About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action— helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives.

General Position Summary

The HR Officer is responsible for ensuring Human Resources functions to support the staffing needs of the Syria Country Program team based in Jordan and in PSP. The HR Officer supports strategy development for the HR department while focusing on proper implementation of HR procedures. S/he ensures compliance with donor regulations as well as Mercy Corps’ internal policies and procedures and identifies required updates to National Employee Handbook and changes in local law or policies. The HR Officer works closely with all staff to bring efficiency in HR procedures.

Essential Job Responsibilities

Recruitment, Selection and Placement

·Responsible for the recruitment process of national staff according to MC recruitment process following all the required recruitment steps and participate in the recruitment process on behalf of the HR department.      

·Ensure proper onboarding process for new staff in Syria Office.     

·Ensure oversight and consistency in position titles and grades, across all field locations

·Support staff development activities including promoting the Mercy Corps Learning Catalogue

·Ensure that Mercy Corps country personnel hiring strictly adheres to Country labor law and other laws as applicable.  That includes payment of appropriate taxes, benefits, security clearance of candidates before hiring etc.

Onboarding

·Ensure that orientation is conducted for each newly hired national and expatriate staff.      

·Coordinate development and implementation of consistent systems of new staff induction and with all departments.     

·Collect feedback from new staff and focal points to enhance the onboarding program.   

·Ensure new hires are provided with MC ID card, email and all relevant documents upon starting their positions. This includes signing of a Job Description, contract, policies and procedures especially the National Employee Handbook and Security Manual

·Confirm new staff are trained on timesheet and HR administration procedures.

Human Resource MANAGEMENT

· Work closely with all HR staff in Country/Region and make sure that HR services are provided on time, with high quality and compliant with policies and manuals.

·Contribute to the development of the department, by supporting or leading on specific projects.

·Ensure that exit processes for staff departing Mercy Corps is conducted in line with the HR policies and Mercy Corps requirements. 

·Responsible for finalizing the supporting documentation and excel calculations for monthly payroll process

· Lead people well-being initiatives

Human Resource ADMINSTRATION

· Ensure personnel and job files are being maintained to the required level in line with Mercy Corps rules and compliance regulations, including recruitment documents, CVs, valid contracts, Personnel Action Forms (PAFs), timesheets, leave days, employee data sheets, disciplinary papers and annual performance evaluations.

· Collaborate with Finance and Compliance department to ensure providing needed documents

during Auditing review

·Ensure the performance review processes are completed on time and with quality results

· Ensure quality and accurate data for all national employees is maintain and updated.

· Support in Medical Insurance.

Policies and Manuals

·Recommend updates to the National Employee Handbook in line with latest Labor Law and clarify as necessary with staff.

· Stay abreast of the local law and ensure all changes are shared with HR Manager and HR Director.

· Monitor HR related laws, policies and “best practices” to ensure that personnel policies, employment practices, and compensation packages are within the limits of established guidelines, procedures, and policies of Mercy Corps and national laws.

· Sensitize and familiarize all staff working for Syria based in Amman to HR policies –including safeguarding policies.

Reporting:

·Liaise with team members to ensure country org charts for programs and operations exist.  Make sure that org charts are updated on regular basis

·Compiles monthly HR Reports.

·Other reporting as required by Sr. HR Manager.

Other

· Provide HR support to leadership as needed.

·Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

· Any other duties assigned by the Direct Manager

SAFEGAURDING RESPONSIBILITIES

·  Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

·Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members

·Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

Supervisory Responsibility

None

Accountability

Reports Directly To: Sr. HR Manager

Works Directly With: Syria country program team members, HR Team members in

all MC Syria Offices, Program Managers, Director of Programs, Finance Department, Supervisors and all staff.

Knowledge and Experience

· If diploma or no degree + min. 3 years’ relevant experience / undergraduate degree + min. 2 years’ relevant experience minimum / graduate and/or postgraduate + min. 6 months’ relevant experience.

·Proven understanding of complex emergencies, related security concerns and appropriate responses with experience in Syria 

· Demonstrated attention to detail, following procedures, meeting deadlines and problem-solving independently and cooperatively.

·Excellent negotiation and representation skills.

·Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint).

·Excellent oral and written English and Arabic skills required.

·Ability to work effectively with an ethnically diverse team in a sensitive environment.

Success Factors