Job details

DIVISION: Solid Waste Management

TEAM: Community Engagement

LOCATION: All Mafraq Governorate

CONTRACT TYPE: Fixed term

GRADE: D2                                                                 

JOB FAMILY:  Program

SALARY: As Per the Contract

HOURS: 40 hours

FLEXIBLE WORKING: We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. - Full time.

TEAM PURPOSE: To build strong community awareness, active participation and ownership around solid waste management and recycling activities and reduce public health risks and environmental impact, contributing to a life with dignity for vulnerable people in the community.

JOB PURPOSE: Support the community in designated area to manage SWM provision and access to SWM services. Build capacity of adults and children to mitigate environmental related diseases and provide a link between the community and Oxfam’s WASH/Climate justice programs, ensuring community have opportunity to input, participate and provide feedback on implemented activities. Build the capacity of Community Engagement Assistants to deliver a high-quality program that is responsive to the needs of the community at Area level.

POST HOLDER REPORTS TO

 Community Engagement Manager

JOBS REPORTING TO THIS POST

Community Engagement Assistant x 2

BUDGET RESPONSIBILITY

N/A

DIMENSIONS OF THE ROLE

The community engagement Officer will be overseeing the CE Field Activities including management of CE Assistants to support SWM provision and activities in the designated areas. The CE Officer will be responsible for ensuring that community engagement activities are delivered as planned in close corrdination with other project teams.

KEY RESPONSIBILITIES

• Manage two community Engagement Assistant and more than 24 paid volunteers and their activities in the designated areas.
• Make local/district level stakeholders’ analysis: community leaders, religious leaders, teachers, women group leaders, youth leaders, health workers, community volunteers and other NGO workers
• Develop map and profile of the community and their areas.
• Establish trusting relationship with local community members and Area level stakeholders
• Assess Community members’ SWM and Recycling practices to WASH services and support the CE Manager to develop and adjust the activities based on the identified knowledge and practices.
• Assess the capacity gaps of community volunteers and local stakeholders and develop capacity building materials and plans and ensure capacity building successful execution.
• Identify key behaviours for promotion and intervention along with designing community engagement methods and communication materials targeting different audiences.
• Lead/support pretesting and piloting of communication materials.
• Identify local channel of communication with community members.
• Lead the activities of community engagement assistants in the assigned area.
• Develop monthly community engagement plans.
• Integrate community engagement plans with other Solid waste management activities and plans.
• Engage and mobilize communities to participate actively in the project activities.
• Supervise and conduct community consultation and gathering meetings with community and gather their feedback and ensure their feedback referred to technical teams for consideration.
• Identify and support youth and women to become leaders in their community.
• Identify gaps in implementation of activities.
• Participate in the recruitment and induction of new volunteers and take responsibility for tracking leave, sick days and TOIL (Time off in Lieu) according to Oxfam staff handbook for team members, ensuring all paperwork is completed.
• Ensure all paperwork related to payment of Cash for Work staff is completed in a timely manner with support from CE Assistants.
• Where required, attend Area level coordination meetings on behalf of the Community Engagement Manager.
• Manage the workload of other Officers during periods of absence.
• Liaise with procurement to ensure activities have the required resources in good time.
• Facilitate trainings for community engagement assistants and community volunteers
• Couch and mentor’s community engagement assistants and community volunteers  
• Collect data from community engagement assistant and community volunteers
• Prepare weekly and month reports for area of responsibility
• Identify and Prepare success stories
• Ensure that activities are reported and compiled using existing tools.
• Review data received for each Assistant and Area to identify trends or opportunities for SWM or community Engagement.
• Monitor and solve complaints received from the MEAL team and ensure these are managed within timely manner.
• Take forward any escalated or outstanding complaints from Community Engagement Assistants, including following up on any Community Engagement aspects of Oxfam’s feedback tracking system.
• Support the district team in conducting periodic in-depth surveys and focus group discussions.
• Complete and keep records of the necessary paperwork or electronic work.

person specification

1. Be committed to our feminist principles, and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability, class.

2. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

Essentials

• For this role, you will need to model Oxfam’s feminist leadership approach so we have selected the most relevant feminist leadership practices which we will use for assessment purposes (which you can read more about here):
• Self-Awareness.
• Enabling.
• Relationship building.

In addition, an ideal candidate will also have:

• Graduate from a recognized university.
• Experience of work in emergency or development context projects preferably in the field of water, sanitation and hygiene and health projects.
• Staff management experience.
• Good knowledge of Community Engagement and experience in planning an implementation of Community Engagement and social and behavior change activities
• Able to collect, enter and analyses data against project indicators.
• Experience in conducting qualitative and quantitative assessments;
• Experience of working in a multicultural team;
• Experience of working in Refugee camp desirable
• Good coordination skills; and strong commitment to gender equality and social justice;
• Excellent communication and interpersonal skills;
• Proven knowledge of computerized systems; high degree of computer literacy and word processing
• Ability to design, facilitate and monitor trainings
• Potential and flexibility of attitude to learn
• The ability to present concise reports, sometimes at short notice, reflecting the problems and possible solutions for particular situations.
• Diplomacy, tact and administrative skills to work with people at managerial and, on occasions possibly senior government levels.
• The post holder should be at ease in working with local communities and Syrian refugees.
• Good written and spoken Arabic is essential, workable knowledge of English is desirable
• Sympathy with the aims and objectives of Oxfam.
• Commitment to humanitarian principles and action and to Oxfam’s equal opportunity and gender policies.

At interview, shortlisted candidates will also be assessed on our values and organisational attributes, as outlined above.

Desirable

• Experience of work in Community Engagement, community or social mobilisation, and community outreach.
• Experience of working in Refugee camp desirable.
• Experience of work in emergency or development context projects preferably in the field of WASH and or SWM.
• Experience in implementation of social and behaviour change and Community engagement activities and good knowledge of public health promotion.
• At least 1 year of staff management experience.