methods, and database management.
• Experience developing and delivering training on M&E.
• Experience in developing log frames.
• Excellent writing skills, including reports, best practices, case studies, etc.
• Proficiency in Microsoft Office applications including Excel and Word
• Proficiency in developing XLS forms and using ODK is required.
• Fluency in Arabic and English.
Success Factors:
• Deep commitment to humanitarian principles and values
• Willingness to learn new skills and methodologies
• Ability to work under pressure, independently and with limited supervision
• Demonstrated organizational skills

• Demonstrated creative problem-solving skills
• Security, political and cultural aware
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan or other Middle East Mercy Corps locations and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and
respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon
hire and on an annual basis.

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