International Orthodox Christian Charities (IOCC) is an international non-governmental development and relief organization, working worldwide to alleviate suffering and need and share God’s gifts of food, shelter, economic self-sufficiency, and hope.

IOCC seeks an Audiologist to provide services for refugees with impairments and disabilities – particularly to conduct diagnosis appointments and provide assistive devices, follow up with refugees requiring hearing aids and rehabilitation services, liaise with an ear, nose, and throat (ENT) doctor and coordinate surgeries, and run IOCC’s ear mold lab – in Azraq Refugee Camp.

OVERVIEW

In consultation with IOCC management and under the supervision of the Senior Field Coordinator, the Audiologist will be responsible for hearing diagnosis, distribution of hearing aids, training for assistive device recipients, follow up with refugees with potential hearing impairments, planning and leading community awareness raising and workshops, preparing for and arranging consultations with an ENT, and coordinating surgeries through IOCC’s project activities in Azraq Refugee Camp.  Additionally, the Audiologist will be responsible for managing the operations of IOCC’s ear mold lab in the camp. The Audiologist will primarily work in Azraq Camp but also be required to make regular visits to IOCC’s office in Amman and potentially to other project sites throughout Jordan, as needed.

KEY DUTIES:

The Audiologist will be responsible to IOCC for the execution of his/her duties, which include (but are not limited to): 

• Ensure the timely implementation of assigned project activities, following the set work plan and meeting deadlines set by IOCC and funding agencies;

• Support – and, as requested, oversee – the training and daily work of community-based rehabilitation workers (CBRWs) and others in screening and assessment for potential impairments and disabilities;

• Review screening and assessment forms to support the CBRWs in identifying cases in need of hearing diagnosis in Azraq Refugee Camp;

• Collect information on nature and level of impairment, using scientific instruments and automated equipment, such as Audiometer, Tympanometry, Auditory Brain Stem Response (ABR), and other devices;

• Evaluate hearing disorders to reach a diagnosis and provide treatment options;
   
• Inspect patients’ ear canals in case of wax or any other problem and organize referrals for other needed services, as appropriate;

• Prepare ear impression for the new hearing aids;

• Manage the day-to-day running of IOCC’s ear mold lab in Azraq Camp;

• Conduct maintenance of ear molds to refugees in Azraq Camp using the tools and equipment in the lab;

• Support or, as assigned, lead the procurement process for hearing/ear devices and services for refugees in Azraq Camp;

• Coordinate with non-camp-based suppliers and order appropriate hearing aids, as needed;

• Coordinate with IOCC’s selected hearing aid supplier in delivering audiograms and hearing aids, arrange for ENT visits, oversee provision of prescriptions for and distribution of prescribed medications, manage referrals and logistics for surgeries, and follow up on other services;

• Check each hearing aids prepared by IOCC’s supplier to ensure that the aids and programming are appropriately prepared for each individual beneficiary;

• Distribute hearing aids and ensure that each aid is adapted and properly fits individual beneficiaries;

• Provide training and follow-up support (including follow-up appointments and adjustment of hearing aid programming) for patients and parents/ caregivers on use and maintenance of hearing aids;

• Conduct home visits and follow-up with beneficiaries, as needed and requested;
   
• Conduct and organize follow up appointments for IOCC’s beneficiaries and support hearing aids maintenance, as necessary;

• Provide expertise and recommendations for cases in need of more advanced treatment and support the referral process to other actors who can provide needed services or treatment, as possible;

• Counsel and educate patients in methods to address the impact of hearing impairment, including lip reading and sign language;

• Lead community awareness sessions, community campaigns, and workshops on hearing loss, impairments, and disabilities and related topics;

• Lead workshops to support caregivers of those with hearing impairments and disabilities in Azraq Camp, particularly in development of home-based support plans;

• Ensure proper, smooth, and complete referral process of cases in need of specialized services and/or surgeries, in coordination with IOCC’s selected ENT, including coordinating visits to Azraq Camp, arranging appointments, providing support for consultations, and related tasks;

• Train CBRW’s on hearing loss, working with the hearing impaired, and working in the ear mold lab;

• Provide recommendations for cases in need of speech therapy or sign language rehabilitative care;

• Ensure that IOCC’s hearing clinic and ear mold lab in the camp are maintained at a high quality and address any clinic/lab issues that may arise in coordination with the Senior Field Coordinator;

• Collect data and maintain thorough documentation of relevant indicators for project implementation, as well as for beneficiary selection;

• Maintain organization of relevant project case files and be able to easily and quickly respond to inquiries on individual cases or the files as a whole;

• Complete and submit by deadline monthly indictor tracking for relevant indicators;

• Provide recommendations to IOCC management on current and future program activities;

• Aid in a variety of tasks necessary for the successful implementation of the assigned project in a timely and organized manner;

• Represent IOCC and project activities during visits from project donors and in coordination mechanisms, as necessary and requested;

• Represent IOCC in coordination mechanisms through active participation and engagement and sharing of notes and action items with relevant IOCC staff;

• Participate in regular meetings with management, program, finance, and monitoring, evaluation, accountability and learning (MEAL) staff, as needed;

• Keep up-to-date on the latest technologies and innovations in hearing devices to best support patients;

• Implement administrative tasks needed to support project implementation, including work in IOCC’s office in Amman, as needed;

• Other responsibilities and tasks, as assigned.

TIMEFRAME

August 2024 to December 2024 with potential extension

QUALIFICATIONS

Knowledge and Skills: Organization; computer skills (particularly Microsoft Word, Excel, PowerPoint, and Outlook); inter-personal communication skills; advanced written communication; data collection, sorting, and analysis; fluency in Arabic and English.  Experience working with persons with disabilities (PWDs).  Experience working with refugees and knowledge of issues impacting refugees a plus.  Experience working with non-governmental organizations (NGOs) also a plus.

Competencies:  Ability to build strong personal and organizational relationships across a wide range of stakeholders, including internal and external staff, other organizations, local communities, project beneficiaries, and other contacts; a true team player; sensitivity to cultural conditions and practices; adherence to procedures, regulations, local laws, and other requirements in implementing and maintaining IOCC projects; ability to think strategically, analyze issues, and make appropriate recommendations.

Experience:  A minimum of three years’ experience, working in a hospital, clinic, or practice directly with patients.  Experience working with NGOs, a plus.  Experience working in non-traditional work environments, such as a refugee camp, a plus. Experience working with vulnerable populations, such as refugees, a plus.

Certifications:  University/College degree required.  Valid driver license preferred.  Must be an authorized licensed audiologist in Jordan. Must have a valid license to practice audiology from the Ministry of Health.  Must agree that IOCC may use his/her license as a part of the process for obtaining or maintaining registration of IOCC hearing clinic, if required or requested.

The Audiologist must be willing and able to go to Azraq Refugee Camp on a daily basis with the potential for work in IOCC’s office in Amman, as well as project sites throughout Jordan, as needed.

WORKING CONDITIONS / REQUIREMENTS

• Primary work location is Azraq Refugee Camp (going to/from Amman daily) with regular trips to IOCC’s office in Amman, as well as project sites throughout Jordan, as necessary
• Awareness of local security situation and conditions
• Professional personal dress, behavior, speech, and conduct in accordance with IOCC policies