Job description

• We are looking for a Customer Service Specialist with a strong focus on handling inbound and outbound calls.
• This role is pivotal in maintaining excellent customer relationships and enhancing the effectiveness of our billing and collections processes.
• The position is available for remote work or can be based in our Molave, Philippines office.

Key Responsibilities:

• Inbound Calls:
• Efficiently handle incoming customer calls.
• Provide prompt and accurate responses to customer inquiries.
• Address customer concerns and queries regarding billing and collections.
• Outbound Calls:
• Proactively make outbound calls to follow up on billing issues, collections, and customer service inquiries.
• Inform customers about billing details and any necessary information related to their accounts.
• Email Correspondence:
• Manage customer service-related email communications.
• Ensure timely and professional responses to all customer emails.
• Customer Relationship Management:
• Build and maintain strong customer relationships.
• Work towards enhancing customer satisfaction and loyalty.
• Record Keeping:
• Maintain comprehensive records of all customer interactions, inquiries, and resolutions.
• Collaboration and Compliance:
• Collaborate with other departments to resolve customer issues.
• Adhere to company policies and regulatory standards in all customer interactions.